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ROTONYA S | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage Of East Tampa
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff very helpful and gracias - made for a great experince!
Edward LPeter was extremely respectful and well mannered. He was really helpful and explained everything. Thank you So much !
Paris B | First ImpressionsYour representatives were very professional
REGINALD BI would like to recognize two people. One was Peter. He was a consummate professional. I can't speak highly enough of him. There was another gentleman, I did not get his name but I think he detailed the rentals. He always made an effort to make me feel like the most special customer Uhaul had. Please recognize him as a star employee.
MIKE H | Overall ExperiencePeter is great to deal with. Great customer service and communication.
BRETT SThe staff was extremely helpful when I was unable to complete my pickup through the app. They was fast, efficient, and when I returned the u-haul, they was extremely nice and helped me end my day on a positive note. I'd recommend them and will definitely use them again.
Revana TThis location was from my cancelled order that was updates from 5x8 to 6x12 trailer. The responses above apply to where I picked up the 6x12.
Eugene AAwesome staff, and clean and kept storage units ⭐⭐⭐⭐⭐
VERDELL G | First ImpressionsOur experience with this location was excellant. A special thank you to Peter Perez for all his help. Our experience trying to return the trailer to U-Haul #861062 in Harborcreek, Pa was a nightmare.
Mary AVery helpful
ANTHONY M | Overall ExperienceThe young man was also very professional. Whenever I step in to help a friend move I always go to, or call, this N. 56th location first to find out if they have what I need. It's an automatic thought & I've never been disappointed.
KATHLEEN CWhen I called this location before driving the hour from my house I specifically asked if the trailer I had reserved would have the motorcycle chock in front. I was told it did. After driving the hour to the location and after filing in the paperwork I went outside to have the trailer attached I noticed it did not. When I asked if that was the correct trailer I had rented I was told it was. When I asked if there were any trailers available with the motorcycle chock I was told there were none available at that location. I do NOT appreciate being lied to.
GREGORY LCustomer service was great
KHISTIAN PU-Haul exceeded all my expectations, and I have to give a huge shoutout to Pete, the general manager. He truly went above and beyond to help me out when I was in a tough spot. His kindness, professionalism, and strong sense of ethics really stood out. Pete made the experience feel less like a business transaction and more like being helped by a family member. The service was outstanding—worth far more than I could’ve imagined. Highly recommend this location!
ANJELIA HOnly issue was cigarette lighter/charger (both of them) didn’t work
JAMES KBest customer service.
DANIEL Smanagement outstanding
JANCI RTruck sound like it was going to break down and made rumbling noise
DEQUESHA HHave more than a tenth of a gas tank and even though it has new tires it needed an alignment as it was drifting to both sides. And when i made the reservation I was told i wll be paying. 99 cents a mile for weekdays. When i got my bill i found out that Fridays are concerned a weekend. That SUCKS! Other than that the staff was excellent.
Dave Severything is fine
Arley AThe manager at this location and the young man that assisted me today was extremely nice and very professional their customer service was awesome they get 10 review from me
TRINA DEveryone that I dealt with was very professional and awesome
SELWYN FNothing it was a great experience.
WESLEY SThey are always super helpful as I took my truck there before. I went to nebraska to have it inspected. Super nice people and very clean.
CAROL MThose guys were so nice and kind
Peter MThank you
RESHA LThe staff in the office as well as the customer service line I called to return the vehicle. We're very knowledgeable, kind, and helpful. Overall 10/10 experience!
Brittany MGreat customer service!
TIMOTHY KStay the course with your current staff. They do a good job and are quick and efficient. Went better than I expected.
WILLIAM HUpon drop off, I was told there were too many trailers of my type (6 x12) at their location. They then directed me to take the trailer to another nearby dealer.While irritated at the change (especially after driving from Salem, Oregon to Tampa Florida), I did so, but found the dealer was closed and locked up for the day when I got there. I then had to call back the original drop off site and informed them that I was bringing the trailer back to them and would not go to another location. I did this and left. I felt this wasted my time, which should have been better spent in organizing my new house, instead of moving around their inventory.
