Customer Reviews for U-Haul Moving & Storage at 51st & Glendale

Rating:

5.0

Cool

Rating:

1.0

The odometer was wrongly viewed and recorded. I put 4 gallons of gas to replace what I used and they still charged me additional for 4 more gallons. I will never rent from this location again.

Rating:

5.0

Great staff... I always rent from this location.

Rating:

5.0

Associates that worked with me were extremely helpful. The one went out of his way and made a few calls to make sure I knew exactly where to drop it off, then both helped me get the trailer backed in and hooked up. Great experience.

Rating:

3.0

Answer the customer when they message with a question, help when the customer asks if things have changed or is the app messing up, & actually help the customer check out the equipment when they look like they're struggling to do it.

Rating:

5.0

Good service

Rating:

5.0

Adam was very helpful.

Rating:

5.0

Easy return, wouldn't change a thing

Rating:

2.0

Appliance dolly I booked was not available. Storage unit I booked was not available in the size I requested. I booked 3 months in advance.

Rating:

1.0

I was in a pinch about being able to store my things while I found somewhere to move to. You were the best option.

Rating:

5.0

I used this facility for years and never had an issue. The staff was very nice and accommodating.

Rating:

5.0

Fast service. Did not have to get out of my truck

Rating:

5.0

Everything was perfect as it could possibly be.

Rating:

5.0

All good, always use this location. Never a problem.

Rating:

4.0

Keep being courteous and friendly.

Rating:

5.0

At this time I rented the 26footer truck which is the biggest they have. Truck runs fine although I noticed a bit of front end shaking which also shakes my CP that I use for my mapping. I contacted UHaul Roadside assistance to check out the truck and they send the roadside assistance team in the shortest time possible and have the truck checked for all possible causes. Upon assuring everything is fine and I feel more comfortable and most importantly feels safe to drive the truck I head on to travel to my destination without any problems. I would definitely prefer using and recommend UHaul truck services because it gives me the assurance that they are always there to support me while on the road. And that is peace of mind that Uhaul team is there at any time to support me. Lastly the rates are the best and most practical as compared to other offers I received. Thank you UHaul.

Rating:

5.0

Your service was excellent.

Rating:

5.0

I just retired and they are awesome on 51st Ave. They really are working with me and helping me keep my things.

Rating:

5.0

I was given excellent service and as a customer that is the bench mark for to return to you for all my future needs.

Rating:

5.0

First class location.

Rating:

3.0

The website showed that this location would be able to provide a trailer and hook it up but they had to send us to another location for that. Update your website to reflect the truth or have this location actually provide the service and assistance as it says it does. The people were very helpful and kind.

Rating:

5.0

I have used several locations and everyone at this location is awesome so I go out of my way to come here

Rating:

5.0

UHAUL has never let me down. Loved the customer service. The truck ran well Thank you

Rating:

3.0

Moving in town ended up costing me over $100 and I ordered the smallest truck. Definitely will be taking my business elsewhere next time

Rating:

5.0

The process to rent the truck was fast and easy.

Rating:

5.0

This was my first ever across the country move. I’ve used u-haul for city moves, and haven’t had the support, communication, commitment, care and concern I experienced with the u-box team in both Woodstock, GA and Phoenix,AZ. One of my five containers got left behind in Atlanta while the first 4 arrived on-time as scheduled. Even with the glitch and delay the u-box team was phenomenal. I never felt worry, or anxiety, they were responsive and even compensated me fairly. With little to no resistance. I would DEFINITELY recommend u-box for not only support, but reliability and pricing!!!! Thank you u-haul for making this move one of my best ever. I and my children are now residents of the Phoenix metro area and I couldn’t have done it without your help!!!! Shout out to Jess in Phoenix….. you were nothing less than STELLAR!!!!!

