Customer Reviews for U-Haul Moving & Storage at Black Rock

Rating:

4.0

Paul was extremely helpful and knowledgeable

Rating:

5.0

It was really good experience.

Rating:

4.0

Need to resurface many of the hallways. The dollies jangle and jump around going over these rough surfaces. It shakes loose the items on a dolly that a renter is trying to move. Smooth the surface. Also that elevator is ridiculously small.

Rating:

5.0

Easy to rent and the staff was super helpful.

Rating:

4.0

I recommend u haul to anyone. Thanks!!!

Rating:

3.0

A long wait, only one person working!! My slide lock not working, needed the worker to do for me!! Hopefully you will fix!

Rating:

5.0

I had a very good experience with this Uhaul storage facility. It was very clean and maintained. The clientele were very helpful and friendly. When I accidentally did not properly lock my unit, they immediately called to let me know. This made me feel my things were safe and secure. I would definitely recommend.

Rating:

5.0

Facility is clean, accessible, well maintained and I would certainly recommend it to anyone that requires your services

Rating:

1.0

They false advertise their ad.The customer service was rude.When I went up to the counter, they left me in a Bind and they didn't care.I would never willingly go back to fairfield avenue again

Rating:

5.0

Thank you all for your help today with the van. We sincerely appreciate the excellent customer service. Thank you Bobby for your help with checking the van back in this evening. Thanks to you we made the game we were headed to out of state!

Rating:

3.0

I was really happy about the check in and pickup process. The woman at the desk was very friendly. The office location and building is very charming too. The rental return process was the polar opposite. The person who helped me was very rude, had attitude issues and basically made me do his job. I hope I never see him again. That said, very unlikely that I will use this location or Uhaul again. I’d rather pay a friend and borrow their truck.

Rating:

1.0

Customer service was horrible, acted as if I was bothering them to do there job. I will drive out of town to rent a truck, pay more for milage then EVER have to use this location again. It was the afternoon attendant that was just shitty, NO HELP. The person I picked the truck up from was 5 star all the way helped me all the way as this was my first time renting a truck and didn't understand the whole online thing. Never again from this location.

Rating:

4.0

Place is too expensive. Also. The lady who we did the return with was awesome. The other staff not so much. Everything was robotic. Also there needs to be an improved system for rental truck experience.

Rating:

5.0

Very nice person that checked me back in . It was quick and painless

Rating:

3.0

The customer service people were very nice and helpful. However, using the app to check out the truck was terrible. The van was backed against the wall, making it difficult to find the correct license plate. It was dark, so it was difficult to see the app and pictures that I took came out very dark. It was very cold, and I finally just pushed enough buttons to finalize it and get out of there. For that reason alone, for my next truck use I will see if there is somewhere else where I can rent.

Rating:

1.0

I chose U-Haul over Home Depot because Home Depot was going to charge me by the hour and I did not want to feel rushed. While at the U-Haul location, the manager told me that as long as I brought the truck back before the close of business at 7:30 PM, I would be charged the one day rate. She then asked me when I thought I would be returning the truck. I said, probably around 5:30 PM. Well… I ended up returning the truck closer to 6:30 PM… thinking nothing of it! BUT…I ended up being charged extra because I kept the truck Overtime. What? This was the very reason I chose U-Haul over Home Depot. Home Depot would have been far less expensive And a more honest business dealing

Rating:

2.0

The costumer services was not great. She didn’t come out and look at the truck I rented. Just not friendly service

Rating:

5.0

The guy who helped me outside with the inspection/verification process for pickup and drop off was amazing. I was having trouble verifying the plate and taking pictures and he went above and beyond to help me figure it out. Fantastic customer service! Respect!

Rating:

4.0

1. Fix the mobile check-in. The past two times I’ve rented there’s been a problem when posting pictures of the truck that has added time and hassle. 2. The last truck I rented was subpar. The driver‘s door wouldn’t close unless you really slammed it. I was getting a message for a problem with the stabilitrak system. The gas gauge was also wildly inaccurate. When I got into the truck it read 3/4 and then at one point it read totally full And then another point it was almost full. Also, the driver seat was uncomfortable and appears to have been damaged at some point and repaired. Time to retire this truck.

