Customer Reviews for U-Haul Moving & Storage Of Poway

Rating:

4.0

The parking at this location is very limited. Overall, my experience was good.

Rating:

5.0

Easy Rental. Russell was awesome! Will rent from this location again. Thank you!

Rating:

5.0

Excellent service!

Rating:

5.0

Nothing, great experience!

Rating:

5.0

Very friendly and helped when I changed times. Will continue to use this location

Rating:

5.0

Guys were very helpful and efficient

Rating:

4.0

The new policy of giving the phone number of 2 contacts is a bad decision. I’ll find somewhere else to rent. I don’t want to give a business the phone number of two of my friends. I don’t was 2 of my friends interrupted by a personal phone call at work. There is very little parking available.

Rating:

5.0

Nothing. Staff was great. The person who checked me out hooked up the trailer and leant me an electrical adapter to make the lights on the trailer compatible with my vehicle. He was quick and efficient and friendly. Upon returning, I never even had to go inside, as I was met outside by a different employee who disconnected and moved the trailer out of the way. I was out in under 5 minutes.

Rating:

5.0

I think everything went so smoothly, from my experience there was nothing anyone could have done to make my experience more pleasant

Rating:

5.0

Did not tell me to check in before opening locker and I set the alarm off... but very impressed by the security.

Rating:

5.0

I was having a little trouble with the app attempting to complete my reservation, Toby was very helpful. Thank you.

Rating:

4.0

the cup holders and seats were little dirty. But everything else was fine.

Rating:

5.0

Good products, good people, great service. Dont mess with success!

Rating:

4.0

Parking

Rating:

1.0

3 Issues... 1) The attendant told me the gas tank was a little over a quarter. When I got in, it was less than a quarter. And speaking of gas, don't give a customer a truck with so little gas that the gas light comes on before he even reaches his destination. That's annoying. 2) Your attendant didn't bother to come out and do a walk around with me and never said anything about a text I would get asking me to verify the condition of the truck. I never noticed the text until after I already left and got home. 3) It was never made clear to me that you would charge me a bullshit fee of $20 if I returned the truck after hours. The attendant never mentioned it, and I even asked about how to return after hours, which would have been a perfect time to say "hey, by the way, if you do return it after hours we're going to charge you $20 for no good reason other than the fact that we're greedy and will milk you for every dollar we can". That would have been a nice heads up, but no worries, it just cost you a future customer that's all. This was overall a pretty poor experience with your company, and the next time I need to rent a truck, I will actively go out of my way to use anyone other than U-Haul.

Rating:

5.0

Thank you everyone I dealt with was very nice and helpful

Rating:

5.0

I’ve been renting tow equipment from Uhaul on an occasional basis since I left home for college in 1972, and I have always had a good experience with this company. The Poway Road store manager yesterday morning was probably the best I have worked with over the years. Friendly, helpful, courteous are just a few adjectives that come to mind here. Thank you.

Rating:

3.0

I reserved the 10' trailer. I asked the sales associate that I needed an appliance dolly to move a washer and dryer. When I arrived to the location, I realized there wasn't a ramp to dolly up the appliances. This was not disclosed when I mentioned having to transport the washer and dryer. So I left it behind, and will retrieve at later date. Upon transporting the trailer to my destination and unloading, I was unable to start the vehicle. A passer by assisted with jumping the trailer. This morning I was unable to start, and given the timeframe I had to move, I didn't wait on roadside assistance. I had to jump the vehicle a 3rd time to make my return time before closing.

Rating:

4.0

Not much the staff was knowledgeable and friendly . Manager was training another staff member manager had lots of patients and willing to show his knowledge to staff. 💯👌🏽.

Rating:

4.0

Other than the cabin of the vehicle smelling like cigarettes smoke, the cleanliness of the vehicle was great.

Rating:

5.0

Great experience

Rating:

5.0

Easy to check out. Easy to drop back off and check the Truck back in. Great Job!

