Customer Reviews for U-Haul Moving & Storage at 7 Mile & Livernois

Rating:

4.0

Keep good hely

Rating:

5.0

They are the truth 🙌 the dream team no doubt kind considerat timely clean orderly 10/10 would recommend 👌🏾

Rating:

1.0

When dropping off the equipment, the employee was not speaking in any intelligible language that I could understand. There was not a trailer dolly on the property to assist employees to move the trailers. They require the customer to move and put away trailers at pick up and at return. I’m a novice at backing up with a trailer so this is not something I was comfortable doing. I think it was the manager, not sure, but she was in charge, threatened my physical safety, then yelled obscenities at me, and told me I would never rent from that location again. I think the property needs to have their U-Haul licensing agreement revoked permanently.

Rating:

5.0

Excellent service

Rating:

5.0

Great experience

Rating:

1.0

Tried to charge me $45 more than the quote. Could not tell me what the extra money was for. First said it was. Insurance the taxes the math never worked. Trailer was filled with gravel and rocks in poorly maintained condition.

Rating:

5.0

Everything was perfect!

Rating:

4.0

I need a uhaul. Van in area of 10 mile and van dyke please respond 24 of apri

Rating:

5.0

Great experience...

Rating:

3.0

The return experience was not good. Lot was very jammed up with other people returning trucks making it hard to return the trailer. Associate on lot was not friendly when directing where to park trailer and did not help unhook.

Rating:

5.0

Great experience

Rating:

4.0

NA

Rating:

4.0

Thank you for your kindness.

Rating:

5.0

Nothing. Thanks.

Rating:

5.0

This is a great U haul location, I use it a few times a year for bussiness. Easy pick up and droip off.

Rating:

5.0

Nothing. I was very satisfied. The staff is very professional and helpful.

Rating:

5.0

U haul Livernois in Detroit is the very Best

Rating:

5.0

Everything concerning my rental experience was first class at the Livernois location. The staffing is on point as well as the service 👌

Rating:

5.0

Just keep doing the same thing

Rating:

5.0

Over the place is Neice a 10 out of 10 customer service 3 out of 10 the employees were talking about other patrons in front of people talking about how expensive and why they paid whatever in front of people and had a line of seven people and was busy discussing other people‘s business in front of everybody, which is not professional if you guys were working instead of discussing other people‘s business maybe the line wouldn’t be so long the chubby dude at the front desk needs to take a customer service Class because he talks ghetto and he needs professional professionalism, and English classes again

Rating:

3.0

The initial truck we were assigned displayed a low tire pressure indicator as soon as we turned it on. I strongly feel this should have been taken care of and we should not have been assigned this truck in the first place. We had to go in and be assigned a different truck. Because of this, we did not leave UHaul until 45 minutes after we arrived.

Rating:

5.0

Better ISP service.

Rating:

4.0

Thanks for being so patient with me. It would have gone smoother if I had realized I hadn't realized I didn't finish preordering a truck. Just as well, I did need a 20' truck....

Rating:

4.0

Remove the task of having customers having to go and take pictures of all sides of the truck and uploading it as some customers are not computer savvy. Customers shouldn't have to do anything but verify who they are, sign contract and pay for renting the truck. Put the duties and tasks back to the employees as they are the ones actually working for UHaul and getting compensated for it. Other than that customer service with Chris was excellent.

Rating:

5.0

Keep up the good work & customer service excellent

Rating:

4.0

U-Haul did a terrible job with my reservation. The night before my rental, I got a call saying they need to change the lock-up location from the one close to my house to one in a not great neighborhood in downtown Detroit. Terrible! The day of the rental, I called the pickup location to confirm the truck was good to go and they said "yes". I was on a tight timeline and now had to pay $20 to take an Uber further from my house and didn't want to get stuck in a not great neighborhood without a truck. When I got to the location to pick the truck up, the guy told me they don't have my truck and that they don't rent one-way trucks at that location. Infuriating!!!! U-Hail rebooked me to that location and I called the location office that morning to confirm we're good to go. So I then had to pay another $20 for an Uber to take me to the new location which took over 30 minutes to wait for the Uber and the drive there. I also had to drive a /0 foot truck instead of the more manageable and fuel efficient 15 ft truck.

Rating:

4.0

My visit was without any delays or incidents. Customer service reps during pick up and return was very pleasant.

