Customer Reviews for U-Haul Moving & Storage at Causeway Blvd

8,477 reviews

3800 N Causeway Blvd   Metairie, LA 70002
(At the foot of the Causeway Bridge, next door to the Lake Way buildings)

(504) 837-4122

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(504) 837-4122

3800 N Causeway Blvd
Metairie, LA 70002
(At the foot of the Causeway Bridge, next door to the Lake Way buildings)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Thomas B 
Rating:
3.0

Having one person working the desk, AND being responsible for hooking up trailers takes way too much time (30+ minutes). Especially when there are 4 or 5 other uhaul employees in the lot that could have been helping. The return process on the other hand...when I arrived at the cocoa branch, it looked like there were 5-6 returns ahead of me. And there computers were down. I dropped the trailer and was done in less than 5 minutes. Metairie operations could learn a LOT from the cocoa operations.

ALAN W 
Rating:
5.0

Muy bueno falta alguien que hable español pero muy buen servicio

ALEXIS A 
Rating:
1.0

I had reserved a trailer and a dolly to move a huge fridge. When I showed up, they told me they only had the trailer at that location—no dolly, even though I made the reservation a week ago and it was confirmed. They told me I could drive to another location to get the dolly. So I went, but when I got there, they said the only dolly they had was already reserved. And there weren’t any others available within a 30-minute drive. In the end, I couldn’t move the fridge myself and had to return the trailer, wasting time and money. I ended up having to pay the seller for delivery, which cost way more.

DENIS C 
Rating:
5.0

Customer did not leave a comment.

DEBORAH F 
Rating:
5.0

Buen servicio

ALEXIS A 
Rating:
4.0

Customer did not leave a comment.

David B 
Rating:
5.0

Customer did not leave a comment.

KENNEITHA S 
Rating:
4.0

Clean and well maintained

LEE C  |  First Impressions 
Rating:
5.0

The problem is the 15' truck consumed a lot of gas. It was loud. No backup camera or warning sounds. No cruise control. Last week I rented a 16' Penske, and it was new, powerful and quiet.

GLENN G 
Rating:
5.0

Customer did not leave a comment.

Warren S 
Rating:
4.0

I was sent to this location after another location didn't have the equipment requested. I didn't like that

DAMON B 
Rating:
5.0

I will always use this facility just based on my experience and the help that was provided. Very prompt service thanks.

HARRY S 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER B  |  First Impressions 
Rating:
5.0

Keep up the good work.

MICHAEL H 
Rating:
5.0

We had a 3 week rental for our company work truck. When we had a sudden death of a family member the rental was graciously extended one day without any problems. Thank you U Haul. See you next Jazz Fest!

Andrew S 
Rating:
5.0

Nothing. The service was great.

Gerald R 
Rating:
4.0

Customer did not leave a comment.

David D 
Rating:
5.0

Customer did not leave a comment.

MELVIN A 
Rating:
5.0

I have used this location a couple of times, and everything has always gone well.

SHERROD W 
Rating:
5.0

Customer did not leave a comment.

Hervin G 
Rating:
5.0

Nothing. When I realized the trailer I rented was too small the assistant at the kenner location contacted the main center and located the size I needed at another location and refunded my money. She was a great help.

JAMES M 
Rating:
4.0

Cheaper down the road

Katherine A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly C 
Rating:
4.0

Customer did not leave a comment.

VINCENT W 
Rating:
3.0

Latch to hold trailer ramp in place did not work. Latch chain not attached to trailer. Attendant on return was rude mean

MARK S 
Rating:
4.0

Customer did not leave a comment.

MARY L 
Rating:
3.0

Customer did not leave a comment.

KEVIN G 
Rating:
5.0

Customer did not leave a comment.

BRENDA K 
Rating:
5.0

Customer did not leave a comment.

Arminda T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENN F 
Rating:
3.0

Customer did not leave a comment.

TIA H 
Rating:
5.0

Customer did not leave a comment.

CATHERINE D 
Rating:
5.0

Customer did not leave a comment.

CHARLES S 
Rating:
5.0

Best people to talk with

Ernistine B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WENDY O 
Rating:
5.0

all personnel were very customer focused and eager to help

HERALD C 
Rating:
4.0

Customer did not leave a comment.