Rating:

5.0

The service was very helpful and made sure that I had all that I needed.

Rating:

3.0

Items that ordered were not on truck (Appliance Dolly & Box Dolly. Pad lock on door was broken not operational.

Rating:

5.0

Don’t change anything!

Rating:

3.0

Bad customer service and vehicle was very bad and dirty and also wasn’t safe to drive specially, on the rain

Rating:

5.0

Everything was excellent. Walked in unannounced and walked out within 10 minutes with the super clean vehicle to help with the sudden move. Return the vehicle and was out of there in 5 minutes. Everyone was excellent and I highly recommend the Poway U-Haul facility

Rating:

5.0

Smooth process to rent, pick-up, and return. All equipment was ready and on-time as scheduled. The staff was highly professional and answered all of my questions. The return process was as simple and straightforward as it can get. I can't think of any suggestions for improvement as the experience fulfilled all of my expectations. Great job to the team!

Rating:

3.0

The automated after hours pick up poor. There were many trucks easily accessible, however the truck that I was assigned requiring me to manually lift the tongue of a trailer and pull it forward and then navigate between a pole and a locked trailer which only provided a total of 5 inches of clearance on sides.

Rating:

5.0

Pick-up and Return were both quick and straightforward. Would rent here again.

Rating:

5.0

Great UHaul location. Helpful employees. It would be helpful if there was outside lighting in place inside the “U” area of the outside storage units.

Rating:

5.0

The UHaul of Poway is an outstanding location with whom to do business. I recently rented an outside storage unit for 3 months and previously rented a small inside space. I’ve also rented an open top trailer to use locally. The General Manager is a hardworking guy who manages a team of good workers. All of them were good to deal with. The only downsize to this location is the cramped size, but there’s nothing that can be done about it as the location is land locked.

Rating:

5.0

Excellent team and customer service.

Rating:

5.0

Great location. Toby was awesome, friendly, and polite. He runs a great store.

Rating:

4.0

Staff the facility sufficiently so that customers don't have to wait ten minutes for service because the office staff was busy in the vehicle yard with maintenance duties.

Rating:

5.0

Good price and helped with a moving situation.

Rating:

5.0

Great customer service.

Rating:

5.0

Make sure there is always someone on site who can refill propane tanks.

Rating:

4.0

Inside of the uhaul was dirty. Cup holders had food and drink spillage, dashboard had food on it. I did take pictures.

Rating:

5.0

Very friendly and helpful employees!

Rating:

5.0

Staff was great! In my opinion is the most important part of the experience and the toughest variable for a business to manage. Good job Poway staff

Rating:

5.0

Tobey and the crew were excellent.

Rating:

5.0

Outstanding service! Rental 9’ van (Dodge Ram) was by far the best rental vehicle used from the UHaul inventory. On site staff was very friendly and professional. I will continue to use UHaul for all of my moving projects. Thank you!

Rating:

5.0

Excellent customer service!!!!

Rating:

5.0

Very helpful staff and would defiantly recommend to family and friends. Thank you toby!!

Rating:

5.0

Everyone is always kind. The facility is always clean.

Rating:

5.0

Toby was a delight. Very respectful and attentive.

Rating:

5.0

Log into the app and have all your information input prior to entering because they are busy Saturday mornings. If you don’t the onsite manager will bark that at you anyway as he’s complaining under his breath about how busy he is. 👍🏼

Rating:

5.0

Phenomenal customers service. Happy, enthusiastic and forward leaning in their willingness to assist. They make it easy! Thank you.

Rating:

5.0

I've rented from U-Haul of Poway on Poway Rd multiple times and each time the service and equipment have been great. Five stars all the way.

Rating:

5.0

Had issues list time i rented here but the manager made things right. Equipment clean and functional.

Rating:

5.0

Outstanding service as always. Great to have a partner like these guys for my business.

