Customer Reviews for U-Haul Moving & Storage at 6th Ave

Rating:

5.0

Absolutely nothing everything went well very helpful. They did a great job.

Rating:

5.0

Everyone very friendly and helpful. Adam did an excellent job installing our receiver hitch.

Rating:

1.0

Dirty facilities , terrible staff thats never there and broken or not functional door, Trash everywhere, will not come back

Rating:

5.0

I didn’t grab the employee name, but it’s the third rental where I dealt with him. He’s very pleasant and helpful. He’s one of the reasons I come back to this location.

Rating:

4.0

Better truck maintenance

Rating:

5.0

Employees very nice and helpful.

Rating:

5.0

The gentleman who helped me was polite, friendly, and professional. He was neatly dressed and gave the impression he enjoyed his job. He helped me with the necessary paperwork and helped guide me to which vehicle would best serve my needs.

Rating:

5.0

Overall experience was excellent. Very professional and friendly staff. Derek was exceptional.

Rating:

5.0

Great customer service all the workers are super nice and very professional

Rating:

5.0

Great Service!

Rating:

4.0

Clean the truck glass inside and out and the cab before you let them leave the velocity.

Rating:

5.0

Adam with a clean, no fluff way of doing business. I appreciated the efficacy. Two thumbs up!

Rating:

3.0

Your GM tried to move a 2-ton truck forward by pushing his back into my tailgate - the second i noticed his actions i stopped him from a permeant dent. The answer was to ask me to pull ahead one inch, which i did, we could have had a big issue to deal with, for a GM not a smart move.

Rating:

2.0

Ypu need to hire more workers. You had one employee doing everything by his self. He had a good spirit despite him being overloaded with all the responsibilities by himself

Rating:

5.0

The staff was great

Rating:

5.0

Excellent. Friendly and helpful service.

Rating:

4.0

Manager was very helpful and nice, not just to me the place was busy. He was awesome to everyone at 6:30 pm with a storm coming in. Great dude!

Rating:

5.0

Rep was very nice and friendly even though the system wasn’t working properly rep reassured me that everything was taken care of for me

Rating:

5.0

No improvement needed. We had a very pleasant experience. All 3 men was nice and accommodating.

Rating:

5.0

Very efficient, got me checked in extremely fast.

Rating:

3.0

We moved our stuff in because another place was getting too expensive. Then the rates here were raised every year until it was priced out of all comparison to even other UHaul places. The climate controlled section was almost never in the optimal range shown on the big thermometer and for the price paid, it should have been much better controlled. But our stuff survived and was secure.

Rating:

2.0

The manger was a little creepy . After I paid my storage they continue to double lock my storage an I couldn’t use my 24 access because it was double locked . My stuff was in storage for a whole year. I get it out an my totes are covered in rat poop on in side storage unit !

Rating:

5.0

Great job 6th Ave U-Haul.

Rating:

5.0

Derrick was fucking awesome. Give that man a raise!

Rating:

5.0

Rental went smoothly. Attendant was friendly and professional. Thank you

Rating:

5.0

Good service

Rating:

3.0

Lower the deposit. My total cost was $23. My deposit was a was more than $100. I feel the deposit should be twice what the rental price is. Reason. When I returned what I rented (earlier than requested time). My deposit refund was $107. I got a receipt for that. But my bank statement said I was charged the full amount of $133. When I came in there. I was given another receipt claiming I was credited for $107 and that I needed to talk to my bank. So I did. Now I have to wait ten days for the bank to investigate because the say it doesn't show that I'm due any refund.. MAD!!!

Rating:

5.0

Great easy and fast

Rating:

1.0

This car uses a lot of gas.

Rating:

3.0

Truck needs maintained. The support was horrible and steering very loose.

Rating:

5.0

Had good experience

Rating:

4.0

The workers at this location are so understaffed but do an amazing job I'd like to pay them on the back and Adams customer service is outstanding.

Rating:

5.0

The gentleman who waited on us had wonderful customer service skills. He was efficient, friendly, knowledgeable and funny. 😄 He needs a raise!

Rating:

5.0

Quick, friendly check-in.

Rating:

5.0

Drop off was good

Rating:

4.0

Inaccurate gas charges resulting in even more lost money.

Rating:

5.0

No problems. Trailer pulled like nothing at all.

Rating:

5.0

The pickup trucks should be four wheel drive.

