Customer Reviews for U-Haul Moving & Storage Of Farm Pond

7,926 reviews

6216 Albemarle Rd   Charlotte, NC 28212
(@ Farm Pond Ln, Behind: Chex Grill & Wings)

(704) 535-0030

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(704) 535-0030

6216 Albemarle Rd
Charlotte, NC 28212
(@ Farm Pond Ln, Behind: Chex Grill & Wings)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service. Everyone was helpful and friendly!

Miriam G  |  First Impressions 
Rating:
5.0

Super easy process because I reserved my truck for the day I needed it. The process to get the truck at the location was simple and staff was helpful and nice, and I was able to use the truck with no issue, I would definitely use this place again for any future needs or moving.

MASON P 
Rating:
5.0

Customer did not leave a comment.

DARRIN B 
Rating:
5.0

Customer did not leave a comment.

adrian r 
Rating:
5.0

When customers are picking up trailers after hours make sure they have access to get the plugs for the lights so they don’t have to leave and buy one and come back

SHIRLESHA S 
Rating:
5.0

Customer did not leave a comment.

Kashonda B  |  First Impressions 
Rating:
5.0

Very smooth process. Everyone is very friendly and helpful too.

DONALD H 
Rating:
5.0

The service person was super friendly and helpful. She explained everything thoroughly and answered any questions. I would definitely recommend this location. Excellent Experience!

Jessica C  |  First Impressions 
Rating:
5.0

Work on the greatings as customer arrives

TONY S 
Rating:
5.0

Customer did not leave a comment.

Marcus J 
Rating:
5.0

Easy drop off with no wait. Love the app and the on site technology used. Friendly staff!

Scott F 
Rating:
5.0

* Quick * easy * good communication

NAKIA C 
Rating:
5.0

Customer did not leave a comment.

DANNA K 
Rating:
2.0

Customer did not leave a comment.

Sonya M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLY M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRAXTON M 
Rating:
3.0

The experience of dealing with U-Haul is usually unpleasant for me. The people that interface with customers are made to enforce policies that make me feel uncomfortable. Examples include taking a picture of my face and ID for who knows who to verify. This could be done in store instead of me feeling uncomfortable not having the time to read the privacy policy when I'm trying to move. Also, the experience of leaving an additional contact and the counter attendant calling that contact is not streamlined enough. This almost cost me the entire day because I couldn't get anybody to answer the phone from an unknown number at 8am. Some advance notice that this is a requirement for rental would be nice. Check-in was a complete disaster for me and other people there as well.

Aaron C 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS P 
Rating:
5.0

Brittany was great. Reddie was awesome.

MELISSA C 
Rating:
5.0

Ronisha and Reedi were both fantastic! Ronisha helped me over the phone ahead of time and Reedi helped me the day I got the truck and loaded my Ubox. He was kind, professional and very helpful to get everything done in time. Thank you both so much!

Solange L 
Rating:
3.0

Customer did not leave a comment.

AMANDA R 
Rating:
4.0

Customer did not leave a comment.

Deborah D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HENRY B 
Rating:
4.0

Customer did not leave a comment.

ROGER H 
Rating:
4.0

Customer did not leave a comment.

SHANTA M  |  Overall Experience 
Rating:
5.0

Nothing everything was great

CHRISTOPHER D 
Rating:
5.0

Feftrr

Alberto p 
Rating:
5.0

Customer did not leave a comment.

KEARRA P 
Rating:
5.0

Customer did not leave a comment.

Edgart H 
Rating:
5.0

Roneesha and AJ offered the best customer service! I'll definitely refer others as well as use again.

SHANDRIA P 
Rating:
3.0

I Would Have Given above Average, but I was told that my deposit would go immediately back onto my card and it didn't.And it's now two days later, and I haven't received my deposit back on my card

TYRONE D 
Rating:
5.0

Customer did not leave a comment.

SHARON W  |  First Impressions 
Rating:
5.0

UHaul could start putting more new and more efficient trailers into service.

Calvin M 
Rating:
5.0

The women at the desk were very helpful and respectful I wish I could remember their names . But non the less these were some beautiful sisters and they made everything great for me I really appreciated them

MICHAEL M  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Destiny C 
Rating:
4.0

Customer did not leave a comment.

Cory G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID F 
Rating:
4.0

Awesome!!

terrell p 
Rating:
5.0

All went very well. I just wish there was a way to secure the trailer with some type of lock.

DONALD H 
Rating:
5.0

Customer did not leave a comment.

YOOSUNG L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES N 
Rating:
5.0

all the workers at this location was very helpful and knowledgeable

DWUITH P 
Rating:
4.0

Customer did not leave a comment.

MARQUIS W 
Rating:
4.0

Customer did not leave a comment.

PERSALER W 
Rating:
2.0

They didn't give my refund, the radio and A C didn't work

GARY S 
Rating:
5.0

Customer did not leave a comment.

