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Theresa C | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Freedom Mall
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The associate who assisted me was professional and friendly.
SHANON EBOTH CARD swiping DEVICES THAT ALLOWS ENTEY INTO STORAGE FACILITY need MUCH IMPROVEMENT whereas BOTH WORK SUCCESSFULLY 1st TIME, EVERYTIME, NOT for 1st device WELCOMES CUSTOMER, 2nd device reads CARD DENIED @ PEIMARY ENTRANCE (card also denied @ side entrance. have had to repeat process several times OR ENTER w/NEXT CUSTOMER ....VERY FRUSTRATING ESPEC WHEN FEES ARE UP RO DATE & NOT AN ISSUE!!! unproofed
DEBORAH R | Overall ExperienceDrop off after hours
GWENDOLYN DNever had a problem
REVA R | Overall ExperienceI just can’t understand they didn’t know I left
LAURA H | Overall ExperienceExcept they didn’t have any idea I was leaving I want to the office and paid for my truck I thought that they took out already
LAURA H | Overall ExperienceEquipment was there, no delays, prompt and courteous staff, and the check in was also seamless. Very professional.
RICHARD NRestrooms out of order
DARRON F | Overall ExperienceGood job Uhaul staff Thank you!!
Doris JDidn't like the fact that I had to go through all those doors that was hard moving furniture going on an elevator and then having to go through all the doors
latrice w | Overall ExperienceAlthough I found the equipment to be in good working condition, I am very displeased with service on both ends of the spectrum. First off when I requested the unit for one way I insisted that pickup of the unit to be at the location I called because it was in proximity of my house. I received notice just a day before pickup that my unit was to be picked up on the other side of town. This is very unacceptable considering that I live over 45min away from that location. 2 upon nearing our destination we called the location schedule to drop off and asked if we could drop off at another location that was closer to where we needed to be in same town and was told yes, upon arrival to other location we were informed that we would have to pay a drop off fee of 200.00 because we chose to drop off at a different location. So we had to wait another day and extra miles to deliver to schedule location. U Haul is a big corporation and it seems that they would care more about customers request and not mislead them. I am very displeased with U Haul and will never use their services again. Penske or Ryder will get my money for now on.
JOSEPH BYour rates keep going up they double of other storage place and the staff here is not the same staff when I first started renting the unit not as friendly
Tawney M | Overall ExperienceEveryone was outstanding. The woman at the counter and the manager of this location. I could tell the manager really cares about this business.
TREVOR M10/10 give the whole team a raise. Yall rock. Attention U-Haul corporate. Take notes. These guys know how to operate a business. Thanks again U-Haul!
Christopher OMore office help on the weekend
CHARLES CGreat 👍
carolyn w | Overall ExperienceCheck trucks gas and mileage correctly
SELONIA DNothing to add at this time.
WOODROW GEverything was nice the web was expected to be
Diana H | Overall ExperienceGreat service!
CRAIG HWe enjoyed the service store was clean people where helpful.
GENE MThe customer service was horrible
SHAMEIKA MI reserved a dolly and none were available. It was very much needed.
KAYLAH PVery attentive
ISIDRO SEvery thing went very well. Will use again
Vladimir PJust being kind ,friendly and helpful.. greetings are always great.
DENISE Fservice is always great
WILLIAM CFast friendly service.
THEODORE SThanks
DERRICK MHave more than 1 person checking you in. Had to wait a long time in line.
JAMES WThis location stepped in to help me when the Kwajiga brothers location didn’t have my truck ready on time for pick up ! I truly appreciate everyone there !
CHELSEY BThank you for a smooth drop off
Niko PLocation is great, just off of I-85. They had a lot of equipment and it was staged very well, making access to my rental very easy. The staff was spot on and checking in took about 10 minutes. And on a personal note, my car failed me while on the property and your staff readily helped me get going. I have used U-haul several times over the years and it has always been great doing business with them.
Tracy SThe staff were very professional and helpful. I had not pulled a trailer before and they answered all my questions Excellent experience
SCOTT BThe drop off was excellent, great employee.
WOODROW AThanks again! www.moveking.com
JANON CStaff was friendly and helpful
JEFFREY RHave more customer service reps working @ the location.
WRANDETTA JEverything was great
DAVID LAlways great - Moveking.com
JANON CThey are already on the highest level one can think of! Excellent experience. Definitely 5 star rated!
RUDOLPH BThe Owner Lester Zuniga greeted me and treated me like I was a family member. He was very friendly, polite, courteous, helpful and kind. With the weather conditions in Charlotte, Mr. Zuniga was a ray of sunshine.🌞
RONNIE ANothing, staff was great and very helpful!
