Customer Reviews for U-Haul Moving & Storage at Grant Rd
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

1.0

The managers are disrespectful they are not friendly.

Rating:

1.0

The unit had a post in the middle of the space. I could not use it so I moved elsewhere in a day. Staff was helpful in returning my charge but your dispatch should know not to recommend storage there. The isles are very narrow, had to manipulate a 20’ truck back and forth to make each isles corner. Clearly why the posts on corners of beds are heavily damaged. Poor lighting, and doors extremely damaged. This place is a tear down not worthy of remodel.

Rating:

5.0

Great customer service. The staff is the best I've ever seen.

Rating:

5.0

Received very helpful and courteous service. Highly recommended.

Rating:

5.0

Everything was great. A little high priced but no issues. I would like to make a recommendation that lights inside the storage unit themselves would be very helpful for if we have to go in & retrieave things after dark. Thanks Uhaul! Jamie F. Ramirez.

Rating:

5.0

Would use this company again and recommend it to others.

Rating:

3.0

Too expensive.

Rating:

5.0

The truck was clean and was easy to drive.

Rating:

3.0

I never dealt with staff face to face, so my "no" response is not reflective of any bad experience. I simply could not answer yes. I answered yes truthfully to questions that I was able to answer. Sadly, the reason that I would not recommend this location is because of the drug addicts and vagrants that hang around the area and around the building. It doesn't give a feeling of overall safety. Location, Location, location...But other than that, everything was fine.

Rating:

5.0

I chose the wrong time of the day to unload my car and move my stuff into my unit. Only took 20 minutes or so but I got overheated. Luckily I had went to the store beforehand and remembered they had AC and a water fountain. I quickly went over there to cool down. The manager was awesome and let me sit and gave me a Powerade popsicle. Thank you for that.

Rating:

5.0

Another great experience at this U-HAUL location. Thanks!

Rating:

4.0

The staff was helpful, understanding, and explained options. I would definitely rent again from this facility.

Rating:

4.0

Only thing is this office on grant doesn’t pick up phone needs more work

Rating:

5.0

I appreciate how much help U-Haul has been. Thank you.

Rating:

5.0

Very friendly and helpful

Rating:

3.0

There is road construction blocking access to the storage, I was able to go around the road blocked sign to get to the entrance, but it was still blocking the entrance. I understand this isn’t your fault, but it’s still irritating.

Rating:

5.0

Ben was real helpful and made everythinggo smooth and easy. Was nice after long day at work to just flow through the process quickly

Rating:

1.0

Your app capabilities are so poor, I'm not sure how you stay in business. The left hand had no idea what the right hand is doing, saying, reserving, maintaining billing and integrity. You couldn't keep my truck reservation correctly and you attempted to bill me for 2 storage units. I guess that was a mysterious anomaly.

Rating:

5.0

Wonderful staff. Thank you.

Rating:

5.0

Staff at office were very helpful, kind, and efficient.

Rating:

5.0

Positive experience

Rating:

5.0

The manager and assistant manager were very helpful and kind! Staff is super chill!

Rating:

5.0

Always very kind and friendly. Very attentive and very respectful

Rating:

5.0

Very professional staff and great customer service. Highly recommended. Thank you.

Rating:

3.0

Alot of us do landscap and we have to start at 5 so we have to work around ur hours instead u meeting ours so haveing a business you make alit of us lose money and time u already doing wut u want to pay for on security instead of being angry dealng with homeless angry and with under standing every one treats them like it's a disease but it's not I know that for a fact cuz I get treated very badly everyday because I'm homeless but everyone stories different I'm not a drug addict like Allah are my wife was raped and she was killed that's what destroyed my world but I started the business again remember coming out of it it's not right how we get treated it's like instead of being part of the solution you're part of the problem cuz all you do is keep holding them down and not encouraged rise up I met a lot of terrible people and I meant a lot of good people but it's not up to any of us to choose who's here is it simply encouraging give him water give a sandwich it doesn't cost much just to give compassion but we're in the world of hate breed and selfishness I'm 50 now and I have seen this world turn to so much ugly that's just unbelievable you guys are good but the only thing I think anybody needs is just to realize everybody's got a life and do you respect it or do you even care people need to get out more and communicate all this texting is detaching everybody so no emotional no expressions it just makes everybody numb we need real realness back in our life I just need to be a little bit better with each other

Rating:

5.0

Very accommodating. Very informative. Access was very easy.