Juan A 
Rating:
1.0

This location leaves a lot to be desired. It is not clear where to park going into the store. The lady at the desk who helped me was the only who was nice and helpful, everyone else acted like they didn't want to be there nor want to help you. The guy who assisted getting the trailer on my vehicle left the hitch latch open. Didn't see this until our first stop to check everything. Had this heavy trailer popped off the hitch ball, this would have caused serious damage to my vehicle. When returning, the guys checking vehicles in was way less than helpful. He clearly saw me in need of assistant to return the trailer, but neglected me instead. This location is a very poor reflection of the Uhaul service I know from other location. I will not visit this location again.

BRIAN W 
Rating:
5.0

Customer did not leave a comment.

Linnette B 
Rating:
5.0

Roniesha executed this transition with peer professionalism, she was courteous, kind, and efficient. There was an older man who assisted with the truck inspection. I did not get his name, but he was extremely helpful and kind as well. Nowadays, it’s hard to get good customer service, and they were excellent!

JOYCE O 
Rating:
5.0

Customer did not leave a comment.

ALICIA B 
Rating:
5.0

Customer did not leave a comment.

LEAH W 
Rating:
4.0

Customer did not leave a comment.

ALICIA R 
Rating:
5.0

Customer did not leave a comment.

Cory G  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

CALVIN N 
Rating:
5.0

Customer did not leave a comment.

CRAIG C 
Rating:
5.0

Customer did not leave a comment.

TIFFANY L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DERRICK W 
Rating:
5.0

Customer did not leave a comment.

Collotha S  |  Overall Experience 
Rating:
5.0

Great location, well stocked.

KEENAN B 
Rating:
5.0

Customer did not leave a comment.

ERROL H 
Rating:
5.0

Lady in office this morning was very polite and helpful

CAROLYN S 
Rating:
4.0

Friendly

Walter S 
Rating:
4.0

Keep doing a good job 👍🏾

BERNARD M 
Rating:
5.0

Customer did not leave a comment.

VALERI J 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L 
Rating:
5.0

Nothing everything was good to go

KIARA D 
Rating:
5.0

Customer did not leave a comment.

ODELL Q 
Rating:
4.0

Customer did not leave a comment.

FIDEL S 
Rating:
5.0

Awesome people you been here at this location for decades helping and providing for this community thanks

PAUL J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD L 
Rating:
5.0

Customer did not leave a comment.

Marquis H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colin K 
Rating:
5.0

Customer did not leave a comment.

ROY S 
Rating:
5.0

Customer did not leave a comment.

Natasha O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K 
Rating:
5.0

Perfect experience at a reasonable price. Only issue I had was there was a lock put on my box that I didn’t put there. We had no key at my destination. The movers were able to get the lock off fortunately.

Sandra G 
Rating:
3.0

Customer did not leave a comment.

JOSHUA B 
Rating:
5.0

Customer did not leave a comment.

JEHAD B 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER M 
Rating:
3.0

A mistake was made saying I rented the truck for two days. I only rented the truck for one day. This was confirmed with the manager at the location. This a horrible mistake and I am owed a refund. Please contact me promptly to reconcile this matter. It's of great importance.

ALAN S 
Rating:
4.0

Customer did not leave a comment.

ALIOUNE S 
Rating:
5.0

Customer did not leave a comment.

ADDIE C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATAYO E 
Rating:
5.0

Excellent service from Ms. Raneisha Jones, Chris Moore, and Mr. Clarence. They each went out of their way to assist me and treated me with kindness and respect. THANK YOU.

JASMINE O 
Rating:
4.0

Customer did not leave a comment.

Jose S  |  Overall Experience 
Rating:
5.0

I loved the customer service and the check out inspection man very helpful. He was short and dark-skinned with dorag on very polite as well. When leaving to get truck checked out tall dark-skinned man with hat and glasses told us where to go and put keys in truck and we are good to go. He was very polite .

KESHA J 
Rating:
3.0

I didn't interact with nobody

ORLANDO G 
Rating:
5.0

Customer did not leave a comment.

LA S 
Rating:
5.0

This location went over and beyond to ensure I had a truck for my moving day. I scheduled my reservation 24 hours in advance. Due to high demand and others not returning trucks as scheduled, the location did not have a truck for me when I came in for pick up. The staff and manager were extremely empathetic and apologetic. The manager called around to confirm some truck returns and within a hour she had me a truck. I am beyond grateful for the staff here.

JAMES S 
Rating:
1.0

I was overcharged. I brought it back with more than 1/4 . They marked as 1/8.

JAMES H 
Rating:
5.0

Thanks

Tawanda D 
Rating:
2.0

Took me almost an hour from my reservation time and two different trucks before I was able to get on the road. Staff was overwhelmed and seemed unsure of what they were doing at times. They were nice, though.

TREMAINE T 
Rating:
5.0

Customer did not leave a comment.

Sean B  |  Overall Experience 
Rating:
5.0

I received a professional service. Friendly associates.

MOHAMMED S 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R 
Rating:
4.0

The experience at the location was good, the only issue I had was the person at the desk told me returning the vehicle was just parking it in the return bay/line and drop the keys through the slot, but then after that, I doscovered the app requires mileage info and several pictures of inside the vehicle which I couldn't do due to me having dropped the keys through the return slot. The overall experience is not great. I needed to provide a phone number of someone else, and when they received the call, the rep just said "I'm calling from Uhaul" and hung up. What's the point of that? Seems like such an unnecessary step that provides you no verification or assurances but makes me have to interrupt someone's day and then wait for it to happen.

