Customer Reviews for U-Haul Moving & Storage at Deerfoot

Rating:

3.0

The storage was excellent, but what I did not like is that the store took my TV box and put it back for sale instead of leaving it for the use of other people that may need it. That was the reason I left it in the store in a dedicated place for other people to use. When I asked if I get any money back for the TV box, they said NO, however it was good for them to put it back and made money again for the same item. That was very shameful

Rating:

5.0

My experience with this facility was phenomenal - the process and hours, materials and carts available were convenient. The staff were exceptionally friendly and helpful, especially the GM! Thanks for a great experience during my time in Calgary!

Rating:

1.0

This wasn't my preferred drop off location why dont you ask on what I requested!!

Rating:

5.0

The staff are excellent, warm andnpersonable. We had to call the Manager one time after hours and she was excellent and we’ve rented trucks from this location as well and Bliss and her staff are always friendly and provide awesome customer service, going the extra mile.

Rating:

5.0

Please improve on communication so the customer is not confused on phone or in person thank you

Rating:

5.0

Very helpful. Great assistance and a pleasure to do business with. Much Thanks.

Rating:

5.0

Great staff. Great service. Parking is a bit cramped.

Rating:

5.0

all good

Rating:

4.0

Pls if you could just improve on customer care by increasing front desk to 2 pple to avoid queues.. Parking yard person not smiling to customers and not helping quickly enough even here increase personnel/ parking yard and in the storages.

Rating:

3.0

The registration part was good. Directions were given as to how the place worked then I was on my own. It was a very busy place. The sign in code entry system was not really clear upon having to use it with so many people around loading/unloading blocking access to the three machines. The large elevator was unclear on operation. Operating instructions saying please wait 30 second for doors to close would help. I did find my storage locker. And slowly understood how everything worked. A tour of the place would have helped out so much better for first impressions.

Rating:

5.0

Excellent customer service. Professional attention. Kind people working at this location.

Rating:

5.0

The Lady at the counter was amazing, she was kind and understanding and very accommodating. We were switched to three different locations and this was our final location, where they had a truck available and the lady we spoke with at the friend was amazing, I wish I got her name. She helped us a lot and we are thankful

Rating:

4.0

My only concern is that being open to unload later or 24 hours would be great. It always takes longer than expected

Rating:

5.0

Very good service at reasonable price.

Rating:

3.0

Vehicle was not maintained transmission is going on the vehicle and the gas was not filled which was an inconvenience. Did not want to drive on major roads like the Deerfoot, but due to timeline had to drive the vehicle anyway.

Rating:

4.0

It was a little complicated and The entry wasn't explained well. It was quite confusing with having to use all the different keypads.

Rating:

5.0

After a stressful move everybody here was so late and efficient. It was so easy to return and they were just amazing.

Rating:

4.0

Auto transport trailer was great, worked perfect. People at this location were helpful and kind. Pickup was fast and easy. Overall a good experience.

Rating:

5.0

Staffs are very polite and professional.

Rating:

5.0

Staff are very helpful and professional. Thank you.

Rating:

4.0

One of the ratchet straps for the dolly was seized up a little bit other thank that I'm satisfied

Rating:

5.0

Staff were very friendly and helpful. Yard guys in particular were chatty and fun.

Rating:

4.0

Alignment was completely off.

Rating:

5.0

Awesome

Rating:

5.0

Very friendly and knowledgeable staff member. Handled rental hookup herself and had me on my way in under 10 minutes. Very high marks to the young lady involved. Return the next morning was equally smooth. Top marks to everyone at this location. I will make it my favourite for the next time I rent!

Rating:

5.0

Excellent and Very good front office staff. Thank you.

Rating:

4.0

However, our U-Haul leak and there was water coming from under the door. The patch that they did on the front passenger corner was poor. The seal under the door wasn’t good. It would have been helpful at least if they could have warned us that might have happened.

Rating:

5.0

Staff was very helpful, patient, and informative.

Rating:

4.0

The staff was great

Rating:

5.0

Very good, super friendly and helpful staff. Definitely recommend

Rating:

5.0

Long line up. Could have more people working.

Rating:

2.0

For a company that makes the amount of money that U-Haul does I think that this place could be around much better. Having a whole second floor loading dock that isn’t accessible is absurd. The staff is friendly, but that doesn’t mean the practice is in protocols are good. This facility should be 24 hour access as there’s cameras everywhere we have access cards and codes for a reason. Endless hiccoughs at the end of the day.

Rating:

5.0

The experience was smooth and easy.

Rating:

1.0

I was told when a representative called me that I will pay 0.69 c per km. Because of picking up my truck at this location. I was charged a regular rate. Plus a furniture dolly I ordered wasn't in the truck

Rating:

5.0

I previously chose a different location but I was offered a discount for this location, it ended up being a better location for me.

Rating:

5.0

Your service is good...

Rating:

5.0

Excellent service

Rating:

5.0

We found that everything was ready to facilitate the move.it was hassle free and appreciated

Rating:

5.0

Keep up the good work

Rating:

5.0

Made the experience simple and easy.

Rating:

5.0

Keep up the high standards! Everything was easy to understand and worked according to plan. Thank you!

Rating:

5.0

Staff at the Deerfoot location have again made our move nice and smooth! I'll always recommend this location, thanks!

Rating:

5.0

Customer service was very friendly and helpful.

Rating:

5.0

Very clean and accessible, the staff were amazing!

