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evelyn a | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage Of Hunters Creek
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reservation shows .99 per mile when reserved But is actually 1.19 per mile for weekend rates.
Bertlance FAgain the staff made the difference. One staff member from Trinidad and Tobago went above and beyond, very professionally, to the point and efficiently.
JAIRO EFrom the reservation to the returning of the truck, the whole experience went smooth. I made the reservation in person with Rick, and he also checked out the truck on moving day providing great customer service. The condition of the truck was good, and I had no problems with it. Returning the truck was very easy. I also have a storage unit on site and have been satisfied with those services as well. Overall, I will continue recommending the Team located at U-Haul South OBT/Hunters Creek to friends and family! Thank you!!!
WILFREDO FEquipment is not well maintained, leaked into the cargo and cab area causing water damage to several items and the breaks were terrible as they didn’t perform well in a severe storm, made a load squeaking/grinding noise and the truck took forever to stop.
CHARLEE MExcellent. Thanks
HAL VEveryone there was great and ready to help
ERIC JExcelente atencion
GUSTAVO PThe miles no was accurate the gas no was accurate and the apps to put the pictures no let me do it because was memory full and not let add more pictures. Miles show on the contract 84085 when in the truck was 84127.5. Gas was less 1/2 tank and contract say 9/16. Still charge me for this amount and no credit. Never use this location again.
MELVIN SEmployees need to mantain equipamiento before renting. I spent a halo house testing diferente dollys cause brake Lightning where bloque. Not satisfaced with Customer service.
CARLOS MI know I was over charge for the truck that I rent. Charge me for 3 days and it was rent for one day.BBB
GREGORIO STrailer had excessive vibration tires out of balance possibly. Truck had no vibration before or after I dropped off the trailer.
Christian LI know with Orlando being a destination spot for vacations and living that these locations recieve an influx of trucks and trailers butt he lady at the desk had me bring my trailer to a different location because they "had no space" it wasnt too much but it was a bit inconvenient with the plans i had
Mahogany BWhile the truck seated 3, the front was very small and it was very difficult to use a phone properly to use as navigation. Just a thought
TROY STodo el personal muy atento y agradable. Me sentí bien en todo momento. Muchas gracias ☺️
Moraivic A | Overall ExperienceEveryone were well versed, very knowledgeable, very friendly. What a surprised. We are very happy. Jerry Simmons
jerry s | Overall ExperienceThe personnel wouldn’t even help with loading a car on the trailer - no instructions or anything. Had to do it ALONE which took over an hour.
Lane AHave people working there that do not treat customers like slime
DOMINGO BAnother easy transaction from pick up to delivery.
MICHAEL MVery easy to drop your equipment. Convenient location and spacious location
SANTIAGO BThe location has two places to receive equipment, if the email sends you to the wrong one you still have to pay for extra miles you wasted by driving from one location to the other, not fun
JESUS NAll employees got me in and out in a timely manner and were very helpful and professional! Used multiple times for my moves and would highly recommend!
JUSTIN AKeeping nice and clean.
JEAN OExcellent service provided by staff will definitely recommend
KAY MEasy drop off. I was in and out.
JULIA HI don't see where my experience could be improved, quite frankly. Staff was friendly, equipment was ready, both pick up and drop off were done in a matter of minutes. I can't expect anything better than that. Thank you, Uhaul of Hunters Creek!
RICHARD SI had the absolute pleasure of working with Skarlett to find the perfect storage unit for my vending machines, and I couldn’t be happier! She was incredibly friendly, knowledgeable, and genuinely went out of her way to make the whole process smooth and stress-free. Skarlett asked all the right questions to make sure the unit would fit my specific needs and made great suggestions I hadn’t even thought of. Thanks to her, I now have a clean, secure, and perfectly sized space for my machines. If you need help with storage, ask for Skarlett—she’s a rockstar!
Juan P | First ImpressionsThe truck that was given to me had multple defects. It also stalled at one point when driving. The trucks should be properly serviced before renting.
ROSALIND HSkarlett R. was an amazing agent- she checked me in quickly and efficiently, and took care of my equipment return when I was done- She represents the type of agent that U-Haul should have everywhere- Kind, courteous, efficient, and hard working!
JOHN GIt was so overcrowded from people dropping off equipment that myself, and thankfully two other young men were there to help, had to pick up the tongue of other trailers to move them just so we could get our trucks on to the lot to disconnect our trailers for return. Very unorganized. Now, on the call to the location the next morning, the young lady was very helpful and advised the trailer had been successfully turned in and all was wel..
PHILLIP PVery good storage
jairo g | Overall ExperienceMy furniture was secured and undamaged. My truck order was easy to complete online and the owner of the facility answered all my questions.
Sandra C | Overall ExperienceTrailer was clean in the inside. On the outside it had a hit on the driver bumper and some lights at night didn’t work properly.
Johnathan PExcellent
Boris A | Overall ExperienceExcellent service and the equipment is in excellent condition
RICARDO PDonde estan los Almacenes; en la Estrada habia mucha cosa.tirada. Lo demas se via Limpopo y en orden.
vivian g | First ImpressionsJust keep doing what you’re doing
GLENN BGood people
JESUS RMy experience with this facility was great.
ANGEL C | Overall ExperienceFrom the entrance to the exit everything was very well attended, excellent service, thank you
JESUS MI love this Uhaul location and their staff and management go above and beyond to make sure I'm happy with the services they provide. Maria was so friendly and professional, I wish there was a Maria like her in all my business dealings, wherever I go. I'm really happy with everyone there. It's always a great experience whenever I talk with them and I get my questions answered in a respectful and extremely professional manner. Keep up the great work Hunters Creek!
Brandon G | Overall ExperienceThe staff has always been professional and courteous. The management is top notch. Hunter's Creek Uhaul always exceeds my expectations. Their facility is always very well maintained and access to my storage is always hassle free. Maria was so kind. It was such a pleasure to do business with her. I love this Uhaul location. I'm very happy with them.