CLIFFORD MCentrally located on City and County Lines
NYAME JVery satisfied
Bernadette R | First ImpressionsThe guy who checked me in in the morning was rude, I ordered a dolly, and they never gave it to me and then told me I was stealing it when I brought it back without a dolly
JOSHUA CEverything is excellent to me!! Peace and Blessings Forever to the future!!
EDDIE NThe only take away is that the outside unit moisture did mold my furniture
SABRINA W | Overall ExperienceUnderstaffed.
ALMA BWell worth my money. Rented truck for two days and spent less than $80 bucks. What a steal!
OMAR RVery helpful staff added to my favorable experience, so keep up the good work!
RICHARD CBetter explain the reading of the gas gauge
HENRY JThis location was great, and the person assisting me was very helpful.
PIERRICK DMy overall experience was excellent from start to finish. All of the staff members were kind and very helpful. I will recommend this storage center to anyone in need of storage. The price was right.
CORINE D | Overall ExperienceGood service!!
JOHN Ceveryone was very helpful and easy to work with.
Valentina BAll the guys are Awesome over here. Peter, Pete, Malik, Brandon, and Cedric were all very polite and courteous throughout my visit. I have gone several times and the experience is the same! I love coming to this location the guys are on it every time! Keep up the I job guys you are really setting the bar for excellent customer service!
MELISSA AThe sun visor is on driver side is broke
EDWARD HThe branch manager tried to make me pay for an 300 miles deposit when I only needed about 35 to move boxes , I just booked online where it’s not required. Called me upset the next day because I needed to extend my time .
Candace Jvery friendly...
LOUIE CVery patient ,kind, and understanding service .. Thanks!!!
Towanda JI’m still awaiting my deposit refund from this location but you have removed the entire rental reservation from my account? Why it doesn’t even show any of my past details from 2/1/2025-2/2/2025 with moon lake rental or the drop off location on N 56th Street in Tampa Florida. I spoke with a Peter Perez who said he would issue my refunded $60.00 deposit . I have not received it or notification of the drop off via email as of Sunday afternoon. Please have some one contact me ASAP
Andre TThe entire team gave excellent customer service! I was so impressed by Peter, Pete, Malik, and Cedric can't remember the other guy, but they all were very attentive. They all greeted teach customer as we walked into the door. Keep up the great job this type of service is rare these days. I will definitely use them again if need.
MELISSA AI love going to this location. Very nice staff. Very helpful. I rent all my trucks from them. Thank you
CYNTHIA HWhat a great experience! Fast service renting and picking up. Loved that someone hooked it up and helped me check lights. Loved fast friendly return service.
CONNIE PNothing really
NICHELLE BABSOLUTELY recommend this location in Tampa. They were so helpful and knowledgeable. AND super super friendly and kind. They were way above a 5 star rating ❤️
DAVID Cfantastic customer service. They were friendly. They were helpful and there was no wait time.
Linda Z | Overall ExperienceVery quick service! The team at pick-up was very friendly and accommodating. They had us in and out with our trailer in less than 15 minutes! Would highly recommend this location!
SCOTT CMade holding storage easy at an affordable price.
Mikesha C | Overall ExperienceNice job
Muhammed Y | First ImpressionsKeep up the great service
ozrah z | First ImpressionsKeep harassing one to move items and only giving a day and 1 hour is really unreasonable. But took money for storage
Sade N | Overall ExperienceThe management team and the staff were great very professional. And yes I would recommend it to others just would like 24 hour hour access to my property.
darrell h | Overall ExperienceWhy have storage on the 2nd floor and NOT HAVE EITHER AN ELEVATOR OR A RAMP!?!?!! It's very hard to have to bring it's up stairs to place in storage unit.
DONNA B | First ImpressionsHope every one aware of this Hurricane ; my renewal date was on 10/7 I tried to reach out the customer service via chat regarding the extension till 10/11. later from 10/9 the hurricane started and not able to access the unit till 10/14 morning. I was charged for current month as well and when I requested options to get even a partial refund there is no proper response from the office. Somehow i have vacated on 10/14 when the gate to access the unit started working. thanks for u-haul. May not come back due to this bad experience. I never had this when I was using extra storage space. they are more friendly and customer oriented business.