Rating:

5.0

Very helpful staff made my move less stressful, thankyou!

Rating:

4.0

All went well. Just a issue with the cargo area leaking: some water was coming in ... a lot of bottom boxes wet.

Rating:

4.0

My experience with uhaul has been great. Only thing I would say is that, the bays close pretty early on the weekends which is when most people have time to do a lot of their moving. Would suggest maybe making the hours for the bay a bit later or allowing the sliding door to be active when the bay is closed. Thank you !

Rating:

5.0

One thing not good about returning.. like they said return at same place .. that's not worthy.. lots of truck available over there .. but they said no stock so return at same place ..

Rating:

2.0

I dropped my trailer off a day earlier than scheduled. They said they'd email me a receipt and they never did, and they never addressed my question as to whether I'd get some money taken off since I had it back a day early. Kind of frustrating actually.

Rating:

5.0

I needed a storage unit last minute and the staff were so kind, funny, and helpful. The prices for the size of the units is incredible as well. Not only will I be using uhaul storage again but I’ll be recommending their services to anyone that needs one.

Rating:

2.0

Trailer wasn't cleaned out, it had a marker light that didn't work and the brake system left brake fluid puddles everywhere I parked

Rating:

5.0

The staff were so friendly and efficient. Everything was exactly as I booked. They were even flexible about my pick up time and had the blankets and dolly ready in the truck. Thank you for making a busy chaotic moving day WAY more manageable. Highly recommend.

Rating:

3.0

The lady on the front was questioning my listening skill for a simple doubt I asked

Rating:

5.0

Check in agent and outside agent that hooked up the trailer were outstanding...

Rating:

5.0

good job

Rating:

5.0

Great Service and Simple Checkin and Checkout. Highly recommended location. Cheers

Rating:

5.0

Great facility...back right up into inside bay...also manual door for after business hours...nice helpful staff...just perfect

Rating:

4.0

I attend the Centre at the Herald Bldg. and stood in front of the customer service Person for over 5 minutes and she would not knowledge that I was in her present, so i left and went to to Centre on Barlow Trail and had the same experience there . And there was no other clients in the store except me, I finally left there also and went to the Centre on 19st NE Calgary . I walked in the door and was greeted by a young lady who was more than helpful , and got my reservation done in a couple of minutes. When I went back to pick up my trailer yesterday I was dealt with a smile and professional person. In the old days she would have got a 5 Star award. The young fellow was informative and hooked up my trailer with professional and efferent matter, and answered all my questions. Ken Short Ex -UHaul General Manager 846-51 Customer Service was lacking in the first two places i went. I would give this location a 5 Star

Rating:

4.0

Nowhere to park our truck in the lot, but staff was able to help direct us to park nearby.

Rating:

5.0

Shaine explained clearly everything and did an awesome job even he got a line up.

Rating:

3.0

It was very practical to have a drop-off location attached to a storage facility.

Rating:

1.0

Check engine light illuminated on truck. I was charged for the truck when I picked it up in the morning and charged a second time when it was returned I brought this up with the woman at the front counter who argued and said that I was not charged despite my proof on my credit card statement. Scam artists!

Rating:

3.0

Getting charged for 12 blankets when I didn't have and but instead I got a folly, which I didn't order . I told multiple employees this and still getting charged for them!

Rating:

3.0

We drove less total kms than we initially estimated but were still charged for our initial estimated kms despite being told when we picked up the vehicle that the charge would be based on how many kms we actually drove. This worked out to be a ~$15 overcharge. It made us feel somewhat taken advantage of.

Rating:

5.0

I’m always impressed with the great employees that Uhaul seems to hire. I’ve used them right across the country and I’ve never had a bad experience. Thanks! Terrance

Rating:

4.0

Be sure to check the vehicle before releasing it. We had to add air to a tire on the first day, and one of the winshield wipers was held on by twigs. But the staff were all very helpful, and so were the folk I spoke to on line re changes to my pick up time. But will recommend.

Rating:

5.0

I certainly will be using u haul again. The big truck was terrifying, but got the hang of it super fast. Awesome experience 👏 thanks u haul Rh

Rating:

5.0

On such a busy day as moving day with all the things we had to deal with we had the foresight to reserve trolleys to make the move go a little quicker but, When we waited in line for more than 40 minutes for an agent we were told that they had let our trolleys go to another client. We had to wait to see if there were any near enough to get. Travelling through a winter storm and icy roads with a 26ft truck with no winter tires on was not a good experience. Needless to say, we had to travel back and forth at the end of the day in the dark fortunately the uhaul place we took the trolleys back to waited for us to return. So don't expect reservations to be there on a busy day like moving day.

Rating:

4.0

I did the “rent now” online. It said there would be a lock in my locker for me. There was not. I had a lock from last time I rented a storage unit with uhaul so I just used that one. I come back the second day to drop more stuff off and there is an employee taking pictures of my locker and the lock. Then he started to interrogate me about when I moved in. Not super happy about being interrogated but uhaul is definitely the best option for storage.

Rating:

4.0

The only reason why I wouldn't recommend is their storage policy's. If you add an alternative contact you must know if they have a bad history with uhaul. If they have a bad history with uhaul you are painted with the same brush and your limited to access to the storage facility or your storage contract will be canceled. I added a friend that I talk to often I didn't know she had a history with uhaul she's just a friend. I was limited to staff hours till 7pm not full hours which ends at 10pm. while moving belongs into the storage facility got locked out at 7pm because that wasn't communicated to me so had to stay in the uhaul at the facility because my personal property was just sitting in the open while other people to could still access the storage facility to 10pm. Next time I would communicate better with your customer without telling a friend about their history. Also I would have less of a confrontational attitude with your customers. This all happened because of a lack of communication.

