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CHRISTOPHER F | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Eagles Landing
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
El mejor
Efrain HCustomer service was stellar! Thank you!!
JANEEN SI need the past 5 to 6 years my belongings been Storage and U-HAUL Eagles Landing. I cannot say anything negative about this location but positive never had a problem with my property or access to my property. Everything was the same way. I left it five years ago, I’m very pleased and happy to choosing this location. Thank you. Sincerely, Pedro Medina
Pedro M | Overall ExperienceThere needs to be chairs for seniors , while other customers are being served
Carol W | First ImpressionsIt’s no way I should be moving out of my unit with no lights at all. The staff weren’t helpful, they knew there were no lights on 1600 and did not inform me, they claim the flashlights were not charged which is unacceptable because they knew the lights were out. Never would recommend.
Dariell J | Overall ExperienceThey were never available
coreathea a | Overall ExperienceN/A
Latoya N | Overall ExperienceWell Managed staffs.
OLUSEGUN O | Overall ExperienceThe young lady Madison at the Stockbridge Eagles Landing Location, was really pleasant and helpful. Her customer was delightful.
REGINALD C | First ImpressionsWe were told a car dollie was available along with a box truck to tow our vehicle. When we arrived there about 10 minutes later thrre was no dollie available so we had to rent a car hauler trailer which was more expensive. Mileage to destination via their computer system was not accurate. Compared to GPS. 110 miles difference and was told they had to use amount in their computer costing us $90.00 more than it should have at 89 cents a mile.
STEPHEN Djust a little thought i did walk in and no one was in there for 10min i looked around the garage area knock on the restroom door the breakroom door was open empty then two came from different offices and one came from the garage area i feel like one person should all ways be close to the counter just a thought (it was three young men there that day)
Regina SLet customer know they are not receiving mileage according to pickup to destination. Return location was not considered. Had to find on my own nearest location to return, otherwise even more mileage would have been charged. Consider the customer because we are your source of revenue.
Syrinthia EThe truck was not available at the assigned pickup location, we had to go to another location and it was inconvenient and wasted some valuable time.
Annette WVery good experience
STEPHEN DVery professional and nice people at this location.
RALPH GFriendly and helpful staff
JAMES NToo many pads
david cThey have young kids working that are rude, disrespectful, and not wanting to be there and it shows. It’s so infuriating when you are trying to handle business and you’re met with such disgusting behavior.
MICHELLA J | Overall ExperienceEverything was good. Excellent customer service!
HAROLD PThe vehicle was not clean! Cardboard box was on the front seat! (Check camera’s) the vehicle had roaches or some type of crawling bug in it! I did not move any furniture I used it to pick up appliances. The bugs were coming out of the dash! I have never seen anything like it! The vehicle was terrible the suspension is terrible…the engine was heating up. I don’t appreciate it at all! I wish would have never rented from there. Nobody wants to do the job but they want to get paid. If I develop a pest issue at my home I will be sending the exterminator bill to U-HAUL! This is ridiculous! Please have someone reach out. I can’t type all the issues in. I’m making it crystal clear that if I see anything crawling in my home U-HAUL will have to pay the exterminator. (713)315-0754
YASCHIA WPulled up to return area no one was there walked inside no one said a word waited in line. Finally got to the counter where all employees had head phones and earbuds in just not very professional
MATTHEW FVery pleased with my experience with this U-Haul location. Very friendly staff every time I had to speak to someone. I would highly recommend this U-Haul location for any of your storage needs.
Cynthia G | Overall ExperienceVery professional customer. Keep up the good work!
MYRNA VStaff was helpful and customer service was fast and excellent.
MICHAEL PI went to pay my storage bill . Only to find out that . The unit I was in wasn’t even reserved for me. It was showing Avaikabke. I was moved from 1 unit to another unit on the 16th of last month. Well there was no paperwork done at all for the 2nd unit. I’m glad I went down there before I lost all of my belongings thinking this Unit was My unit. The staff gotta do better with the paperwork. Horrible experience & I’ve been dealing with this location for 2 years.
Zakia D | First ImpressionsEagles Landing U Haul could use signage directing you to where key drop box is. Finally, found after 15 minutes of looking around, only to find it in the corner side of the bay doors. A sign on building should direct you to bay doors.
Angela M | First ImpressionsExcellent customer service 👏🏾
BYRON CEverything was amazing! I seriously can not tell you how easy and amazing this was. Everything was on time, arrived without anything broken and great communication! Provided so many moving blankets too. Thank you U-Haul for a fabulous experience.
Kelly NKe’Shawn was helpful, professional and made this part of our moving experience easy and hassle free.
UMAYMA AThe van wasn't ready next the pick up spot, I had to work to lot A to get the van. They use golf carts to drive around but didn't offer me a ride. The bathroom had no tissue and it was dirty. When I returned the van, I had to wait fifteen minutes before receiving a copy of my receipt although there were no other customers in front of me. I normally use the U-Haul location on Thurman Rd which the service is always great.
ANDREA HExcellent service
Josein BSuper
SYLVANIA LVery immaculate great employees
JOHN S | Overall ExperienceHidden fees I was charged three times
Melissa HThe first truck I was given had severe alignment steering issues. The agent immediately exchanged vehicles for me.
STEVEN BBesides some bolts missing in the body of the storage container exposed outside weather conditions. It formed mold on my items.
Marshall H | Overall ExperienceA great place I would recommend them over any other place to get a moving truck or van. I have rented from U-Haul for over 4 years a great company
Robert NGreat service
THERESA MI had a reservation at another location and this was changed 19 minutes after the reservation. It was just bad luck that I couldn’t get to the reservation at my planed time. This was some distance from my original location and quite an inconvenience. Better communication and addressing the inconvenience of such a situation to the customer would have been appreciated.
RASHAAN JIt’s all good
Dwight A | Overall ExperienceThe truck was in the wrong lot and still had a sign in the window that I had to remove. The driver’s side door was damaged and was difficult to close which caused significant road noise while driving. Due to the driver door problem there was a significant amount of water inside the cab at pick up from rain last night. The hood of the truck wasn’t secured before I left the parking lot. I discovered this when I made it into the highway and the hood started moving. The truck was also at a quarter tank of gas at pick up. Because I didn’t know how much fuel I needed I was stuck paying for extra gas that I didn’t need instead of just being able to fill the tank up on return. This was the worst rental experience I’ve ever had. Almost everything that could have gone wrong did.
Kevin WThe young lady that helped was very professional.
ANTONIEUS D | First ImpressionsCostly
Kenneth S | Overall ExperienceGood customer service
JOHN S5 people in line. One person working. A woman coughing and sneezing in the back. Not instructed to do my own walkthrough.
MARK HOverall, good experience, no issues. However it's dum that they won't pro- rate.
TAMARA J | Overall ExperienceExcellent service staff excellent customer service very well run location
JOHN SFriendly staff/very helpful
Elizabeth GMy Uhaul experience at this location was phenomenal. The rental process was simple, my equipment was clean, the return was easy, and the customer service was great.
MARLOUS JCongratulations A 1 customer service team ⚖️
STANLEY GThe eagles landing uhaul storage facility is so well maintained. All of the employees were knowledgeable and helped make my move in super easy. They moved my U-Haul drop off to this location and answered all of my questions. Such a great experience. I will definitely be using this facility in the future!
Sarah P | Online Move InThis location was wonderful. The employees were so helpful and made the whole process a breeze!
Sarah PI was not clear on hours when main entry doors would be in operation
MICHAEL W | Overall ExperienceI was always welcome. I had all my questions answer. Very professional and very well-maintained. Thank you so much.
