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Syed SCustomer Reviews for U-Haul Moving & Storage at A&M University
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The worker didn’t care too much for helping me,, just gave me the keys and said bye. The Uhaul facility ran out of dollys and they pretty much said too bad, not our fault. Gas was under 1/4 of a tank.
ROBERTO CGot bailed out when the truck I'd reserved at another location wasn't available and the rep at that site (Avid Storage in Bryan) was COMPLETELY unhelpful. Thankfully, U-Hual customer service found one at this location. While there, I overheard them actually helping a couple whose reserved truck wasn't there. Won't use another location in this area now!
JEFFREY SI reserved a van for 10 hours on a Saturday from 8am-6pm. Unfortunately i had some travel delays and was unable to get to the Uhaul to pick it up at 8. They called me at 930 and told me they were about to give away my van because I wasn’t there to pick it up. I said I still wanted it and was just unable to be there at 8 due to travel delays. He asked me when I could arrive. I said I would be there at 10 and was then told I could only have the van until 5 pm. This makes no sense to me — that I can not have it for the time I reserved it and he said “that’s a common misconception”. I thought he was rude and it clearly didn’t make sense why I couldn’t have the van until 6 even though I was picking it up later than I had said. I don’t think I’ll use this haul again. There are other options in town.
ALLISON GImprove the customer service and the communication at both pick up and drop off locations. Moving is already stressful, this service could have made it a bit easier.
Georgina PBe kind and nice to your customers. Do not be that rude.
KEQIANG YUpon calling the location and informing the staff I had made a reservation through a storage place I was laughed at and told by the staff "this is U-Haul not a storage facility" and then "I know nothing about you how am I supposed to help you". When I showed up the U-Haul I rented was blocked in and when informing the staff member he sighed gave me the keys to a bigger truck and said "don’t worry about it". After reviewing my charges I was charged for the bigger truck. The crazy thing is the person I was on the phone with was the general manager, doesn’t help they weren’t wearing name tags. I’d much rather rent a truck from Lowe’s or Home Depot if I’m gonna be treated this way and charged more for something I didn’t ask for.
JARED FBecause is in the middle of town very accesible
ADELMAR EWas told there was a backup camera in the truck, there wasn't. Seat torn, check tire pressure light stayed on.
BETTY BOther than the last minute location change, it was a great experience. It was tight on mileage though. If I'd picked up from the original location with the original mileage, I would have under 20 miles left.. which is not much for a ~980 mile drive.
Donald CThe on-site attendant is outstanding !
TODD IGuy who helped me was awesome! Very friendly and helpful.
PAUL VStop taking customer's money off cards,yall a rip off,saying one price then charging extra on customer's card ..
DELORISE LGreat service!!!
BRONSONT TWiper blades needed replacing.... found out driving during a storm..... ROUGHEST RIDING TRUCK I EVER RENTED: and I've rented planted of uhauls..... it's like the shocks were bad or something. You felt EVERY AND I MEAN EVERY BUMP. And for someone with back and nerve issues it was driving a knife in my at every bump. NOT COOL. THEN WHEN I GO TO RETURN VEHICLE. APP DIDNT WORK RIGHT AND HAD WAIT ON HOLD AND ADDITION 45 MIN TO RETURN.
Dawn JMost helpful and customer service was on point! Highly Recommended.
Tonya CThe drop off was absolute excellent customer service. Thank you,
MICHAEL KThe employees were not very friendly. They did not have blankets or hand carts except for sale.
JACK HThe drop off went smoothly and quickly. Maybe 10 minutes and done. I explained damaged handle issue and attendant didn't ask to see my picture proof.
JOSEPH HLet them know there will be a $10 cleaning charge even thou it sayaw to sweep out before returning. I was not told of that charge also if we get 115 miles dont say 113 when returned
JENNIFER SNice truck- perfect location and good service. Easy. Truck is a gas guzzler though - glad I didn’t have far to go…
RODNEY SWhen I entered the building and asked for a15” I was told there weren’t any available even though the parking lot was full. I do understand some may be online reservations! Even though this parking lot was full! So I go outside do an online reservation and miraculously there’s one available! I go in and tell the guy and he’s like well it wasn’t available, very nonchalantly! In saying this he never gave me the option to try online even if “none of the uhauls were available by walk in”!