STEPHEN T 
Rating:
5.0

Both. Customer service were Courteous and kind and helpful.

KENNETH W 
Rating:
4.0

Customer did not leave a comment.

Jose S  |  First Impressions 
Rating:
5.0

Maria and her GM Roneisha were absolutely professional and informative. They both helped me through the moving process, and were very knowledgeable about what products uhaul has to offer. Thanks for making a stressful moving situation more calm for me!

STEPHEN S 
Rating:
5.0

Very good staff, friendly and helpful.

OLIN J 
Rating:
5.0

Always have trouble with app when I go online but the in person customer service at this location has a great manager and team

LYNDON G 
Rating:
4.0

Had to wait a longtime to check the truck back in but the staff was friendly

DESHAY R 
Rating:
5.0

Roneshia was great. She gave me one on one customer service. Very kind and knowledgeable.

DAWN S 
Rating:
5.0

I rented a car trailer at the last minute. They hooked it up for me, then removed it when I returned it. They were also very courteous. It was a very pleasant experience.

Cindy S 
Rating:
5.0

Customer did not leave a comment.

JERMAINE W 
Rating:
5.0

Brittney and her staff are awesome and very professional

DAVID C  |  First Impressions 
Rating:
4.0

none fast and efficient

rob l 
Rating:
2.0

Woman was extremely rude when we tried to pick up trailer initially. Trailer was dirty and full of broken shale. Trailer was installed crooked so it hung to the side and then they tried to say we caused the damage at drop off.

STEFFAN T 
Rating:
5.0

Customer did not leave a comment.

KAYLA K 
Rating:
5.0

Customer did not leave a comment.

Kevin W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEISA A 
Rating:
1.0

Customer did not leave a comment.

Crystal W 
Rating:
5.0

Customer did not leave a comment.

CANDY W 
Rating:
5.0

Customer did not leave a comment.

LaShanda M 
Rating:
4.0

Customer did not leave a comment.

SHERADINE T 
Rating:
5.0

Nice experience of an typically stressful event

LYNDON G 
Rating:
5.0

Customer did not leave a comment.

SHIRELLE C 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M  |  Overall Experience 
Rating:
1.0

The lack of service was terrible

Karla B 
Rating:
5.0

Customer did not leave a comment.

LATONYA W 
Rating:
2.0

Second week in a row after returning incorrect amounts were attempted to be charged to credit card and did not close out contract soon after drop off Multiple employees smell of heavy marijuana use And behave as if under the influence

JOSHUA P 
Rating:
2.0

The service desk staff was excellent. She was very helpful on both days. Unfortunately I left a box in the van when I called the next day to locate it the box was "gone."

THEODORE N 
Rating:
4.0

Customer did not leave a comment.

CHARLES J 
Rating:
1.0

I have concerns with this move out date. I’ve been in contact with the facility and advised I moved out on 11/26/24 but this shows a move out date of 01/23/24. Staff is always rude and not helpful. Trucks not cleaned and gas and mileage were off.

Teresa F  |  Overall Experience 
Rating:
5.0

Todo fue muy rápido muy buen trato y excelentes precios gracias uhaul seguiré rentando con ustedes

YUNIEL P 
Rating:
5.0

Customer did not leave a comment.

SANTO F  |  First Impressions 
Rating:
3.0

I was hospitalized and didn't get to respond to any of you guys notifications which resulted to You guys selling my things im very upset about it because my deceased parents things were. In that storage now you guys are calling me about a balance shame on you for even asking for a payment

Tara H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harriet J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ibrahim S  |  Overall Experience 
Rating:
5.0

I admire the fact this place had plenty of carts to help my move in more effortless.

DEION G  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Sharon A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELBERT C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria C  |  Overall Experience 
Rating:
5.0

Move in date was 10/28/2024

Annette P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lyndsay D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffani S  |  First Impressions 
Rating:
5.0

The representative was heaven sent

Gloria C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANTA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SATONYA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teeziana C  |  Overall Experience 
Rating:
5.0

Staff were excellent! They even gave me a water while I waited noticing that I had a rough day!

SHANNON B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELLAREE M  |  Overall Experience 
Rating:
5.0

Great staff and service

DESTINY D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Travis A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany M  |  Overall Experience 
Rating:
5.0

Brittany and I forgot the other girl name but they were all awesome

Brittany N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lachan W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa C  |  First Impressions 
Rating:
3.0

It was ok for the location but it was an eye sore to see the male staff load an until truck cleaning out a unit and watching them take what they want and put it in their personal car smh! I guess that’s the normal for the process!

MONIQUE L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittani G  |  Overall Experience 
Rating:
5.0

Well done

Ryan S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jaleesa S  |  Overall Experience 
Rating:
5.0

In the time I had my things in this U HAUL didn't have a problem at all so like to say thank you and if I need to come back would love to do so So thank you very much take care God bless

NOEL R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEIRDRE M  |  Overall Experience 
Rating:
4.0

Waiting, not enough help or really busy. End of the month, maybe people moving in and out and needing trucks.

