Excellent customer service, knowledgeable, and equipment well maintained!Michael D.
Customer Reviews for U Store Walled Lake
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Bill B.
Arm rest had soda spilled on it and glove box latch had gooey stuff on it - definitely need to clean the trucks better - friendly serviceKRISTEN NICOLE H.
Had to travel up north to retrieve personal items. Perfect Vehicle for my task!!! Very pleased. Worth every penny.SHERI LYNN C.
Customer did not leave a comment.Monica V.
Customer did not leave a comment.Zachary B.
Customer did not leave a comment.VANITA DENISE M.
Customer did not leave a comment.Nathaniel M.
Katie was great!ANTHONY THOMAS R.
Young lady that helped me in the office was very helpful and professional. Great experienceJASON MICHAEL G.
Shawn is awesome she has the best personality and caring.William C.
Customer did not leave a comment.Andrew C.
Customer did not leave a comment.MICHAEL D J.
Customer did not leave a comment.Morgan G.
Customer did not leave a comment.Olaf S.
Customer did not leave a comment.Jason N.
I was charged of cleaning fee of 25 for not folding the rug, which could be avoided if the renters was given a heads up although there is a sign on the truck but not everybody are paying attention to it..Also, i asked for the refund i was only refunded $15 instead of 25.im Not happy with it.ThanksALERN GITZITIN G.
Customer did not leave a comment.ADAM FRANKLIN K.
Please keep it up the great customer service!!KENT TANEO S.
It was hard to get the lock box open.Matthew B.
Everything was good.Tina C.
Customer did not leave a comment.CODY MARSHALL D.
Customer did not leave a comment.LYSLE JEFFREY B.
Customer did not leave a comment.Cheryl J.
Customer did not leave a comment.Satya P.
Customer did not leave a comment.Kim S.
Customer did not leave a comment.GERALD THOMAS R.
Customer did not leave a comment.Melanie S.
Get approval info besides license and real time image beforehand. Typically people are limited on time when renting a truck and any thing to speed process would be helpfulAndre B.
Thus UGaul, unlike some, knows their business well and treats their customers well. On time, accurate, knowledgeable, friendky, Will be back.GERALD NICHOLAS F.
I ordered a dozen pads and none were in the truck. Since the store was closed I did not have pads for my move. Additionally, with the phone pickup option, it was not clear ahead of time that I would have to provide contacts that would be called. If this is a necessary step it should be made clear when ordering the truck, not when I show up at 8am for it.William J.
Customer did not leave a comment.CYNTHIA N.
Make the whole process easier and less timely.Lisa N.
Customer did not leave a comment.George G.
Customer did not leave a comment.Benjamin C.
Customer did not leave a comment.Jeffrey F.
Overall, not a pleasant experience, I made a reservation for a truck and an auto transport to pick up at 3 PM, and the auto transport wasn't available when i reached there since the previous customer didn't return, i was given an option to wait indefinitely without a guarantee when it will come back or come back later and pick it up later and i opted the latter, I was billed for both auto transport that i never picked up (which i was fine, as i will be picking up later) I had to drive about 25 miles to home and back - what a huge inconvenience and waste of time. I was told that i would be given some sort of additional discount for all the inconvenience, this never happened, on top of this they made huge mess with billing and refunds (They initially billed for auto transport which i was fine with, but when i came back they said that they to bill me again for auto transport, they explained they will issue refund and bill again, what a mess). I was also told that some one would call me back and give me a detail explanation of refunds and discounts and everything, no one did, a week i called them back asking why didn't get a call. Mark from UHaul called me from this location and said he need to research my issue and get back and it's been a week since, he never did either. What a waste of time and effort to deal with this location. I would never rent again at this location.Nithesh D.
Your mobile pickup process took a half hour with multiple screens and phone calls. Horrible experience. Will not do that again. If you have not figured out How to streamline this before i need vehicle the next time, I will not use your company.Jim O.
Customer did not leave a comment.Robert N.
Customer did not leave a comment.WILBERT JUNIOR T.
The woman working at this local is what made it go from average to extraordinary. She was friendly, efficient, cheerful. Really a great employee.JACK EUGENE S.
Great staffJOHN JOSEPH D.
Uhaul was reserved for 12pm but the vehicle wasn't returned until noon and I wasn't able to leave with the rental until 12:20pm. Your scheduling system should accommodate for the time it takes to clean and inspect and also the paperwork you have to complete prior to renting.Jennifer M.
Customer did not leave a comment.Sean G.
Customer did not leave a comment.michael S.
Nice people.GARRY STEPHEN C.
Shawn was very nice to work with!Amall J.
Customer did not leave a comment.Gevonna W.
Customer service and the vehicle were both excellent!Dominic A.
Staff very helpful and friendly!LINDA CAROL C.
Very enjoyable experience. Highly recommend.GREGORY ANDREW F.
Customer did not leave a comment.MICHAEL DAVID K.
I did not know when I returned the truck on Sunday that there would be no one there ! They should have told me on Saturday when I picked up the truck.CHRISTOPHER GERA L.
