Great customer service.
SAMUEL VCustomer Reviews for U-Haul Moving & Storage at Causeway Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am very upset with my rental because we had a terrible time pulling the car with the auto transport because it kept swaying really bad so bad that coming down off of an incline had almost cost us more than we expected, because whoever was responsible for checking the tires on the transport did not do their job both rear tires were almost flat under 20 lb a piece when they were supposed to have 65 lb in them, because of this it caused the trailer to sway almost uncontrollably until we figured out the problem and air the tires up. This type of negligence is what cost people their lives we're very unhappy
WENDY FThe lady at the front desk was amazing! Professional and a great customer service experience!!! She displayed exceptional Extra Effort!...A great experience
Deann R | First ImpressionsKeep up the great work!!!
Christian HCharging double for walk inn. Rate was $14.99 for trailer and got charge $24.99. Also was allowed only six hrs where it should be 24 hrs. As well was not given trailer without the ramp while there were 3 available.
LUKA FExcellent customer service
KENYATTA JCustomer service was top notch when we saw the original location closed without any information. We were re-routed to the Causeway Blvd location as all plans to move was already confirmed.
LANCASTER BThe managent are in much need of people skolls training. The GM allowed a subordinate to yell at me and a locksmith while trying to get into my unit. She was totaly hostile to no only me but to a locksmith that I hired totally inocent. Sylvia seems to need mental help and should have no front office work.
Esperanza A | Overall ExperienceThe U-Haul 5x8 trailer was provided to me with 20 psig in the right tire which was not known until the equipment was loaded. Otherwise the trailer was clean and well maintained.
KEVIN MThank y’all
JAMES G | First ImpressionsMy experience was efficient and positive.
MARK NRepresentative was extremely helpful with awesome customer service.
FREDELL B | First ImpressionsThe motorcycle trailer gate needs to be about one and 3/4 inches off the ground, or the bottom of the motorcycle can rub against the top of the gate, causing a potentially dangerous fall situation. Not good with 1,000 pound motorcycles! All motorcycle renters need to be advised!!
MARK RThe lady at the counter was beyond professional and helpful. So kind and thoughtful. The young man that hooked the trailer for me was so helpful and polite! I will definitely be back in a month for my final move and go to the same location!
BLAINE MI was given 2 smalls options instead of the 1 large I ordered. Them they said a lock would be inside of the unit. No locks provided. I got there late at night so no store to get locks. I live 35 mins from the location and I had to leave the location unlocked overnight. Nobody answered the customer service 800 number. Nobody called from the store the next day after I left a detailed message.
Angelica P | Online Move InManager here is very nice.
CLAYTON B | Overall Experiencetrailer lights did not work correctly young man who hooked up trailer looks lost/ confused other that that ok mgr nice gentleman
TROY DHaving one person working the desk, AND being responsible for hooking up trailers takes way too much time (30+ minutes). Especially when there are 4 or 5 other uhaul employees in the lot that could have been helping. The return process on the other hand...when I arrived at the cocoa branch, it looked like there were 5-6 returns ahead of me. And there computers were down. I dropped the trailer and was done in less than 5 minutes. Metairie operations could learn a LOT from the cocoa operations.
ALAN WMuy bueno falta alguien que hable español pero muy buen servicio
ALEXIS AI had reserved a trailer and a dolly to move a huge fridge. When I showed up, they told me they only had the trailer at that location—no dolly, even though I made the reservation a week ago and it was confirmed. They told me I could drive to another location to get the dolly. So I went, but when I got there, they said the only dolly they had was already reserved. And there weren’t any others available within a 30-minute drive. In the end, I couldn’t move the fridge myself and had to return the trailer, wasting time and money. I ended up having to pay the seller for delivery, which cost way more.
DENIS CBuen servicio
ALEXIS AClean and well maintained
LEE C | First ImpressionsThe problem is the 15' truck consumed a lot of gas. It was loud. No backup camera or warning sounds. No cruise control. Last week I rented a 16' Penske, and it was new, powerful and quiet.
GLENN GI was sent to this location after another location didn't have the equipment requested. I didn't like that
DAMON BI will always use this facility just based on my experience and the help that was provided. Very prompt service thanks.
HARRY SKeep up the good work.