Rating:

5.0

Great service at the beginning and great service at the end

Rating:

5.0

The person providing our rental at the location was excellent Really polite and cheerful

Rating:

5.0

Staff was attentive, helpful and expeditious. From pick up to drop off the whole experience was exemplary.

Rating:

5.0

Great customer service and equipment check out process.

Rating:

4.0

Staffs are always in a hurry. Giving customer 1/4 of a gas which is very uncomfortable especially moving is already stressful

Rating:

5.0

Excellent storage facility. I’ve been using them for years. Fast and friendly service.

Rating:

2.0

The final receipt is based on estimated mileages not actual miles

Rating:

5.0

Where is my receipt?

Rating:

2.0

Not present at the opening time of 7am. Parking crowded with no where to park or drop off.

Rating:

4.0

I encountered some difficulties accessing the after-hours lockbox. Despite multiple attempts, I was unable to gain entry until my sixth try. It appears the lock mechanism may require lubrication.

Rating:

5.0

Staff was fast and efficient both during pick and return...

Rating:

5.0

The manager was amazing. Toby I believe is his name. Set me up with a car hauler after I rented the wrong trailer for a job. He reserved a trailer that would work for my job and got me all set up with a smile and no hassle. Great employee to have. Guy deserves a raise for his customer service and uncanny ability to help all customers in a timely manner. He made my experience 5/5 stars

Rating:

4.0

The mileage was overestimated. Just hope I receive a refund.

Rating:

4.0

I requested 2 furniture dollies, but only one was available.

Rating:

5.0

Great staff!

Rating:

2.0

No offense but the lobby smells like a bunch of farts and craps. The bathroom next to the front desk needs to be aired out, have you ever considered adding an air freshener or something to reduce the foul smell? Or hiring a woman to help freshen things up? You probably don't mind it but customers may notice and I did because it didn't smell like farts a few months ago or last year. Gross....

Rating:

5.0

Friendly staff.

Rating:

3.0

access to storage unit became (F202) more difficult over time... need ramp or lift to access... seems a bit difficult to move out/close out account... rate increases were excessive and surely not based upon inflation..

Rating:

5.0

Toby is the best!

Rating:

5.0

The storage space was ready for me when I got there, my time was well spent putting things away in an orderly manner. I am happy with your service. Thank you for being helpful, direct and concise. g.

Rating:

5.0

We had the best experience and customer service provided by Toby the manager. He was responsive at all times and helped us throughout our moving process making it effortless.

Rating:

5.0

Toby was great. He was open minded persopn.

Rating:

5.0

I rented a medium size climate controlled storage room for two months. This location is convenient, the office hours are user friendly, and the employees are helpful. I liked the 24 hour access to my storage room. It was quick and easy to rent the storage room and then it was quick and easy to close out my account when I moved everything out. I highly recommend this UHaul location.

Rating:

5.0

David was excellent at checkin and efficient!

Rating:

3.0

I had 2 storage units. One was fine but the other was ruined by rats. I had to throw out most of the things in it

Rating:

5.0

The guy that helped me was great at explaining everything I needed to know about moving in and how to access my storage.

Rating:

5.0

It was not clear that I had to check in and check out each time I go to the unit. It was not clear what the access code was for.

Rating:

5.0

Manager amazing and very helpful

Rating:

5.0

No complaints here. Very satisfied customer service.

Rating:

5.0

Owner is really helpful and professional.

Rating:

5.0

Everybody at the facility was extremely friendly.

Rating:

5.0

Excellent

Rating:

5.0

Everyone who worked at this location was always friendly and helpful - thank you!

Rating:

5.0

Storage met our storage space & convenience

Rating:

5.0

I only rented short term but everyone was very friendly and customer oriented. Very happy to have rented here.

Rating:

4.0

Overall, I had a good experience at U-Haul Storage. I left because I found an alternate facility that is newer, larger, a more convenient location & less expensive than what I’ve been paying at U-Haul.

Rating:

5.0

Used them over the years... A great value & customer service, all around!

