I’m thanks for your help ,God bless you
Reyna G | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Greenspoint Mall
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great services
Maria C | First ImpressionsOn site manager was very helpful
Eduardo L | First ImpressionsI had a overall great experience..The staff was very nice and helpful
JAMUAL S | First ImpressionsGood
Mabel P | Overall ExperienceExceptional service by far the best experience
KENTORIA PGreat customer service, the sales agent was a pleasure. Thank you
Sterling SYo en mi experience la attention full may agreeable personality thanks 😊
Matilde TGood customers service
NNAEMEKA OI am more than happy with my experience! Would definitely recommend and be returning if ever needed. Staff are awesome and very helpful!!
ANA R | Overall ExperienceI feel there is nothing to improve at this location everyone had great customer service and the atmosphere was nice and clean.
FRANCES WBoth managers Roseburt and Trish E.were professional and welcoming me as a new customer using their storage. The property was very clean and organized as well. My move out was simple and very smooth without any problems.
arthur f | Overall ExperienceAs soon as I walked in he Greet me smile and say.I'll be right with you in a few seconds.Let me help this custom out.I said okay.The server was so good and great.He help me I picked out the storage i wanted when I got my storage.I was happy with the environment and in the service so I give you him and U haul 5 🌟 🌟 🌟 🌟 🌟 thanks you I'm happy 😊
Schunez L | First ImpressionsThe ladies in the office (Ms.T and in not sure the other ) were nice and knowledgeable about everything !! I’ll always use this location on north freeway !
KRISHAUN CThe team is amazing! Trenisha the new GM is amazing and I have no words to describe her blessing. Sharieco and Walker have been exceptionally helpful too! I highly recommend U-Haul.
MARIA G | Overall ExperienceThe team is amazing! Trenisha the new GM is amazing and I have no words to describe her blessing. Sharieco and Walker have been exceptionally helpful too! I highly recommend U-Haul.
MARIA G | First ImpressionsNA
PAUL CEveryone was great insightful help and wonderful customer service Tia and Walter deserve a raise
Whittney WManager was nice.
ANDREW MNeeds more lighting in units. We had a total of 4 units over the years and the lighting was always dim.
CINDY F | Overall ExperienceI walked in feeling uncertain about what size storage unit I would require for my belongings. Fortunately, the staff member was incredibly helpful and guided me through the entire process. He took the time to assess my needs and offered valuable recommendations based on the items I needed to store. The whole interaction was efficient, and he made sure to explain each option thoroughly, addressing any questions I had along the way. I left feeling confident that I had chosen the right unit for my needs.
Ericka H | First ImpressionsManager. Very nice guy
Lee A | First ImpressionsMr. Rosebert Chery the manager at your Greenspoint location was top shelf in his welcoming me as a new customer, great listener to my personal needs both for storage and the appropriate moving vehicle. Mr. Chery gave me excellent advice, clear information and a super discount! Am looking forward a great relationship and experience as a new U-Haul customer. 👍 🌟🌟🌟🌟🌟
arthur f | First ImpressionsJust love the service above and beyond
Ivory R | First ImpressionsGreat prices and the manager was very helpful!
Jocelyn b | First Impressionstook my furniture out of storage on 12/22/2024 items were all rusty ceiling had holes and taped . Called talked to a guy on 12/23/2024 to ask how to report issues , was told i could not file a claim since my items were no longer in storage. unprofessional staff
Yvette F | Overall ExperienceStaff is rude. Prejudice towards customers due to the area. Not friendly. Was not greeted.
MUTHONI NLove it always clean and staff always help and nice too
Nicole H | Online Move InNothing at all keep up the good job.
HERNAN RGreat service.
CASEY GRosebert C) Very nice and cool
Tameisha l | First ImpressionsProfessional
TAVERAS CThe staff was very nice and everything was convenient. I would choose this place again and tell my family and friends about the excellent service. Happy holidays
lisa w | Overall ExperienceTruck wasn't shifting correctly
DEBORAH MThe two gentlemen that helped me were excellent.
Romesha K | First ImpressionsCustomer service was excellent. No issues my entire stay. Would 100% recommend.
ELANTRA S | Overall ExperienceI’m a National Commercial General Contractor, I utilize your services around the country on a regular. I’ve never been threatened for needing my contract extended. I’ve spent at least $50k on uhaul trucks this year. Never treated as such however, there are other companies offering the same service.