Rating:

4.0

OK

Rating:

5.0

The most friendly and polite and helpful people out of all Uhaul places

Rating:

4.0

THANK YOU : )

Rating:

1.0

This facility is in a really bad neighborhood. There were junkies passed out right next to the gate. It was difficult to get in and out of because of how it is set up. We were charged for the month and moved out two days later, but still had to pay for the entire month. The whole experience was disappointing.

Rating:

5.0

Awesome good

Rating:

5.0

It's says you have my move out date 04-03-2024 that in wrong I moved out last day in February 2024 and I lost my key to my lock so I never got to give to them to unlock but they could of just cut it so anyways I should have a $0 balance and move out date 02-28-2024 so if you can please correct that and thank you for your time and help you guys are awesome and prices are good thanks again Hayli

Rating:

5.0

I highly recommend you halt a grant to anyone very pleasurable Every time I went to the office very nice employees

Rating:

2.0

During the period of time that you stopped doing rodent control, mice infested and destroyed my stored camping equipment. You also decided to disconnect the interior lights of the units. Homeless people were storing their belongings and food there, hanging out during the day with their animals. While I have no hatred towards homeless folks, their food and bedding attracted more rodents and created a bigger danger of bed bugs. Also the transient traffic did increase theft and safety concerns. There were multiple times when the auto-pay caused issues by not going through, and I was assessed late fees that I did not deserve. The rodents and homeless people were the biggest issues, and I have since moved to a much larger and better maintained unit that is approximately the same price that I was paying you folks. So basically, you continually increased prices, while making the provided service worse. Your employees were all great to work with though, and deserve kudos for putting up with everything.

Rating:

2.0

I didn't appreciate the fact that we got a trailer to haul you're supposed to get a storage for free and then we transfer to different stores and we had to do the running around to drive to get the story we weren't reimbursed for the gas money and then they will a charger that's not right

Rating:

5.0

Amanda took care of everything and made this move trouble free. She is perfect!!

Rating:

3.0

Poor customer service. Commitments not followed through.

Rating:

5.0

Excellent company!

Rating:

5.0

The young man and woman working in the office who helped me and my son were courteous and helpful.

Rating:

5.0

The manager at this store was excellent. He was knowledgeable and personable, I like doing business with u-haul. My wife and I have done a lot of it lately and it's all been good, but the manager at this store really stood out.

Rating:

5.0

Nice Staff

Rating:

5.0

There wasn’t a free lock inside my unit as indicated when I rented the unit.

Rating:

5.0

Awesome customer service with Raphael! Thank you 🙏🏼

Rating:

5.0

From our reception at the desk to check out, the experience was a positive one. Good people, easy access and secure, clean facilities. Highly recommended

Rating:

5.0

Very much appreciated the free month with truck rental. Renting process was easy. Just a couple suggestions. It would be nice if the entrance card swipe machine were placed on a post away from the gate so you could swipe without getting out of the vehicle. Also there was no clear way to terminate without going into the store. Would be nice if that could be done over the phone or online without having to download an app.

Rating:

5.0

Manager and staff above 100%

Rating:

5.0

Manager and staff above 100%

Rating:

1.0

No one in the office to help. Hard to get out. You need a clicker to get out of the gate but how do you get a clicker with online check-in? Overall, a very frustrating experience.

Rating:

2.0

The light bulb in the hallway was regularly out. The facility itself was dirty and there were regularly people blocking access to the facility. The staff in the store were friendly, but the young woman who worked in the storage area was not friendly. Also, the golf cart she used blocked access to my room. I found two fentanyl pills on the floor in the hallway to my storage room. If the storage facility was better maintained and felt safer, I probably would have kept my storage room there, but I did not feel safe there.

Rating:

1.0

Vagrants live in storage area. Reserved a 10 x 8 storage area. Was given one 1/2 size with rat trap in it. Was told after I complained and had asked for a refund that the storage I was given was all they had available.

Rating:

1.0

I was not aware or informed that using a U-Haul was not ideal for this facility. I rented a space big enough to store things for a 3-4 bedroom home (as indicated by the measurements). I rented a U-Haul truck to move a 3-4 bedroom home. But getting the truck to the unit was the absolute worse experience. I couldn’t get the truck as close to the unit as I wanted/needed which increased the amount of time it took to move in. I can only imagine that moving it out will be just as bad.

Rating:

3.0

Need staff closer to secure enteygates to prevent unwanted access to the property.