Brandon G | First ImpressionsThe Staff are very polite
YANETH ABeing able to drop off trailer 24 hours a day
Barry LThe representative was very professional and helpful. She was very knowledgeable and offered different products to help my move earlier and less stressful.
MARLON G.
HECTOR MMy experience at the pickup location in Florida was not a good experience I was told that I could pick the truck up anytime in the morning only to arrive there and be told that their location does not open until 9:00. The young lady that spoke to me was very rude to me. Also when I picked the truck up it fuel line was on E . which meant that I had to stop get gas which forced me to get back home to meeting my movers late.
LESLIE JThe first person I spoke with (a woman) was direct and upfront. However, after noticing the gas level was lower than stated on the receipt, I spoke to a gentleman with a beard. He asked me random questions, seemingly disinterested. Also, I'm fairly certain I was charged for extra miles, which is ironic because when I picked up the truck, another customer was complaining about the same issue to representative. I probably won't use that location again. It didn't seem to be managed properly.
ALVARO CThey had great communication and we were able to figure everything out pretty quick.
Benjamin WGreat Staff and wonderful location.
dave m | Overall ExperienceMore then 1 elevators & restrooms in the storage facility
RENAY RThe U-Haul smelled like marijuana and there was barely a quarter of a tank when it was given to me U-Haul is terrible. I went to three different places two of them guaranteed me a truck and when I got there, there wasn’t any it took me three times to find one after driving an hour and a half to the other places
JEANNE PWith my experience I would change nothing. The staff was perfect fast friendly and knowledgeable five stars.
Michael KGot my vehicle early and as advertised. Great job
MATTHEW FService was excellent
violine f | First ImpressionsExcelente trabajo flexibilidad y rapidez en la atención
DANIEL BNothing everything was well and smooth greatly appreciated the service
ISAIAH RDid well on time great service
Tom ZTodo bien organizado
WUILIA NEl camión tiene los frenos largos, brinca o vibra cuando va a 40 millas.
CARLOS HLocation was easy to find and drop off. However, when I dropped the trailer off on Sunday, I still had people contacting me asking if I was dropping it off by Tuesday. Very disappointed in the drop off process and how long it took to get finalized. Then I got charged for a day late when it was finally finalized on Wednesday. I am getting refunded for the extra day but it was irritating having to follow up to get it done. Also, when I arrived to drop the trailer off, the customer rep unhooked my trailer and walked away without saying anything. I had to get out and track him down to see if they needed anything from me. He said I was good... I don't know what could be done differently in the future but the whole process was more irritating than it should have been.
TIMOTHY CAll my belongings were damaged and molded due to the AC was not on, and no fans were circulating. It was an inside unit for the purpose of keeping things like this from happening. I wasted $7800. Noone cared. They got rich off of me.
YOLANDA A | Overall ExperienceThe only reason why I said no I wouldn't recommend this to no one is because you do not let people make payments when they're behind you expect them to catch it all up at once. My other storage unit lets me make payments when I'm behind until I catch up.
Tammy A | Overall ExperienceThank you to all you always it’s a pleasure be with you all🙌🏻🫂🙌🏻🫂💖🌸🙏
Yaneth A | First ImpressionsSuper professional Micha education, very friendly, super fast. In conclusion, excellent customer service. I recommend the manager Chris. Don't let Skarlet and Jay get lost!! They are extremely excellent!! They should provide training to others in the different stores!! Thank you Skarlet and Jay, it has been an excellent experience!!
Boris A | First ImpressionsAlways friendly and ready to help with any concerns.
GUSTAVO S | Overall ExperienceThe elevator was broken twice and one time I had to haul my stuff down the stairway
ONTON K | Overall ExperienceI rented 2 units for almost 8 years. Had access to my units whenever needed. Was very happy to finally get my belongings into a home. Took 4 hours to remove everything. My only complaint would be with the restroom. There was no toilet paper nor paper towels and there were roaches. Thankfully my storage units were clean and free of bugs. Also, good luck trying to get answers through email because this facility does not answer emails at all. I’ve sent many throughout the 8 years I was a customer and not one email received a reply, never.
MELISSA R | Overall ExperienceI'm sorry to say this was such a horrible experience. The locking mechanism was bent on the door making it nearly impossible for me to slide it in and out on my own to even lock or unlock the unit. The first time I had to call for an associate to help me, each subsequent time I had to bring somebody with me who had the hand strength to budge this mechanism. One day I went to pull one specific item out and leave the rest of my items in storage. My unit was on the 3rd floor and while the elevator worked going up, it did not work going down. It was stuck open on the 2nd floor. We called for assistance but was told if nobody was stuck in the elevator they would not be able to assist us, and it would not be fixed till the morning. I am disabled and can't take stairs. There is only one set of elevators in this facility! It was a good thing I brought people with me because if I was by myself, I would have never made it down the stairs on my own. This is an extraordinarily dangerous situation. If you have any issues with walking or taking stairs, you should avoid this location because if you get stuck on the 2nd or 3rd floor, you will have no way to get back down. My friends emptied my unit for me that night and we took all of the stuff to a different company the next morning... A company with 24-hour access and several working elevators. I did not feel the overnight staff cared about its customers. The bathroom stinks, is not air conditioned, and did not have toilet paper.
Jessica R | Overall ExperienceExcellent,gracias
JOEL M | Overall ExperienceAll of our transport and storage needs were met well above our expectations. Staff was friendly, knowledgeable and helpful. The facility is kept clean and well maintained. I will continue to recommend this U-Haul location/facility to my family and friends. Thank you
Roberto M | Overall ExperienceReservation was easy and check out was easy. Staff was friendly and helpful.
KATHY B | Overall ExperienceThe price listed on the flyer, on the behind the counter boards and online does not match what was charged. This was the most disappointing part.
