Customer Reviews for U-Haul Moving & Storage at Beechmont Ave

Rating:

5.0

As usual Morgan went above and beyond to help me with my move. I will be coming back because of him.

Rating:

5.0

Good people. Thank you.

Rating:

5.0

Trailer was dirty but General Manager cleaned it before I left. I used App to request Extended Time for Return and App said I could not extend it because trailer was being rented to another customer. I called Beechmont store and they said I could extend it and it was not reserved for a future customer. This is the second time I've had problems with UHaul App, it needs some serious review.

Rating:

1.0

This is not a criticism of Steve Torbeck or Beechmont store, which I have always given a 5 star rating This is regarding Contract #73606253, Equipment # RV1170A. This trailer was just transferred to Beechmont store #770085. It never should have been allowed to leave the parking lot. 3 of 4 wheels had multiple lug bolts missing or broken. Tires almost fell off and could have caused significant damage or harm. Whoever did the last PM needs to be reviewed. Also looks like tires were recently replaced and lug bolt problem should have been detected then. I tried to access Roadside Assistance off the App but it took me to UHaul main page with no access to Roadside Assistance. No 800# on the contract so I had to call UHaul store for 800#. I was told Tire Service truck would arrive in 45 minutes, arrived an hour late. Tire service truck could not fix lug bolts so they had to call Tow Truck. Tow truck arrived and tow truck bed was not wide enough for UHaul trailer so extra time needed to remove tow truck rails. Overall, I called Roadside Assistance before 11:00AM and didn't get tow back to UHaul store until about 4:00 PM or about 5 hours wasted. Management needs to do a serious review of how this trailer got serviced and transferred in such a dangerous condition.

Rating:

5.0

Morgan was helpful and understanding. Thank you!

Rating:

5.0

Quick and easy at U Haul on Beechmont at 8 mile. Very nice equipment and srrvice.

Rating:

5.0

Of course, it’s Steve Torbeck when the doors first opened on Saturday morning. I’ve rented equipment from him since the day he arrived and through thick and thin, Steve always runs the best UHaul op I’ve ever seen. And I’ve rented across the country…….. He is always there to make sure you’ve got the right equipment to do the job. Can’t say enough about his dedication to the UHaul brand!

Rating:

5.0

Steve the owner was a tremendous help,everything was handled right down to a sense of humor!! 5 stars!!

Rating:

5.0

Great experience! Will always go to this location because I had such a great experience!!

Rating:

5.0

This site was amazing we had to exchange truck for larger truck. They had the truck ready and made the move so much less stressful. Great job at this location!!!

Rating:

5.0

Great job!! 🤗

Rating:

5.0

Steve is great.

Rating:

5.0

The staff at U-Haul was simply Fantastic! The facility is very clean and staff was very professional & personable. They were very willing to assist in any way possible! Just a great experience at U-Haul on Beechmont in Cincinnati!

Rating:

5.0

service was outstanding as always.. thank you Doug nelson

Rating:

2.0

Trailer had frayed safety cable causing cuts on my hands while connecting and reconnecting. I let the location know. I’ve already submitted my concerns - Steve Torbeck has responded via email and I just sent another email with more details about my frustrations with UHaul.

Rating:

5.0

I have rented equipment from this location many times and they are always pleasant and professional. I believe the owner/manager has been there for many years as I recognize his face. Good to know there is stability in management.

Rating:

5.0

Process was easy and the staff was friendly and efficient! I saved over $125.00 by renting from U-Haul vs having some materials delivered from Menards, it was a no brainer.

Rating:

5.0

Everything was fine.I will certainly need you again soon.

Rating:

5.0

The trailer I rented was marked 5' x 9'. I drove close to 2 hours 1 way to pick up a lawnmower I bought that was 54" to find out it wouldn't fit. The trailer was only 52" wide not 60" like I thought a 5x9 trailer would be. This is a little deceiving and cost me a lot of money.

Rating:

1.0

Door broke was stuck onsite for hours waiting for repair that was repeatedly delayed

Rating:

5.0

Nothing. The whole process was seamless, and employees friendly and helpful.

Rating:

5.0

These guys always rock!!!

Rating:

5.0

I will need your services again periodically.Thank you for having an operation near me.