Rating:

5.0

Great cuatomer service

Rating:

5.0

Keep up great customer service

Rating:

5.0

Great staff and helpful

Rating:

1.0

They really don’t care about the customer.disrespectful especially if you are not white .I will say it clearly too many red necks employees .i have been renting from different places good customer service and friendly but this place has the worst customer service experience

Rating:

5.0

All was fine, no issue. This is the regular location that I use.

Rating:

5.0

This location was good. The place I picked up the truck was awful. I didn't get a survey from that transaction. This transaction was awesome.

Rating:

5.0

Best customer service.

Rating:

5.0

Nothing

Rating:

5.0

Customer service was great

Rating:

5.0

Great customer service

Rating:

5.0

I had the pleasure of finding this storage area for my short term storage needs. I've worked with the manager on duty named Enrique, he was courteous, well informed and very respectful. I have already recommended this storage area to at least four of my friends.

Rating:

5.0

Nothing...

Rating:

5.0

Manager & employees are always great

Rating:

5.0

Everything was quick and sufficient. The general manager was so sweet and patient. I declined the first time, with the storage, but asked when I went in person. He showed me all of the steps with the card (checking in and out). He also showed me where my unit was and easily answered all of my questions. Overall, a great experience

Rating:

5.0

Na

Rating:

5.0

In my opinion based on my experience Nothing needs to improve, great customer service,equipment ready to go.

Rating:

5.0

More customer parking🥰

Rating:

4.0

None

Rating:

4.0

Pickup location needs more staff. We had to wait a long time to get service.

Rating:

5.0

Great customer service.

Rating:

5.0

Great customer service thank you

Rating:

1.0

I rented a dolly and was assured that it would be in the back of the truck to which it wasn’t and complicated my entire move

Rating:

5.0

Build an operating system for frequent renters so the process is quicker

Rating:

5.0

Again great customer service twice in one day— different locations

Rating:

5.0

Quick and easy move.

Rating:

5.0

Employees are always friendly and helpful

Rating:

2.0

THE COUNTER CLERK MUMBLED IN A LOW VOICE. IMPOSSIBLE TO HEAR. SHE KEPT ASKING QUESTIONS I ANSWERED ON LINE. WAS OT AT ALL HELPFUL AND ACTUALLY YAWNED TWICE DURING OUR INTERACTION...NEEDS SOME REAL CUSTOMER SERVICE TRAINING.

Rating:

5.0

I used this Store for Moving Truck and Storage my things and it worked out for very nice. Friendly staff and great area. 👍❤️

Rating:

3.0

Maybe if I wasn’t treated as a criminal I would think about renting from you again. But it would have to be a system wide change.

Rating:

5.0

I found that everyone that helped me , was very pleasant awesome. In the future I will use you all again 😁👍

Rating:

5.0

Both staff members were helpfull and helped hook up the trailer tp my truck. Will rent again. Thanks Albert of Glendale,AZ

Rating:

5.0

Thanks for all the help we appreciate it

Rating:

5.0

We appreciated your professionalism and placed a review on google! Thank you

Rating:

5.0

Keep up the good work!

Rating:

5.0

Friendly staff, especially Adam. Thank you.

Rating:

2.0

The mobile check in was a nightmare. It’s a small lot, but difficult to find the right vehicle. The “spot numbers” are either not visible, or not marked at all. The instructions for locating the vehicle number stated that they were on the bottom left of the back of the vehicle, but, in fact, were located at the very top left of the truck. Booking a uhaul in general is already excessive with all of the added questions to get to the checkout page. My time is valuable to me and I don’t have time to spend 10-15 minutes trying to make the booking, another 10-15 minutes to check in, then to find the truck, THEN to take pictures from every angle, and lastly to check out upon return. The process is overwhelming, frustrating, and too long. The truck itself was technically clean, but in poor shape. The vehicle showed a lot of wear and tear. Just overall, not a great experience. Fortunately, when I did talk to an employee, the experience was neither good nor bad. They were all helpful. Ps. If you order an add on, like a dolly or furniture pads, why not have that loaded into the truck already? Why do I have to go through this maze only to find that now I have to go hunt for the extra equipment? Just insane.