Prabhu K | Overall ExperienceI was not able to use the self storage due to power outage caused by hurricane Milton. I was given a refund. Completely satisfied.
Dustin T | Overall ExperienceTo rate my experience right now would be unfair, as I could not enter the gate to unload. understand we are in the path of a hurricane, but to cut power to the gate where I need to store my belongings that survived the first hurricane was way more than inconvenient. Now I'm renting a storage space and a truck because I couldn't unload it and turn it in. There are other reasons this almost became tragic for me, but that's enough for now. Please chat me for resolution.
Dustin T | Online Move InWould work out a payment arrangement with my daughter for her unit....now she has lost everything
anna v | Overall ExperienceN/.A
ulrick c | Overall ExperienceThe staff was very helpful. I needed a ride to return home from my vehicle return and was assisted downloading the Lyft app on my phone.
brenda b | Overall ExperienceGood service and friendly thanks 👍
Israel S | Overall ExperienceThank you it was easy in and out process and if needed again would absolutely come back.
Monica K | Overall ExperienceBecause my storage unit was inside the building the back door accessibility was difficult due to code and gate not working properly
Alma W | Overall ExperienceHorrible customer service. Candace was the worst most unprofessional manager I ever met. She was rude and disrespectful to the point I filed a complaint with the regional manager. Absolutely the worst storage to rent from and I will never use U-Haul again for anything.
Jasmine R | Overall ExperienceYou charged me $158.00 and I moved out
jeantte s | First Impressions:)
antoinette b | Overall ExperienceNo issues with the facility, and the manager was great to work with.
John S | Overall ExperienceI know good service when there's a need,thank you
amaro l | Overall ExperienceI Love the service and place,
evelyn k | First ImpressionsI liked the service, the people there were very friendly, they treated me very well, I recommend it.
KARLA G | Overall ExperienceI was charged nearly 200$ for a 19.95 truck they charged my card 3 different times
JANIKA J | First ImpressionsVery helpful staff
Chelsea L | Online Move InYour staffing is very respectful and I would refer friends .Thank you
Lynette B | First ImpressionsMy 2023 truck was damaged due to blocking exit from storage
alvin S | Overall ExperienceVery nice
emma o | Overall ExperienceThe district Manger help me out alot as for the rest of your staff and management there was terrible didn't call people they were supposed to almost sold my unit without calling anyone to tell them our time was up they were rude and disrespectful
Steven R | Overall ExperienceHorrible service the two girls in office was very rude and so unprofessional.. had an attitude with me for no reason like they preferred talking to eachother with bad words about a whole dude. The keypad don’t work and when you ask for help the girls was like I don’t know call customer support. Very rude like the whole unit is unsafe the way you have to put your stuff up and it has holes
Lisa R | Online Move InThe staff was awesome including Cedric he was absolutely amazing
Alma W | Online Move InSales clerk very helpful
dominic e | Overall ExperienceOverall, my experience was satisfying. For improvement, I suggest the following: 1. More training for staff sitting at the desk. 2. To have an accurate recording of gas level and odometer readings. It happened several times to me that one or both recordings were quoted wrong when I received the contract. After returning the vehicle once, the odometer reading and gas mileage were quoted wrong. I was over charged approximately $100 because the digits were recorded wrong. Another time I was charged $8 for the gas while I put 3 gallons for a 16 miles total trip. The manager took care of the mileage charge after hearing my complaint. For the gas, the manager offered me a refund, but I declined.
MOOSA Y | Overall ExperienceGreat facility.,AC is on. Temperature is great Manager is so nice to reverse the charge of one month after 2 hours of happening. Unfortunately . Poor customer service at checkout by Latitia. Overall experience is ok
AHMAD K | Overall ExperienceGreat service very professional
Terry S | Overall ExperienceVery helpful patient with the customers they were excellent and I appreciate that msjoyce Batchelor/Thompson
Joyce B | First ImpressionsI would have liked to be informed before hand the storage facility had no elevator. My storage unit was on the second floor storage, it was inconvenient with no elevator. Also I found out afterward, I couldn’t get into the storage after the office was closed. Also inconvenient.
