Customer Reviews for U-Haul Moving & Storage at A&M University

Rating:

3.0

There was an assistant manager (I think) that was courteous and helpful when returning the equipment. I forgot to get his name unfortunately. By contrast, there was also a kid named Steven with whom I interacted on the front end. He would do well to learn some respect to improve the customer experience. Overall, the equipment checkout and return processes went smoothly.

Rating:

4.0

Have dolly & furniture dolly on hand. I rented online and requested a dolly truck & 2 furniture dollies but was told on site that they didn’t have any unless I wanted to buy the store ones that were for sale. Why didn’t the store just buy the Dollie’s & then let me rent them. Caused harder moving than had too since I had thought I was getting them.

Rating:

4.0

Staff was friendly and nice. But van was smelling like Horace fecal cr@:p. It just take $5 odor eliminator which binds with odor molecules and eliminate all the odor. But they don’t do that and now freaking all my cloths and every household item smell like cr@:p. I tried to neutralize it myself by buying that kit but before that I was already smelling like horse sh!t. Even that lingering smell couldn’t go away. May be an overnight treatment could get rid of that. I wasn’t having that much time. Neither I had choice since that was the last 1990s van available in 50 miles. I wish it could be smell free and clean at least. They can get their own vehicle wash set up while they have so many vehicles.

Rating:

3.0

The worker didn’t care too much for helping me,, just gave me the keys and said bye. The Uhaul facility ran out of dollys and they pretty much said too bad, not our fault. Gas was under 1/4 of a tank.

Rating:

5.0

Got bailed out when the truck I'd reserved at another location wasn't available and the rep at that site (Avid Storage in Bryan) was COMPLETELY unhelpful. Thankfully, U-Hual customer service found one at this location. While there, I overheard them actually helping a couple whose reserved truck wasn't there. Won't use another location in this area now!

Rating:

3.0

I reserved a van for 10 hours on a Saturday from 8am-6pm. Unfortunately i had some travel delays and was unable to get to the Uhaul to pick it up at 8. They called me at 930 and told me they were about to give away my van because I wasn’t there to pick it up. I said I still wanted it and was just unable to be there at 8 due to travel delays. He asked me when I could arrive. I said I would be there at 10 and was then told I could only have the van until 5 pm. This makes no sense to me — that I can not have it for the time I reserved it and he said “that’s a common misconception”. I thought he was rude and it clearly didn’t make sense why I couldn’t have the van until 6 even though I was picking it up later than I had said. I don’t think I’ll use this haul again. There are other options in town.

Rating:

1.0

Improve the customer service and the communication at both pick up and drop off locations. Moving is already stressful, this service could have made it a bit easier.

Rating:

1.0

Be kind and nice to your customers. Do not be that rude.

Rating:

1.0

Upon calling the location and informing the staff I had made a reservation through a storage place I was laughed at and told by the staff "this is U-Haul not a storage facility" and then "I know nothing about you how am I supposed to help you". When I showed up the U-Haul I rented was blocked in and when informing the staff member he sighed gave me the keys to a bigger truck and said "don’t worry about it". After reviewing my charges I was charged for the bigger truck. The crazy thing is the person I was on the phone with was the general manager, doesn’t help they weren’t wearing name tags. I’d much rather rent a truck from Lowe’s or Home Depot if I’m gonna be treated this way and charged more for something I didn’t ask for.

Rating:

5.0

Because is in the middle of town very accesible

Rating:

4.0

Was told there was a backup camera in the truck, there wasn't. Seat torn, check tire pressure light stayed on.

Rating:

5.0

Other than the last minute location change, it was a great experience. It was tight on mileage though. If I'd picked up from the original location with the original mileage, I would have under 20 miles left.. which is not much for a ~980 mile drive.

Rating:

5.0

The on-site attendant is outstanding !

Rating:

5.0

Guy who helped me was awesome! Very friendly and helpful.

Rating:

1.0

Stop taking customer's money off cards,yall a rip off,saying one price then charging extra on customer's card ..

Rating:

4.0

Great service!!!

Rating:

4.0

Wiper blades needed replacing.... found out driving during a storm..... ROUGHEST RIDING TRUCK I EVER RENTED: and I've rented planted of uhauls..... it's like the shocks were bad or something. You felt EVERY AND I MEAN EVERY BUMP. And for someone with back and nerve issues it was driving a knife in my at every bump. NOT COOL. THEN WHEN I GO TO RETURN VEHICLE. APP DIDNT WORK RIGHT AND HAD WAIT ON HOLD AND ADDITION 45 MIN TO RETURN.