Rating:

5.0

Have been doing business with uhaul for years and am very happy with their services

Rating:

1.0

Gaining access to a storage unit that has already been registered ahead of time shouldn’t be this complicated. And the access points and protocol of this specific location is even more difficult when people are trying to move. As a customer I shouldn’t have to memorize and swipe 3 different doors to carry heavy things in and out my unit durning the day or after hours. Plus checking out when I leave. And then we have the option to pay extra money for 24hrs of even less convenience. I don’t get it. This is the only storage facility that I haven’t been able to get in and out of with ease by myself. I understand security but this is too much. Moving is stressful enough. You literally have to maneuver around the whole facility no matter where your unit is.

Rating:

1.0

Staff treated us poorly

Rating:

5.0

Nothing

Rating:

1.0

Starr M. (Or whatever her name is, she had a ridiculous orange with and a hand cast) canceled my reservation without contacting me and I was actually dealing with an emergency prior to picking the truck. No humility, didn’t use proper grammar, forced me put an alternative contact which was unnecessary because I still her the wrong number so clearly she likes to keep herself busy doing unnecessary things to make individual lives harder. She either needs to be retrained and this review is only the beginning of how far I’m taking this.

Rating:

3.0

Location was good and had a decent selection. However, it seemed understaffed. Upon arrival, there was nobody at the front desk. There is a small sign directing customers to hail an employee via a walkie talkie. This was unclear to multiple customers. The app is really the most efficient way to rent and return, but the processes for rental and return are misaligned vs the app. The location has a return station where they clean vehicles. If you want them parked elsewhere the app or location should provide better/clear directions

Rating:

4.0

Your moving service sucks. They cancelled on me twice and I missed my plane

Rating:

1.0

On the 23rd of November, in the morning I was moving out. I was talking to the manager . She was so rude to me . I pulled my phone from my pocket to check something . She asked me if I am recording her. I asked her what makes you believe I should be recording you? She wasn’t nice to me at all. I just wished her good luck. Accusing me of recording her without any proof.

Rating:

3.0

the store owner handed me the incorrect keys and then my pick up instructions gliched and didnt allow me to finish but said i completed it. Was a confusing experience.

Rating:

4.0

Pick up was a breeze. The same girl I used on Sunday was great. Upon returning the van the girl working the counter had a bit of an attitude. Since I had one if my workers return the trunk on Sunday, I wasn’t sure of the procedure. I drove around Va I and followed all the sign and parked where it said stop. I brought my paperwork and key inside and she said well did you gave it checked it. I told her no one was there and I wasn’t sure what I needed to do. Not very helpful until I saw a gentleman outside who said he’d take care of it. I had my own business for 30 years and I took pride and made sure my employees always had great customer service skills. I really don’t tolerate or handle attitudes very well. Not a major attitude problem, but not very helpful even after I told her I’ve never done this before and didn’t know the return procedure.

Rating:

5.0

Almost always excellent service at this location! Agent was having a bad day, so not her normal cherry self, but she can be forgiven as she is usually bubbly and helpful.

Rating:

1.0

Need more people servicing

Rating:

5.0

Great customer service and equipment. Will definitely be using them again

Rating:

5.0

The service was excellent!

Rating:

2.0

I was overcharged for miles i did not use and self checkout system was down and the lady said she would charge me correctly but did not, very dissapoing

Rating:

4.0

The elevator needs to be replaced. It is horrible.

Rating:

5.0

My experience renting a storage unit was positive. The complex was always clean and the staff are friendly and willing to help. The only bit of frustration I had was while I was moving out - apparently, the access door can’t be keyed to open without the use of the access card, even for a short while. This made it quite challenging for the movers I hired to come in and out as I needed to follow them around so I could key them back in. The move-out would’ve gone smoother had we been able to temporarily unlock the door so they didn’t need to wait for me to simply swipe my card again and again.

Rating:

3.0

ALL uhauls should do things the same way. Black Rock uhaul did things waaay different than Boston Ave uhaul.

Rating:

3.0

The pickup process was okay. The woman who attended us was pretty nice and quick and explained everything politely. Returning the vehicle was a pain. It took us 15 minutes to try and figure out how to get the return process going through uh h our phones. The guy who was there at that time (Robert) was very rude and his verbal and physical language was not customer friendly. There was poor customer communication and the help was not there. Me and my spouse had to get very upset in order for him to actually find an alternative way to help us return the truck. Then he commented that there will be a fee of $20 for him doing it and helping us. This is not the type of service we expect to receive especially if we are customers providing the facility the support.