Johnny M | First ImpressionsExcelente muy complacida
Yahaira J | Overall ExperienceExcelente atención del personal que trabaja en las instalaciones
yonathan l | First ImpressionsThe staff was great! They helped me when I inquired to make sure I didn’t have to pay for another months rent, but giving me all the information I needed to make sure I got out the day before the billing cycle is over. I think that was a nice touch. I had an excellent experience with the entire storage rental.
John d | Overall ExperienceStunning experience. Awesome. Thank you
ahmad m | Overall ExperienceKeep up the good work
evelyn a | First ImpressionsThere were rate increases all the time
Folashade D | Overall ExperienceI was in that facility for a little over 3 years and I cannot complain when I need another storage I'll be coming right back to them they're very helpful polite clean thank you
MIRIAM D | Overall ExperienceThank you very much God Bless you.
DEISY F | Overall ExperienceThe kid who helped me has the worst face, he was short and dry and was rude, he looks like he doesn’t enjoy his job, meanwhile other employees were cursing and talking very nasty next to us, shouting very obscene things I was in shock on how unprofessional they were speaking in Spanish cause I understood everything they were saying and that’s not how employees should talk in front of customers they had no respect at all for me and my father
Norma L | First ImpressionsI will be sure to rent with uhaul in the future if I needed to store my belongings
MARITZA S | Overall ExperienceStaff helps you with everything you need
Victor G | First ImpressionsGood
ORESTES C | Overall ExperienceThe staff was friendly and easy going. The location needs a little TLC. The owner needs to put some attention into the location.
Andreina R | Overall ExperienceThey should. Give out cards to access. The. Units to come into the. Building
SHAWN N | First ImpressionsIt says 24/7 all over the place, but they do not allow your access to your stuff after 10 PM. You can return your truck at any time. This fact, though not necessarily their fault, frequently results in people returning trucks late in the evening which can literally make the driveway impossible to exit or enter. When my wife and daughter called the 24/7 helpline, no one picked up. On the nice side, place is clean and well lit. Large elevator can take several carts at once to your level if it is not on the ground floor. Staff has always been cheerful and helpful, even one they’re being slammed with returning trucks . Prices are the same as they are at most U-Haul‘s, making them a better deal than most other you-drive it companies, especially if you just need an in town move. I do not have experience with their one-way pricing thus I cannot speak to it Bottom line: if you want reasonable priced moving trucks, and you don’t see the likelihood that you’re going to need to get into your storage unit after 10, hard to beat. Added bonus: they sell propane by the pound rather than by the cylinder exchange. So if you are facing Thanksgiving dinner and think you might have half a tank or so, they will top you off rather than charge you for an entirely new cylinder, while you have to give up your old one and whatever is left in it. Darn convenient.
Scot B | First ImpressionsBest staff ever.
Angelica O | First ImpressionsI was pleased and satisfied to get the service and the extension for the cargo van rental and the storage unit. The attendant was in a bit of a rush though when my storage unit was assigned because It was close to closing hours 7pm which was not very convenient for me. Other Uhaul places have layer hrs....I couldn't do the process online of getting my assigned unit because the app did not work..
Juana S | First ImpressionsThe location Staff is EXCELLENT!! No problem with those people. NOW on the other hand, Calling the Uhaul call center customer care center, to close out the account, was HORRIBLE !!! I ended up driving back to Orlando to close the account with location staff members. Your Call Center Reps need Serious improvement.
EDMUNDO M | Overall ExperienceUsually rent trucks, 1st time renting storage. Sad to see Rat trap in container. Hope my items will not be subjected to Vermin.
EDMUNDO M | First ImpressionsStaff was helpful and friendly! 24 access to unit was convenient! Would use again!
Douglas H | Overall ExperienceThe staff here is great! They are knowledgeable, experienced, helpful, and customer centered.
Ariel M | Overall ExperienceSeamless experience!
Camelyn F | Overall ExperienceGood communication with staff when I had issues. Resolved easily. Great experience.
John R | Overall ExperienceVery friendly staff
FARID C | Overall ExperienceExcellent service
MANUEL E | First ImpressionsWhen moving items into the storage units, having to punch in a key code every single time, was a little inconvenient. Perhaps offer card keys or something to allow easier access.
Jasmine P | Overall ExperienceI enjoyed my U-Haul experience and was sad to need to close my unit but the next price increase going into effect next month was more than I could justify. Thank you for the years of great and safe service.
DEBORAH F | Overall ExperienceThe team's work is wonderful, they are respectful, kind and provide good service, even though my English is not the most fluent, they kindly understood me. Thanks guys, keep up the good attitude! ⭐️⭐️⭐️⭐️⭐️
ANGELA G | Overall ExperienceDid not have reservation equipment available. Poor communication for drop off. Nightmare after hours customers service.
FRANK S | Overall ExperienceAmazing staff especially Marquis.
LUIS C | Overall ExperienceThey are super accommodating.
dominique h | First ImpressionsThe manager explained everything in detail, was very pleasant and a very good customer approach
LESLIE B | Overall ExperienceEveryone did a great job! Thank you
Gary S | First ImpressionsThe staff did a great job! Thank you
GARY S | Overall ExperienceI had no issues with this location. It was neat and well maintained. I had a climate controlled unit but to me it was always hot in there. Other than that it was a good location.
Kandra S | Overall ExperienceToo small for the monthly price
Whetny A | Online Move InThoroughly professional and helpful service.
Marc L | First ImpressionsThe entire experience was pleasant, the staff at this local very helpful and courteous. Cudos to all.
Alejandro S | Overall ExperienceThose sirens going off almost every time I visited my storage unit were absolutely ridiculous And sometimes that alarm would ring more then once That alarm was so loud, it could easily give a person with a heart condition a heart attack That’s my only complaint
VICTOR R | Overall ExperienceI appreciate U-Haul very much, Thank You. Your manager Caylee Crews is very helpful and very professional. Thank You again.
Lisa B | Overall ExperienceI found the service at this facility friendly, helpful and consistently secure. The Manager was so helpful on every occasion I had encounters with him.