COLIN KGreat service from pick-up to return. Thank you
MARY BThe staff is always great. MoveKing.com
JANON CI love Lester and his staff
jacqueline P | Overall ExperienceNothing! Great service.
WALTER BThe 1530 Ashley Road Charlotte, NC location was absolutely wonderful! Convenient location, personel were very friendly and helpful and was a smooth and easy drop off. Would definitely recommend!!
Asia SThis is hands down the best UHaul facility I have used in Charlotte. Staff was welcoming. Facility clean. Equipment in order. Efficient service. Excellent!!
VILIS SThe staff demonstrated exceptional courtesy, patience, and understanding. We appreciate their support during a critical time.
Sherry SVery friendly and professional.
PATRICIA HWorkers could use better customer service
CHRISTIQUE AVery friendly and helpful! Would definitely use again!
Sheri RStaff was outstanding and professional
WARREN MExcellent people, bins and service. Line was a little bit long to rent the bins (only one staff member was present) but not too long.
Jacob SY'all are the best thank you all
JERRY CThere the best
ISIDRO SMake sure new employees are properly trained
BRITTANY PWent off like clockwork, very pleasant and professional, great attitude and personality 👍 Thank you!
ORSON SWonderful service
ANDRENA R👍🏾
EUGENE RThe truck was smelling bad from smoke.
RACHID MI have used this specific U-haul location for all of my moving and storage needs since March 2021. Lester has always provided the utmost customer service and has always been accommodating, accessible, and attentive. I highly recommend this location. 5-stars!
Alexandria C | Overall ExperienceExcellent service from this guy! Very nice and helpful. I will definitely be using this place for a rental when the need arises.
DAVID Bas before, I've experienced only the best of professionalism in all areas. thank you for allowing me to remain a repeat satisfied customer!!!
DEBORAH R | First ImpressionsLester was great give him a raise
alvin k | First ImpressionsYou let someone come to your facility and rent a storage unit and the person who did it used someone else’s name address and photo I’d the rental agreement you sent me was from 2020 not from October 11 2024 the other persons name on it was Candice c. I Christal does not even know and the person that rented the storage unit to who I would say is supposed to be me as in Christal Bagley you were supposed to have sent me the picture from the rental contract and provided me with the information on that person identification that they had and I haven’t heard back from the general manager
Christal B | Overall ExperienceI appreciate everyone being caring, understanding and professional. All my needs were met.
Marquisha B | Overall ExperienceThey have the best team and customer service! This is my first time moving out of town and they were extremely helpful and supportive! I had to go to another storage to get the right unit I needed and they did everything to help me do that. I’m extremely grateful to have been help the way I was helped here with kindness and a will! Definitely will be coming back here if I need to move anywhere else!!! Great team!
Deonnie R | Overall ExperienceGreat experience, I will be back thanks
William M | Overall ExperienceStaff was very rude the manager was very helpful and understanding. Employees know you’re dealing with public relations. I was going through mental health issues at first but you don’t know what people going through so be kind that’s all
LADONNIS T | Overall ExperienceThere are never any carts. There maybe like 5 carts all together.
Christopher W | Overall ExperienceI managed my relative's unit from long distance. I always received personable and professional assistance. Lester Zuniga especially was very instrumental in assuring me I was informed and assisted in the close out of our unit.
ORA D | Overall ExperienceEmployees were kind, and professional with great customer service, friendly. Thanks
Christine L | Overall ExperienceJust don’t have to use the bathroom, because I couldn’t use it was locked or I couldn’t find it.
Neena B | Overall ExperienceI didn't get the space that I reserved. Because customers parked their cars at the loading dock and were not present at the facility, we couldn't unload properly. Because I used a pickup truck we weren't able to pull up closer it began to rain and all of my belongings got wet. I am very disappointed. Also the elevator was out of order for days including the move in day, it was terrible. Finally I decided to move out to Public Storage to ground floor location. The staff was courteous and as helpful as they could be under the circumstances.
Sandra C | Overall ExperienceI recently had a deeply frustrating experience with U-Haul Self Storage that I feel compelled to share. After a grueling 6.5-hour move from Virginia to North Carolina, I entrusted U-Haul with my belongings, only to discover a severe roach infestation in their storage unit. To my dismay, many of my items were infested and ruined. This is unacceptable and shows a serious lack of maintenance and concern for customer property. If you value your belongings and expect basic hygiene standards, I strongly advise looking elsewhere. My experience has been nothing short of a nightmare.
Kristopher C | First ImpressionsMr. Lester is one of a kind! Good help is hard to find these days, when my mom had a stroke and heart attack he worked with us until the end and allowed us to do a settlement plan. I definitely would use uhaul on Ashley rd again in the future. Thanks again for all your help!