Claudua P | Overall ExperienceThe staff was friendly and got me in and out thank you
MICHAEL WStaff was excellent. Great knowledge and very fast. Not a long wait.
DARCY K | First ImpressionsA clearer, more prominent, display of the hours when the main doors are open.
MICHAEL Wquick and easy, they were stress free at a time when moving stress was coming from everywhere else
DAVID FAll the people that waited on me were very nice to work with
JAMES EThey double charge then drop the charge after they take your money
JORDAN CMy first time experience was absolutely great. The customer service rep was kind, patient and very sufficient. Thank you for your excellent service.
VANESSA MKeep up the good work you did very well I'm very pleased thank you
Gene WThey were very pretty and helpful in any kind of way.
DANGELO R | First ImpressionsIt says I owe u guys 50 I’ll pay it on thursday
BREYANA PContinue to be fast and efficient.
ANGELA WThe staff is always kind and friendly. I always go to them. I appreciate you.
SHIKETA O | Overall ExperienceI have used equipment from this facility before and there was no issue. This time the only issue I can point out is the vehicle itself. I am a mechanic of 23 yrs. I can tell by the way the truck drove that it needs some maintenance. There is an unusual intermittent vibration ( easier to feel it when the truck is sitting still and idling) as if the engine is misfiring. And because of this, it is causing the transmission to have a bit of a rough shift in between gears. I strongly suggest you have your maintenance personel take a look at it. If you test drive the truck in the parking lot you may not be able to replicate this feedback. I recommend you take it on the highway and actually get the truck up to operating speed so you can feel the hesitation of acceleration . The license plate is AH84113
DARRYL DThey was friendly and helpful
BLANCHE W | First ImpressionsI never received my free month. And trying to get it was uneventful. I was told one fee but charged another one, I down sized and was charged the same as the larger one.
JOHANNA H | Overall ExperienceThx u for 3yrs of storage. No Bugs or rodents or Mildred. Very very satisfied with storage n service
BRIAN P | Overall ExperienceThe diver door on my truck was unable to latch properly. The truck was rented on empty, requiring the renter to fill the tank to a quarter tank on return for a bare minimum credit is unexceptionable. I am not and have no desire to be employed by uhaul this boils down to requiring free labor from the renter. Additionally requiring the theft of your biometrics to rent a truck is egregious and should not be taken lightly by anyone. Taking a picture to educate AI on facial recognition to rent a truck is unreasonable. I would choose to avoid uhaul at all cost.
NATHAN HRent trucks with less than 208,000 miles and without damages. Recommend this location because of friendly service, moving supplies like hand trucks and boxes.
DAWN MStill hasn't received my email regarding my move out
LOLLITA NGreat experience
VERMISSA D | Overall ExperienceWasn’t notified that storage unit was outside had to search around for it
Jacquetta D | Online Move InSome of the staff need attitude adjustments.
Avis H | Overall ExperienceThis location is very kind, professional and always willing to help.
SHERRY W | Overall ExperienceI told my sales lady and another employee my intentions to park my rental truck in their lot overnight. The next day I couldn’t find the keys on the 3rd day I retuned to rent a storage unit from them. After I arrived two police officers showed up with questions. Turns out management called because I was late on return ( I told sales lady to extend the contract) so that was unnessessary. NOT SATISFIED.
chad h | First ImpressionsHector and the entire staff were extremely helpful
Dannice C | First ImpressionsYour staff was very professional and friendly on both days, Saturday when buying the boxes and asking questions about the storage unit, then on Sunday when I returned to actually obtain the unit and ask more questions.
CURTIS S | First ImpressionsGreat staff, very helpful.
BILLY H | Overall ExperienceWell pleased with the abundance of God's wonderful people employed there they are all professionals
DWAINE W | First ImpressionsI was out of work due to illness was able to pay for a few months. Went back to work to catch up. But unfortunately lost my stuff with my mother and brother, ashes. I had the funds bf the auction but was denied to pay. Other than that I love Uhaul for my storage and truck rentals. ST
Shana T | Overall ExperienceSome time ago, not long after I initially stored there, I received a call letting me know I had not properly locked my unit. I was very appreciative that someone was checking and notified me.
Donna B | Overall ExperienceI had my things in storage for about six years. I had relocate to another city about four hours away. At one point my storage area was not secure. I was notified by the staff. They put a new lo ck on the storage unit for me.They told me they would have the key in the office when ever I came for in town. Indeed they did have it for me six years later. I was surprised and very pleased at the same same time I had many times I called ask for assistance and again I was pleased with e everyone I talk too. I needed this help as I was taking care of both of my parents and during the pandemic. I was so overall pleased that I want to give Uhaul in stockbridg GaE(eagles Landing a big THANKS!!!.
Carolyn W | Overall ExperienceThe employees are always helpful with any questions or concerns I have and the general manager Josh is the best
ASHLEY C | First ImpressionsOverall, the process went smoothly. Sean (not sure if it’s the correct spelling) was very nice, very patient, and very helpful.
Danielle S | First ImpressionsThank you so much Jacob! He’s the manager of this location and he went over and beyond to help me and my family and we are forever grateful!!
Erica M | Overall ExperienceThe lighting in the unit was poor but the overall stay was great
Beverly Y | Overall ExperienceThe store manager goes above and beyond to ensure that customers are satisfied.10/10
VICKIE P | First ImpressionsGreat service
VENRIQUE R | First ImpressionsI Rented with U-Haul for a little over 1 year and only ran into 1 problem with them. The manager took care of it
SHERDEL S | Overall Experiencewas forced to keep the truck another day & was going to come back up there w/ an attitude but Racquel’s great customer service made me completely forget about the situation
Walter T | First ImpressionsThe staff was nice and friendly. They helped me with Everything I needed.
Beatrice W | Overall ExperienceBest experience Iv had
Claudua P | First ImpressionsInstead of allowing me to make the payment they stated I can make by a specific deadline they said they wouldn’t take the payment and auctioned my items worth more than $2000 for $70 and still decided to go back and charge me the remaining fee owed. When they could’ve just accepted the payment that I was trying to make according to the letter I received from them instead of charging me more and disregarding the letter.
GLORIA S | Overall ExperienceStaff was mean and rude did not want to help anyone didn’t care what you was saying or didn’t have any understanding to anything I would not tell anyone about this experience I even took to social media to express how much I do not like this facility or U-Haul.i have 1.5 million followers
HALLESTON M | Overall ExperienceGreat service!!
HAROLD W | Overall ExperienceI moved out 6/7/2024
Barbara R | Overall ExperiencePricing is a factor. I paid 200.00 plus for a storage unit that we now pay 100 bucks for. I enjoyed my storage unit but the Pricing is ridiculous
Dominque c | Overall ExperienceThey are pleasant, it was clean.
Delilah J | Overall ExperienceVery kind/helpful staff
Delane H | Overall ExperienceMove in was a breeze. I was coached on how to move in the day before. The representative was very informative.
Shannon B | First ImpressionsVery clean storage facility..staff very friendly and helpful!! Great customer service!!!
Wykena J | Overall ExperienceNo comment
Terall K | First ImpressionsTruly appreciate the customer service I received and the cleanliness of this location.
MICHAEL P | Overall ExperienceTheir Customer service is exceptional..... Great team of people......
Doris S | Overall ExperienceThe manager was wonderful. He was very knowledgeable and helpful. We were in an out in a jiffy.
Rita p | First ImpressionsLoclyn was really helpful. Provided a great experience and knew his stuff.
SEANTEL C | First ImpressionsVery nice and efficient staff.