Hendrik V | Overall ExperienceI originally rented a unit and found out it had no lights in the unit after paying & signing for it. Yet you kept increasing prices as if It was a regular unit with lights. In addition over the recent time I visited unit, it was very hot without temperature control and I paid for temperature control. Plus there was no flat carts available & I had to manually carry things by hand from room to elevator, then to truck.
coleen s | Overall ExperienceAll went well
Richard R | Overall ExperienceThe staff was very friendly and helpful.
Charlotte R | First ImpressionsThank you, for your excellent service!!
Julia T | Overall ExperienceGreat storage unit
BARRY D | Overall ExperienceGood work thank you!
Carlos A | Overall ExperienceThey were more than willing to work with me when needed! Very pleased with this facility!
Britani C | Overall ExperienceChris was fantastic in assisting my initial renting of the storage unit. Katy has also been great with all my moving needs. Very thorough and polite.
PHILIP B | Overall ExperienceI had reserved a unit and while I was checking in for that unit they sold it to someone else. So then they were out of the unit I wanted. I had a truck with all of my stuff so I couldn't go somewhere else. I was forced to upgrade to a larger unit and pay much more. Very disappointing especially when I reserved in advance and the person that got my unit did not
Holly M | First ImpressionsOverall there a pretty good crew. Can't ask for better service after my small lock encounter. Just a small mix up in locker numbers but as I said already there a good crew. Can't get any better than these girls and guys very nice and friendly. Such a pleasant group of people to talk to all the time . They understand when your in need of there service they really try to help you out . They certainly have my support and thumbs up. Oh and if they don't have what you need they'll find it somewhere else . That's good service by far.
David W | First ImpressionsI’ve had my storage unit for about 3 years. Elevator was always having issues. I’ve seen changes in staff and the current staff is not friendly at all other then the women who are grounds keepers. They make security changes and do not let the renters know, like the door access code. You can never find carts put back in place so you have to go searching the building for it. My rent had gone up multiple times in the past three years but the service provided didn’t go up with it. Will not recommend this location.
Nakita S | Overall ExperienceEveryone has been great.
Brandon G | First ImpressionsPeople tended to block the hallways too often
HEATHER A | Overall ExperienceCool people very nice especially the office girls are very professional and courteous.
David W | First ImpressionsThe employees at the the storage in hunters creek were great and very helpful. The problem that I ran into was in Tampa where I picked up the truck, I was first supposed to pick the truck up at your causeway store they called me the day before to tell me they didn’t have a truck for me but that they did have one at the gibsonton store about 10 miles away which wasn’t a problem, the problem was I had also requested two dollies and furniture wraps and was told over the phone that they would have those items for me at the gibsonton store which they didn’t and I know it wasn’t his fault cause I know his store is more like a partner store. So I had to load the truck the old fashioned way which took longer than if I had the two dollies.
Frank P | First ImpressionsAlthough signage cost varied, which was eye brow raising. I do like the flow that U-haul has to offer when storing my belongings. The on site building is clean and tidy. Security procedures are great.
Patrick B | First ImpressionsThe space I rented was enough. I feel safe with the cams and codes to get access to the facility.
jose a | First ImpressionsI have no complaints the storage was clean and I felt that my items were safe. If I have the need again I certainly use this facility again. Thanks I give it a 5 star ⭐️ very happy customer.
gloria s | Overall ExperienceWent well
Mboya B | First ImpressionsI didn’t live in the area of my storage unit and honestly was not having the best time financially while I had the two storage units and even though I’m sure uhaul typically goes out of their way to contact you when your bill is due I feel very grateful for the help of the staff as well as the manager with regards to working with me to pay for my unit during the year I had service wo the yall. Most would just let it get sold and be done with it. I even called the manager to make a payment and he was very kind.
KENNA C | Overall ExperienceOnly concern and why I closed my storage space. Price increases became not affordable for my budget. I went for larger unit to smallest unit. Per price increase . When price increase became more than my original storage for larger unit. I had to close account.
Gizelle M | Overall ExperienceThe customer service employee in the office was very nice. She assisted me in every way. She was very detailed and helpful. Thank you for your time and customer service. The place is very clean even all throughout the halls on my way to my unit. My personal unit was clean. Great place to use anytime.
David G | First ImpressionsDue to management error, we ended up getting a smaller unit than what I originally had put on hold. So we ended up paying for 2 units cause of course our things did not fit. The A/C was out several times which made switching units around very difficult. Over all it was like any other U-haul facility.
Shawn R | Overall ExperienceThe service provided was excellent and very helpful.
ANTONIO P | Overall ExperienceGreat Team.. Very Professional & Friendly! I'll Be Back Next Time I Need Storage. Tnxs..
Edward C | Overall ExperienceOur entire family has used their storage and equipment more than once. It's our go-to Uhaul, because of everything mentioned above. The employees and the service they provide are the best.
suzanne h | Overall ExperienceYou have a wonderful staff very friendly and helpful and professional and we would recommend them to others and use them again in the future! Thank you to all and God Bless you all !
theresa s | Overall ExperienceJohnathan was extremely nice and helpful to us as well as the other staff
JANET G | Overall ExperienceI also needed to change to a larger one and the representative was ver helpful. The space was in excellent condition I was able to store my furniture. I recommend this place to anyone who needs storage strongly. Thanks
gloria s | First ImpressionsI lost my storage unit because I just lost my job and I am disabled so sadly I lost everything.
Leticia V | Overall ExperienceThey were very nice and made sure I got what I was looking for and also worked with me on emptying the truck
FRANCINE R | First ImpressionsBuen servicio trato amable y buscan la forma de hacer que el cliente entienda las normas y requisitos de la empresa no importa el idioma.
ANGEL C | First ImpressionsPerson that helped me get checked in was great. I unfortunately forgot her name but she did a great job making sure I had all I needed as well as making sure the process was explained to me correctly.