Rating:

5.0

For me it was excellent I thank u guys for everything

Rating:

5.0

The guy at the counter was absolutely amazing he had wonderful customer service skills he was super nice I’d definitely recommend him to help any time !! Four thumbs up guys !!

Rating:

2.0

I will not revisit nor refer anyone to this location. Employee was not friendly nor did he speak clearly or loud enough for me to here him, he mumbled. I'm sorry l didn't go to the Telegraph Rd and 8 mile location, their staff are very professional and friendly

Rating:

5.0

Overall, the rental experience was excellent! Although the unit was clean, I would like to suggest that the windshield of each truck be cleaned on the inside prior to EVERY rental. The reason for this suggestion is to ensure that a "clear" view is provided to each customer. This will help to eliminate any dust that has collected on the inside of the windshield that might not be visible during daylight hours. Such as that which is left by a previous smoker. Although this type of dust may not present any problems during the day, it does reduce the clarity for those driving at night. I hope you will consider this suggestion. Thank you!

Rating:

3.0

The interior if the cab needs to be cleaned better. There was a dried sticky substance in the cup holders. And it smelled like stale smoke and frebreeze.

Rating:

5.0

The line was handled in a good time, everyone behind the counters where dressed in uniform and had on uhaul logo shirts no issues with service.

Rating:

5.0

Great service!

Rating:

1.0

I was a few minutes late with the return but called ahead and was charged for another day. When called to get an explanation employee was very rude

Rating:

5.0

Great service!

Rating:

1.0

Horrible customer service I had a reservation for 9 AM. The person who opened the store did not show up until almost 9:40 AM very unprofessional.

Rating:

1.0

I booked a contactless reservation, paid extra for the dolly. When I went to pick up my rental the dolly was not in the truck. I then had to wait an hour and a half for someone to get to the location to open the building. open time was 9am and they didn’t get their until 9:30, I had already been there since 8am but by that time I had called another location and went to pick one up from them. This cut into my reservation time. I brought the truck back after the initial time I reserved it for and the worker tried to say I would be charged an extra fee when it wasn’t my fault that I returned it late.

Rating:

5.0

Awesome service

Rating:

1.0

Customer service was poor. Equipment was in bad condition.

Rating:

1.0

Speak with, front desk worker. On how to treat customers. Dark heavy set guy. Don't know his name. Should be on my contract

Rating:

4.0

I was in and out with no issues.

Rating:

5.0

Email or text me to pick up my deposit

Rating:

5.0

EVERYTHING WAS EXCELLENT!!!

Rating:

5.0

Great job

Rating:

2.0

Reps. We’re complaining about each other. While we waited for over 30 min for pick up. Only 2 people in front of me.

Rating:

5.0

The young lady that waited on me was super nice.

Rating:

5.0

Just more workers to move service faster

Rating:

5.0

They a little dry at this location. Didn’t greet me as soon as I walked in like the other location. No smiles anywhere. But hey. Not everyone will have great customer service I guess. Wasn’t rude though. So I appreciate that.

Rating:

2.0

Managerial skills are absurd professionalism nonexistent customer service experience is lacking training.

Rating:

4.0

I came to get the U-Haul it was only one cashier. I came to return the U-Haul it was only one cashier again. The only improvement I’ll say at least have 2 cashiers on the clock at the same time.

Rating:

5.0

Hire more cashiers. The one who was there was a short lady that was so sweet and helpful. She needs more help

Rating:

4.0

Just a bit challenging to pull out of the lot is all. Guys were a great help though and everything went very well.

Rating:

5.0

Very helpful

Rating:

5.0

Great ppl

Rating:

5.0

Great work

Rating:

1.0

I got the U-Haul a little after 4pm on 2/18/2025 and returned a little after 5pm on 2/19/2025. It was due to be returned at 4:15 on 2/19/2025 and was charged a full day. I understand being charged for being late, but a full day was ridiculous. I understand being charged for the miles as well, but a full day. I just know to go elsewhere next time

Rating:

5.0

The employee I worked with at the front desk was great. The man that walked me to the U-Haul had cleaned the truck inside, and was super courteous and had cleared off the snow and even had the truck warm when I got in. They get a 10! from me.

Rating:

5.0

The staff was friendly and efficient.

Rating:

5.0

Great customer service

Rating:

5.0

Not a big fan of the check in process !! Download your license etc .. U-Haul should fix this .!!