Anton HVery good
Lady LDown side is that I really don’t get why lease keeps going up. There has been no change what so ever to the unit or to the facility at all. No upgrades or anything at all.
Francisco T | Overall ExperienceGentleman in office was very Friendly and helpful! Awesome job in helping new customers!! Definetly a GOOD location to rent at!!!
Sabrina M | First ImpressionsRevisar el mantenimiento del trusk
David SVery competent staff that worked there. Made everything easy to handle. Even found me a one way rental at another location.
KIRBY D | Overall ExperienceGreat customer service, I would definitely do business with them again
Constance B | Overall ExperienceEveryone in there so dope especially the lady. Not too many woman actually work and have great attitudes while working and she always does. I think her name Shakesha or I may be way off with the name but they will know who I’m talking about. :)
Tanesha W | Overall ExperienceGreat Management
BENNY HGreat workers that day !
ANGELA PKeep doing what y'all doing 👍🏾👍🏾👍🏾
KELLY BOnly problem I had was the heat inside a climate controlled building it was entirely too hot. I guess the air was not working hope it gets fixed soon. Overall the guy was very helpful and nice.
shalynda cI love this Uhaul place and the area, I was very convenient for me. And the staff was very polite and professional. I would recommend this location to my friends and family.
SHAWN GThe facility was fine it was the management that made me uncomfortable
Danielle M | Overall ExperienceThe whole three years i had my unit, i didn't have any horrible problems at all, so the uhaul storage was great.
Nydree S | Overall ExperienceGood experience and great customer service
SIMRATBIR PThe staff was very nice this is the only uhall facility I will use and recommend to any one 5 star rating
Stacy L | Overall ExperienceNothing !
Henry WNothing
Warren CThank you Mr. Rosebert for your understanding, time and all your help. Mr. Rosebert makes a person feel comfortable like family, I absolutely love that. He is truly a great man.
Candice P | First ImpressionsEveryone work there are so nice and Courtesy
Jewell G | Overall ExperienceYou all need to do something for customers who reserve Trucks or Rental space online and through customer care. Reservation ahead of time is pointless. The clerk always have go and find whatever you supposedly reserved
JACQUELINE H | First ImpressionsGreat customer service
Saterrial H | First ImpressionsWalker was great and very helpful. He had lots of patience with my wife and I and got us exactly what we needed making it an easy experience.
STEVEN RThe Gentleman in the office was very helpful with Eustis location a few times before it was very convenient. Thank you. Will recommend to others.
SYNITRA R | First ImpressionsMake certain the AC is working in the vehicles, especially in Texas heat.
ADAN CRosebert was a great helper!
Trevor DThe assisted with the return and answered question . Great job
TEIONDRA MNo complaints Good hearted people and very helpful
MIGUEL UCan be honest with guess, I will admit management is okay, I left high end glasses in a rental call them and told them they even called me back let me know they have them for me, 3 weeks later I go in and everyone is Scooby do, know one knows nothing, one of them evening stated your son came to pick them up my oldest son is 15 he don't even drive yet, those games pissed me off and all they can do is say I'm sorry know one knows where my shades are , I gave the poor because of that other than that they would be great to deal with I wouldn't do a bad review for my people
Ronnie DNothing everything was just perfect Thank the staff
Debra mManager Rosebert was extremely helpful in assisting me with my uhaul experience. He was polite and professional.
Brianna RThe only down size was availability of units. We were scheduled for 1 unit but previous person didn't have their things out and 2nd unit wasn't available because same person had put his lock on it as well. They finally found a third unit. Both agents were very nice and helpful.
DENISE L | First ImpressionsExcellent management and staff shout out to Roswell and his crew great job guys
ERICK B | First ImpressionsI have had the storage unit for a long time. I actually liked the facility until we got robbed a few weeks ago. I felt like my items were no longer safe.
Marcella P | Overall Experiencemuy buen servicio
german gI never moved out. I was moved out accidentally. Not happy at all. If I would have ignored that email I got what would have happened to my stuff? I had to skip church on Sunday to be at the facility to make sure all my stuff was still there. Luckily the gentleman there was very nice and was able to set me up again.
Judith B | Overall ExperienceAt the time which seems to be ongoing with me and circumstances of a legal matter I think are connected
Douglas RI had a great experience with uhaul at this location. Mr. Rosebert was informative and very patient with all my questions. It was an easy process and Mr. Rosebert was super professional and made it a pleasant experience!
CRYSTAL JRosebert was a life saver! He was awesome with great service. Thank you!