Rating:

5.0

Very nice general manager 👍👍👍

Rating:

5.0

Debris and paperwork left in cab. Smelled like someone smoked cigar in there. Truck ran fine. The staff member who checks people out needs to Tell customers that they need to check their phone text messages for the instructions to take pictures of the vehicle before they leave. I did this a couple weeks ago and it was already on the road when I noticed a text. Nothing tells or warns the customer of this obligation.

Rating:

4.0

Dave was very helpful, even helping attach the trailer. When i returned it another man told me where to put the trailer and that was it, thankfully /dave was there and he helped me take it off. The tongue is heavy and I can;t loft much.

Rating:

4.0

The box wasn’t picked up by the carrier in time so it was a day late. In general the staff bent over backwards to remedy the situation. Big thank you to “Smoke” in Lakeland for his kindness and going out of his way. Overall positive experience. Thank you to the staff - especially “Smoke”!

Rating:

5.0

Truck worked well and Steve was very helpful.

Rating:

5.0

I’ve used this location for years and they have always been great to deal with!

Rating:

5.0

I had no issues.

Rating:

5.0

Steve provides top notch customer service

Rating:

4.0

That was a smooth operation. In and out with no issues, plus an incredibly nice group of guys running the place. 2 👍's up!

Rating:

5.0

If anyone bleeds orange for U-Haul it is this crew!!! They are the example used in textbooks for excellent customer service. I've decided to name my first born after the general manager. Steve Torbeck Schuster. Thank you for your time today.

Rating:

2.0

The rep was lazy. I had selected trailer insurance on my online reservation. When I came into to he store, the guy was sitting at the computer and tells a younger female co-worker to go get him a Mt Dew. She seemed put off by the request and I thought in this day in age ordering a young lady to get you a drink seemed odd, until I see how lazy he was. He asked my if I had scanned my drivers license on the app and I told him I tried but it kept failing. He then ask if I could do it on a PC. He seemed put off that he needed to do it. When he handed me my receipt I notice the insurance was missing. I asked him to add it. He said I would have to do it on the inspection link. However, I had to run home to get my receiver that I had forgotten. When I returned the inspection link had expired. I again asked him to add the insurance. He said he did. I wet outside waiting on him to follow to do the connection inspection. He didn't come out. I waited awhile and went back in the now he started taking care of a new customer and I had to wait until that was all done. I told him again that I did see any update in my email for the insurance. He said it was added and I would not get an update. When I got home and looked at the order I saw the insurance was never added. He just seemed very put off by doing work. I took a risk a used the trailer anyway and I sent an email via the contact us on the U-Haul webpage. This was just not a good experience.

Rating:

1.0

This is the 3rd time I have used this location. They are rude. I will never use this location again.

Rating:

5.0

All was good, no problems and personnel was very pleasant.

Rating:

5.0

Best run UHaul store I have been in. Everything was professional and at a fair price. 11am appointment to get hitch on SUV. Work started on time and was done in one hour. Very happy with there operation.

Rating:

5.0

back door was frozen shut. had to deice.

Rating:

5.0

Excellent customer service. Very friendly and accomodating.

Rating:

5.0

The agent at the Beachmont location in Cincinnati Ohio was awesome

Rating:

5.0

Very helpful staff

Rating:

3.0

I would have to say the only complaint I have is that they told me when I got the vehicle that I had 7/8 of a tank so I had to have 7/8 of a tank back when I brought it back. When I started that thing up it was under 3/4. In retrospect it’s not a huge deal and not a dealbreaker. But I did drop $47 in gas in it.

Rating:

5.0

Can’t think of anything offhand. We have a great Uhaul center.

Rating:

4.0

Be a little more friendly. Park the vehicles in a safe place and direction. Not everyone is used to backing up a vehicle that they are not used to driving especially. It was difficult to see behind the van making it dangerous for backing.

Rating:

5.0

The older gentleman who serviced us was literally SOOOOO nice and sweet and amazing

Rating:

5.0

The only thing that I can think of is the right rear taillight was out and the radio didn’t work but other than that the van ran great

Rating:

5.0

Always friendly. Always helpful. Always goes above and beyond!!!