Rating:

5.0

Nice ladies awesome job very pleasant 👍

Rating:

3.0

Gas meter was quite lower than what they said at the start. Also started with a warning that it needed air when I got the truck. Also the furniture plaids that I ordered weren’t in the truck.

Rating:

5.0

Amazing understanding staff. They went over and beyond with each interaction. I would definitely recommend this location 👌

Rating:

5.0

Good

Rating:

3.0

No I’m not recommending anyone to use any Uhaul location. Not happy being lied too!

Rating:

5.0

There isn’t a lot of room to back in to pick up and return the trailer.

Rating:

4.0

It was quiet, so that helped a lot!

Rating:

5.0

Easy access, GREAT service. Exceeded expectations.

Rating:

5.0

Staff provided me with a unit very convenient and the pricing was very fair.

Rating:

5.0

Staff were very nice and knew what they were doing. Process was swift and easy.

Rating:

5.0

Seamless and easy.

Rating:

5.0

Friendly front end customer service. Easy check in. Helpful staff on process of checking in and out.

Rating:

5.0

The friendly guidance of the staff and the atmosphere like my home was good.

Rating:

5.0

The experience was straight forward & efficient. The staff helpful & friendly. The facilities were clean & well lit.

Rating:

5.0

Thank you to Bliss and her staff very helpful

Rating:

3.0

I talked to 3 staff members, 2 were polite 1 was very rude. I would not recommend it bcs I have to move from winnipeg to calgary but I have to bring truck from kenora. and uhaul did not give any discount. Then I asked them to extend my date from 26 to 30. Just 3 more days, the old lady there said rudely we dont do like that even though that was offered to me before when I dont need it. She said we can do 2 days but not 3. I was like why just for 1 day. Very very expensive. I spent alot of extra money. Not recommended. Better I will sell my stuff and buy the new one at new place. Sorry but i dont like it too expensive.

Rating:

5.0

Front desk staff was exceptional.

Rating:

5.0

Thank you

Rating:

4.0

Service was very good ! Would like to thank Rose Ann for all her help

Rating:

3.0

First time dealing with self storage. Overall good experience. I would recommend improving the flooring as the ridges and bumps can cause goods in transport to become dislodged from trolleys. Very aggravating experience.

Rating:

5.0

The individual that checked me in the first day went above and beyond and was super nice.

Rating:

5.0

Bliss Santiago was an incredible manager and was always ready to help when needed. Thank you for a stress free two and half years!

Rating:

5.0

We were told originally that we had 24 hour access. Then that changed without notice. We had 2 lockers totalling over $400 per month. Also access hours changed a couple times which created an inconvenience.

Rating:

5.0

All staff are awesome, courteous and very understanding.

Rating:

5.0

Second time here and prices along with staff make it very enjoyable experience

Rating:

5.0

Praises to the manager Bliss. Whenever I need assistance with anything and she’s there she will try to help me in any way that they reasonably can.

Rating:

1.0

I had issues with the management and tried several times to file a complaint on her behaviour with no success. My hours were changed without notice and my suitcases got stuck in the storage locker 30 minutes after it closed. I tried numerous times to ring her after hours number that she refused to answer so we missed out flight and costs us a fortune to rebook and find a hotel. When I told her this the next day she basically said to bad, not her fault. When the whole thing was her fault because all we needed was her confirmation to be let back in. Super rude. Charged us more than we originally signed up for with no improvement.

Rating:

2.0

The staff are not friendly and make up their own hours daily with no consideration for clients. I showed up with a truck full of my stuff and was turned away even tho the hours were posted at the door and on google, the staff decided they wanted to go home and did not let me unload. the amount of time arguing about it would of been plenty of time to finish up. I was eventually compensated for my truck since I needed to add a whole extra day, find somewhere to park it and hire movers a second time but I will never be okay with that type of customer service. Everytime i speak to any staff member I'm appalled at their attitude.

Rating:

3.0

All goods

Rating:

1.0

When I was moving in, I could not believe that the second floor doors were non functional. This would have made my move phenomenally easier. Without the second floor dock being accessible, it took a lot longer to load/unload than it should have. I started renting maybe DEC/JAN. During this time i believe there were people sleeping on the floors and leaving a large amount of garbage and mess around the building and after about a week into january, y'all started locking down the entire premises and restricting access to only daytime business hours, effectively keeping me from accessing my storage unit. My employment hours far exceed the hours of operation. It took me excessively longer than it should have for me to empty my unit, because sadly I could only take one load *if i was lucky* before the building was closed, and only very rarely as my hours of employment are fluctuating. Something that should have taken me about TWO months took me about EIGHT. $300/mo for eight months is $2,400. Another major setback was when all the tenants started locking the flat carts into their locker. I had previously left the premises after searching the entire property on all floors for a cart to use, there were none. After talking to a disgruntled employee, he told me he "did not have the time to look through the camera footage to see who is locking carts within their locker." Because there were no carts provided, I was unable to move my items off the premises. I HAD NO CHOICE BUT TO SIT BACK AND PAY YOU. If I would have known that the hours of operations would have changed so quickly after I had started renting, I would have not have rented here. I was COMPLETELY unable to withdraw my own items and was stuck paying the bill month after month. I ended up using all of my personal hours at work in order to get the appropriate time to empty the unit. I have been a longtime user and enjoyer of uHual storage, I like that I can come and go when I want, in a secure location. uHual makes it easy with lifts, and big bays that i can pull my vehicle into, and access to my unit at all times of day and night. This experience was anything but. I am incredibly displeased and am unsure if I will be returning.

