Customer Reviews for U-Haul Moving & Storage at 47th Ave & Stockton Blvd

Rating:

3.0

When dropping off trailer staff was going to guide me in. I do not back up trailers. She got frustrated and finally got the dolly to move the trailer. When I asked if I could help she just kept saying I needed you to back it in. She finally told that was all, have a good day, and your receipt will be emailed to you. Never even got her name.

Rating:

4.0

Computers slow

Rating:

5.0

Great customer service

Rating:

5.0

Location close to project. Good people and very helpful!

Rating:

3.0

Brake lights and Turn Signal lights did not work. Was very unsafe traveling 1100 miles with the trailer.

Rating:

4.0

The workers I dealt with were professionally efficient, knowledgeable, understanding, and patient. There was one problem with the equipment that I pointed out when I returned and the worker immediately noted it, wanted maintenance to fix it, and refunded a small amount of the rental for my inconvenience. U-Haul is fortunate to have the two workers I dealt with at this location.

Rating:

5.0

Very friendly and nice

Rating:

3.0

I was told gas was at 1/2 and it was not. Gas hand should be checked prior to the customer getting the keys.

Rating:

5.0

Everyone was extremely nice friendly and helpful

Rating:

5.0

The sales rep and the tech outside are awesome, wholesome dudes. Great to work with. Super helpful. Made out entire experience light-years better than our previous experiences with uhaul

Rating:

5.0

Very polite and helpful. Outstanding customer service.

Rating:

1.0

Poor and unprofessional staff there, they doesn’t know the U-Haul rate and others things, they need training for working there.

Rating:

5.0

Professional and friendly staff, ALL THE TIME!!

Rating:

1.0

Make sure not to get vehicles mixed up when inspecting them. I rented a 15 ft U-Haul 2/1 @ 6:14 PM and went and picked up a set of new couches from a co worker of mine. I paid with my bank card that is issued from the bank I’m a manager for. I returned the truck the next morning 2/2 @ 9:18 AM and parked 4 vehicles behind the first vehicle in line to drop off and I left the truck completely clean as when I got it. I gave the employee Aniya L the key and she said I was ok to go. I noticed on my account a couple days later I was charged an additional $41.75 and when I called, Aniya said it was due to me turning the vehicle in after hours and weed being found in the cabin which is crazy because I don’t smoke at all and I turned the vehicle in at 9:18 AM like my receipt says. She refunded me $21.75 for the after hour fee when she noticed their mistake but refused to refund the $20 cleaning fee for weed being found in the cabin. I asked to see a paper report or check list with the vehicle stock number showing it was in the truck I rented and she said they only take pictures of the vehicles on their personal decide and upload to the system. If they got my truck confused with another truck that was returned after hours and charged me for the after fee incorrectly, they had to have charged me for someone else’s cabin being left with a mess. I am very disappointed in this service as I have used U-Haul many times and have never had issues or problems with them before and if you check my file, it will show I never had to have been charged a cleaning fee due to me always returning the vehicles clean.

Rating:

5.0

I don’t think you need to improve on anything. Customer service was great and the product was excellent.

Rating:

5.0

The service I received from the rep was phenomenal. She even provided outstanding service during a power outage! It couldn’t have gone any smoother!

Rating:

5.0

Service was great, fast and easy to work with.

Rating:

5.0

The employee I dealt with was great!

Rating:

3.0

Maybe remind or train staff on customer service techniques and what NOT to do. When I walked up there were two workers who just looked at me. After I exited my car and the walk of about 20' they just stared at me. Then as my hand reached for the front door, the lady yells across from the parking lot top volume asking if she can help me. She, nor the gentleman, stepped towards me, just kept yelling. Zero effort whatsoever. So... I yelled back same volume. Both of us not moving. And ENTIRE conversation with no one moving. She advised me to wait inside. I go inside and the staff behind the counter was great. HOWEVER, I was wholly confused who to work with becase i had just given all my info to the lady outside. Remember, the lady told me to WAIT inside. I told the counter staff this and shared my frustration. In the end, the outside two were HORRIBLE. The inside dude was great.

Rating:

5.0

Always friendly and professional

Rating:

5.0

The General Manager was very helpful, patient and saved me money in the end. She's very kind and knowledgeable. I highly recommend speaking with her. She has great customer service skills too which alot of people at other places lack. Thanks

Rating:

5.0

The customer service was excellent!

