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MICHAEL MCustomer Reviews for U-Haul Moving & Storage at A&M University
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Consola (I think that is her name) was a delight. She was personable and helpful, answered all my questions, and made me feel like we could be friends.
JOHN WAngela was amazing! So helpful and friendly!!!
ANDREA GExcellent customer service
SCOTT FHave the person that is in charge be more friendly to all customer not just some that`s the first thing. When we tried to drop off the cargo trailer the person in charge said we could not drop it off there because they did not have us in the system to drop it off there. if we dropped it off there we would have to pay a drop off fee. The information we got from 2735 E Beltline in Carrollton Texas, was a print out sheet that told us we could drop it off at 501 Texas Ave S College Station, Texas. When the person in charge could have made a phone call and fixed the problem instead we had to make the phone call we did not think that was right for us to have to do to fix the problem.
DON GIt took too long to get my Uhaul, because, there was only one client there, and she wanted me to use my cellphone app to take the vehicle out. I spent over half an hour to take the vehicle out, due to the time to figure out how to use the app, and how to correct the mistakes in the record
SHANCHENG BIn the four times that I've used uhaul in college station, all but one they've sent me to the wrong address. I'll be certain to order from one location and then they say "They have your vehicle on the other end of Texas Avenue" and it's ridiculous. Yesterday I physically clicked the address in the app and it pulled up Maps, and THAT SENT ME TO THE WRONG LOCATION. Every worker just says "This happens all the time, every day", and if that's the case, UHaul needs to fix it. It's obviously not user error if it's constantly happening. Wasted an entire hour of my time.
LAUREN GThe folks there were so nice and helpful. OUTSTANDING!!
Daniel KThe pick up employee tells me if I bring the trailer back early (Saturday evening instead of Sunday morning) I’ll get a cheaper rate. The drop off employee tells me no way, and wasn’t very nice about it. Mixed messages do not make for satisfied customers.
JAMES LQuick and easy.
CLYDE GThe workers at the U-Haul are excellent. I really appreciate how fast they help me.
ANTOINE KCalled the U-Haul location at 108 San Jacinto Ln in Bryan - didn't have what I needed in stock, but did make a reservation for me at next closest location. This was a great help - rec'd confirmation text on reservation before phone call ended. Fantastic service!!
STEVEN SCollege Station was very professional and courteous but when I dropped my rental off in Houston, they, Houston , double charged me even though I prepaid at my pickup dealer. I will never again rent anything from Houston area ripoff U Haul.
KREATHA LThe employee at the store was very nice and helpful.
RANDY FEverything was perfect
LINDA OQuick, easy, courteous and convenient for a last-minute trailer rental. Solved my problem quickly and for a very reasonable price. Highly recommended!
WILLIAM BFriendly staff
JOEL SThe salesman went above and beyond to help me ensure you he motorcycle trailer was hooked up correctly.
Torre PThe lady that helped me was wonderful,
KRISTIE KGreat customer service, very polite very helpful!
NOELLE MOutstanding service
EARL GPlease speak with Henry and Randall about how they speak to customers. I was very offended by the tone and volume of Henry's voice when he threatened to tow my car repeatedly and then demanded multiple times that I return immediately. Why can't people just be kind?
JODI CScam will never use that company again.
JAQUAN TThe person inside was awesome, I got there right at 7 when they close and he was super kind and informative.
LUKE CEasy peasy, everything went smoothly from the online reservation to the equipment pickup and subsequent return. Very friendly and helpful staff. A well oiled machine, don’t change a single thing.
Ernest HHe was great when I got there and told me where to go so I can drop off
BRENDA Mover charged we did not travel 41 miles ! was was the extra 19$
SABRINA GNo improvement needed.
Norma MThe associate on duty was annoyed that I was late for pickup and interrupted ‘his match’. I was watched several minutes as he was distracted by his phone. I did not appear to be a valued customer.
CRAIG CThe truck was dirty on the inside floor
DEANDRE WThis location is convenient to campus but hard to get in/get out. The staff is fairly friendly but does not move from behind the desk. My biggest complaint about UHAUL at this time is all the extra charges tacked on at the end. And, I think it is a bit of false advertising to market a truck for $19.95/day, plus mileage, plus handling charge, plus fuel! I rented a pick up truck for exactly 3 days and it was $400, I averaged 140 miles a day. Although I need one for business every now and then - time to find another company.
CYNTHIA LIt was great experience in the beginning. Upon the return of the vehicle is where the problem arose. Don't believe them if they say aren't gonna charge you for an extra day, if you get it there before a certain time.
MIAH AEquipment could’ve been cleaner honesty. Looks like it hadn’t been swept in awhile or anything like that. Regardless though, went well and was easy. Thanks yall!!