Rating:

5.0

Tobey has always been terrific to deal with. Always very helpful. Great experience.

Rating:

4.0

Thank you to the great staff at Poway Uhaul. Having a rough time right now and they made things easier.

Rating:

5.0

Tobby and his crew at poway uhaul was amazing the entire time we stored there! Thank you!

Rating:

5.0

Clean facility, friendly and helpful staff

Rating:

5.0

Both Toby and Nathan were very professional, helpful and friendly! Thanks guys. Take care!

Rating:

5.0

Those guys were the nicest most professional of any U-Haul dealer I experienced

Rating:

5.0

Tony is an amazing employee. He has helped me numerous times, either providing equipment or helping with moves (latest was moving two vending machines from unit to truck).

Rating:

5.0

You guys are always gr8 n understanding… ty!!!

Rating:

5.0

Toby was Excellent! He was very friendly, knowledgeable and extremely helpful!!

Rating:

1.0

Checked in with the front desk at that location. Absolutely no other customers there — and yet he seemed very distracted and explained almost nothing of the process to access my unit. Had to walk myself there, had to figure out the access code check in, had to cut the green “ready for move in” tag myself, which I wasn’t prepared for. Without knowing about the check in code process, my son and I set the alarm off twice before realizing we had done something wrong. Very disappointing experience.

Rating:

1.0

The containers had Rats inside and were bitten by spiders. Rotting floors with holes allow rodents and other creatures to get in. It had a rat trap placed inside our unit when we did not know, and rat feces was seen throughout. And then when I told the staff they said, " Yeah That's why were raising the rates to get new containers. We immediately cleared out our unit and were told there was no proration even though we just paid the rent.

Rating:

3.0

The owner was friendly and cheerful but he appeared to be trying to do 10 things at once. He had to close early for a personal matter so I had some issues dropping off the trailer. I would definitely use this site again but he should find a backup for when he’s called away

Rating:

5.0

Great staff always polite and helpful

Rating:

5.0

Personal were excellent. Reason I would not recommend this facility is the flooring in entrance. Tile is not smooth, super bumpy. Hard to transport items to unit. Have 2 units at 2 other facilities. Access them daily for my buisness and transport 1-2 carts. Never an issue with items falling off over and over. Frustrating

Rating:

5.0

I never used it

Rating:

4.0

Toby is a great manager. He is very knowledgeable and helpful and he should be recognized for his efforts.

Rating:

3.0

We've had storage at U-Haul for more than 20 years did not just move in. I did recently, however, visit the facility. No issues except we couldn't get help getting the lock off because it had rusted and in trying to get it off, the key broke in the lock. We had one other issue; tried to get into storage unit - called and were told we could access up until a certain time; we arrived with a moving van and were not able to access. It was an outside unit but area was blocked.

Rating:

5.0

Toby is very helpful and kind.

Rating:

4.0

I have been with U-Haul Poway since 2004 when I left for Thailand as a Peace Corps volunteer, then again in 2016 to serve in Liberia, West Africa. Been through several changes in U-Haul management... in managers but maintained storage in same location because of good rapport with staff.

Rating:

5.0

Friendly staff and storage facility is well kept

Rating:

5.0

TO WHOM IT MAY CONCERN: I CANNOT SAY ENOUGH ABOUT TOBY ANDERS. HE IS A MAJOR ASSET TO THE COMPANY, AS WELL AS A HELPFUL, PROFESSIONAL AND GENUINELY CARING PERSON. HIS INTERACTION WITH MYSELF AND OTHER INDIVIDUALS IN MY PRESENCE SHOWS CHARACTER WITHIN HIMSELF AND THE COMPANY. A DEFINITE FIVE STAR RATING FOR TOBY ANDERS. REGARDS, PHIL PEDRIN

Rating:

5.0

Toby went above and beyond and helped in ways he didn’t have to. Really appreciate the help and the safe keeping of our belongings. Will definitely refer you if we ever know of anyone In need!