JERRY WThe manger went above and beyond to make sure that our needs were met!!! He was kind, and caring and very manable and polite!!! I felt stress free after my move I would recommend him and this uhaul to anyone!!!!!!!!!
Andrea W | First ImpressionsNothing keep but keep showing love
Brittney KThere was a bang sound coming from the truck but other than that everything went well and I didn't use the amount of miles I paid for so I'm waiting on the refund
Jonathan RSolo tuve problemas al parquear no había espacio y tuve que parquear reducido en el único pedacito libre muy buen servicio bendiciones
Alexis LMy clothes & mattress set Furniture was molded and mildew cracked wood did ot flood or roof leaks File a complaint for damage July 1,2024 Patricia Fulford
Patricia F | Overall ExperienceMe and my wife definitely had good customer service provided by Rosebert. Helped us get a storage that would better fit our belongings because we weren’t sure. Really, the whole staff are very helpful and nice. Would definitely recommend this place. 👍🏽😊.
Oreceus EEverything was great with this location until I returned my Uhaul and spoke with a Rosebert Chery this employee is very RUDE AND LACKS PEOPLE SKILLS. He claims he is the manager demote him expeditiously, He is not who should be representing your company. Shericao if I spelled her name right was AMAZING I will continue to come in only if she is there if I come and Rosebert is there I will simply walk out.
charlie sMr. Walker was very helpful nice smile. Didn't rush me.
Kathy B | Overall ExperienceFantastic service.
Raymond I | First ImpressionsThey were good
charles h | First ImpressionsY
darius h | Overall ExperienceNecesito mi reembolso de las millas no use
Julio AThe new manager at this location was super friendly and helpful.
tina c该车 状况 很一般 老旧的车
Zhenghao JImpeccable!
Bernadette EThe general manager had great customer service. Since the moment we walked in she had a welcoming feeling and was ready to help.
Diana P | First ImpressionsThe staff and GM were very friendly and supportive.
Omobolade O | First ImpressionsHead person can be so rude, to be the lead for the company.
LaWanda P | Overall ExperienceThank you Mrs Patricia 😘
JAMES H | First ImpressionsThe staff was always professional and courteous
Tremaine T | Overall ExperienceCharges on my account that don’t belong and haven’t got my refund yet
Felicia w | Overall ExperienceThe manager was beyond helpful and I would recommend this Uhaul to family and friends.
Brian A | Overall ExperienceMy biggest problem was I had a storage container for 2 years and needed a 2nd container for 7 days instead of U-Haul prorating they charged me $114… And the second problem was my daughter’s husband purchased an expensive TV; the storage container had a leak in two places due to the sprinkler systems… They refused to cover the damages… The multi-billion dollar corporation refused to take responsibility…
PAULA M | Overall ExperienceYOU SHOULD PRORATE MONTHLY PAYMENTS WHEN CUSTOMERS MOVE OUT EARLY. NOT FAIR!
Alex S | Overall ExperienceMoving in was super easy and the GM was more than helpful and welcoming.
DOMINQUE G | First ImpressionsGood
VICTOR E | Overall ExperienceNot really
SULON N | Overall ExperienceMrs. Campbell was very kind and helpful. I would recommend anyone looking for a storage unit to check out this location
Woodrow B | Overall ExperienceThank you!
Heather J | First ImpressionsA huge thank you to Earl and Taylar they were amazing
fwanee H | Overall ExperienceLOVED YOUR REWARDS AND YOUR PAYMENT PLAN. TUTUTU. I I’M A SENIOR AND NEED AS MUCH FINANCIAL HELP AS POSSIBLE. GOD SHOWS UP RIGHT ON TIME🙏🏾🙏🏾🙏🏾🙏🏾❤️❤️❤️
Aundria E | First ImpressionsThe young woman who assisted me was a pleasant person. A really supportive young lady. She answered all my questions and guided me through my first time having to rent storage.
ROSE R | First ImpressionsGood service and good clean place
Eduardo V | Overall ExperienceThe manager was Great!
stafford f | Overall ExperienceBest Uhaul facility ever
stevanna s | First ImpressionsEverything was very good up until the end when I rented a uhaul truck at the time of drop off front desk young lady told me to drop off on other parking across from uhaul and security guy was not happy and said I was NOT ALLOWED TO PARK THEIR!so I had to go park at same parking I picked up but next time front desk workers need to inform renters with the correct info.Thanks so much U-haul,if needed I will use you guys again!😊
Melissa R | Overall ExperienceI rated my experience poor because my storage was infested with roaches. Although the staff was very friendly no one wants roaches in their belongings.