Melody R | Overall ExperienceThe inconvenience of going up stairs with everything. My lock was difficult to lock and unlock.
roan s | Online Move InY’all took money out my account after i turned off service also didn’t have a card on Audi pay
Edmondo A | Overall ExperienceEveryone that helped me from Back in December till February was all amazing nice and helpful as busy as they be I didn't experience not one bad moment . 10stars baby 🤗
Tamika D | Overall ExperienceThe claim to my unit was difficult only because I'm old LOL it was a very clean unit friendly staff, as a matter of fact every time I was there to move stuff around someone always ask if I needed help. I thought that was very special. I will return one day but I will make sure I get a unit on the bottom floor no stairs LOL thanks for the great customer service
Kathleen B | Overall ExperienceI was told, go around the building. “You’ll see where u need to go”. I went around the building multiple times before I understood where to enter. No elevator, my unit is on 2nd floor. I didn’t know there was no elevator. Would hv been nice to know before.
Melody R | Online Move InGREAT SECURE FACILITY
RONALD C | Overall ExperienceSold my belongings with my personal information
Phonecia S | Overall ExperienceNeed to be a little bit more knowledgeable about what’s going on, but overall everything was very professional and courteous
Zellwana W | Overall ExperienceGreat staff
Shavaris O | Overall ExperienceTodo muy bien muy tratable el personal que no atendió
Jorge T | Overall ExperienceThe staff here is wonderful and we’re very helpful for me
Natalie M | Overall ExperienceIncreases in price made keeping the storage unsustainable. Email contact was never answered. Had to move to another facility with similar size and much lower rates.
Victor H | Overall ExperienceNo problems
Keisha M | First ImpressionsWish the door in the back wasn’t broke
Connor G | First ImpressionsI didn't have no problems with the U-Haul storage Team.... They even closed my account out without out me having to come back and forth because I moved kinda far. Also when I was late I got an email reminder that am late, sometimes I got a phone call so I love them for being such a great team/staff.
DEANNA N | Overall Experienceive used Uhaul for over 30 years......brought to the employee attention of 1 month free storage and a free lock...and she said NO.WAY....
alvin S | First ImpressionsVery nice and helpful
richard j | First ImpressionsGreat and clean a wonderful place to store your stuff
Adonis B | Online Move InThey took all of my deposit with no explanations
Sandra L | First ImpressionsEverything went well
Jocelyn W | Overall ExperienceReally great staff 💯💯💯💯💯💯💪🏽💪🏽💪🏽❤️❤️❤️❤️
cindy j | First ImpressionsThe guy at the office was very helpful in making sure I got the right size storage room.
Irene L | First ImpressionsVery clean, nice customer service.....the truck was very clean, smell fresh 👌
Terry S | First ImpressionsService was very good just was very hard to get in contact would employees over the phone
Dellon S | Overall ExperienceThe facility did not have a storage unit available which would fit all of my belongings so 2 units were needed for a 1 bedroom apartments. The 1st unit smells of rats and had several rats trapped inside. The way the unit is set up, someone else is able to see all of your belongings (vice versa) which does not make me feel safe.
Kamisha F | Online Move InWORKERS KNOWLEDGEABLE & RESPECTFUL..
paralee F | First ImpressionsYou charged my card over $500 twice without my permission. The first one was refunded after I had to call you and get that taken care of. (This happened because I moved across the country with a U-Haul truck that broke down in Texas and was replaced with a U-Haul that leaked and destroyed most of my valuables. The U-Haul staff did not account for the different mileage on the truck swapped out in Texas, and without my knowledge, my card was charged). The second charge you refused to look into without me providing my credit card number over the phone, so I filed a dispute with my bank and they discovered this was a fraudulent charge and they refunded me. Every time I came into your facility to pay for my storage (to store my damaged items that U-Haul was responsible for) most of your staff was condescending and rude. I never received an apology. No kind words. Just arrogance. I have recorded all your names and have documented the conversations I’ve had with you. After my surgery and I start to feel better I’m starting with the BBB and I’m not stopping until I get some answers and restitution. I’m not going away.