Rating:

1.0

They messed up my reservation and I had to find a facility last minute with a truck full of all my belongings. Then we were charged additional mileage on our truck rental when we had to relocate to another facility. I had originally booked a first floor (larger) unit and they tried to assign me a second floor smaller unit with no elevator/lift to move my belongings. They did not tell me it was a second floor until the guy walked me back. I had called the number listed under my reservation for Poway to confirm the day before. When I asked why they didn’t have my reservation the guy told me that I should have called his location directly. I called the number listed in my confirmation email under Poway!!!! It was a very frustrating situation to deal with in the rain and then to get an additional charge for mileage after having to scramble for another location to was not ideal! I would not recommend the Poway location! Nobody there was helpful or easy to deal with.

Rating:

5.0

The gentleman that helped us was very knowledgeable and quick. I love this u haul. My mom has been with them for YEEEAARRSS!!! Everyone is totally helpful and friendly.

Rating:

5.0

The GM, Toby was amazing and so helpful. After having a horrible experience with the truck rental itself, poway storage really helped us out. Can’t thank you guys enough. The truck rental in Scottsdale Arizona can learn a thing or two from the Poway location. Like night and say

Rating:

5.0

Thanks to Toby for all the help with my needs for storage and truck rental during this past 30 days. A great experience.

Rating:

5.0

Great customer service

Rating:

5.0

The general manager was very helpful and patient with all my questions. He helped figure out a solution.

Rating:

5.0

The staff was great polite friendly and very helpful. The Poway facility is clean and well run.

Rating:

4.0

Parking is a challenge but everything else is great. The staff is courteous and friendly.

Rating:

1.0

I was told that my U-boxes would be delivered to the Poway location and that they boxes would be moved inside their "gates" and when I called to follow up on another issue, I find that they are at another address and that the U-boxes would have to be picked up from there. This is a nightmare! No clear communication. Can't get on the website. Transferred on the phone multiple times. A MESS! Can't figure out why my U-boxes can't be delivered where I want them in the first place!!

Rating:

3.0

When I made the reservations I Was reassured bueno staff member that the unit with the best location would be mine on Saturday when I came to move in. However, a different staff member told me that unit was already reserved. I was very disappointed. The unit I ended up getting had broken tile inside and a pipe in the back.

Rating:

4.0

It was clean and well maintained. The only concern I had and it is a small one is that the area my unit was in felt much warmer than the first area you walked into in the storage complex. I chose the climate controlled storage as I was storing antique dolls and some photographs and VHS tapes. I don't think anything was affected but I have not yet unpacked it all. Overall it was a great experience for my first time ever having to use a storage facility. Thank you

Rating:

3.0

Many problems and headaches using auto pay system which led to many confrontational communications

Rating:

5.0

The U-Haul facility on Poway Road is very clean and the staff is very friendly and courteous. There is one person that I would like to recognize and that is Toby he has excellent customer service and always greets people with a smile he is always there when you need him or have questions, and always works in a timely manner so the customer can get on their way. In all I would recommend this facility 100%

Rating:

5.0

We were very satisfied with our U-Haul experience at the Poway, CA location. We used them for over 5 years. We have always received excellent customer service. I highly recommend this facility to anyone needing temporary extra storage space.

Rating:

5.0

Due to staff member LANDON VOELKER, this Uhaul is the one I have come to value highly. His customer service and outstanding attention to detail as well as his professionalism and friendliness in accomplishing everything 100% would make me recommend Uhaul *at this location. *Especially if Mr. Voelker is onboard there. 5 stars for this employee! Thanks!

Rating:

5.0

I think it's ridiculous that the staff won't help you to load or onload your car onto a car dolly or trailer or to help you to lock it down and secure it. I understand it's for liability issues, but really?

Rating:

4.0

You have a very good to show you there but when I moved out I had $4 and change a credit that they did not ever give me if you needed that money that bad I would have gave it to you

Rating:

5.0

Thank you for the convenience and ease.