Rating:

5.0

The only thing I would add is to mark where the key pad is in the inside to be able to drive out. I was stuck for a while at night trying to find it to get out.

Rating:

2.0

The storage was great. When I signed up I only needed a month since we were working there from out of town. Two months later I started to receive late notices I contacted the facility and let them know I only needed the one month There was 2 five gallon containers left in the storage that I did not care to pick up Months later they are wanting me to sign a document take picture and send back. I work on the road and do not own or use a printer

Rating:

1.0

Gate was left open most of the time and when I contacted management they replied they were working on it. This happened more than a handful of times. Also the staff were rude and unhelpful. They did not care about the belongings

Rating:

3.0

The cover the card is very convenient but unfortunately the staff needs to be trained more on how to prepare accessing storage unit

Rating:

5.0

The layout and terrain of the units location is very inconvenient and difficult to drive around

Rating:

3.0

For some reason the key cards that you guys how to scan or not being properly used cannot access salmon had the result back to getting her using a cold it is more convenient with the card but somehow after three tries cannot get it to work I need more training

Rating:

1.0

Horrible customer service. manager not in touch with his customers at all. Horrible, horrible, horrible horrible experience. Do not storage your stuff here!

Rating:

4.0

The only thing that I had trouble with was driving up to the gate! My car is small and it would hit the bottom of my car on the curb every time I drove up!

Rating:

5.0

I had absolutely no problems with the storage facility until the fire. I had 2 units that were almost both a complete loss. One unit I had made the payment for on the day that I was told that specific unit was a total loss. Upon attempting to get my monthly rate credited back to me I was given several different answers and pointed towards different departments eventually being told that the manager of the Grant facility was the one to give me the refund. I had already talked to him and he told me to contact the claims department. The claims department only offers funds for the storage unit contents if you are filing through the storage insurance. I will attempt to get my refund again today. I have been trying since Monday. We were also told that our contents for unit 74 would be transferred into a POD and then moved back into the Grant storage facility. I was told by a UHAUL employee that our stuff was moved to Marana. I want to keep a storage unit at the Grant facility. I will also be contacting them in regards to this matter, again.

Rating:

5.0

Due to circumstances unforeseen to part from u-haul having rented a unit since i believe. 2009 have observed lots of changes from employees come and go as well as many managers over that span even the change of site access from key gate to the current electronic card which I have some concerns aside from this recent event i have only positive views of all u-haul employees. If in the future need to use a storage company i would choose u-haul. Stephan

Rating:

2.0

My unit burned down and they don't help

Rating:

4.0

All the services were available to me.

Rating:

4.0

Thanks

Rating:

2.0

I chose this facility for 24 access they lied to me

Rating:

5.0

None

Rating:

3.0

The staff we’re helping.

Rating:

5.0

Keep up the great job.

Rating:

5.0

There wasn't a light bulb in my unit, but that's not a complaint in any way. FYI purpose only.

Rating:

3.0

Difficult to get a trailer through the facility. I cqn only imagine getting a 26ft truck thru would be harder

Rating:

5.0

Keep up the great work 😊 👍

Rating:

2.0

Lack of communication took to long to resolve issues only called when they wanted a payment

Rating:

4.0

Thank you for keeping my things safe. Experience was great.

Rating:

5.0

Thanks

Rating:

4.0

The staff at the Grant location is awesome. They were able to help us secure a storage unit last minute when we showed up in person after a terrible experience with the Speedway U-Haul. I’ll rent equipment here again and again because of the staff. Only reason I hesitate to recommend facility is sketchy / homeless characters loitering around storage. Believe one was sleeping in a storage unit.

Rating:

3.0

All of the staff that we encountered were very helpful and accommodating from getting a storage unit to dropping off our rented trailer. Clean and well maintained units. Great job!

Rating:

5.0

Thank you so much for everything! Great day staff, and late day people were fantastic! Great experience! Very respectfully, Rafe Phipps

Rating:

1.0

I took my lock off my unit about 3 months ago. For that past 3 months the uhaul has been non stop harassing me and my family members saying I need to come get the lock off of a different unit number that is not mine. They're trying to bill me for an entirely different unit than the one I was renting. Now they've sent a $500 late fee abandonment bill for a storage unit number I never rented. Uhaul is awful. They need to be more organized.

Rating:

4.0

Was easy to get the rental, so easy to change the unit we first had to another one we preferred. Also, it was easy to get the rental box unit we needed for moving.