Christy W | Overall ExperienceFrom day one the staff was very helpful to me and when you're stressing with a move across town, it helps to deal with friendly staff. The manager at the beginning was a nice fellow, I see he's gone now, but the new manager I dealt with was Patricia Campbell and she was fantastic! one evening I couldn't get into the building my card was acting up lucky me she was in the office she saw me and she stopped her paperwork to help me get into my storage unit. Keep up the good work!!! ** On a negative note to the company .... the pricing of the units are getting a bit too expensive** . that's why I closed my unit, but I was a happy customer!
silvia b | Overall ExperienceBecause uhaul keep my money
delorise j | Overall ExperienceThe agent that help he was very nice and helpful and he answered all my questions and concerns that I had
KEISHA P | First ImpressionsGreat customer service
IKECHUKWU A | Overall ExperienceEveryone was great and so helpful, I appreciate all that the I-Haul has done for me and my family. I do want to say Thank you to the whole team. I will use them any time. Katherine Diggles
Catherine D | Overall ExperienceNot only do I NOT have any complaints about the facilities, I would be remiss not to applaud the excellent and genuinely friendly customer service reps that made my rental time with them extremely enjoyable! Nothing but the highest praise!
Andre W | Overall ExperienceThe only complaint that I have with you all is that when moving out it should be a prorated rental instead of making a person pay the whole month especially elderly people that is on a fixed income. If this would have been explained to us at the time of moving my mother from Newport News Va to Humble Texas I would have NEVER expected that free month of rent from you all. And when I called I'm still waiting on the General manager to call me back her name is Patricia.
Lorrie J | Overall ExperienceQuick and easy service. Sales person had outstanding customer service skills.
Ann P | First ImpressionsI had a wonderful experience on Saturday morning with both ladies working there
byronica j | First ImpressionsI've used U-haul for storage needs on and off for over 10 years and have never experienced any problems. Patty is very friendly and customer oriented while keeping with the company's policy. I really enjoyed all interactions I had with her. If I need to use storage facilities again, I won't hesitate using U-haul's.
Magdaline H | Overall ExperienceDon't rent the storage out because of a dead rat in my unit Thank you!
Catherine W | Overall ExperienceN/a
Ashley M | First ImpressionsExcelente
David D | First ImpressionsPatricia es una excelente persona muy amable deben tener más personal así en los años pasados todo el personal en grosero
JORGE A | First ImpressionsMs. Patricia was awesome and gave me a great deal.
Shantell C | First ImpressionsThe staff at this u haul place were very welcoming and helpful check in time was prompt even thought I had to change storage this facility made that transition easy this my second time using this very clean and friendly facility will continue to use it even if it means driving a few extra miles all I can say is thank you
TRACEE G | First ImpressionsI don't know where to start, but whoever put Patracia in charge is pure GENIUS! She is caring understanding sweet and helpful. I had such a wonderful experience and if I ever need the services ou UHAUL or someone else does I will definitely refer them to this location 🙂
Chessica M | First ImpressionsOverall, great experience, except actual move-in. I have a unit already there, and I'm transferring to a bigger one, keep both for one month. I got the bigger one reserved, then went to go fetch my belongings from San Antonio. I arrive with a trailer full and there is no record of my reservation. The GM over the phone takes me for all the money I have to pay down the balance on the old unit before she will redo the reservation and let me unload. Felt rather used when I was most desperate, but other than that, outstanding service.
David M | First ImpressionsN/A
josh w | First ImpressionsThe Best I had ever came across the whole experience was easy I really don't have words right now
maria g | First ImpressionsMy unit was vacated without my knowledge no one called me the day of or day before to try to tell me anything
Sherniqua B | Overall ExperienceGreat location and staff
Lela T | First ImpressionsA big huge thank you to Patti! She made everything so much easier for me! Very friendly but professional and took care of everything I needed and answered all my questions. Would highly recommend this Uhaul facility!
Honey W | Overall ExperienceKind people working there always. Clean facility, bathrooms were always clean too. Not much parking inside the gate when unloading, and parking for non-unloading people.
MAHLYNN B | Overall ExperienceThe staff was very helpful
TONJAU W | Overall ExperienceThe staff was very, very helpful in assisting me with my needs. I would recommend the Greenspoint location to anyone who has need for storage.