CHRISTOPHER P  |  Overall Experience 
Rating:
5.0

Owner and staff were very approachable smart courtesy very good experience.

William H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELLAREE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

venetia l  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEZAIJAH H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roland D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristal W  |  First Impressions 
Rating:
5.0

Great Customer Service!!

Alma C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bria S  |  First Impressions 
Rating:
5.0

I had to move from KY to NC, but in the meantime I had to be in Brazil for 2 months, so we rented a truck, moved all of our stuff to a U-haul storage, left it there for 2 months and went back and did the moving to the new apartment. Everything was excellent, the rental of the first truck, the storage and the rental of the second truck for the moving.

Yago L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shakeira w  |  First Impressions 
Rating:
5.0

The General manager Lanautica was very patient and supportive with my family and I. I really appreciate all of her help and support, especially during a difficult time in my life. I wish there were more people like her on this earth.

Anita J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa T  |  Overall Experience 
Rating:
1.0

Needs better communication with customers about telling them about auto pay .A customer shouldn’t lose money for when they are moving their items.I got charged for the month and I moved out and I informed them before my due date I was moving out had to pay to cut my lock off

Levenson M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyeaste M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dimetrius s  |  First Impressions 
Rating:
5.0

The manager there she is very nice, polite, and helpful thank you for your service

Antoine J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip S  |  Overall Experience 
Rating:
5.0

Great staff

MARY H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra S  |  First Impressions 
Rating:
5.0

The employees were very friendly and helpful!! 😊

Michael W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonna F  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jamie t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaquira M  |  Overall Experience 
Rating:
5.0

If I have storage needs in the future

Anita B  |  Overall Experience 
Rating:
4.0

Lanautica is the type of professional you wish you had the pleasure of dealing with at every company. Had a nice experience with U-Haul at Farm Pond, my only reason for leaving is due to moving out of town.

Christian H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latalya H  |  First Impressions 
Rating:
4.0

Thanks to Brittany, all of my immediate needs were met. Thank you. She was understanding and got us what we needed as quickly as possible.

Leonna F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Danny H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMEKA L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ashley b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamel W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Avril B  |  First Impressions 
Rating:
2.0

I came in to remove the last few things out my storage and the guy working up front (short AA male) was not friendly, or willing to help me at all. I told him I was trying to get into my storage unit and but it said I needed to check in. He was acting as if what I needed was so difficult. After finding out what to do by myself I said “that’s all he had to say” he then replied aggressively “I did say that” I told him I couldn’t clearly understand him because he was talking so low and mumbling. He began to shout “HAVE A GOOD DAY” over and over in a taunting manner. Idk if he wasn’t having a good day or simply doesn’t desire to be an employee anymore…but his attitude was very distasteful!!! I would never rent a storage unit again from here just based on his behavior.

DOMONIQUE D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audry J  |  Overall Experience 
Rating:
5.0

I had no problem storing my belongings at this storage. It is ALWAYS clean and well lit. It is the perfect place if you're want your belongings to be safe and clean. It's temperature controlled so your furniture won't be damaged. It's worth it!! If I need it again in the future, I'll definitely use this place.

Kadian D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harold m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ida E  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephanie K  |  Overall Experience 
Rating:
5.0

I love the storage room bathrooms always clean storage rooms it's self was always clean and cold

MARQUIS Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES A  |  Overall Experience 
Rating:
5.0

Brittany was a big help very funny and had a great conversation. I’m glad I picked this location

Chenia B  |  First Impressions 
Rating:
5.0

Very smooth transactions. Easy! And a very friendly staff!

TERRY B  |  First Impressions 
Rating:
4.0

They took good care of me. Never any attitude. Had a pleasant stay with you guys thank you.

Chemere B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toyia D  |  First Impressions 
Rating:
5.0

everything was well excepted the way I plan to see it got to say never new there was storage space inside

NOEL R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KANIESHA E  |  Overall Experience 
Rating:
1.0

It was the WORST EXPERIENCE IN MY LIFE AND I WOULD NEVER RECOMMEND UHAUL IN CHARLOTTE to anyone. They were rude unorganized and unprofessional. Sharon Rd and Albemarle Rd are the worst management I ever experienced in my life.

Kareesha R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ricky P  |  Overall Experience 
Rating:
5.0

Manager and staff are very friendly and understanding ❤️

YAHNIQUE E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN E  |  First Impressions 
Rating:
2.0

My unit had roaches coming from the unit next unit which is why I moved out..

Antonio E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christina W  |  Overall Experience 
Rating:
5.0

More storage units are needed.

Tim G  |  First Impressions 
Rating:
5.0

Great service

Audry J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Audry J  |  First Impressions 
Rating:
5.0

Everything was above and beyond thank you very much! This became very convenient for me with what I had to do!

TONY S  |  First Impressions 
Rating:
5.0

Very great customer service. Best U-Haul I’ve done business with.