Rating:

5.0

I lead a group of volunteers that furnishes apartments for families in need. We have rented trucks from UHaul Black Rock for three years, at least weekly and often more frequently. I have never had a bad experience with Charlene and her team. They are professional, courteous and patient. As new employees join her team, Charlene instills in them a ‘customer-first’ ethic that is clearly reflected in all of my interactions. Thank you Charlene, and team Black Rock!

Rating:

3.0

Customer service was not very accommodating. I had issues with the app and they were not helpful at all. The process is clumsily.

Rating:

5.0

The Lady at check in was very friendly and efficient.. Everything PERFECT Great Operation Thank you

Rating:

5.0

Great service for truck rental, highly recommended location.

Rating:

5.0

Very easy to rent my van.

Rating:

5.0

Staff were professional and helpful at check out and check in.

Rating:

5.0

Think it was all good!

Rating:

4.0

I didn't feel comfortable uploading my photo and driver's license while renting the van. But I had to do it because I needed the vehicle. Please delete all of the photos I uploaded to your server. It is a bad idea to force every customer to upload photos in this AI era. I will never go back if I have to upload photos to rent a truck/van.

Rating:

4.0

Well it's been 2 days and I still haven't received my refund for the truck. And yet they charges me the full $100 when my bill was only $61 and some change. So now with my busy schedule I'm going to have to make calls to uhaul again and to my bank..

Rating:

5.0

My overall experience at this U-Haul location was exceptional. The pickup experience was very easy and the van I rented was in clean, excellent condition and did everything that I expected and wanted it to do. This was a truly excellent rental experience. I wish that Hertz was this good when it came to renting cars.

Rating:

5.0

Nothing. The staff was great/helpful and the equipment was perfect.

Rating:

1.0

I reserved and confirmed my pick up. I was told verbally the day before the truck was ready and could be picked up anytime using the online check in and key lock box. I arrived around 7 AM, went through the check in process only to find the truck assigned to me was completely blocked in by others trucks. I spent well over an hour (mostly on hold) on the phone with zero resolution. The response was for me to sit and wait for two hours until the store opened. An employee arrived around 845 and loved the trucks for me. When I went to get the key from the lock box it did not open with the combination provided. Employee had to unlock with a key. Overall process was horrible, lack of resolution was horrible, customer service resolution via phone was horrible. Time spent on hold was excessive in the range of an hour. Absolutely unacceptable. I would expect a call back and some compensation for the experience. 203-912-9541.

Rating:

5.0

Thank you for your service and patience with me i appreciate you guys very much all staff was very professional God bless all.. Carmen Gonzalez

Rating:

5.0

Charlene and her team are top notch! The trucks are always clean and run well. The facility is always well kept and clean. The staff are friendly & helpful!

Rating:

5.0

Staff were personable, helpful and professional. High praise from me. Only issue is sometimes there was not enough staff to be able to handle vehicle rentals and other business.

Rating:

5.0

The Vehicle Return process is Terrible! You NEED to have an employee available & ready to check the car. Asking your customer to scan and do a lengthy check on their phone is not acceptable. It is YOUR job to do the vehicle check of YOUR vehicle. I have had bad experiences with this all.3 imes I've rented from this location and I am thinking that I need to find a different rental resource because of this.

Rating:

4.0

Lower The Milage Rate A Bit!

Rating:

3.0

Issue is not with the location it is with the Uhaul App. I was using it to return a rental trailer and it took a full 35 minutes from start to finish to do it due to lag, glitching, etc. I had 5G full bar service on my 2 year old Android on a Saturday Morning. It took forever to load and update information between steps. I was unable to get timely help from the employee at the location as they had 2 customers with issues in line before me. When I interacted with the employees picking up the trailer they were helpful and pleasant. This is an issue with the App as UHaul mentioned I could be charged an additional fee if I received help from an Employee. Terrible customer service policy. It should have taken less than 5 minutes to get the trailer which had zero issues checked in when returned to the same location it was rented from.

