Absolutely nothing. I am a repeat UBOX customer. Your product and employees are top notch.
Donna MCustomer Reviews for U-Haul Moving & Storage at Four Corners
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome way to move and easy.
Jeremy PFirst, I tried to book directly with a company called Beavertown Movers. They said they could not help me directly and that I needed to use the U-haul website first. So then I tried to book Beavertown Movers in the manner they recommended but the website would not let me do so. Instead, it offered up a company called Mateo's. When I tried to fix this over the phone, I was lectured on how the system works and which actions I should take by a clerk who seem incapable of understanding that I was out of state, and unable to take any actions locally whatsoever. I did not get any help to amend the agreement to use my preferred subcontractor. The one who referred me to use U-Haul for my needs in the first place. The several local contacts involved don't seem to communicate very well and absolutely failed to appear as a cohesive unit with each other or the website. Compared to what the franchise told me, the website was made to appear misleading and didn't explain things clearly enough. That made it difficult for me to know which to believe. Later I was made promises of refunds when I called to ask what the result of the missed "guaranteed delivery" would be. No further action was taken until I called them to remind U-Haul of their commitments, at that point the U-haul person insisted the Franchisee not following protocol had created the appearance of being misled and the information on the website was perfectly correct once operated correctly. In the end it all worked out well enough, but it should not have been such an emotional rollercoaster caused by so many dashed expectations that I was given by your organization in the first place. Under promise over deliver not visa versa.
TIMOTHY SU-HAUL over delivered, staff excellent, well trained, knowledgeable, caring at every turn and every point of contact. HIGHLY RECOMMENDED
Michael BAngel was so helpful at the unloading facility.
Elizabeth MAll the uhaul staff were so friendly and nice! I called the main phone center in Eugene so many times and everyone was wonderful! Great customer service, thank you. I must have talked to Diana like ten times and she always went above and beyond to help. Plus the delivery staff for dropping off and picking up the containers were all great. Thanks!
Cierra MThank Christine and the woman who delivered our U-boxes. They should both get a $1,000 gift certificate!!
Allan FThe boxes couldn't be delivered for at least 5 days at a distance of 12 miles.
ROBERT LExtremely happy with the overall program. Very flexible, very economical,very efficient and friendly staff.
Keith SThank you for helping us with our move. We appreciate how nice and supportive everyone at your location is.
Alisa LThe staff were amazing! You and Dwain out of Little Rock helped me so much. Did not need many of the furniture pads… glad I only took half. Great experience
Colleen PFacility is under construction and frankly NOT ready for customers. Employees were wonderful under these challenging conditions!!!
Judd TOne bedroom house would need at least three pods. I had to get rid of so many items that I am struggling to replace based off of the recommendation of two pods. I tried to add a pod and customer service was not helpful and they said I might be charged a whole other delivery fee and they wouldn’t deliver the pods. Absolutely terrible customer service beginning to end. I wanted to keep my boxes longer at my house and the customer service pressured me to return them earlier than I wanted by weeks and then rescheduled pick up 3 times. This caused me to feel like I needed to hire help to move my items in my house quicker than I wanted and I didn’t have time to finish projects I wanted to get done before I moved everything in. I said I wanted to keep them longer multiple times and they pressured me to return them weeks before the end of my rental month. Absolutely ridiculous behavior from the reps from beginning to end. Absolutely will not recommend this service to anyone I know.
Erica TIt would be helpful to be able to contact someone at this location by phone or email directly. I made a reservation online to have my UBox ready to access at 9 am, and when I showed up with movers at 10:30 am, the box was not pulled. It would be helpful to have the box ready at the time I requested, especially when I gave the location 1.5 hours of lead time! Thank you.
Rebecca WStarting point was great. Pod delivery and aftermath was not so good. There was a breakdown in communication and reliability at end point
Kirsten AThe driver that came to pick up the trailer with boxes, was very disrespectful. She drove over my neighbors lawn instead of going down to turn around to stay off the lawn. She left slices in the lawn that will need to be repaired!
Janice VMy driver from Eugene seemed very stressed about driving through Bend. She said it took her 2 hours to find my house. I live relatively close to downtown, not even on a main city street. The area seemed to overwhelm her and I coached her on where to park on the phone.
Mary PExcellent service, thank you!!
Dan wI had the worst experience with U-HAUL this time around. I was asked to to a favor for them and I agreed thinking it wouldn’t be that big of a problem. I ended up pulling an empty U Box trailer behind my 15 foot truck. I have never pulled anything behind me before, which I was never asked by the customer service rep. By the time I got to my location to drop off the trailer, I was turned away and told to go to a place that took U Box trailers. Once I got to the second location, I was turned away AGAIN!! By this time it was already 11:30am, my 3 children have missed school and I haven’t gotten to unload ANY of the truck due to this trailer behind me. The lady at the 2nd location directed me to U Box storage warehouse…once I got there…they were surprised to see me because they don’t keep that size U Box trailers at their location. This man was so kind though and took the trailer off so that we could be on our way. He said this wasn’t the first he has seen U Haul do this to people. We were SHOCKED to say the least! I called U Haul to let them know of my horrible experience and they gave me $25 refund! What a slap in the face for doing THEM a favor, going out of MY way to help THEM!!! I will never do that again. And I warn anyone being asked to help, to say NO!!!!
Krystal J