Rating:

5.0

The storage hours access should end at 10:00 pm and not match the store hours that close earlier every day. Please fix so we can access storage units up to 10:00 pm like you advertised on your website.

Rating:

1.0

I’ve rented a handful of storage units from different places over the years and this was by far the worst, most filthy, unkept one I’ve ever experienced. I didn’t look at the unit before I purchased- -There is zero light -the building smells like a musty, thick pungent rat poison chemical smell - there was a puddle of yellow urine in my unit -when I went to lock it, the hardware was practically falling off the door-was clear someone had tampered with it…not secure whatsoever!!!! I took a video. - theres a big hole in the back fence that someone cut out for entry into the property. -The units themselves aren’t secure… the entry doors into the unit building are not locked at night … misleading It was a mistake trusting this location would be decent …I wasted a whole afternoon getting into that unit and I’ll be spending a whole other day transferring to a different storage unit facility that is cleaner and safer for nearly the same price The level of filth, chemicals, lack of light, paired with the broken hardware…this storage unit is an abomination.

Rating:

3.0

I made a reservation through the scheduler for Uhaul because I wanted to return the Uhaul to the place I found a storage unit. But the scheduler said they needed the uhaul at the original location I had been assigned, but he offered me a $50 credit to return it. This was not noted and I had to ask for the credit. It seems like the scheduler should have noted that I was due the credit. Also he did not explain that I had to go in to the office and complete paperword for the storage unit and then we did not know how to get out of the unit.

Rating:

5.0

Kristy was amazing!

Rating:

1.0

If I could give no stars I would, worst experience. Staff very unhelpful, bad policy’s that contradict store signs.

Rating:

4.0

Thank you for everything

Rating:

4.0

I was never reminded or sent a message about payment. The only notifications I got were with the late payment. So the whole time I was there I had late charges. This was very frustrating.

Rating:

5.0

Everyone always friendly, willing to do the most for me, always...thank you!

Rating:

4.0

The light in my unit did not work.

Rating:

1.0

The staff at this location need customer service training. The storage itself was fine. They are not well maintained but sufficient. I will never recommend this location as long as this General Manager is there.

Rating:

3.0

Glad I will only be renting for a month…. The rodent bait trap that greeted me when I arrived to my assigned unit was quite off-putting.

Rating:

5.0

Very dedicated and professional staff very easy to work with and tailors solutions to each individual client I wouldn't go elsewhere.

Rating:

1.0

The actual storage area at 2423 N Palo Verde Ave in Tucson, AZ is in the worst condition I've ever seen at a Uhaul storage facility. Had I seen the actual unit prior to completing the storage rental agreement I would not have rented from this location. In addition to being in very poor condition overall, the area is not safe. I've rented from Uhaul in past, 2 separate locations in Phoenix, both were in excellent condition. Uhaul should not have their name on this particular location, in my opinion. If there was another unit in the size needed at another Uhaul storage facility, I would have rented there instead. I will not maintain my rental at this location. The Customer service at the rental office on Grant Road was very friendly and helpful. No complaints about staff, only complaint is in regard to the actual storage facility itself. I cannot recommend the storage facility at 2423 N Palo Verde Ave in Tucson, AZ.

Rating:

5.0

Hello my experience with u-haul storage was excellent. I had to call the office several times to pay my bill and ask questions. Each time the person I talked to was courteous and well informed.

Rating:

4.0

The staff and the facility made this a good storing experience. Thank You.

Rating:

1.0

My unit was broke into and facility manager felt one email sufficient to contact me. They said called one time and stated they left a message the time they called and left a message my voice box was full and unable to accept messages. They completed a claim prior to me Examining the my unit and failed to fix sliders on the door one could secured and the other one barely had a thin piece of metal still holding it together. And then they put over locks on the door like I haven't paid the bill instead of a circular lock. When I asked the manager why been called they said one email on one call sufficient enough mind you this was 60 days after breaking. I would never recommend your company to any family member or friend to this event. Mind you every time I have visited that store it's not busy

Rating:

4.0

8x8x10 is to small for one bedroom. Could not fit clothes in after furniture and boxes.

Rating:

1.0

I did not receive my free month's rent from this facility. I am still awaiting my refund, or even less, confirmation that the refund is coming. This is extremely disappointing.