Rating:

2.0

People at desk weren’t helpful. When I returned the truck several people arrived at the same time. Customer service rep said loudly “Jesus Christ does everyone have to come at the same time.” Girl that helped in the AM wasn’t too friendly and appeared sick…stuffy and coughing. Other locations are better.

Rating:

5.0

Friendly staff, clean environment and very happy I chose this facility to store my goods in. Front desk very helpful very satisfying and very friendly

Rating:

5.0

Thanks for your service

Rating:

5.0

Thank you for all of the years of use.

Rating:

4.0

This location is great. The storage is a bit unique - they're individual containers on the ground in a big lot (vs a big building with storage units). But it's clean & the staff is super friendly, and it was really easy to back up our truck and unload all our stuff.

Rating:

5.0

Both Josh and Tony are very nice and friendly to work with - enjoyed the experience very much.

Rating:

5.0

The transfer to a different storage was efficient and fast. Awesome staff.

Rating:

5.0

I appreciate all of the help from the staff. Thank you.

Rating:

3.0

Understaffed And you should have a third choice Of unknown. Or undecided. Number 4 and 6 are answered incorrectly.

Rating:

5.0

Jose Aguilar was awesome … always went the extra mile

Rating:

1.0

I called for three days and nobody would answer my call so I finally drove to Poway to check on my storage unit. On my moving out day Everything appeared to be fine except when my daughter found mouse droppings on my plastic tubs and on the floor of the unit. How long did this mouse live there before someone put a mouse trap in the unit? The worse thing is that the dead mouse is in one of my boxes! I took a picture of it if you need proof. I called the health department on my experience with your storage unit. It was documented. Since you have so many units why aren’t the mouse traps or mouse poison checked on a regular basis? I have rented units for years and this has NEVER happened before. I have to throw out some items because I don’t know how long the mouse lived in my unit. The unit should be prorated for July and I should receive a refund for the days that I did not use it. I am just glad I moved out my things when I did. I am very disappointed with the experience that your establishment provided and I will pass on my experience to others.

Rating:

1.0

I made an online reservation for a 7x20x6 Vanbody, but when I arrived to the storage facility, the manager said that he could not find my reservation in the system. He showed me a much smaller 7x14 unit and said that was all he had or I could try searching for a self-storage facility in the area. I drove all the way from Maryland only to be told “good luck”. In the end, the manager was able to rent me a 7x26 storage unit only because a reservation was canceled at the last minute. I had the whole move and storage planned weeks in advance and am frustrated with the nonchalant response of the manager. I also want to know why my reservation did not show up in the system even though I received an email confirmation.

Rating:

4.0

I love the facility however the parking is very minimal. I went at night so had no issue but I can’t imagine trying to unload in the daytime. Also it would be a bit more convenient since it is key code entry to have the hours be 24/7 for storage units. There’s cameras for security so I don’t see why not

Rating:

5.0

wish there was more parking available!

Rating:

5.0

Jose was amazing. What a dedicated Superstar he is. He is very proud of his stock ownership in the U Haul corporation. Keep giving him more responsibility

Rating:

2.0

The location while good off of POWAY, but the parking is difficult because the location is very busy. The overall feel of the storage area is dirty/ old. The staff for the most part were friendly but not consistently so.

Rating:

5.0

Needed my books and as a result moved the boxes out of U-Haul storage, otherwise would stay as a client. If I need the storage, will return. Mr. Toby Anders is an EXCELLENT and professional and polite Manager and for sure a GREAT asset for U-Haul office in Poway. Thus, would suggest to reward and award Mr. Toby Anders. All the best to Mr. Toby Anders and thank you U-Haul for serving the society.

Rating:

5.0

So far so good. I am concerned about the huge rat trap that was in my unit. No one discussed or informed me of any rat problems

Rating:

5.0

All staff extremely helpful. Thanks!

Rating:

5.0

Professional staff, helpful and accommodating Thank you to all that made the storage and eventual move possible.