Customer did not leave a comment.Ricky T.
Customer did not leave a comment.Gary L.
Very friendly, professional. I loved being able to have the truck for 24hrs for the same price of one day. I will do more business with you folks again and I will let others know to go to you.MICHELLE ELIZABE T.
Customer did not leave a comment.Fred M.
Customer did not leave a comment.karla M.
Property Manager, Shawn, is a Superstar. She handled everything in such an enthusiastic and professional manner. Be thankful you've got such an employee in the service industry. The only issue I had with my rental was the website not responding correctly to upload the images you required. This was not a local office issue but one with U-Haul. Shawn was able to find a work-around and get me going. Again, excellent service. Thank you.HAROLD GLEN W.
I would suggest that this location have a bigger parking lot for over flow! there were way too many trucks in parking lot. it was hard to park the 26 foot truck i rented. the parking lot was barely large enough to fit truck in space and allow for room for other trucks to come and go.ANDREA REBECCA V.
How can you improve on perfection??JONATHAN EDWARD P.
Customer did not leave a comment.John P.
Customer did not leave a comment.DAMON ANEESE A.
The staff is fantastic and the online check-in saves a lot of time.Vernon C.
Customer did not leave a comment.Bruce B.
Customer did not leave a comment.Amy H.
This was not the lady at the desk's fault but U-Haul's policies it's self, I only drove the damn truck 3 miles and I only got $70 back out of the hundred dollars she took for me and I only had it for three hours there is something seriously wrong with your policyDawn S.
The rental blankets came in 6 packs. Assuming they are washed and clean. When we dropped the truck off we had 3 unused . We didn't fold the used ones assuming they needed to thrown into a washer. We were in a hurry but was informed we were being charged for not folding them. We would like our $25 back.Grant S.
everything was fine. well done.CLEBERSON M.
I had not rented in quite some time. Very impressed with the technology now being used in the process. Very good experience.WILLIAM D.
Customer did not leave a comment.PAUL DAVID K.
It was difficult to communicate with uhaul staff via text chat on your website. Not everyone will have good cell service for internet browsing and a direct phone number should be offered.Colin F.
Everything was easy to figure out and the service was excellent. We will be back for our U-haul needs!KENDRA LEIGH M.
My only problem was the mobile checkout. After taking a photo of fuel gauge and click continue it went back to the start of checkout. Idk if I completed so I talked to an associate at the rental facility. Besides that it was excellentThomas H.
You guys are fantastic thank you!ENRIK B.
Your phone check out did NOT work well...trie an android & an iphone...took over 30 mins to finally get it to work. Not sure if it's Your site, or poor service at the location I used...but it was Very Frustrating!!Mary Joan A.
It was an easy, quick drop off. No problems.TAMMI KAY B.
Everything was great! Smooth pickup and return. Staff at this location are amazing! Totally helpful and very friendly!!!!Anne L.
Very helpful staffMargaret M.
The truck is extremely loud, both engine and road noise. Seriously unsuitable for a long distance drive. A rear view camera would be a plus. Many, perhaps most people who rent from you rarely drive trucks, let alone large trucks. Better visibility would be a plus. Straps, to hold items to the side walls, without charge, as well as half a dozen wrap blankets, without charge, would make people feel like you were superior, not merely another generic company.Jerard F.
Customer did not leave a comment.Jenna S.
Customer did not leave a comment.Janine K.
Customer did not leave a comment.JANICE DEAN L.
Wonderful received at the front desk very friendly with a big smile they answer all my questions .lovely .NOEL HABBI J.
Customer did not leave a comment.DIANA R.
Both of the ladies that were there was really nice and helpful!AUTUM AERIELLE W.
Customer did not leave a comment.Robin B.
The app does not run well. After several tries to make it work, the clerk had to enter my info on paper.Michael K.
Very fast and efficient staff.ANDREWTHOMAS P.
Nothing everything want greatPamela S.
Customer did not leave a comment.Douglas M.
I'm not sure if you check customers in and out like this all the time or is it's due to Covid. But, if it's all the time, I didn't like it. I did all the work for you guys. I mean, if I was offered the choice to do it this way, with a little discount to mileage or rental, it would be worth it and I'd probably do it...it wasn't horrible, just not great customer service.Patricia G.
Everything was great except for your web browser and also the app. Picking up took a hour and it took another 1/2hr to return because I was being constantly kicked off the site and app during both picking up and returning. I have 4g at this location and still would not work. This will be the last time I use uhaul. Great people at this location just poor technology on uhauls part. A complete waste of my time and money.Charles C.
why was I charged for FOUR RENTAL periods? I picked up the truck on Friday, and it was returned on Saturday.sue B.
Customer did not leave a comment.Louis H.
Cruise control on the truck would have helped a lot.Brett T.
Customer did not leave a comment.Koen D.
Customer did not leave a comment.Kerry B.
The return process was very diffcult to complete after a long day and the app was not working.Paula W.