SARA S | Overall ExperienceThe storage was great, but your IT infrastructure needs work. Auto pay never worked, and reminder emails sent out often got buried due to email name being Hard to find.
Luka T | Overall ExperienceI had the unit for 5 years following a house fire. Went thru about 4 facility managers. Which were awesome until about last few months of 2021. More strict on rules. I think some things should be case by case sometimes. My husband had a massive stroke...there making 10 grand a month to 1500 a month in disability is a huge change trying to make ends meet is huge. But at any rate the staff is very nice and helpful. Everyone has a job to do.
Lori N | Overall ExperienceI was so happy with the staff especially with Tay she went out of her way to make shure I got all the right help in my time of need and Cedric for being a great help and going beyond his job to give me a hand when I need the help can't say thank you enough to the team there and there great work.
ANDREW D | First ImpressionsI had a great experience and the associates were very professional and helpful to great young ladies.
Fernando A | First ImpressionsI've always have had a good experience with U-Haul.
DEBRA B | First ImpressionsOne of thee employees stole my ring out of rest room so sad I’ll never go there again my heart is broken
WILLIAM H | Overall ExperienceI didn't move in. I am waiting for a refund.
micheal n | Online Move InI reserved a storage but the storage was too small so I could not use it so that’s why I can not answer some of the questions that’s why I marked them with a no!
Tarshemia M | Overall ExperienceNarrow hallways made moving very hectic and difficult 😞
Keno D | Overall ExperienceI had a climate control storage so the hrs didn't work with my job hrs.
AJA B | Overall ExperienceAll is good with my stuff.
JOHNNA B | First ImpressionsI'm praying the company continues to attempt to improve with each review.
Laura S | Overall ExperienceGood customer service.
Stanley S | First ImpressionsNice place good service
Paul M | First ImpressionsI am Simi crippled & was given an upstairs storage unit. Will not be able to access my storage alone Wld like a call from Manager Thx
betty c | First ImpressionsI want to thank them for all the help unloading and packing the unit.
jamie G | First ImpressionsThe storage facility is good but the no elevator really is rough.
Gloria H | Overall ExperienceI did not receive a lock in my unit, thankfully I had one on hand
Laurey W | Online Move InGreat customer service
Patrick M | First ImpressionsAll storage units need to be properly fixed and not patched. Because my initial unit had a botched patch job I had to extend my already extended moving process (from the Tallahassee location) another day.
Linda L | Overall ExperienceGreat customer service!!!
robert c | First ImpressionsKeep the good work up
Lewayne R | First ImpressionsThe system was down and. Made it hard to do business.
Altamese W | Overall ExperienceI like it U-Haul storage the staff is very excellent
Jorge R | First ImpressionsStaff had good knowledge of the area.
ROY O | Overall ExperienceKayla Bailey was wonderful and extremely helpful
Charles P | First ImpressionsThey moved me out of the system. Told me I was going to get a month free and didn't send me an confirmation email confirming a month free due to someone moving me out the system. I been paying for my space currently
Natasha M | First ImpressionsStephanie, was extremely helpful.
ALBERT D | First ImpressionsThanks to the manager unsure of her name but she rocks!!
Demetria k | Overall ExperienceNever. Again.
April D | Overall ExperienceBeing that I was relocating to Florida and in transition, I was so THANKFUL to have one-month FREE storage while in search for a place to live. Stephanie Vega was a pleasure to do business with and I appreciated her professionalism & kindness. THANK YOU U-Haul for making my move easy & stress free! :)
Dierdre C | Overall ExperienceComiller was hands down best customer service I’ve received at any rental company. Period. Thank you so much for the help. Turned a terrible moving experience into a good one!
drew b | First ImpressionsStephanie is an awesome manager with amazing customer service. She was customer friendly and helpful.I would come back because of her in the future
MASHONDRIA J | Overall ExperienceThey were helpful and explained to me anything I needed to know well. I only moved out because I'm either selling or using thing things I have stored at U-Haul. It was a pleasure doing business with them while it lasted. I would indeed recommend U-Haul to family and friends.
jose m | Overall ExperienceFriendly and helpful staff
Dale L | First Impressions😎🤪🤩
nader y | Overall ExperienceExperience just wasn't great. Glad to be moved out.