MICHAEL HWe had a 3 week rental for our company work truck. When we had a sudden death of a family member the rental was graciously extended one day without any problems. Thank you U Haul. See you next Jazz Fest!
Andrew SNothing. The service was great.
Gerald RI have used this location a couple of times, and everything has always gone well.
SHERROD WNothing. When I realized the trailer I rented was too small the assistant at the kenner location contacted the main center and located the size I needed at another location and refunded my money. She was a great help.
JAMES MCheaper down the road
Katherine A | First ImpressionsLatch to hold trailer ramp in place did not work. Latch chain not attached to trailer. Attendant on return was rude mean
MARK SBest people to talk with
Ernistine B | Overall Experienceall personnel were very customer focused and eager to help
HERALD CWhat an amazing difference from other locations! The folks at UHaul on Causeway are professional, courteous, and efficient. It is evident that they take pride in their work. Such a refreshing experience, and I’ll definitely be back!
JOEL CNothing, Friendly service. No one came to check me in and then the housekeeper told me to leave. anything was up they would just charge me. But very easy to do business with. No hassle,truck was ready.
KENNETH BAlways a great experience at this location
Regina DGreat staff always
JULI Jeasy drop off and quick and courteous staff; taking the truck back was a breeze
STEPHEN SAll employees were very professional
MICHAEL HDon’t overcharge. I put gas in the truck before I brought it back and I was still charged $8 for fuel. Then I was charged for pads that I never used. It’s a matter of less than$20, so I just ate it
Edward PWas fast and efficient, the guy even checked the hitch with a leverage device to make sure it was locked on good!
RUSSELL BGreat interaction from start to finish at both locations.
Danna EI reserved 2 Dollies, when I arrived, I was told there were none but I could buy them. What’s the point of reserving equipment if it’s not available!!
WILLIAM CI've rented from them a couple of times. Excellent service with the rental. The app makes it great to make all my reservations and things I need for my move. It's the only place I'll rent from for my moving needs.
LEONARD FExcellent staff
Jed DI returned the trailer on Monday and the man working the yard that received it never reported it to the inside person. I was called on Tuesday notifying me that I was late returning the trailer, I told the caller that it was returned Monday which was a day early. I got a receipt via email indicating it was returned Tuesday.
MARK GNothing. I really like the people that dealt with. very pleasant and did answer my concerns.
CARLOS GThey tried to hit my bank account for storage fee after they knew my stuff was no longer in the storage. I took my stuff out of the storage before my bill was due and they still tried to charge me..
Donnie s | Overall ExperienceNo other place like his location!
Ernistine B | First ImpressionsHad a phenomenal and easy going experience with this location
LUTHER Wits okay
VICTORIA MI moved out Feb 7th
KATRINA S | Overall ExperienceEmployees were very professional and helpful.
JASON Hgreat Location
JOHN PStorage cost at u-haul are too expensive compared to other storage facilities
Brock M | Overall ExperienceJohn Ghawaly provided excellent service. He hooked up the trailer with confidence and made me feel like the trailer was secure. He was friendly and professional. The inside counter service was was efficient and quick. My experience made my day easier! Sincerely, William
WILLIAM WI got some clothes stolen here while moving in. My gut says it could have been my fault but I was bummed to know that the staff had nothing to do about it e.g. no camera footage. They were very expensive clothes so it sucks. Otherwise and with everything else this is one of the best staff I have met at any U-Haul
Farris S | Overall ExperienceWay too expensive compared to your competition!
HERBERT J | First ImpressionsYoung lady at the counter was excellent. Very knowledgable, helpful and friendly.
albert N | First ImpressionsI want to thank everyone who helped me. Especially Brad, with his integrity and willing to work with me with positive attitude. It is always great to know they still have those employees who believe in their customer and have the service skills make things better when you feel your day/life is just not going as planned. Thank you! I appreciate it. Sincerely, Silvia Flores
SILVIA F | First ImpressionsMr Brad and his crew rule. God bless them with the greatest of great .
Eula O | Overall ExperienceSandra is an absolute nightmare — and the storage unit was always extremely hot and it was impossible to park there. The incline into the facility is crazy and makes it very difficult to roll your carg to your car, I may have given 2 or 3 star review but Sandra definitely ruined that when she yelled at me over the phone for no reason on the day I moved out.
