Daymon, KD, and George were very professional helpful and patient. I witnessed them provide excellent service to other customers, including a disabled individual. They go above and beyond with the care and excellent service.
MYISHIA DCustomer Reviews for U-Haul Moving & Storage at 47th Ave & Stockton Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good services
Heleine TThe staff was very nice
JAVIER HGas tank was left on empty, and I had to put 50 dollars of gas into it. Tried to drop off at a separate location and the guy in Elk Grove made no eye contact and didn’t want properly deal with anybody in line. Truck had a broken dolly mount sticking out on the inside of the truck.
Jordan PThey were very fast and very polite
KARRIE CYou’re already doing it!
DALLAS RCar had ZERO gas when I got the car and luckily the attendant gave us some gas. We had to take time out of our day to go to the gas station. Horrible experience. Didn't have a backup cam either.
SAMUEL CThe truck was said to have 3/4 of a tank of gas, it was inactive empty with the gas light on. Cost $125 to fill it and then we were told they won't reimburse with a credit on our bill like we we're told at the pick up location.
MARTIN PPlease let customers know. About the app. We weren't aware about the app on leaving the van there. On what to do.
ANA BGreat people very professional. I love this location.
ROBIN GThe online process wouldn't take my card so I had to call.
RICHARD GThank you all…
ROSELLA WVery helpful
Maria BThe trucks are old and burn a lot of gas, for short moving are ok but for longer are not the best. Would appreciate to have some entertainment on the cabin like apple car, and cruise mode for most of the trip.
MARTIN OI m not saying my finally drop off location is bad，just talk about the really bad experience in the first drop off location 6230 FRUITRIDGE RD SACRAMENTO, CA 95820，message said I can drop off there but the location owner yelled at me he said get out of here big truck cannot drop off here，finally I wasted 40mins to drop off another place and almost didn't make it my train.
Weiren LApp pictures were not working well
Miguel MVery friendly good customer service
ANTONIO N1. Gas was on E, app confirmed E, checked back in and computer in store noted 1/4 tank of gas. Charged for gas unnecessarily. Called in and the gas was adjusted. 2. App said there would be a lock on truck with equipment inside. No lock, had to go back inside for equipment requested. 3. Returned truck with app. Did as instructed but was charged for late return - after I complained about the gas. 4. I was expecting an adjustment on estimated miles used but instead were charged with other fees making my rental more expensive than expected. 5. Worst experience with U-Haul ever
Margie OGreat service both in Sacramento and Eugene. Thank you for a smooth move!
Nicole LYou all made this move easier! Thank you!
SHAWNA BThe employees were friendly courteous and very professional it felt like it going to family the only thing missing is I didn't get invited to the weekend barbecue
Kenny T | Overall ExperienceAgent gave me extra miles which she wasn't supposed to and I wasn't given when it's I reached my destination. I had triple triple duplicates of paperwork with wrong truck number wrong tow dolly number and it was just a fiasco once I got the Orland
RICHARD FDon't promise some things that you're not supposed to give them like extra miles for out of the way drop offs which I never received. Total fiasco
RICHARD FHonestly I went to this location because my dad used it to rent a van to move some stuff to storage and the people there were friendly and the guy who helped him out when we returned the van was nice with a good sense of humor joking with my dad and I. So I went there to rent a uhaul truck and the lady behind the counter was nice helpful. The truck I was gonna get had problems so she gave me another one but that one had little to no gas gas my only problem really. I would go there again
CHARLES SThe staff was very helpful, thank you again.
BRYAN SReturn while closed was a hassle they want you to do there job had to take pictures and go through questions in my phone
MARLENE AWhen dropping off trailer staff was going to guide me in. I do not back up trailers. She got frustrated and finally got the dolly to move the trailer. When I asked if I could help she just kept saying I needed you to back it in. She finally told that was all, have a good day, and your receipt will be emailed to you. Never even got her name.
STEVEN SComputers slow
GINGER GGreat customer service
HERBERT HLocation close to project. Good people and very helpful!