Sharon H | First ImpressionsSometimes was TOO HOT,NO AIR.EMPLOYESS VERY NICE TO ME .
MONICA G | Overall ExperienceThey didn't have my storage unit available when I got there after moving 1000 miles from Florida
charles c | First ImpressionsThe 2 young men yamon & Keyshawn was helpful with every question an was respectful love the hospitality
ERICA B | Overall ExperienceZack the manager and the entire staff are wonderful people, always friendly and so helpful.
CORINA C | First ImpressionsVery professional and helpful. Keep him
glanetta t | First ImpressionsLilian was very helpful and tried to do all she could to help us, unfortunately they didn't have a unit the size we needed but we got a unit.
JACLYN H | First ImpressionsOverall, my experience was good; however there was one associate that I could tell didn’t have a lot of patience and got very irritated at all my significant other’s questions. My significant other even stated that he liked your black employee much better who is as much more friendly and accommodating!
Sandra M | Overall ExperienceWorked perfectly
Jonathan R | Online Move InHelpful and Convenient no issues
JENNETTE G | First ImpressionsZac was awesome he was by himself with a store full of customers and he took care of everyone he was very funny friendly and helpful. Even when problems arise he didn’t let it get to him he kept a positive attitude and still gave great customer service
Brandon B | First ImpressionsThe young lady that helped us was great. Service elevator was out when we moved made it very inconvenient with oversized furniture had to use the stairs from the 3rd floor to get a king size headboard down 3 flight of stairs not easy. Was moving to Austin, TX so there was no waiting for us
Trenice M | Overall ExperienceMy name is TOSHIA GRIFFIN MY NAME IS WRONG.. CHRISTIE WAS EXCEPTIONALLY KIND AND HELPFUL!!! KALIAL WAS FRIENDLY AND POLITE AS WELL... CHRISTIE WENT ABOVE AND BEYOND TO GET MY UNIT DONE AND MAKE SURE WE HAD ACCESS LAST NIGHT... THANK YOU.. I PAID AN EXTRA 25 BUCKS VS GOING TO ANOTHER FACILITY BUT HEY THE SERVICE & COMPASSION WASWORTH IT...
Toshia G | First ImpressionsYour service was very Good. I will use your service in the future. Elvin and Ann
ELVIN F | Overall ExperienceThey were wonderful people 😘😘😘 Thanks y’all
Jacqueline D | First ImpressionsGreat customer service and communication !
Chanel R | Online Move InI just wish you didn’t have to pay an extra fee to use garbage
Jose V | Overall ExperienceStaff was awesome
Mario V | Overall ExperienceFast Good Service , I like it so far...thx.
Nydree S | First ImpressionsI was so pleased with facility very clean the people who work there were very nice and helpful i would recommend this U Haul storage to my family and friends
cindy b | Overall ExperienceWished my rates were locked instead of increasing especially during the pandemic.
Chitpraseuth S | Overall ExperienceThanks for addressing the issues and making it a great move
Cary P | First ImpressionsThey are very professionals Help me and everything They answer all of my questions
Jorge C | First ImpressionsZachary was professional, kind, and friendly. As a General, his commitment to service is hands down. Thanks for caring enough to make sure my need was met.
carolyn g | Overall ExperienceEveryone was nice and well mannered
nakeisha b | Overall ExperienceI have been at this location since 2001. There have been numerous managers here, some not very good or friendly. Zachary and his new staff are really improving the building by keeping it a lot cleaner. They are always there to assist me which I feel very good about. I don't have any uncomfortable feelings when going up there by myself. Being an older person, that is very important to me. Thank you for Zachary and staff.
ELSIE P | Overall ExperienceThe staff was very helpful and friendly the facility was very clean i would recommend my friends
cindy b | First ImpressionsThey stole my stuff I was told to pick up it was stolen
Deshawn C | Overall ExperienceThe only reason I think facility staff wasn’t helpful was because one day I went there late and I thought that I had access to my storage any hours and the guy that was there that night screamed at me in a very ugly way and the way he looked at me I didn’t appreciate it other then that the other staff members were good
Karina C | Overall ExperienceCustomer service was great!!!! Thank you
nakeisha b | First ImpressionsThe staff was very professional and courteous to me and my family doing our time of bereavement and me and my family thank them very much the Peterson &Stephens family.