Rating:

5.0

This location never disappoints. Easy in and easy out.

Rating:

4.0

We had issues with the lights on the third floor and had to move to another location. We had over 100 bicycles that we needed to repair for the Foster Alliance so it was imperative that we have lights. Kaleb was very nice and when we moved in. Andy is amazing and very understanding. He is an exemplary employee and should be recognized for his outstanding customer service.

Rating:

5.0

The best uhaul team in AZ, management was great n helpful as well as the rest of the team. Great work guys👍🏽

Rating:

5.0

Staff was amazing

Rating:

1.0

My storage was paid until the 26th of August and I feel I was ripped off. Will never do business with UHaul again. Bye

Rating:

5.0

Was highly satisfied with the storage facilities provided, all my items were well stored.

Rating:

5.0

Great customer service. Clean

Rating:

2.0

I was overcharged after first month of storage that was not communicated and I was not able to use storage 24 hours timeframe. I was not given back my deposit as well.

Rating:

4.0

This location is very centric and well-lit and maintained. The staff is a hit or miss. The older white guy was not so friendly and very off-putting. Most everyone was cordial and helpful. Would I recommend this location to a friend? If the location is what they are looking for, yes. For frienlines, humm, not so sure.

Rating:

5.0

Very friendly & courteous

Rating:

5.0

Overall a great team to be with I’m happy

Rating:

5.0

Manager was a great help with everything will rent from him again

Rating:

5.0

I've used this self storage for a few years now and have been very happy.

Rating:

5.0

Uhaul is close to my heart. I was hired with no experience training. Uhaul hired me way back when I needed a job most urgent. Trained me to learn wiring hitches. 1980's.Thats my story. Adam contacted me by telephone, I am confidently pleased for his response.

Rating:

5.0

Very helpful and friendly service and staff. Thanks for all you do!

Rating:

5.0

I rated 5 stars for the simple facts of the location, pricing, and facilities itself. What I want to be addressed is UHAUL not pro-rating for the unused portion of the month. I have been renting for almost a year, I was on auto pay, and followed all policies. The employees at this location said that they do not prorate, if I knew that was the case I would have moved my stuff out a few days earlier or pushed it back so I could utilize my space and get my monies worth. I was also told when I rented the unit that any unused boxes could be bought back, now I'm told that I need my receipt. I bought them the same day I rented the unit and the moving truck. I'm sure it is in your system that I purchased the boxes, however I was told they couldn't look for me and it would be hard to find. Not if I have a contract for the unit and truck I think they could have located my purchase if they looked. Or if I was told that I needed to hang onto my receipt to get the but back, I would have. Please have someone follow up with me via email. I have tried settling this with the location but I guess this is out of their training or authorization abilities. TLMonaco68@gmail.com Thank you

Rating:

5.0

Great service and experience all the way around!

Rating:

5.0

Never had a complaint

Rating:

5.0

Everyone that works there is courteous, respectful, and quick to help…

Rating:

5.0

Love the agents they were very friendly and helpful I would recommend U-Haul to everyone

Rating:

5.0

Love this place no problems what do ever! Will rent here again!!!

Rating:

5.0

I thank Uhaul for helping when I really needed. They worked with me to extend the amount of time I needed the moving truck and didn't charge me for the extra hours. It was a real stress free experience. They also provided same day move in for my storage unit. 5×10 was the perfect size to fit all my stuff.

Rating:

4.0

24/7 access to get in storage was more needed

Rating:

5.0

Thank u for your Great adventure it's been since 2017 now I'm back on my feet, thank U for everything, 🙋‍♀️🖐👍

Rating:

5.0

needed a clean, dry, tempered Storage unit for a year to hold our belonging until home was finished. Worked out great, convenient hours, and U-Haul employees were friendly and helpful.

Rating:

5.0

Need a/c in the basement it's too hot other than that it was great

Rating:

1.0

You refused to work with me on payment options and auctioned all my belongings.