Rating:

3.0

There were 2 service lights that came on during my trip. One for stabilitrack and another for something else. I was concerned, but grateful that the truck didn’t give me any real issues. As a woman, it’s a bit scary to drive a vehicle with service lights on because you never know what to expect. However, the customer service was decent.

Rating:

5.0

N/A

Rating:

5.0

Tanisha the manager of THIS Uhaul was phenomenal she helped me in many ways from a truck when I first came into the store to a storage to me being able to pay and get my sons precious belongings in a timely manner overall my experience was great 😊

Rating:

3.0

Stuff got water damaged and when told to office, they lied and said would put in report and file claim off my insurance coverage and they did not do so because they don’t have authorization to do so. Going through claim now for belongings damaged.

Rating:

5.0

Very pleased with the service I received.

Rating:

5.0

I came in and was seen within fifteen minutes. I failed to pay attention to the height of the storage unit and had movers waiting to help me, when I realized that the unit I had chosen was too small, they immediately moved me to a bigger unit with no charge. This is very different from public storage where it isn't a smooth process and they try to charge you more. I'm very pleased with my experience at this facility. They were very knowledgable about the system and what needed to be done to help out!

Rating:

1.0

THIS WASN'T MY MOVE OUT DATE MONTH OF JULY 2024 WAS MY MOVE OUT DATE THE STAFF WAS NOT HELPFUL ABOUT MY UNIT 3012 NEVER SIGNED ME OUT AFTER I IN PERSON TOLD THEM I WAS MOVING OUT MANAGEMENT GAVE ME A COUPLE OF DAYS TO DO SO WHEN RETURNING TO THE UNIT 3012 IT WAS LOCKED THEN I WAS FORCED TO MAKE PAYMENT ON A FEW THINGS THAT WAS LEFT THERE I TOOK OUT WHAT WAS IMPORTANT AND THAT I COULD CARRY THE STAFF CONTINUED TO CALL ME FOR PAYMENT AFTER I TOLD I NO LONGER NEED THE UNIT 3012 ALSO TELLING THEM IN PERSON I MOVED OUT THEY TOLD ME I HAD A DISC LOCK ON THE UNIT AND STILL HAS SOMETHINGS LEFT BEHIND INSIDE I COULDN'T UNDERSTAND WHAT THEY WERE TRYING TO SAY

Rating:

3.0

The card that they gave me did not work to get in the Storage building

Rating:

5.0

Very helpful, and patient above and beyond a call of duty

Rating:

5.0

Tenicia was kind, thoughtful, and went above and beyond to help me.

Rating:

2.0

Poor service and overcharged

Rating:

5.0

They are helpful and very professional.

Rating:

5.0

It wasn’t easy finding access to my storage locker, it was very hot and unbearable inside but the space was very clean, other than that my name is spelled wrong and on the email receipt the information is totally in correct

Rating:

5.0

Polite, friendly, respectful

Rating:

5.0

A wonderful and much-appreciated storage experience.

Rating:

3.0

The staff was very helpful and provided great customer service but the facilities, especially the storage units on the exterior, need to be updated. The locks do not work properly due to rust overtime.

Rating:

4.0

Great experience! I will be back

Rating:

3.0

Due to staffing issues the unit was not cleaned out. My contractor and I cleaned out the Unit 1068.

Rating:

5.0

The staff made me feel like family

Rating:

4.0

You have to put in a lot of work because there’s no elevator for the second level

Rating:

5.0

I came in to get a 10x10 storage for $200 a month but the next day I didn't need it anymore and they refunded me excellent customer service

Rating:

5.0

The managet (Tencia) was great! During my rental period my atm was compromised and the numbers had to be changed. She personally contacted me and helped me resolve my auto payment billing issue. Great customer service!

Rating:

5.0

Great job

Rating:

1.0

I was continually miss charged and it took the manager of the facility to correct things. Uhual corporate management is utterly pathetic. However tanecia the manager was incredibly good and very helpful in resolving corporate mistakes. Prices were too expensive for the quality of corporate backing and services

Rating:

4.0

The manager Is very rude, her demeanor is not professional.

Rating:

1.0

Customer service SUCKS.

Rating:

5.0

The people who work there are great and very helpful Ms Teresa I think the lady name is was great I owe her lunch , they don't rush you they take time to assure you make the right decision of what your getting

Rating:

5.0

No issues are all. Tanisha was WONDERFUL ON ALL FRONTS!!

Rating:

4.0

I'd have to say, your staff if great. The lady that almost always answer the phone is a wonderful asset to your company. She's polite on the phone. Very, patient and helpful. She's about her business and I'll always sing her praises. My experience was very great.