MARCUS J | First ImpressionsMy experience at this facility was a mix. During the first few months It seemed there was always some problem with the gate. The problem seems to be solved now, so maybe Is a problem of the past. The only other negative thing happened when i was ready to leave. My lock, the one they give you when you move in and tell you to use, got stuck and wouldn't open. They charged me $50 to have It removed with a grinder, which took 1 minute of work.
Alessandro D | Overall ExperienceWas very smooth transaction and got us set up quickly. Friendly agent, clean facility and efficient process.
Michael G | First ImpressionsThe only thing I would say is you need access to a restroom for these units. A portapotty back there would be appreciated.
Nancy C | Overall ExperienceI enjoyed the time I had my storage wit h U haul
Ada M | Overall ExperienceTyler K was help helpful .
JULMARA V | First ImpressionsAmazing service from the entire staff! Braylen H was great!!
Brian S | Overall ExperienceThe staff is very busy but professional. They take the time to help everyone regarding their specific needs. I’m a patient person so I do understand the nature of the job, because when it was my turn to be helped I received the same good quality care. Hector is amazing!
SHERRY W | First ImpressionsBraylen, the young man who assisted me with the rental, called for help with processing the order. He called for a young lady in the back office. She told him to ask someone else because “I have my shoes off, I told you my toe is hurting”. He told her the others were busy. She did not respond further and neither did she come to assist him. Horrible!
Justin F | First ImpressionsSunday we picked up the Uhaul & Rented a Storage Unit. I told the young lady to give me the same unit we had before. We get back at 8pm to Unload. There’s a Green lock on the unit. We can’t access the unit. We have to keep everything in the Uhaul over night. We go back Monday morning @7:30. They take the lock off it’s a small unit. It’s not what we asked for.😡 We had to wait & get another unit. We unload what we put into storage & left the rest on the truck for our new place. I Pooh notice something leaking from the Uhaul. They come inspect its transmission fluid. We have to get another uhaul 😡. So we had to move everything out that 1 Uhaul into another Uhaul. MY WHOLE SUNDAY & MONDAY WAS RUINED… I have never ran into these issues with Uhaul. Then we still had to pay $44..😡😡😡 We will not be renting from this location again. Everyone be on the phone instead of helping customers. If you rent the unit take the lock off. I had to take off work Monday to finish moving. BAD INCONVENIENCE RO US… HORRIBLE EXPERIENCE
Zakia D | First ImpressionsJacob is the best employee I've encountered in the state of Georgia good dude..real person
BRANDON T | First ImpressionsThis location is the biggest location I’ve ever visited easy access. Well maintain I really appreciate the accommodation that took place due to me renting online. Thanks again Shana T.
Shana T | Online Move InStaff didn't offer any discount for me as a returning customer despite me asking. Instead I got a price increase for the exact same size storage unit I rented before.
ANDREA D | First ImpressionsOnly thing sometimes staff (female) out talking not checking customers out making them wait
Lashonda R | Overall ExperienceThe staff was helpful and professional. Sometines the wait was more than I 8preferred. Overall good experience.
Jack C | Overall ExperienceI got into a serious accident that caused me to be in the hospital for 2months I explained everything to them they auctioned all my belongings mine and my son I asked to at least grab my paperwork they said no everything was already witch was a lie because when I got there to make the payment people was still packing out my storage
DIAMOND M | Overall ExperienceAlways professional and friendly and willing to help
Martha N | Overall ExperienceThe move-in process was easy and the price (especially with the discount) was great. More importantly, the gentleman who helped me did an excellent job! He helped me with my bundle of boxes, to make sure I could get them to my car. Then he drew a map to show me where my unit was, and took me there (I followed him from my car). He was very attentive to all my many questions and showed me exactly how to enter the building, explained rules, and stayed to make sure I was able to secure the door with the new lock. I feel like if I had more questions, he would have gladly answered them. Moving is a stressful time and I’m grateful to know I can count on y’all to make it easier!
Angelica B | Online Move InAlways Great customer service!
STEPHANIE M | Overall ExperienceThe price for storage is ridiculously high! It's just a dang building with a lock for christs sales!!
Heather N | Online Move InThe only thing I didn’t like or appreciate is that the unit I reserved was not available. Because of this it took me 2 extra hours to make my stuff fit in smaller units.
Kelly C | First ImpressionsThe person that help me at like as if he didn't know what he was doing. He 1st schedule me for the uhaul that delivers the box to your house andvI told him that I am move my items out of my mother's basement due too a leak she has ans I am still waiting to close on a home.
TONYA H | First ImpressionsThe assistant manager Hector was absolutely excellent answered all of our questions was flexible took us right to our storage facility. On a scale of 1 to 10 he rates a 15.
ROBERT W | First ImpressionsI than Jacob and his staff for their professionlism, kindred spirit,and overall their customer service skills and knowledge.
denise s | Overall ExperienceWe were sad to leave U-Haul But we had moved to Barnesville Ga with no facilities nearby.
mary h | Overall ExperienceMy two year stay was great with this location, whenever I had a problem they always worked it out to satisfy us. Thanks for your services they where great!
Marchello K | Overall ExperienceOverall it was a good experience.
darcel c | Overall ExperienceDiana was very helpful. Explain everything in great detail. The model for customer service starts with her. Thank you Diana.
ROBERT A | First ImpressionsSome of the outside units need minor repairs to ensure water cannot enter.
Roland T | Overall ExperienceI wish they were more informative. I was not explained how the entrance key worked
Michelle T | Overall ExperiencePrices are fair, equipment is reliable, storage units are clean, and service is consistent at the service facilities. I have been a U-Haul customer for over 30 years. It remains my first choice and my first referral to others.
Larry D | Overall ExperienceWhen I got there my reservations could not be located.
Bernard H | First ImpressionsPossible l can talk to somebody....
Adwoa D | Overall ExperienceInteractions were few but they are an amazing team at this particular facility. Thank you for your kindness and compassion.
Stephanie G | Overall ExperienceGreat customer service care and clean facilities! Loved the climate control option.
Taylor M | Overall ExperienceDiana T was super friendly and helpful
URSULA K | First ImpressionsThe whole process of getting into my unit was smooth and easy.
CHRISTY B | Online Move InRep that checked me in and processed my storage unit rental was awesome.
ERICA D | First ImpressionsIt would be nice to know that you all put extra security locks on the units. I forgot to set the alarm on my unit and i was not told that you all would place an extra lock on the unit. I love that security, but a heads up in the app would be nice.
Kanige B | Online Move InProfessional and Efficient !!!
BETTY J | Overall ExperienceThey were all very friendly and helpful❣️ I am very hopeful to receive my last rent back since I moved out the very next day after paying my rent❣️🙏🙏🙏🙏🙏🙏🙏
Gay J | Overall ExperienceMy daughter and I had to pay extra because Jordan did not follow through with providing us the 2 -10x10 units on the ground level. On September 26th, 2023, around 7:30am, my daughter and I visited this U-haul location. Jordan assisted us with the reservation, she showed us an inside unit that she could combine to.give us 2 units side by side on the ground level. We were pleased with her suggestion and made the reservation. We contacted Jordan by phone on the 27th to confirm the ground level units to prevent extra fees if the movers had to move our household items to the second floor,and she assured us a second time that both units were together on the ground level. On the 29th when the movers and I arrived around 10am at U-haul to unload the truck,I went inside to the office where Jordan and another co-worker was. I asked Jordan for the unit numbers so the movers could start to unload the truck. Jordan turned around in her chair and looked on the computer,she stated "someone had split the units and it just happened this morning", I asked Jordan to just give me a storage unit number so the movers could start unloading, and that I did not have the money to pay if I went over their allowed time. Jordan stated that she will call the individual to see if she could move her into a different unit, the female stated that she was done moving. I consistenly asked Jordan to just give me a unit number so the movers could start unloading the truck.Jordan disregarded me and began dialing numbers and speaking to different individuals as I stood there irritated by how she was dismissing my concerns,the movers were sitting outside in a hot truck calling me to ask how long before they can unload the truck. A total of 25 minutes had passed before the movers were allowed to unload the household items into the units.The other co-worker offered to assist me by walking me to a storage unit while Jordan contact her General Manager for permission to combine 2 units together. We were given an extra unit to equal the 2 units. My daughter and I is requesting U-haul to pay $100.00 dollars for the time the movers and I had to wait for Jordan to rectify the matter that caused us to be charged for overtime.
denise s | First ImpressionsKeep it up
abdoulie n | First ImpressionsIt was a very well kept location, better than most.