Gus M 
Rating:
4.0

Customer did not leave a comment.

Marc P 
Rating:
5.0

What an amazing difference from other locations! The folks at UHaul on Causeway are professional, courteous, and efficient. It is evident that they take pride in their work. Such a refreshing experience, and I’ll definitely be back!

JOEL C 
Rating:
5.0

Nothing, Friendly service. No one came to check me in and then the housekeeper told me to leave. anything was up they would just charge me. But very easy to do business with. No hassle,truck was ready.

KENNETH B 
Rating:
5.0

Customer did not leave a comment.

GAGE C 
Rating:
5.0

Always a great experience at this location

Regina D 
Rating:
5.0

Great staff always

JULI J 
Rating:
5.0

Customer did not leave a comment.

DAVID S 
Rating:
5.0

easy drop off and quick and courteous staff; taking the truck back was a breeze

STEPHEN S 
Rating:
5.0

All employees were very professional

MICHAEL H 
Rating:
5.0

Customer did not leave a comment.

WENDY U 
Rating:
2.0

Don’t overcharge. I put gas in the truck before I brought it back and I was still charged $8 for fuel. Then I was charged for pads that I never used. It’s a matter of less than$20, so I just ate it

Edward P 
Rating:
5.0

Customer did not leave a comment.

NICK M 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R 
Rating:
5.0

Was fast and efficient, the guy even checked the hitch with a leverage device to make sure it was locked on good!

RUSSELL B 
Rating:
4.0

Customer did not leave a comment.

CAMERON C 
Rating:
3.0

Customer did not leave a comment.

ANTHONY G 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R  |  First Impressions 
Rating:
5.0

Great interaction from start to finish at both locations.

Danna E 
Rating:
3.0

I reserved 2 Dollies, when I arrived, I was told there were none but I could buy them. What’s the point of reserving equipment if it’s not available!!

WILLIAM C 
Rating:
5.0

I've rented from them a couple of times. Excellent service with the rental. The app makes it great to make all my reservations and things I need for my move. It's the only place I'll rent from for my moving needs.

LEONARD F 
Rating:
5.0

Customer did not leave a comment.

CRAIG P 
Rating:
5.0

Excellent staff

Jed D 
Rating:
5.0

Customer did not leave a comment.

JOSHUA P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICA R 
Rating:
5.0

Customer did not leave a comment.

SUGAR C 
Rating:
2.0

I returned the trailer on Monday and the man working the yard that received it never reported it to the inside person. I was called on Tuesday notifying me that I was late returning the trailer, I told the caller that it was returned Monday which was a day early. I got a receipt via email indicating it was returned Tuesday.

MARK G 
Rating:
5.0

Nothing. I really like the people that dealt with. very pleasant and did answer my concerns.

CARLOS G 
Rating:
5.0

Customer did not leave a comment.

BRIAN B 
Rating:
5.0

Customer did not leave a comment.

TIMARA D 
Rating:
5.0

Customer did not leave a comment.

Esperanza A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHY J 
Rating:
3.0

They tried to hit my bank account for storage fee after they knew my stuff was no longer in the storage. I took my stuff out of the storage before my bill was due and they still tried to charge me..

Donnie s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICK D 
Rating:
5.0

Customer did not leave a comment.

HENRY B 
Rating:
5.0

No other place like his location!

Ernistine B  |  First Impressions 
Rating:
5.0

Had a phenomenal and easy going experience with this location

LUTHER W 
Rating:
3.0

its okay

VICTORIA M 
Rating:
5.0

I moved out Feb 7th

KATRINA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE O 
Rating:
5.0

Customer did not leave a comment.

ALLEN L 
Rating:
5.0

Customer did not leave a comment.

Deanna C 
Rating:
5.0

Employees were very professional and helpful.

JASON H 
Rating:
5.0

Customer did not leave a comment.

KEITH B 
Rating:
4.0

Customer did not leave a comment.

Brad O 
Rating:
5.0

great Location

JOHN P 
Rating:
5.0

Customer did not leave a comment.

LAIZA R 
Rating:
4.0

Storage cost at u-haul are too expensive compared to other storage facilities

Brock M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M 
Rating:
5.0

Customer did not leave a comment.

KATRINA S 
Rating:
5.0

Customer did not leave a comment.