Rating:

5.0

Big shouts out to Tenicia Ellis she took good care of me

Rating:

5.0

My experience was truly great! Their employees customer service was outstanding and the U-Haul was super clean! I will always recommend this location. Great job!

Rating:

5.0

Everyone I encountered at the 7 mile & Livernois location was a pleasure to work with

Rating:

3.0

The general Manager did not address me for atleast five mins. I was just standing there waiting. The only water fountain (main lobby) is too far from the storage units and is also broken.

Rating:

3.0

Not enough employees to accommodate the customers slow react time to the clients

Rating:

1.0

They call the police on me making false allegations stating I cut my lock and ask me to leave refusing to allow me to peacefully get my possessions. I am fully disgusted and dissatisfied with service. General manager Tanisa called the police making false reports

Rating:

5.0

Great customer again woww keep up the good work

Rating:

5.0

I really appreciated the great customer service that we were given the whole staff was very helpful with all of our needs. Thanks again Uhaul

Rating:

2.0

As I was moving my things inside the storage unit I kept seeing roaches

Rating:

5.0

I love the girls that work there! Very helpful and excellent with helping me with everything I needed! Will definitely recommend! And also the location was perfect for me and lit up and I loved the drive-through access to get to my storage unit!

Rating:

5.0

Excellent customer I recommend them anytime

Rating:

5.0

I do felt that the moving carts could have been kept a little more cleaner …. But all in all over the many years that I’ve been with the company my experience has been great……. Thank you for your service…….

Rating:

2.0

Customer service needs drastic improvement pronto!

Rating:

5.0

Although my moving was stressful Ms. Ellis made sure I was in and out and made sure I was good I love her customer service she was awesome. Will definitely recommend the 7 mile and Livernois location

Rating:

4.0

Need bigger storage units on the inside first floor.

Rating:

3.0

N/A

Rating:

5.0

Porsha was very helpful and made a long process very easy. She was super busy the whole time I was there. She stayed professional, patient, and maintained a friendly disposition the entirety of my uhaul/trailer check in and storage rental.

Rating:

3.0

No elevator and no lights in unit. I was dissatisfied of the price. I thought I got a free month since I rented a truck but I had to pay.

Rating:

5.0

Tenicia Ellis was excellent customer service. Other staff were friendly too.

Rating:

4.0

The first representative was rude. Fortunately, Tenecia stepped in and made the experience MUCH better.

Rating:

3.0

They need more help and they need more training for customer services I was yelled at and I was trying to rent a truck and get one month free storage and I only got the storage and he did not try to at least see if anything was available at another store I could have got the deal I needed so I’m extremely disappointed and I had to cry to get directions to my storage

Rating:

1.0

My unit flooded and i was not notified and still haven't been notified to see how would they be paying me for my belongings

Rating:

3.0

I felt like the storage rental was way to expensive I was just in a situation and didn't have a choice

Rating:

5.0

Great service

Rating:

5.0

The lady that worked on Sunday ! 3-6-22 ! Was super friendly & professional & very polite!!! I give her a 10 !!! She deserves a rise ! Not any people these days take pride in there job ! She surly does !!! Thank you Miss Lady once again

Rating:

1.0

Absolutely awful!!!

Rating:

5.0

The office rep especially Ms. T were on Point. She should be a great manager or Franchise owner one day.

Rating:

1.0

I had to cancel my storage unit because I physically couldn’t climb those stairs. There need to be an elevator in this facility which would make it easier to move in and out. I called UHaul main number explained my situation she sent email to the manager about a ground level unit. No response or call from manager even after I emailed him about a ground level unit. I have since found another storage unit at a different facility with an elevator which met all of my needs.

Rating:

2.0

I am very disappointed with the manager and I think he could have handled the situation better. I reserved a storage unit and put a card on file a month ago, I packed my truck up and went to move in and there was no unit reserved for me, but they had all my info saved in there system. I spoke with management and he had no solution to accommodate me and I ended up having to spend a extra $150 for there negligence

Rating:

5.0

I wish I had the choice but to bet a heated storage. It was 92 outside and 90 degrees inside. I was soaked wet by the time my fiancé and I were done. Not sure why there is need for a heated storage in the summertime.

Rating:

5.0

Lots of upgrade at the location since my last visit there! I was in storage for approximately 8 or 9 years at the Livernois Loc and coming back this year for a storage room I was lost at first: the upgrades to the Bldg is awesome!