Rating:

4.0

Office manager was knowledgeable and helpful

Rating:

5.0

Please continue to maintain your excellent customer service.👍👍

Rating:

3.0

No issues with the location. The place was nice and the people helpful . I'm sure this isn't the locations' fault, but I feel nickel and dimed on the mileage allowance. I drove in the lowest mileage route from the pickup across town to my move out (towards my destination), to my destination (pulling into a gas station en route) and then to the drop off and was charged for 3 extra miles. You should include a fair allowance with a reasonable buffer. It isn't the $3 that cost you a future customer, it is your approach. If your company takes this approach with your customers... Also, the drop off system you provide your staff is clunky.

Rating:

5.0

As always the service at UHaul of Black Rock - from reservation to check-in to the truck to return inspection - was perfect. Charlene and her crew are wonderful. Thank you all.

Rating:

5.0

No issues, and everything went really fast, from check in to return. Very happy

Rating:

1.0

Being charged $75 for a cleaning fee without proof that the car needed cleaning. There was no issue I saw in picture and no difference between the original picture and what I saw.

Rating:

5.0

More chuck

Rating:

1.0

Location is accusing me of damaging the vehicle when no damage was caused. Since the app crashes every time a customer is performing self check in and checkout, pictures only work part of the time. They are clearly running a scam on customers that choose to waive the $16/day damage insurance. Guaranty there is a correlation with “incidents” and people who waive coverage. I will be reporting the location more formally.

Rating:

5.0

Excellent service

Rating:

5.0

Great staff! Helpful, polite, professional !!’

Rating:

5.0

Excellent experience. Facility is very well run and maintained. Staff is professional, friendly, and helpful. Would highly recommend this location and have referred several friends. Thank you for an exceptional experience over the years!

Rating:

5.0

A better price

Rating:

5.0

Keep it up your good services.

Rating:

1.0

I settled out my unit, upon moving out I saw my Tv wasn’t in there. I instantly called several times as I was still in the area and they don’t close until 7:30/8 on the5th of this month. I left a message with dispatch I spoke with manager Charlene she said I should have called the police while I was there, I told her there were cameras I’ve only been in the unit once when I dropped it off and when I came to clear it out. The only other people who had access to my unit was the EMPLOYEES. She gave me Patrick’s number who didn’t reach out. I need this resolved ASAP as this isn’t acceptable for someone to steal my belongings and nothing me done about it and the manger was no help

Rating:

5.0

Thank You

Rating:

3.0

Good for winter storage of summer stuff. Key card system was inconvenient; often, it did not recognize me and I would have to walk away for a bit and retry it several times. Once, it welcomed me with someone else's name! Not confidence inspiring. I have also noticed how much UHaul has raised its rates in the recent past. While the location and Charlene and her staff are great, I will be carefully shopping around for the best price the next time I need storage.

Rating:

5.0

Robert was very courteous, professional and helpful.

Rating:

5.0

The people working in the Fairfield avenue location in Connecticut are amazing. Smart, knowledgeable men and woman who want the best for the customers..

Rating:

1.0

Computer was “down” staff showed no interest in helping customers. Attitude “ too bad guys - nothing I can do” ( except sit ant talk to coworkers.) I went to Black rock UHaul. Charlene told me “not all the computers are down” She had no trucks available so I went back to Pine St U-Haul. I had to argue with the staff to try all their computers to see if one worked. They told me all computers were down nationwide. After insisting - they tried and one computer worked. I felt the staff was really dissaponted that the computer was actually functiong - and they had to work! If I hadn’t gone to talk to Charlene on Black Rock - I don’t know if Pine Street would have ever called me to tell me they could fulfill my reservation. When I did get someone to open my reservation on Pine St - she was incapable of completing the reservation. An employee still seated shouted information to help her with my reservation. Finally, she reluctantly got up to help the person that was attempting to rent me my reserved truck. My 10:30 reservation was completed more like 11:30. Worst customer experience ever. No one even bothered to say “sorry” for the inconvenience. Any one reading this review - do yourself a favor - go to the Black Rock office. Charlene runs a tight ship. You’ll get good service!

Rating:

4.0

The elevators are too small. Having larger freight elevators and all-wheel-drive trolleys/dolleys would enhance the experience. I got stuck in the elevator once and feared nobody would have heard me despite pressing the emergency bell. Eventually, the elevator was back in service. Easy move-out process.