Rating:

5.0

They were very helpful & patient, I ran into a couple problems getting approved. The manager printed out the 800 number along with the reference number so I was able to call &clear up the issue.

Rating:

5.0

Thanks Brit 🫶

Rating:

4.0

Gravel driveways make it very difficult to move heavy items. While concrete is more expensive to install, it makes the usage experience much simpler. If the lack of concrete resulted in lower prices, I might still recommend it to individuals who had lighter items, but the price point does not justify this cost saving measure and the inconvenience it creates when moving. Staff were spectacular in every way.

Rating:

3.0

I need my deposit back, have not yet received it

Rating:

5.0

Check in staff was very courteous and knowledgeable which was very helpful. The return process was very smooth and quick. Great overall experience.

Rating:

5.0

Nice person ❤️❤️

Rating:

5.0

They are very kinds

Rating:

5.0

Excelente servicio

Rating:

5.0

The lady at the front was nice and helped us in a jiffy. Good quality service!

Rating:

4.0

Work on the app being more user friendly

Rating:

5.0

Amber was a great help and awesome customer service

Rating:

5.0

The people who helped me were very friendly and helpful. I would use them again .

Rating:

5.0

Thank you to Amber for being super helpful. You are amazing!

Rating:

5.0

Amber has great customer service she was pleasant and funny I'll definitely go back if I need another U-Haul

Rating:

5.0

Nothing Amber was Excellent help I couldn't ask for more Thank you amber

Rating:

1.0

Worst customer service ever, don’t ever call to dispute your bill, go there in person coz they’ll keep putting you on hold and direct you to the 1800 U-Haul customer service. Workers here need to learn proper phone etiquette and customer service skills. Was Charged $500 for a 2 day rental and no one could explain it to me. I prefer the U-Haul rental on power inn road-7051 power inn rd.

Rating:

5.0

I am impressed with the professionalism and efficiency of this location’s U-haul team.

Rating:

4.0

Gravel may be a cheaper surface but unless that is reflected in the price of the units, it is inconvenient to cart goods across such an uneven and unpredictable surface. For example, because of the gravel paths, I would avoid using this surface in rainy areas, and might discourage someone from moving heavy items into it. The alarm system is convenient because it means no gates are required to monitor access.

Rating:

5.0

Customer service was excellent

Rating:

5.0

Amber was so amazing today—- great customer service !!!

Rating:

3.0

I rented a pick up truck from this location and had one issue that could have gone negative quickly. The check out was fine. However, upon returning the rental, I was told that I done some damage to the truck. I had not. The representative showed me a picture which they took from their phone where the metal had scraped off and it was down to the metal. I'm not sure how I missed this during the intial walk through. Maybe it was becuase on teh roof edge where most people dont look for sratches. The rep was insistent that the damage was not there before. I asked to see my photos I submitted when i checked out the truck. Here is where Uhaul really dropped the ball. They do not let you keep the photos in your own camera roll when you submit the pictures. They simply take your photo and upload it to their server. But in doing this, they severly degrade the quality of the photo. They showed me the graniest photo ever. Apparently, anytime you use their app or checkout process, it compresses the picure to a laughable quality. The picure was so fuzzy that you can barely make out if a scratch was there or not. I asked to see the prior check out for comparison as it was obvious there was no way to see the scratch on my submitted photo due to uhuals compression of the photo. They showed me prior customers checkout photo, and wouldn't you know it, it had the image quality of the first Nokia phone with a camera. For some reason the rep said the scratch was not there on that photo. Mind you, the image is so grainy that you can barely make the edges of the truck line let alone any scratch on the truck. Luckily at this point, a manager took over the call and showed me a picture from one more checkout prior to last two. On that picture, you can see, just barely, the scratch and ding apparatus placed on the truck. Uhaul puts plastic tabs that break off if you ding them. I pointed out to the manager the yellow tab was intact a few rentals ago and you can see on my photo that it was not intact on my photo nor the prior rental. Things Uhual needs to improve immediately: 1. Please update your system to not degrade photos! Especially if there are scenarios that involve scratches that may be billed. 2. If you suspect a customer has scratched a car, please do some basic research like checking prior photos from other customers. In this scenario, it was obvious that that the scratch and accident indicator tab was damaged prior to me renting the truck if Uhaul had gone back and looked at prior photos (even with grainy photos) 3. For anyone that rents from uhual, make sure to take your own photos a,d vidoes, separate from the photos you submit to Uhaul. I genrally take my own photos and videos always from any rental. The one time i didnt, it came back to almost screwing me over. In this case, it was very much a he said/she said scenario. Have your photos and videos to show to the uhual reps becuase if you rely on their app or online check in process, the photos will be degraded to such a low quality, that there is going to be no way to dispute any issues of scratches missed. 4. There was a nail in the truck tire. And no uhaul, I did not place it in the tire. It was there already. I only noticed it as i was working on ground near tire. Please patch it before it blows out on a customer. Left rear tire. I've genrally had decent experiences at uhual. However, this was an eye opening experience of a uhual rep insisting that I had done damage to a vehicle when I knew I had not. Lesson learned, whenever I rent anything from anywhere, make sure to take my own photos and do an entire walk around video.

