The staff was excellent it made my moving experience, very convenient and enjoyable
DAWN B | First ImpressionsCustomer Reviews for U-Haul Moving & Storage Of Farm Pond
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Brittany was so nice and very helpful next time I need a trailer I hope she is working
JERRY KOur move got canceled and we returned the truck and the dolly the same day (Thursday). Today I got a call from what was supposed to be our drop off. Evidently the Albemarle location didn’t get the dolly logged back in and now I have a bill for 4 days use over $170.00. I tried twice to call and get this straightened out at the national sight and both times computers were down! Still not resolved!
Pamela TGood worker, helpful.
Jully NRoneishia took the time to address all my concerns: great customer care service
LUIS LThanks for the storage.
sarita W | Overall ExperienceI'm very pleased with my storage and the superbody that she was great. She made it easy and accessible for me. I like it! Thank you guys so very much
RANDY J | First ImpressionsGreat customer service. Everyone was helpful and friendly!
Miriam G | First ImpressionsSuper easy process because I reserved my truck for the day I needed it. The process to get the truck at the location was simple and staff was helpful and nice, and I was able to use the truck with no issue, I would definitely use this place again for any future needs or moving.
MASON PWhen customers are picking up trailers after hours make sure they have access to get the plugs for the lights so they don’t have to leave and buy one and come back
SHIRLESHA SVery smooth process. Everyone is very friendly and helpful too.
DONALD HThe service person was super friendly and helpful. She explained everything thoroughly and answered any questions. I would definitely recommend this location. Excellent Experience!
Jessica C | First ImpressionsWork on the greatings as customer arrives
TONY SEasy drop off with no wait. Love the app and the on site technology used. Friendly staff!
Scott F* Quick * easy * good communication
NAKIA CThe experience of dealing with U-Haul is usually unpleasant for me. The people that interface with customers are made to enforce policies that make me feel uncomfortable. Examples include taking a picture of my face and ID for who knows who to verify. This could be done in store instead of me feeling uncomfortable not having the time to read the privacy policy when I'm trying to move. Also, the experience of leaving an additional contact and the counter attendant calling that contact is not streamlined enough. This almost cost me the entire day because I couldn't get anybody to answer the phone from an unknown number at 8am. Some advance notice that this is a requirement for rental would be nice. Check-in was a complete disaster for me and other people there as well.
Aaron CBrittany was great. Reddie was awesome.
MELISSA CRonisha and Reedi were both fantastic! Ronisha helped me over the phone ahead of time and Reedi helped me the day I got the truck and loaded my Ubox. He was kind, professional and very helpful to get everything done in time. Thank you both so much!
Solange LNothing everything was great
CHRISTOPHER DFeftrr
Alberto pRoneesha and AJ offered the best customer service! I'll definitely refer others as well as use again.
SHANDRIA PI Would Have Given above Average, but I was told that my deposit would go immediately back onto my card and it didn't.And it's now two days later, and I haven't received my deposit back on my card
TYRONE DUHaul could start putting more new and more efficient trailers into service.
Calvin MThe women at the desk were very helpful and respectful I wish I could remember their names . But non the less these were some beautiful sisters and they made everything great for me I really appreciated them
MICHAEL M | Overall ExperienceAwesome!!
terrell pAll went very well. I just wish there was a way to secure the trailer with some type of lock.
DONALD Hall the workers at this location was very helpful and knowledgeable
DWUITH PThey didn't give my refund, the radio and A C didn't work
GARY SThis location leaves a lot to be desired. It is not clear where to park going into the store. The lady at the desk who helped me was the only who was nice and helpful, everyone else acted like they didn't want to be there nor want to help you. The guy who assisted getting the trailer on my vehicle left the hitch latch open. Didn't see this until our first stop to check everything. Had this heavy trailer popped off the hitch ball, this would have caused serious damage to my vehicle. When returning, the guys checking vehicles in was way less than helpful. He clearly saw me in need of assistant to return the trailer, but neglected me instead. This location is a very poor reflection of the Uhaul service I know from other location. I will not visit this location again.
BRIAN WRoniesha executed this transition with peer professionalism, she was courteous, kind, and efficient. There was an older man who assisted with the truck inspection. I did not get his name, but he was extremely helpful and kind as well. Nowadays, it’s hard to get good customer service, and they were excellent!