KAEDEN MI got charged extra money because the guy didn't check me out correctly. I wouldn't DARE come back to that location EVER
JASMINE BEquipment was clean and well maintained but quite old. My truck had over 100k miles on it.
DAVID SOn September 28, 2025, I arrived at College Station U-Haul facility to return the trailer I rented. Upon arrival I walked into the store and was greeted by a young man named Steven. At that moment I noticed two male associates laughing in the background, I felt it was directed at me when i walked in. I followed Steven outside. Steven unhooked the trailer. I asked him if he was going to check for any damages and see the inside. He replied, “oh yeah. When that was completed, I asked if I must go back in the store to sign paperwork and pay, He said no everything is good, and I can leave. About ten minutes later, I was driving my son gets a call from U-Haul, asking for me. He replied, “My mom is driving, can I take a message?” Caller asked, “Is that her in the background?” My son said, “Yes.” Caller said, “It’s that mother? let me speak to her.” My son puts his cell on speaker. I spoke and said “hello?” In a furious voice that my credit card declined, and if I don't pay that I will not be able to rent from any U-Haul. Before I could reply he abruptly, hung up the phone, cutting me off. Upon returning, I approached the counter and asked to speak to a manager. The person said, “I am the manager.” I told him how rude he was extremely rude on the phone, and I did not appreciate the way he hung up on me. From there the situation escalated. He got loud and I got loud. I told him I called Capital One and my credit card is good and that he must have placed the card number in wrong. He called me a deadbeat, and I exploded into profanity. He refused to run my credit card again and told me to leave and pay online. I told him if i was a young white blond lady that I would not be treated like this. He said “if you don’t leave I'm calling 911. He continued to call 911 and when he did he gave me a repulsive look and asked, “will aren't you going to leave?” I said “no”. When the 911 dispatcher he described me as a deadbeat Mexican woman. I was infuriated. I am a 61 year old Native American woman. I called him a racist. At this point we both were yelling at the dispatcher. I needed to use the restroom and walked away. When I finished, I directly walked out while hearing Mr. Orlando Yanez describing my car to the dispatcher. I told my son what happened inside. He was outraged. So I continue to pull out of the parking lot. As I am a short way down the street I was pulled over by a police car. Officer Fidel Solis, Jr., I.D. # 1584 approached me and asked me for my license. Officer Solis, Jr., wanted to know what happened in the U-Haul store. I gave him my story. Officer Solis, Jr., was nice and said “Well Mr. Yanez want me to issue a CRIMINAL TRESPASS WARNING #1544901. Officer Solis, Jr., continued to inform me if I step on the property I will be arrested. I was stunned. During the rental we did attend a 4-day Native American funeral for my aunt and experienced car troubles. When the associated called the first time I did forget about the 5 days being up due to grieving. The funeral was personal and only mentioned car problems. Then time was up again and this time the associate called my son since I was unable to answer my phone. My son told the associate that we are at a funeral. The associate asked my son if we were lying and making stuff up. He told my son that I said car trouble and now it’s a funeral. I was appalled at that statement. This is first time in my 61yrs that this abysmal event with Mr. Orlando Yanez has happened to me. I will advise all family and friends that racism and ageism is practiced here and to avoid this U-Haul on 501 Texas Ave, College Station, TX. E Sandoval Conract #91569511
ELIZABETH SThe gentleman that helped me could've been more considerate. When I asked questions he would state it's in the email. I'm not good with technology I did feel a little lost.
ANGELITA RAir pressure was low in tire. Also told to return truck by 7p but employees left at 6:55
KYLIE GThe truck would shift from park to neutral bypass reverse. The tow dolly lights wasn't working right.
CHARLES WPeople were nice and helpful the entire time, through.
Matthew GThe staff was very welcoming and helpful. I was in and out in no time and will definitely be renting from this location again.
JASON MNice and friendly employees
Wanda MThis is basically a parking lot of an old gas station. Not much parking at all. And with big trucks you need more parking.
Kelli JStaff were very helpful and eager to help.
Ivan RStaff was good and the equipment was all we needed. Pretty standard stuff and nothing mind blowing :p
GIL RVery nice reps clean good trucks easy process cheaper then most around ty for your help
ELIZABETH DThe manager was very rude and condescending.
VANESSA MToo many glitches in your online check in and out. I did the reservation 3 times and couldn’t make the right choices without it locking up. Had to do the steps at the counter in which I told her I couldn’t return the trailer in the time set. She said just call the store then when you will return. The person that answered the phone when I called for the late return, was extremely rude and treated me like I was trying to steal the trailer or something. WTH! Checking out after hours on the app wouldn’t work and had to call again for someone to manually walk me through the process. I’ve rented many times over the years. Think I’ll find another vendor.
TIMOTHY DEasy drop off.
Sylvie C