Dennis R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVELLE L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles D  |  First Impressions 
Rating:
5.0

I really like the alarm feature on the unit.

DEBORAH D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIN S  |  Overall Experience 
Rating:
5.0

Staff ALWAYS courteous.

Deborah D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike F  |  First Impressions 
Rating:
5.0

Tammi was very polite and helpful!!

Andrew C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hope V  |  Overall Experience 
Rating:
5.0

Everything was great

Sean L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoinette L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOREA P  |  First Impressions 
Rating:
5.0

Very nice persons who attended Thank you

Lucero V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SIERRA C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monty G  |  Overall Experience 
Rating:
5.0

The staff was Amazing very helpful!

KANIESHA E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DESTINEY A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAHMOUD E  |  First Impressions 
Rating:
5.0

Very nice, professional staff

Anecia S  |  First Impressions 
Rating:
5.0

Staff awesome, very thoughtful friendly and no stress free process

Deborah D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terrance k  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Wing K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORGE E  |  Overall Experience 
Rating:
3.0

My reservation was made but when I got there, there was no guarantee a unit would be available. This is a fault of UHaul and not this location from what I was told. Also, make it clear on the contract that blankets should be folded. Disappointed to see it on a sign that had been covered up by movers the whole time.

Christian H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillistine S  |  First Impressions 
Rating:
5.0

Thank you all for letting me store my items there. I will be back if I need a place, but that will be no time soon. Have a blessed day.

ireathe c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda K  |  First Impressions 
Rating:
4.0

Tammi was THE BEST THE PAST 4YEARS WAS GREAT! I APPRECIATE THE FACT SHE HELPED KEEP IT CLEAN MY THINGS SAFE WHILE I WAS IN & OUT OF STATE AND THE STAFF WAS VERY WELL MANNERED 💪🏿 A1

CONJETHA G  |  Overall Experience 
Rating:
5.0

Loved the facility. Clean well lit. Only complaint I had was the bathrooms never worked. It was convenient if they were working. Otherwise I had a excellent stay! Thanks uhaul team at Farm Pond Charlotte NC!

Crystal C  |  Overall Experience 
Rating:
5.0

Keep up the great customer service

JOANNA B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENDRA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry G  |  First Impressions 
Rating:
5.0

Very nice staff, super helpful. Very good location, I felt very safe coming and going.

linda k  |  Overall Experience 
Rating:
5.0

It was convenient and staff was friendly.

Cynthia B  |  Overall Experience 
Rating:
5.0

I feel welcome, here. Thank you.

ERIN B  |  First Impressions 
Rating:
4.0

The staff was great very helpful but when y'all say a 5x5 storage unit you should specify that it is also only 4 ft tall and not a full size unit other than that everything was great

James r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tasha B  |  Online Move In 
Rating:
5.0

Thank you Tammy for all your help!

Jocelyn L  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nicola T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lacresha W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raqual c  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leonna F  |  Overall Experience 
Rating:
3.0

The clerk did not really explain where my storage unit was. I went out the side door like she said bit then I was wondering around .

Christina W  |  First Impressions 
Rating:
2.0

I made a reservation, with no notice that the reservation I made may not be fulfilled. When I arrived at the location I received a smaller unit for more money per month. It feels as if I was baited and switched. I attempted to call the location to confirm they had that sized unit only to be routed to corporate who had no idea what they had other than what was online. With no way to call and confirm it is unfair to have customers reserve online and come into the store and be given units that are not what they reserved with no notice and for more money! I've only been told there's nothing anyone can do about it!

Celeste R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathy D  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ANTHONY S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lindsey R  |  Overall Experience 
Rating:
5.0

The management team was always helpful with solving any issues I may have had. I would use U-haul self storage again in the future.

CHARLIE A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cheynne o  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron P  |  Overall Experience 
Rating:
5.0

Excellent service and staff

Ernest K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allita A  |  Overall Experience 
Rating:
5.0

The staff was very helpful and pleasant to work with!!!!

Michael S  |  Overall Experience 
Rating:
1.0

I canceled

Dena J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Heather M  |  First Impressions 
Rating:
4.0

Staff very helpful and supportive

CONJETHA G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terra C  |  First Impressions 
Rating:
3.0

Because there was no light in the storage unit

Miranda N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alaiyai W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nastassia G  |  Overall Experience 
Rating:
5.0

The The manager and the person at the front desk Show the best customer service that I receive in a long time thank you

MONIQUE H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miranda N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy A  |  Overall Experience 
Rating:
5.0

I loved the energy and urgency to help me get my storage unit and packing supplies...Ted & his 2 lovely lady coworkers were awesome and made the process easy.

RHANEL E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natasha W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Endyia M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin D  |  First Impressions 
Rating:
5.0

Miss Tammy was the best..

Tahira S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alicia S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEQUETTA B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LEVON S  |  Overall Experience 
Rating:
5.0

Tammy helped my family and I have peace of mind while homeless. I cannot thank her and her staff enough. Clean and reliable.