JOYCE OGreat location, well stocked.
KEENAN BLady in office this morning was very polite and helpful
CAROLYN SFriendly
Walter SKeep doing a good job 👍🏾
BERNARD MNothing everything was good to go
KIARA DAwesome people you been here at this location for decades helping and providing for this community thanks
PAUL J | First ImpressionsPerfect experience at a reasonable price. Only issue I had was there was a lock put on my box that I didn’t put there. We had no key at my destination. The movers were able to get the lock off fortunately.
Sandra GA mistake was made saying I rented the truck for two days. I only rented the truck for one day. This was confirmed with the manager at the location. This a horrible mistake and I am owed a refund. Please contact me promptly to reconcile this matter. It's of great importance.
ALAN SExcellent service from Ms. Raneisha Jones, Chris Moore, and Mr. Clarence. They each went out of their way to assist me and treated me with kindness and respect. THANK YOU.
JASMINE OI loved the customer service and the check out inspection man very helpful. He was short and dark-skinned with dorag on very polite as well. When leaving to get truck checked out tall dark-skinned man with hat and glasses told us where to go and put keys in truck and we are good to go. He was very polite .
KESHA JI didn't interact with nobody
ORLANDO GThis location went over and beyond to ensure I had a truck for my moving day. I scheduled my reservation 24 hours in advance. Due to high demand and others not returning trucks as scheduled, the location did not have a truck for me when I came in for pick up. The staff and manager were extremely empathetic and apologetic. The manager called around to confirm some truck returns and within a hour she had me a truck. I am beyond grateful for the staff here.
JAMES SI was overcharged. I brought it back with more than 1/4 . They marked as 1/8.
JAMES HThanks
Tawanda DTook me almost an hour from my reservation time and two different trucks before I was able to get on the road. Staff was overwhelmed and seemed unsure of what they were doing at times. They were nice, though.
TREMAINE TI received a professional service. Friendly associates.
MOHAMMED SThe experience at the location was good, the only issue I had was the person at the desk told me returning the vehicle was just parking it in the return bay/line and drop the keys through the slot, but then after that, I doscovered the app requires mileage info and several pictures of inside the vehicle which I couldn't do due to me having dropped the keys through the return slot. The overall experience is not great. I needed to provide a phone number of someone else, and when they received the call, the rep just said "I'm calling from Uhaul" and hung up. What's the point of that? Seems like such an unnecessary step that provides you no verification or assurances but makes me have to interrupt someone's day and then wait for it to happen.
STEPHEN TBoth. Customer service were Courteous and kind and helpful.
KENNETH WMaria and her GM Roneisha were absolutely professional and informative. They both helped me through the moving process, and were very knowledgeable about what products uhaul has to offer. Thanks for making a stressful moving situation more calm for me!
STEPHEN SVery good staff, friendly and helpful.
OLIN JAlways have trouble with app when I go online but the in person customer service at this location has a great manager and team
LYNDON GHad to wait a longtime to check the truck back in but the staff was friendly
DESHAY RRoneshia was great. She gave me one on one customer service. Very kind and knowledgeable.
DAWN SI rented a car trailer at the last minute. They hooked it up for me, then removed it when I returned it. They were also very courteous. It was a very pleasant experience.
Cindy SBrittney and her staff are awesome and very professional
DAVID C | First Impressionsnone fast and efficient
rob lWoman was extremely rude when we tried to pick up trailer initially. Trailer was dirty and full of broken shale. Trailer was installed crooked so it hung to the side and then they tried to say we caused the damage at drop off.
STEFFAN TI have concerns with this move out date. I’ve been in contact with the facility and advised I moved out on 11/26/24 but this shows a move out date of 01/23/24. Staff is always rude and not helpful. Trucks not cleaned and gas and mileage were off.
Teresa F | Overall ExperienceI was hospitalized and didn't get to respond to any of you guys notifications which resulted to You guys selling my things im very upset about it because my deceased parents things were. In that storage now you guys are calling me about a balance shame on you for even asking for a payment
Tara H | Overall ExperienceI admire the fact this place had plenty of carts to help my move in more effortless.