Rating:

4.0

When to the facility on Dec 24 at 1:15 PM and it was closed. I wasn't informed about this early closure 2 day prior. Note: other customers were there and wasn't able to access their rental space.

Rating:

1.0

The poor rating is based on the check-in experience with staff. Not customer-friendly or helpful at all.

Rating:

2.0

water damage to my property, completely unacceptable. UHAUL should offer refunds for such damages

Rating:

5.0

Great manager great staff thnx

Rating:

5.0

Super

Rating:

1.0

Too expensive

Rating:

5.0

GM Charlene Reyes was great. Customer service #1

Rating:

5.0

Justin was great! He was really professional and helpful with getting me set up.

Rating:

5.0

Excellent Service!

Rating:

5.0

All the staff were extremely helpful and kind all throughout the day since I was there most of the day. I was confused about a lot of different things but the staff helped out at every step of the way and were extremely patient and understanding. This was a great experience and I am very appreciative of this uhaul and the staff that work there.

Rating:

5.0

The best and most professional staff. Everyone was helpful and went out of their way to explain things and help me. Thank you!!!

Rating:

5.0

Security was excellent, price was reasonable and access convenient every time we had to visit.

Rating:

2.0

Please do something about the rat/mouse infestation! Clothes & other items ruined due to rodent damage.

Rating:

5.0

None

Rating:

5.0

Excellent service!

Rating:

5.0

Thank you

Rating:

3.0

My only issue with this facility was the mouse problem. I had that storage unit for quite a while and have paid them a lot of money over this time. I had to get rid of a lot of my stuff due to the mouse issue. I’m very disappointed.

Rating:

5.0

Kenny was very helpful to me and so wattage when I rented a van the next day . They are an asset to u haul !

Rating:

5.0

Thank you

Rating:

5.0

I had an opportunity to change my storage unit reservation to a larger unit but it was on Easter Sunday. Kenny, who was on duty at the Fairfield Ave facility in Bridgeport CT, could not have been kinder and more helpful. I am very grateful

Rating:

2.0

Most of the staff is very unfriendly and rude. I felt the facility was very confusing to find my unit and had horrible accessibility. Process to rent a truck or unit was time consuming and had way too many unnecessary step. I’ve used many different Uhaul facilities and rental companies but this was by far the worst experience I’ve had.

Rating:

4.0

It would have been nice to get some of our rent pro-rated since we closed the unit just 4 days after autopay went through... but I now understand that's not the policy. Thank you for your services. :)

Rating:

5.0

The manager there she was always there two help!!!!

Rating:

5.0

Kenny was knowledgeable and patient. A definite asset to the U haul company

Rating:

5.0

Thank you

Rating:

5.0

Excellent experience!!

Rating:

5.0

Unfortunately my storage room was on the basement. Yes you guessed it properly, the elevator went out. But the Staff was more than helpful in helping me bring my goods downstairs to the storage unit I rented..Really the staff is incredible and the unites as clean as you can possibly get them

Rating:

5.0

Need to pick up access card Couldn’t be programmed last night Was near closing time Will stop by today 01/04

Rating:

5.0

Customer service at this location was always great.

Rating:

5.0

The representative was attentive and answered all my questions. Carried out my transactions in a professional manner. Thank you

Rating:

5.0

Kenny the assistant manager was a dream to work with . The facility is immaculate. I was VERY impressed with the courtesy and service 100% !

Rating:

4.0

The access hours need to be extended especially on the weekends.

Rating:

5.0

I was actually kind of sad when my storage needs were over! The people who work here are very nice and always helpful. The place is spotless, and I always felt very safe going to my unit. This is a well-run business.

Rating:

2.0

Manager Charlene was very professional , courteous and more than capable at her job. The other workers seemed as well....I dealt mostly with Ken and Paul and they also seemed to do their jobs exceptionally well. All of them answered any questions I had courteously, promptly and in a very satisfactory way. Only at the end did ideal with Xiomayor (sp?) But she seemed to share the same characteristics as the other. I was very much impressed and I would highly recommend ( already have ) the facility in Black Rock.

Rating:

5.0

workers were very nice and very helpful

Rating:

5.0

Charlene and her staff are fantastic people a young lady who works I have trouble pronounce her name was a blessing to me

Rating:

5.0

Great experience! Staff always helpful and knowledgeable .Facility was always clean and in top shape.