ENICKA H | Overall ExperienceThank you so much for the low rate storage
Janet P | Overall ExperienceIt was a delight, having my storage unit there, and I definitely won’t go back
Karshena M | Overall ExperienceI want to thank you all for the excellent environment you have at U-Haul. I stored my belongings there for 3 years. I never once worried about the security, which was a load off my mind.
CHARLES G | Overall ExperienceVery helpful, patient, & explained everything I needed to know.
Donald M | First ImpressionsBest place ever
RUBEN M | Online Move InThe access was denied. Another customer had to open the door for me. The unit was on the 2nd floor and difficult to move the items inside.
Julieth D | Online Move InBetter customer service I don't think you have to stand in a long line just to get boxes
Pauline S | First ImpressionsThe best Jordon and Armon are a Blessing to have on your team
Candace M | First ImpressionsThank you for your service when I needed it. If I do need your service again I will be glad to come and see you.
Edith M | Overall ExperienceWill use it again if need be. Thanks for your service!
Kymbyatta E | Overall ExperienceGreat customer service and convenient. Will recommend service to friends.
Natalie R | Overall ExperienceI have spent a lot of time and money at this location over the past 6 months and the associates that worked there are flat out lazy. No sense of urgency at all. Do not acknowledge the customers.
VIDETTE G | First ImpressionsYosiah was the absolute best in helping me. Thanks
JENNIFER S | First ImpressionsIt would have been more helpful if someone would have done a walk through to instruct on the codes and locking the unit. Fortunately I found the unit and a young lady that work here was walking down the hall to do another job and I asked her for help and she walked me through it all. Other than that all is well.
Beverly Y | Online Move InThanks for making my move much easier
Sheila T | First ImpressionsArmon was awesome
Shanika I | First ImpressionsMade moving very easy for me and my roommate , we’re not worried about any inconveniences or anything. Great Job by this staff !
Kendall F | Overall ExperienceI’m thankful for team at Uhaul of Stockbridge
Jeffery H | Overall ExperienceI would like to thank everyone we encountered yesterday. I wish I could remember names better, but the young woman who checked me in and handled my storage contract is a superstar. She was able to quickly and efficiently arrange everything I needed, and even came outside with me to assist with our truck location and operating the doors and gatecard instructions. (Please look her up and give her a cookie or something. She was fantastic.) Gina in the storage area was also lovely to encounter. We were very pleasantly surprised by the facility and amenities.
Jennifer T | First ImpressionsThe hall that my unit was on had broken glass,where someone dropped some glass plates but overall excellent condition and accommodation with the rolling karts.
Marqueela S | First ImpressionsThe alarm kept going off. 2 different days I was there the alarm would go off. And if the storage hours were longer that would be great. Other than that I'm very happy with my experience. The office personal is great!
HEATHER W | Overall ExperienceNice place, great experience, knowledgeable staff all round
VICTOR E | Overall ExperienceThe alarm kept going off while I was there. Also, when I reserved my storage unit, I got the wrong size. So I got a size bigger and paid for it. The first unit I got was free for a month since I rented a U-Haul truck. I would like for the free month be applied to the bigger unit please.
HEATHER W | Online Move InTerrible policies are conditions. Over priced for a leaking old u haul truck bed in back of a terrible lot. Workers are rude and aggressive. Will never use u haul again in my life. Several facilities in ga are included in this.
James H | Overall ExperienceGreatly
Faizuldeen S | Overall ExperienceGreatest customer service ever 😊
Jacqueli H | First ImpressionsDid not receive what I ordered and placed in a smaller outdoor storage. Felt like it was an intentional switch because I was at their mercy.
DARWIN P | First ImpressionsThe bathroom was even clean and smelled good
lakiesha j | Online Move InJacob was very helpful
WILBERT T | First ImpressionsSales rep was pleasant and knowledgeable. The constant attempt to get me to leave a review is more than annoying. Please fix it
Stacey G | Online Move InAmazing service
nelly w | First ImpressionsVery clean facility. Staff very friendly and helpful. Female staff member went above and beyond to accommodate those in need.
Kymbyatta E | First ImpressionsHonestly you have to tell people where the Dropbox is at for the truck keys. I couldn’t find it after store hours.
Shreda P | First ImpressionsLoved the staff!!!! Thank you on my move to GA and my new home!
Cheryl S | Overall ExperienceHard to get in contact with but everything else was great
Shyanne C | Overall ExperienceGreat CSR
eric t | Overall ExperienceWhen I arrived your staff was outside on the porch talking. Meanwhile mean and two other customers inside waiting. They had no since of urgency to come help us . So I walk outside got their attention! Told them my problems. Then I told Jordan that my code was not working and she told me to just go ahead and enter not to worry about the alarm so I did and then I come. A I a hour later I it’s locked out and she gone now of course ! No calls from Uhale or Jordan about any problems . Jordan should have came and look at the system to see why the code was working properly. I was on my way back to Texas thank goodness I stop back by the storage before leaving out. The new shift (evening) handle the problem with no problem
Laslonda R | Overall ExperiencePaid for a 10x10 was assigned 2 5×5 units side by side without prior conversation. Very disappointed in how my reservation was handled.
Germaine C | Online Move InExtremely inconvenient to walk through the maze to get to the space and getting punished for not swiping out is obnoxious.
Keith R | First ImpressionsEntirely too many people especially men hanging around not really feeling comfortable. Help isn’t friendly
Markley L | Overall ExperienceThis storage facility is in top shape. Excellent staff members, extremely clean, hours of operation and access very convenient, and overall satisfaction is amazing. I lived 40 mins away but I wouldn't want to store my belongings anywhere else. If you're looking for a well kept, clean, secure unit; Eagles landing Uhaul is the place to be!!!!! Great Job!!!!
altimore h | Overall ExperienceMy storage location is horrible. There is not any room to maneuver a vehicle. No lighting. Can see at night.
Marvin G | Online Move InLocal and efficient.
Cheryl S | First ImpressionsThe staff was very helpful and friendly.
April C | First ImpressionsI reserved a 10x10 only to find out it was two 10x5 units. I wish that was disclosed before I purchased it. If I’d known, I would’ve went to a facility that offered an actual 10x10 unit. Overall, I enjoy using products offered by U-Haul.
Danielle B | Online Move InI was very please with the storage unit
Bernard T | Overall ExperienceEverything was great. Best U-Haul hands down…
Andrew W | Overall ExperienceI appreciated having a secure and safe facility to house my items. I did not enjoy working with the staff AFTER securing a unit. They were not willing to work with me after sharing a financial hardship resulting from a family health emergency. Instead they charged me late fees 1-2 days after being late , refused to waive them and gave me the run around when trying to send someone to retrieve my things while I’m out of state. It was difficult to get in touch with a representative UNLESS I was late on a payment (they would magically be available). All of this has left a poor lasting impression and I pray I will never need to use this facility again.