Arminda T  |  First Impressions 
Rating:
5.0

John Ghawaly provided excellent service. He hooked up the trailer with confidence and made me feel like the trailer was secure. He was friendly and professional. The inside counter service was was efficient and quick. My experience made my day easier! Sincerely, William

WILLIAM W 
Rating:
3.0

Customer did not leave a comment.

JESSE P 
Rating:
5.0

Customer did not leave a comment.

PATRIA B 
Rating:
5.0

Customer did not leave a comment.

DONALD V 
Rating:
5.0

Customer did not leave a comment.

DAVID P 
Rating:
5.0

Customer did not leave a comment.

Steven D 
Rating:
5.0

Check out and check in were very easy and equipment worked well

DONNIE F 
Rating:
1.0

This was the worst experience of my life!! No one wants to work anymore. The girl who did everything was clueless on so many things. She tells me which truck to go to and I took the pictures before leaving. Truck started right up but when I got to my first destination, the truck would not start. Come to find out THEY GAVE ME THE WRONG KEY! How it started at uhaul is beyond me. So I had to be INCONVENIENCED AND WASTED AN HOUR AND HALF OF MY TIME TO GO BACK TO UHAUL TO SWAP KEYS. I called and spoke to a manager on the 1-800 number who had everything figured out that I was to just bring the wrong key back and swap it for correct one. I get there and one of the employees that KNEW NOTHING ABOUT THE SITUATION decided to insert himself in something he obviously knew nothing about telling me I WAS NOT LEAVING WITH THAT KEY UNTIL I BROUGHT THE OTHER TRUCK BACK which I DID NOT HAVE THE TRUCK IN QUESTION, JUST THE WRONG KEY. He was very RUDE, DISRESPECTFUL AND BASICALLY A HORRIBLE PERSON!!! The other young lady whom I am guessing was a manager and I cannot remember her name was very professional and understanding. She told him it was taken care of and she knew what needed to be done!!! I WILL NEVER USE UHAUL AGAIN FOR ANYTHING. I know this means nothing to such a big company as I am a small fish in a big pond. I hope that no EVER HAS TO GO THROUGH WHAT I WENT THROUGH. I would like someone from corporate to contact me at 504-541-8794. Melissa Hamilton

MELISSA H 
Rating:
5.0

Customer did not leave a comment.

NICOLE R 
Rating:
5.0

All went well. I reserved an open trailer only a few hours in advance. It was ready upon arrival. After checking in at the service desk, the trailer was hooked up to my vehicle by friendly personnel, a lighting safety check was performed and I was on my way. Upon return, the trailer was promptly removed without me even getting out of my vehicle.

NICK M 
Rating:
4.0

Customer did not leave a comment.

WONDELL W 
Rating:
5.0

Customer did not leave a comment.

Kevin F 
Rating:
4.0

I got some clothes stolen here while moving in. My gut says it could have been my fault but I was bummed to know that the staff had nothing to do about it e.g. no camera footage. They were very expensive clothes so it sucks. Otherwise and with everything else this is one of the best staff I have met at any U-Haul

Farris S  |  Overall Experience 
Rating:
5.0

Front desk attendant was amazing, please give her a raise! Truck was perfect and return was seamless.

KHALED A 
Rating:
3.0

Y’all gave it to me with a 1/4 tank of gas, I returned it with a 1/4 tank of gas, but somehow I was charged for 2 gallons of gas - like $38. Really!! Been doing this same or similar rental for years with yall and today is the first day someone has ever charged me a BS gas charge. I knew when I didn’t see the guy that’s worked there for a decade wasn’t there I should figured out something else. Totally let down by uhual today. Such a shame. Guess yall like fraudulently charging for gas that wasn’t missing.

BRYCE M 
Rating:
5.0

No need to improve it's great just the way it is . Thanks Ms Yolanda Hawkins

CLINTON S 
Rating:
5.0

The facility was clean and had me in and out in under 5 minutes and made my move so much easier, furthermore John was very helpful, he and the store manager made the whole experience pleasant

STEPHEN D 
Rating:
4.0

Customer did not leave a comment.

LANE R 
Rating:
5.0

Super friendly and helpful guys! Five stars!

MARY A 
Rating:
5.0

My favorite place. I will always rent here. Thanks!