Rating:

4.0

Service was good.

Rating:

2.0

The lack of a ramp to get flatbeds down tocar level made the loading unloading effort very difficult. Loading dock is also not appropriate for vans or pick up trucks. Female attendant on duty on july 19 was very rude and with an attitude. We complained to the assistant manager who was very understanding and friendly. He also agreed that she had a problem and was going to mention it to his manager. The process and requirements to rent a truck was beyond complicated and scary: worse than going through customs or immigration when entering the USA. We have rented cars and trucks all over and internationally and have never encountered a similar experience. You are made to feel like a crook or a criminal. Not good customer service. At all.

Rating:

4.0

I like that there is access to restrooms if you need it.

Rating:

5.0

Awesome I rather have my belongings here than any other storage company

Rating:

4.0

The elevator is very small and difficult to navigate with loaded carts. The automatic door closure is far too quick and annoying to have to constantly have to deal with while trying to navigate getting a cart in and out. Definitely not ideal for moving loaded carts.

Rating:

5.0

I got one of my units at least 20 years ago. Had no problems.

Rating:

5.0

Kenny era excellente. Nos dio servicio excepciónal y nos ayudó corregir un problema al entregue del camion.

Rating:

5.0

The team was very helpful. I wasn't aware that the lock would already be in the unit waiting and they explained the process. I had an issue with my door code and the manager was able to assist me and have a team member issue me a scan card. The unit is smaller than I expected so a picture with dimensions might have been more helpful, but overall it was a great experience.

Rating:

5.0

Overall I didn't care for the van..

Rating:

4.0

Access to the facility after hours was difficult and the team did provide a remedy.

Rating:

5.0

Best location

Rating:

5.0

Manager and crew are great. Clean and convenient location

Rating:

4.0

Elevator is absolutely way too small in the main building. It was not disclosed until after a unit was isolated on the second floor that this was the only elevator. It made moving much more difficult.

Rating:

5.0

I am very happy my personal belongings are safe and climate controlled. Both are very important. Thank you.

Rating:

5.0

Kenny was a pleasure. His help was concise with his information.

Rating:

5.0

The only draw back to this whole experience (first time using any storage space) is having to pay for a whole month even though we took our things out in the middle of the month. Other than that, it was a great “adventure”. I would highly recommend this facility.

Rating:

4.0

My time using uhaul storage was fine , only down fall was my items being damaged by water with a storm but besides that never have had an issue

Rating:

5.0

Get even smaller storages

Rating:

5.0

Charlene was super nice ! And answered all of my questions! Getting a storage is very new to me … it’s definitely a great experience

Rating:

5.0

Charlene is always extremely helpful and knowledgeable. We have used her location on multiple occasions. Her staff is also very responsive and courteous.

Rating:

4.0

I would have rated everything excellent. BUT The Elevator is too small and the doors close way TOO fast! please slow down how fast the doors close. But aside from the elevator, it would have been an excellent rating.

Rating:

5.0

Great experience great staff

Rating:

4.0

Needs bigger elevators.

Rating:

4.0

Elevator is not big enough. But staff is very helpful and friendly!

Rating:

4.0

The apps and links for picking up and returning the truck do not work properly. The local people are great

Rating:

2.0

The floors are like an off-road course,the elevator is way too small,needs a freight elevator really bad,the lights kept going off every couple of mins,there was never any paper towels in the restroom and the threshold coming off the elevator and especially the one for the outside door are a real pain in the butt and my unit was pretty much on the other side of the building way down in the dungeon,other than that, it was great,oh and the carts need brakes really bad too,especially the mattress carts,trying to get a mattress on one of those is a real chore,oh and now they come with the “cleaning fee increase in rent by $7.00/month,not during the height of covid but a year later,which is exactly the thing that made me move out,and nothing, I mean nothing is free,sorry to sound so whiny but y’all asked for my comments.

Rating:

5.0

The facility and in particular the personnel were great. The only fly in the ointment are some corporate processes over which they have no control.

Rating:

4.0

always clean ***** elevator is small

Rating:

5.0

I’m so happy I decided to use this Uhaul(Blackrock) location for my moving and storage needs. The manager was very helpful and the staff was nice. The facility was nice and clean

Rating:

5.0

Great service, clean and well maintained unit. Affordable & secure.