TONYA P | Overall ExperienceMy name is Billy not Dilly
Billy W | First ImpressionsNo comments at this time. Thanks
Ronald R | First ImpressionsThe staff is very rude. I’ve had one encounter with a young lady she was very nice. Zachery the manager is very rude, and told me I was lying when I told him I had never received a card to get into the facility. Then he looks in the system and still doesn’t acknowledge that he’s wrong.
Brea S | Overall ExperienceAssuming the agreement is understood as stated about the 1st payment due 10/13/21, I'm good.
Chris L | First ImpressionsThis new group of people that you have in there now harass me call me 50 times a day Not only was it the ladies but it was that man they argued with me none of them were professional enough I would have left my things in the storage if it wasn't for that so no I wouldn't recommend them to anyone make sure your people are well trained with customer service that means the boss is well that's over them because he kept getting smart with me
wendy m | Overall ExperienceGreat facility
william m | Overall ExperienceThe general manager is not knowledgeable concerning policy for Uhaul. He likes to argue with customers and could not produce the policy concerning locks cutting locks. Very unprofessional.
Debora C | Overall ExperienceMy unit had rips in the ceiling material which allowed my items to get mold. When asked about it by insurance company, they proceeded to say roof is metal. No one was talking about the outer roof. The discussion is about the inner ceiling where items are stored. I have stored items at U-Haul facilities for years and never had this happen. You would think the company would compensate or assist in compensation for your loss. No. Instead they bill you for another month and call it abandonment when you tell them you already moved out on the same day you left. But instead I get annoying calls and emails demanding payment when I no longer used unit. I had no lock on unit further occupying. The items that were in there were molded items that no one would touch. My movers wouldn't touch them per their policy at all and I wasn't able to either. The manager was told this and still chose to continue billing as if unit was still being used with a lock. Then they ask you to come in to sign abandonment paperwork. What abandonment? I told you I moved out over a month ago? I will never use U-Haul again!
Stacey W | Overall ExperienceLa verdad el personal es super amable
linda c | First ImpressionsThis Has Been A Great Storage But The Manager Right Now Is Horrible He Has A Nasty Attitude And Doesn’t Have Any Understanding . The Staff Is Great
katresca s | Overall ExperienceWe checked out on Sunday, June 20, 2021 but Jamal stated that the printer was not working. He checked the unit and stated that we were ok and it was clean.
janeisha b | Overall ExperienceThanks for providing great customer service!
Jeremy L | Overall ExperienceIt was okay 👌 but for a few weeks I couldn't get in my unit due to unprofessional staff....but fortunately yall hired new management who finally helped me with my issue, he finally, after 3-weeks, cut the lock off of my unit so I could get in
Kenneth S | Overall ExperienceThe manager is very nice and polite. I needed to rent a storage and it was very easy.
Guadalupe S | First ImpressionsChecking in was easy in San Antonio. Everyone was amazing! It was Houston when we started having issues. Our unit was already assigned to someone. We made it it Houston from San Antonio at 10:42 and we got the run around even though we called in advance and got everything confirmed. We ended up spending unnecessary money on a hotel because we kept calling the manager on duty for the night and she wouldn't pick up her phone. We got her number from Victoria who just got promoted and was no longer working at that location. We ended up keeping the truck longer than we wanted. When it was time to check the truck in it showed I didn't have an active reservation and had to call customer service who walked me through it, but kept me on hold and never got back with me after our gate code wouldn't work to get out. It was an overall horrible experience. I will NEVER use this company again. We kept getting the run around when we made it to Houston and spending way to much money on a hotel instead of taking care of our business because we couldn't unload our truck.
KAMESHIA G | First ImpressionsWonderful staff
shawnedria D | Overall ExperienceI really recommend this place as safety and comfortable
yunia A | Overall ExperienceVictoria my agent was very nice and helpful.
Debora C | First ImpressionsThe only thing was I had no lights inside my climate control area and on the 2nd floor the lights in the hallways was not on like the other floors, other than that I was satisfied.
Dennis J | Overall Experiencetodo muy bien excelente
Isis C | First Impressionsthrere was an original tickect first one for the facilities when the system was started. three years later it was never done and i was asked to leave my storage keys to fix the problem which was never done.
victor p | Overall ExperienceThe new management is horrible with customer service
Shantez L | Overall ExperienceGreat customer service. Had no problem showing us three units. Suggested an upgraded unit which we took. Explained to us the card and code system.
Mary R | First ImpressionsOn The Money
willie s | First ImpressionsThank you.
Childress S | Overall ExperienceThey are amazing!!!!!
