Customer Reviews for U-Haul Moving & Storage at 65th St & Geyer Springs

Rating:

2.0

One male employee was sleeping when I arrived. The same employee then went outside with me and was unable to effectively assist with the trailer-hitching process.

Rating:

5.0

I had no problems at all. Thanks

Rating:

4.0

Everyone was very helpful!

Rating:

5.0

Jordan he was excellent on job

Rating:

5.0

Did what they said they would do

Rating:

1.0

Did not put a pin on trailer it came off when loading the car on it. Had to buy my own

Rating:

2.0

Person in charge of rental process was not helpful when I was confused. Her demeanor was cold and she rattled off directions like she didn't care if I understood. I won't use that location again.

Rating:

1.0

I was very disappointed. The had a bad transmission and when I returned it the Agent was aware that this was a known issue. Very lucky we dis not have a brake down. If it was not such a close move I would have taken the time to return it. Service at pickup was almost self serve. Not what I am used to with Uhaul.

Rating:

4.0

Easier pickup after making reservation and paying with a card through the app.

Rating:

3.0

I recommend using card. If using cash it's a bunch of hoops to jump through and an unnamed employee lied about mileage and fuel usage. After walking to truck to verify mileage I was reimbursed for mileage. The claim was that I drove 40 miles but it was proven by verifying odometer that I had only driven 10 miles. If using u-haul take pictures of odometer and fuel before and after usage

Rating:

5.0

N/A

Rating:

5.0

Great experience! The rep was knowledgeable, quick and professional!

Rating:

5.0

Very understanding and I thank them so much for that!

Rating:

4.0

Another employee came up and helped me and another customer at same time, Great..

Rating:

4.0

No problems with equipment sand employees were very nice and helpful.

Rating:

1.0

The first truck we got in was horrible. The doors had gaps so big you could see out of them. The tire was low and the check engine light was on. The second one wasn’t much better but manageable. Also, the lady put it in wrong and we had to drive 45 min to return it so we didn’t pay a $260 fee.

Rating:

4.0

I think the truck needs steering fluid !!

Rating:

1.0

Agent was very rude and didn’t fix my issue with my rental I feel as if I was over charged and unheard

Rating:

1.0

Horrible customer service

Rating:

4.0

Could do more for customers with storage space main sliding door has been broken for months and had to take furniture and unload around through a small normal door.

Rating:

3.0

When I picked the truck up it showed 229 miles til empty. When I took it back, I put enough fuel in the truck that it showed 230 til empty. They charged me $9 because they said I did not replace enough fuel. So I am very disappointed with that! Everything else was good though

Rating:

5.0

Very pleasant experience, will be back!

Rating:

5.0

The girl that assisted us help us find everything we needed from boxes , furniture mover, and our 6x12…. She was amazing with helping us extend our reservation and when we dropped of the rental she was there to assist us with a smile!! Absolutely amazing location and staff!!

Rating:

5.0

Give us a break on some of the mileage LOL

Rating:

5.0

Nothing. The crew was polite, efficient, and knowledgeable.

Rating:

5.0

Nothing! I give Mandy the Supervisor and the Customer Service gentleman a sixteen on this survey. The were so helpful I felt like i was at home. I've been seeing Mandy at other stores and it's time she gets her own store. Go Mandy!

Rating:

5.0

New locks for the key pickup. The woman that was working today had to help me get the lock open. Other than that I had no issues.

Rating:

5.0

The professional lady at the counter was awesome. She was also they same one that rented the truck. Will b back if needed

Rating:

5.0

Everything was good

Rating:

5.0

Easy to book on the UHaul app

Rating:

1.0

This account was fraudulently opened and there is no way this store actually verified identity or the information that the criminal provided. I live almost 10 hours away and have never heard of or set foot in this store. Now I have to file a police report for identity theft.

Rating:

5.0

The young lady that was working is excellent at multi tasking!!!! She did an awesome job with the amount of customers that were there at one time

Rating:

1.0

The truck was reserved for a 7:00 AM Pickup. The place wasn't opened until 7:20 - 7:30 AM?? The gentleman (and I use that term loosely, as he had the personality of a rock) that finally opened had a major attitude. I'm not sure exactly what his problem was but I was very disappointed with the lack of professionalism and not apologizing for the late opening. I kept my wits about me and didn't exasperate the situation as I needed the truck. I've worked in a professional environment for over 35 years and if he was my employe, I would have second thoughts about keeping him employed!

