Customer Reviews for U-Haul Moving & Storage Of Midwest City

Rating:

5.0

I don't like spending time inspecting the equipment after documents and rental time has started. Inspecting and documents should be issued before rental time starts.

Rating:

5.0

Great customer service hard to approve on that you guys were awesome

Rating:

2.0

The store was severely understaffed, and the air was stuffy and uncomfortable. It took almost 40 minutes before I could be helped as the clerk stepped out to help a customer, and the desk was unmanned for over 30 minutes. The windows caused the air to be quite warm inside, and it was uncomfortable.

Rating:

4.0

You might want to explore having two employees on duty. This is at the Midwest city, Okla. location. The gentleman who helped me during pick up and drop off were great.

Rating:

5.0

I was very satisfied with my experience!

Rating:

4.0

There was only one problem. I'm hard-of-hearing. I asked the agent to speak up because of my hearing. He spoke up one time. The next time I ask an agent to speak up, if the agent doesn't, I will use my preferred language, which is ASL!

Rating:

5.0

Great service and very nice helpful people. The experience was a good one.

Rating:

5.0

Jeremy was great to drop off with and check out.

Rating:

5.0

Offer a water? Really, already very good complete service.

Rating:

3.0

The swipe access never works, so although I paid for 24 hour access I never really had that.

Rating:

5.0

The gentleman that helped us was super nice super busy but super nice

Rating:

5.0

This was a totally awesome experience. They were so helpful. I had many questions. I was trying to coordinate a purchase pick up and a move the following week. I am a retired widow and no idea what I needed. They explained everything and they were so helpful and courteous. Very pleased with my experience. Totally appreciate and recommend this location. AWESOME customer service!

Rating:

3.0

More or better organized employees

Rating:

2.0

Steering was too loose. UHaul used to take better care of its equipment. In Sep 2022, I rented a truck in Shawnee, Oklahoma, to move to Midwest City, Oklahoma. Truck needed muffler replacement. It drove erratically. This most recent rental shows that UHaul is more interested in making a quick buck than properly serve the customers. I imagine this problem is company-wide, as people hire on to draw a paycheck, rather than work and earn one. You need to do much better.

Rating:

5.0

The staff was outstanding

Rating:

5.0

Return took less than 15 minutes. Staff was very helpful and professional. Facility was very well organized.

Rating:

5.0

Great customer support!

Rating:

5.0

The guys were friendly, helpful and customer service was excellent.

Rating:

5.0

Personnel were super helpful and quick.

Rating:

5.0

Staff very friendly. Reservation was ready to go when I arrived

Rating:

5.0

I’m totally pleased with my experience and could not ask for better customer service.

Rating:

4.0

Mileage needs to be reduced somehow. Trucks are affordable the mileage is not.

Rating:

3.0

When I got to drop off the lady was not greet full and I tried talking but didn’t really care to have conversation or if I was there but she did help with my issues

Rating:

5.0

Get them some new hand held for check in. Theirs do not work well at all. Had to try 3 to get one to work.

Rating:

5.0

Everyone at U-haul was so courteous, and patient, helpful and friendly.

Rating:

1.0

The customer service people were terrible when trying to pick up the rental. When I reserved, it said we could just use our mobile app and not have to go to the counter. We had to go to the counter anyway because the agents on the phone were poorly trained or just very smart. Took almost an hour to pick up.

Rating:

5.0

Easy transaction and return

Rating:

3.0

I didn't like that your website showed that a pick-up truck was available, when I did a search for available vehicles, only to have your website SWITCH to a cargo van after I selected the pick-up truck. The 2025 cargo van was difficult to operate with its total electronic dashboard. I somehow got the parking brake stuck on and couldn't get it released. It wasn't identified as a parking brake. I had to call roadside assistance. I lost a whole hour of work dealing with that. At the end of the day, I wish I could have gotten the pick-up that I signed up for............the one that your website showed as available. Then the "bait and switch" happened. I wasn't happy about that, especially given the expense involved.

Rating:

1.0

You still sucks

Rating:

5.0

Everything was great except that they said my deposit would immediately, within minutes, be put back onto my cash app card. It did not. The main office, when I called, said it would be 3-5 business days. I would've planned differently if this had been told to me up front.

Rating:

4.0

Brooklyn was really helpful and informative. I wish I knew the names of the other that were working with her in the office that day because they were all happy to help and made my first U-Haul experience at the Midwest City location super easy and stress free.

Rating:

4.0

The two guys at counter was very helpful

Rating:

5.0

The folks were very helpful with the rental transaction.

Rating:

2.0

It was 199 for one night and 113 miles that is ridiculous

Rating:

5.0

Great Customer service

Rating:

3.0

Don’t rent a van that has a sensor out employees need to be a little more helpful walking out with you looking at the van that you rent

Rating:

5.0

Immediately friendly and respectful, did not wait to help and made it near effortless for me to drop off the truck.