Domonique M | Overall ExperienceUnits are nice but mine had something on the floor that was sticky. We had to place a couple of towels over it. I didn’t like that. Also it’s difficult for the latch to slide into the door to lock.
Khandis G | Online Move InGreat experience. Staff very helpful. Above and beyond
Annette P | First ImpressionsThank you
Bernard D | Overall ExperienceAlways a long wait in the office like there isn’t enough office personnel for the size of the facility
Brian C | Overall ExperienceCustomer service was great.
caryol d | First ImpressionsWonderful employees, the manager and his wife are awesome. There was one little smartass guy, not sure of his name but has bad acne scars and a bad attitude but after my verbal calibration on THREE occasions, he left me alone and I haven't seen him since. Hopefully I helped his attitude problem or he found employment NOT in the public sector. I'm always trying to help the world eliminate idiots and fools.
Terry C | Overall ExperienceAgent was very helpful. My 1st time renting a storage unit and the process was fairly easy.
Carla H | First ImpressionsU-Haul of Stockbridge on Eagles Landing Parkway are THEE BEST PEOPLE on the planet. The staff's help, support and overall personality is super wonderful. The Manager , the staff, is humbl, kind and professional. If ever you need a Storage Unit, please seek this property. I had an outside huge unit, for close to 2 years.. the pest control was on point. Not ONE time did I experience seeing any pest, and no pest never accessed the inside of my outside storage.Pest control is so important, even when I was at my storage unit which sat outside, and it was 8pm 9pm I never experienced a pest problem. All my important items were protected. Thank you U-Haul of Stockbridge Eagles Landing for everything 🙌 💙!!
Sheila G | Overall ExperienceYour staff is unreachable having to wade through the prompts only to be told wait time is 20 mins.
Sharon S | Online Move InI love this place! If I ever need to store my things again I will definitely come back to this location and this location only!
India J | Overall ExperienceThey staff gets 5 starts for excellence
GARY J | Overall ExperienceStaff is friendly, knowledgeable and will go out of their way, will recommend facility100%
TASSY H | Overall ExperienceYour customer service routine is horrible and leave zero to be desire. Your uhaul direct staff is incredible and a few of your phone staff are good, the rest left me hanging (looking at the phone) without explanation or direction. I had a fender bender and the reporting process was smooth ( I purchased extra insurance). Thank you for a positive experience here. The help For Hire is just a gateway to stealing, poor work, extortion for extra money. Both referrals get an absolute middle finger. "Moving made easy and the Big Move moving and cleaning. The first company Loaded my 5 to 7 hours after 4 of their reps said they could do it in 2 to four hours and several items. And they left all the big furniture unpacked. I had to unpack the truck and instruct them to repack one third of a 26 foot truck .This cost me close to $900.00 dollars for complete incompetence. * The boys worked hard and were polite and respectful. The BIG MOVE ( unloading to a storage unit) they just left without explanation, phone call or a call back. They showed up smelling like pot, and i believe they stole something (my furs). The company, Helpe for Hire reimbursed me in (3 to 4 days)...hopefully!
Tara G | First ImpressionsI love the staff team work and customer service with the me. They gave a lasting impression for for me above any other I Haul facility of my past experiences. They are a blessing from God 🙏 godspeed.
michele c | First ImpressionsThe staff was very welcoming to the state of Georgia & very friendly
Tomeka H | First ImpressionsThe climate control unit are TOO HOT and the smell was horrible. Upon moving out 1 week after moving and discarding 4 garbage bags 5 personnel came out looking and not 1 said a word until we PAID to discard a mattress. The entire situation could have been handled more discreetly without 5 customers inside sales office knowing what was happening. Very unpleasant the manager did eventually handle the situation after she finished smoking on a golf cart parked behind the hitch and tow units clearly not the smoking area. I will not use this location again in the future.
VERONICA W | Overall ExperienceSomeone had stored a freezer with food that had food in it for God only know for how long the food had spoiled and he cleaned out the freezer, the stench was horrific from the time we got there til time we left . We were there for 8 hours or so .! I believe if an attendant would have hbeen overseeing or walking around more . They would have seen and stopped this guy or used some sir freshener or fan. I know there are cameras wmaybe the guy could have been stopped from putting that trash in the trash bin.
John B | First ImpressionsThere are No cameras in the area where my unit was. Someone got into my unit but did not break the lock I was truly under the assumption that there would be footage to show what had transpired. Unfortunately, no footage was available and in less than one day they had the audacity to inform me that there will be no payout from my insurance because my lock was not broken. Your policy to not have a second lock on the unit is asinine!!!! As long as I had a second lock on the unit there was no break in. The minute I took it off, a break in occurred. I would never recommend this place to anyone! But what I will do is blog about this, so that everyone else is definitely aware of the lack of cameras in this facility.
paula h | Overall ExperienceBuilding had a smell that seemed like sewage.
Cory B | Online Move InRenting from 1 location due to the truck I needed was costly due to distance returning.
arnold w | First ImpressionsYou guy are a beacon of light to our community!
Anthony M | Online Move InMy stuff were all with mold and mildrew was not exepting to have these problems after paying all this moey every month I have to look for someone niw to clean my things which is going to cost me.
Greg H | Overall ExperienceI never had Access to come and do thinks I needed to do when I needed didn't receive a access card to be able to come and go as I needed 3 years of service don't kno why was told I could but never got the card to be able too. Bad Experience for me
GREGORY B | Overall ExperienceThey really helped me and I appreciate it.
Genese W | First ImpressionsI moved in on a Sunday which was the same day I purchase the storage and that was the perfect part. Price was good as well. I got there after 5 to store my stuff at that point the office was closed. The Main sliding door to the units was locked big inconvenience. I called the manager for after hours no response. Even though I called him for another situation that I figured out on my own. Then it was the main sliding door that would of made my experience so much better because it would have been easier dealing with the type of items I had to store. So i’m not sure if I misread that the door will be locked after office hours but that’s not helpful or convenient for it to be and using the regular door took a lot more time.
Tyra H | Online Move InI think it should be 5 days before a late fee should be added
wendy f | Overall ExperienceMy credit card was debited for August and I moved out 7/30/22 and let the employee know that I moved out just last week Friday an associate from there called me to ask if I moved out and that caused me to check my cc statement when I discovered you has taken $205.90 of my card, I sent an email this morning and never received an answer I would like to have my money credited back to my card ASAP
Nettamae W | Overall ExperienceNo one ever picks up the phone when I used to call to pay my bill
Toni B | Overall ExperienceI had no issues with the storage facility at U Haul I am very satisfied with the experience
clarence d | Overall ExperienceEven though I lost my unit. I constantly received calls and emails.
Crystle H | Overall ExperienceCourtney and her co workers always hook me up
GARY J | First ImpressionsLovely center. Look forward to continuing my personal business here.
Jacqueline T | First ImpressionsIt very pleasant
Yolanda H | Overall ExperienceThe last month's rent should be pro-rated.
Joshua R | Overall ExperienceGreat place overall
Winchell N | First ImpressionsTo pay extra for 24 hour access is pricey. Although it is just a low amount…customers are already paying a high price for storage
Michelle T | First ImpressionsI came in and had to wait when I walked in one person was being serviced and then there were 3 other people standing around someone walked over seen me then told me to come down to the last lane to get help when I get there the lady was acting like she didn’t want to help me she kept asking someone behind her whether or not she should do what her job is and then told me I had to pay the 7.95 for the insurance after that she turned around again and asked the same person if they had change instead of asking me if I had exact change and then was not letting me know what was happening I asked her was there a problem and she stated no before walking away it was so unprofessional and I was indeed upset with her service not to mention we had a 26ft truck coming off of some unforeseen circumstances to her unprofessionalism was disgusting she didn’t even ask me if I needed a hand tuck or anything nor was I given directions on how to get into where my unit was it was just disturbing I will not be referring that location to anyone.