Heather G | Overall ExperienceThe young lady Carolyn b. Is awsome. The best.
Robert B | First ImpressionsCode didn't work and couldn't find unit. Took an hour to find
ashley c | Overall ExperienceEveryone helpful and friendly!!!
Richard T | First ImpressionsStaff were very helpful and patient.
Leah T | Overall ExperienceNever had a problem in over a year there
sean m | Overall ExperienceMy experiences with Uhaul were always pleasant.
Amanda L | Overall ExperienceThe only issue I had was with move out. I did it on line and received a message stating I had been assessed a late fee for non-payment when, in fact, I had already moved out(and had submitted the move out via the app). It seems to have been quickly cleared up, though.
ROBIN W | Overall ExperienceI paid for the month but only needed it for a few days after the 1st. So I didn't know I wouldn't be getting a refund or pro rate amount refunded to me. Do I was not happy with that, but otherwise after storing my stuff here for the pass 7years I glad to leave.
Karen C | Overall Experiencenice people to do business with. You should be proud of your employees
Anita M | Overall ExperienceJohn (outside) and the lady at the desk were so nice and helpful! I highly recommend this nice facility! Great location, well kept, well stocked, and everything you need in one place!!
Alvin N | First ImpressionsOffice had some issues With charges on my credit card than they charged me late fees. I left a card on file to auto pay every month.
johnny f | First ImpressionsThe manager was super nice and definitely went beyond as far as accommodating our needs!
Mae F | Overall ExperienceTook a lot of time to get unit
Michael P | First ImpressionsAlthough there were no food items, everything was covered with rodent droppings. A lot of items were damaged with large holes chewed through them although they were inside heavy-duty plastic storage containers. Most of them were new bedding and clothing items. Picture frames were eaten. Items were also mildewed. When I first rented the unit, I noticed a black bait box in it. I guess I should have gone on a monthly basis to throw rat poison inside the unit. I thought I would only be renting the unit a few months, but I was diagnosed with cancer and my plans had to change. I paid rent for 22 months. I left on Jan.18, 2024. My rent would have been due on Feb.4, 2024. I rented a truck from them to move out. I asked Brad what I needed to do to end the contract as I was removing everything. He said that Ms. Slyvia would see it in the morning and take care of noting it. I swept the floor before I left. When I returned the truck to a different location that same day, the office was closed and I had to notify them by email. Then I called the 800 number to make sure everything was okay. The woman I spoke with was told about the condition of the unit and that items had been ruined. I said that I hoped I didn't bring any rodents home with me. She said she would pass the message up to management, and someone would call me. No one has contacted me. My rent was by auto payment on the 5th of every month. They had the gall to email me 2 days ago to remind me of my upcoming payment withdrawal. I spent a lot of money to store these items, and I thought they would be safe. I'm very disappointed, bur if I ever need to use any storage unit again, I know I will bait it myself. I rented a pod from another company for over a year and never had one problem. Nothing was damaged by rodents, roaches or rain. Nothing was ruined by any means.
Judith G | Overall ExperienceThe people at this facility were always willing to help and satisfy the customers
victor d | Overall ExperienceAlways very helpful staff...thank you...
GAYLE H | Overall ExperienceThe manager/owner has always been nice and helpful. So is the lady who cleans the units. She is helpful
NANCY R | Overall ExperienceMs. Sylvia helped us out with a lot of information including how to avoid common problems people run into. The other staff were very helpfull as well. The entire process was very quick.
nicholas m | First ImpressionsAll of the staff was very knowledgeable, helpful and courteous. They accommodated my timing constraints and needs exceptionally well. They went the extra mile for me. The vehicle rental pricing was a good deal and ditto for unit storage. This is why I’m a repeat customer!
Karl H | First ImpressionsWe were stunned how well kept the facility is, how friendly all staff are that you can't tell who is the boss & who is the employee. I can't say enough good. Let me praise the custodial lady. She is excellent and an excellent U-haul Police lady. If you didn't have her people would mess up U-Haul Storage, we cannot have that, please keep up the great work. Thank you so much for all you have done for us. Mathilde & Jeffrey Turner.