David M | First ImpressionsSúper agradecida con todo el equipo con el manager y la Manager muy colaboradora y servicial Doña Marquiz excelente persona todos en general son un buen equipo
chriskelly m | Overall ExperienceGreat Storage facility, I'll be back. Thx
LINDA P | Overall ExperienceWhen I first move in to the storage in june Gary told me that the month of June was FREE, he move me out and re charge my debit card, I dispute the issue over a month and it wasn't fixed. I knew that I was moving out soon I give up because I relise that Gary wasn't going to keep his promises. I will not recommend this facility to anyone at all, all the staff there need more training. I had another unit on Narcrossee where the staff there were more friendly and more knowledgeable., they made my move so easy on Thursday, where they make sure the truck was available the next day for me. Even though when i walk in that Wednesday afternoon, the staff did understand my frustration with they knowledge, i walk out with the biggest smile on my face. Uhaul needs staff like them . The Narcrossee staff are more friendly there. If I had to do another rental again from Uhaul, I would go over that facility instead.
WESNA D | Overall ExperienceMuy bien organizado
JUAN F | Overall ExperiencePor mal servicios y cerrado lo de peor
marielys m | Overall ExperienceThe facility was always CLEAN when I was there and the staff was always friendly and helpful! I definitely would recommend this business!!!!
Teresa C | Overall ExperienceThe service, cleanliness and ease of use was appreciated. After planning to only use the unit for one month I have decided to maintain my unit for the duration of my new lease.
Shaton R | First ImpressionsI maintained a storage unit at this facility for many years. It was Always clean, dry, well lit and I never had any indication of any form of infestation. If I ever need it I would certainly use this storage facility in.
ANDREW M | Overall ExperienceVery nicely people. Thanks for the attention. God bless you all. 👽
Leidy J | Overall ExperienceKeep up the Good Work
Earlene S | First ImpressionsI think the associates were friendly and helpful. The miscommunication as to where my box was and where it was supposed to be was very frustrating. I spent four days trying to get this all settled before I could get my box delivered to where it was supposed to be.
laura s | First ImpressionsTodos los empleados muy formales y atentos, y en especial la supervisora de la mañana, la colombiana es súper. Gracias y si volvería ahí igualmente rentando los carros .
Maria C | Overall ExperienceMy apartment building was struck by lighting and caused a fire. I wish uhaul understood my situation and did not charge me over $200 to store what we could save for just one week. Empathy goes a long way. Or even maybe offer a discount.
mari t | Overall ExperienceHelp me with my storage problem
Michael N | Overall ExperienceTodo perfecto pero tuve problema con el acceso 24 hs a las 1 de la mañana y vino la policía pensando que estaba haciendo cosas mala eso no me gusto mucho podrían avéneme llevado preso y eso no es justo fue un error de ustedes y nunca me llamaron para pedirme disculpa y eso quedó todo informado en la oficina y también en el sistema de seguridad de ustedes
Cesar a | Overall ExperienceThe whole staff was awesome
Brian F | First ImpressionsLoading entrance was blocked by trash or move out items that people looking thru to take whatever they didn’t take just left where ever and not put back neatly therefore blocking loading entrance.
miguel m | First ImpressionsBest staff ever
Juscelino M | Overall ExperienceHice un reserva del almacén con varías semana de anticipación y cuando llegue al almacén después de 18 horas manejando, me dijeron que no tenía mi almacén disponible. Por otra lado no recibí ninguna ayuda adecuada por parte de ellos.
Fabricio P | First ImpressionsVery clean facility and the person that took our information was very friendly and efficient!
marilyn n | First ImpressionsThe manager Chris was very helpful. He was was quick to help with with any questions/issues I had.
Robby C | Overall ExperienceHorrible please horrible staff Will never use this place again
allyssa m | Overall ExperienceAll of the staff have a great attitude and were very helpful and the facility is super clean.
Louis S | First ImpressionsThe manager Chris was very professional and he has a well trained staff. Very helpful
Glen G | Overall ExperienceThe staff told me a reservation doesn’t mean you actually have a reserved unit. I drove from Miami to this location only to not have a unit available but worst of all they said I did have a unit unpacked my stuff and the unit they said was available wasn’t available. I went to pubic storage they had a unit Available and was east and simple also after hours with their reservations process you actually get a reserved unit.
Anthony D | First ImpressionsNa
mansour a | First ImpressionsWill like longer hours on the weekends in case I need to access any of my stuff.
Dagmaris F | First ImpressionsWhen I made the initial reservation they told me to call a day before to schedule pick up time and location. Location was far. Then I had to call for the drop off site they never gave me a storage, I had to call to call again to schedule a storage. I mentioned I had a 20 foot truck they gave me a 10x10 my truck was packed from front to back, my things did not fit in the storage. I had to look for another storage elsewhere and pay $215 because of Uhaul worker’s not having knowledge about size of the unit. It’s obvious that a 20 ft full truck was not going to fit in a 10 x10 so I had to pay money I was not counting on spending. I called to mentioned I need one more day with the truck they told me it would be $40, ok . The next day they called me rushing that I had to return the truck or I would be penalized and charged $50 more besides the $40. We returned the car trailer the same day 3/29/22 to the Uhaul and I was charged for it like if I turned it in on the 3/31/22. So again I was charged 85$ extra. I am so disappointed with uhaul.
Ana G | First Impressionsexcellent services. thanks
ruben i | Overall ExperienceStaff was extremely helpful. Showed me how to use access code & the carts that are available to us to load my items on.
sheryc i | First ImpressionsHaving been minimized by Secret Society and what belongings I had left NOT DESTROYED, this storage center gave me great piece of mind until I could secure an apartment once I sold my minimized and destroyed home. I give it an A+++... Thank you again
Michele M | Overall ExperienceThe team at UHaul Moving and Storage at Hunters Creek were very accommodating and helpful. I would absolutely recommend utilizing their location for all of your moving and storage needs.