Rating:

5.0

The gentleman who helped us was friendly and very helpful. The move in went very smoothly. Thank you!

Rating:

5.0

Always a great experience at this U-Haul store!

Rating:

5.0

Charlene is very accommodating..Very happy with the service and convenience at this location.

Rating:

5.0

Kenny was especially helpful, patient, and out-standing!

Rating:

1.0

Promised 1st month free and took a screenshot with my phone. Person at desk wouldn't honor it.

Rating:

5.0

I have used the Fairfield Ave facility on many occasions for storage units, moving vans and supplies. Always impressed with Charlene's operation. Employees are efficient, and friendly.

Rating:

5.0

Service was very sharp and helpful. employees here are VERY well trained, attentive and capable. We were accommodated by Kenny both in renting a cargo van and acquiring a storage unit and in the check in process returning the vehicle. Great, personable customer focus. Also their technology seamlessly mapping transactions to mobile phone are a great convenience and time-saver.

Rating:

3.0

Initially when starting with UHaul the connection was not the best. I went to one UHaul in Bridgeport and they could not assist with tranfer to the correct location of UHaul in Bridgeport. With a family member we had to travel a long distance and go to UHaul at least twice to be able to get in to the unit as the covering employee had not been informed how to handle the situation. It was a rough start, but no problems as the time continued. I, nevertheless, would choose to go to this UHaul again, now being familiar with their set up

Rating:

5.0

Very helpful

Rating:

5.0

My only complaint, is that while switching units to the other side of the building, there were no ramps to get into the other side. Creating more than twice as much work. One cart turned into two carts and we had to reload up a couple stairs.

Rating:

1.0

I was forced to call a locksmith for my own personal lock. The persons credentials were never checked. I’m sure there’s not even a record of him arriving. I believe this is a racket and I was stolen from. Never ever rent here ; they are unsympathetic to mistakes for people already having a hard time.

Rating:

5.0

This facility is clean and well maintained

Rating:

5.0

Charlene was very efficient, knowledgeable, and helpful. A++

Rating:

5.0

I had my storage unit for nearly two years and never had a problem with accessing it. The staff at the Black Rock U-Haul have always been knowledgeable, helpful, and friendly.

Rating:

5.0

I was very impressed with the knowledge and the honesty of the staff. The pricing is very competitive. I was Waited on and a friendly and informed manner. I will definitely recommend U-Haul to my friends when they need to move. Can you please stop have you lost your mind

Rating:

5.0

The same young person who helped me open an account a year ago 1335 is the one who i met the day i closed...and what a guy he is polite sharp hard working kid made it so easy for us ....thank you so much

Rating:

3.0

The young man that helped me was helpful, put the young lady that was there, she was rude in some way, she was taking inventory wile I was in the same spot, and she hit my leg and did not say excuse me.

Rating:

5.0

The two gentlemen that wrk there were very nice and helpful

Rating:

5.0

My experience with UHaul was excellent. Only because I moved did I close my storage.

Rating:

5.0

I have nothing but great accolades for the service I have received from all my dealings with the staff at the local facility in person or on the phone no matter who I spoke too. That's why I gave excellent ratings

Rating:

5.0

Everything was great. Clean, friendly helpful service. My only negative comment is that the elevator is a little small. Other than that my experience was very positive. Thank you.

Rating:

5.0

The front desk was extraordinary !!! Thank you every one for their support and advices in the unit

Rating:

5.0

I was very happy to have the storage unit came in very handy

Rating:

5.0

Your representative, Breyanna, was friendly, efficient and helpful

Rating:

5.0

I like the way the security was run. Nobody would be able to get in who wasn’t supposed to be there!

Rating:

5.0

Everyone was friendly and helpful made everything easy for me. Even the bathroom was very clean. I would recommend this location to anyone. Thank you

Rating:

5.0

La Persona que me atendió muy amable y supo explicarme muy bien las instalaciones, la tarjeta, etc. Muy satisfecha es la primera vez que rento un espacio de almacenamiento en Uhaul

Rating:

4.0

Kenny was great. Informative and friendly. Helped us get our storage up and going. Thanks.

Rating:

5.0

My only complaint is that the card reader would often take several swipes to work.