DEION G | Online Move InMove in date was 10/28/2024
Annette P | First ImpressionsThe representative was heaven sent
Gloria C | First ImpressionsStaff were excellent! They even gave me a water while I waited noticing that I had a rough day!
SHANNON B | First ImpressionsGreat staff and service
DESTINY D | First ImpressionsBrittany and I forgot the other girl name but they were all awesome
Brittany N | Overall ExperienceIt was ok for the location but it was an eye sore to see the male staff load an until truck cleaning out a unit and watching them take what they want and put it in their personal car smh! I guess that’s the normal for the process!
MONIQUE L | Overall ExperienceWell done
Ryan S | Overall ExperienceIn the time I had my things in this U HAUL didn't have a problem at all so like to say thank you and if I need to come back would love to do so So thank you very much take care God bless
NOEL R | Overall ExperienceWaiting, not enough help or really busy. End of the month, maybe people moving in and out and needing trucks.
CHRISTOPHER P | Overall ExperienceOwner and staff were very approachable smart courtesy very good experience.
William H | First ImpressionsGreat Customer Service!!
Alma C | Overall ExperienceI had to move from KY to NC, but in the meantime I had to be in Brazil for 2 months, so we rented a truck, moved all of our stuff to a U-haul storage, left it there for 2 months and went back and did the moving to the new apartment. Everything was excellent, the rental of the first truck, the storage and the rental of the second truck for the moving.
Yago L | Overall ExperienceThe General manager Lanautica was very patient and supportive with my family and I. I really appreciate all of her help and support, especially during a difficult time in my life. I wish there were more people like her on this earth.
Anita J | Overall ExperienceNeeds better communication with customers about telling them about auto pay .A customer shouldn’t lose money for when they are moving their items.I got charged for the month and I moved out and I informed them before my due date I was moving out had to pay to cut my lock off
Levenson M | Overall ExperienceThe manager there she is very nice, polite, and helpful thank you for your service
Antoine J | First ImpressionsGreat staff
MARY H | First ImpressionsThe employees were very friendly and helpful!! 😊
Michael W | Overall ExperienceIf I have storage needs in the future
Anita B | Overall ExperienceLanautica is the type of professional you wish you had the pleasure of dealing with at every company. Had a nice experience with U-Haul at Farm Pond, my only reason for leaving is due to moving out of town.
Christian H | Overall ExperienceThanks to Brittany, all of my immediate needs were met. Thank you. She was understanding and got us what we needed as quickly as possible.
Leonna F | First ImpressionsI came in to remove the last few things out my storage and the guy working up front (short AA male) was not friendly, or willing to help me at all. I told him I was trying to get into my storage unit and but it said I needed to check in. He was acting as if what I needed was so difficult. After finding out what to do by myself I said “that’s all he had to say” he then replied aggressively “I did say that” I told him I couldn’t clearly understand him because he was talking so low and mumbling. He began to shout “HAVE A GOOD DAY” over and over in a taunting manner. Idk if he wasn’t having a good day or simply doesn’t desire to be an employee anymore…but his attitude was very distasteful!!! I would never rent a storage unit again from here just based on his behavior.
DOMONIQUE D | Overall ExperienceI had no problem storing my belongings at this storage. It is ALWAYS clean and well lit. It is the perfect place if you're want your belongings to be safe and clean. It's temperature controlled so your furniture won't be damaged. It's worth it!! If I need it again in the future, I'll definitely use this place.
Kadian D | Overall ExperienceI love the storage room bathrooms always clean storage rooms it's self was always clean and cold
MARQUIS Y | Overall ExperienceBrittany was a big help very funny and had a great conversation. I’m glad I picked this location
Chenia B | First ImpressionsVery smooth transactions. Easy! And a very friendly staff!
TERRY B | First ImpressionsThey took good care of me. Never any attitude. Had a pleasant stay with you guys thank you.
Chemere B | Overall Experienceeverything was well excepted the way I plan to see it got to say never new there was storage space inside
NOEL R | First ImpressionsIt was the WORST EXPERIENCE IN MY LIFE AND I WOULD NEVER RECOMMEND UHAUL IN CHARLOTTE to anyone. They were rude unorganized and unprofessional. Sharon Rd and Albemarle Rd are the worst management I ever experienced in my life.