Rating:

5.0

Very friendly and helpful staff, storage area very clean and easy to access. Thanks

Rating:

3.0

The access to my storage was inconvenient as the office decided to change the hours to office hours at some point so I wasn't able to get in when I was expecting to. There was no notice, or emails sent to advise.

Rating:

5.0

Excellent service

Rating:

1.0

Uhaul as a company are just money-hungry thieves with no customer service skills or understanding of the challenges their clients may face, they have no leniency on payments and rather than caring about customers, they only care about money! 0/10 would NOT recommend!

Rating:

5.0

Everything went very well. Staff were Very helpful. Overall, a great moving experience

Rating:

5.0

Great place. Good people working there. Highly recommended.

Rating:

5.0

The process to rent storage was straightforward. The rates were one of the lowest I found (and I shopped around 4-5 other places). I thought I would be using for long-term but in the end only needed a couple months. Easy to end contact as well; and no surprises.

Rating:

5.0

Bliss and team are very helpful and easy to work with!

Rating:

1.0

its very very costly. I need to book 6 trucks to get one. I paid and travel 300 km to get my truck. I wont recommend it. I paid 300-400$ extra just for same truck.

Rating:

1.0

Horrible never ever would ever even recommend to my worst enemy

Rating:

2.0

My experience from Hamilton Ontario was excellent compared to Calgary where it was made complicated, not saying it was terrible...just not as good. I don't want to feel I'm working for you and paying for it, thanks

Rating:

5.0

Staff were helpful and polite.

Rating:

5.0

Bliss and her team came through and helped me, even though it was my fault for not calling the facility ahead to confirm their timings. I owe them a lot for their help. I would definitely recommend this Uhaul location.

Rating:

4.0

The sliding door kept falling. I had to keep it up with my hair elastic.

Rating:

5.0

I had some extenuating circumstances one after another and the both management and staff showed care and compassion throughout.

Rating:

5.0

Overall very good

Rating:

5.0

Freight elevator is great. But probably adding a ramp to the back of the building will be great. The loading zone over there (at the back) is designed for big trucks not for vans or SUV, that is why a ramp will be amazing to have there.

Rating:

5.0

Your Manager at this location is amazing! She did everything she could to accomidate my storage, truck rentals, improper billing was amended, and she is an absolute pleasure. She even served me a coffee and snack when there for a long day of arranging storage units. Bliss was a true pleasure to work with over the last year and some. Thank you Bliss!

Rating:

5.0

Really professional, helpful and knowledgeable yet friendly.

Rating:

5.0

Friendly, helpful, and knowledgeable staff.

Rating:

4.0

The only thing I would change is access hours. I work long days and would benefit from evening access until 9pm or so. Besides that, the process was easy and the service excellent!

Rating:

5.0

Staff are lovely, very convenient, the only con was a leak above our store unit and we had no time to change to another unit. Staff did everything they could to accomodate and fix the problem. Also gave me a refund for the days I retuned the unit and paid for.

Rating:

1.0

The facility is poor, most of the time there were not any flat carts available to help carry items. The floor on my level had an uneven "bump" in the floor that when going over shook items off the cart. My locker had carpet floor which made sliding heavy items even more difficult. The latch on the door of my unit was a constant struggle to close. Staff was friendly but facility is crappy. I will never use this location again.

Rating:

5.0

Staff very helpful.

Rating:

5.0

This locations services were great!!! The employees were very friendly and helpful. Unfortunately, customers have taken almost all of the flat carts and dolly's so it was very hard to find any, but the employees tried their best at troubleshooting and finding carts, other dolly's, or such to help customers move. By far the best location I have rented from to been to. (I have rented from now 7 locations and worked as a mover and have visited many many locations)

Rating:

1.0

Was told that by whomever booked this facility for me that I would have access till 10pm to drop off my entire household. I get to the facility at about 640 and Im told that that facility now closes at 7 for everyone that the person who booked it should have told me. I even confirmed after booking on the uhaul website and it shows locker access till 10pm still as well. Absolutley the worst customer service experience ever. I was told head office booked me the storage room and even they didnt know hours had changed even when I explicitly said I needed later access.

Rating:

5.0

Bliss is amazing and extremely helpful. She is always polite and friendly. I have found that all of the employees at the location are well trained, polite and very helpful.

Rating:

5.0

I was thinking we would still have access to our storage unit even after the office hours were closed so we didn’t leave ourselves enough time to unload. Staff were able to accommodate us for staying a little bit later and even after we locked ourself out and had a panic moment, the overnight staff allowed me to come back in to at least lock up the storage unit that I forgot to do. I wish they allowed 24-hr access to the storage units which is inconvenient but the staff at this location are always so helpful and very accommodating and that over-rules my one tiny negative. Love the Deerfoot location!

Rating:

5.0

count me in as a repeat customer for sure!!