DINAMARIE M  |  Overall Experience 
Rating:
5.0

Both team members in the office were extremely helpful as well as patience with assisting many customers at once. They were polite, respectful and demonstrated excellent service. I wished I was able to their names so I can recommend a raise or a bonus for their great effort as well as their experience dealing several guest in the short amount of time.

Frederick P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Niccolas G  |  First Impressions 
Rating:
5.0

The owner of this Uhaul was a fantastic person! She helped set us up and this was probably the cleanest and nicest kept uhaul location I’ve ever been to. Good job!

CALEB C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen S  |  Overall Experience 
Rating:
5.0

They are very busy most of the time when I call they need more help because sometimes people can't come in they need to talk to someone on the phone but when you go inside they are very helpful and I appreciate that.

Kim J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

julissa H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lakesha S  |  Overall Experience 
Rating:
3.0

Even after I moved out before my bill was due they still charged me. I had to call so they would finally process my move out “request”. Even now after I thought the issue was resolved I now am reviving alter saying I still owe money which I don’t.

Kiara K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARGARET R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GUY C  |  Overall Experience 
Rating:
2.0

Want my money back

DAVELLE L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cyntina J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUDY W  |  Overall Experience 
Rating:
2.0

Staff is very rude and unprofessional management included.

PERSEPHONEE H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Guy C  |  Overall Experience 
Rating:
5.0

Place seems clean and all in order

john s  |  First Impressions 
Rating:
4.0

The unit smelled like mildew so I did clean it before moving my items in.

Waltriece M  |  Online Move In 
Rating:
5.0

We had an amazing experience. Tammy went far above and beyond her duties to assist me and my wife with our unit. She was very respectable and knew exactly what to do to assist us with a problem that we were having. She deserves a huge raise because she is just an amazing individual. She represents U-Haul well. Thanks Tammy for the experience.

Andrew H  |  Overall Experience 
Rating:
5.0

Thanks for being there, when I needed you all.

steven r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paulette H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teylory R  |  First Impressions 
Rating:
5.0

Thank You for helping me get situated. Much Love and Many Blessings ❤️🙏

LINDA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AURORA T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eugene W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonna F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cherie H  |  First Impressions 
Rating:
2.0

The staff besides Tammy at that Albermarle Road UHaul storage were verrryyy inprofessional. One lady yesterday when I was closing out everything was going back and forth with me. Very tacky and unneccessary and I told her that!

TIffany D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa B  |  Overall Experience 
Rating:
1.0

How does your doors, your online website, and other uhaul branches all say uhaul on albemarle rd open at 7 am but all 4 of your employees clocked in at 8am not only did I wait at the door since before 7am but so did about 4 other customers

Cendy P  |  First Impressions 
Rating:
1.0

I reserve a 10x15 storage online and when I got to the facility with my movers the front desk associate said they don't have that side available and tried to blame me for the mistake no one make changes nor requested any changes to the previous reservation. I will never use this company again because they cause me money and the customer service is terrible.

Gisselle C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

colby r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven S  |  First Impressions 
Rating:
4.0

Both representatives were friendly however, I was provided incorrect information twice which prolonged my time.

Ebony W  |  First Impressions 
Rating:
5.0

Tammy is amazing. She makes you feel welcomed and quotes great prices. Her entire team is very-helpful and professional. Kudos Farm Pond in Charlotte NC.

DINAMARIE M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fevan T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilmer M  |  Overall Experience 
Rating:
3.0

Staff friendly. Setup took too long. No help at storage facility itself. I wish there was somebody there. It is confusing when you do it for the first time.

Bart S  |  First Impressions 
Rating:
5.0

Unit was clean, facility was very well maintained and most importantly the staff was fabulous. Rental of this unit gave me great peace of mind during a stressful time in my life. A thousand thank yous.

Patricia M  |  Overall Experience 
Rating:
3.0

The staff was always very helpful and easy to work with.

Joyce M  |  Overall Experience 
Rating:
5.0

Good service

Mike Z  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia B  |  Overall Experience 
Rating:
1.0

My online storage reservation, was not on store reservation. So i didnt get the storage room i reserved

June D  |  First Impressions 
Rating:
1.0

Fraud was committed with my credit card

Jeree S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eugene W  |  First Impressions 
Rating:
5.0

I rented a 15 foot truck which was almost brand new was in great shape clean no problems got to my destinations and I was supposed to get a free 5 x 5 x 8 storage bin when I got there they didn’t have it U-Haul storage measures to ceiling height so you need to be careful about what size you need all other places just go width and length needless to say they didn’t have any other places so I had to go somewhere else and rent. But overall a good experience.

Jame B  |  First Impressions 
Rating:
5.0

I rented a uhaui trailer from Los Angeles, CA to Charlotte, NC and had no problems with the trailer (which was pretty costly) and truly appreciated the free storage for 1 month.

Paul E  |  Overall Experience 
Rating:
4.0

Distance to walk with items was very far and there are bricks and uneven flooring that make pushing items on the dolly or pushbcarts difficult because they fall off. Staff at this location is always very helpful. Lillian was amazing and so was Scott I believe he is the manager.

Cicely R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY B  |  Overall Experience 
Rating:
5.0

Great customer service, very helpful.