Rating:

5.0

Steve Torbeck runs a great shop. Highly focused on customer service. Five-star operation.

Rating:

5.0

David was absolutely amazing very professional and very helpful

Rating:

5.0

Everything was great!

Rating:

5.0

Maybe don't park the vehicles so close that you have to get in from the passenger side.

Rating:

3.0

Make sure that the equipment is cleaned properly prior to getting used before use it was nasty and where did excellent customer service go like 31 years ago

Rating:

4.0

A wonderful business to have in ur neighborhood!

Rating:

5.0

The owner/operator of this location is very personable, professional and I will recommend his location to anyone

Rating:

5.0

Very very efficient - in and out in no time at all?? Very very helpful - helped me get a "strange" situation figured out - easy from beginning to end - actually smoothest transaction since I started renting here and there about maybe 4 years ago? Only thing - and this has NOTHING to do with the location - has to do with UHAUL corporate - got bombarded with 3 back to back text messages asking me to submit my drivers license in advance? NO NO NO - UHaul fool me once - I was involved in your data breach a couple years ago for that EXACT SAME situation for submitting my drivers license electronically - sorry - no FOOLING me twice? But - always happy with my Uhaul rentals and this location - also VERY clean restroom!

Rating:

5.0

Easy and helpful!

Rating:

5.0

The app BLOWS. I do not recommend the app. Go inside and check in with a human being. You’d think adding someone as an authorized driver and then texting them a link to “upload a picture of their license” would actually do that. Or maybe redirect them to a webpage or page in the app they can simply add their information. NOPE! I mean, you add someone, and they click on the link… and it opens the app and does nothing? The result is spending an hour trying to just fix it in person. Awful UI and UC design.

Rating:

5.0

Nothing

Rating:

5.0

They were very friendly and helpful. Thank you all so much!

Rating:

5.0

Helpful workers at the Anderson Twp. Ohio store.

Rating:

5.0

The two people working were very helpful on Sunday, July 28th. We rented a truck and storage unit.

Rating:

5.0

Great service. Clean and critter free is a must for my storage need. They definitely provide.

Rating:

5.0

Staff was extremely helpful, unit was clean!

Rating:

5.0

Management and staff were very helpful

Rating:

5.0

Staff went above and beyond. To make sure my storage and moving needs where meet .

Rating:

5.0

Office staff was exceptionally helpful and friendly.

Rating:

5.0

Steve and his team have been phenomenal partners for the last ~10 years in managing our storage needs. I cannot recommend them highly enough. They went above and beyond, consistently for almost a decade, to take care of our storage needs. We no longer have a need for a unit, but if that changes, we will ONLY consider Beechmont Avenue and Steve Torbeck's team.

Rating:

5.0

Staff at both locations were very nice and helpful and check in was quick and painless.

Rating:

5.0

Very nice service.

Rating:

5.0

I appreciate this U-Haul very much they were very nice to me I didn't know how to properly move out so that is on me but other than that they were very good to me and I appreciate them working with me at all times

Rating:

5.0

Best possible experience EVER !!!

Rating:

5.0

I believe we had rented the UHaul unit for approximately nine years. In those nine years we haven't had such a great customer service person as great as David. He was extremely helpful whenever we needed anything. David is very informative about the facility. David had gone above and beyond to answer any questions we had. I would highly recommend UHaul to any one because of the great customer service we received. Thank you so much.

Rating:

5.0

a pleasure!

Rating:

5.0

The gentlemen that helped me was alone and delt with several customers while I was there. He was helpful and loaded items for people, and even my boxes for packing. He was never flustered or impatient. I appreciate that since I did two different transactions. He is a keeper. Thanks!!

Rating:

5.0

Morgan was very friendly and helpful a great experience overall at this location. Very happy!

Rating:

5.0

Steve is fantastic. Couldn’t be happier.

Rating:

1.0

Check in attendant was rude. I was not told this was an upstairs unit. I cancelled my storage unit.

Rating:

5.0

A very welcoming staff and very friendly. It was nice to be greeted with such friendly people after a 1100 mile trip.

Rating:

4.0

Steve takes pride in his work, always helpful.