Rating:

1.0

We were lies to re: storage location, size of unit and price. We were also told our unit was on the ground floor. On our arrival we were informed the unit was on the third floor. The rep blamed the inconsistency on the American division who booked the storage. No accountability and lies. We should be offered an explanation and compensation for this incompetence and lack of professionalism.

Rating:

4.0

Need more flat push carts. I spent 15 min walking the facility to find only 1

Rating:

1.0

Absolute shitshow

Rating:

2.0

Like pulling teeth. Painful regardless what it's for trucks storage everything

Rating:

5.0

It would be nice if there was a big garbage bin where you can discard of objects that may have broken.

Rating:

5.0

Very helpful and friendly!

Rating:

5.0

U-haul staff were friendly and helpful, my storage needs were easily met and it was overall a great experience. Would highly recommend

Rating:

4.0

All the stuff were very kind and professional.

Rating:

4.0

I had no access to the extended time because they had me on store hrs I told the. Lots of time.to change and they finally did at the end

Rating:

4.0

Everything was great. The only issue was their sign saying that they offered disposal use of items to talk to staff and when we did, they said that is not offered, despite what their sign said in the elevator and in the loading area.

Rating:

1.0

My storage unit was broken into and items were stolen from my boxes and replaced with garbage and laundry sheets to mask the smell of rotting garbage. Absolutely disgusting and violating. Clearly an employee did this as my lock was not broken and my storage unit appeared in order until I started opening boxes. Employees can also look up which units are not insured. This is a horrible violation of paying money for apparent “security”. I immediately reported this to U-Haul on the phone but they did not take it seriously so I reported it online to get a claim number. I am awaiting management to call me. I will also be filing a police report incase this particular facility is being broken in on a frequent basis due to employees doing this.

Rating:

5.0

Great overall experience. Thank you

Rating:

2.0

Overall, it's ok, but there is a problem with theft. D.S. has been stealing from this facility (and others) for a while now. I had information on him when he ripped me off, although I wasn't being listened to and left feeling like I was guilty of something rather than a victim. Use the cameras more and possibly change the ceiling of each room so it's not accessible from above and can be seen. I was specifically targeted, but how do they get in through the main entrances. *Bliss is awesome, dedicated, and (I believe) she's doing the best she can..

Rating:

5.0

Overall experience was great.

Rating:

5.0

Fast and efficient getting checked in, friendly service. Appears to be very well secured.

Rating:

5.0

More flat beds.. Very busy location

Rating:

4.0

Change the hours for customers access, and make using a accessible for big entrance too hard for customers

Rating:

5.0

We were using the storage facilities for 8 months and never had an issue here. I dealt with Bliss on a few occasions and she was fantastic, friendly and very helpful! We would definitely recommend this place to others and won’t hesitate to come back if we ever need to.

Rating:

3.0

Not happy when we come all this way hour drive to pick up truck and Storeage unit 2597 and they say it’s under repairs under Nancy Wright /Shane Wiebe check the records he booked the truck. Then we have a 50 dollar credit if referral which didn’t get applied the the amount Then we get a call your booked on the Saturday had to go to another location then we get told 100 deposit it’s 125 then we drive to Strathmore' to drop off unit and put extra gas in seems like reimbursements seem to be a problem look at what we did and why we didn’t get the 50 back She said it’s a computer well sorry not happy with that resaon we are human and should be paying for what we get.

Rating:

5.0

Thanks.

Rating:

5.0

Amazing. The team was so friendly and nice. Also, the storage is very clean. Love it!

Rating:

4.0

Only having one elevator and not being able to book it is about the only thing I think needs to be worked on. But your staff are fantastic.

Rating:

5.0

The staff went above and beyond to help me with all of my needs and I really appreciate them ❤️

Rating:

5.0

The staff at this location are the only positive experience we have from U-Haul. The ridiculous price hike was just plain robbery BUT the staff at this location were the best we’ve encountered. The location was very well kept and even smells good. The staff were friendly, helpful and just fantastic. U-Haul should give them a treat and make sure to show value to their employees if not for their customers.

Rating:

4.0

My only suggestion would be to schedule times the elevator and moving carts as we had to wait a long time to move in due to so many people there at the same time

Rating:

1.0

Tried to rent a truck, the staff were absolutely useless I ended up wasting almost 4 hours of my time and didn’t even get to rent the truck due to incompetence….the total stupidity on display was astonishing

Rating:

3.0

The facility itself seemed to be fairly decent. However, there seems to be lack of communication and organization. I rented one unit online, however when I went to go secure it the next morning I was told that it was no longer available due to a leak. They attempted to put me into a slightly smaller one, but upon opening that one it was full of items, so they offered me 2 smaller ones instead. It was very unorganized, and poor planning on their part. The staff did their best to try to fix the situation, it is just unfortunate that I wasn't able to get what I originally wanted, had to purchase more then one lock, and now have 2 smaller units instead of one big one.

Rating:

5.0

The facility is very secure and well organized. The rules and procedure is easy to follow

Rating:

5.0

Thanks

Rating:

3.0

Please try to purchase more flat dollys! There were none available for any of the people moving in, which makes it incredible difficult.

Rating:

5.0

The manager should get a raise. The confusion on the storage unit prices and when I couldn’t pay she totally understood. If I ever get anything from U-Haul I will definitely choose this location

Rating:

5.0

The person who assisted was very helpful! Storage facilities were clean and felt safe. Thank you!