Jasmin E | First ImpressionsThe storage was excellent but it was the moving truck having bugs all through your it was very disrespectful
Ke'Andre G | Online Move InVery nice staff place very clean
Latanya P | First ImpressionsWhen I say wasn’t clean it was just the restroom in the storage area.
Sheila D | First ImpressionsThanks
Anthony S | Overall ExperienceGreat job. They even contacted me right away when I did not secure my lock properly.
Mary M | Overall ExperienceGreat !
linda W | Overall ExperienceI started using this location a couple of years ago. The staff has always been wonderful.
Karshena M | First ImpressionsExcellent Service
JANE L | First ImpressionsWell kept, clean felt secure.....
HORACE H | Overall ExperienceI would Recommend for great pricing but customer service is not good at all needs work
HEDDA K | Overall ExperienceThey actually referred me to a moving company because I didn’t have anyone when I get back to Georgia to unpack my storage and put it in my U-Haul. They also set it up for someone to unpack my stuff when I got here I had no idea you all did that. I was completely stressed they put my mind at ease fast.
yvette m | Overall ExperienceGreat service
Ronald J | First ImpressionsMy furniture was ruined, my latch never worked and always took 15 minutes or so to close with different people trying and I was told I had to come during weekday to get repaired, and I wasn't able to use my card to get in the gate or exit gate without calling and getting corporate office. It was like you bothered the ladies in the front to ask a question and only one had a decent attitude. There is a young girl whose attitude is disgusting. So, I told the young lady I had furniture that was ruined and she says you already closed out. Wow! I paid for insurance and this is what I get. I paid in a timely manner. I even have another storage under my daughter's name and anxious to get my stuff. I pray never to use the service nor recommend. I booked a 26' truck and they literally gave it to customers in front of me. Who didn't have reservations and quickly put me at another location 20 miles away on the day of my love causing me $175 to movers and another labor day. My experience unfortunately was not good and now new furniture ruined. There is another lost of $2500. Gas prices are high and I have been on the road to/from Savannah and Duluth to come to this location. Oh, one time entering there was glass right near my storage and I didn't realize until too late, and I got a flat tire ($145) leaving the place in the evening. Someone should be responsible to check and clean the grounds, as well as the gates prior to us going back there in the morning and afternoons. No lights. The place can't run itself and they have scooters. I know labor is short but this is a great area in Stockbridge and why I chose the location but U-Haul gives it a different name and I will say service stops at Christian Brothers, before getting to your end. Please get better help and qualified people with adequate training not just making stuff up. I was told some real BS and young girl that checked me and my daughter in was charging fees where we spent 2.5 hours going over and over numbers... Waste of time. She was so darn clueless and the to deal with more shenanigans on Saturday and Sunday. Embarrassing to me, wasted my time, rude and ugly attitudes, not helpful, and lacked empathy to apologize.
Gladyn J | Overall ExperienceGreat facility!
Shirley K | Overall ExperienceThe unit and facility are always clean, well-lit, and easily accessible. The staff members are always courteous and helpful. Parking is convenient and spaces are always available. The facility randomly alarm triggered a few times after I was already inside; I didn’t report it to staff. On just one occasion, the elevator doors wouldn’t close. I tested the stair doors but they were locked. This could prevent an emergency exit from the higher floors. I did report it to staff but never tested the stair doors after reporting the finding.
Larry D | Overall ExperienceVery professional staff and facility
clarence d | First ImpressionsOnly 1 elevator and entrance. My unit was on the other side of the entrance.
DANNY H | Overall ExperienceLove the staff and Scott is awesome guy.. Would defiantly recommend friends and family....
Kecia D | Overall ExperienceVery poor
RAYSHAWN S | First ImpressionsI really appreciate the staff at this facility because my reservation was made wrong and they were willing to help fix the c problem.
Rosalyn R | First ImpressionsThe areas to swipe your access card for entry rarely functioned correctly. Most often I was denied access even though my account was up-to-date and there should be no reason the system shouldn't have approved my access.
Torey H | Overall ExperienceJacob was awesome! He has excellent customer service skills. He needs to train some of the others on how to deal with people.
CORRINA J | First ImpressionsThe staff that helped me with everything I needed to know, and being handicap I was well pleased the information that was given to me to better help me. Thank you very much.
JIMMY R | Overall ExperienceThe store manager Jacob was very helpful
dominique B | Overall ExperienceThe short white female store manager and her daughter Elizabeth were rude on numerous occasions. Nothing will be done about this situation anyway but here your review
Aaron D | Overall ExperienceOverall, I had a great experience with Uhaul. Staff was friendly and responsive and accessibility was great. My only issue is that we ending up having roaches in our unit after about a month which was definitely not ideal before moving yo a new home. I was able to spray, lay traps and do weekly maintenance. The office was able to spay once as well.
Callie V | Overall ExperienceStaff was friendly but gave me conflicting information. I was told by the counter employee that I could get the unused days of my storage unit refunded. The manager said that he would not refund it because it was against policy. I told him that I would contact corporate.
WARREN W | Overall ExperienceThis location was clean but the customer service was the worst ive ever seen. I was charged for things i didnt need and they were very rude and disrespectful to me and my daughter.
Vernita S | Overall ExperienceI reserved a 10x10x10 and when I arrived it was not available, the young lady accommodated me by giving me 2 smaller units side by side for the small price Win Win For me It’s all about making the situation right and she delivered
willetta P | First ImpressionsThe overall experience was average. However, upon moving out of my storage I had a very concerning checkout. After having moved all items out I went inside to close out the account. There was a gentleman in line ahead of me. He was talking on his Bluetooth phone the entire time, and even after he reached the, he continued to talk on his Bluetooth even though the customer service person was trying to help him. I had driven 14hrs to Georgia to retrieve my household goods and had loaded my uhaul and preparing to make that long drive back to Texas. And I was a bit taken a back of the rudeness of this customer and the lack of assertiveness of the representative. He didn’t ask the customer to end his call or ask him to move aside to the sitting area to finish his call. I was very disappointed and I have worked with uhaul since 2016 and never once had this experience. Please do not allow customers to talk on their phones in the customer service line.
Tiffani T | Overall ExperienceI was charged a full month of rent although I was only in unit for 6 days. I use uhaul for all of my moving services and I believe I could have been accommodated better for the rental space. Especially since it was only 6 days into the month
kamae r | Overall ExperienceVery nice staff. Clean facility. Coveniently accessible. I would definitely use again.
kaesean j | First ImpressionsThe lady was very nice to explain my final bill.
Sonja J | Overall ExperienceNo lighting in storage. Bathrooms a mile from storage. Limited surveillance. Limited backup space for U-Haul trucks. Swipe-cards will not open gates after hours; a very long frustrating call would have to be made to U-Haul central.
Veronica T | Overall ExperienceGreat staff, very friendly, quick to assist, would highly recommend the facility, great safe location...
John J | Overall ExperienceI can’t express how amazing my experience is with them
Anaya W | First ImpressionsAwesome! Staff was friendly and professional, storage areas were very very clean. Big and easy access to load/unload. So nice I almost didn't want to leave lol.
Von M | Overall ExperienceI thought that the storage would be climate control and it wasn't all my stuff got mold on it how do I do a claim
TAISHA G | Overall ExperienceVery friendly and courteous staff.