Rating:

5.0

Kenyatta was very helpful

Rating:

4.0

The only glitch in our rental was that facility doors were locked when we arrived at 8:15AM for our 8:30 rental. Evidently the employees needed to step out for a few minutes, but there was no sign indicating that they would be back shortly. After about 10 minutes they arrived and completed the rental process efficiently.

Rating:

5.0

Good place, helpful staff

Rating:

5.0

Good management!

Rating:

1.0

Horrible managent, crazy prices for the location and service, manager would act out of character whenever it was their fault i couldnt pay my bill. The uhaul app never worked so i had to call to pay and when they wouldnt answer id be charged a late fee and the manager would never waive it

Rating:

3.0

Had a breakdown and a flat

Rating:

3.0

We had a car hauler with a tire that blew and a dead battery on on of the trucks. We expect some accommodation for the hassles.

Rating:

5.0

Everything was just fine

Rating:

5.0

Nothing at all except a little more Training in using Google Maps to help the customers get closer to drop-off locations on one-way trips.

Rating:

5.0

The young lady and guy at the counter were very helpful. I actually had to change my reserved storage because I needed a ground level. The guy was very helpful and found one for me. He explained how to use the entrance doors. When we got in the storage unit, a more seasoned young lady was very helpful and insisted to help me find my new unit. She opened my unit for me and offered me the cart for free. When checking out, the young lady helped me. She was very personable and nice. All around great experience. I was very impressed! They all went above and beyond!!

Rating:

5.0

Front desk associate was amazing

Rating:

4.0

Great personal service!

Rating:

5.0

Better training of employees for equipment check out when the equipment has been reserved and payed for in advance.

Rating:

5.0

Thank you for everything. One service rep did not appear to be aware of my prepaid reservation of the tow bar and tried to charge me.

Rating:

5.0

Everything was smooth n expeditious...thank you..

Rating:

5.0

The guy that helped us was extremely professional, very helpful, and friendly.

Rating:

5.0

The employees at this location were very friendly and helpful 🙂

Rating:

5.0

Extremely helpful and professional

Rating:

5.0

The lady that was very nice I would definitely recommend people use U-Haul I was very pleased with the time and orderly faster that they gave me my truck and storage

Rating:

3.0

The equipment was clean but The lock on the back of the truck was bent and we could not secure our equipment.

Rating:

3.0

Due to error not my own, autopay was taken off of my storage accounts. I was charged crazy fees that could have been avoided if the auto pay was on my account, yet nobody wanted to work with me in fixing this. I will be moving out as soon as possible.

Rating:

5.0

Nothing I can think of

Rating:

5.0

Everything was very good, they were very helpful and the price was reasonable

Rating:

5.0

Everything was fantastic and employees were very knowledgeable! Thanks

Rating:

3.0

Bought and extra day of rental and did not need it. Agent said I could get a refund. He also said he needed a $80 deposit on top of rental price. Neither of these refunded and there no itemization of charges. Pitiful service and billing. Feels like an overcharging scam to me. Very disappointed in Uhaul, I usually get decent service.

Rating:

5.0

Staff was very accommodating and polite

Rating:

1.0

Spent 2-3 hours trying to get the key. The description for that specific truck for the location of the key was not correct. I had to call the 800 number and that took a long time to get a hold of somebody. Once the rep got the gm on the phone she let us know the description was incorrect and that the key was in a different location. Even the rep stated that the description was poorly written and did not give the right direction. I was not happy. I had to come back the next day and rush to move in one day.

Rating:

3.0

Be nice to the people that are coming to you for help. You never know just what your customers may be going through. Empathy and compassion goes a long way: and its easy to do too if you actually have a heart. Its okay if you don’t like your job, but its no excuse to be a shitty human to people that need your service.

Rating:

5.0

You all did wonderful

Rating:

3.0

The truck I had wasn’t that clean, it acted as if it wanted to stop working, check engine light was on, and it kept going in tow mode.

Rating:

4.0

I would use this storage unit again. I like the security and staff

Rating:

3.0

Access to the sliding door was poor. Made it difficult and time consuming to bring things in and out

Rating:

5.0

Thank you so much for a pleasant experience.I will use your facility again and refer you to others.Thanks again at the 65th Geyer.Littke Rock location.