Rating:

5.0

Truly a safe secure clean and well run facility. I wouldn’t go anywhere else/ great value for money. Excellent customer service.

Rating:

5.0

Overall no problems with this storage facility. I had a month free and got everything done by then. Annoying that the units door keeps slowly lowering and there is no mechanism to hold it up, can bend a bit of the metal at the top to hold it in place.

Rating:

5.0

Thank you so much for the serveocdpp

Rating:

5.0

Great team. Very helpful

Rating:

3.0

Customer service needs to understand what the customer is asking not make up there own things

Rating:

4.0

Actually moved out on Oct.31st not Nov. 15th stated. Got doubled charged on Oct. 26th spoke to staff members at that location and asked if I had to pay for the whole month because I only used 5 days, told me I would be refunded just had to confirm with manager. But, manager was on lunch. Asked if it was ok to leave and they would handle it and requested an email. Was told, no problem. No email received until end of November and only 1 refund showing on my credit card statement of that double charge. Emailed credit department to enquire about other refund, NO RESPONSE.

Rating:

5.0

Storage facility very clean and well kept. Staff were very friendly and helpful.

Rating:

5.0

Very helpfull and friendly staff, storage unit was clean as new...very nice

Rating:

5.0

Thank you for accommodating me and having wonderful staff.

Rating:

5.0

Staff are really helpful .Appreciate thr efforts of GM Bliss,Maria and Ranjeet

Rating:

1.0

Our unit was broken into and some of our stuff was taken.

Rating:

5.0

Super friendly, super helpful, I've moved a few times obviously and this was hands down my best experience all around.

Rating:

5.0

Good people Good service.

Rating:

1.0

Told the manager I wanted to cancel my rental but continued to be billed.

Rating:

2.0

When I went to go move in the door to my unit was ope. And there was no lock inside like it said there would be. So I couldn’t move my stuff in. I did push the inter com button and no one answered. So I then emailed 2 times now and still haven’t heard back yet. I would really like to move my stuff in.

Rating:

1.0

Upon clearing out our storage locker the staff on duty tried to give others our cart even though we were using it & filling it to capacity. Hallways were dirty. The same staff member claimed we couldn't pay with cash for the rental truck when we did our estimate for the move. Later upon returning the truck, I expressed my frustration to new staff & Bliss the manager, they laughed & said of course you can pay cash but said they couldn't reverse it even though they were already refunding the debit for mileage. It was a very disappointing experience! Until then, we had been impressed with the service.

Rating:

5.0

Maria helped me a few times and she was so patient and kind and helpful

Rating:

5.0

Staff Abe was really helpful

Rating:

4.0

When checking in the size and cost of the unit I reserved could not be found and now and the unit I settled for is $10 more than I expected. I will probably call the manager to discuss. Most of the dollies available have 3 upright bars which are great for moving plywood at Home Depot but were not ideal for moving furniture. Flat dollies would be better.

Rating:

5.0

The staff were very helpful and accommodating - I would use this location in the future and recommend it to others. :)

Rating:

5.0

The young guy i had gave me a tour of facility and showed me how to scan in and where my unit was

Rating:

5.0

This location always goes above and beyond for me and my family. I feel safe and valued here! They are all awesome from the cleaning staff to management every single employee is simply amazing!!

Rating:

5.0

Thank you for all of your help, and positive attitudes!

Rating:

5.0

The staff at this location are excellent! I always enjoyed the days I had to access my storage room because of the staffs friendly vibe. Bliss was especially helpful over the year that I was a customer. Thank you Bliss! You are the best!

Rating:

4.0

Even if the door was supposed to be disarmed, every time the lock was moved hte alarm went off for a while.

Rating:

5.0

The UHAL employee who assisted us, Ros Ann was very professional and represented your brand exceptionally well. She took us for a tour of the facility and showed us access on the west and east side of the storage building. It’s a beautiful facility.

Rating:

5.0

Everything was great, from the staff to the facilities and the process of moving out was very easy and efficient! Thanks!

Rating:

5.0

Amazing staff and storage super cleaned and so happy with the whole experience Keep it up THANK YOU so much Gina

Rating:

3.0

If I’m your contact had insurance was so much better

Rating:

5.0

Friendly and very helpful staff, couldn't ask for more.

Rating:

5.0

All the staff from CSR, lot attendant to this facility manager were amazingly friendly, helpful, kind and very nice. They made me feel like I am their friend or a family member. They went above and beyond to help me even when their working hours were over. They still helped me, as well few other people who were at this facility on Saturday night September 30, and Monday October 2 of 2023.

Rating:

2.0

The business seems understaffed. Some customers were waiting over an hour in line to speak with a front desk representative. Once I met with a front desk agent it took 45 minutes for an agent to check me in and set me up with a storage unit that I reserved. I did arrive one day before the reservation was set to start but that is still a long process. I thought the process would’ve been quicker. In the end I was set up with a unit that was smaller than the one I reserved. Luckily all of my items fit. In the app it also shows my reservation and then a new unit on the account which is odd. I also had a truck and trailer to return which I received minimal help with despite asking for help and clarification from staff on how to do a return. It turned out I had to return the truck at crossroads gas plus. One agent helped me take the trailer off the truck but no one confirmed it was the correct location. U-Haul deerfoot was the wrong location as it turned out and no one informed me of this until I called the U-Haul number after hours.

Rating:

5.0

Maria and manager bliss and all staff vary friendly and help me a lot.