ZACHERY M | Overall ExperienceThe manager was super helpful with all of my questions and was able to get me set and ready to go within 10 minutes. Everyone who helped us was friendly, courteous, and helpful. That manager, in that location deserves a raise.
jeremy R | First Impressions1st of all I reserved my truck and unit online and paid $209 for supplies I didn’t need or realize that’s what I was paying for to find out it had nothing to do with the truck or unit had reserved and ended up paying an additional $240… to say this was a very costly move…
VERNON L | First ImpressionsThe staff was super helpful and patient. I used this U-Haul storage and rented two uhauls and the staff was great.
DeVonna S | Overall ExperienceI use you all over the country this has got to be the greatest one I've ever been to thanks for the experience it was wonderful
William M | First ImpressionsAwesome
Wanda S | Overall ExperienceThere was an employee, a young man, his name started with a T, Tyrell or something like that, who was so helpful. I feel bad we didn’t remember his name because he really went above and beyond helping us as we unloaded our truck and moved our things to the storage unit.
JANE S | First ImpressionsVery nice people that work there.
WILLIE J | Overall ExperienceLester Zuniga is awesome. He went above and beyond. Give him a raise! Thanks, Ken Reardon
ken r | Overall ExperienceI was charged on my account when it was told my first month was free or I would have went to another company. I didn’t have great communication with any representatives. I had a horrible experience.
Ashley M | Online Move InAll good
Armando A | Overall ExperienceI’m Thankful that the staff are Professional, Friendly, & Respectful.
octavia w | First ImpressionsJust keep up the goog work taking care of the customer's needs.
Tiffany W | First ImpressionsLester was awesome help with working with me!
Sherlonda B | Overall ExperienceThe renting process was easy however the storage door closed early and when I went back inside to speak to Angela who rented me the truck and storage Timothy was instantly rude and trying to lock me out while the other lady was letting me in because i was told I had access until 10. He became irate and mentioned he was ready to go home I attempted multiple times to ignore him eventually I advised him he would not continue his behavior with me as I’m a woman and my father could come speak with him if needed. prior to me entering the building he was already arguing with customers. When i purchased he wasn’t there and the environment was professional and friendly however when i came back I received the worst service from him and he wasn’t even serving me at all! He was unaware I had someone on the phone the entire time, Once my father came to the door he didn’t open his mouth so he acted out of ego and I didn’t appreciate it. The disrespect is unacceptable
tara f | First ImpressionsThanks to all of you at Ashley
Omar R | Overall ExperienceI found a bigger unit 4 times the size I was renting I wish I would have did my research before I rented the unit ,I thought public storage and uhaul were the same company I guess because they both are orange in color l got a 10x20 for the same price I was renting a 4x6x10 with public storage, I was getting ripped off from uhaul for the same price I was getting from public storage!
darryl r | Overall ExperienceThe staff was very helpful and nice.
SHEILA J | First ImpressionsEvery time I dealt with somebody that worked there it was a great experience
CLAUDE B | Overall ExperienceI've had my storage unit here for years, and never had any issues.
TEISHA C | Overall ExperienceNever used a storage unit before thought I was paying for a bigger space but it did wht it had to do
KHIESHA K | Overall ExperienceI am very satisfied with the service that I am receiving at U-Haul at this time yes I will recommend them to family and friends
THELMA J | First ImpressionsTim I believe is the guys name is very rude and unprofessional with customers. Loves just ruining peoples days. The rest of the staff is amazing, very helpful and kind at all times.
Anthony M | Overall ExperienceThe price of storage rate has went to high. It was not a skip but a big jump. Can't afford to paid rent for storage and a place to stay. Being a patronage from 2019 to 2023, I though the rent would be cut in half at least once a year since the storage room was not as big as the first one I had.
Belinda H | Overall ExperienceThe 50 dollars you charge for 1 day pass your due date and 17.85 not the exact cents is highway robbery. Everything is for profit. I was wondering why my bill was so high. The company kn ow they are wrong.
Sandra C | Overall ExperienceHope it’s the last time I need storage…If I need storage again I’ll be back…Convenient to my location….
worth w | First ImpressionsGreat experience
Antwan S | First ImpressionsMy things where always safe and secure. Never had an issue there, they were always very helpful, patient and understanding when ever I needed any assistance. I would definitely use them again when I'm back in Charlotte.
Yesenia E | Overall ExperienceWater was on some stored items
Omar C | Overall ExperienceThank you for your service and monthly payment reminders..