Rating:

5.0

He is Super friendly and very helpful!

Rating:

4.0

While the manager was incredibly nice and professional, the truck was not cleaned. I was also charged $60 for an additional day when I was told I’d be charged $30.

Rating:

4.0

lower rate on 1 day rentals,5/9 open trailer.

Rating:

5.0

Great service

Rating:

5.0

I don't know what you could do to improve.Im very satisfied with your service

Rating:

5.0

Everything was really good and professional. Good job uhaul

Rating:

5.0

The Rental went very good. The price was affordable. The only thing we were not happy about is having to pickup the truck in Decatur instead of Hartselle where we live. That caused extra time during moving day. We were originally told that the truck would be available in Hartselle. Otherwise, we appreciate how considerate and friendly the service was at the Decatur location.

Rating:

4.0

The truck was on 3/8 full of gas and I brought it back with more than that but they charged me with 2 gallons of gas. That was a little lame and didn’t find it out till I got my final receipt. They were not busy but still didn’t check it in until sometime after I left.

Rating:

5.0

Laura was very friendly and helpful

Rating:

3.0

Team members during rental were not an issue, but the computer software was an issue. It caused my rental to take about an hour. The team had to call IT.

Rating:

5.0

Excellent staff, service

Rating:

5.0

Air in truck did not work driver door was messed up did not close all the way fender was bent on door. Truck sounded horrible

Rating:

5.0

Nothing, my while experience was great had no problems at all with the service or the U-Haul itself other than a little hard to back up with just side mirrors lol

Rating:

5.0

Put back up cameras on all uhaul trucks

Rating:

5.0

Everything was very professional.

Rating:

3.0

When placing the reservation for the truck. I also requested to have a storage unit reserved. After driving 10 hours, I got to the facility and the girl told me they don’t do reservations. I ended up having to get a larger more expensive unit. The girl was really nice but had no clue how to rent the unit.

Rating:

3.0

The two employees were having a conversation and continued on for 2 minutes while I stood there waiting. The license plate on the trailer was so damaged you couldn’t read the numbers. The trailer didn’t have a jack so I had to buy a jack in order to take the trailer off.

Rating:

5.0

Unit was very clean…building was very clean and easily accessible. Employee was very helpful in many ways, including walking me thru all “rules” and access information.

Rating:

5.0

All around quick and pleasant experience.

Rating:

5.0

This is a busy store on a heavily used main artery in Decatur but it was easy to find. I pulled the truck and trailer into the only spot it could fit but lucky me I was in the right place. I had a bit of a wait but once it was my turn I only needed to park the trailer for the guys and did so in once try like a professional driver does daily. One man walking by even shook my hand for doing it so easily.

Rating:

5.0

The employee that helped me rent the vehicle was fantastic. He was helpful, friendly, and efficient. I would definitely rent from this location again and recommend it to my friends.

Rating:

5.0

Excellent service!!

Rating:

4.0

The location manager was amazing. Our equipment pickup was on a Saturday. Typically a very busy day for U-Haul. He had one employee out due to a death in the family and another employee out with an illness so he was handling everything on his own. He was fast, efficient, and absolutely in charge and never wavered on his level of customer service. What a great representative of your organization.

Rating:

5.0

Everyone there was extremely accommodating and helpful. Derrick and Adam went above and beyond in helping me get a truck rental and storage unit in a very quick manner.

Rating:

5.0

Adam was wonderful and very helpful and personable.

Rating:

5.0

I had a great experience! There were no issues that I can think of even when I had questions about anything I was always given great customer service.

Rating:

2.0

The time it took me to get in and out with my rental was redicuous workers were very slow. I am surprised that store is still opened. The one on Beltline Rd is great 6th Ave is terrible.

Rating:

5.0

Adam and Gierge were very helpful and the faculty was very clean and well organized.

Rating:

5.0

They were very accommodating of our needs !

Rating:

5.0

Don't have any

Rating:

5.0

None

Rating:

4.0

Customer service was excellent, General Manager, Brad was awesome. The only thing I didn’t care for was my unit was near the parking lot that they were doing paving and all the debris kept getting into my unit.

Rating:

3.0

There was alot of confusion with this move due to the electrical being off at the facility. There were no lights on when loading our inside storage unit and it was very difficult for to drive around with the big uhaul due to all the Decatur utilities vehicles blocking access. Also a lot of confusion with the rental. Should have been better explained.