Sam J | Overall ExperienceLa persona que me atendió fue muy amable conmigo me gustó el servicio.
Idegory R | First ImpressionsThe hours are not at all convenient. I work afternoons and sometimes I need to go after work. The facility has an alarm system that activates at 10pm. I’ve had to clear out items with the alarm blasting, After hours parking is horrible. There are trucks blocking both the entrance and exit. There is a male staff member who thinks he’s in charge of everything. He told me to love my car since there was a uhaul truck coming in. I ignored him and proceeded to unload my car
Julius R | Overall ExperienceDo not go here they will rip you off. The lady at the desk lies constantly to everyone she calls. Very unprofessional!!!! Never use UHaul again because of this experience.
Tammy W | Overall ExperienceOvercharging.We agreed on the phone fir a final price of $ 65 we ended up paying $100.68 .We kept the room fir 5 days but we were charged insurance for the second month that was rent free but we did not need it.
Konstantinos P | Overall ExperienceThe restroom was yery clean as well as the Storage room. Very Happy over all...
ROBERT H | Overall ExperienceI was charged when moving out a month not
Geiselle A | Overall ExperienceVery professional great staff.
Glen G | First ImpressionsLyianina Miranda needs to be re-trained. Terrible customer service skills.
Shelby W | Overall ExperienceHasta los momento fine
ESTEBAN G | First ImpressionsLyliana Miranda needs to be retrained. Her customer service is terrible! Christopher fisher thank you for your help and listening to my issue and resolving it.
Shelby W | First ImpressionsI will never use uhaul ever again. I’ve used this company for over 15 years and I was treated so badly this time around that it makes me sick how y’all let this go on.
NICOLE C | Overall Experience1. First month free seems to be inaccurate 2. Hours of access differ at facility vs online advertised facility hours. 3. Additional fee for access during hours advertised 4. Instructions to find lock was unclear 5. Lock was not where I was told after asking 6. Description of unit size capacity (1200 sq ft) vs actual 5x10x8 capacity
Star B | Online Move InEvery time we needed help for example when our ex daughter inlaws boyfriend stole things from our unit we asked for you to watch the camera and you never did.
Rachel S | Overall ExperienceThe manager and all the workers were very nice and extremely helpful best U-Haul service I’ve ever had Would recommend it to anyone
ronald g | First ImpressionsIt would have been excellent except for having to walk about a half mile down the hall to my storage locker. LOL Employees are all very helpful and nice!
JOEY F | Overall ExperienceGracias
celso g | Overall ExperienceNefasto el tema con ellos
Julian R | Overall ExperienceEl horario no es muy conveniente, pq hubo un día q a las 7:30 pm se mantenía la alarma sonando no sé pq cuando dicen 24/7 y fue muy molestoso e inconveniente! Por esta razón no doy las 5 ⭐️, pero por lo demás no tengo quejas.
Mayra A | Overall ExperienceAll good
james M | Overall ExperiencePersonal muy amable y muy atento y muy buena localidad!
Mayra A | First ImpressionsI had 2 major incidents one with storage and the other with returning a truck and the manager of that facility was so understand and helpful and really took care of the problem I would def go back to his store the next time I need a truck or storage
Andres T | Overall ExperienceMauricio and Orlando were awesome and so very helpful in all information i needed relating to on site storage, unhooking the car dolly from my car and closing out my arrival/return on truck. i was very pleased with their diligence and customer service skills. They were both great!!
GERMANIA G | First ImpressionsI was very impressed as I was hesitant to place my things in storage after hearing some horror stories. The Staff was always friendly and helpful and the facilities were always immaculately clean.
Milagros Q | Overall ExperienceI called and called, only to wait for someone to answer, waited for over an hour. Your customer service is unacceptable.
Margaret B | Overall ExperienceThis location was awesome. They are fast and efficient and the storage areas are nice and spacious. They provide multiple carts that are very helpful in moving your items into storage. They are also very efficient at getting you your truck and also when you return your truck it’s very quick and easy.
Victor G | Overall ExperienceThis was my first experience using a storage facility. The staff was so amazing they were super sweet and helpful. The unit was very clean and convenient. It definitely did the job.
JACQUELINE Q | Overall ExperienceThe facility is clean and the hours of access are great. Most of the time there are no carts immediately available for transport and the unit, although spacious, cannot store some of my items because the hallways leading to it have corners that are too tight.
Evan B | First ImpressionsI was in between moving from an apartment and house and the storage unit was a life saver! I took advantage of the climate control unit. Kept my belongings safe and protected them from damage. Loading and unloading was made easy with the flatbeds offered. Would recommend.
David V | Overall ExperienceThanks for your help
Angel E | Overall ExperienceThe Elevator was out of service most of the time. This caused the inconvenience of not being able to move in or move out furniture.
Madeline R | Overall ExperienceOverall good experience. Challenges: The facility doesn't answer the phone, it always rolls to a corporate reservations center so if a person needs to actually speak to someone on site, no change. The elevator (the only one in the building of 3 floors) was broken for over 3 weeks. I'd have to drive over since the phone wasn't answered (see above) to check to see if I could access my belongings. When I did leave messages with the central reservations team to have a call back from the facility only once did Jorge, the manager do so. The other messages were not returned. Ultimately, I decided to move to a competitor who had easier access (2 elevators) and who would answer the phone on property during business hours. They also offered slightly lower rates.
keith s | Overall ExperienceTerrible service. The young woman working on 3/7/2021 is rude and absurd. Same as the little short guy with beard, no respect l.
Zhenghao Z | Overall ExperienceOnly one small disappointment the storage manger told me that because I was unloading the truck that I rented I would not be billed for another day the truck was due back and I was back on time however I had to unload it which took all day the storage manager told me I would not be billed for an extra day and I was billed
Benji G | First ImpressionsI come from a Worldwide company were Customer Service is our number 1 priority and Jorge Mercado exceeds excellent customer service. We appreciate his help and great attitude towards the customer.
