Customer Reviews for U-Haul Moving & Storage at Centerpointe

Rating:

4.0

Only one person on duty, not her fault, she did the best she could. Had to wait over a half hour to get waited on. She was very nice.

Rating:

4.0

Bailey was super helpful but other staff need improvement. The facility is beautiful but need more help around there that know how to answer questions. I’m very happy with facility and I’m glad I took the opportunity to move in there.

Rating:

5.0

Nothing. Excellent experience from reserving the trailer on the app, to pickup and hookup. Trailer worked perfectly. Return to store could not have any better. I will 100% be renting again from this location!

Rating:

5.0

Woodridge location people were great

Rating:

4.0

Good easy location to get in and out of.

Rating:

5.0

When I recieved an email that my pick up was going to be moved 30 miles away, I stopped in this location to ask why. The guy at the desk made sure that it was still going to be in Woodridge the next day. I appreciated his help. The next day, the girl who checked me out was super and professional.

Rating:

4.0

The app when dropping off was frustrating and slow

Rating:

5.0

Bailey was very helpful. 10/10 customer service.

Rating:

3.0

The trailer was old and galling apart. You say its a $6,000 trailer and im forced to get insurance. I wouldn’t buy it for $600 bucks! And it was literally double the price. If I rented it at my drop off and dropped it off at my pickup location its $72 bucks! I pa$144

Rating:

5.0

Friendly staff

Rating:

5.0

Bailey was amazing. He was friendly and professional. He made sure I understood ans well informed.

Rating:

5.0

Great service!

Rating:

3.0

It’s annoying the way the pick up and drop off location gets changed around last minute to further places away. Do I get compensated for mileage and gas?

Rating:

5.0

Bailey was incredible, exactly what U-Haul needs!

Rating:

4.0

I arrived between approximately 8:45 to 9am on a Saturday. Upon my arrival there was no one in the Customer Rental Area of the store, I utilized the bathroom and found another person waiting. We stood there for approximately 10 minutes with no one around or the customer area. I feel that area should be staffed with some one at all times, I actually had to locate someone to help myself and the other customer, as we didn't know how long it would be before someone would wait on us as customers. Other than that, everyone was professional, courteous and helpful. Customer service after locating someone to assist us was above average.

Rating:

5.0

The girl helping me when picking up the car was great! Great customer service.

Rating:

2.0

At this time I would not reuse this location. I realize it just opened however it was not well staffed. It took over 20 minutes to get my reservation and the same amount of time to return it. I never received a final bill either.

Rating:

5.0

I had one issue with the ramp not closing all the way. I let them know at drop off to fix. It would really make it much easier if there were a backup camera for such a large truck. Especially when pulling trailers. Many commercial vehicles have the technology.

Rating:

5.0

Bailey did an excellent job with intake and accommodated a last minute schedule change to allow an earlier pick-up. The longer hours of this location with it being open from 7am to 7pm make it a real winner as pick-up and return of equipment on the same day is easier and being able to deal with the staff rather than an app. is a plus. The newer equipment seemed well maintained and very clean. Bailey is supported by an excellent and customer oriented staff and he and they interacted with one another very professionally as he trained them or answered their questions on various system functions with registration of customers who are renting and returning equipment. I will definitely return in the future !

Rating:

3.0

All good

Rating:

5.0

Bayle was very attentive and addressed my questions with professionalism