Rating:

5.0

Thank you

Rating:

3.0

Well at first the hallway and our unit lights work,then the didn't, not even when We moved out recently, We've rented it for @ 3mo's, also I didn't like the access time allowment, I prefer 24hrs., allowment time, other than that, the ppl were nice and helpful, Thanks for your service!

Rating:

4.0

Friendly staff who were accomodating .

Rating:

2.0

I paid for the unit in the evening of Dec 16th, after receiving access card, I went to check out the unit, but there was a UHaul lock on my unit, after returning the next day with a load of my belongings, this lock was still on the unit. I went to the "customer service" office, and the employees called store manager to see about removing this lock, and were not able to get ahold of this manager. They stated there is nothing they could do for me. So here we are 3 days after paying and I have no access to the unit, this has caused much stress and actually more money because I have to pay the property in which I'm moving from additional fees all because uhaul is screwing up. Extremely unhappy with my experience so far.

Rating:

3.0

The gate would not close in the rain and areas were flooded. It was hard to find someone to help you. When I went to collect my things there was a second lock on my unit although it was up to date on payments causing me to have to go a full block ca back to the office and get someone to let me in.

Rating:

4.0

Wish there were lights inside.

Rating:

4.0

24 hour access please Actually after paying at office and picking up receipts, paperwork,entrance access card , have not moved in yet

Rating:

5.0

The Associate was very helpfull and attentive to our needs. Was very knowledgable

Rating:

4.0

Excellenr Customer Service Skills & Professional Woman Associate

Rating:

5.0

I was most impressed by employee Marquavis Cooper. He was very professional, friendly and supper helpful. A great employee and worker.

Rating:

3.0

No comment at this time. Have a wonderful day.

Rating:

5.0

Cooper was very helpful....I would like his help again.

Rating:

5.0

Mr. Cooper was awesome . He really helped me out. You need more employees like him. Asset to UHaul.

Rating:

5.0

Great, friendly, polite, and very professional, greatly costumer service.!!

Rating:

5.0

I would like to commend you on the courtesy and professionalism of your staff. I originally made a reservation at the Bensen Hwy. location online, but they did not hold the reservation. Luckily the Grant Road location had an available location. They were contacted, held the container for me, and were very knowledgeable when assisting me. They also arranged for me to drop the trailer at the same location so I did not have to drive all the way back to Bensen. Please pass along my thanks to your staff.

Rating:

5.0

Staff were very helpful and courteous

Rating:

4.0

Very helpful staff who made sure that any and all questions were answered

Rating:

4.0

Everything was fine only thing is make sure before you rent that the location of your rental is. I had a walk in inside but there was hardly no room in the hallway so after lugging my big long sofa over there it literally would not fit because I couldn't get it in at an angle as it was too long so I had to take iti back home kinda bummed out about that but really I should have checked out the dimensions to get me sofa in at an angle before I rented it .other than that nice helpfull. Staff

Rating:

3.0

Called and told them unit was empty but got a email saying I owed another month. They need to relay the message to management.

Rating:

1.0

When we finally got access, the unit was disgusting, with a giant box of poison and leaked sticky stuff all over the floor. Will be canceling immediately.

Rating:

4.0

There were someone else's things in the storage that was assigned to me, and i had to wait in the heat until they sent someone out to take off the lock and then take out the remaining items.

Rating:

4.0

The only problem i had was my totes and a few bags getting knocked down somehow. They were securely stacked so wouldnt fall on their own. Also white powder and sticky stuff appeared on floor when i only had dishes. Clothes, and books stored in unit. If i encounter the need for storage again i will return to UHaul

Rating:

4.0

Your employees that work at this location were very customer satisfaction as there main goal, each time I had to go inside you store I was treated very well, very happy employees.

Rating:

1.0

There was no lighting in the storage unit and I bumped my head and it was dirty

Rating:

5.0

Storage unit was very secure and clean. Will definitely use them again for any future storage needs.

Rating:

3.0

I wasn’t able to get through over the phone to cancel because of extremely lon on hold. I tried on 2/25 and 2/26. I was billed for another month on the 26th. I’d like ti get a full refund. I can be reached at 520 256.7352 Steve Reiner

Rating:

5.0

I've rented from U-Haul before other locations in other states and I've been locked out even if my bill is paid so I left in angar before and had very bad service this one seems to be okay I'm still unsure but I guess I'll find out

Rating:

4.0

I just had an issue closing my account because I couldn’t find the key to my lock, one employee was helpful, the other was not.

Rating:

3.0

The lanes were inaccessible with uhaul trailer so I ended up canceling and going elsewhere so I could pull up right to the unit and pull through.