DAVID M 
Rating:
5.0

Customer did not leave a comment.

ROBERT C 
Rating:
5.0

Customer did not leave a comment.

DENISE S 
Rating:
1.0

Rude personal Equipment drop-off area is full of trash and tools.

LUKE S 
Rating:
5.0

Customer did not leave a comment.

MOSHE H 
Rating:
5.0

Customer did not leave a comment.

EDLOW J 
Rating:
3.0

The guy that hooks up the trailers and or tow dollys and works outside idk what that job title is but that guy was as rude and unhappy as one can be. A complete asshole. This was January 6 2025 around noon. What a miserable person.

TRAVIS T 
Rating:
4.0

Way too expensive compared to your competition!

HERBERT J  |  First Impressions 
Rating:
5.0

Young lady at the counter was excellent. Very knowledgable, helpful and friendly.

albert N  |  First Impressions 
Rating:
5.0

I want to thank everyone who helped me. Especially Brad, with his integrity and willing to work with me with positive attitude. It is always great to know they still have those employees who believe in their customer and have the service skills make things better when you feel your day/life is just not going as planned. Thank you! I appreciate it. Sincerely, Silvia Flores

SILVIA F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard T  |  Overall Experience 
Rating:
5.0

Mr Brad and his crew rule. God bless them with the greatest of great .

Eula O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lane G  |  Overall Experience 
Rating:
1.0

Sandra is an absolute nightmare — and the storage unit was always extremely hot and it was impossible to park there. The incline into the facility is crazy and makes it very difficult to roll your carg to your car, I may have given 2 or 3 star review but Sandra definitely ruined that when she yelled at me over the phone for no reason on the day I moved out.

Heather G  |  Overall Experience 
Rating:
4.0

The young lady Carolyn b. Is awsome. The best.

Robert B  |  First Impressions 
Rating:
3.0

Code didn't work and couldn't find unit. Took an hour to find

ashley c  |  Overall Experience 
Rating:
5.0

Everyone helpful and friendly!!!

Richard T  |  First Impressions 
Rating:
5.0

Staff were very helpful and patient.

Leah T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James L  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Darian R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barry j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa S  |  Overall Experience 
Rating:
5.0

Never had a problem in over a year there

sean m  |  Overall Experience 
Rating:
3.0

My experiences with Uhaul were always pleasant.

Amanda L  |  Overall Experience 
Rating:
5.0

The only issue I had was with move out. I did it on line and received a message stating I had been assessed a late fee for non-payment when, in fact, I had already moved out(and had submitted the move out via the app). It seems to have been quickly cleared up, though.

ROBIN W  |  Overall Experience 
Rating:
5.0

I paid for the month but only needed it for a few days after the 1st. So I didn't know I wouldn't be getting a refund or pro rate amount refunded to me. Do I was not happy with that, but otherwise after storing my stuff here for the pass 7years I glad to leave.

Karen C  |  Overall Experience 
Rating:
5.0

nice people to do business with. You should be proud of your employees

Anita M  |  Overall Experience 
Rating:
5.0

John (outside) and the lady at the desk were so nice and helpful! I highly recommend this nice facility! Great location, well kept, well stocked, and everything you need in one place!!

Alvin N  |  First Impressions 
Rating:
4.0

Office had some issues With charges on my credit card than they charged me late fees. I left a card on file to auto pay every month.

johnny f  |  First Impressions 
Rating:
5.0

The manager was super nice and definitely went beyond as far as accommodating our needs!

Mae F  |  Overall Experience 
Rating:
4.0

Took a lot of time to get unit

Michael P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

irelle l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelley B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron S  |  Overall Experience 
Rating:
3.0