Rating:

2.0

I find it very unprofessional that the staff doesn't explain to you the charges if you go over the mileage. When the question is asked to the customer "how many miles? " emphasize the question and let your customers know what to expect instead of being blindsided. This facility is inconsiderate, and money hungry.

Rating:

5.0

Great customer service.

Rating:

5.0

I would like to see better signs for directing the flow of traffic around the facility.

Rating:

5.0

Excellent customer service

Rating:

3.0

It’s a storage place just like many others underpaying employees and overcharging consumers.

Rating:

5.0

Picked up the 15 foot truck on a cold windy day in Midwest City, Oklahoma and very pleased with the help we received. Two days later ended up at Porterville in the Central Valley of California. The truck preformed spectacular on the rough I-40 all the way! Dropped it off locally here, and again, very pleased with the help received. Recommended

Rating:

1.0

Manager was rude and made me wait until she finished mopping the floor and then refused to explain unnecessary chargers

Rating:

5.0

Everything went great! Could you make it a little warmer? lol.

Rating:

5.0

Outstanding service.

Rating:

2.0

Customer service has greatly diminished. Here's the keys go find the truck yourself. Ask for appliance dolly but it wasn't in the truck and had to go back and ask for it again. Key to the back door lock was the wrong key, had to go back and ask for a new one. When I dropped it off they said just through the keys on the counter and someone will take care of it. Manager don't manage. Poorly ran shop. This location has a lot of potential, just needs some leadership.

Rating:

5.0

The young man that helped us with our rental was extremely knowledgeable, pleasant, and helpful. It was nice having an employee that seemed to really enjoy his job and enjoyed helping us. He made the entire process easy.

Rating:

5.0

Our experience was absolutely wonderful!! The only thing that would have been better would be for us to start with a full tank of gas so that the expectation of gas level on return wasn't so obscure. Bringing it back to "just under 3/4" and that being evaluated by 2 different people meant we paid way for gas than we felt like we should have. If the has expectation was hard and fast full we would not have anything to wonder about. All that said, we had a great experience and would rent from there again and will tell our friends to go there.

Rating:

5.0

Thank you for the service that was provided by your staff. As well as knowledge of products and vehicles availability

Rating:

5.0

Very friendly staff. Easy access to unit. Only problem I had was that my unit's handle wasn't aligned properly so it was difficult to lock and unlock. Had to use a screw driver to line up the holes properly to get the lock on and off. I'm sure the other units are fine. I just got unlucky. (#1007)

Rating:

5.0

Good crew at this location-solid as they come!

Rating:

5.0

Wonderful customer service. Keep up the great work

Rating:

5.0

Cassandra the store Manager and her staff was helpful and friendly will recommend to friends and family.

Rating:

5.0

Awesome team there! A special thanks to Cassandra (?) !!

Rating:

5.0

I love Cassandra the store Manager very nice lady and very professional. Blake is the person I originally talk to on the phone that was professional and knowledgeable will recommend this location.

Rating:

5.0

Very courteous staff.

Rating:

2.0

We rented the uhaul in September 2023. We were never able to get in without Uhaul Staff. Very inconvenient. All staff were friendly and helpful with the exception of the general manager on 5/4 when we were renting a uhaul as well. The general manager immediately defensive and continued to argue with my daughter when my daughter already spoke to a staff member the prior day. No way staff didn’t know due to this being an ongoing issue. The uhaul is more expensive than other local storage units so I higher expectations. With the exception of the general manager, other staff have been kind and helpful.

Rating:

4.0

One of the more friendly places.

Rating:

1.0

The 10x15 unit recommended was not big enough for a 26ft trailer to store. The unit was an old office that had plywood to cover the window, sockets bent/broken and the door (even with a lock) could easily be breached. Also, we almost got a flat tire due to the trash and debri around the facility. We elected to store elsewhere. ***the customer service was awesome, the facility failed them*** I will probably use again for renting items, just not storage.

Rating:

5.0

🏋🏽

Rating:

5.0

I'm incredibly impressed by this location. The team's friendly demeanor and genuine willingness to help make storing my belongings here a pleasure. Whenever I had an issue, they were quick to communicate and went out of their way to find solutions that worked for me. Their facility is secure, clean, and convenient. Overall, their customer service sets them apart, highly recommended for anyone needing storage solutions.

Rating:

5.0

Staff friendly and helpful. Patient despite my stress and sense of humor lol. The male guy has always been very helpful! Thank you!

Rating:

5.0

I have worked with Several U-Haul facilities. The group there at 29th St. in Midwest City is by far above and beyond expectations! If I could give them six stars, I would! They were personable, friendly, professional, and addressed my needs with sensitivity and wisdom far beyond expectations! Manager, Cassandra Martin, and support staff are awesome! U-Haul has an exceptional team there who needs to be rewarded and reinforced in every way possible! Sincerely, John Shadoan. Thanks for this opportunity to spotlight their exemplary service.