Rating:

5.0

Great staff

Rating:

5.0

James was extra caring , kind and courteous. Informative. And made sure all my needs were met. No one was kinder. Awesome employee.

Rating:

5.0

Just the hours I worked made it hard but the staff with the exception of the lady that works up there are very nice. She needs to reconsider working with people because her attitude sucks

Rating:

5.0

I was able to get in and out of my unit very efficiently! I am grateful for the friendly staff that helped me when I was in a tough spot. Shout out to the manager who listened to me when I needed it the most.

Rating:

3.0

I’m leaving because of the price increase. And there is maybe a whole 2 people working there at anytime and there is always a line.

Rating:

5.0

Love the employees

Rating:

4.0

I will be a return customer.

Rating:

3.0

The Storage unit I ordered was not available! I had a confirmation number and the reserved unit that was not really in existence! This was a problem, there really weren’t other options which makes one wonder why you even make reservations with U-Haul… but the gentleman, Behind the counter was able to find something that worked. It will cost me quite a bit more not thrilled about that. This is not the first time that I’ve reserved Some thing from U-Haul they didn’t really exist when I got there. Yes I do still use U haul services but I have to say you need to get better at knowing what you have in inventory and making sure you don’t double book! I said that I wouldn’t recommend U-Haul to a friend there was no maybe offered, I may recommend it but I would let them know that even though you book ahead what you’ve ordered may not be there so be leery! It ended up OK and I have a storage unit but it’s costing me way more and it’s not a drive up one I’m a senior didn’t really wanna have to put everything on a cart and wheel it around in the buildingAnd made reservations so I wouldn’t have to do that but now I’m doing it anyway at a higher price not exactly thrilled. However that being said, the people who actually worked at the store did the best they possibly could with an impossible situation that start it from your 800 number

Rating:

5.0

Erique was amazing

Rating:

5.0

Enrique was very helpful

Rating:

2.0

I applied online at 9 pm at night and didn't realize they were closed, ok no worries. When I was ready to move in (during business hours 2 days later), I learned that I was given a refund because they had double booked the unit. The refund wouldn't show for a few business days so they wanted me to pay again. I can't afford that. I didn't receive a call or text and unfortunately I showed up ready to move into no unit.

Rating:

2.0

tax. Of the employees told us a bold face lie and then lied about that too.

Rating:

5.0

New to the area and needed a convenient location to store excess property. This location is only a short drive from my apartment. Coty was extremely nice and will enjoy doing business with her . Thanks David

Rating:

5.0

A lot of changes with the company but that is good. I felt comfortable with my personal belongings in storage at their facility. The Manager seemed caring.

Rating:

4.0

Staff was friendly just the hours was ok to have access.

Rating:

3.0

More expensive than other places

Rating:

1.0

I was a tenant for I believe 2 years. I am giving you the credit included with COVID. This place sucks. COVID saved its life. Good luck.

Rating:

5.0

Great service

Rating:

3.0

Person at front desk was very rude and acted as if I were bothering her when it’s clearly her job to customer service your customers .

Rating:

5.0

Couldn't ask for a more courteous , helpful staff. Took care of all my storage needs . Even gave me a upgrade because of elevator issues. I appreciate that thank you , UHAUL. DWB

Rating:

5.0

I was very please with my access to my possessions. Thank you

Rating:

3.0

Moving into the building was a bit of an annoyance as we had to use the key card for every load. Very inconvenient.