Rating:

4.0

Very helpful and friendly guys at this ihaul Location.

Rating:

5.0

The employees were great. Very friendly. Down side is the parking lot is being repaved and they had to move trailers for me to be able to empty my unit.

Rating:

5.0

Kyle is the best

Rating:

5.0

The young man was very accommodating and professional.

Rating:

5.0

The staff was helpful and professional.

Rating:

5.0

Why are all these surveys biased?

Rating:

5.0

Staff was helpful. Will recommend.

Rating:

4.0

Thanks for everything and if anyone ever ask I’ll definitely see them

Rating:

5.0

This facility was great and the staff is wonderful to work with. A Great Team!!

Rating:

5.0

This location had the best customer service we've ever experienced at any other location. Bo, Kyle and Adam were exceptional. I have just retired from a DM position of 20 years and wish that I had employees that gave the customer care that we received. your company is fortunate to have these guys on board.

Rating:

1.0

This manager, or so he said, called me and tried to tell me I owe $150+ even though I moved out of the unit 1 day after due date! I paid in advance, for months, so why would I pay for a month I did not use? And when I asked for his supervisor's name & number he hung up on me!

Rating:

5.0

The manager and all were very helpful especially the manager and I would recommend this site to anyone.

Rating:

4.0

The main employee I interacted with was great, think his name was Kyle. There was another employee who was there one day though that wasn’t as helpful

Rating:

5.0

No issues or complaints. My belongings were safely stored and easily accessible. Would definitely do again.

Rating:

4.0

I would give 5 stars but I have received 20 texts about leaving a review even after sending “STOP”

Rating:

3.0

Kyle D was rude and sarcastic. The other guy was very polite and helpful. Sunday July 9. 6th ave Decatur Al 35601.

Rating:

5.0

They were somewhat short staffed but worked diligently to assist customers as best as possible.

Rating:

4.0

Excellent service. Only 4 stars because the storage has stairs and it makes it harder to move things in versus if they had a lift or elevator. Clean facility. Friendly staff.

Rating:

5.0

There only one issue, and it is that they don’t have elevator for the units on the second and third floor. Other than that, the units was very contable.

Rating:

4.0

It was a great experience overall. We appreciate the friendly staff and the facility was nice and clean. The only suggestion is to install an elevator. It was a bit of work walking up and down the stairs to fill the unit.

Rating:

5.0

They were great and prices can't be beat! Thank you so much!

Rating:

5.0

Very kind and efficient

Rating:

5.0

Somehow, during initial rental, my Email Address was not recorded, which caused a Late Charge, due to lack of Notification. Otherwise, the staff was very helpful and responsive. No hard feelings...

Rating:

5.0

Great staff

Rating:

5.0

Thanks you guys

Rating:

1.0

Not maintained. Air conditioning leaked into my unit. I was not notified and found many irreplaceable items molded and ruined. Staff does not answer the phone and does not know how to use computer system to do anything. They are lackadaisical and flippant. I would never recommend this facility to anyone else.

Rating:

5.0

Staff very friendly and professional and always made sure I had everything I needed

Rating:

3.0

I have an issue with the new management on 6th avenue in Decatur she was very rude the manager that you had before was very nice and understanding I had some life-changing effects happened to me and she was able to help me out while I was getting on my new path in life she had to go on with her life and move on I talked to two other staff of yours and with that I end up with the new one that's a manager or the store manager of 6th avenue she's very rude do not have patience and it's really awful I have complained about her on the 1-800 number and I haven't heard anything back

Rating:

5.0

Fast and simple

Rating:

5.0

I Am ETERNALLY Grateful For U Haul For Being Available When I Need Storage Space. And Yes, I Would Highly Recommend U Haul!!!

Rating:

5.0

The staff have been wonderful to my husband and I over these 3+years. As well as helpful,professional and funny. We'll definitely use their services again.

Rating:

5.0

Leland, your employee, was great!

Rating:

5.0

Destiny helped me. She was amazing! She was friendly, professional, and very helpful. Their storage rooms are secure, modern access, and clean. I highly recommend using this UHaul!

Rating:

5.0

The two young ladies that helped me were fantastic and really helped me out when needed. 😊

Rating:

4.0

I really appreciate the courteous service. The personnel are so very helpful and friendly at this location.

Rating:

5.0

Clay, the store manager at the Beltline store was very professional, patient and kind and the staff at another location as well!