Rating:

5.0

If I need to rent a truck, buy moving supplies, or need another storage unit this is my go to place. Everything was phenomenal. Thank you all so much!

Rating:

5.0

The general manager, Cassandra Martin is a jewel. You should protect at all costs! Likewise, the staff who works with her were as cordial, knowledgeable, friendly, and helpful as she is! I have typically had good service with U-Haul company, and at least three states. This facility provided service and care, head and shoulders above any others I have dealt with. They went above and beyond to address my individual problems and needs as a customer! Outstanding definitely six star performance!

Rating:

1.0

Very unpleasant experience. My truck pickup location kept changing, self check-in wasn’t functioning (I had to check-in at the front counter.), appliance dolly I ordered wasn’t useful for my move (Too small!), access storage hours should be 24/7 (Big inconvenience!), directory map wasn’t accurate nor useful, locating/entering my storage building was extremely frustrating (Inaccurate and unhelpful instructions.), staff was rude and declined assisting because it wasn’t “7 o’clock,” storage unit was located upstairs (Why?! I have very heavy furniture.), the padlock wasn’t provided (Though I was told I’d be given one.), my truck drop-off location was several miles away (Again, why?! My UHAUL center is both a storage unit and a truck rental location.), video tutorials aren’t universal (Rules don’t apply to all locations.), I was overcharged (My truck rental rate was $100 more than what I was quoted over-the-phone.), and I did NOT receive my free first month storage rental (I was still charged $84 even after being assured that I wouldn’t.). I’m extremely unhappy and disappointed with U-HAUL! Will never rent with this company again.

Rating:

5.0

They were always friendly and helpful

Rating:

3.0

No comment

Rating:

2.0

Though the facility and staff were helpful, your system was down for at least two days, making it impossible to book online or even by phone and when I arrived late afternoon, with a full truck after a difficult moving and driving experience, the check in was excruciatingly tedious and time consuming. I must say that your the MWC manager, Cassie, did EVERYTHING she could to get me into a unit as quickly as possible but your manual booking procedure was a nightmare. It was late in the day, and, even with the month free rent and having to pay the movers by the hour, I would have gone to another facility.

Rating:

5.0

Cassandra was so nice and helpful!

Rating:

5.0

Very knowledgeable staff. Friendly and very helpful!

Rating:

1.0

The 24 hour access was an issue in the beginning that the staff never really helped me resolve. The day I planned on moving I called the store front to make sure the access would work for me as it didn’t the previous time I came before and I stressed the importance of it considering again I was moving out. The access didn’t work and the staff was super unhelpful, the manager especially. It was a series of sarcasm mixed with poor communication on their end that left me dissatisfied

Rating:

1.0

After having my entire house full of stuff stored at this facility for 2 1/2 years. I started moving everything out of storage. Only to find that a colony of mice and rats had taken up residence in everything I own. All of my childrens childhood moments and moments are ruined. EVERYTHING! To include every piece of linen or any cloth of any type that was in a box. All eaten by mice and rats. The unit leaked towards the back. Something that could be seen from the front of a full 26’ unit. I was told, by Scott (said he was the president of marketing over all of uhaul), to claim it on insurance. He also said it was 100% that facilities fault. Because they were using an old 26’ uhaul truck enclosure that had not been properly sealed. There were several opening he saw that he said are normally covered with metal and welded. My unit wasn’t. My great grandmothers quilts from the 20’s and 30’s. ALL 12 of them! Gone! My father in laws pictures with three different standing presidents. His paperwork and certificates from being the head U.S. Marshal in the western district of Oklahoma. How exactly do you put a price on this stuff?! It’s stuff we use to remember special people in our lives. Yet means nothing to Scott, your president of marketing, or anybody else for that matter. So what exactly am I supposed to claim? Hurt feelings? Lack of empathy from uhaul? You have completely changed the dynamic of my family because your inability to do what you do for a living. Now I have to live with it. I will never use another uhaul product as long as I live!

Rating:

2.0

I didn't rent the storage unit for the following reasons: old, dirty, dusty, mold/molded, water stain and a host of other issues. That storage unit should have been removed from the internet long ago because words can't describe the horrible condition of the unit - unable to upload photos. Another concern - why does it take 5 day to receive my refund back on my back card? Uhaul took my money and didn't provide the agreed upon service but I'm required to wait for return of my money. Pictures can and will be provided upon request.

Rating:

5.0

Reasonably priced and convenient.

Rating:

1.0

There are no lights in the unit. No plugs for light's. As much as it cost, it could have at least had some lighting.