AURTHUR R | First ImpressionsThe staff wad more than accommodating.
yvette m | First ImpressionsGreat service for 3 years
patricia b | Overall ExperienceNice experience with staff ! Great price ! Nice and clean storage.
linda W | First ImpressionsI found the staff to be be very friendly and very helpful. I would definitely use their services again and would recommend them.
Raymond C | Overall ExperienceI was charged for a clean up fee way before I could actually get into the Ben to completely get my things out. I started emptying and was coming right back to grab the rest of my things and someone locked it up! I didn’t even notice the office that I was moving yet because I wasn’t given the time to.
Alexandria M | Overall ExperienceThis was the worst moving experience ever! Firstly, the reservations were placed at a location that did not have the equipment, and then both my ten-foot truck and my auto-transport were in TWO separate locations which were about 30 minutes away from each other. This caused me to move my entire move around due to the inconvenience. Secondly, I get to the storage facility and they don't have the storage I reserved, once again just placing me at any location without double checking. Lastly, I see my final statement, and U-haul charged me for a wrong drop off fee, and I reserved that exact location!! This moving service is horrible, scammers, and definitely not professional. I am not using this service ever again and I am not recommending this service to anyone. TERRIBLE. If I could give this service 0 stars I would.
Kiaira H | First ImpressionsGood experience. Very friendly and professional
Ray T | Overall ExperienceVery bad service
Check K | Overall ExperienceYour staff made all the difference, not only helpful but extremely understanding when one would be tired and cranky
Judy M | Overall ExperienceFor the most part the staff was friendly and helpful. But a couple of times I was dealing with rudeness
Darlene M | Overall ExperienceIn the past I Used several different storages. This U-Haul facility overall have been the best the very best of all. I appreciate all of the professional assistance that I received. I will be proud to recommend you to anyone And everyone.
BERTHA M | Overall ExperienceAlways welcoming and very helpful!! They best place I’ve used for storage! Thanks
Shana W | Overall ExperienceI'm very please with the service and the allowance you provided for me.
carlos e | Overall ExperienceGentlemen worked their butts off unloading my truck. Will use them again. Office staff were very helpful and friendly. Very neat and clean. 1st class outfit
Ray T | First ImpressionsThey were very friendly and helpful! Made for a painless experience.
Erik R | First ImpressionsThe woman that helped me out was very kind and helpful.
Miruka B | First ImpressionsThe only issue I had was that my access code didn’t work and i couldn’t access my unit until another customer let me in and let me out so I could leave after storing my stuff.
Doris S | Online Move InI love this location. it was always clean. They are always polite.
DEMETRIA N | Overall ExperienceMy experience with the facility was excellent. It was short term rental while my daughter looked for and purchased a home. No problems with the unit or the staff.
pamela j | Overall ExperienceAwesome employees!! Will use again!!’
Melissa H | Overall ExperienceFormer storage unit holders dumped their unwanted furniture over the weekend which drastically reduced the space available for our movers to move our items. I understand this was out of the control of the staff as they were working to get it cleared out but still was undesirable for our movers. James’ customer service was excellent! Highly recommend him & this location so long as they work to mitigate the excess furniture issue
Brit'ny R | First ImpressionsGreat experience and very nice customer service. I had mo problems.
Stephanie D | First ImpressionsGreat Service and will do business again at this location!!!!
Jamal R | Overall ExperienceI had rented a 10 by 10 for over a year. This facility always very clean. No problems, staff contacted me when my unit was not closed properly. Staff always courtesy and professional. This was hands down the best storage facility I ever used. I never had any issues with feeling my valuables were not secured. I highly recommended any one to use this facility.
Cassandra D | Overall ExperienceCant believe you guys sold my storage for less than owed. I offered to pay more than it was auctioned for. I will not be paying the balance!!!!!!!
DEMOND S | Overall ExperienceThe facility rented my unit, I prescheduled. They in turn gave me 2 closet size units and I had to add a 3rd one. My $1500 bed wouldnt even fit in the door of the unit. They basically said oh well after the Uhaul call center called them. They even had the nerve to tell me to go to another storage company after I paid just about $1000 for a one way rental. Then the unit was so small my 55 inch TV cracked and they basically said oh well and to file a claim. Insane after driving about 800 miles. Not to mention they changed my pick up facility and gave me the wrong truck. SMH never again
MARIA B | First ImpressionsThank yall
Vicki B | First ImpressionsFacilities ok, customer service ok too. Just too much worries with equipment and everything else.
Veronica T | First ImpressionsAn amazing team who went over and beyond
Tionna M | Overall ExperienceGreat facility.
DEMETRIA N | First ImpressionsI love the storage in Stockbridge well kept and very very clean
ELKE W | Overall ExperienceVery Professional, Knowledgeable and Efficient.
Anthony L | First ImpressionsThis place was the best storage place I ever visited. I will forever rent here. clean, staffed properly, has plenty of options, helpful staff… I love this place.
Angela A | Overall ExperienceDan and his staff provided friendly and great service 👍👍.
WILLIAM P | First ImpressionsWe arrived to unload the truck after 10pm and we had no access to the storage unit apparently we were supposed to purchase the 24 hour service package that I was never told about. So we had to sleep on the property in our car to keep an eye on the truck with not lock.
Aisha R | First ImpressionsDoes not have 24 hour access to outside storage units
ARIEL D | Online Move InVery nice staff, ALWAYS ready and willing to help
John J | First ImpressionsThis is one of the cleanest facility I have dealt with compared to the one I already have
ELKE W | First ImpressionsNot all staff is unfriendly but more not than are. The elevator recently has become a huge issue. Had to reset it 5 time one day while was trying to move stuff out. And we were not holding the doors open or doing anything strange with the elevator. 1 elevator for that entire facility seems like a issue. And just the wait time in the lobby for someone to help. Several little things just added up to a no recommendation. No ones on the same page with info. Such as a card not working. Was told oh thats fine don't worry about it it's not a problem just go in. You won't be fined for the alarm. Next time I came in asked someone else. And they fixed the card. So the other lady didn't want to deal with it. The security feature I liked. But now with everyone and their own rules makes me wonder if mine had been broken into would u have notified me and soon or how long before u would have noticed?
Michelle S | Overall ExperienceThe site had been vandalized by people who damaged most of the available vehicles. The only operating truck was also damaged and over the size that I actually needed. This caused me added expenses for fuel cost. In addition it was not safe to drive which I learned afterwards.
Perry B | Overall ExperienceYou'll made it quick and easy
Aaron M | First ImpressionsJames customer service was excellent……
SHANNON D | First ImpressionsAttic area has a leak causing boxes to become soaked. There were roaches in my boxes. It was hard to get help at the office because they were understaffed. Gate didn’t work half the times I came to the storage.
Carlotta S | Overall ExperienceBest one in ga and I’ve been to a lot
DEVILLE D | First ImpressionsDue to selling my home I needed a place to store my. Furniture but after I rented I found out that the offer I made on a house went through and no longer needed my rental and when I called I was not only given the chance to turn in my space but all my money was refunded. Excellent customer service and if I need a rental again I will definitely use Uhaul rental again.
Patsy F | Overall ExperienceGreat customer service, very friendly staff...
John J | First ImpressionsThanks
April Y | First ImpressionsJames was knowledgeable and professional.
James L | First ImpressionsMy initial experience was not good because my unit wasn’t available at the location I requested on line. The staff was not forthcoming with information and it took a long time and my questions on the delay for them to tell me what was going on. I was very upset because my movers were at the bay waiting to unload . The staff members tried to send me to other locations instead of trying to resolve the issue that was created by uhaul. I had to insist that they give me 2 units, which also took another 30 minutes to resolve. My experience was horrible and I had to pay the movers for 2 extra hours because of the delay by uhaul.