Jeffrey T | Overall ExperiencePlease contact me at 985-401-1850
Angela M | Overall ExperienceThe Evening employee was rudest and arrogant and disrespectful. Very different than the morning shift when I was treated very nice.
SYLVIA P | First ImpressionsBest way to save money when moving.
Serge G | Overall ExperienceAlways the best value and excellent equipment
Serge G | First ImpressionsStaff was very helpful.
PAT M | Overall ExperienceThey have rat problems.
Floydreka T | Overall ExperienceThank you.
Eva R | First ImpressionsAmazing friendly and knowledgeable staff
HAZEM E | First ImpressionsAll the staff is friendly and helpful.
Jeffrey T | First Impressions🤔 thank you God Bless keep the Lord Jesus in your family prayers always Robert Smith
Robert s | First ImpressionsThey were very very nice. Unit was clean
Laresheya R | Online Move InThank you so much it was nice to have worked with you!
Ernestine B | Overall ExperienceVery helpful and patient Agent who helped me!
GAYLE H | First ImpressionsBest one yet …. Thanks for being my solution to my problem…. Amazing customer service
sharon s | First ImpressionsThey are the best.
Giuseppe M | First ImpressionsI’ve been doing business with this company for years and I haven’t had a problem at all!!
ERNESTINE B | First ImpressionsJoy the truth!!! Top notch
WALTER C | First ImpressionsVery good customer service
wanda A | Overall ExperienceGreat people to deal with.
Ronald S | First ImpressionsHORRIBLE service! We rented a truck & a storage...EVERYTHING was unorganized from the moment we arrived. We made it back way before the scheduled return time, on to find the storage was already occupied. The clerk had no idea what to do, what was going on or how to fix the issue. It was STORMING by the way! So we were back & forth in the rain from the truck to the store, REPEATEDLY getting moved to TWO storage units because the size we wanted was now unavailable. We moved to FOUR different sets of units & didn't leave until after 7 p.m. (we made it back with the truck @ 12.17 p.m.) The gas was put back at half of a tank, the then other employee comes in with an attitude as if he didn't see us sitting in the rain, inside the truck FOR HOURS waiting to put our things in storage. Our card was overcharged, reimbursed, charged, reimbursed, then charged again. We FINALLY spoke with the GM, that day, he had an attitude. He was supposed to call us LAST MONDAY, still hasn't called us about the issues if that day, the fixed price of THEM giving us TWO units, or overcharging us! If the U-Haul on Central had the services we needed, we would have NEVER went here! I wouldn't recommend THIS U-haul if the services were FREE!
Dorcas G | First ImpressionsHORRIBLE service! We rented a truck & a storage...EVERYTHING was unorganized from the moment we arrived. We made it back way before the scheduled return time, on to find the storage was already occupied. The clerk had no idea what to do, what was going on or how to fix the issue. It was STORMING by the way! So we were back & forth in the rain from the truck to the store, REPEATEDLY getting moved to TWO storage units because the size we wanted was now unavailable. We moved to FOUR different sets of units & didn't leave until after 7 p.m. (we made it back with the truck @ 12.17 p.m.) The gas was put back at half of a tank, the then other employee comes in with an attitude as if he didn't see us sitting in the rain, inside the truck FOR HOURS waiting to put our things in storage. Our card was overcharged, reimbursed, charged, reimbursed, then charged again. We FINALLY spoke with the GM, that day, he had an attitude. He was supposed to call us LAST MONDAY, still hasn't called us about the issues if that day, the fixed price of THEM giving us TWO units, or overcharging us! If the U-Haul on Central had the services we needed, we would have NEVER went here! I wouldn't recommend THIS U-haul if the services were FREE!
Doris G | Overall ExperienceAmazing experience. Thank you 🙏🏾
CHRISTOPHER M | Overall ExperienceStaff at this location are always super helpful and polite.
Thomas M | First ImpressionsPrice was too high for the amount we were using it. $80/mo more than all the other storage facilities in the area.
Andrew M | Overall ExperienceEveryone at this location were excellent and very professional.
Curtis M | First ImpressionsWhen I signed out and checked out my storage I found so many things have been stolen.