Shantez L | First ImpressionsJamal and Chris was the best very nice and knowledgeable. Jamal helped out in every way he could over the phone and in person and was very patient! Chris stepped in and help check in the car when the place was closed because I was having trouble checking in the truck! They made the experience so much easier!
Erial H | First ImpressionsThe staff there is the best!!
isela o | First ImpressionsMeet the new general manager ms mcbride. Very professional and friendly. There was an isssue with multiple customers coming in at once causing so blockage. She and another employee came out to readily assist. A bit later I notice the employee going to lunch. She made it a point to thank him for delaying his lunch to help out. I don’t just look at how companies treat their companies. I look at how they treat each other as well. Go employee. Good leadership.
LOURINE D | First ImpressionsThe staff was very friendly and helpful The manager is exceptional
Robert F | Overall ExperienceKrystopher was very helpful and above, I will continue to do business with him.
Lisa S | First ImpressionsThe staff are very polite and helpful Thank You
Venessa M | First ImpressionsI had a great experience and you have wonderful staff members that are always willing to assist you.... thank you for a great moving experience . I will definitely use your services again ...
Angelina B | Overall ExperienceNew to the area the staff was very friendly and helpful I would recommend the facility to all my friends and use it again thank you
Robert F | First ImpressionsAfter I placed a reservation at another facility, I showed up at the Greenspoint location.. Dominique met me at the desk and quickly informed me that I was not in their system. She proceeded to offer her assistance in obtaining me a comparable unit. Khrystopher was called to approve the selection. He then gave me a discount and I ended up paying less than the other place had quoted. Unfortunately the unit was not available and we were not immediately able to obtain another unit of the sq ft. I was offered a larger unit at no extra cost. In the end, their patience, hard work and determination to make an almost impossible situation made, possible...WOW! It takes going above and beyond to impress me. Impression made!! Thank you to Khrystopher and Dominique. You brought your A game and took customer service to the next level! You are definitely Customer Service Rock Stars and have made a customer for life!!
Syberlee H | First Impressionsstaff was rude and uninviting. Seemed bothered by customers interrupting leisure flirting. Customers were not given all information during rental, please improve customer service
Talicia B | First ImpressionsKrystopher was a great help! I’ll be coming back
Brea S | First ImpressionsGreat staff shoutout Chris . Clean and maintained building
Raven C | Overall ExperienceBridget the managee is a mess and unprofessional
Marina V | Overall ExperienceMove in went very smooth and easy with the equipment provided there to take from truck to storage unit.
STEPHANIE B | First ImpressionsI felt confident my "treasures" would be safe and I was able to check on them whenever I wanted to. The staff were always friendly and I would recommend this facility to anyone. That's why I stayed for 20 years. Thank you, U-Haul!
VALERIE H | Overall ExperienceThe employees at the Greenspoint location off I 45 and the beltway went over and beyond to help me with me needs. Good group of people over there. Thank you and I will use again if warranted.
Leland G | Overall ExperienceThe customer service from the woman was horrible I tried to put my stuff in my storage she told me that my Storage was locked Because I didn’t pay on the seventh even though I’ll call and say that I was going to pay on the 16th of this month and I always pay my storage late I which Bri was there The young lady was unprofessional
Raquel W | First ImpressionsKhrystopher Brooks went above and beyond to help me from greeting me til the very end of my concerns and answer all my questions without feeling frustrated. I am more than grateful for all his help.
Maria Q | First ImpressionsIf I ever need a storage facility I would return to Uhaul. Everyone that worked there was always nice and helpful. Me and my husband were there with our baby one day and it was hot outside, We were re organizing everything in the unit to make romm for more things. One of the people who worked there actually said she saw us on the camera and brought bottles of water out to us. We couldnt of asked fo a better place to store our things until our home was ready. Thank you
Aleshia O | Overall ExperienceStellar
carolyn g | First ImpressionsJamal helped me out, he was very pleasant and well spoken. Very professional
Jamarr C | First ImpressionsThe service was excellent and its a pleasure to share my satisfaction
reginald g | First ImpressionsThe staff was always friendly and helpful!
Zelma L | Overall ExperienceI did not like how over the years the price went up. I was a very loyal customer and never had a late payment. Also bugs were discovered in the room on more than one occasion.
BROOKE C | Overall ExperienceThe last that helped me was great, thank you very much.
quentin r | Overall ExperienceStaff is GREAT !!!
isela d | Overall ExperienceMs. Bree is very nice and professional. She is the manager at this location. She assisted me with my climate control storage space. I recommend this storage unit.
