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ROBERT C
Customer Reviews for U Store 24
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment was perfect and the staff was amazing
Philipp KYoung lady in service is superb and customer focused.
TIMOTHY HThe manager here Nancy is rude, the field manager Rusty made promises about fixing the issues by arranging some things to help me out and never ever followed through, you'll be lucky if you can get help at this location when they decide to be there to work or remember to forward their phones. I wouldn't trust them again, however uhaul did great themselves.
ANITA BThe lady that was there was very informative an very very nice. I would recommend to have one of her at every site
Dawn UVery fast check in process
BRENDA SNo recommendations for improvement. I enjoyed the friendly lady at the front desk at this location, and thought she was extremely helpful in this rental process. She guided me through it with ease and maintained a very positive attitude the whole way through! I appreciated her help very much because I had never rented a U-Haul before! I never caught her name, but she was definitely the best customer service I’ve ever received!!
SAMANTHA GI work down the street at another storage facility and I recommend this Uhaul dealer to all of my tenants. They are always professional and do not over or charge me for another person's order then refuse to credit me back. (This happened at another uhaul dealer in town)
Melissa MExcellent service by young lady .Well done and professional ,Thanks U-Haul ,will use again.,no need to buy a trailer with great service and very fair price!
RONALD NThere wasn't an representative available to advise of issue.
KAREN SLoved the online process! Great work
Julie PNot one thing. The manager was great and very good. We have had bad experiences with uhaul in the past and she was great. I work at another self storage facility down the street from her business and I send and will continue to send people to her location.
JOEL LTruck had a bad tire and made the whole front end shake so bad we had to go 50mph. The price was way to high.
Brannon FDONT BE THIEVES
Tonya PYour electronic system is awful. I will avoid using UHaul unless absolutely necessary.
Nanette CLocation was closed for lunch at pick up time. Had to do an online pick up which was tedious and dropped the equipment rental which we needed. Would have used a different location had we known ahead of time they were closed between 1-2 PM
Kevin JTires were in bad shape. Had a blowout that left me on the side of the road for 3 hours in 94 degree heat.
JIMMY BHey Nancy knew what she was doing and had great customer service sure was great working with her
James YThe clerk at the desk was extremely friendly and helpful. She checked us in and backed the trailer into a spot for me, saving me time and embarrassment as I would have done the same job in 10 min. or so of trial and error. Great customer service, I wouldn't hesitate to go there again.
Mark BI will be filing a complaint about the Nancy who worked this location with corporate.
Juliana HCevdvv
Dennis RProfessional and courteous
STACEY GI didn’t get a receipt itemizing the charges. I would like one.
Michael KNothing, keep it up
steven sLet customers know even if a small empty box is left on the truck there will be a $50.00 cleaning fee also they make it as if giving you a extra day is free they don’t tell you the price of the extra days they just add it to the rental communication is key with everything and it was a few important things they forgot to mention.
Tangi SNancy was great to work with and made it so easy.
David BThe customer service at the store was too notch!
Alfred CBetter seats please. 2nd time I've used uhaul and the seats are soo uncomfortable
Brandon CCheck out of equipment took an hour. The efforts of Clara, a stand-in for the usual desk help, were exemplary and went far beyond expectations - she stubbornly stayed with it until I was driving away with the equipment as promised. Problem was, I booked the rental online a few days before the pick up time, and the location should have been blocked from me doing so since Clara does not possess U-Haul qualifications to check in/out trailers. But when I arrived to pick up my rental, she went into action and got U-Haul personnel at the central office engaged to make the rental happen remotely. I am not pleased with the lack of communication that allowed the online booking at that location in the first place, but I am highly impressed with the customer service of Miss Clara and the folks she got on the phone who made the rental possible.
Michael FI use a lil gas n I got charged
Sarah AThe young employee walked around with a gun on his hip. Flashing it on his waist. No bad encounter. He seemed odd. I won’t go back there ever. The older lady was helpful
Heather BTruck dirty, no blankets, got mileage wrong!
Vernon EUhaul was covered in mud, inside of box was muddy and wet, ramp was unusable due the amount of mud present, inside of truck was must as well
Lacy SN/A
Betty AOur experience at the pick-up location was 100% satisfaction the lady that waited on us was very helpful and nice
Donna JVery friendly and helpful.
Debbie SIt was a last minute rental and the lady there quickly got me in and out thanks yall
Danny WKeep hitches on hand.
Daryl TWe had never rented a Uhual before so when dropping off the truck we were told to drop it in the drop Box, there was no DROP BOX but there was a payment box. We put the key in the payment box not knowing if that was correct.
KIM SVery friendly and helpful!! Thank you!
Teresa RDropped off after hours so had to take all these ridiculous pictures. Should have personel on the weekends also especially considering that’s when a large number of people have to do their moving!
Lindsay SExcellent service with Nancy!
Genni BDid not see a U-Haul key drop box
Johnny GThe store was closed when the vehicle was dropped off.
Kevin JVery friendly. They actually have the specified equipment ready for me.
ROBERT BI was charged $50 for coverage I didn't ask for. The van was clean, but the last person left trash and the rental agreement in the passenger door. It was a new cargo van with less than 4k miles, so it ran great. No mechanical issues at all.
rachel cThe trailer was clean, but very old. There was a shake in the trailer when winds picked up on the road. The wear and tare you could see.
Heath LFirst I get there and no one is in the office. So start to check it in myself a lady rides up on three wheeled bike and Not one time did she ask if I needed help or even what I was doin. Finished the hole process and never seen her again.
Josh BTruck had a very bad u joint vibration
Adam WWonderful customer service.
Grace CThe staff is always friendly and professional. Love this place!!!
CHARLA MExceptional people to work with. Always friendly and helpful
CHARLA MHad to buy magnet trailer lights for $60.00 and replacement fuses for my SUV since the trailer kept blowing out my fuses for the trailer lights. $70.00 plus my rental fee and insurance was not worth it. I won't use U-Haul again.
Jason PThis location needs to have more equipment available. But Good otherwise.
garey nThe trailer we rented had a bad latch. It should be replaced.
KATHY Ftail light was loose and needed repair
richard dNancy was the best. Very friendly and helped us hook up to trailer.
Faith H