Gerald T | Overall ExperienceOwner has always been fair when you get a one on one talk in difficult times. Stored there many times over years! Renting uhauls has been a smooth transition.
NANCY R | First ImpressionsYard man aggressive in shouting out orders!
Jimmy M | First ImpressionsI had my movers show up with a truck to unload and put in storage and the unit I rented had a lock on it. They double rented and I had to find somewhere else to go because nothing else was available.
roxann s | Overall ExperienceVery friendly and helpful
Brad C | Overall ExperienceExcellent experience.
Jerry F | Overall ExperienceStaff was always pleasant and helpful.
Cesar M | Overall ExperienceThey are so friendly!
Ernestine B | First ImpressionsThe storage was fine but when I couldn’t pay for it y’all made sure to put the lock on it right away and when I would pay to get it opened up y’all took yalls time to unlock it for me. So.. idk
Gerald M | Overall ExperienceEveryone was very helpful and informative. I would recommend this location to anyone .
Kenyettra T | Overall ExperienceOther than being charged an additional month after closing out my account. It was a great experience.
William T | Overall ExperienceVery friendly staff. Stored my father’s belongings here after his death and they remembered when we first brought his items and two years later they were just as kind.
Shaneka G | Overall ExperienceVery helpful and courteous.
RAYMOND H | Overall ExperienceI had an incredibly bad experience. Staff here don't even know the MEANING of Customer Service. The absolute worst staff I encountered here were management and someone from the district office. There are a lot of self-storage options. I would never, never, NEVER recommend this one.
Jenkins L | Overall ExperienceThis location was amazing! The staff all around went out of their way to make sure I was accommodated. I couldn't recommend them more. I'm looking forward to having to visit my stored stuff just to say hi to everyone
Monica H | First ImpressionsBrad, the manager, ought to get a raise. He comes a step further to see that all customers are pleased.
Valerie G | Overall ExperienceN/a
donte b | Overall ExperienceI couldn't wait to get my things & close my account! The staff is SLOW, the mngr, Jason, HORRIBLE. Not enough staff to accommodate people in line & the girl helping me kept checking her phone.
Melissa Z | Overall ExperienceI have always used U-Haul in my life. This location was fantastic.
Lorina D | Overall ExperienceGreat service
Robert S | First ImpressionsKeep up the good work!
Mike H | Overall ExperienceA manager should be on duty at this location, Not fair to receive discounts sometimes and not all the time.
Robin G | First ImpressionsExcellent experience will use them again
david h | Overall Experiencethe manager Jason customer service skills needs to be better, I overheard him discussing me and my business to another customer and on top of that he was rude and very unprofessional.
TINA W | Overall ExperienceVery convenient
Tanya M | Overall ExperienceThere is always only one employee behind the counter, and they are either on the phone or taking forever to help someone else. Also they tried to charge me a month of rent for moving out on the 1st.
Maggie R | Overall ExperienceOverpriced Rat ate rug and you only gave us 50.00 for a 1000.00 rug Insurance charge Lines are long Take money from account w/out permission
TRACEY R | Overall ExperienceReserved a truck for 4 days. We were told we had to move it into storage or no truck. Packed, arrived back. Unit was too small. Moved into overheated dirty unit. Gotta move again. So 4 total moves.
Zachary E | First ImpressionsSmall issues with card swipe system but nothing major. I would return as a customer.
rob s | Overall ExperienceGreat service!
Vinson K | First ImpressionsAwesome awesome awesome
Kawyski S | Overall ExperienceAll staff members were very helpful and nice! I was really satisfied with my experience here.
betty b | Overall ExperienceGreat location
CLARENCE B | Overall ExperienceExcellent location
genise A | Overall ExperienceStorage is a little bit expensive for the size but it did the job
Rolicia W | Overall ExperienceStaff was not knowledgeable about the information and was very slow!!
CECELIA W | First ImpressionsUhaul has been an excellent facility to store my furniture while in a time of transition.
WILLIAM B | Overall ExperienceOnly issue price and Cleaning lady was always rude
ANGELA E | Overall ExperienceThis location is great! It! The staff and even the manager RJ. From the first day I was made to feel at home. I love how clean and organized this U-Haul location is compared to others.
Michelle B | Overall Experience