Although there were no food items, everything was covered with rodent droppings. A lot of items were damaged with large holes chewed through them although they were inside heavy-duty plastic storage containers. Most of them were new bedding and clothing items. Picture frames were eaten. Items were also mildewed. When I first rented the unit, I noticed a black bait box in it. I guess I should have gone on a monthly basis to throw rat poison inside the unit. I thought I would only be renting the unit a few months, but I was diagnosed with cancer and my plans had to change. I paid rent for 22 months. I left on Jan.18, 2024. My rent would have been due on Feb.4, 2024. I rented a truck from them to move out. I asked Brad what I needed to do to end the contract as I was removing everything. He said that Ms. Slyvia would see it in the morning and take care of noting it. I swept the floor before I left. When I returned the truck to a different location that same day, the office was closed and I had to notify them by email. Then I called the 800 number to make sure everything was okay. The woman I spoke with was told about the condition of the unit and that items had been ruined. I said that I hoped I didn't bring any rodents home with me. She said she would pass the message up to management, and someone would call me. No one has contacted me. My rent was by auto payment on the 5th of every month. They had the gall to email me 2 days ago to remind me of my upcoming payment withdrawal. I spent a lot of money to store these items, and I thought they would be safe. I'm very disappointed, bur if I ever need to use any storage unit again, I know I will bait it myself. I rented a pod from another company for over a year and never had one problem. Nothing was damaged by rodents, roaches or rain. Nothing was ruined by any means.

Judith G  |  Overall Experience 
Rating:
5.0

The people at this facility were always willing to help and satisfy the customers

victor d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy C  |  Overall Experience 
Rating:
5.0

Always very helpful staff...thank you...

GAYLE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark B  |  Online Move In 
Rating:
5.0

The manager/owner has always been nice and helpful. So is the lady who cleans the units. She is helpful

NANCY R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

victor d  |  First Impressions 
Rating:
5.0

Ms. Sylvia helped us out with a lot of information including how to avoid common problems people run into. The other staff were very helpfull as well. The entire process was very quick.

nicholas m  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KEARNY R  |  Overall Experience 
Rating:
5.0

All of the staff was very knowledgeable, helpful and courteous. They accommodated my timing constraints and needs exceptionally well. They went the extra mile for me. The vehicle rental pricing was a good deal and ditto for unit storage. This is why I’m a repeat customer!

Karl H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terrencia H  |  Overall Experience 
Rating:
5.0

We were stunned how well kept the facility is, how friendly all staff are that you can't tell who is the boss & who is the employee. I can't say enough good. Let me praise the custodial lady. She is excellent and an excellent U-haul Police lady. If you didn't have her people would mess up U-Haul Storage, we cannot have that, please keep up the great work. Thank you so much for all you have done for us. Mathilde & Jeffrey Turner.

Jeffrey T  |  Overall Experience 
Rating:
1.0

Please contact me at 985-401-1850

Angela M  |  Overall Experience 
Rating:
3.0

The Evening employee was rudest and arrogant and disrespectful. Very different than the morning shift when I was treated very nice.

SYLVIA P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENELLE S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAIDA D  |  First Impressions 
Rating:
5.0

Best way to save money when moving.

Serge G  |  Overall Experience 
Rating:
5.0

Always the best value and excellent equipment

Serge G  |  First Impressions 
Rating:
4.0

Staff was very helpful.

PAT M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen W  |  Overall Experience 
Rating:
1.0

They have rat problems.

Floydreka T  |  Overall Experience 
Rating:
5.0

Thank you.

Eva R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donnica P  |  First Impressions 
Rating:
5.0

Amazing friendly and knowledgeable staff

HAZEM E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laurel L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristy M  |  Overall Experience 
Rating:
5.0

All the staff is friendly and helpful.

Jeffrey T  |  First Impressions 
Rating:
5.0

🤔 thank you God Bless keep the Lord Jesus in your family prayers always Robert Smith

Robert s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

barbara o  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara o  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laresheya R  |  Overall Experience 
Rating:
5.0

They were very very nice. Unit was clean

Laresheya R  |  Online Move In 
Rating:
5.0

Thank you so much it was nice to have worked with you!

Ernestine B  |  Overall Experience 
Rating:
5.0

Very helpful and patient Agent who helped me!

GAYLE H  |  First Impressions 
Rating:
5.0

Best one yet …. Thanks for being my solution to my problem…. Amazing customer service

sharon s  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brandon C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john G  |  Overall Experience 
Rating:
5.0

They are the best.

Giuseppe M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gloria g  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WALTER C  |  Overall Experience 
Rating:
5.0

I’ve been doing business with this company for years and I haven’t had a problem at all!!

ERNESTINE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIANNA L  |  Overall Experience 
Rating:
3.0

Joy the truth!!! Top notch

WALTER C  |  First Impressions 
Rating:
5.0

Very good customer service

wanda A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lloselin H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rose c  |  Overall Experience 
Rating:
5.0

Great people to deal with.