RACYNDA G  |  First Impressions 
Rating:
3.0

I was handed the map of the storage units and the lady told me, that I’d find it (my storage unit). Very unprofessional. I am already looking for another storage unit facility.

Cynthia B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pablo M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donetta d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tana G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathlita K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nathlita K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ellen C  |  First Impressions 
Rating:
5.0

The representative who assist me was very pleasant and professional.

Reginald A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy M  |  Overall Experience 
Rating:
4.0

I moved out months before the move out date listed

Shaheed M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antoinette f  |  Overall Experience 
Rating:
1.0

And I always get a hold of them and needed to call the general manager never could get a hold of him left messages after messages and never phone calls returned and no notification about my stuff being sold before it being sold thing I never called when I called several times and had everything documented

Nicole K  |  Overall Experience 
Rating:
3.0

Never had a problem except trying to call.

Sharon M  |  Overall Experience 
Rating:
4.0

the large door not opening after hours was a bit of an issue and delayed my move costing me more money. All staff were friendly and helpful, but overall the cost of the move and troubles could have been saved by hiring a moving company

Cicely R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDITH M  |  Overall Experience 
Rating:
5.0

Pods were located close to storage unit, staff was helpful in directing me to area. Met unloaders and within 2 hrs pods were unloaded and neatly in my unit. All were helpful and polite.

Gerry G  |  First Impressions 
Rating:
5.0

I had a very positive experience

Joe D  |  Overall Experience 
Rating:
5.0

Martin and the team always good friendly and experienced

James S  |  Overall Experience 
Rating:
5.0

Great

Rachon M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lai L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vannak S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian S  |  Overall Experience 
Rating:
2.0

We had 2 storage units at the same time but at different companies. One at Uhaul and one at a competitor. The other one was better lit, more convenient and not set up to screw us into paying another month. The unit at uhaul was bigger and a little easier to physically access so that was nice. Having to go to the store to cancel is ridiculous especially in the current environment of coronavirus. We will not rent again because of this.

Janalyn N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin B  |  Overall Experience 
Rating:
1.0

My stuff was damaged from water due to a roof leak and I asked to use the dumpster and was denied so I had to load it all onto a trailer and pay at the dump to get rid of it.

Shawn D  |  Overall Experience 
Rating:
3.0

My first experience with your facility was horrible we are from out of town and need assistance dropping off the truck but because we where close to closing y’all wouldn’t even help and then told us we had another day on our truck just to rush us out the door just to find out that it wasn’t true. But the second day I came in for my storage unit the lady that assisted me was awesome but the white lady at the front desk needs retrained on her customer services skills.

LORRAINE P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONY C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

claire w  |  First Impressions 
Rating:
2.0

HAD RESERVATION FOR UNIT, COULD NOT BE FOUND. HAD TO ACCEPT $10.00 MORE A MONTH UNIT. WAS TOLD CALL U-HAUL, SHOULD HAVE BEEN ON COSTUMER REPRESENTATIVE TO CORRECT ISSUE.

Tara B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sarah J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deja H  |  Overall Experience 
Rating:
2.0

Took excessively long to rent a Storage’s unit an checkin a truck. Rate charged at checkin was wrong, significantly higher than should have been

James D  |  First Impressions 
Rating:
4.0

Great staff, they all deserve a raise.

Alan B  |  Overall Experience 
Rating:
2.0

The owner is very nice but the inconsistent fees and mishaps was my worse experience ever with U-haul. Just not very pleased at all

Rahgie L  |  Overall Experience 
Rating:
3.0

Expected for the storage facility to be a code entry instead of open to the public. Very worrisome.

Sarah J  |  First Impressions 
Rating:
5.0

Awesome place. The manager is so great he was so knowledgeable and so smooth and professional. Awesome place for storage and moving. When I move again I will be back.

lavonda a  |  First Impressions 
Rating:
5.0

The staff went above and beyond to help me with my purchase and storage great job U-haul staff

Tyeaste M  |  First Impressions 
Rating:
1.0

Was charged for mileage and gas I didn’t use

DESEAN J  |  First Impressions 
Rating:
5.0

Very nice experience.

DEBRA R  |  Overall Experience 
Rating:
3.0

I think the unit cost way to much, and the neighborhood was horrible, but besides that things were fine.

emmy w  |  Overall Experience 
Rating:
5.0

Efficient and friendly

linda t  |  Overall Experience 
Rating:
5.0

Impressed with everything and everyone. As I'm sure you know, moving can be quite stressful, using U-Haul added no stress. Staff was friendly and knowledgeable and equipment trouble free. Thank you!

Alan B  |  First Impressions 
Rating:
5.0

Great job TEAM!!!!!

britt n  |  Overall Experience 
Rating:
5.0

This facility exceeded all our requirements. Very pleased.

ronald s  |  Overall Experience 
Rating:
5.0

I would recommend

kesa s  |  Overall Experience 
Rating:
1.0

Y’all were so rude

Nataya H  |  Overall Experience 
Rating:
5.0

The u box met our needs to move a small amount of household items after we sold our house. Would use them again.

ronald s  |  First Impressions 
Rating:
5.0

Great

Hope C  |  Overall Experience 
Rating:
4.0

Units could be larger.