Madeline R | First ImpressionsPerfect 👌
WILFREDO O | First ImpressionsMr.Perez(young man) was excellent, listened to my needs and what I could afford, it was a very good experience
Blanca S | First ImpressionsEveryone very helpful and friendly!
Ruth L | Overall ExperienceThis uhaul location is one of the best I will go back there to rent a vehicle and storage space if needed. Place is easy To find and clean , The staffs there And the owner were friendly, communicative, respectful, nice, and have a happy/smiling face even under the Mask.😍😘as far as star rated, I give them 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
SANDRA L | Overall ExperienceI did not have any need for or interaction wi5 staff.
Jennifer W | Overall ExperienceThe facility is very well run, they are helpful and it is very clean. We had a UHaul container shipped there last year. Then we rented a truck, rented a storage unit and rented another container to move again. Jorge, the manager, took good care of us and the owner even helped. She keeps the facility spotless. They were great to work with and I would use them again if in Orlando and highly recommend them to everyone.
Nancy B | Overall ExperiencePersonal friendly and professional
Luis C | First ImpressionsI would definitely recommend this UHaul storage facility- to all my friends and family members 👍. Great job - they were professional, courteous and knowledgeable 👍👍👍👍
MYRNA U | Overall ExperienceReally Good.
Carlos A | Overall ExperienceJorge Mercado who is the General Manager of this location was extremely professional and helpful.
Hameed J | Overall ExperienceThe staff was knowledgeable and courteous, I would recommend U-haul to friends and family for future business.
KARLIEF T | Overall ExperienceSeveral of the customers were complaining about a heavy odor at the elevator and there was a lot of trash by the restroom. Not bad customer service.
MAX S | First ImpressionsExcellent
dinorah l | Overall ExperienceMy only negative comment is that there is no feedback given that a credit card transaction failed until after the $15 fee is assessed. Many businesses inform their customers when a transaction fails, before asking fees. In the current climate of credit card theft, many of us have our cards compromised and then cancelled. It’s very difficult to recall all the locations using that cancelled card.
Thomas H | Overall ExperienceExcellent staff and facility.
Hameed J | First ImpressionsEverything about this place is amazing. The staff was great and nice and the facility is extremely clean. If you need a place to store your property, come here.
MARCUS M | Overall ExperienceIt was Great very clean helpful staff!
Justin H | Overall ExperienceOnly they said that the first month is free and they aplay the fees in my credit card. Explain why?
ROSA H | Overall ExperienceGreat Job to everyone 👍🏾👍🏾
Henry W | Overall ExperienceSuper friendly employees
elaine b | First ImpressionsThe office staff is HORRIBLE. The manager is noncommunicative and just an terrible person. The staff they have there lies, cheats and tries to rip people off. I literally went .5 miles down the road and saved $40 per month!!!!! when I came back to empty my unit not even 30 mins later they had a guy going to "dispose of the contents of my unit" AWFUL and I will spend every second i have free to ensure no one local uses your terrible location and service ever again.
Christopher H | Overall ExperienceAbsolutely no complaints
PHIL B | Overall ExperienceI was impressed with the cleanliness of the facility. The staff was very helpful. Will use again.
steve c | Overall ExperienceManagement was AWESOME!!!! They took very good care of my storage needs.
Debra M | First ImpressionsOk
Christopher T | Overall ExperienceThe best U-Haul
Roberto D | Overall ExperienceThe manager and the staff were always professional informative and very helpful! I would recommend this facility to anyone who needs to rent a storage unit or a truck! I would like to thank them all!
Juanita F | Overall ExperienceThe staff is always professional and friendly. The facility is clean and secure. The location is very convenient. We have used this facility on multiple occasions and will continue to do so.
ROBERT B | Overall ExperienceNot comment.
Marisol P | Overall ExperienceExcellent
Alfredo G | Overall ExperienceThe best u-haul storage facility i ever uses
Francisco O | Overall ExperienceHonestly with the Uhaul experience in Atlanta I hated UHaul and vowed to never again. After my Flordia experience at that location. I could never use another company but UHaul! Simply amazing.
Cass W | Overall ExperienceGreat staff very helpful and kind
Tyrone D | Overall ExperienceExcellent service
Francisco O | First Impressionsshould put more loading cart. When I came yesterday, there's no one left and I had to ask the staff to borrow a tiny dolly. should put fan in elevator to ventilate more
Phuong P | Overall ExperienceGeorge was awesome and took care of me!!
Georgio L | Overall ExperienceThe place is kept clean and the employees are very friendly and helpful. The only thing that I would recommend is that the air conditioning be adjusted at a lower temperature.
Leticia R | Overall ExperienceThank you very much to the Lady at the front counter. She went beyond and above duty. At a time like this during a move, every bit of humanity is precious. And should I say they were more than fair.
flavio a | Overall Experience.
LATOYA B | Overall ExperienceBest, so far.
Miriam D | Overall ExperienceEveryone was extremely professional and friendly. William was especially helpful. Thank you all very much.
Nicole W | First ImpressionsGood job
Elaine J | First ImpressionsGreat
Alicia C | First ImpressionsGreat place to keep my valued, personal belongings here. Didn't have any issues while I used their storage.
Eric S | Overall ExperiencePersonnel were very professional and attentive to my every need
Jose N | First ImpressionsGreat customer services and facilities
CARLOS O | Overall ExperienceJorge and his staff were very professional, helpful, and pleasant to work with. They went out of their way to accommodate me.💓😀
Beth T | Overall ExperienceJorge and Marquese are always helpful! Also, the guys outside are friendly and quick to answer any questions.
NIKITA S | Overall ExperienceN/A
Miriam D | First ImpressionsExcellent storage area. Staff very friendly and helpful.
Robin B | Overall ExperienceThis facility has a great team, is well run and is very clean!!
Janice C | Overall ExperienceWhen I moved in there was someone who already put their things in my storage unit. I had to wait almost an hour for a staff member to issue me a new unit. Did not get promotion for that week either.