Ronald S  |  First Impressions 
Rating:
1.0

HORRIBLE service! We rented a truck & a storage...EVERYTHING was unorganized from the moment we arrived. We made it back way before the scheduled return time, on to find the storage was already occupied. The clerk had no idea what to do, what was going on or how to fix the issue. It was STORMING by the way! So we were back & forth in the rain from the truck to the store, REPEATEDLY getting moved to TWO storage units because the size we wanted was now unavailable. We moved to FOUR different sets of units & didn't leave until after 7 p.m. (we made it back with the truck @ 12.17 p.m.) The gas was put back at half of a tank, the then other employee comes in with an attitude as if he didn't see us sitting in the rain, inside the truck FOR HOURS waiting to put our things in storage. Our card was overcharged, reimbursed, charged, reimbursed, then charged again. We FINALLY spoke with the GM, that day, he had an attitude. He was supposed to call us LAST MONDAY, still hasn't called us about the issues if that day, the fixed price of THEM giving us TWO units, or overcharging us! If the U-Haul on Central had the services we needed, we would have NEVER went here! I wouldn't recommend THIS U-haul if the services were FREE!

Dorcas G  |  First Impressions 
Rating:
1.0

HORRIBLE service! We rented a truck & a storage...EVERYTHING was unorganized from the moment we arrived. We made it back way before the scheduled return time, on to find the storage was already occupied. The clerk had no idea what to do, what was going on or how to fix the issue. It was STORMING by the way! So we were back & forth in the rain from the truck to the store, REPEATEDLY getting moved to TWO storage units because the size we wanted was now unavailable. We moved to FOUR different sets of units & didn't leave until after 7 p.m. (we made it back with the truck @ 12.17 p.m.) The gas was put back at half of a tank, the then other employee comes in with an attitude as if he didn't see us sitting in the rain, inside the truck FOR HOURS waiting to put our things in storage. Our card was overcharged, reimbursed, charged, reimbursed, then charged again. We FINALLY spoke with the GM, that day, he had an attitude. He was supposed to call us LAST MONDAY, still hasn't called us about the issues if that day, the fixed price of THEM giving us TWO units, or overcharging us! If the U-Haul on Central had the services we needed, we would have NEVER went here! I wouldn't recommend THIS U-haul if the services were FREE!

Doris G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian R  |  Overall Experience 
Rating:
5.0

Amazing experience. Thank you 🙏🏾

CHRISTOPHER M  |  Overall Experience 
Rating:
5.0

Staff at this location are always super helpful and polite.

Thomas M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Faron M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OSCAR G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELBERT M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ariane L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darleen A  |  First Impressions 
Rating:
4.0

Price was too high for the amount we were using it. $80/mo more than all the other storage facilities in the area.

Andrew M  |  Overall Experience 
Rating:
5.0

Everyone at this location were excellent and very professional.

Curtis M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Yannick H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mary J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julio T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susanne R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kellie L  |  Overall Experience 
Rating:
1.0

When I signed out and checked out my storage I found so many things have been stolen.

Gerald T  |  Overall Experience 
Rating:
5.0

Owner has always been fair when you get a one on one talk in difficult times. Stored there many times over years! Renting uhauls has been a smooth transition.

NANCY R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ramona s  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Camelia M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEAGAN W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ariane L  |  First Impressions 
Rating:
3.0

Yard man aggressive in shouting out orders!

Jimmy M  |  First Impressions 
Rating:
1.0

I had my movers show up with a truck to unload and put in storage and the unit I rented had a lock on it. They double rented and I had to find somewhere else to go because nothing else was available.

roxann s  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

Brad C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mohamed h  |  Overall Experience 
Rating:
5.0

Excellent experience.

Jerry F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susanne R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALLEN S  |  Overall Experience 
Rating:
5.0

Staff was always pleasant and helpful.

Cesar M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elijah Y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lindsey C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CREYON M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLEN B  |  First Impressions 
Rating:
5.0

They are so friendly!

Ernestine B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin J  |  Overall Experience 
Rating:
3.0

The storage was fine but when I couldn’t pay for it y’all made sure to put the lock on it right away and when I would pay to get it opened up y’all took yalls time to unlock it for me. So.. idk

Gerald M  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and informative. I would recommend this location to anyone .