Rating:

5.0

Most helpful and customer service was on point! Highly Recommended.

Rating:

5.0

The drop off was absolute excellent customer service. Thank you,

Rating:

2.0

The employees were not very friendly. They did not have blankets or hand carts except for sale.

Rating:

4.0

The drop off went smoothly and quickly. Maybe 10 minutes and done. I explained damaged handle issue and attendant didn't ask to see my picture proof.

Rating:

5.0

Let them know there will be a $10 cleaning charge even thou it sayaw to sweep out before returning. I was not told of that charge also if we get 115 miles dont say 113 when returned

Rating:

5.0

Nice truck- perfect location and good service. Easy. Truck is a gas guzzler though - glad I didn’t have far to go…

Rating:

2.0

When I entered the building and asked for a15” I was told there weren’t any available even though the parking lot was full. I do understand some may be online reservations! Even though this parking lot was full! So I go outside do an online reservation and miraculously there’s one available! I go in and tell the guy and he’s like well it wasn’t available, very nonchalantly! In saying this he never gave me the option to try online even if “none of the uhauls were available by walk in”!

Rating:

5.0

Always great equipment. Easy reservation app. Great customer service. Hauled trailer 1,000 miles in a day and a half. Pulled great.

Rating:

2.0

Staff was rude and not accommodating to the challenges and unexpected delays that can occur while moving.

Rating:

5.0

Henry is awesome!! He is extremely helpful and truly does go the extra mile!!!

Rating:

3.0

The location is good but could be really good if it were staffed properly. There was only one person at the facility who had to take care of both inside work getting paperwork and payments and outside work connecting and disconnecting trailers. This location is right across the street from Texas A&M university. With it being the end of spring semester/start of summer there were a ton of people trying to drop off trailers, pick up new ones etc. the line inside was five people deep and if anyone were dishonest they could easily walk away with anything inside the store. The one employee did an exceptional job trying to manage everything but it was not only unfair to him but unfair to customers who probably waited more than an hour to get connected.

Rating:

5.0

100% quality service and product. Happy customer!

Rating:

5.0

Nothing Manager helped me and he was fantastic ! Highly recommend this location

Rating:

4.0

Uhaul is the MOST non-professional company I've ever met.. The OTHER location in College station, texas, is so bad I will never use them again. It's run by idiots and supervised by idiots, none of which care a twit about the customers... your computers are so slow its ridiculous that you still use those dinosaurs... your checkin after hours is incredibly difficult to use, your online help is ludicrous... just less than a one star experience.

Rating:

4.0

I wish that you could only rent for one day instead of the two days I rented at nine and return it at 4:15 the same day but still was charged for multiple days I wish it could be prorated when you return it early

Rating:

5.0

Henry D. was very friendly and helpful. I arrived half an hour before closing time and he was friendly as could be. Seemed like a real good dude.

Rating:

5.0

This was almost too easy! My rental was ready, the service was fast and polite. Return was even easier! Thanks!

Rating:

5.0

You need to have Randall train all of your new employees! He went above and beyond to help me and I can’t thank him enough!

Rating:

5.0

Always a good experience

Rating:

1.0

When I went pick vehicle good upon return not good

Rating:

5.0

(Just wish you had more parking space when you come to rent a U Haul.) The men that helped us were sooooo nice. Definitely would recommend this U Haul center.

Rating:

4.0

Quick, courteous, and easy.

Rating:

2.0

The customer service was awful and the staff acted as though they’d rather be anywhere but where they were.

Rating:

1.0

The staff are completely rude, unprofessional, and negligent of equipment. This location needs an investigation and to either be shut down or restaffed. I will no longer be doing business with this location due to them putting me in a dangerous and stressful situation.

Rating:

4.0

Grea

Rating:

5.0

Great service. Everything went well.

Rating:

5.0

the truck we rented had no step to enter the cab,which made to enter/exit .there were to many signs and decals that were distracting,the speed kills decal on the speedometer covered the numbers 40 -60.the gear shift lever was very loose and made it hard to select the proper gear.having the tow/haul mode activate every time you start the truck waste gas.

Rating:

3.0

congested lot and required me to back my trailer rental...which I'm not good at.

Rating:

5.0

It is ridiculous how they charge you for how far you drive the vehicles and you have to return the gas you use on top of that. It should be 1 or the other.