Rating:

5.0

My ex fractured my tailbone and so I'm trying to slowly move everything out to leave and this is the most convenience I'm so grateful to have found it very appreciative for their health they were very nice

Rating:

5.0

The 2 people who helped me went above and beyond they are the reason I will be back if ever needed again

Rating:

5.0

Job well done

Rating:

4.0

Major problem with no elevator to the second floor for loading / unloading. Potential customers should be informed of that before selecting a unit.

Rating:

4.0

Hallways need more frequent sweeping, too many cobwebs and spiders. I stepped on the same piece of string often. There was a rat poison box in my unit, however, the mice did get into my storage bag dry goods,flour pasta oatmeal, and had a feast. It would be more convenient to enter with only ONE card swipe Hallway for the 150s sensor light is very slow. As a woman, I walked in the dark hallway too long. Thank you

Rating:

5.0

So far everything has worked so well. Easy to use, convenient and clean! Especially appreciate having the carts available to use!!

Rating:

2.0

The doors often did not work or worked without needing a pass card...letting anyone in. We received two free mos for two trucks we rented. The 2nd month we were told only a very small unit was available. We rented large trucks and were supposed to receive comparable size storage. There actually was more than one large unit available. It was at that point we decided to discontinue any storage there. Very disappointing.

Rating:

5.0

We had a unit here for at least a couple years. It was clean and climate controlled. We never had any problems. Steve showed me how to obtain access at least three times because I simply forgot after months had passed without accessing it. Every time, he was courteous and professional. My experience with all the staff at this location has been excellent.

Rating:

5.0

Thank you!

Rating:

2.0

Customer service was extremely rude and I wouldn’t recommend this facility.

Rating:

1.0

I have a video of the people that work at the counter if you would like to see it please contact me personally and I will gladly forward it

Rating:

5.0

From day 1 the arrangement was exactly what I needed. It was safe, secure, accessible and unbelievably convenient to load and unload. The price was fair and billing was easy. Excellent follow up and customer service. Would definitely recommend and rent again!

Rating:

5.0

Great experience. Would use U-Haul again for any storage I need.

Rating:

5.0

I would so recommend this particular UHaul because it was everything that I could ask for in a storage unit. For the last five months I had to use one of the climate controlled spaces in between moves. When I closed out the space and unpacked my things, it was as though I had stored them in my home. Perfect, no mold or smell! Steve and the staff were courteous and helpful.

Rating:

5.0

Very helpful and reasonable pricing to meet your moving/storage needs.

Rating:

5.0

I wish the facility had a master key for the provided lock. I almost had to call a locksmith when I thought I lost the keys in the moving process.

Rating:

5.0

I very much appreciate the free month of storage. It’s very helpful with a complicated move!

Rating:

5.0

Great place with excellent staff.

Rating:

5.0

No issues encountered. Process went very smoothly

Rating:

5.0

Really nice facility. Staff very nice and helpful to all of my needs. Would recommed using when in need!

Rating:

4.0

none

Rating:

5.0

The team at this store knew my needs better than I did! great experience, Thank You!

Rating:

4.0

Only problem was never was able to set up my online account, had to call every month to make payment. A bit of an inconvenience waiting on hold and such.

Rating:

5.0

Everyone at this location is amazing. We've been here so often during our move. We recommend this U-Haul location for all of your moving and storage needs.

Rating:

5.0

Employees were very friendly and helpful even though it was Mother's Day....

Rating:

5.0

We would use your facility again. Thanks.

Rating:

5.0

Great place easy access.

Rating:

5.0

Very hey

Rating:

5.0

The installation texted a very very good job

Rating:

5.0

Very knowledgeable and helpful staff. I would definitely recommend this facility.

Rating:

5.0

Quick, friendly service.

Rating:

5.0

Very helpful. Truck check-in was easy (and paperless!) The guy walked us to our storage unit, showed us how everything worked. Good folks.

Rating:

5.0

The #1 choice is Uhaul

Rating:

3.0

I am not pleased that I got charged twice upon getting my storage unit and was charged for unknown late fees. The issue was resolved, 2 WEEKS LATER, but should not have happened in the first place.

Rating:

5.0

Great storage facility!

Rating:

5.0

Nothing but great things to say about the facility and people!