Rating:

4.0

Hard to get out

Rating:

5.0

Your manager Ms. Biron has great customer service. Very professional and helpful.

Rating:

5.0

Thankyou

Rating:

5.0

UHaul staff member Marquavis Cooper was extremely helpful, provided me with everything I needed, and answered all my questions.

Rating:

1.0

I came to U-Haul to have a hitch installed. I was told that the hitch could not be installed unless I remove the spare tire stored underneath my vehicle . According to the staff the spare tire was too big. At that time I understood that access to that tire could only be done by removing everything in the van at the back , lifting up the carpet and using a tool to lower the spare tire . Because I had no place to put all my stuff during the installation I thought that I wasn't even going to be able to install the hitch but your staff informed me that I could Avail myself of your storage rooms for this purpose . So I returned the next day and went through the procedure of renting and then using a storage room because I thought I had to. I am a 72 year old woman and In the Heat of the day had to take all of my stuff out of the van and then later put it all back in. When I picked up my car after the installation the staff did not inform me how to actually access my spare tire knowing that I had the wrong information. There was no reason for me to go through all of that unnecessary work. Access to the spare tire is a very simple process as I found out when I went to replace it. I found your staff to be friendly professional but I'm pretty disappointed. That was a lot of unnecessary work and an extra day well I'm trying to prepare to travel. It was exhausting. Yes I'm pretty disappointed. I did not take it up with them when I found out about the information that have been withheld I just did not have the stamina. I needed to move on. Thanks for the opportunity to describe my experience here

Rating:

5.0

KIMBERLY WAS VERY NICE AND TOTALLY HELPFUL

Rating:

2.0

My property was stolen and I got no resolution.

Rating:

5.0

I have been with UHAul for over a couple of years, and have nothing bad to say about the place. I have been through some rough financial times, and UHaul have really been there and worked with me during that. It shows that they really care about people and it's not just about the money. And "THAT" goes a long way with me. Thank you, to all the staff at UHaul!

Rating:

1.0

Paid for a outdoor unit, but when i show up, there is no outdoor access unit. Still waiting on refund.

Rating:

5.0

May I recommend that the large Dumpster by Building A be moved? It's full, and is partially blocking the road if anyone is parked close to it on the other side.

Rating:

5.0

Very nice and helpful and answered all my questions great experience

Rating:

5.0

Devine is an excellent employee.

Rating:

5.0

The truck ran great, no problem's !!!!

Rating:

5.0

Check out young lady very helpful. She should get a raise.

Rating:

5.0

Agent Marquais (sp?) was very efficient, friendly and knowledgeable.

Rating:

5.0

Friendly staff

Rating:

5.0

I enjoyed being a customer with uhaul. Great service and great prices. Safe and clean storage.

Rating:

5.0

Cooper went above and beyond what i expected including directing while i was backing the 26' a couple hundred yards. Cooper is certainly future Uhaul material. Thanks again Cooper. Mitch

Rating:

3.0

The storage unit that was sold to me had a broken lock and was not incorrectly put in the computer as available for rent. I had to leave key to my lock and I was told they will call me once they replace the latch and then I can pick up my other key.

Rating:

5.0

Elizabeth was very nice and helpful!

Rating:

5.0

Easy to use facility. Very friendly staff. Would use again if the need arises.

Rating:

5.0

I like the respect they gave me 👌

Rating:

5.0

Could not be happier with our experience. Friendly, professional, knowledgeable young lady. Kudos to her.

Rating:

5.0

I no longer needed the storage space but I'm always happy to work with UHaul.

Rating:

5.0

I thought that the team running this site worked very well together. I also respected the fact that they were very fair to every customer. Some of us have special needs and I'm glad too have found a site that made it work everyday. When I had any issue working together as a team was there strongest asset. I will be letting my friends and family are aware of that fact Only thing I might have changed was that they could have given me a lower rent rate, just kidding even that was on point as well. Best on site manager ever. Wish I had been even kinder that even one of them. Truly Amazing Staff!!!

Rating:

5.0

Perfect

Rating:

5.0

I cannot praise you more highly for the excellence and flexibility of management. Our needs were met with concern first and foremost for my mother's well being. I'm deeply impressed and will definitely use this facility in the future.