Rating:

5.0

Awesome customer service

Rating:

5.0

Of all the U-Haul stores I have contracted with over the last 6 months and in 3 states this store has had the BEST selection of vehicles, trailers and supplies. (packing, auto accessories) The storage unit was fine for a climate control while the others were regular units while I was transitioning and moving family. U-Haul doesn't refund early vehicle returns, that's too bad. U-Haul was available when I needed them!

Rating:

4.0

Staff were very friendly and helpful.

Rating:

5.0

Destiny was very professional. She received a 6x12 Trailer I brought down from Delaware and processed my reservation for a storage unit. We did a walk through and everything was "just right" Oh, and thet have a great supply if materials and auto hitch accessories...a great prices!

Rating:

5.0

UHaul here in Decatur, Alabama was great. They helped with keeping the truck longer, free month of storage, and after hours access

Rating:

5.0

Very pleased with U-Haul storage very convenient friendly helpful clean and safe would recommend U-Haul Storage to anyone. Number one in my book thank you for your services Sallysteffens

Rating:

3.0

It seems like it take advantage of people. When they call you before the rental date and tell you to cancel it to stop it and you have all these rules about how you get more money. I will never do business with you again

Rating:

4.0

I had a confirmation from uhaul themselves and there was not one available in the size I ordered. I had to take the next size up and am being charged $30 more a month and feel this was a bait and switch from the company. Called a file was created.

Rating:

5.0

The employee at the counter was wonderful. She did a great job at explaining everything. She really enjoyed her job.

Rating:

5.0

The 2 girls up front were very helpful

Rating:

5.0

No problems at all here with the climate controlled unit I had. I will say parking to access your unit is horrible though and the location is understaffed it appears.

Rating:

5.0

First of all, the personnel are wonderful people. I cannot say enough about my experience with them, especially Jerry! The inside of the storage area was clean. However outside the door where one has to move everything the drainage for run-off water left a lot of waste right in the area where you're pulling your stuff in. Otherwise, the experience was spectacular. Thanks Jerry for all your help to those who are in the delirium of moving!

Rating:

5.0

Wish I could be notified when a bigger unit become available. Need more room

Rating:

3.0

You shouldn't have to pay more for 24 hour access to your personal belongings.

Rating:

3.0

Several times I went by to pay and no one was in the store. I waited and waited and finally left and just paid online. I think they are short handed. Also, you can never get anyone to answer the phone.

Rating:

4.0

The drywall was broken in on back wall. Took pictures of it. Also I brought it to the attention of the girl from the office. Other than that, everything was fine. Thank you.

Rating:

4.0

One of the carts had a missing wheel.

Rating:

4.0

When we moved out the extra key to the lock was not returned. I feel if I had to buy the lock so they could keep a key it should at least be returned when I move out. I know they knew they had a key to the lock. After all they have key's to all the lock's. Sorry if my feed back upsets anyone.

Rating:

4.0

can't wait to go back again!

Rating:

4.0

Generally speaking the staff was EXCELLENT, however, I did have one bad experience with a female worker concerning an error in billing. She could not give me an answer to the issue and said "she couldn't help me" in a less than desirable tone and demeanor. She also said that she would have the manager call me for further clarification and help that she could not provide but I was never contacted. Taylor was always helpful through email and the in-person staff was always accommodating, helpful and friendly. One bad experience was all that I had.

Rating:

5.0

Taylor is a FANTASTIC manager. She has the facility looking great and the staff is friendly and very helpful.

Rating:

5.0

Taylor’s a great general manager!! She always helped me, even the other girls who worked with her were great!

Rating:

5.0

Super friendly and helpful staff!

Rating:

5.0

GREAT TEAM OF EMPLOYEES

Rating:

3.0

The website said that the first month was free. When I got to the site and completed my check in, I was told that I wouldn’t receive the free month rent because I didn’t rent the truck from that site. I feel that I should have been informed about that.

