The trailer was clean, but very old. There was a shake in the trailer when winds picked up on the road. The wear and tare you could see.
Heath L.
Customer Reviews for U Store 24
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First I get there and no one is in the office. So start to check it in myself a lady rides up on three wheeled bike and Not one time did she ask if I needed help or even what I was doin. Finished the hole process and never seen her again.
Josh B.Truck had a very bad u joint vibration
Adam W.Wonderful customer service.
Grace C.The staff is always friendly and professional. Love this place!!!
CHARLA M.Exceptional people to work with. Always friendly and helpful
CHARLA M.Had to buy magnet trailer lights for $60.00 and replacement fuses for my SUV since the trailer kept blowing out my fuses for the trailer lights. $70.00 plus my rental fee and insurance was not worth it. I won't use U-Haul again.
Jason P.This location needs to have more equipment available. But Good otherwise.
garey N.The trailer we rented had a bad latch. It should be replaced.
KATHY F.tail light was loose and needed repair
richard D.Nancy was the best. Very friendly and helped us hook up to trailer.
Faith H.Nancy was friendly and professional.
LISA J.The clerk was friendly and helpful with all of my needs Great employee, hope her employer realizes what a great asset she is
Jerry P.The staff was very nice. Thank you
JUAN D L.Pleasure doing business at this location . Very courteous and efficient .
RICK M.Nothing, I received excellent customer service at this location.
Adam W.Nothing, Great customer service here!!
Adam W..y reservation was for a location .5 miles from my home, but the morning of pick-up, I had to drive SEVERAL miles out of my way to a different location where the truck actually was (even after the confirmation phone call that it was .5 miles way the night before). Once I arrived, it took 30 minutes beyond my pickup time to get checked in making me late to meet my moving group. Ultimately, this cost my over 25 more miles than it should have at .99 cents a mile and the cost of fuel to get the tank back to half, plus my time and frustration. Moving sucks without all of this added on.
Rachel C.Only issue is we ordered and paid for a dolly online but one wasn't in the truck when we picked it up.
Amanda C.Nothing everything was perfect !!
KEVIN M.Already renting a.couple of units at this location. Clean and secure location. Drop off was very easy and staff was friendly and helpful
Joe E.Nothing at all the lady that was there when I checked in went above and beyond my expectations
Austin J.Very fast and easy no hassles
JERRY B.Everything went smoothly at this location - great service and no issues. The nice lady came out and hooked up the trailer, explained everything to me. We chatted for the appropriate amount of time and off we went. Thank you for the great service.
CHARLES F.Wonderful experience. Very nice staff and really helpful in meeting our needs Definitely would recommend
CHARLA M.Outstanding places for pick up and drop off. Both friendly and helpful
Kenneth D.Nothing. You made it easy and fun. I'll be back. Oh, maybe I shouldn't warn you. Lol !!
LANA P.Great experience and fun conversation - thank you for your kindness!
JAMES S.Very easy return experience!!!
JIMMY E.The kind lady that worked that day was excellent leading up to and the day of service. Thank you
JASON B.No improvement needed. Everything went well.
JEFFERY H.The website to obtain the Truck was disjointed and a pain. Also got moved 3 times after reserving my rental. It was almost made out to be my fault. Not the best experience. Once I got my truck everything else went fine.
Michael F.Everything was great and the employee working even called to make sure I had what I needed.
Casey P.Nothing. They are doing an excellent job at this location. Awesome communication and experience!
JEREMY E.The check-out and check-in process was super easy to navigate and I really appreciated the contactless pickup and delivery. The truck was also very nice. Thank you!
Christopher E.Call time for assistance was over 20 minutes and kept geting put on hold for a dipartmint I already selected to call
Ethan A.I cannot think of a thing needing improvement. Nancy was quick and efficient and had us on the road in about 20 minutes. The truck was the perfect size for our needs.
Earl D.Nancy at U Store 24, went above and beyond helping with everything, this is why I will be forever grateful to Uhaul and the staff in Oklahoma.
Paul W.