Rating:

5.0

Staff member was very nice and friendly

Rating:

5.0

Good service

Rating:

4.0

Long line ups at that moved very slowly due to not a shortage of staff

Rating:

5.0

Clean and bright. Good equipment. Great service and orientation from the staff member who checked us in. Very helpful.

Rating:

4.0

Thank you…!!!!! 👍🏻🙂

Rating:

5.0

Bliss was SO nice! We had a very seamless experience.

Rating:

3.0

As far as the actual storage facility goes, this place was excellent. It felt very secure and I was confident my things were kept safely and wouldn't be damaged. The key card was very troublesome and had a problem everytime I visited the storage unit which was frustrating to say the least. The access times also didn't seem to line up with what the poster said so that was frustrating too. Many times I visited, there were no trollies available at all which made things unnecessarily difficult. Finally, not necessarily a comment on regards to the storage facility itself, but consider putting music in the office area. It is extremely uncomfortable to stand in an entirely silent room.

Rating:

3.0

Once we arrived in Calgary, we waited in line to return the truck. 20 minutes later, a U-Haul employee escorted us to the truck to check it over. He could barely speak or understand any english. He was a very pleasant person, but communication was quite difficult. Front line employees must be able to communicate in English. We always attempt to call the U-Haul closest to our location, but can never get them on the phone. It automatically transfers us to Arizona booking. Arizona does not know exactly what is going on in another location/country. We called ahead to book a cage for our couch but got transferred again to Arizona. When we got to the Calgary location, the staff said nothing was booked. This is after we stood in line for 40 minutes. The staff, Dornan, was great, but when we walked up to our cage, there was a lock on it. So we walked down stairs, again, and stood in line for another 30 minutes to get the staff to walk up to the cage and unlock it. By the time we finally got our couch moved to the 2nd floor cage and checked in our rental truck, it was 2 hours. We have always used U-haul in the past, but this was frustrating to say the least. The staff in Calgary were good, but overloaded with customers with this huge location. Secondly, the location in Edmonton, where we picked up our truck rental did not clean the truck before we picked up. There was dog hair all over the cab. The interior windows were very dirty. Some of our furniture had black marks all over them, and we found it came from the metal floor inside the truck box. Is there anything U-haul can apply on the metal to prevent these black marks from occurring? We do use blankets on our stuff, but maybe the staff could rinse the truck box out every 5 rentals or so. Anyway, the booking of the truck was good as the booker found us the closest location to our move, which was great . Thirdly, I gave my credit card to Satch, the U-haul operator in Edmonton. It was busy in the office and he did not give me the card back and I forgot to ask, as he was trying to assist 3 people at once. I left with the rental and drove to Calgary. The U-haul worker had both my phone numbers, but did not call me to inform me of my left credit card. He had my card for 4 days. After I call the Edmonton office and again got transferred to Arizona, they call Edmonton and found that he had my card. Why would he not call me the minute he found my credit card on his desk?? I cancelled my card out of fear of being lost. Most of my rentals have gone on without any issues, but this was a little much. thanks. Mike and family

Rating:

4.0

My only concern was that the storage unit I had reserved was not available and I couldn't get an alternate of the same size. I will not be able to fit all of my stuff and that's disappointing. It's made it difficult to get the move done time-wise. I understand things don't always turn out the way we expect, so I'm taking it in stride. The free month helped ease the pain, it's appreciated and I will continue to use U-Haul.

Rating:

5.0

Well i got there while the office was closing but they atill managed to get me into my unit. After i unloaded the truck found out i hadn’t ordered a big enough unit so i had to leve my box spring leaning against my unit door. The following day i asked if i could get a bigger unit. They never had one bigger available but they managed to get me another unit for the rest of my stuff for free. I dont plan on stayin longer then a month so thanks for that.

Rating:

3.0

I was trying to move out the upper level and had a few large items to take to the dock While doing so your staff locked the large sliding doors 20 mins before 7pm. They were more interested in going home than meeting your customer needs We then had to use the service elevator to go down a floor then navigate through a number of corridors only to get our large items out through a man door. This would have been totally avoided if your staff maintained the your stated operating hours.

Rating:

2.0

I wasn't ever able to reach this storage facility by phoning them. Luckily, when I called it would at least connect me to the 1 800 U-Haul line. The reps tried to have this storage facility contact me by sending them a message which I never received a call back. I would never store anything at this location again. When we moved out I couldn't even contact anyone to let them know we had left. Once again I was transferred to the 1800 U-Haul line when they didn't answer their phone. I explained we moved out that day (sept 1) and that our next bill date was Sept 2 and I wanted to ensure they didn't bill us for another month. The reps left notes on my account and yet still we were billed for another month and then sent an email telling us late charges had been applied. The GM is incompetent and I believe the place is understaffed considering they don't ever answer the phone.

Rating:

5.0

I would highly recommend this location and its staff, and a note that Bliss was very thorough and went above and beyond her duties. They all deserve a pat on the back and some gratitude for their excellent job. Ty

Rating:

5.0

I storage my stuff in 3rd floor i was thinking it would be hard to move stuff but there was a big elevator this made my work very easy.Thanks

Rating:

5.0

The help I received was wonderful and even when there was a slight problem, the fellow was quick to fix it and make it all work!

