Customer Reviews for U-Haul Moving & Storage at Barksdale

Rating:

4.0

The person working was helpful and unhooked the trailer.

Rating:

5.0

Rented a small enclosed trailer to move a couch. The trailer was very noisy and my son recommended a metal “U” type add-on we bought at Lowe’s that made the connection 80% less noisy.

Rating:

5.0

The manager, Bradley, gets the job done well. If it weren’t for him this location would probably be closed.

Rating:

5.0

Very good experience

Rating:

5.0

My only issue was pay to much money for the truck

Rating:

5.0

Courteous, helpful and professional staff.

Rating:

5.0

As a Loyal Six (6) year U-Haul Storage Customer, I truly appreciate the services and support received. The staff have all been kind and willing to assist when ever needed. I would like to extend a Special Thanks to Paige and Bradley at the Barksdale Blvd. location for their kind and courteous efforts. Sincere Thanks and Blessings to you both, Roslynn Goldsmith ❤️🙏

Rating:

5.0

The staff was excellent. Only issue is the guy that set me up was wearing head phones causing him to yell as he was talking to every one. It wasn't bad, just a little off putting.

Rating:

5.0

We had, I believe his name was, Chris that helped us. He made us determine that if we ever need a U-Haul again this was the only location we are going to use. He was extremely busy when we walked in but he handle it with grace, amazing customer service, and laughter. He was so personable and funny. He was very apologetic for the wait. We however did not mind as it was amazing to watch him work with the most impeccable customer service skills. He actually made our morning and could not thank him enough.

Rating:

4.0

I had scheduled movers thru the site who canceled due to weather. They told me it was ok to keep the truck and they rescheduled for the next day. However U-Haul still charged me an extra day.

Rating:

5.0

Nothing

Rating:

5.0

Very friendly environment and professional.

Rating:

5.0

Ask them if they are traveling with a pet or pets and offer a larger cab!

Rating:

5.0

Chris was the attendant on duty and was extremely friendly and helpful.

Rating:

5.0

Keep up the good work!!!

Rating:

5.0

Outstanding support and assistance. They respected the goals I desired and aided in ensuring I got the best opportunity to support my move. They also added in any endeavors they felt would help. If I called with concerns they provided answer and did not ignore me. Would definitely recommend to a friend.

Rating:

5.0

This is a great location the work was moved very quickly to get everyone finished hes a great worker and needs a raise.

Rating:

5.0

Polite clean prompt

Rating:

5.0

Customer service was spot on 100%! This will be my go to Uhaul for everything. PS I usually do not leave comments!

Rating:

4.0

Easy & convenient process

Rating:

5.0

Our rental experience was superb. The gentleman that helped us was so polite. We really appreciated his expertise.

Rating:

5.0

Chris is very helpful and a very nice person.

Rating:

5.0

Service was great. Very knowledgeable and professional!

Rating:

2.0

The person who took the trailer off of our truck was rude. He threw the trailer down on the ground and appeared to damage it. We asked him to review our paperwork to confirm everything was done correctly, which he refused. Despite the trailer being checked in more than a day earlier than required, the location did not check it in for more than 48 hours after they had received it. This resulted in my being improperly charged an additional day. I contacted the location and was told they would credit back the extra day as it was their fault. Still waiting for the credit.

Rating:

5.0

I would like to express my sincere gratitude to your people for their kindness in allowing me an extension because my health issues interfered with my ability to get the truck unloaded and back on time. Niceness exponential and above the typical treatment I have always enjoyed from your company and its employees. Thank you for your kindness, far above what can be expected from most large institutions like yours.

Rating:

5.0

Easy process. Courteous staff

Rating:

3.0

Try taking other payments, besides, credit, or bank cards

Rating:

3.0

I t seems no one has a clue how to fix the situation that I found myself in. He had me call customer service and they told me to call were I rented the truck from. They told me that where I dropped it off at should have fixed the issue so that I would not face additional charges

Rating:

5.0

Polite

Rating:

5.0

Be sure to explain the details, especially to someone like me who has never rented a U=Haul Truck. I did not know where the gas tank fill spout was located and had to look for it. Overall, a very good experience.

Rating:

5.0

Employees showed a high level of professionalism, and the equipment is incredibly reliable and well-maintained

Rating:

1.0

One of the gay workers tried to hit on me.

Rating:

5.0

Customer service was great!