Rating:

5.0

Johnny is the associate who helped us and went out of his way to assist us during a stressful and difficult time. We would like to recommend that he be promoted or given a HEFTY raise. Johnny is The Best!!! Thank you Johnny! All the best to Johnny and the staff of Uhaul on Grant/Palo Verde.

Rating:

1.0

The unit is not 8x8 as was told to me when I rented it, the inner dimensions measure 7x7 and there's a post in the center that makes the room extremely hard to use. Also the pin pad on the row my unit is on, on the inside of the facility is not responsive. You can get in, but not out so I had to wait for someone to walk by to swipe my card on the outside pin pad to let me out of the facility. No one was answering the intercom button or the phone at the office. It was a miserable move in experience to put it bluntly, I'll be moving my things ASAP.

Rating:

5.0

I did everything online. There was no staff interaction. Very convenient.

Rating:

5.0

Please correct my move in date to February 9, 2020. Thx you. Johnny?Jessie? Was very professional and so was Daniel.

Rating:

5.0

Nice

Rating:

5.0

Quick and easy signup / move in was uneventful. Thanks!!

Rating:

1.0

This storage area is an obstacle course and defiles Americans with disabilities act because of its poor maintenance. It took an hour just to get a working access card.

Rating:

3.0

It met my needs

Rating:

3.0

The man that. Worked. In the office. Were. Not very. Friendly. And it was not easy to get to your storage because ailed was so tight and it was hard because your door would drag on the ground

Rating:

5.0

The ppl working at that store made me feel like part of the UHAUL family because they took the time to explain something's that I had addressed previously and to make sure that I was completely satisf

Rating:

3.0

Spent 2 years with a storage unit. Price went up twice. When I had questions, sometimes the staff was nice and helpful and other times they were rude.

Rating:

1.0

I was literally trapped inside your storage facility for 50 minutes because your "system was down". Nobody answered MULTIPLE intercom buzzes, no way to call the office direct. Call center didnt answer

Rating:

5.0

I had my unit for seven years, the grounds were always clean. They added 24/7 access a few years ago, very convenient and also secure. Great spot for storage in central Tucson.

Rating:

2.0

Very dissatiisfied with saff and service

Rating:

5.0

The customer service guy is awesome

Rating:

5.0

The organization did things right by me despite all initial challenges. I was very pleased!

Rating:

1.0

The storage facility on Grant Rd in Tucson was awful. They emailed me saying I had a illegal lock on my unit. They were wrong and I called to confirm it. Never heard back. Unacceptable service!

Rating:

1.0

I did not have a storage unit at your facility. I notified you before that someone was fraudulently using my email. You evidently took no action. Very poor job!!!

Rating:

5.0

I did recommend other people to this facility. Thank you for your help all the time we need ed. Everyone was so helpful and friendly.

Rating:

4.0

Friendly employees. Thankyou

Rating:

5.0

thanks

Rating:

4.0

The 2 guys there were GREAT, the best customer service and friendly, but knew what they were going

Rating:

5.0

very nice staff

Rating:

2.0

The rep at the counter was less than friendly or accommodating. He was rude, uncaring, the toilet was not working and said to go to Taco Bell. Do not go to Grant and Palo Verde U-HAUL

Rating:

1.0

Poor customer service. Limited ability. Very difficult to communicate directly with on-site personnel. Poor security. Glad we found another location.

Rating:

1.0

Rented 3 trucks within a week, had a storage unit. I didn't know I was supposed to turn in the 3rd truck by a certain time and was charged an extra day. They did not waive or refund. No cust service.

Rating:

5.0

No problems what so ever.

Rating:

5.0

Everyone was helpful. We were there 3 days in a row, cleaning out 4 units, to transfer to Buffalo, NY. They had the equipment we needed. Gilberto was very helpful, throughout.

Rating:

5.0

very efficient

Rating:

4.0

Priced over most other place. On Monday I moved out to another place for $95. instead of your price of $149. I loved the fact 2 vehicles could pass thru isles & there's a turn around.

Rating:

4.0

Very good service Thank you

Rating:

5.0

Fast and considerate service!

Rating:

5.0

Everyone was very professional.

Rating:

5.0

Service was great. Easy move in. Thank you, allan b.

Rating:

5.0

I appreciate your helping keep storage safe when boyfriend was acting up and denied service to him for me .

Rating:

2.0

My storage unit was broke into in your secure facility and the manager was not helpful. He reported to me that the cameras were not working, I never received an answer from U-Haul. Inside Job?

Rating:

5.0

Staff was always friendly and helpful when needed.