Rating:

4.0

The staff who I first got the uhaul storage unit was AMAZING! The check out staff particularly the Caucasian man was rude, not helpful and combative instead of assisting when the gates and doors wouldn’t open with my key! He just kept saying I was doing it wrong which I wasn’t and that he has a work order in.. It was 93 degrees outside and I kept having to go back and forth to the office to get into my storage unit…

Rating:

4.0

I checked out of my unit before the renewal date and I am still getting bills with a penalty. I finally reached someone to resolve but still no confirmation. Otherwise, still my first choice for storage and rentals.

Rating:

2.0

The help was below average

Rating:

2.0

The manager was very rude

Rating:

5.0

Despite overwhelming technical difficulties throughout the weekend, all staff members were consistently patient and accommodating to customers and managed tough interactions with grace, providing satisfactory service even to rude people. It's great to have good customer service and even better to see that it is embedded in company culture.

Rating:

5.0

Staff are always friendly and ready to assist.

Rating:

5.0

What I Loved the Most was the GREAT Customer Service! Very Helpful & Friendly Crew! Appreciate it so so much and would Definitely recommend to others, as well as use this facility when I need storage space again. Thank you 🙏🏼 Again from A grateful customer.

Rating:

2.0

The staff wasn't speaking nor speaking clearly to be understood. I had to call the corporate office to get them to move on my application. The manager was rude and uninterested in helping us.

Rating:

5.0

Staff went above and beyond in conflict resolution and made sure my experience was less stressful as humanly possible. Even with mix ups from corporate the 7 mile staff stepped in with accountability and not only fixed the issues but also assured me as a consumer. Quality customer care is hard to come by which is why I only deal with this particular location. The staff are welcoming and upbeat , the facility is always spotless and theres never a problem that isn’t fairly Negotiated !

Rating:

5.0

None

Rating:

2.0

They want to charge me extra fees after I close my account with them

Rating:

5.0

Shawn helped me with everything! He made my first move an easy process. Thanks again Shawn.

Rating:

3.0

During peak hours, the waiting time for assistance can be extraordinarily long, and all team members may not be trained or empowered to handle all transactions. This was actually my 2nd trip. I had come in the day before to pay my storage bill and reserve an additional storage unit, waited in line for 30 minutes, only to be told I'd have to return the following day because the team member was not able to service self-storage account matters.

Rating:

4.0

The second time I tried to get into my storage until, my access code didn't work

Rating:

3.0

You need to add lights to the storage unit and a plug outlet

Rating:

5.0

David Turner and as ll yhe staff are amazingly wonderful people. They all gave the best experience.

Rating:

5.0

David is very helpful

Rating:

1.0

Awful.

Rating:

5.0

Great Service

Rating:

3.0

ok

Rating:

5.0

Rod ✊🏾

Rating:

5.0

The Staff was very helpful and professional the facility was clean and well maintained

Rating:

5.0

I really appreciate Thaddeus and Roderick’s help! Very helpful individuals.

Rating:

1.0

Horrible just absolutely horrible

Rating:

3.0

Only one agent was at the counter, and the line was moving very slowly.

Rating:

5.0

Very professional and accommodating. Easily accessible to my current home which makes it convenient to store items until I move to my new home.

Rating:

4.0

Customer service was fine. They answered all of my questions and put any concern's that I had at ease.

Rating:

4.0

They are & were very nice & helpful with any & everything any customer needs.

Rating:

3.0

Price was high

Rating:

2.0

I didn't like the attitude of the general manager she was very unaccommodating and rude.

Rating:

5.0

Love the staff.

Rating:

1.0

Your whole customer service department are non informative people. My reservation was wrong It cost me milage which i should have been reimbursed for by your company because of your employee screw up.

Rating:

4.0

Water was in my storage room, still do not know where and how it got in. It got on a few of my clothes, no big damage just had to wash them. Lorenzo, did not contact me. But, eveeything else was cool.

Rating:

1.0

Regardless to the clean facility the Manager Lorenzo is AWFUL ! Because of his arrogance and rudeness I would never recommend that Uhaul location for any reason.

Rating:

4.0

....

Rating:

5.0

I have nothing bad to say....everyone was nice and professional

Rating:

2.0

The facility has roaches!! I saw them coming out of units as I moved my things out. I have never had roaches in any of my homes over the last 20 years if they show up in the next few weeks