Rating:

4.0

They were very friendly and knowledgeable. Took time to make sure everything worked and that I had no questions.

Rating:

5.0

Chris was amazing! I accidentally double booked my reservation at 2 different locations with the same street address and he fixed it for me so I wouldn't be double charged! And had me out the door on my way to move within minutes! Thank you for fixing my mistake and giving me awesome customer service on a stressful day

Rating:

5.0

I only rented the U-haul for a couple of hours. The associate that helped was friendly and I didn't have to wait.

Rating:

5.0

Have somebody with knowledge to experiment like I did front wheel drives to not damage Any of the steering components.

Rating:

5.0

We would highly recommend this location. Chris was wonderful. Very helpful.

Rating:

5.0

There were continual confirmations for the rental, which ensured that we had one available at that location. However, when we called the main line to initially secure a rental, we were bumped a couple of times back and forth between two locations. That was a part of understanding that customers can show up at any time to secure a vehicle; yes, but it would be better to secure that for the customer who has provided a card to hold that and not change the location. This is especially important if it is late in the evening and the phone calls were intermittently happening over a 15-minute window. It was confusing and we were concerned about the outcome.

Rating:

5.0

Great customer service.

Rating:

5.0

Everyone was professional and had a great attitude

Rating:

5.0

Thanks

Rating:

5.0

Customer service was great

Rating:

3.0

The gentleman although when I first arrived was very nice, he refused to assist showing me how to put my car on the dolly. I know he was a little busy at the time, however I needed help which was refused. I had to call my son in law to assist.

Rating:

2.0

The majority of my storage unit rentals and truck rentals from UHAUL have been less than favorable. I don't have the solution on improvements for UHAUL.

Rating:

5.0

Wow, impressed with the professionalism of this location. Top notch!

Rating:

5.0

Perfect don't change anything.

Rating:

5.0

Just wanted to be clear that my move-out date was 10-18-2024

Rating:

5.0

Mr. Bradley was extremely helpful. Give this man a raise !

Rating:

5.0

All services and requests were handled great along with the information provided.

Rating:

5.0

Friendly staff and clean facility.

Rating:

5.0

I picked up my truck at this location. The agent was outstanding and also answered all my questions. She should be commended for the great job she does.

Rating:

5.0

I rented a car in DFW to drive to Shreveport and the car rental can learn from u- haul. U haul did better on everything!

Rating:

5.0

Chris was AMAZINGLY friendly and very knowledgeable. Absolutely the BEST customer service I have ever had! Thank you!!

Rating:

5.0

Bradley was awesome

Rating:

5.0

The equipment worked well above expectations and it was reasonable price. Thank you.

Rating:

5.0

There was oil all over our newly power washed driveway, two spots, one was 2 feet by one foot. Not happy at all about that.

Rating:

4.0

Setting up the reservation we choose the storage as well. I was given option on line to drop off and storage as well. They were at two different locations provided. When we reached this location we found better options in bossier parish closer on both. And also was able to drop off at the same location. The digital system is not as helpful as your employees were. For a better human race, lose the AI and keep hiring good employees. Thank you.

Rating:

4.0

Prices are extremely high

Rating:

5.0

Ithe workers that work there where so nice and amazing and helpful to us

Rating:

5.0

The manager did a great job when we released zed the original reservation would not work for me. He was very helpful.

Rating:

5.0

Very good customer service, everything was convenient and easily accessible

Rating:

5.0

This was the 1st time ever using a storage unit, the staff was extremely helpful. I was vert tired had so many issues before I got there and she was able to make the process easy n simple even when I screwed up and she was extremely patient. Very helpful, thank you.

Rating:

5.0

Every time I go there the staff is so helpful and friendly and they go out of there way to make sure you are satisfied before you leave and again I want to say thank you

Rating:

5.0

Storage facility was great staff was great location was great pricing was cool...

Rating:

5.0

Thank You

Rating:

5.0

The manager and staff were excellent! They were patient and accommodating with my special requests. I had absolutely no trouble with anything there.

Rating:

4.0

The check-in process could have been clearer once you get to the unit.

Rating:

2.0

I rented this unit for almost 2 years. Was not happy about the constant rate increases. Got into the unit at 149 a month ended at 169 a month. Also their system has my card on file for auto pay, yet the first couple months it wouldn’t do it so I would get charged a additional 20$ each month and even after that bug was fixed no refund just the customers fault. This has happend numerous times during my stay at uhaul. Also this is not the facility fault but corporate, I can never get in touch with facility it would always go straight to corporate, which made dealing my my stuff at the facility very difficult.