Rating:

5.0

Very pleased. Awesome prices!! Very Professional and Courteous Customer Service!

Rating:

4.0

Good location but the storage units are very tight especially if you are trailering your stuff to unload. Other wise good folks. Thanks

Rating:

5.0

The staff was friendly and helpful. He reminded me to purchase a disc lock so I wouldn't have to drive back and fourth. He even went as far as asking me how my moving experience was.

Rating:

4.0

V Ey pleasant

Rating:

5.0

From the first day I rented the unit till the last day, the process was easy and the staff was great!

Rating:

4.0

Had/has my address spelt wrong.

Rating:

5.0

Wonderful customer service! Fast, efficient and friendly.

Rating:

5.0

Absolutely great staff!

Rating:

5.0

Very helpful personnel except for one; the one month free storage is great; truck worked well

Rating:

4.0

The check in person was not very friendly; otherwise all was good

Rating:

5.0

Friendly, yet Professional staff that I dealt with frequently while I utilized the Storage unit for 2-3 months, and the arrival day and departure day.

Rating:

5.0

Great location, size and setting!

Rating:

5.0

Love the great service

Rating:

3.0

They didn't know they had the size unit I reserved. Door was damaged to the unit and that was the last one. They reassigned me a smaller unit, since I didn't want to pay over $100 for a larger unit.

Rating:

4.0

My kids were the ones who did the moving but they were very satisfied with the setup and service.

Rating:

5.0

Thank you for your professional courtesy.

Rating:

4.0

The guys working were great...the storage unit and hallwau, had a weird smell, overall the place seemed run down & dumpy, compared other U-Haul units I've rented before.

Rating:

5.0

Awesome job

Rating:

5.0

Had no problem storing and moving my stuff. Love the manager here!

Rating:

5.0

Overall good experience. No problems. Reasonably priced. Good value.

Rating:

5.0

Excellent service!

Rating:

5.0

I needed to store things between leaving one place and to move-in date of a new apartment. The unit I rented for a month was clean, close and just the right size.

Rating:

5.0

very good and efficient.

Rating:

5.0

The lady at this location,i believe her name was sherol (store manager )!, she was great, perfect customer service, she went over and beyond for us. Thank you so much! , even when i returned the rentol the male they had was great.

Rating:

5.0

Gauda, the person who helped us at the location, was efficient, friendly, and totally helpful. We had such an excellent experience here and we will come back again when we need to rent a truck. Thank you!

Rating:

4.0

Maybe get new springs for that truck--made clanking noises

Rating:

5.0

I called unsure of what I needed to do to make a move happen, that same day! My father fell and wanted to move in with me and I didn't want to let another day and another possible injury pass. They helped me reserve a truck and connected me with uhaul moving to provide me with a moving company to help load and unload! It was great!

Rating:

5.0

Thank you all! Gauby (hope I have her name spelled correctly) was wonderful! This location is so nice, well kept and helpful! HIGHLY recommend!

Rating:

5.0

Gauby provided fantastic customer service. I believe the other employee was named Shelley Amber or Amber Shelley. Great job too.

Rating:

5.0

convenient location; pleasant staff

Rating:

5.0

Gaby was very helpful and friendly. The truck was ready when we arrived. It handled very well and was easy to drive (even backing up!) Thanks so much for making our move so simple.

Rating:

5.0

No improvements necessary, I went into this location bummed about all the work ahead and Gauby, the women helping us was so cheerful she turned my whole attitude around, I left excited and motivated!

Rating:

5.0

As I have said before, your manager, Gauby, is wonderful and courteous. I am so glad she is there. My Mom passed back in May, then in September my place flooded. She has been a great encourager to me. I now have two units. Thanks much! Margo

Rating:

5.0

Excellent service and communication….reasonably priced…. accommodating for extra time needed to move without extra fees….would highly recommend this location!!

Rating:

5.0

There is really nothing. You have a very courteous and reliable, Manager, Gauby. I have had a unit there for several years. Thank you and God bless. Margo

Rating:

5.0

Nothing!

Rating:

4.0

This is a very nice experience. The officer is very friendly.

Rating:

3.0

No one was there when I dropped off my truck. I had to wait for 5-10 minutes to get someone to return my truck. There should be some sign at the very least indicating that someone has stepped away from the desk.

Rating:

5.0

The woman that helped us at this location was excellent. Friendly and helpful and thorough. I plan to go back there next time we need a truck.