Annie F | Overall ExperienceMy experience using your facility was good and I would recommend U-Haul to my friends and family
Sheryl M | Overall ExperienceNeed more carts for renters to carry items
ANTHONY A | First ImpressionsMr Lester and his whole staff is amazing! They have the best customer service and attitude every time I come in! They are greatly appreciated
yannik l | Overall ExperienceAll staff so nice! Clean facility and the storage units are very secured!
jacqueline c | Overall Experiencenice location, not the cleanest, scan sometimes doesn’t check me in so i have to try a few times … nor do they have a lot of dollys on hand for courtesy use or to purchase.
Anitra I | First ImpressionsStorage unit was very hot. Your elevator was out of commission had to walk up and down two flights of stairs, caring furniture, real inconvenient you say this is a climate control unit but it was 100° inside their building yesterday. Yeah I need to address that fix that something.
Shanik N | Overall ExperienceI put gas back in UHaul and was still charged a gasoline fee, it only had a half of tank when I got it and that’s how I bought it back but was still charged a fee and my refund is still not back on my card . Just didn’t like this at all
katrina t | First ImpressionsLate night access experienced too many issues, without troubleshooting options.
Ramel A | Overall ExperienceA little bit of sketchiness but for that part of town not all that bad
Jean C | Overall ExperienceI love it the staff especially the manger very nice and helpful easy to pay and get to and nice clean bathroom
BILLITRA P | Overall ExperienceThe people who keep this location alive couldn’t be more friendly! I’ve never felt more welcomed in a business let alone a Uhaul location than I have here. Everyone is so friendly and willing to offer help.
Benjamin S | Overall ExperienceI reserved a storage room online. All of the details, payment, everything was done online so I’m not sure why I was in the office for close to 45 minutes. I had a set price when I made the reservation online and was also informed that the lock would be free and my first month would be free. When I was checking out in the office, they told me that the lock was not free and that my first month was not free. They were trying to charge me for things that I was not supposed to be charge for. I had chosen a second floor storage unit with climate control when the staff member was asking me what floor I wanted to be on? It was a complete waste of my time, and I’ve never had such a poor experience before. What is the point of reserving a room online when the staff doesn’t even seem to look at the reservation? There was a line of about 10 people behind me because the staff member was taking so long. It was completely ridiculous.
Katie M | First ImpressionsThank you for the service. The truck was clean and in good running condition. I had a good trip.
Perry G | First ImpressionsVery nice and friendly people
pamela p | First ImpressionsThanks for everything appreciate your service.
CALVERT T | Overall ExperienceNone
Brian W | First ImpressionsThey were all great and made everything run smoothe for me.
Deja C | First ImpressionsNeed to be remodeled
Samora K | First ImpressionsThe unit could have been a bit more maintained as far as pest are concerned. I noticed that the unit had roaches once I was moving my things out. To me this is unacceptable.
Paris B | Overall ExperienceVery nice 👌
doretta r | Overall ExperienceThey were very professional and helpful
Delores H | First ImpressionsStaff failed to mention I would have to utilize a rickety old rolling staircase in order to access my unit. I couldn't get half of my things up in it due to safety reasons such as no handle bar or bars to keep you from falling off. I was going to ask to switch units but the staff shut the lights off as I was walking back up to the door. Do not I repeat do not use this location it's a mess and if you have an upstairs unit or one where you need the rolling staircase you won't be able to get half your things up there due to no elevator.
Kota G | First ImpressionsA great business starts from the top. The Manager along with the staff is the best. Never a hassle and even when I left the Charlotte facility traveling to the West Coast I was able to communicate with the Manager/Staff very easily. My transition was smooth.
majid a | Overall ExperienceHave to run in with you guys for more than three years, my husband and I went to go clear our storage unit because we were moving. And an older black gentleman that was at the storage facility. It was very condescending and very rude to us when we were getting our stuff out! So no, I would never recommend this place to anyone else after three years.!
Meshanda G | Overall ExperienceIt was a busy day for this location and the only changes I would make are an additional entrance to the parking lot and more room for multiple cars to drive in but other than that I received excellent customer service, instructions, and patience. I reserved online and I was able to get my key card and purchase the lock and I was guided to the unit by the staff and we tested checking in and out and they even cleaned off a cart for use (I did not need to at the moment but that was a great gesture). Excited to store my stuff here! :)
Manaka G | First ImpressionsAn rate is dropping , waiting on a elevator that is broken(45min. No Response),No worker available to solve this issue. Single Person working alone with no assistance is very unprofessional an not a good look..