Rating:

1.0

I was over charged and had to pay an extra day because the customer service that help me didn’t a activate my card for my 24 hour access. I called the after hours number to report in on why I had to keep the trailer and extra day because I couldn’t get in my unit. They told me I wouldn’t be charged because they was at fault but then the next day I was charged $80 extra bucks on my card I had to go into the office not once but twice to have them move empty trailers out of the way where they parked them in front of my unit. I was suppose to be about to get my uhaul at 2 am but wasn’t able to pick it up until 9 am. Throwing off all my schedule for them move. The whole thing using uhaul has been a nightmare Next time I will pay extra to get an istorage and Ryder truck. I was very disappointed on uhaul. When you went into the office or store on 6th ave. The customer service was very poor. I stood in the store over 15 mins with no one to be found and they was all seen out back smoking. This store needs new management or employees. This is getting ridiculous

Rating:

3.0

Quite a bit more than I'm used to paying! Could NEVER get a hold of anyone by phone! Always on hold. Billing is bizarre...account online shows NO balance due but then assessed a late for not paying! "There was no balance due the 21st. You didn't have a balance until the 22nd. But you didn't pay it so there's a late fee." Well if NO balance is on account why would I pay? If there's a balance DUE the 22nd, then it should show that online from the 23rd of previous month until date due! Seriously?! But it was convenient to home and available when I needed it but I bought a small shed and put up at home b/c it's much more convenient and affordable!

Rating:

5.0

Awesone!!!

Rating:

5.0

Lady was very helpful!

Rating:

3.0

Carts to move items in are very convenient however the entry is so rough the carts will not roll, repairs needed.

Rating:

3.0

Some staff are pleasant and helpful. Other staff have been basically rude especially considering that I have paid them $4700

Rating:

1.0

Made reservations put my bank card on file called 2 days prior to pick up lazey assured me that everything was fine got to the store off of shorter Ave and nothing was correct from Georgia store or Decatur alabama 6th Ave store your employees were mean slow and unprofessional an i still ended up with the wrong storage up stairs dissipated with the service all day

Rating:

5.0

The manager Taylor is awesome and extremely helpful.

Rating:

3.0

Rain water got into storage and i had some water damage to a few items. I believe water came from under the door. I did not purchase any insurance from Uhaul so i just packed up my furniture and left

Rating:

1.0

You don’t do what you say

Rating:

5.0

Very very friendly staff, easy to work with, storage was very clean

Rating:

1.0

Door was falling off at the bottom. Kept rental 2 months, door was never repaired. Access/ egress was bad, in back by gravel alley with trash, & Hugh potholes. Hardly any lights in that area at all.

Rating:

3.0

The only problem - my storage unit leaked. Pictures got ruined. I did not get the insurance, surely I thought the place would be dry. I learned the hard way. Manager paid one month's rent.

Rating:

4.0

Very convenient, easy access, very helpful staff.

Rating:

5.0

Service is great and Facility is clean. Very Satisfied customer.

Rating:

3.0

Used them for 4 years and never a problem

Rating:

5.0

Johnathan was a big help on my last moving out day at your facility. He is a class guy. Edith Peebles

Rating:

4.0

They saved me some money with the free month storage for renting a truck , I rented a truck 11/2 years ago and the free month was still good to use but I forgot until I was about to pay !!

Rating:

5.0

Everything good

Rating:

4.0

Facility very nice but upstairs internal difficult to assess especially with sleeper sofa!!

Rating:

4.0

I was disappointed that last month’s rent was not prorated. I paid on 3/13 as due, removed contents & cancelled on 3/20. After six years of quarterly on-time pays & rate increases wish prorated bill.

Rating:

2.0

Mgt issues day one rules won NEVER WILL USE ANYTHING FROM UHAUL or ever recomment your company. Call if really interested.

Rating:

5.0

Great service!

Rating:

5.0

How great would recommend, also Would use again. Lowest price too.

Rating:

5.0

Staff was friendly and helpful.

Rating:

5.0

N/a

Rating:

5.0

The employees at uhaul are the best! They go beyond and above to make your move as smooth as possible.

Rating:

4.0

No comment

Rating:

5.0

Great Customer Service!!

Rating:

5.0

Would like to thank everyone

Rating:

5.0

1st time to use climate control. Was extremely pleased w all aspects of this business, location and friendly service

Rating:

3.0

Some of the staff were nonchalant and some seemed to just want you off the phone. Felt like I was being rushed.

Rating:

5.0

Tammy and Taylor were fantastic to work with and very helpful. I appreciate them helping me finish my half across the country move which involved a large number of u-Haul U-Boxes.

Rating:

5.0

Our storage building was destroyed in a storm. UHaul gave all of the victims of the storm one free month of storage. I really appreciate that. Thank you UHaul!!

Rating:

5.0

Clean facility. Friendly and helpful staff.

Rating:

5.0

Excellent service