Meglana O | Overall ExperienceWould use again.
William B | Overall ExperienceThe kids (under 25) are obviously there to pass time. The weekend is the busiest time in the moving business and they seem to have no sense of urgency and lines of customers mean nothing at all.
Michael E | Overall ExperienceGreat service, great deal, great location.
swap s | First ImpressionsConvenient location.
Eric B | Overall ExperienceEvery one was kind and very friendly and waited on each customer with great care..
Anita J | First ImpressionsThe staff is always friendly and helpful and they are very professional. Place is secure even after dark. Thanks so much for everything
jeanne b | Overall ExperienceExcellent service
ALBERTO L | First ImpressionsThe manager George was very polite and was able to answer all my questions
CELINA P | Overall ExperienceThe only problem with the stay you could not have access of the big doors after dark. Also I have been out of the unit and they are wanting to charge me
Sheila C | Overall ExperienceSimply excellent ( David, Nathalie and cleaning girls )
Pedro M | Overall ExperienceBest Uhaul location I have ever used.
Darby W | Overall ExperienceExcellent treatment and service is all I can say.
MARIA F | First ImpressionsThis is my firts experiance getting a storage, but the customer service at moment we need to rent was in a verry professional manner. Thank you fir the good job. Wigberto Figueroa
Wigberto F | First ImpressionsThis was by far my best experience I have had at any UHaul facility. The staff were great and the facility was clean and well lit.
Darby W | Overall ExperienceAs a retired veteran the staff there were more than helpful and glad there was so much help since I am 99% disabled hurt in Mosul Iraq all war related injuries and I will keep coming back.
justin t | Overall ExperienceWe had a stressful move, but returning the truck and setting up the storage unit was easy. Thank you!
Gina B | First ImpressionsAll the answers above are good but the end result has been very bad. I needed to expense all my moving expenses related to everything I am using with Uhall but it seems that your organization is not.
MIKE C | Overall ExperienceExcellent service
JOSHUA M | ReservationWas a very good experience thank you
Linda C | Overall ExperienceThe staff and general manager were attentive and provided excellent customer service.
Juan R | Overall ExperienceVery friendly folks and a very clean facility.
Philip G | ReservationGreat place, great staff.
Kai T | Overall ExperienceI would have given a four or five star if the staff was more friendly. They did their job which was good. But very long faces no smiles, you don’t feel welcomed. Almost like your bugging them.
Maria M | Overall ExperienceGreat facility
AMY L | Overall Experiencevery good experiance
Robert B | Overall ExperienceA lot of reservations were made without my consent and wanted me to pay for their mistake...very disappointed
andres m | ReservationAlways friendly and helpful. never had a problem
BRADFORD B | Overall Experiencexxx
Abraham G | Overall ExperienceThe best Uhaul storage in town!!!!
MiguelA V | Overall ExperienceI’m still waiting for someone to resolve my issue, no one has contacted me at all. I have been been the one call you, and yet still no one has contacted me yet
Andy H | Overall ExperienceThe facility was great but the call center was AWFUL!!! I was hung up on several times when the customer service representatives were not able to answer questions.
Shantel S | Overall ExperienceI gave average rating is because although I had made a reservation and processed my information, the representative could not find and took longer during the check in. I was disappointed.
Juan R | ReservationGreat customer service and satisfaction
Amanda J | Overall ExperienceThe best service and very convenient
juan g | ReservationNon of the above because I never moved in. I had requested for this order to be cancelled.
Maribel L | Reservationplace is clean and staff very helpful.
Felix D | ReservationExcellent
JOSE R | Overall ExperienceNo comments
Barbara D | Overall ExperienceMy experience with using the UBox service was awesome! Everything went as planned with UHaul as well as with the 3rd party movers.
Gina S | Overall ExperienceVery friendly and helpful. Couldn't have been smoother. No issues.
Thomas H | ReservationThe staff were very nice and respectful. My storage was infested with roaches I had to get rid of my furniture because they were everywhere! soon as I open my storage they were everywhere!
Ashly H | Overall ExperienceOften when I was working in the unit the motion activated lights would go out leaving me in a dark storage room unit I left my unit & walked more than halfway pass the next unit.
JUDY J | Overall ExperienceGreat customer service thank you all for a great job
Franciso T | Overall ExperienceIt took longer than I expected to clean out the unit so when I went in to close the account Mr. Jorge Mercado was a tremendous help because he helped me even after their closing hours, great job!!
NATHAN B | Overall ExperienceMy bottom floor unit was not climate controlled (always warm/hot), but I was paying for it. I now pay less down the road for the same space & it's actually cool! Staff was great though! Jorge is nice
TIMOTHY C | Overall ExperienceExcellent
Maria V | Overall ExperienceThe only suggestion I had was regarding the staff member who dropped it of. She was very nice and maybe she was newer, but she used up 2 parking spaces at my complex instead of one for the Ubox.
Lorena R | Overall ExperienceAlways felt that our belongings were in a safe, convenient place. Thank you.
Jose C | Overall ExperienceA
Juan F | Overall Experiencethank you for your help.
MARCELLO N | Overall ExperienceStaff helpful & kind.
Marlon M | Overall ExperienceFrom day one was a horror, the american girl, blond long hair that assist me have a shirt stating: from Alcatraz. Rude, agressive and terrible guest service was provided. GM Jorge does not return cal
Lenimar S | Overall ExperienceV Very expensive
JOHN W | Overall ExperienceIm very happy with ur customer service at hunter creek
Vittoreano C | Overall ExperienceExcellent customer service and amazing staff.
Noel C | Overall ExperienceDuring the period I stored my things the staff was always friendly, helpful and provided good service. Truck, van rentals when I needed them were efficient, safe and clean. Thank you for your help.
JUAN R | Overall ExperienceGreat service personnel, location was good and I was very satisfied with this experience.
Tia C | Overall Experience