Rating:

1.0

I went there earlier today to rent a storage unit and was helped by a new employee. He was very friendly, but he missed quite a few important details. After completing the transaction, I went to check out my unit. I was not offered to be shown where it was by the office staff, and when I tried to get in through the doors, they didn't open. The janitor informed me I needed to use my card. I was not given a card. I had to go back inside and ask for my card. Not a big deal at this point. I was given my card and was able to get in. When I went to the basement to view my unit, it was locked. I was informed by the personnel in there that I needed approval for them to remove the lock. I spoke with the "manager" Coty, and she said it was approved. So I went to get back in, and the door would not open. After standing there for a few minutes, I went back inside and spoke with Coty again (who was too busy to make sure I had everything I needed to complete my transaction). She then informed me it would take 24 hours for my card to open the doors even though it was checking me in and out. She then pointed out a door that I could use that was in the office (would have been helpful to mention during the rental transaction). I then went and found the janitor and let him know that Coty authorized the removal of the lock. He removed it and asked me where my lock was. I told him that I was told they weren't provided and would have to buy my own (and was not told they sold them there), and he told me that it should have been. I returned to the office again, and asked Coty if I could ask her a quick question, (about the lock), and she told me I'd have to wait until she finished helping the customer she was with. I then told her that I had not been fully helped, and she ignored. I only wanted to question about the lock. At this point, I was thoroughly frustrated with this entire ordeal. When it was my "turn", I inquired about the lock in which she told me "how am I supposed to know you weren't offered a lock?" in a rude tone. I then told her that I would like a refund since if it's this difficult now, why would I want to continue this agreement. She then told me, and in a very rude tone with angry facial features that "Don't take this out on him, he's new!" I said I wanted a refund again, and it was processed. The issue here is that they had a new employee with no training, the "manager" didn't care, and the rudeness when trying to get everything straightened out. I don't work there, so how am I supposed to know the procedure? Coty is a terrible manager, and if you, the owner, check this, please re-think your employee decisions.

Rating:

5.0

Very satisfied with how the staff at U-Haul (East of 51/on Glendale) have treated me and mine over the years/check out procedure was very easy-I will return to this location when the occasion arises in the future-thank you for a pleasurable experience

Rating:

3.0

I had a good experience except the time the manager (I don't remember his name), had a problem with me being in my unit longer than an hour. He made it to where I couldn't get back in that night. I was trying to organize my stuff and clean up and grab some things on the way out. He made that very difficult for me! I never had a problem before that, but I thought that was very rude to do that behind my back.

Rating:

5.0

Amazing experience with entire staff especially from Damian and Michelle. They both were very helpful

Rating:

5.0

I was not unware of your storage facilities, and move in specials when I first went there for a truck rental. I was exceptionally impressed with the way the head manager (Damien) was able to expedite, organize, and resolve business matters effectively. I will always use them as a dependable company, and will recommend them in the future. Thank you.

Rating:

5.0

Dallas the customer service representative who helped me get a storage was very professional and very helpful , delightful to see such a nice person so willing to answer all of my questions and showed me around explained there requirements clearly and I definitely would recommend to others this place is great.

Rating:

2.0

Horrible customer service locked out numerous times days later still after paying bill could not get in contact with any one in office or management anytime I tried they did not return my phone calls just overall worst experience with uhaul I've ever had

Rating:

3.0

Manager told me back in Nov he had taken care of an issue for me. Here we are 4 months later and it still.is outstanding. Then when you try to talk to him he has major attitude. Its ashame, but this is one facility I won't be using again. Thanks Damien for not having a sense of urgency.

Rating:

5.0

This is one of the best facilities of U-Haul which was much appreciated. Staff very helpful and not pressuring you to purchase something you do not want or need. Service was great!

Rating:

5.0

The facility was clean, the reps were very helpful and courteous. I’ll definitely give it another visit and recommend to friends and family!!

Rating:

5.0

I had the best experience with your uhaul family. Victoria offered me a free rental for my bedroom furniture. Then Damien and Jiose helped me move it into the storage. J

Rating:

5.0

Uhaul place was great. The uubox I rented was not. We spent 4 hours loading it only to realize that the door was broken in mulitiple places and would not move past a certain point to latch.

Rating:

5.0

They are always awesome.