Rating:

2.0

Morton sensor lighting in hallways did not stay on when movement detected. No lights in units. If you don't bring your own light it's very hard to see in unit. Security screen monitor for clients/guests above entrance door not working. Dead mice and droppings found in my storage contents. Access card did not work. Mold found on boxes and furniture.

Rating:

4.0

Maybe a small trash can in bldg. And possibly a stickum push light for the room.

Rating:

5.0

The young lady helped us a lot! And William too! Great employees and they went above and beyond for us

Rating:

5.0

Staff helpful and professional!

Rating:

5.0

In person Staff was very helpful. Unfortunately, the telephone representative was not helpful, she did not have product knowledge and she didn’t listen to exactly what I was needing.

Rating:

5.0

Getting in and out of there is a nightmare and there is no parking for customers

Rating:

2.0

It was expensive to start out with but you had to raise rate higher within less than 6 months

Rating:

1.0

NO ONE ANSWERS THE PHONE, THERE'S USUALLY ONE PERSON AT THE DESK. I'VE STOOD IN LINE WITH UP TO 8 PEOPLE B4 SOMEONE ELSE CAME OUT TO HELP "RELUCTANTLY "!

Rating:

3.0

You don't prorate and that sucks. One day left in the month and you pay a full month. Have the storage unit one day into the next month and you pay a full month. NOT an economical way or place to store anything.

Rating:

5.0

Both times was a very pleasant experience.

Rating:

1.0

The lady at the call center was not clear on all of the rental details. I was not told that I had to go to the location to finalize the rental. I was not told that I had to use a certain lock. I was not told that my unit was upstairs. I am not able to navigate stairs very well. After a day of packing, I was very upset to learn that the only remaining unit of the size I rented was upstairs!! I had no choice at that point but to keep the unit. The young man helping me finalize my rental was very helpful.

Rating:

4.0

There was no lighting inside the storage unit. That made it very dark and unpleasant.

Rating:

5.0

very helpful, friendly and consumer oriented.

Rating:

3.0

Loved Don! He was always great! People really make the place. But my stuff has always been covered in mice droppings.

Rating:

3.0

Other than it being extremely hot and stifling in the building, the main doors to the storage building being difficult and the carts being difficult- it was a great place to help ease my transition

Rating:

5.0

Great service..

Rating:

5.0

I like when the people are nice and they were.

Rating:

5.0

Your Midwest City Branch was amazing. They went above and beyond what I expected when I arrived. However, I would love to talk to someone about my experience at 2 of your locations in Kansas.

Rating:

5.0

Everyone both in CO and here in Oklahoma have been more than helpful and friendly. I also really appreciated the free month of storage even though I only needed it for a couple of weeks. Thanks U-haul

Rating:

5.0

The rental went extremely to the tee. Like clock work! Great time

Rating:

5.0

Methena was very nice and knowledgeable.

Rating:

5.0

They were very accommodating even going out of their way to ensure they met our needs.

Rating:

5.0

Very accomodating, highly recommend.

Rating:

5.0

Good place

Rating:

5.0

Excellent customer service.

Rating:

5.0

Excellent service. Timely delivery and pick up of the containers. Would definitelu use again if the need arises.

Rating:

5.0

100%

Rating:

5.0

Great knowledge of program and services

Rating:

2.0

My things were chewed up by an animal. I always had to wait 30-40 minutes to talk to anyone. I was almost given late fees when no one would answer the phone for three days.

Rating:

5.0

Thank you all for care of my personal things. I was very happy with the personal care that was given to my needs and the timely manner that I got my devlier.

Rating:

5.0

Excellent Experience!! The staff handled my needs professionally, quickly and made sure I was 100% satisfied. Above and Beyond the other locations I have been to! Thank You!!!

Rating:

5.0

None.

Rating:

5.0

I used a local office in Shawnee, OK to make arrangements for the U-Boxes. The contact in MWC was friendly, helpful and knowledgeable. I can't recommend U-Haul enough for this kind of storage.

Rating:

5.0

Ubox rental was very convenient for our move across country. Staff was helpful in every way and every time I contacted uhaul. On time safe delivery. Very happy

Rating:

5.0

It was a pleasure dealing with these ladies, they did a great job.

Rating:

5.0

Very flexible and professional. Will use again especially if they offer a military discount.

Rating:

4.0

Very accommodating

Rating:

5.0

Manet was awesome and super friendly. We appreciated her expertise. She explained and executed the delivery of the pods perfectly. We have already recommended you to neighbors.

Rating:

5.0

Got my ubox delivered the next day it arrived at the wearhouse. Staffs were nice and friendly, very accommodating.

Rating:

5.0

Great staff

Rating:

5.0

I actually had my Ubox delivered to my house. They were wonderful. Friendly and on time. When the mover arrive by himself, they also helped him unload. I would highly recommend them.