Kareesha R | Overall ExperienceManager and staff are very friendly and understanding ❤️
YAHNIQUE E | Overall ExperienceMy unit had roaches coming from the unit next unit which is why I moved out..
Antonio E | Overall ExperienceMore storage units are needed.
Tim G | First ImpressionsGreat service
Audry J | First ImpressionsEverything was above and beyond thank you very much! This became very convenient for me with what I had to do!
TONY S | First ImpressionsVery great customer service. Best U-Haul I’ve done business with.
Dennis R | Overall ExperienceI really like the alarm feature on the unit.
DEBORAH D | First ImpressionsStaff ALWAYS courteous.
Deborah D | Overall ExperienceTammi was very polite and helpful!!
Andrew C | First ImpressionsEverything was great
Sean L | Overall ExperienceVery nice persons who attended Thank you
Lucero V | Overall ExperienceThe staff was Amazing very helpful!
KANIESHA E | First ImpressionsVery nice, professional staff
Anecia S | First ImpressionsStaff awesome, very thoughtful friendly and no stress free process
Deborah D | First ImpressionsMy reservation was made but when I got there, there was no guarantee a unit would be available. This is a fault of UHaul and not this location from what I was told. Also, make it clear on the contract that blankets should be folded. Disappointed to see it on a sign that had been covered up by movers the whole time.
Christian H | First ImpressionsThank you all for letting me store my items there. I will be back if I need a place, but that will be no time soon. Have a blessed day.
ireathe c | Overall ExperienceTammi was THE BEST THE PAST 4YEARS WAS GREAT! I APPRECIATE THE FACT SHE HELPED KEEP IT CLEAN MY THINGS SAFE WHILE I WAS IN & OUT OF STATE AND THE STAFF WAS VERY WELL MANNERED 💪🏿 A1
CONJETHA G | Overall ExperienceLoved the facility. Clean well lit. Only complaint I had was the bathrooms never worked. It was convenient if they were working. Otherwise I had a excellent stay! Thanks uhaul team at Farm Pond Charlotte NC!
Crystal C | Overall ExperienceKeep up the great customer service
JOANNA B | First ImpressionsVery nice staff, super helpful. Very good location, I felt very safe coming and going.
linda k | Overall ExperienceIt was convenient and staff was friendly.
Cynthia B | Overall ExperienceI feel welcome, here. Thank you.
ERIN B | First ImpressionsThe staff was great very helpful but when y'all say a 5x5 storage unit you should specify that it is also only 4 ft tall and not a full size unit other than that everything was great
James r | Overall ExperienceThank you Tammy for all your help!
Jocelyn L | First ImpressionsThe clerk did not really explain where my storage unit was. I went out the side door like she said bit then I was wondering around .
Christina W | First ImpressionsI made a reservation, with no notice that the reservation I made may not be fulfilled. When I arrived at the location I received a smaller unit for more money per month. It feels as if I was baited and switched. I attempted to call the location to confirm they had that sized unit only to be routed to corporate who had no idea what they had other than what was online. With no way to call and confirm it is unfair to have customers reserve online and come into the store and be given units that are not what they reserved with no notice and for more money! I've only been told there's nothing anyone can do about it!
Celeste R | First ImpressionsThe management team was always helpful with solving any issues I may have had. I would use U-haul self storage again in the future.
CHARLIE A | Overall ExperienceExcellent service and staff
Ernest K | First ImpressionsThe staff was very helpful and pleasant to work with!!!!
Michael S | Overall ExperienceI canceled
Dena J | Online Move InStaff very helpful and supportive
CONJETHA G | First ImpressionsBecause there was no light in the storage unit
Miranda N | Overall ExperienceThe The manager and the person at the front desk Show the best customer service that I receive in a long time thank you
MONIQUE H | First ImpressionsI loved the energy and urgency to help me get my storage unit and packing supplies...Ted & his 2 lovely lady coworkers were awesome and made the process easy.
RHANEL E | First ImpressionsMiss Tammy was the best..