EUGENE FBrake lights and Turn Signal lights did not work. Was very unsafe traveling 1100 miles with the trailer.
DAVID MThe workers I dealt with were professionally efficient, knowledgeable, understanding, and patient. There was one problem with the equipment that I pointed out when I returned and the worker immediately noted it, wanted maintenance to fix it, and refunded a small amount of the rental for my inconvenience. U-Haul is fortunate to have the two workers I dealt with at this location.
DAVID KVery friendly and nice
LASHAUNA RI was told gas was at 1/2 and it was not. Gas hand should be checked prior to the customer getting the keys.
YAMITA AEveryone was extremely nice friendly and helpful
JOSE MThe sales rep and the tech outside are awesome, wholesome dudes. Great to work with. Super helpful. Made out entire experience light-years better than our previous experiences with uhaul
Lucia VVery polite and helpful. Outstanding customer service.
JAMIE TPoor and unprofessional staff there, they doesn’t know the U-Haul rate and others things, they need training for working there.
ZOHAIBNAVEED BProfessional and friendly staff, ALL THE TIME!!
GERALDINE TMake sure not to get vehicles mixed up when inspecting them. I rented a 15 ft U-Haul 2/1 @ 6:14 PM and went and picked up a set of new couches from a co worker of mine. I paid with my bank card that is issued from the bank I’m a manager for. I returned the truck the next morning 2/2 @ 9:18 AM and parked 4 vehicles behind the first vehicle in line to drop off and I left the truck completely clean as when I got it. I gave the employee Aniya L the key and she said I was ok to go. I noticed on my account a couple days later I was charged an additional $41.75 and when I called, Aniya said it was due to me turning the vehicle in after hours and weed being found in the cabin which is crazy because I don’t smoke at all and I turned the vehicle in at 9:18 AM like my receipt says. She refunded me $21.75 for the after hour fee when she noticed their mistake but refused to refund the $20 cleaning fee for weed being found in the cabin. I asked to see a paper report or check list with the vehicle stock number showing it was in the truck I rented and she said they only take pictures of the vehicles on their personal decide and upload to the system. If they got my truck confused with another truck that was returned after hours and charged me for the after fee incorrectly, they had to have charged me for someone else’s cabin being left with a mess. I am very disappointed in this service as I have used U-Haul many times and have never had issues or problems with them before and if you check my file, it will show I never had to have been charged a cleaning fee due to me always returning the vehicles clean.
ALEJANDRO LI don’t think you need to improve on anything. Customer service was great and the product was excellent.
LEROY MThe service I received from the rep was phenomenal. She even provided outstanding service during a power outage! It couldn’t have gone any smoother!
Jennifer WService was great, fast and easy to work with.
MABVUTO KThe employee I dealt with was great!
THERON MMaybe remind or train staff on customer service techniques and what NOT to do. When I walked up there were two workers who just looked at me. After I exited my car and the walk of about 20' they just stared at me. Then as my hand reached for the front door, the lady yells across from the parking lot top volume asking if she can help me. She, nor the gentleman, stepped towards me, just kept yelling. Zero effort whatsoever. So... I yelled back same volume. Both of us not moving. And ENTIRE conversation with no one moving. She advised me to wait inside. I go inside and the staff behind the counter was great. HOWEVER, I was wholly confused who to work with becase i had just given all my info to the lady outside. Remember, the lady told me to WAIT inside. I told the counter staff this and shared my frustration. In the end, the outside two were HORRIBLE. The inside dude was great.
TRYSTAN CAlways friendly and professional
GERALDINE TThe General Manager was very helpful, patient and saved me money in the end. She's very kind and knowledgeable. I highly recommend speaking with her. She has great customer service skills too which alot of people at other places lack. Thanks
Patty K | First ImpressionsThe customer service was excellent!
JAMES NThey were very helpful & patient, I ran into a couple problems getting approved. The manager printed out the 800 number along with the reference number so I was able to call &clear up the issue.
christine gThanks Brit 🫶
GIAVONNA SGravel driveways make it very difficult to move heavy items. While concrete is more expensive to install, it makes the usage experience much simpler. If the lack of concrete resulted in lower prices, I might still recommend it to individuals who had lighter items, but the price point does not justify this cost saving measure and the inconvenience it creates when moving. Staff were spectacular in every way.