Sylvia H | Overall ExperienceThanks
Javier C | Overall ExperienceThe two young men working there are a couple of the hardest working men I’ve ever dealt with. Pleasant, helpful, above and beyond! Exceptional - especially Michael? I think that is his name (yesterday
Cinda B | Overall ExperienceThe people were really nice. The gentleman that checked me was very knowledgeable and he helped me out due to a mix up with the Uhaul I rented the truck from. That whole store should get a raise.
MARK R | First ImpressionsI had several times been locked out of my unit for no reason other than some system issues. Staff was helpful but limited to what they were able to do
SCOTT L | Overall ExperienceIt would have been very helpful to have after hours accessibility.
Julia B | Overall ExperiencePest control is needed here at the 56th location. My clothes and linen had rat droppings on them. Climate control is to keep this from happening, I thought. I was disappointed in the condition.
CRESHENDA Z | Overall ExperienceThe Customer service and product knowledge was on point.
Alexandria H | First ImpressionsIt was a great pleasure dealing with the young lady I think her name was Stephanie very helpful and kind young lady assisted me and everything I need it and I'm very grateful for her thank you so much
ARLENE M | First ImpressionsY'all did right. People first attitude.
Horace C | First ImpressionsExcellent service!!!!!
Paulina C | First Impressionshave too much going on too much traffic inside the storage units you have too many trucks and trailers parked in the way when customers are trying to get in and out of your storage that was my reason
Dennis J | Overall ExperienceI would just drop the temperature in the climate control units so it can be much cooler and add an elevator instead of stairs
Alphonso L | Overall ExperienceThe facility and it:s staff were great. Thanks U-Haul.
Manor K | Overall ExperienceWe was able to get a climate control one on yesterday
Alphonso L | First ImpressionsGreat
SAM M | Overall ExperienceI didn't have much time to move I called u-haul in Fl and they set me up with everything I needed to move to Ga. Than when I got to Ga. And it was the same outstanding service they took alot of stress
DOROTHY M | Overall ExperienceThe young lady who help me was beyond amazing I will most definitely be coming back.
Lesley J | First ImpressionsUnit was not what I expected. I later found out no elevators which makes loading items into storage near impossible. Staff heard my concerns, understood, and offered an acceptable alternative
SCOTT L | Overall ExperienceThe staff was not particularly helpful in identifying storage units available and choices that would benefit me. Early in my convo it was discovered that not all available units were in the app.
SCOTT L | First ImpressionsTerrible and very slow service
zach R | First ImpressionsI had a problem with rats/mice they destroyed my couch with urine and feces. Found one dead in the unit.
Pamela B | Overall ExperienceStaff did a good job of getting me and my families need taken care of. Thanks
Manor K | First ImpressionsGreat place to rent and storage your things at great
devon a | Overall ExperienceNo recomiendo
Kelvin S | Overall ExperienceConveniently located, reasonably priced and wonderful helpful staff.
Catherine M | Overall ExperienceAppreciate uhaul for making my relocation easy.
Marcus K | First ImpressionsI had to throw a couch away because of roaches and the amount of rat urine and droppings on it. The woman inside was RUDE and did not want to help me.
Cecily H | Overall ExperienceBefore I moved my things in I saw one roach with an egg sac took a video, killed it and reported it. I came back to the unit a few weeks later and my stuff was infested with roaches EVERYWHERE! GROSS
Cecily H | Overall ExperienceI can’t remember the gentlemen name it starts with A and another young lady we’re very wonderful they do not always work at this location
Brandon M | First ImpressionsMy Experience Was A Success Each Time I Went To Storage I Got Right In No Issues The Light On The Second Floor Would Go Off Every Like 20 Mintues But It Wasnt To Bad It Came Back On Thank You.
Darnisha C | Overall ExperienceI rented a storage and it wa lock when I got there and manger is very nasty in attitude and workers are ghetto and they act like they are right and the customer is wrong I want my money back and it’s
LETRELL J | First ImpressionsAmazing costumer service from Tina. She was extremely helpful. I recommend her.