Rating:

5.0

Jose Aguilar was incredibly accommodating for me. I needed to move my things out on the day I would have been charged and didn’t realize that I needed to give a 10 day notice beforehand. He told me I would not be charged for the next month and was incredibly nice to do that! I would give him 10 stars if I could! Very friendly and professional! Thank you Jose and thank you Poway Storage and Moving! I will use you again if the need arises!! Very easy to deal with!! Bravo!!

Rating:

5.0

Jose, Toby and everyone was professional, curious about very personable.

Rating:

5.0

Toby and Crew were always Attentive and Helpful! I will be using "Uhaul" Exclusively in the Future! Thanks!

Rating:

5.0

I asked to remove the fees because they tried to take the incorrect amount from the auto deduct.

Rating:

3.0

It took a long time to check in but check out was streamlined.

Rating:

5.0

Small boxes are hard to use due to very low height. They would have been more useful if they were similar to a coat closet rather than similar to a cave.

Rating:

5.0

Todo muy bien

Rating:

5.0

Rachel and Jose were extremely helpful through my entire moving process! Words can’t express how appreciative I am for their help!

Rating:

5.0

We rented the same unit for over 15 years and I have lost count of the number times we rented trucks over that time period. The staff at U-Haul Moving and Storage of Poway (13210 Poway Rd.) have always been helpful and courteous. We highly recommend that facility.

Rating:

5.0

Jose the manager from day 1 was amazing, accommodating, and a great manager,, this is the only uhaul place to go to in all of San Diego,,, Jose you're awesome and your staff very professional,,,, Thanks again,,, give this manager jose a huge raise,,,

Rating:

5.0

keep up the good work.

Rating:

5.0

Very reasonable prices!

Rating:

5.0

Thank you, thank you. I came to the uhaul September of 2017 after being put out by an ex. The people there were super helpful, empathetic and understanding. I got a unit that day with no problem. Uhaul Poway really saved me that day. Keep in mind this was a Sunday when everything else was closed. There's an older white gentlemen there with glasses that rented me the storage. He was always nice and helpful. Thank you again. I will definitely use you again if needed.

Rating:

5.0

Just what I expected and beyond in great service even when they were VERY busy.

Rating:

4.0

Only problem I had with the initial move- in was my storage locker did not come with a lock as promised, but I was issued one from the front desk on my next visit.

Rating:

1.0

The key card the man gave me did not work and the office closed and I was locked out w no way to get back into my things

Rating:

5.0

Having a u-Haul company in the neighborhood is very convenience.

Rating:

3.0

Refunded extra charges. What if I had not noticed???

Rating:

5.0

During this covid pandemic, I have not been able to be in the country during my move in and with a mixup with the container I am renting. Both times I have called the store, I have worked with Toby over the phone. He delivers awesome service and has helped me to resolve all my issues each time. I can't say good enough things about how awesome Toby is, and I really appreciate his willingness to listen to my problems, willingness to proactively solve my issues, and empathy. In the future, I will certainly use UHaul for all of my storage needs. Thank you guys!

Rating:

3.0

Staff did not offer to refund the portion of my month's rent for the time that the unit will be vacated. Most storage facilities provide a pro-rated refund but U-Haul did not. If it had, my rating would be higher.

Rating:

5.0

Only recommendation is available parking if you go peak hours daytime have to wait for an open spot. Not sure you can improve since it’s a tiny parking lot with ?2 handicap spots and 2 regular car parking spot

Rating:

5.0

thanks for the service ,I GONE HAPPY.

Rating:

5.0

Thank you all for a good experience.

Rating:

5.0

I have rented from this business here in Poway several times over the years. Each time my experience has always been a pleasure. Great staff who are always friendly and professional.

Rating:

5.0

Very nice place to store my belongings until I finished moving into my new place.

Rating:

5.0

Jose Aguilar was very helpful when checking me out, he also advised me of the specials going on. I would definitely use Poway Uhaul Storage again in the future, should I need it.