Ahmad L | First ImpressionsHorrible Still trying to charge my account and I been moved my things out of the storage. Auctioned off all of me and my children furniture. They do not work with you. I will never go back to U-Haul again
Sabrina A | Overall ExperienceThe people at this facility stole my truck I had rented and broke the lock of the back. Then they went through the contents of my truck and drilled into my safe and stole jewelry, a pistol and took my father's urn and opened it thinking there were valuables in it. So horrible
Robert C | Overall ExperienceI put no to inviting someone to use uhaul at this location, because of the disrespectful gentleman that works as supervisor!!
John G | Overall ExperienceTy is an excellent staff member! She was thorough with explaining every detail regarding our truck return and purchasing the storage unit. We were a bit disorganized after a long drive across states, yet she was kindly patient with us! We finished the paperwork promptly, and she escorted us to show exactly where our unit was. Truly such an efficient employee at this business. I would have her on my staff team any day! 5 stars for her service and the accessibility of the Uhaul office + storage. Very clean and well supplied ! I would absolutely use this location for moving and storage again.
jacqueline c | First ImpressionsI tried moving out and instead I was being billed without knowing for 2 months and was not reimbursed. Total BS!!!
Miller M | Overall ExperienceWe really appreciated coming to pick up things at our convenience. We thank you for your service.
Synthia M | Overall ExperienceTheir whole staff goes above and beyond with the service they deliver!! Management staff is definitely the greatest they make this rough time in my life a little easier!!
Yannik L | First ImpressionsPerson at front office had. No people skills. My last day clean out unit he would not inspect the unit.just said take a picture of it.an show him. An other worker are seat back an could inspect the unit with Me. Just Lazy
momtrose w | Overall ExperienceWill never rent from them again . Wasn't told u had to pay for after hours access Then manager didn't explain two control panels
hydell h | Overall ExperienceLester was very nice and very helpful if I had questions and concerns he needs a raise thanks.
Lynette B | Overall ExperienceThe phone line is always busy you can’t talk to employees at the actual location you always get the customers desk
Sakia C | First ImpressionsGreat staff. Very helpful. Can't say enough about how instrumental the were to my move.
CARLTON H | First ImpressionsAll is well.Thank you for being so kind.
beverly n | Overall ExperienceThanks for everything Lester!! You are the BEST
Hattina B | Overall ExperienceProfessional and courteous service
mario b | Overall ExperienceBenjamin was great associate, very helpful and knowledgeable.
FASTO B | First ImpressionsSuggestion” Inside the storage unit is dark, I would suggest to renters, especially, first timers, to bring a flashlight or battery powered light; or have items available at the facility to purchase. I attempted to use the flashlight on my phone, not a good idea,
Mattie M | Overall ExperienceU-Haul Storage Facility Keep Up The Good Job.
VERONICA G | First ImpressionsMy official date to begin the storages(I had 2) was on the 7th, I tried to change the pay date but U haul said no I couldn’t change, so on the 7th if I didn’t at I was charged late charge, ok so now you won’t let me change but you’re accuring late charges for me, Initially I had recommended all my friends to useU Haul because I have done previous rentals and I had no problems, as of today U Haul is on my bad list, I was paying $335 each month and it sucked!
Gretchen J | Overall ExperienceThe manager Mr. Zunig and his staff are excellent ms. T, Ms. H and others.
monique w | First ImpressionsTHE STAFF AT THE ASHLEY RD LOCATION HAVE SPOILEE TO THE POINT WHERE IF MR ZUNIGA WERE TO RUN FOR THE PRESIDENCY HE'S GONNA GET MY VOTES HANDS DOWN.
ernest b | Overall ExperienceNone
celest c | First ImpressionsThe counter representative was excellent and very helpful.
Tiwanna K | First ImpressionsI had the best service from this particular one that I ever received. I was blown away 😃😍😃
CARRIE M | First ImpressionsThanks for keeping my possessions safe and in a clean environment.
Colleen H | Overall ExperienceThis U-Haul location gave me the best experience storing my things. Price was reasonable and the staff is so friendly
Shanda M | Overall ExperienceSometimes the office people were not as helpful and sort of on edge.
LOIS T | Overall ExperienceMy only complaint is the air where my storage unit was the halls were HOT. 2279. I did address it and the unit above my storage, air was repaired but did not make a huge difference in the hallway . Still uncomfortable . But overall experience, I can only say excellent!
marjorie j | Overall ExperienceThe staff at this location are always very helpful.
Lisa G | Overall ExperienceThey were a plenty help and support.
Synthia M | First ImpressionsStaff was excellent and professional . Everyone was great including staff in office and in storage facility Staff person in locker area went out of her way to help us Great experience
Jeff M | First ImpressionsLost my reservation
RONALD F | Overall ExperienceI was told. If you don't have anything good to say. Don't say anything.