Bertha S  |  First Impressions 
Rating:
1.0

My first issue was the customer service when I picked up the truck the attendant was dismissive and not helpful, during moving my boxes were mistreated and caused some of my things to break

Quinn M  |  First Impressions 
Rating:
5.0

Curtis Martin and his staff run a very efficient facility. All aspects worked as advertised, and Mr. Martin and his staff made the task a pleasurable experience.

David Z  |  Overall Experience 
Rating:
5.0

Excellent service

Barbara J  |  First Impressions 
Rating:
5.0

Very helpful. Whole staff friendly. Makes your moving experience an ease!

Sephora B  |  First Impressions 
Rating:
5.0

This is the only UHaul facility I will ever use!

Charlene B  |  Overall Experience 
Rating:
5.0

Very clean and facility and staff (Erin) was very helpful and friendly.

Regina M  |  First Impressions 
Rating:
5.0

The staff was very helpful and the storage was always clean .

Tiffany M  |  Overall Experience 
Rating:
5.0

The facility was clean and well maintained. The staff was excellent and took great care of us each and every visit. One of the best storage and truck rental locations we’ve used.

Cheryl B  |  Overall Experience 
Rating:
5.0

We were still unloading our rental truck into our storage cubicle at facility closing and lockup time. 2 uhaul staff gentlemen helped us pack the cubicle so we could finish before 7pm closing. BravoUH

David Z  |  First Impressions 
Rating:
5.0

Mr. Curtis Martin, GM, has been a pleasure to work with on several occasions, the service and personal follow up has made all the difference through some highly stressful moves. Thank you! Joe H

Joe H  |  Overall Experience 
Rating:
5.0

Care about their clients.

mary r  |  First Impressions 
Rating:
5.0

The representative was very knowledgeable and he explained everything to me. He was polite and answered all my questions with a smile. Awesome job. I always have a great experience when I come here.

Ryan S  |  First Impressions 
Rating:
5.0

Closed my storage cubicle, and rented a 5x8 closed trailer yesterday. Both transactions were like clockwork. Andrew Sutton was knowledgeable, friendly, and efficient. He even hooked-up the trailer 4me

David Z  |  Overall Experience 
Rating:
2.0

I had to move unexpectedly and while packing list my swipe card but had my key. I was moving everything that day and over 6 hrs away. They wouldn’t let me in the building even with my I’d and key.

Kristopher C  |  Overall Experience 
Rating:
5.0

It was best moving experience ever! The people here all went above and beyond. We were new to the area and they made us feel welcome. I will highly recommended them and will definitely use them again!

Robert L  |  Overall Experience 
Rating:
5.0

The only uHaul I will ever use for storage in Charlotte!

Charlene B  |  First Impressions 
Rating:
5.0

The employees were awsom everyone was professional and helpful. The mgr bent over backwards to help us in our delima. We are having a hard time renting a place and it was a releif to not worry.

Robert L  |  First Impressions 
Rating:
5.0

They were professional, friendly and very helpful!

Evelyn Q  |  First Impressions 
Rating:
5.0

Courteous staff clean facility and professional

varnell b  |  Overall Experience 
Rating:
4.0

Great experience

Lori J  |  Reservation 
Rating:
5.0

We had no issues and felt good about my personal items were in a safe storage room

Richard S  |  Overall Experience 
Rating:
5.0

It was super clean Lot of space Stuffs supper friendly ❤️ Than whot can I said 😶 I love it 😍

arith v  |  Overall Experience 
Rating:
5.0

Special recognition and appreciation of representative "Isis" & manager "Curtis" for their assistance and patience over 2 months regarding 4 trucks and 2 storage unit rentals. True professionals!

debra S  |  Overall Experience 
Rating:
5.0

Staff was very courteous and the unit itself was always kept at a perfect temperature inside.

sharlynn p  |  Overall Experience 
Rating:
5.0

I am satisfied with the service

MELESS W  |  Overall Experience 
Rating:
4.0

Os good

Joel F  |  Overall Experience 
Rating:
1.0

The worst ever!!!!!

valerie v  |  Reservation 
Rating:
5.0

Great people

Cassandra T  |  Overall Experience 
Rating:
5.0

Great experience, no complaints

Natasha h  |  Reservation 
Rating:
1.0

I Received EXTREMELY Poor Customer Service From Isis ! She Is Very RUDE AND UNPROFESSIONAL !!!!!!!!!!!!!

MS M  |  Overall Experience 
Rating:
3.0

The owner is very nice & helpful. The only reason I said average is because I was charged even though I was supposed to have the first month free.

Ashley A  |  Reservation 
Rating:
4.0

Great location.... Curtis was awesome!!!!

Jane H  |  Overall Experience 
Rating:
5.0

Pleased! Thank you

lea f  |  Overall Experience 
Rating:
5.0

Great experience with staff, I have no complaint

Michele J  |  Overall Experience 
Rating:
5.0

Great Service!

Kim M  |  Overall Experience 
No reviews have been submitted for this location.
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