Tahira S | Overall ExperienceTammy helped my family and I have peace of mind while homeless. I cannot thank her and her staff enough. Clean and reliable.
DINAMARIE M | Overall ExperienceBoth team members in the office were extremely helpful as well as patience with assisting many customers at once. They were polite, respectful and demonstrated excellent service. I wished I was able to their names so I can recommend a raise or a bonus for their great effort as well as their experience dealing several guest in the short amount of time.
Frederick P | First ImpressionsThe owner of this Uhaul was a fantastic person! She helped set us up and this was probably the cleanest and nicest kept uhaul location I’ve ever been to. Good job!
CALEB C | First ImpressionsThey are very busy most of the time when I call they need more help because sometimes people can't come in they need to talk to someone on the phone but when you go inside they are very helpful and I appreciate that.
Kim J | First ImpressionsEven after I moved out before my bill was due they still charged me. I had to call so they would finally process my move out “request”. Even now after I thought the issue was resolved I now am reviving alter saying I still owe money which I don’t.
Kiara K | Overall ExperienceWant my money back
DAVELLE L | First ImpressionsStaff is very rude and unprofessional management included.
PERSEPHONEE H | Overall ExperiencePlace seems clean and all in order
john s | First ImpressionsThe unit smelled like mildew so I did clean it before moving my items in.
Waltriece M | Online Move InWe had an amazing experience. Tammy went far above and beyond her duties to assist me and my wife with our unit. She was very respectable and knew exactly what to do to assist us with a problem that we were having. She deserves a huge raise because she is just an amazing individual. She represents U-Haul well. Thanks Tammy for the experience.
Andrew H | Overall ExperienceThanks for being there, when I needed you all.
steven r | Overall ExperienceThank You for helping me get situated. Much Love and Many Blessings ❤️🙏
LINDA M | First ImpressionsThe staff besides Tammy at that Albermarle Road UHaul storage were verrryyy inprofessional. One lady yesterday when I was closing out everything was going back and forth with me. Very tacky and unneccessary and I told her that!
TIffany D | Overall ExperienceHow does your doors, your online website, and other uhaul branches all say uhaul on albemarle rd open at 7 am but all 4 of your employees clocked in at 8am not only did I wait at the door since before 7am but so did about 4 other customers
Cendy P | First ImpressionsI reserve a 10x15 storage online and when I got to the facility with my movers the front desk associate said they don't have that side available and tried to blame me for the mistake no one make changes nor requested any changes to the previous reservation. I will never use this company again because they cause me money and the customer service is terrible.
Gisselle C | Overall ExperienceBoth representatives were friendly however, I was provided incorrect information twice which prolonged my time.
Ebony W | First ImpressionsTammy is amazing. She makes you feel welcomed and quotes great prices. Her entire team is very-helpful and professional. Kudos Farm Pond in Charlotte NC.
DINAMARIE M | First ImpressionsStaff friendly. Setup took too long. No help at storage facility itself. I wish there was somebody there. It is confusing when you do it for the first time.
Bart S | First ImpressionsUnit was clean, facility was very well maintained and most importantly the staff was fabulous. Rental of this unit gave me great peace of mind during a stressful time in my life. A thousand thank yous.
Patricia M | Overall ExperienceThe staff was always very helpful and easy to work with.
Joyce M | Overall ExperienceGood service
Mike Z | First ImpressionsMy online storage reservation, was not on store reservation. So i didnt get the storage room i reserved
June D | First ImpressionsFraud was committed with my credit card
Jeree S | First ImpressionsI rented a 15 foot truck which was almost brand new was in great shape clean no problems got to my destinations and I was supposed to get a free 5 x 5 x 8 storage bin when I got there they didn’t have it U-Haul storage measures to ceiling height so you need to be careful about what size you need all other places just go width and length needless to say they didn’t have any other places so I had to go somewhere else and rent. But overall a good experience.
Jame B | First ImpressionsI rented a uhaui trailer from Los Angeles, CA to Charlotte, NC and had no problems with the trailer (which was pretty costly) and truly appreciated the free storage for 1 month.
Paul E | Overall ExperienceDistance to walk with items was very far and there are bricks and uneven flooring that make pushing items on the dolly or pushbcarts difficult because they fall off. Staff at this location is always very helpful. Lillian was amazing and so was Scott I believe he is the manager.