RONALD F | First ImpressionsGood
mary w | Overall ExperienceThe manager, Zuniga, was awesome. His staff was very helpful and efficient. I really appreciate your help during my daughters move to the area. Keep up the great works. Many blessings!
Joehassin C | First ImpressionsI reserved a unit online unit not wat they said didn’t even have a unit to give me had to miss work to find another storage cost me more money and I’m top of that had to put more gas in uhaul very unhappy customer
Shanita J | Online Move InNow that Lester and his new crew has taken over it’s gotten better The young man I think it’s his assistant mgr is great also but 2 years ago I felt like I needed to take my permitted concealed and carry weapon with me the young lady threatened to beat me up she was relocated I called and complained but life is life I should have moved out sooner
Christy C | Overall ExperienceThey was a fight with a former employee involved at the location while I was there, a small child was in the fight with the adults. I was blocked in by police cars. I was traumatized, Im not miving in, cancelled my contract. Ghetto! Bad neighborhood. I would never store my stuff here after what I saw. It aint safe around there!
Angelique G | Overall ExperienceAnything wrong
Samuel S | Overall ExperienceThanks so much I appreciate.
brenda b | Overall ExperienceMy movers left some items that I didn’t know about and Lester texted me to let me know and he put a lock on the unit for me until I could get back to pick up the items
Alicia L | Overall ExperienceFor the most part the intake staff was usually courteous. The storage unit itself was very dark. I had to use my battery operated lighting or my phone. Otherwise the unit was clean and secure. I never saw any insects or rodents, which is an A+++. Thanks so much
ZADIAH J | Overall ExperienceGreat customer service
BENJAMIN R | Overall ExperienceEverything was great except a phone call I received about my payment. The lady on the voicemail was eating (very loudly). I could barely hear her request due to all the smacking and chewing in between her speaking. I have the voicemail for the owner/manger if they would like to hear it.
Ricky S | First ImpressionsI will be coming back when I need to uhaul is the best place to get a truck and uhaul storage
Anne F | First ImpressionsI will never use this location again!
La T | Overall ExperienceExceeded expectations
david s | Overall ExperienceConvenient and good facility
david s | First ImpressionsMy unit and the hall way had lots of roaches i had to buy some expensive roach spray to keep them out of my unit. Other than that the staff was more than delightful.
Shameika J | Overall ExperienceGreat value and nice facilities
Glenna A | Overall ExperienceHuge facility with lot’s of storage space and rental trucks. Close to hwy 85 and Billy Graham Expressway
thomas b | Overall ExperienceI am grateful for this service, it made my relocation work.
BRIDGET H | Overall ExperienceExcelente camiones y el personal muy amables
EDGARDO M | First ImpressionsThe manager and help were excellent, helpful and patient
Gloria W | Overall ExperienceWhen checking as I brought back the drunk the lady that was there wanted to over charge us there was another lady there working she had to step in and fix our problem
Alma P | Overall ExperienceThe instructions were not clear about using the 24/7 share. It took way too long to pick up my truck. And the instructions were clear on the gas but I had no way of remembering where it was supposed to be upon return After having the truck for 2 days, I forgot the mark. And the 24/7 share is very new to me. Got a storage room and it was too small..coming from out of town I had to give some of my things away. This was the most difficult time I've ever had with Uhaul.
LARONDA R | First ImpressionsThe young lady that helped me was amazing.
Chris H | First ImpressionsThis location was perfect and the staff gave excellent customer service!! They were helpful and polite. It was a wonderful experience. The manager lead by example as well. His customer service was excellent as well.
Lisa R | First ImpressionsWell maintained! And the staff was great and helpful
Shadarris T | Overall ExperienceThe rates could be a little lower and with someone that has had the same two buildings for 3 years should get something taken off.
Christopher W | First ImpressionsThank you all so much for your excellent customer service
tonda m | Overall ExperienceThe storage fee was to high.But it was very convenient.
Delores M | Overall ExperienceLester and Tyaira were great.
Christopher M | Overall ExperienceEvery one was very nice and pleasant. Very helpful. Thank you for your kindness and professionalism
tonda m | First ImpressionsStaff went Above and beyond to make sure I was situated very satisfied
Jamia R | First ImpressionsFue un muy buen servicio, buen storage muchas gracias ❤️
Yimarie M | Overall ExperienceAll good... Convenient location..friendly staff... Which rates were a little lower for my budget.... Thnxs!
augustin v | Overall ExperienceAfter telling me they auction off my things in May and fact they waited until July contact me the day before they actually auction my things
Angela J | Overall ExperienceThe manager was great, very nice atmosphere and service
ALISON M | First ImpressionsEveryone is nice and welcoming considering you’re tired and worn out when you come in there and they treat everyone like customer service is their number one priority. I’ve been there multiple times within the last 3 years and I always get the same awesome experience!!