Marcia R | Overall ExperienceThe access hours to the automatic sliding doors WAS NOT convenient. I arrived in the 6 o'clock pm hour...,after a long tiresome day, to unload my belongings only to find out that the automatic loading/unloading doors were locked. I attempted to reach the after hours person, Dan, with no success. This made my move-in very challenging & in convenient.
Dorothy B | First ImpressionsMy wife and I got the runaround and had to go to the different places
Mario W | First ImpressionsThe only thing that keeps it from getting a 5 star is the access transponder wasn't working. Everything else was terrific.
Terrance H | First ImpressionsLove the storage unit design.
malcom e | First ImpressionsMost of the other storage facilities are half the price, but U-Haul makes up with convenience and security.
DANNY H | First ImpressionsI am very pleased with the service I received. Thank you!
Nargis H | First ImpressionsEmployees are rude and not helpful. They argue and charge more than they say they will. They also put us in a storage room that was about a mile inside the building. Wouldn't allow us to use the entrance closest to it so we had to walk a mile everytime we took a load and unloaded.
Janna H | Overall ExperienceThanks to the employees for all the help that they provided to me with the truck rental and storage 👍🏾. Their customer service was excellent.
latonia d | First ImpressionsI made my reservation online and when I got there to check in it took 15 minutes for them to tell me that the space I reserved was not available. They recommend I go to another location after about 30 minutes. My movers were waiting and I didn’t think I should have to be the one to suffer when the screw up was U-Haul’s. I asked for a smaller second unit close to each other and it took them forever to figure it out while I sat and wait with no form of communication to update me on the lengthy process. It was a terrible experience which cost me to pay my moving company extra for the delay. This was my first time using this company and I promise it will be the last. I will also give a bad review to whoever I speak with. The customer service was TERRIBLE!!!
Marcia R | First ImpressionsGreat job by staff
ANDREW H | First ImpressionsThe facility is very clean and easy to access. There were lots of carts to assist with moving boxes in/out.
Christopher L | Overall ExperienceNice facilities, I recommend this location.
Freida P | Overall ExperienceMs.diane b was very helpful and professional. Very nice lady to deal
olivia m | Overall ExperienceGreat clean location with friendly workers.
DERRICK R | First ImpressionsAfter completing the rental of the storage unit, I was asked if I was going to utilize the unit the same day I rented, 24 JAN, I told her Yes. Around 840p, I drove my u-haul to the storage to unload, to find that the lock was still on the unit I reserved after hours. I added an unnecessary 20 miles to my total mileage, lost time loading and unloading more of my belongings, more gas because of the wasted trip, all while adding the mileage. I don't know how much I've added to this cost just because my unit wasn't unlocked.
KARVORIS F | First ImpressionsGreat staff super professional and friendly clean storage
TANQUERIA C | Overall ExperienceGreat experience. The lady working up front was very kind and professional.
Sterling W | First Impressionsn/a
Demetra H | First ImpressionsDan is always courtesy.
DEMETRIA N | First ImpressionsThis facility and management is excellent.
Angela S | First ImpressionsI was extremely satisfied with the facility.
Hassiba B | Overall Experienceanything less and I wouldn't be here
DERRICK M | First ImpressionsNeed a full time receptionist on site or more staff.Dan was very helpful and friendly.
Anika D | Overall Experiencehelped me save money as I had to get a larger unit after 2 weeks. Employees are kind, considerate and pleasant to work with.
Michael W | Overall ExperienceEveryone was friendly and very helpful. Will recomend U Haul storage space.
Anita L | First ImpressionsAmazing experience from customer service to assistance whenever needed.
Barbara D | First ImpressionsRemember that some of these storage units have vertical support beams in the units that may obstruct your ability to take full advantage of the space you are paying for. No adjustments will be made to offset the space you are losing because of this obstruction!!
Alan P | First ImpressionsGreat experience.
Demetrick H | First ImpressionsMost of my interaction was with Jacob very polite and helpful young man he went over and beyond to help me out. All the employees at this location were very courteous and helpful.
deborah w | First ImpressionsService was great staff very helpful Thanks
JAMES G | First ImpressionsExcellent staff, storage.location and equipments.
Gillian V | Overall ExperienceStaff always friendly, knowledgeable, and efficient.
Jonathan H | Overall ExperienceThe guy that was there.. I asked him if he was Jacob..he said no..and never offered his name. Not very friendly or helpful.. Got an attitude when I told him what i was looking for.. I showed him the lock from I got from another storage company and he made he eas almost snobby .. The female in the store was great. Helpful and showed us were to go..
Carol M | First ImpressionsWas charged to much for truck mileage the person Behind the counter was going to speak with the General Manager about adjusting my bill and get back to me that day he never did I had to call back and then again no help. Every time i call this facility i get someone in another state every time....
Paul C | Overall ExperienceAwesome facility, we will use you in the future!
William H | Overall ExperienceEveryone was friendly the storage area was clean and they had enough carts to help you move in and out of the facility
Jean M | Overall ExperienceDan is the best
JAMES G | Overall ExperienceThe representative in the store who helped me were Awesome!!
Cynthia D | First ImpressionsThis Facility has provided Excellent service, the staff are super helpful and friendly
Wilfredo T | Overall ExperienceGreat
Paul C | First ImpressionsStorage unit was dirty with broken green glass inside upon my arrival. The office was clean but the yard was not. I was afraid I would drive over a nail. My outside unit didn't appear secure.
MARSHA M | Overall ExperienceVery friendly and helpful staff
Wilfredo T | First ImpressionsEverything was fine.
Eula R | Overall ExperienceEverything was excellent and the staff was also
charlene G | Overall ExperienceAwesome people but not going to your storage when you need to will not cut it. Great attitudes
Valerie K | Overall ExperienceI moved out my unit and I let the office know I moved out they called me everyday until yesterday about 5:00pm one time they even called passed business hours. Smh 8/20/2019
Kiona M | Overall ExperienceVery professional fantastic service !!! Friendly staff you could ask someone a question and they didn’t look at you like you had a third eye also most important very respectful.
Patrick N | First ImpressionsEveryone was very helpful and professional
CRYSTAL F | Overall Experience😁
DERRICK M | First ImpressionsDan Collier and his team provide outstanding customer service!
Felton W | First ImpressionsStaff was excellent.
Richard M | First ImpressionsDarlene was extremely helpful and accommodating when delivering and picking up my uboxes. Appreciate her help
janell w | Overall ExperienceAfter recieving my ubox i never was aware of an autopayement for a room rented which never happened. 12 days later i was charged for a 30days renting of room. I called to asked a refund never got it.
diano t | Overall ExperienceVery good people
William C | Overall ExperienceDelivery was slow, but it was a subcontractor.
FRED h | Overall ExperienceI was very impressed with Justin he was irritated with the new system but handled it very well and seamed he was trained to the tee
mark p | First ImpressionsDarlene was great, very friendly and helpful.
Cepequa B | Overall ExperienceBest service i have encountered in 10 years the manager Dan was very professional, friendly and understanding. The staff brought us complimentary water bottles outside. A+ service.
Christan D | Overall ExperienceEveryone was friendly and really helpful in figuring out what storage options were best for me. Justin was really great and helped me figured out which unit was mine.
Brieghann C | Overall ExperienceUHaul taffer did not properly secure pin holding stabilizer foot at rear of UBox trailer I rented. The pin came out and the foot dropped to drag on the pavement at 50 mph. Lucky I had spare myself.
ROBERT W | Overall Experience