Rating:

1.0

Li got lo k out of the storageunit ,before i fonish moving my thing in My storages door was left wide open. I ha be furniture sittiing on the elevator and in the door front ecit

Rating:

3.0

Rented a truck from a young man named Eli half way threw my transaction another gentleman came up and told him that truck was on empty and he said he's too far into it to go back. At no point did he

Rating:

5.0

I said that i would not rate u-Haul because of the many arggirevation i have experienced, But i must say the U Haul at 51 first in Glendale make all the bitter experience sweet. To 51 glendale uhaul

Rating:

5.0

Victoria and Hope = amazing!! Service well done by both. Will gladly take them every time!

Rating:

5.0

On August 26th 2019 I believe is a Monday me and my brother arrived at that location at 7 a.m. in the morning and thank God they were on time. Michelle in the morning crew treated us very nicely.

Rating:

5.0

I had a storage unit for a little over a year with hardly any trouble. Any issue I had was corrected immediately and with little hassle.

Rating:

5.0

As always, Damien and his staff were very helpful and friendly! Will continue to recommend this U-Haul location to family and friends!

Rating:

5.0

Where very good

Rating:

5.0

Awesome customer service and was very helpful.

Rating:

1.0

Only one guy working desk. He’s trying to do everything. We also witnessed a drug deal and someone living in the storage facilities.

Rating:

4.0

Na

Rating:

5.0

No lighting

Rating:

5.0

Very nice and smooth.

Rating:

5.0

Thank you for making this process so quick and easy!

Rating:

5.0

Amazing service

Rating:

5.0

The staff here is amazing! They made my experience very personal and I would recommend them to anyone looking for a storage unit!

Rating:

1.0

U-boxes were delivered to my house & the following day charged another month storage. Over two weeks still not refunded as I told it would be.

Rating:

5.0

I'd like to thank the staff they we're friendly very helpful checking in and checking out, my family and I would use u-haul again. The McKay family.

Rating:

5.0

I rented a storage unit for approx. 7 years. I never had an issue with staff or the facility. In fact, the staff worked with me when I missed payment. Thank you for your assistance.

Rating:

5.0

Steven gave wonderful customer service, he's very Helpful , nice, and fast.

Rating:

5.0

Great service.

Rating:

5.0

This is my favorite UHAUL store because every associate actually listens and point in the right direction 👍🏾

Rating:

5.0

Damien Camacho was so helpful your company On 51st and Glendale 5024 West Glendale ave. Glendale Arizona 85301 is the only one I ever deal with period for all my uhaul and storage needs thank you

Rating:

5.0

Staff was friendly and helpful with all my needs. I do wish the storage still had 24hr access as is posted all around the facility, but I understand why the hours are restricted.

Rating:

4.0

I like the service that I received, and the trip across country was very good, and when I had a problem there was someone sent to my location took care of the problem and I was back on the road,

Rating:

5.0

Staff was friendly and helpful

Rating:

5.0

Damian was the best manager he worked with me to the end all of his staff was very polite thank you !!!

Rating:

5.0

All associates concerning my visits are the best most Outstanding team of people I have ever met at any establisment concerning Storage.😀 Efficient, courtious. My #1 go to for rental & storage Tks.💕

Rating:

5.0

Sergio was a great help he goes above and beyond in taking care of you ... Sergio deserves a raise!!!

Rating:

4.0

None.

Rating:

5.0

Damien is without a doubt one of the nicest people I have known. It did not matter what we needed he was there to help. We recommend this facility to everyone we know!!

Rating:

5.0

Owner is friendly and helpful. Would recommend.

Rating:

2.0

Horrible at calling people back. Refused to work with me when i fell behind. Horrible experience

Rating:

5.0

I am sorry I forgot the agent's name but he was so polite an patient even though the computers were not working properly. Thankj you.

Rating:

5.0

Damien and Kayla and Crystal were excellent at this facility, very friendly and helpful. too bad the rest of the people I talked to from Litchfield Park and Regional office was not as accommodating.

Rating:

5.0

The staff are my new friends. They provided a proper lock to my storage after I was hundreds of miles away, and I even got the newest possible truck for my multi-state drive! Thanks to Damien and crew

Rating:

4.0

Thanks