Sam L | Overall ExperienceI need my deposit back, have not yet received it
BROOKE TCheck in staff was very courteous and knowledgeable which was very helpful. The return process was very smooth and quick. Great overall experience.
JOSEPH PNice person ❤️❤️
JUANJOSE AThey are very kinds
hashmatullah DExcelente servicio
ABEL VThe lady at the front was nice and helped us in a jiffy. Good quality service!
CHARLES SWork on the app being more user friendly
TIFFANY FAmber was a great help and awesome customer service
Rayan LThe people who helped me were very friendly and helpful. I would use them again .
KEVIN CThank you to Amber for being super helpful. You are amazing!
Fong YAmber has great customer service she was pleasant and funny I'll definitely go back if I need another U-Haul
NNEMARSHA JNothing Amber was Excellent help I couldn't ask for more Thank you amber
SONJIA CWorst customer service ever, don’t ever call to dispute your bill, go there in person coz they’ll keep putting you on hold and direct you to the 1800 U-Haul customer service. Workers here need to learn proper phone etiquette and customer service skills. Was Charged $500 for a 2 day rental and no one could explain it to me. I prefer the U-Haul rental on power inn road-7051 power inn rd.
LAISA TI am impressed with the professionalism and efficiency of this location’s U-haul team.
HOANG HGravel may be a cheaper surface but unless that is reflected in the price of the units, it is inconvenient to cart goods across such an uneven and unpredictable surface. For example, because of the gravel paths, I would avoid using this surface in rainy areas, and might discourage someone from moving heavy items into it. The alarm system is convenient because it means no gates are required to monitor access.
Sam L | First ImpressionsCustomer service was excellent
ARTHUR RAmber was so amazing today—- great customer service !!!
CELESTE MThe store manager was very excellent went above and beyond to help me you have a great manager there please don’t lose her
RONALD R | Overall ExperienceAmber B. Was amazing! Excellent customer service. She made my experience exceptional. Quick and easy process!!
GERINIA B | First ImpressionsMany thanks. Betty, Brittany & the new lady are an asset to the company. I forgot her name but she’s a young African-American lady. Also, , they were knowledgeable as well as looked, dressed & acted professional. Thank you for the last 3 years
Syndi P | Overall ExperienceNo where else is better than this friendly, safe and clean U-Haul facility. Will do business again when need to.
Jimmy L | Overall ExperienceThe staff are great
Demetra W | First ImpressionsMs Peralta, Hector G, and the older dad guy with glasses were working. All three of these individuals had good attitudes and were very helpful. The facility is CLEAN
Michael K | First ImpressionsThe storage facility on 47th Avenue and Stockton Boulevard in Sacramento the staff there are awesome I had a unit there for about maybe 2 years or more and whenever I had an issue with payment or anything they were very understandable the manager she's Britney Peralta she's the best she will work with you they're just totally awesome I truly appreciate the staff there I was going through a transition and it was very very difficult transition and they made it more easier thank you guys
David H | Overall ExperienceAll the credit for my excellent service goes to general manager Brittany at 6425 Stockton Blvd. Sacramento CA.
SCOTT A | Overall ExperienceThe only problem was, I was told to do it across the street and he couldn't help with assistance of hooking up a car to the trailer. Brittney at my storage facility in Sacramento CA has been extremely helpful. A++ customer service! This is extremely rare these days.
SCOTT A | First ImpressionsThe gentleman Corey needs a raise he's a wonderful Dude made sure that I was completely taken care of
SEAN N | First ImpressionsThe only issue is the price going up every couple of months. That’s one reason people lose their belongings and things they could never get back. That’s wrong!!!