TAMARA HAlways great equipment. Easy reservation app. Great customer service. Hauled trailer 1,000 miles in a day and a half. Pulled great.
RALPH GStaff was rude and not accommodating to the challenges and unexpected delays that can occur while moving.
KALEB MHenry is awesome!! He is extremely helpful and truly does go the extra mile!!!
CANDACE PThe location is good but could be really good if it were staffed properly. There was only one person at the facility who had to take care of both inside work getting paperwork and payments and outside work connecting and disconnecting trailers. This location is right across the street from Texas A&M university. With it being the end of spring semester/start of summer there were a ton of people trying to drop off trailers, pick up new ones etc. the line inside was five people deep and if anyone were dishonest they could easily walk away with anything inside the store. The one employee did an exceptional job trying to manage everything but it was not only unfair to him but unfair to customers who probably waited more than an hour to get connected.
MICHAEL Z100% quality service and product. Happy customer!
GARY BNothing Manager helped me and he was fantastic ! Highly recommend this location
Caroline HUhaul is the MOST non-professional company I've ever met.. The OTHER location in College station, texas, is so bad I will never use them again. It's run by idiots and supervised by idiots, none of which care a twit about the customers... your computers are so slow its ridiculous that you still use those dinosaurs... your checkin after hours is incredibly difficult to use, your online help is ludicrous... just less than a one star experience.
DARRIN HI wish that you could only rent for one day instead of the two days I rented at nine and return it at 4:15 the same day but still was charged for multiple days I wish it could be prorated when you return it early
DONNA GHenry D. was very friendly and helpful. I arrived half an hour before closing time and he was friendly as could be. Seemed like a real good dude.
ERIC CThis was almost too easy! My rental was ready, the service was fast and polite. Return was even easier! Thanks!
Michael BYou need to have Randall train all of your new employees! He went above and beyond to help me and I can’t thank him enough!
Candace PAlways a good experience
KENNETH RWhen I went pick vehicle good upon return not good
SHAWN L(Just wish you had more parking space when you come to rent a U Haul.) The men that helped us were sooooo nice. Definitely would recommend this U Haul center.
CECIL RQuick, courteous, and easy.
MICHAEL NThe customer service was awful and the staff acted as though they’d rather be anywhere but where they were.
NATALIE HThe staff are completely rude, unprofessional, and negligent of equipment. This location needs an investigation and to either be shut down or restaffed. I will no longer be doing business with this location due to them putting me in a dangerous and stressful situation.
CHAMPAYL MGrea
PATRICIA BGreat service. Everything went well.
JOSEPH Dthe truck we rented had no step to enter the cab,which made to enter/exit .there were to many signs and decals that were distracting,the speed kills decal on the speedometer covered the numbers 40 -60.the gear shift lever was very loose and made it hard to select the proper gear.having the tow/haul mode activate every time you start the truck waste gas.
JOHN Wcongested lot and required me to back my trailer rental...which I'm not good at.
KENNETH SIt is ridiculous how they charge you for how far you drive the vehicles and you have to return the gas you use on top of that. It should be 1 or the other.
TREKENYA MHad to ask the clerk to get the extra pads that I paid for after he said I was good to go. Also I accidentally filled the tank all the way so it cost me an extra $50 that they wouldn't refund.
JUSTIN PFix the computers ( slow) The lady did an excellent job with what she had to work with and the crowd she had waiting in line. She was wonderful.
JAMES CI couldn’t scan the return code Qr codes
Lucas DQuicker turn around on final receipt! Still waiting on mine!!
REBECCA VPay more attention to cleanliness and I’m pretty sure the truck I drove today needed an alignment. Other than that good pricing. Thanks have a good year.
PAUL AVery polite and helpful.
ANN C