Mary T | First ImpressionsVery helpful!
Cecily H | First ImpressionsI can't complain about anything. Everything was well maintained and if I had any questions some one was available to answer. Thank you for protecting my goods.
tersesa s | Overall Experiencefriendly, professional and helpful
Catherine M | First ImpressionsThe employees at this location are very lazy. They gave us a storage unit that was already rented with locks on it!! The customer service is very poor!!! Will not recommend this location to anyone!!
Deneque W | First ImpressionsWorst experience EVER. They do not keep commitments, managers do not return calls, awful customer service, rude drivers, try to charge extra last minute. Would not recommend to anyone. Want money back
Lori S | Overall ExperienceThis facility was very clean. No bugs. I was on the 2nd floor. Wish they had an elevator. But everyone was kind, sweet and helpful.
Lisa C | Overall ExperienceThe prices are very high
Manuela R | Overall ExperienceI would like to thank Jessica for her time and understanding with me leasing of uhaul truck and storage unit. Her customer service was like top dog service. Andrea unit 133
ANDREA D | ReservationRats rats rats everywhere so much they ate up my sheets ,clothes everything I will never use this storage unit again
SHERYL T | Overall ExperienceMy unit was broken in 4 times before the security was in place the rear of the unit was open and rats came and went as they pleased I was told by one manager I should have bought some insurance
CHARLES R | Overall ExperienceWaited for service over 3 hours. Staff was not trained in checking out of U-box. No answer from manager when I called. Staff was very unprofessional
avena f | Overall ExperienceAlicia the manager was awesome, patient any time I communicated with her. She was courteous, merciful and very professional
Houlimata D | Overall ExperienceWhat a bad experience... Had to wait too long...please retrain all of them...no customer service skills.
Carmen R | ReservationExcellent customer service. Thank you!
Miriam M | ReservationAfter a 2 hour drive in a nerve wracking U-haul the last thing I need was rude employees. Garrison was honestly rude, unhelpful, and lacked insight. I ended up cancelling my storage.
NICOLE C | ReservationWe came to retrieve our stuff, our key to the storage unit didn't work. After 30 minutes, the office staff came out with a different key and said the lock had been changed!? WHY? Not authorized!!
Kimberly G | Overall ExperienceMuy bueno la atencion al cliente de parte de la sra alicia collins
George G | Overall ExperienceThe associates are horrible and completely uneducated when helping customers! Worst customer experience of my life!!
MELANIE B | Overall ExperiencePod wasn’t ready when requested & then staff moved 2 other of our pods from a different facility to this facility which is 9 miles further from our home w/o even calling us. I’ll be calling calling co
steven w | Overall ExperienceExcellent customer service! Moving is so hectic and they made feel comfortable Kodos the the Staff at 56th street in Tampa, Fl
Pamela B | ReservationMy negative experience with this branch is not reflective of the staff, but of the technology they use to do their work. Because of a faulty system, I am unsatisfied and will not be a repeat customer.
Kelsey H | Overall ExperienceI will come back if I need to y'all was helpful
erika b | Overall ExperienceStorage facility should be open much later than 7
jesus p | Overall ExperienceEverything was great
Stanley M | Overall ExperienceAlicia Collins took matters seriously and delivered my U-Box to my door. I drove from LA to Tampa and my box was not waiting like I expected. She worked very hard at making me a satisfied customer.
Karen P | Overall Experience👍👍👍👍👍👍👍👍👍
Jorge D | Overall Experience.
Heather G | Overall ExperienceThe unit was infested with dead and living mice at the time of move out.
JULIA V | Overall ExperienceAll I can say is the staff makes having a storage at that location a breeze. The staff is competent, helpful, friendly and professional at best. I had a nice experience twice.
Arthur C | Overall ExperienceHubo un mal entendido que me querían cobrar el storage nuevamente pero gracias a que yo tenía evidencia se pudo resolver esta situación.
Jorge L | Overall ExperienceThis Place Is A Joke I Will Never Rent A Storage Unit There Again They Have Mouses Running In Your Unit And Rouches They Want You To File A Insurance Claim.
Frank A | Overall Experience