Cicely R | Overall ExperienceGreat customer service, very helpful.
RACYNDA G | First ImpressionsI was handed the map of the storage units and the lady told me, that I’d find it (my storage unit). Very unprofessional. I am already looking for another storage unit facility.
Cynthia B | First ImpressionsThe representative who assist me was very pleasant and professional.
Reginald A | First ImpressionsI moved out months before the move out date listed
Shaheed M | Overall ExperienceAnd I always get a hold of them and needed to call the general manager never could get a hold of him left messages after messages and never phone calls returned and no notification about my stuff being sold before it being sold thing I never called when I called several times and had everything documented
Nicole K | Overall ExperienceNever had a problem except trying to call.
Sharon M | Overall Experiencethe large door not opening after hours was a bit of an issue and delayed my move costing me more money. All staff were friendly and helpful, but overall the cost of the move and troubles could have been saved by hiring a moving company
Cicely R | First ImpressionsPods were located close to storage unit, staff was helpful in directing me to area. Met unloaders and within 2 hrs pods were unloaded and neatly in my unit. All were helpful and polite.
Gerry G | First ImpressionsI had a very positive experience
Joe D | Overall ExperienceMartin and the team always good friendly and experienced
James S | Overall ExperienceGreat
Rachon M | Overall ExperienceWe had 2 storage units at the same time but at different companies. One at Uhaul and one at a competitor. The other one was better lit, more convenient and not set up to screw us into paying another month. The unit at uhaul was bigger and a little easier to physically access so that was nice. Having to go to the store to cancel is ridiculous especially in the current environment of coronavirus. We will not rent again because of this.
Janalyn N | Overall ExperienceMy stuff was damaged from water due to a roof leak and I asked to use the dumpster and was denied so I had to load it all onto a trailer and pay at the dump to get rid of it.
Shawn D | Overall ExperienceMy first experience with your facility was horrible we are from out of town and need assistance dropping off the truck but because we where close to closing y’all wouldn’t even help and then told us we had another day on our truck just to rush us out the door just to find out that it wasn’t true. But the second day I came in for my storage unit the lady that assisted me was awesome but the white lady at the front desk needs retrained on her customer services skills.
LORRAINE P | First ImpressionsHAD RESERVATION FOR UNIT, COULD NOT BE FOUND. HAD TO ACCEPT $10.00 MORE A MONTH UNIT. WAS TOLD CALL U-HAUL, SHOULD HAVE BEEN ON COSTUMER REPRESENTATIVE TO CORRECT ISSUE.
Tara B | First ImpressionsTook excessively long to rent a Storage’s unit an checkin a truck. Rate charged at checkin was wrong, significantly higher than should have been
James D | First ImpressionsGreat staff, they all deserve a raise.
Alan B | Overall ExperienceThe owner is very nice but the inconsistent fees and mishaps was my worse experience ever with U-haul. Just not very pleased at all
Rahgie L | Overall ExperienceExpected for the storage facility to be a code entry instead of open to the public. Very worrisome.
Sarah J | First ImpressionsAwesome place. The manager is so great he was so knowledgeable and so smooth and professional. Awesome place for storage and moving. When I move again I will be back.
lavonda a | First ImpressionsThe staff went above and beyond to help me with my purchase and storage great job U-haul staff
Tyeaste M | First ImpressionsWas charged for mileage and gas I didn’t use
DESEAN J | First ImpressionsVery nice experience.
DEBRA R | Overall ExperienceI think the unit cost way to much, and the neighborhood was horrible, but besides that things were fine.
emmy w | Overall ExperienceEfficient and friendly
linda t | Overall ExperienceImpressed with everything and everyone. As I'm sure you know, moving can be quite stressful, using U-Haul added no stress. Staff was friendly and knowledgeable and equipment trouble free. Thank you!
Alan B | First ImpressionsGreat job TEAM!!!!!
britt n | Overall ExperienceThis facility exceeded all our requirements. Very pleased.
ronald s | Overall ExperienceI would recommend
kesa s | Overall ExperienceY’all were so rude
Nataya H | Overall ExperienceThe u box met our needs to move a small amount of household items after we sold our house. Would use them again.
ronald s | First ImpressionsGreat
Hope C | Overall ExperienceUnits could be larger.