Terence R | Overall ExperienceSpeed of check-in was slightly slow (5 in line and almost 20 min wait). Once at counter, process was friendly, convenient and well explained!
ROBERT L | First ImpressionsUhaul staff was very helpful indeed....
ARNOLD T | Overall ExperienceEveryone has been very friendly at the same time maintaining true professionalism. I would recommend this location to all my friends and family.
LINDA H | First ImpressionsThanks for your help when I needed it quick in and out service.
Delores M | First ImpressionsReally great staff!! Lester was awesome to work with! 🙂
D'Antionette G | Overall ExperienceVery great place to rent. Freedom drive Charlotte, NC. You get almost a full month late before they seize everything. Plenty of time to come up with ur rent plus late fee. They are amazing as long as you call and explain ur situation and keep them updated THEY WILL WORK WITH YOU. AMAZING PEOPLE!!!!
brandon s | Overall ExperienceCheck in and out was wonderful. The team was very helpful and kind.
Kanisha H | Overall ExperienceThe lady at the front desk was supper helpful and supper nice she was amazing thank you
stephanie w | First ImpressionsI couldn't get in my storage because my card didn't work,l call to number the number on my card, but didn't get a answered, so I have to go home with the truck full load until you all open up the next day,iam still waiting.
carolyn w | First ImpressionsShould always be able to let Customer service how many hours you need a truck and not for them to say you have 4 hours.
ZADIAH J | First ImpressionsLester is an amazing man!
heather j | Overall ExperienceAll staff was very friendly
Melissa C | First ImpressionsStaff were very helpful
Samuel N | First ImpressionsThe customer service Rep. that helped me was Kathy and she has EXCELLENT CUSTOMER SERVICE SKILLS... she was kind, compassionate, knowledgeable, patient just to name a few. I would recommend that she receive an aware for her excellent customer service work. Honestly I believe she deserves a raise, It's hard to find someone like Kathy. She is a true gem and asset to the U-Haul franchise! Ms. Alice W.
Alice W | First ImpressionsEveryone was so friendly and accommodating. The facilities were always clean and easy to access.
Kaitlyn E | Overall ExperienceIf I had to do it all over again this is where I will come back to. U-HAUL IS THE ONLY STORAGE I USE💗😁 THANK YOU 🦋 SYLVIA ABRAHAM 2/3/2021
Sylvia A | Overall ExperienceLester is the best!!! Thank you
thalia w | First ImpressionsGREAT JOB
alisa c | First ImpressionsLester is Awesome!
D'Antionette G | First ImpressionsHaving more than one person answering your phone call's would cut down on wait time.
Shirley L | First ImpressionsMany thanks to Lester and his staff. Score: 100 I've used uhaul several times and I I've always been satisfied I tried one of your competitors and that was a mistake. U-haul will always be my home away from home. Keep up the good work. U-haul is AWESOME!
Beverly B | Overall ExperienceI had a Great experience with U-haul I will pass the word. And I will always use U-haul. Thank you
Dianna R | Overall ExperienceI recommend you to all my friends!!
ERICA Y | First ImpressionsI enjoyed my stay with U-Haul you guys are very professional and polite and I appreciate that I would recommend family and friends
Robert L | Overall ExperienceEverything was top notch
JIM L | Overall ExperienceI rented a Uhaul truck twice for my move and a storage unit. Lester and Ms.Nadine were the two that helped me with my transaction. Their customer service was exceptional !! They made my process Smooth
tykeria e | Overall ExperienceThe General Managers Delonte and Lester was very Professional and the young Ladies Kathy and Lillian was as well
Latonya W | First ImpressionsNothing but great experiences with the facilities and staff. The store manager was incredibly helpful and nice. He understands the value of good customer service and he was a great guy all around!
JOHN M | Overall ExperienceLong hallways and only one entrance point! Not good when u have movers on the clock, the long hallways with only ONE entrance adds unnecessary time to moving in
marcus h | First ImpressionsEach person I came in contact spoke, was very professional and quick service with a smile.
marjorie j | First ImpressionsVery nice and friendly would definitely recommend
Alisha H | First ImpressionsMy experience was great
gia m | Overall ExperienceI moved out of my unit in August told the then manager. I guess she didn't carry that message on. But I continued to get calls about the unit even though we had not used the unit in over 5 months.