Rating:

2.0

Train staff at this location. Abdullah A., rejected my request for check in receipt. I asked this question twice. Should, I go inside to obtain check in receipt. Abdullah repled no, your good. Corporate called me 11/5/24 at 7:35am. Indicating check in process hasn't been completed. Unit was checked in 11/4/24 at 3:00 pm.

Rating:

5.0

The staff was exceptional, professional, resourceful and pleasant to work with. The location was clean, well organized and accessible.

Rating:

5.0

I had a wonderful experience with Amber. Quick easy friendly and to the point. She answered all my questions and gave me accurate information I spun a Halloween wheel and won treats for my kids. Cool location definitely recommend

Rating:

5.0

The rental process went well. Thank you to Amber B. For the great customer service experience.

Rating:

4.0

In the future if a truck reservation is reserved if they don't have that truck size they should let the customer know immediately or try to accommodate them to find the size at a different location near to them

Rating:

3.0

Let customers know, everything that is needed to rent the trucks. Staff more training on using the computer. Have a sheet with step by step instructions on checking someone in.

Rating:

5.0

Amber was exceptional, personable, knowledgeable and a real pleasure to do business. So too was the young man who processed our return. Very best UHaul experience in my many, many, years of doing business with UHaul. Top notch!

Rating:

4.0

Extended hours for office opening Staff stay open extended hours to check ✔️ and receive vehicle. Security guard to remain at the premises at night 🌙

Rating:

5.0

No all your worker very nice. Thank you

Rating:

5.0

Customer service was excellent. No advice.

Rating:

5.0

Amber was wonderful! Excellent customer service from start to finish! Friendly, professional and such a great personality. She deserves a raise! I had to take the time out to write a review to someone so deserving. It was refreshing to deal with service with a smile for once. Thank you Amber. And thank you Uhaul for helping make my move go smoothly.

Rating:

5.0

Great customer service

Rating:

5.0

Customer service was Amazing!

Rating:

5.0

Nothing. Amber was AWESOME SAUCE

Rating:

5.0

Keep the same staff team members. I have rented in the past from other locations. Thus far, the best customer service.. everyone smiles even the training staff. Escorted through the truck inspection and shown how to operate the truck (haul/tow button, gas cap and tailgate latch). I already knew this stuff (not the tow button) but I just kept quiet and enjoyed the great customer service. Great Job folks. Some locations just hand you the key.

Rating:

5.0

Amber was incredibly helpful and nice and made sure I had everything I needed. She was great to work with.

Rating:

5.0

My Experience was outstanding, Amber gave me Excellent service, 💯

Rating:

5.0

The store manager was very excellent went above and beyond to help me you have a great manager there please don’t lose her

Rating:

5.0

Amber B. Was amazing! Excellent customer service. She made my experience exceptional. Quick and easy process!!

Rating:

5.0

Many thanks. Betty, Brittany & the new lady are an asset to the company. I forgot her name but she’s a young African-American lady. Also, , they were knowledgeable as well as looked, dressed & acted professional. Thank you for the last 3 years

Rating:

5.0

No where else is better than this friendly, safe and clean U-Haul facility. Will do business again when need to.

Rating:

5.0

The staff are great

Rating:

5.0

Ms Peralta, Hector G, and the older dad guy with glasses were working. All three of these individuals had good attitudes and were very helpful. The facility is CLEAN

Rating:

5.0

The storage facility on 47th Avenue and Stockton Boulevard in Sacramento the staff there are awesome I had a unit there for about maybe 2 years or more and whenever I had an issue with payment or anything they were very understandable the manager she's Britney Peralta she's the best she will work with you they're just totally awesome I truly appreciate the staff there I was going through a transition and it was very very difficult transition and they made it more easier thank you guys

Rating:

5.0

All the credit for my excellent service goes to general manager Brittany at 6425 Stockton Blvd. Sacramento CA.