Rating:

5.0

Very convenient

Rating:

5.0

Great customer service

Rating:

5.0

We always have a great experience at this location!

Rating:

4.0

Very good customer service and respectful.

Rating:

5.0

Great experience from beginning to end! Thank you

Rating:

4.0

The management team was very helpful in assisting me with my needs. Thank you!

Rating:

2.0

These guys made me pay for the month even though I was only two days late moving out. Money grubbing leave ladders in hallways and door open to climate controlled area. No staff working

Rating:

2.0

Manager doesn't keep promises or return calls. She caused me to have to pay an extra months rent on my unit. I am on a limited income and couldn't really afford the several trips to empty my unit.

Rating:

2.0

Everything took forever with so little staff and so much work. not sure if they were low on employees or what but waited for a long time multiple times.

Rating:

5.0

Desiree is one of the most respectful people I know. She goes above a d beyond customer service related issues. She gives time and has compassion for everyone. Thanks again

Rating:

5.0

Great customer service, super easy process start to finish. Will definitely recommend

Rating:

5.0

service and experience was good

Rating:

1.0

We are sure your records of the problems with this rental are recorded by your road side dept and customer service. It was terrible. We think there should have been a reduction in the rental.

Rating:

5.0

Lucas assisted me. He was friendly, patient and very informative. If I could rate him 10 stars, I would!

Rating:

5.0

Easy peasy

Rating:

1.0

Converted old UHauls were made into storage units AND they leaked all over our mattresses and more; and caused Black Mold to grow. This was an absolute horrible experience and I will never recommend.

Rating:

5.0

They went above and beyond to help me get the right storage space.

Rating:

4.0

Great service!

Rating:

4.0

Very friendly and helpful.

Rating:

5.0

Excellent service on both ends of the MA to So CA move. No damage on shipment either. Movers unloading were great but Movinghelp.com is so-so. Pricing changed. U-Box and U-Haul did great by me.

Rating:

4.0

Desiree was incredible! Thank you for all you do

Rating:

5.0

We love Jose! Sad to end our storage time there because he was such a big help all the time and so great to deal with. Thank you

Rating:

5.0

From being to end this was a very professional service. Would highly recommend your company.

Rating:

5.0

The Manager, Jose, is excellent. He's always been helpful and professional.

Rating:

5.0

Desiree and the other workers were so kind and helpful.

Rating:

5.0

Thank you for an awesome job!

Rating:

2.0

My storage unit had two water leaks from the facility roof during my rental. After discovering the first leak and reporting it, I presumed that the problem had been addressed but it wasn't

Rating:

5.0

Only down side is the minimal parking

Rating:

5.0

Great place!

Rating:

4.0

Staff at this Uhaul is always very friendly an in a positive mood no matter how busy or how hectic the office is. Thank you guys for all of your help!

Rating:

5.0

Jose & his staff are easy to work with Excellent service!!!

Rating:

4.0

Godd Experience! Although, It would be nice to get partially refunded for early terminations of storage units.

Rating:

5.0

:)

Rating:

5.0

Everyone was very helpful!

Rating:

5.0

Thank you

Rating:

4.0

The third party mover was sub-par but everything else was fine.

Rating:

5.0

Juan was very helpful

Rating:

5.0

Jose was very helpful we appreciated his professionalism.

Rating:

4.0

Very good Will use it again soon.

Rating:

5.0

Great facility. Staff very, very helpful!

Rating:

5.0

Jose is great.

Rating:

5.0

So helpful, so kind, so knowledgeable

Rating:

5.0

Jose Del-Prado and the staff provide exceptional customer service. Give Jose a bonus and prmotion for his excellent customer service.

Rating:

5.0

Thank you Jose and all the staff. It was a great time and when I need a storage or truck I will definitely be visiting again!

Rating:

5.0

Always friendly and helpful staff.

Rating:

4.0

none

Rating:

5.0

Thank you guys