Damond F | Overall ExperienceAwesome staff, very helpful and polite
Rosalind H | First ImpressionsThe people at this site was very professional and good at their job.
RUFUS S | First ImpressionsThanks for being so excessible for me while I was in nc. Great staff clean facility and safe.
MELROY B | Overall ExperienceFrom the time that i walked in the door, The ladies at the front desk were smiling and very patient. They took their time and made sure that i was satisfied with their service.
Kenishia B | First ImpressionsGreat place
aaron J | Overall ExperienceVery nice and patient
sandra g | First ImpressionsI enjoyed my service and will tell my family
TRACEY D | Overall ExperienceEverything went smoothly and in a timely manner.
Tim M | Overall ExperienceDalanta was excellent in his providing a+ service as well as whole staff everyone is worth five stars.thanks from mr.peterson.,.😀👌
Nakema P | First ImpressionsEverything went well
Tim M | First ImpressionsExtremely helpful and courteous during a frustrating time for me, and I will certainly recommend this location to others who are moving.
kathy s | First ImpressionsThe Manger of the store and all the Staff were most courteous, Hattina was exceptionally heplful. Yes, I woyld use them again, and recommend their services, to friends and family. Thanks again!
joyce r | Overall ExperienceThe service was great
Shameerah B | First ImpressionsLester was courteous and very helpful, and very polite. The female was as well. Sorry cant remember her name, she was great. Thank you both.
joyce r | First ImpressionsI needed help immediately. He helped. What a relief. Thanks
PAMELA P | First ImpressionsI received excellent service.
Tanisha S | Overall ExperienceThe representative was very knowledgeable and courteous.
BLANDENA M | First ImpressionsGreat
SONJA C | First ImpressionsVery slow service and employee did not seem to know how to do anything and kept having to call someone else with questions.
Ted B | First ImpressionsThis is by far the best Uhaul experience I've ever had....from the General Manager to the Assistant Manager, and every employee!! I've never seen a staff go out of their way to ensure you are taken ca
Adam T | Overall ExperienceThanks guys for making my experience great !
lynasheia s | Overall ExperienceI love the professionalism and efficiency displayed with each and every staff member I come into contact with. They know their stuff and they are so courteous, not only to me, but to all the patrons.
gil e | Overall Experience1st month storage is free!
nicole r | First ImpressionsSome staff was nice, some wasn't they never picked up their phone one employee got an attitude with me put me on hold and never came back to the phone. It's a nice place some staff needs retraining
TIFFINE L | Overall ExperienceMy only concern is.... I put the key in the drop box & I didn't log onto the website to return the truck but I was there before the store closed so I don't want to be charged an extra day!!!!
kiwanna W | First ImpressionsLed lights inside each cubicle would be nice.
MADIE S | Overall ExperienceEveryone there is always awesome!! I always use Ashley rd Uhaul thats why i keep coming back good people and good service!!
Hattina B | First ImpressionsPoor Customer Service in every aspect including management.
Tony L | First ImpressionsVery friendly and efficient! Made suggestions to help meet my needs. I would recommend to friends!
claude m | First ImpressionsThe staff is the best hands down, I rented from y’all a few times and the staff was always friendly and helpful. Thanks
Porsha S | Overall ExperienceWill definitely give U-Haul all future business
RICCO W | Overall ExperiencePleased
HARTFORD C | Overall ExperienceMy move out date was 10-10-18
lorena s | Overall ExperienceGreat facility from the cleanliness of the storage to the rental of the truck from your staff. Great experience as always. I would recommend to all my friends.
Sheree J | Overall ExperienceNo added comments
larry r | Overall ExperienceThe young lady that assisted me we awesome. She was friendly and professional. This facility was understaffed but, she was very professional. I was also concerned for her safety.
Felicia W | ReservationNa
rickey s | Overall ExperienceVery, very helpful and even though storage was not available at the time I tried to move in they accommodated me once it became available Excellent customer service by Heather, kudos to her. Thanks
Cheryl S | Reservationstaff was very helpful and courteous.
Sheree J | ReservationGreat staff!!!
D'Antionette G | Overall ExperienceHorrible service when I first got the storage unit I needed up having to get another one the next week due to issues on their part. I called to canceled the unit no one ever canceled it.
vinicius d | Overall ExperienceAll was well
jennifer H | Overall Experiencei have to come back soon i owe them dinner
William H | Overall ExperienceRandall, Heather, and the team at the Ashley Road location are great!!
FREIDA M | Overall ExperienceThe facility was nice and the customers were friendly however being out of town and handling things over the phone was very difficult. Had to call multiple times before issues were fixed.
Renita K | Overall Experience