Rating:

5.0

It’s always clean here

Rating:

5.0

The counter guy was extremely helpful. At the end of a moving day I couldn't have asked for a more understanding person. He even noted that I acquired a free months rental. He was awesome, I didn't catch his name. Young Black American highly intelligent and knowledgeable about the storage process and size . And also met me at the door and proceeded to show the process of checking and gaining access to storage area, all the while handling customers; that were purchasing boxes and things. The guy gave us a couple reconditioned boxes to finish the job. TOTALLY AWESOME keep guys like this you'll never have a customers complaint. period

Rating:

5.0

Kenyatta Is awesome!!! Very helpful, informative and gracious! She is what made my experience an excellent one.

Rating:

5.0

Very well kept and friendly people

Rating:

5.0

N/A

Rating:

5.0

The storage facility was a reasonable price. The location is a little weird. While it’s not necessarily is the “good” part of town. It’s in a great location from the highway and close to where I live. Kenyatta Connors and staff were always super friendly and helpful when I had a request or question. The facility is safe and secure. The other customers and people I met there were just like me: looking for a safe and affordable storage area for their needs. Thank you.

Rating:

5.0

The general manager was very courteous and helpful

Rating:

5.0

The manager was very helpful, patient and kind.

Rating:

5.0

Great service

Rating:

5.0

Would use your facilities again if needed

Rating:

5.0

The facility was clean, the staff was nice and very professional and it didn’t take long to get everything done. I appreciate the help given by the GM

Rating:

5.0

The general manger here was lovely and professional. It was a great experience and I’ll definitely recommend to family and friends. I had to come to the Geyer Springs location after the GM at the Colonel Glenn location was extremely rude, unprofessional, and condescending. It seems like she hates her job.

Rating:

5.0

The only Major problem I had was mice or some typa rodent got in unit left droppings nd urine stains on things

Rating:

4.0

The only problem I had was my bed could not fit in the storage

Rating:

2.0

Poor communication moved out unit 2/18/23

Rating:

1.0

TOOOOOOOOOOOOOOO MANY ROOF LEAKS, WATER LEAKING INTO THE STORAGE. I WOULD HAVE NOT RUSHED TO MOVE MY THINGS OUT HAD I KNOWN THEY WERE SAFE AND NOT GOING TO BE DAMAGED FROM WATER.

Rating:

4.0

Kenyatta and Keith at the 65th and Geyer Springs location are awesome. They always went over and above to provide excellent customer service. If I need another storage unit in that area, I would definitely go back to them.

Rating:

2.0

My items were damaged to to a leak in the bison and I was not informed of the leaking then when I brought it to the attention of management I was blown off and just told to file a claim

Rating:

1.0

When I got there my reservation couldn’t be found he then told me that the manager never checked the truck in so I had to wait until he made another reservation and I also did not get the storage I had booked either! Very horrible experience I’ll never spend another dime with uhaul

Rating:

1.0

It was raining in my unit. I was told there was nothing uhaul could do since I didn't have insurance, which wasn't offered to me when I got the unit. The employee goes on to say it always rains in them!

Rating:

2.0

They drove a uhaul truck through my storage door and it wasn't secure for days after I was told it would be fixed the next day. My storage had roaches in it that I didn't bring there and had to come from storage room next door. I'd rather keep my things n the backyard than at that Uhaul on Geyer Springs.

Rating:

4.0

N/A

Rating:

2.0

We had a reservation for a10x10x10 and nothing was available. Wasted hours of my time. Would never. Use u haul again for any type of storage. They shouldn’t reserve something that isn’t available. Awful experience

Rating:

5.0

God is good all the time!

Rating:

1.0

After arriving to the facility to unload the uhaul we got several items off the truck and was arrived at the unit it was leaking. I spoke with the representative which informed me they didn’t have anymore units available and there was nothing he could do. I had to find another storage facility and get the truck turned back in with a hour a spare and it was close to everything closer. It was very inconvenient. Time and money wise.

Rating:

5.0

Everybody I know has business with you guys you all are wonderful

Rating:

5.0

Shardae was so helpful and knowledgeable, extra kind

Rating:

1.0

U halll customer serviced agreed to return money as I called on March 10 morning to call cancel the rent which was supposed to start on March 10 and I am moving my stuff only on March 12. Since I had to store in different location, I requested to calccel or change the place. But I never heard from LR office, and charged on my account for service I never used. Terrible experience!

Rating:

5.0

Thank You!!!Those Ladies are awesome!!!

Rating:

5.0

Great Experience!!!Sharde Nieves was very helpful and courteous...Highly recommended!!!