Rating:

4.0

The only problem was, I was told to do it across the street and he couldn't help with assistance of hooking up a car to the trailer. Brittney at my storage facility in Sacramento CA has been extremely helpful. A++ customer service! This is extremely rare these days.

Rating:

5.0

The gentleman Corey needs a raise he's a wonderful Dude made sure that I was completely taken care of

Rating:

4.0

The only issue is the price going up every couple of months. That’s one reason people lose their belongings and things they could never get back. That’s wrong!!!

Rating:

4.0

It's been a learning experience on both ends. I like the new system in place as the alarm goes. But my card didn't work a couple of times and the employees were very helpful and understanding. We all got some exercise in today. Keep hiring friendly people. They are doing an amazing job 👏

Rating:

5.0

I cannot say enough good things about Betty and the Staff at the 47th and Stockton Location. EVERY SINGLE ONE OF THEM is remarkable. They are friendly, helpful, accommodating, professional. When I moved my parents from LA, Betty had the largest storage unit with the best prices, I was happy to rent from her. I have had my unit for two years and every interaction with the Staff strengthens my opinion of them. I would drive from across town to purchase items from them. Sadly they don't have a car dolly or I would cancel my reservation with the Citrus Heights location and rent it from 47th. You will NEVER be sorry for choosing to rent or purchase from Betty Hay and her staff at 47th and Stockton.

Rating:

5.0

This place is awesome and the staff is always friendly

Rating:

4.0

I didn't have the money to pay the $350.00 plus $90.00 on 4/1/21 . But my storage is now gone sold at auction I'm told storage 1022

Rating:

5.0

Your staff were very helpful. uhaul storage and van rental being combined made my day much more efficient. I didn’t know about uhaul storage before my van rental last month but remembered seeing it as an add-on.

Rating:

5.0

A SOLID FIVE STARS across the board! This Uhaul center and storage facility is the best I have ever used. Customer service was there for me every step of the way. Wether is was setting up my account from out of state, to sending my movers to empty my unit, Betty and her staff were there to help and reassure me through the process. I couldn’t be more pleased.

Rating:

5.0

I want to first say that having a storage here for 1 year time now has been great. I've had nothing but a great experience. From the staff to the hours to the convenience of the location. Here is what I would like to see improved. The sign in method (card swipe) does not turn off the alarm system if the alarm goes off. I would want a better system that allows a card swipe to turn off the alarm when staff is not around to turn it off. Other than that the experience I've had at Uhaul whether that is the transportation aspect or the storage unit has been nothing short than a quality experience. 5 stars in my book!

Rating:

5.0

Very nice place to leave your things in would definitely Us them again if needed 💯

Rating:

3.0

I ONLY NEEDE THE UNIT FOR 2 DAYS PAST THE FIRST MONTH AND UHAUL'S UNWILLINGNESS TO PRORATECOST ME ANOTHER $169 YET THE PERSON AT THE COUNTER WANRED ME TO SAY I WAS MOVED OUT SO THEY COULD RE-RENT IT

Rating:

5.0

Betty (manager) went above and beyond to help iron out a very confusing situation. She was incredibly helpful and understanding.

Rating:

3.0

I was 2 minutes late after 8 PM. Too bad for me. They wouldn't let me pick up my storage key. Had to pay for an extra day on the uhaul truck.

Rating:

4.0

Monique was very welcoming and accommodating. She example the drop off process and set up a storage unit fitti g my needs. It was a pleasant experience.

Rating:

5.0

Was great!

Rating:

5.0

Clean and organized showroom. Helpful, courteous, informative staff!

Rating:

4.0

Helpful staff. The gravel doesn’t work though —- the place is very dusty.

Rating:

5.0

Mathew was very engaging, informative, thorough with processing me as I ended my journey. He made my equipment drop off and storage transition effortlessly.

Rating:

5.0

Monique is very personable and knowledgeable about her job. She takes the time to explain things well and I had a pleasant experience checking in.

Rating:

5.0

Just a small delay when I arrived, otherwise the staff was very helpful and courteous.

Rating:

5.0

Staff was very helpful. Card actuated security system worked very well.

Rating:

1.0

Pinches ratas amargadas

Rating:

5.0

Staff was very helpful. They allowed us to drop off our auto transport and showed us the alarm procedures.