Kenyettra T  |  Overall Experience 
Rating:
5.0

Other than being charged an additional month after closing out my account. It was a great experience.

William T  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Caren C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph M  |  Overall Experience 
Rating:
5.0

Very friendly staff. Stored my father’s belongings here after his death and they remembered when we first brought his items and two years later they were just as kind.

Shaneka G  |  Overall Experience 
Rating:
5.0

Very helpful and courteous.

RAYMOND H  |  Overall Experience 
Rating:
1.0

I had an incredibly bad experience. Staff here don't even know the MEANING of Customer Service. The absolute worst staff I encountered here were management and someone from the district office. There are a lot of self-storage options. I would never, never, NEVER recommend this one.

Jenkins L  |  Overall Experience 
Rating:
5.0

This location was amazing! The staff all around went out of their way to make sure I was accommodated. I couldn't recommend them more. I'm looking forward to having to visit my stored stuff just to say hi to everyone

Monica H  |  First Impressions 
Rating:
5.0

Brad, the manager, ought to get a raise. He comes a step further to see that all customers are pleased.

Valerie G  |  Overall Experience 
Rating:
4.0

N/a

donte b  |  Overall Experience 
Rating:
1.0

I couldn't wait to get my things & close my account! The staff is SLOW, the mngr, Jason, HORRIBLE. Not enough staff to accommodate people in line & the girl helping me kept checking her phone.

Melissa Z  |  Overall Experience 
Rating:
5.0

I have always used U-Haul in my life. This location was fantastic.

Lorina D  |  Overall Experience 
Rating:
5.0

Great service

Robert S  |  First Impressions 
Rating:
5.0

Keep up the good work!

Mike H  |  Overall Experience 
Rating:
3.0

A manager should be on duty at this location, Not fair to receive discounts sometimes and not all the time.

Robin G  |  First Impressions 
Rating:
5.0

Excellent experience will use them again

david h  |  Overall Experience 
Rating:
1.0

the manager Jason customer service skills needs to be better, I overheard him discussing me and my business to another customer and on top of that he was rude and very unprofessional.

TINA W  |  Overall Experience 
Rating:
4.0

Very convenient

Tanya M  |  Overall Experience 
Rating:
2.0

There is always only one employee behind the counter, and they are either on the phone or taking forever to help someone else. Also they tried to charge me a month of rent for moving out on the 1st.

Maggie R  |  Overall Experience 
Rating:
1.0

Overpriced Rat ate rug and you only gave us 50.00 for a 1000.00 rug Insurance charge Lines are long Take money from account w/out permission

TRACEY R  |  Overall Experience 
Rating:
1.0

Reserved a truck for 4 days. We were told we had to move it into storage or no truck. Packed, arrived back. Unit was too small. Moved into overheated dirty unit. Gotta move again. So 4 total moves.

Zachary E  |  First Impressions 
Rating:
4.0

Small issues with card swipe system but nothing major. I would return as a customer.

rob s  |  Overall Experience 
Rating:
5.0

Great service!

Vinson K  |  First Impressions 
Rating:
5.0

Awesome awesome awesome

Kawyski S  |  Overall Experience 
Rating:
5.0

All staff members were very helpful and nice! I was really satisfied with my experience here.

betty b  |  Overall Experience 
Rating:
5.0

Great location

CLARENCE B  |  Overall Experience 
Rating:
5.0

Excellent location

genise A  |  Overall Experience 
Rating:
4.0

Storage is a little bit expensive for the size but it did the job

Rolicia W  |  Overall Experience 
Rating:
1.0

Staff was not knowledgeable about the information and was very slow!!

CECELIA W  |  First Impressions 
Rating:
4.0

Uhaul has been an excellent facility to store my furniture while in a time of transition.

WILLIAM B  |  Overall Experience 
Rating:
3.0

Only issue price and Cleaning lady was always rude

ANGELA E  |  Overall Experience 
Rating:
5.0

This location is great! It! The staff and even the manager RJ. From the first day I was made to feel at home. I love how clean and organized this U-Haul location is compared to others.

Michelle B  |  Overall Experience 
No reviews have been submitted for this location.
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