Rating:

5.0

Great service staff was fantastic

Rating:

5.0

This is the best uhaul shop in Calgary. Bliss is amazing and so friendly and helpful. I have used other U-Hauls in Calgary before and have been treated so rudely thought I’d never use them again. Bliss has won me back and I tell anyone and everyone to go to her.

Rating:

5.0

Maria helped us get our storage lockers. She was extremely knowledgeable about the lockers, locations and facility. She was beyond helpful, super nice and very helpful. She made the experience for us.

Rating:

5.0

Ranjeet, the front desk assistant, was great in helping me selecting the storage space and a u haul truck for me. She is very knowledgeable and extremely professional which made my experience truly amazing

Rating:

5.0

Get those guys at Symon Valley a new office.:)

Rating:

5.0

They were very exlaent staff and professional and polite if I need storage again in the future I will go to uhal deerfoot Calgary Alberta

Rating:

4.0

Staff was so helpful in assisting us when we needed a storage unit last year. It has been a overall great experience with your storage facility.

Rating:

5.0

Thank you for all the help and making our experience at your location a pleasurable one .

Rating:

5.0

Especially appreciated the staff, they were all very kind and helpful. Very professional but also very genuine. My experience was pleasant every single time that I visited because of them

Rating:

1.0

It says storage access is 5 am to 10 pm, we move in Sunday, and after our first trip we came back for our second tip to unload our staff, we arrive at the facility at 645pm, trying to enter the access code but its denied. I call the GM after the office hour number but went straight to voicemail, called support and tried to figure out why I can have access. after almost an hour of talking to the support and finally the gm called and told me that the access to the facility is based on the office hours which is till 5 pm because it is Sunday. but it is clearly stated that the access hours of the facility are 5 am-10 pm. According to the gm if I want to access the facility after office hours I need to request that, then you should have mentioned that when I checked in. very bad experience. I tried renting Public storage and Sentinel and I haven't gone into this kind of problem.

Rating:

2.0

They were understaffed and seemed to have confusion about who could show me the space. And they took me to find the lockers three times before they had it right because the system apparently shows lockers that aren’t there and are already taken. The storage area had a very confusing layout, and they didn’t tell me that the large sliding doors to unload would not be accessible after the office was closed, which I found out very inconveniently after I started to unload. I was also harassed 3 times by a few other clients to move my uhaul so they could get closer to the door while taking a short break from unloading which made my friend and I feel uncomfortable and rushed.

Rating:

1.0

I moved from Calgary to Edmonton last night and our access code was not working, we tried both pin pads and received the confirmation online that it was supposed to be ready. Unfortunately we got there just after office hours so we couldn’t get any help. Called U-hual customer service and they said it was probably a system error and we would have to try tomorrow. I tried calling and still have not heard back this morning yet because they are busy at the moment. We live in the middle of downtown and had the leave the U-hual parked there on the street overnight as we planned to unpack and drop of the uhual, our friends were there and ready to help us move and drive home but unfortunately they are not available any other time this week to help us unload and get home.

Rating:

2.0

Reason for the below average rating is due to from the start, I was given a storage unit number, I followed the map to the unit, it was a larger unit but also had a customers lock on it meaning it was already occupied. When you look on the provided maps on paper, on the walls in the facility and on the computer there are 3 units numbered improperly. I pressed a call button on the wall, was told they could not help at the time, this service system was extremely quiet so hearing the lady on the other end was difficult and added to my frustration as I needed to deliver the U-Haul truck back at 3pm and I had no place to put my things so I needed to place everything into the back loading entrance way and also with that create a pathway for other families that were going through at that time. I walked back to the service call request Centre by the loading dock, this one was easier to hear another lady, that said I needed to come to the front to get help… so again adding to my frustration as I was moving everything by myself and have things I wouldn’t want to get stollen… so I ran around the outside of the building from the back to the front, thankfully the lady I spoke to the second time was available, but now we had to walk back to the storage units to show here how they’re mislabeled and then we needed to walk back to the front… the unit is on the second floor and the office is on the first floor so again I’m thinking about all my things sitting by the loading dock in the back unattended with many other people coming and going. So my panic was heightened again, so we walk back, go through the map and sets me up in the unit next to the one I was assigned the first time, then we needed to walk back for her to remove the U-Haul lock. So this whole experience took over 45mins to resolve… now with the added issues from the 1hr it took to pickup the truck that I checked in online and the staff having computer issues while I was there in the morning, that’s 1hr45mins of wasted time. I do have to say the last lady to help me out with the storage unit was amazing, she was extremely helpful, I was just about done loading the storage unit, I believe she was walking through the facility with a new client and she stopped to ask how things were going. She needs to be promoted and a raise in pay as for her is the reason I would recommend this facility to friends and the reason why I also checked off friendly and helpful staff.

Rating:

5.0

convenient time for access, friendly customer service

Rating:

1.0

Two issues during my use of the space: 1. I tried accessing the space once on a Sunday afternoon, within the posted access hours, and I couldn't open the doors. 2. When I was moving couches out of my rented space, the freight elevator was not working. Why is there only one freight elevator for such a big facility? It also broke during a busy time as I saw a number of people hassled by the event. I asked the office if they would reimburse my Uhaul rental (from a different location) if I go over my time limit. The answer was a solid no. There was no accountability.

Rating:

1.0

Storage unit was broken into and had several break ins while my storage was here. Still waiting for claims to contact.

Rating:

5.0

Everyone was very helpful.

Rating:

5.0

Excellent Services