Rating:

3.0

I'm 77 years old and live off of just over $1100.00 dollars a month! My house burned and I needed to put what was saved in storage until I could get back into my own home! Ya'll have gone up on me in price at least twice and I could barely come up with the 1st. Cost Now it's gone up to $156.00 a month! It's killing me but I don't want to lose my things, precious memories! I'm stressed that I'm struggling to keep from losing my things! I am on my own and barely surviving!

Rating:

5.0

The U-Haul website used for making payments, never worked. That was the biggest issue I had.

Rating:

5.0

Everything was great!

Rating:

2.0

The manager WANDA is rudy, the other stuff was amazing and helpful I only give 2 stars because of the rudy phone calls and nasty looks she was giving us. Wanda took extra money out of my account that she was not suppose to be taken out and refused to give back the money. I will not ever use this U-Haul again or as long as she works there.

Rating:

5.0

Mrs Wanda was wonderful.

Rating:

5.0

Thank you

Rating:

5.0

Thank you, Wanda! I know every customer that deals with you will have a great experience, as I have. You made me comfortable and reduced the stress of my moving experience.

Rating:

5.0

I was extremely impressed with the facility and the staff.

Rating:

5.0

Fast and friendly Mr Bill I think that was his name

Rating:

5.0

Keep up the good work

Rating:

5.0

Service at this location was exceptional.

Rating:

5.0

Great job... Very Helpful staff... Very satisfied....

Rating:

5.0

Great job... Thanks

Rating:

5.0

I was very impressed with the staff at this location. I visited twice (once to reserve a unit and once to complete the paperwork). They did a great job of explaining the options and the sign in procedures.

Rating:

3.0

We used this location to store our stuff during a move. It was a convenient location and good prices for air conditioned storage. The staff was always friendly and helpful and did go above and beyond most of the time to find me a solution. However, I can’t rate 5 stars because there was a roof leak and some of my items got ruined and some damaged. My unit was not the only one effected. If we hadn’t been there the day after the rain, not sure we would have found out our unit was effected. However, the staff was helpful and hired movers to move me to a dry unit and gave me a free month’s rent. I would recommend this location to others, but will also share my experience of the roof leak. Unfortunate.

Rating:

4.0

My only complaint is the storage too expensive. And the going up on fees and cost was financial difficult for me.

Rating:

4.0

Convenient

Rating:

5.0

Staff always helpful and kind

Rating:

5.0

Everyone were sweethearts. They was helpful, friendly, and very detailed with knowledge of contract.

Rating:

1.0

I am yet to gain access to the storage unit. I have called, attempted to chat, and I sent two emails and no one has responded. I am requesting to cancel my agreement and would like a full refund but I cannot contact anyone regarding this.

Rating:

5.0

One of the best storage facilities I’ve ever used! Great staff—helpful, efficient, and very friendly. Facility had several hand carts available to aid move in and move out. Store was well equipped with moving supplies. I would highly recommend this facility for storage and rentals.

Rating:

5.0

I rented a space from 2012 til yesterday. I never had any issues at all. Thank you fir taking care of my stuff!

Rating:

5.0

Wanda goes over and beyond! I'm EXTREMELY pleased with my experience at this U-Haul location! Will definitely recommend to everyone I know!

Rating:

5.0

Great staff with great interactive skills. Will recommend them for anyone I am in contact with for EXCELLENT customer service skills and kindness. Thanks, you all are truly a rarity in this world today.

Rating:

5.0

Very helpful staff, clean facility and easy access

Rating:

5.0

It would be nice if one was close to me in S’port.

Rating:

5.0

Great staff!! Everyone was friendly and extremely helpful!

Rating:

5.0

Great customer service! Thank you!

Rating:

5.0

Always receive great service and never have any issues. Thanks!

Rating:

5.0

Used both storage units and moving trucks. Staff was always helpful with any needs I had.

Rating:

5.0

How' much to keep truck another keep truck another day??

Rating:

5.0

Excellent customer service. I appreciated going to a place where employees are professional yet approachable.

Rating:

5.0

Great staff!

Rating:

5.0

Great service!

Rating:

5.0

Storage was clean and staff was friendly and helpful they were able to answer all my questions and concern

Rating:

5.0

I always have a good experience there.