Shonra H | Overall ExperienceIt's been a learning experience on both ends. I like the new system in place as the alarm goes. But my card didn't work a couple of times and the employees were very helpful and understanding. We all got some exercise in today. Keep hiring friendly people. They are doing an amazing job 👏
NAOMI T | First ImpressionsI cannot say enough good things about Betty and the Staff at the 47th and Stockton Location. EVERY SINGLE ONE OF THEM is remarkable. They are friendly, helpful, accommodating, professional. When I moved my parents from LA, Betty had the largest storage unit with the best prices, I was happy to rent from her. I have had my unit for two years and every interaction with the Staff strengthens my opinion of them. I would drive from across town to purchase items from them. Sadly they don't have a car dolly or I would cancel my reservation with the Citrus Heights location and rent it from 47th. You will NEVER be sorry for choosing to rent or purchase from Betty Hay and her staff at 47th and Stockton.
Jordan M | Overall ExperienceThis place is awesome and the staff is always friendly
Chris W | Overall ExperienceI didn't have the money to pay the $350.00 plus $90.00 on 4/1/21 . But my storage is now gone sold at auction I'm told storage 1022
William B | Overall ExperienceYour staff were very helpful. uhaul storage and van rental being combined made my day much more efficient. I didn’t know about uhaul storage before my van rental last month but remembered seeing it as an add-on.
Matt Z | First ImpressionsA SOLID FIVE STARS across the board! This Uhaul center and storage facility is the best I have ever used. Customer service was there for me every step of the way. Wether is was setting up my account from out of state, to sending my movers to empty my unit, Betty and her staff were there to help and reassure me through the process. I couldn’t be more pleased.
Elizabeth S | Overall ExperienceI want to first say that having a storage here for 1 year time now has been great. I've had nothing but a great experience. From the staff to the hours to the convenience of the location. Here is what I would like to see improved. The sign in method (card swipe) does not turn off the alarm system if the alarm goes off. I would want a better system that allows a card swipe to turn off the alarm when staff is not around to turn it off. Other than that the experience I've had at Uhaul whether that is the transportation aspect or the storage unit has been nothing short than a quality experience. 5 stars in my book!
Eric A | Overall ExperienceVery nice place to leave your things in would definitely Us them again if needed 💯
carolyn h | Overall ExperienceI ONLY NEEDE THE UNIT FOR 2 DAYS PAST THE FIRST MONTH AND UHAUL'S UNWILLINGNESS TO PRORATECOST ME ANOTHER $169 YET THE PERSON AT THE COUNTER WANRED ME TO SAY I WAS MOVED OUT SO THEY COULD RE-RENT IT
delroi h | Overall ExperienceBetty (manager) went above and beyond to help iron out a very confusing situation. She was incredibly helpful and understanding.
Jordan M | First ImpressionsI was 2 minutes late after 8 PM. Too bad for me. They wouldn't let me pick up my storage key. Had to pay for an extra day on the uhaul truck.
Jack H | Overall ExperienceMonique was very welcoming and accommodating. She example the drop off process and set up a storage unit fitti g my needs. It was a pleasant experience.
Gabriel D | First ImpressionsWas great!
Viacheslav L | Overall ExperienceClean and organized showroom. Helpful, courteous, informative staff!
kevin m | Overall ExperienceHelpful staff. The gravel doesn’t work though —- the place is very dusty.
BARBARA R | Overall ExperienceMathew was very engaging, informative, thorough with processing me as I ended my journey. He made my equipment drop off and storage transition effortlessly.
kevin m | First ImpressionsMonique is very personable and knowledgeable about her job. She takes the time to explain things well and I had a pleasant experience checking in.
Kayla G | First ImpressionsJust a small delay when I arrived, otherwise the staff was very helpful and courteous.
Paul A | First ImpressionsStaff was very helpful. Card actuated security system worked very well.
WALTER M | Overall ExperiencePinches ratas amargadas
Mario M | Overall ExperienceStaff was very helpful. They allowed us to drop off our auto transport and showed us the alarm procedures.
WALTER M | First ImpressionsOther then a women named Betty, I found this location to be the most uninformative and seemingly disconnected from the rest of the company then I've dealt with being a long time renter from Uhaul.
arthur t | Overall Experience