Rating:

5.0

Working with UHaul Blackrock was a very positive experience. Storage unit was clean and dry. My things in perfect condition when I retrieved them. Staff friendly & extremely helpful. Highly recommend.

Rating:

4.0

Good clean facility

Rating:

4.0

I would recommend this facility for its cleanliness and the location however the customer service representatives on several occasions seem very distracted and somewhat impatient.

Rating:

5.0

Efficient and friendly check in.

Rating:

5.0

Staff was most attentive and helpful. Made a stressful experience bearable and actually pleasant.

Rating:

3.0

The cost of the rent was way too much money.

Rating:

5.0

Very good info and friendly service made for excellent user experience.

Rating:

5.0

Everyone here is friendly and also knowledgeable. I avoid other locations to come here because they're so fantastic.

Rating:

3.0

Charlene was absolutely awesome In dealing with me, extremely patient,helpful,knowledgeable. I apologized to her for my poor disposition, but must comment that she gave me SUPERIOR OUTSTANDING SERVICE

Rating:

5.0

Great place to store my sons college stuff

Rating:

3.0

When I initially rented the unit it wasn’t clear that I would have to pay first since I was told that I’d have the first month free. Instead I got the second month free as a means to appease the matte

Rating:

5.0

Outstanding service and facility.

Rating:

5.0

Great service! Team extremely helpful and answered all of my questions. Facility clean, neat and dry.

Rating:

4.0

At some point during rental, a big water leak occurred. The area was cleaned by the time we came to add items to our unit. But mildew smell from the leak were in our clothes. Wish we had been told.

Rating:

5.0

Great service; friendly atmosphere and well secured.

Rating:

3.0

Would not choose u haul storage.

Rating:

5.0

At first we had issues with our reservations we made earlier this month. When we got there we spoke with the manager Charlene and she went above and beyond to accommodate our needs. Very happy overall

Rating:

3.0

Access elevators are to small .. storage doors are no to high .. un level floor ramps are uncomfortable for heavy staff

Rating:

3.0

Elevator too small. Very inconvenient where the storage unit was located.

Rating:

5.0

Great Service. I was extremely happy when I needed help.

Rating:

5.0

What a great and profession service U-Haul provides. The rep made the process very easy.

Rating:

1.0

When we came to move in there was no reservation on your records. Your employee said we needed to upgrade. And PAY for the u Your employee said there was not a storage unit as we reserved available.

Rating:

5.0

Good service, clean facility, fair price/

Rating:

5.0

Really went well and the associate did great answering my questions and providing me with options.

Rating:

5.0

The staff is so helpful and the facility is clean, well-lit & very secure which definitely gives us peace of mind!

Rating:

5.0

Woman was very patient showing me several different size storage units / assisting me with making a decision . Checked me in with no issues and helped me understand process .

Rating:

5.0

A very good experience

Rating:

5.0

great service and staff

Rating:

5.0

All the employees at this location over the years have been nothing but nice, helpful and pleasant. A wonderful experience, thanks!

Rating:

5.0

The staff were terrific at this location. Regardless of who was on duty, they were committed to being helpful.

Rating:

5.0

.

Rating:

4.0

All in all a good experience Thank you

Rating:

5.0

Great operation all the way around.

Rating:

5.0

Great customee service!!!

Rating:

5.0

Charlene Reyes and staff were very helpful and always courteous. Thank you all!

Rating:

4.0

Staff was friendly and professional.

Rating:

3.0

The trainee that was left in charge for hours was not knowledgeable enough to be left in charge and could not assist effectively. Also I had to call on 4 times over 3 days to gain an answer.

Rating:

5.0

Great place

Rating:

5.0

Great facility and staff...especially the manager, Charlene Reyes.

Rating:

3.0

A lot of effort to get into the storage bin.Dolly everything into a small elevator, and then maneuver around a hallway corner that would’ve been easier to negotiate if 1 storage bin had not been built

Rating:

5.0

It would have been more convenient if desk staff were there longer because I have a long work day and was limited to weekends to consult a front desk person. Otherwise, great, positive experience.

Rating:

4.0

The staff are excellent and the facility is clean and well maintained, but there are some limitations. The elevator is too small to easily fit some furniture pieces, and the facility locks at 7 PM.

Rating:

5.0

First class