Rating:

5.0

Ms Wanda and her staff were really helpful. Even taught me how to back up a trailer! Great service and friendly staff. Thank you.

Rating:

5.0

This is 3rd time we have used Uhaul storage on Barksdale. Bought lots of boxes & tape. Ms. Wanda was great.

Rating:

5.0

Ms. Wanda and staff were always courteous and helpful. The facility was always clean. Great customer service relations.

Rating:

4.0

This location has a good group of staff members who are very helpful, professional, and they help make the process of moving easier. Thank all of you for your help.

Rating:

4.0

I appreciate your service and your staff. I do think since I moved out on 9/12/20–not using the storage for even half of my last month there-- a refund of at least half the rent for September would have been fair and reasonable.

Rating:

5.0

Ms. Wanda and her team were always courteous, professional, and helpful!!!

Rating:

5.0

I had the opportunity to utilize storage units for my upcoming move. Mrs.Wanda and her staff was beyond knowledgeable, professional, friendly and accommodating. The facility is extremely clean, safe area. I would definitely recommend any one to utilize her facility... Thank you, Mrs. Wanda!!!

Rating:

5.0

Wanda was super helpful . A great asset to U-Haul

Rating:

5.0

The staff was very helpful and accommodating

Rating:

5.0

I’ve been at this storage since 1999. I have been very pleased and would recommend it to others.

Rating:

5.0

Very helpful and expedient. Friendly and caring. Thank you so much.

Rating:

1.0

The older lady that works here is rude. We had an issue when we went and paid because she didn’t log in her computer, she handed my husband a receipt showing we had paid when in fact it wasn’t paid. Didn’t know that until later when I received an invoice saying that we owed money still. She very rude about the whole situation and tried to blame us for this issue. I have closed out our storage unit and will not be back here and I do not recommend this office! I will be glad to go to other offices but this one in the 4100 block of Barksdale Blvd is horrible!

Rating:

5.0

Pleasure to have storage unit at 4100 Barksdale in Bossier City, La. miss Wanda was always so helpful and courteous

Rating:

5.0

Storage facility was very nice

Rating:

5.0

Staff went above and beyond

Rating:

5.0

Everything was great, no problems !!

Rating:

5.0

I have been with this u haul off and on for many years Ms Wanda is a great manager and always helpful She has been the best yet!

Rating:

3.0

Our only complaint is that we weren't allowed to return the truck to a uhaul facility closer to where we live. The lady was rude and told us we had to return it to where we picked it up.

Rating:

4.0

It was very clean

Rating:

5.0

Helpful and good

Rating:

5.0

Always friendly and helpful staff.

Rating:

1.0

The whole experience was terrible. Had it not been for the people in Bossier City it would’ve been a lot worse. I still would not rent another U-Haul again.

Rating:

5.0

No issues at all!! Thanks U-Haul!

Rating:

1.0

The manager and staff are useless at his facility. The a/c unit leaked water in my unit on a piece of furniture that I just restored. The office covered thier items not even a phone call for my unit.

Rating:

1.0

The sum of my experience: gross incompetence, my good faith efforts, multiple emailed credit card information for payments which never ran, plans for lawsuits, and a unit full of water damaged goods.

Rating:

2.0

Lazy workers! every time I’ve gone by they are sitting on their cell phone. Once i waited 4 mins. before i said something about needing service not sitting around waiting for her to finish her convo!

Rating:

5.0

The staff were very helpful

Rating:

4.0

Helpful service. Thank you!

Rating:

1.0

Overall terrible experience lied to from the very beginning overcharged another day horrible experience their customer service and sales reps. Can't get can't get a response from district managers.

Rating:

5.0

I had the best service one could expect regarding storage and staff interactions. When I need to store items in the future I will be back.

Rating:

5.0

Great storage facility. Nice folks

Rating:

1.0

the worse service, not well trained or staff just didn't care. I also had to wait to on hold for uhaul operator at 1800 468 4285 for 25 minutes to assist to return truck since app wouldn't work.

Rating:

4.0

Good Job!

Rating:

2.0

I would rate this storage facility much higher, but there is an older lady working there who is very rude. The facility is clean but poor customer service can make or break the quality.

Rating:

5.0

Wanda and staff were friendly and helpful she is awesome. I will use them again.

Rating:

3.0

I love this storage unit.