Rating:

5.0

Love them there’re so kind and nice

Rating:

5.0

Kenyatta was very sweet, personable and accommodating. Give her a raise.

Rating:

5.0

Very clean and friendly staff .

Rating:

4.0

Only issue i had so far was the online process. Thought it was my phone at first but when trying to upload my DL and proceed to check out the page kept freezing and would have to start over again. Tried it on another phone and did the same thing. Eventually I got it to go thru.

Rating:

5.0

Very helpful and friendly staff!

Rating:

5.0

Very good people and a great place to store

Rating:

5.0

Very clean and friendly service

Rating:

5.0

The employees at 65th St & Geyer Springs location were very friendly and helpful.

Rating:

5.0

Me. Nieves was courteous and friendly… two unfortunately rare attributes in these times. She made us feel like she cared about our specific needs and was happy to provide her assistance. The next time we need a storage unit, we will be using this location.

Rating:

1.0

I paid cash after dropping the van back off, then I find that my debit card was charged $14.06, September 14th, I requested a refund, I was told it would credit back to my account, 7 days later I have not gotten a refund, I instead was told I would need to speak to the supervisor tomorrow, I have waited a week, now I will have to report this to the credit bureau.

Rating:

5.0

Best service ever

Rating:

2.0

It had roaches and rats in it. It’s clean, climate control but definitely has roaches and rats…. Once i saw that i gave all my stuff away that was in the storage. But the people are friendly and very helpful!!!

Rating:

5.0

Staff was professional/provided helpful information/knew company standard !

Rating:

5.0

The front desk clerk (guy) initially told me that there were ONLY 5X5s available and that the Kanis location had the larger units. I asked several times to verify. I had to go online myself only to discover that there were PLENTY of units and rented from there. Thank goodness for quick thinking and online rental and move-in.

Rating:

5.0

Sharde's customer service was excellent. I was extremely impressed with her professionalism and positive attitude.

Rating:

5.0

N/a

Rating:

5.0

I had an overall great experience!!😁 Thanks!

Rating:

5.0

Staff was friendly and helpful, and I didn’t have to worry about my things, because my storage unit was safe and secure!

Rating:

2.0

They charged me to open lock but I still had to cut it anf they didn't give my money back thats bad business

Rating:

2.0

The lady was very rude and had a attitude when I walk in

Rating:

5.0

The sales clerk was great. He did a great job on providing me with a storage room, thanks U-HAUL!!!!!!

Rating:

5.0

Staff was fantastic and very helpful.

Rating:

5.0

MS. Sharde and her staff are amazing. They where always able to help. I would definitely use them again.

Rating:

5.0

Just awesome. The manager is so amazing and helpful

Rating:

5.0

Charde was exceptional. She made sure I had everything I needed. She explained to me the sizes of the trucks & storages. She answered all questions I had & was very professional.

Rating:

5.0

No comments at this time!

Rating:

4.0

N/A

Rating:

5.0

I really appreciate the staff at this location. All were very accommodating and sensitive to my needs.

Rating:

5.0

Great customer services

Rating:

5.0

Good units and friendly staff! Couldn't ask for more.

Rating:

3.0

Store manager at this location was very unprofessional and rude and called my peoples out there name

Rating:

5.0

The GM was very polite and nice. I will give yall an A plus

Rating:

5.0

Did a great job taking care of my things

Rating:

5.0

This location is still rated #1 is my book and I visit a lot of branches! Thank you Briana for doing an excellent job!

Rating:

5.0

Nice, personal, and expeditiously responsive in our time of need. We are very thankful for the availability of this store and kindness of its staff.

Rating:

5.0

Very friendly staff. I will Recommend your store on Geyer springs and 65th. Thanks and god bless

Rating:

2.0

I was told two different things from the call center and store rep. When I called I was told I could rent the truck for 24 hours and when I went in the told me I would be charged a extra day

Rating:

5.0

She was very helpful, seeing as this my first time ever needing a storage unit. She was able to help me with all my many questions. From a truck reservation down to pick a lock for my storage unit.

Rating:

5.0

Very Good Service

Rating:

5.0

Great customer service

Rating:

5.0

Everyone was great! Seamless and well organized!

Rating:

5.0

Great customer service

Rating:

5.0

Everyone were friendly and very professional. I have no complaints.

Rating:

5.0

Excellent service,the people in this Store were great,nice, and helpful, they were concerned and very good at what they do. I recommend this U-Haul to anyone looking for great service,good work.