Bertha S | First ImpressionsMy first issue was the customer service when I picked up the truck the attendant was dismissive and not helpful, during moving my boxes were mistreated and caused some of my things to break
Quinn M | First ImpressionsCurtis Martin and his staff run a very efficient facility. All aspects worked as advertised, and Mr. Martin and his staff made the task a pleasurable experience.
David Z | Overall ExperienceExcellent service
Barbara J | First ImpressionsVery helpful. Whole staff friendly. Makes your moving experience an ease!
Sephora B | First ImpressionsThis is the only UHaul facility I will ever use!
Charlene B | Overall ExperienceVery clean and facility and staff (Erin) was very helpful and friendly.
Regina M | First ImpressionsThe staff was very helpful and the storage was always clean .
Tiffany M | Overall ExperienceThe facility was clean and well maintained. The staff was excellent and took great care of us each and every visit. One of the best storage and truck rental locations we’ve used.
Cheryl B | Overall ExperienceWe were still unloading our rental truck into our storage cubicle at facility closing and lockup time. 2 uhaul staff gentlemen helped us pack the cubicle so we could finish before 7pm closing. BravoUH
David Z | First ImpressionsMr. Curtis Martin, GM, has been a pleasure to work with on several occasions, the service and personal follow up has made all the difference through some highly stressful moves. Thank you! Joe H
Joe H | Overall ExperienceCare about their clients.
mary r | First ImpressionsThe representative was very knowledgeable and he explained everything to me. He was polite and answered all my questions with a smile. Awesome job. I always have a great experience when I come here.
Ryan S | First ImpressionsClosed my storage cubicle, and rented a 5x8 closed trailer yesterday. Both transactions were like clockwork. Andrew Sutton was knowledgeable, friendly, and efficient. He even hooked-up the trailer 4me
David Z | Overall ExperienceI had to move unexpectedly and while packing list my swipe card but had my key. I was moving everything that day and over 6 hrs away. They wouldn’t let me in the building even with my I’d and key.
Kristopher C | Overall ExperienceIt was best moving experience ever! The people here all went above and beyond. We were new to the area and they made us feel welcome. I will highly recommended them and will definitely use them again!
Robert L | Overall ExperienceThe only uHaul I will ever use for storage in Charlotte!
Charlene B | First ImpressionsThe employees were awsom everyone was professional and helpful. The mgr bent over backwards to help us in our delima. We are having a hard time renting a place and it was a releif to not worry.
Robert L | First ImpressionsThey were professional, friendly and very helpful!
Evelyn Q | First ImpressionsCourteous staff clean facility and professional
varnell b | Overall ExperienceGreat experience
Lori J | ReservationWe had no issues and felt good about my personal items were in a safe storage room
Richard S | Overall ExperienceIt was super clean Lot of space Stuffs supper friendly ❤️ Than whot can I said 😶 I love it 😍
arith v | Overall ExperienceSpecial recognition and appreciation of representative "Isis" & manager "Curtis" for their assistance and patience over 2 months regarding 4 trucks and 2 storage unit rentals. True professionals!
debra S | Overall ExperienceStaff was very courteous and the unit itself was always kept at a perfect temperature inside.
sharlynn p | Overall ExperienceI am satisfied with the service
MELESS W | Overall ExperienceOs good
Joel F | Overall ExperienceThe worst ever!!!!!
valerie v | ReservationGreat people
Cassandra T | Overall ExperienceGreat experience, no complaints
Natasha h | ReservationI Received EXTREMELY Poor Customer Service From Isis ! She Is Very RUDE AND UNPROFESSIONAL !!!!!!!!!!!!!
MS M | Overall ExperienceThe owner is very nice & helpful. The only reason I said average is because I was charged even though I was supposed to have the first month free.
Ashley A | ReservationGreat location.... Curtis was awesome!!!!
Jane H | Overall ExperiencePleased! Thank you
lea f | Overall ExperienceGreat experience with staff, I have no complaint
Michele J | Overall ExperienceGreat Service!
Kim M | Overall Experience