Tonya C | First ImpressionsThanks Bree! You have been the best and thank you for all your help and kindness! Take care!
Nancy S | Overall ExperienceIt was horrible, the facility is not secure at all. The gate is always open for anyone to walk in and any hour of the day and night. My storage unit was Burglarized They took so many valuable items and the clerk said he had no idea what to do. Horrible. I moved out my unit days before rent was due and they are calling saying my rent is due. This has been the worst experience of my life.
Ashleigh C | Overall ExperienceGreat customer service! I was greeted with a smile by a lovely funny lady at the desk. She was kind and didn’t hesitate to answer my questions.
Tabatha S | First ImpressionsThis team did an excellent job with helping me out find some space
David G | First ImpressionsGreat customer service
erica w | Overall ExperienceStaff had to be constantly reminded that I had abandoned my unit. They verified it but I was still harassed month after month. Bad news for seniors!
GLADYS S | Overall ExperienceMs. Bree, is a step above and beyond, she's fantastic!!
DAVID L | Overall ExperienceThe manager Bree Forbes doesn't need to be over anything. Horrible customer service. I pray I never have to back over there if she's still the manager
Pamela G | Overall ExperienceN,a
Caterra M | Overall ExperienceThe staff was very friendly and helpful. Thanks
LaShonda M | Overall ExperienceI enjoy this U-Haul place, they have great employees and a great team leadership and Management. They are always helpful and so sweet. Make you feel important and respected.
Catherine D | First ImpressionsThey was nice and very helpful I will tell people about this U-Haul place and for them to bring their stuff to do you know if they are moving
KENDRICK S | First ImpressionsMy moving with Uhaul was horrible. Without any doubt. But my checking in to this location and talking to Bri. The team Leader. Was AMAZING!!!!! SHE HELPED ME KEEP FAITH IN TRUSTING IN UHAUL!
Pablo D | First ImpressionsWill never recommend or use this storage again
Tra K | Overall ExperienceStorage was great.
allen w | Overall ExperienceI forgot the lady's name that showed & assigned me storage unit #4013, but she was very helpful.
Danielle V | Overall ExperienceIt was supposed to be 24 hours but I couldn’t get in the gate at 10:20 p.m
Trent J | First ImpressionsGreat customer service
LaShonda M | First ImpressionsThank you for having such a caring and friendly staff. The 2 lady's that were in the facility were very helpful. Service was awesome! I will recommend this location to family and friends.
erica w | First ImpressionsBree is amazing. I highly recommend this place.
Bret G | First ImpressionsI was warmly greeting with professionalism and politeness
Cornelius S | First ImpressionsThank you...The Staff and Management Mrs.Bria were Outstanding...Courteous..and very professional..I really appreciate the opportunity all you done for me.Thankyou..
Rosa W | Overall ExperienceBri was the Pinnacle of service. I went in there looking for a storage unit not only did she help me out but she also gave me a month free. She is a model employee, and just all out friendly
matt c | First ImpressionsVery clean. Staff was courteous and helpful. Highly recommend for storage and truck rental.
Stephanie K | Overall ExperienceThe rates were higher than what I was use to paying, but maintenance, access, security & well lighted and staff friendly will cause me to recommend this U-Haul Storage Facility to a friend.
Evelyn H | Overall ExperienceThe staff was always very helpful and attentive to my needs or requests. The manager Brie was Super nice and helpful. As a business she is someone whom I didn’t mind talking to. Thank y’all
libby w | Overall ExperienceIt was an okay experience for me. Prices are a bit higher as not aware of extra lock put on unit and missed getting things from my unit cause of forgotten key. One employe gave wrong info n was pushy
Ashley l | Overall ExperienceLove it love her bree is awesome...
Latasha S | First ImpressionsGood service.
EVA N | First ImpressionsStaff was great!!! Very helpful.
Maria L | Overall ExperiencePlease obtain EZ TAGS for all rental vehicles, no reasons why this has not completed. This is NOT good customer service regarding convenience. Your failure to think about ease for the customers ?()’
pamela f | Overall ExperienceThe manager was very friendly and helpful.
Melinda O | Overall ExperienceGood people. Just need more access time.
Cesar M | Overall ExperienceMR.DANON CUSTOMER SERVICE SKILLS ARE IMPECCABLE, WARM GREETINH ON AND OFF OUR PHONE CONVERSATIONS. U- HAUL IS VERY LUCKY TO HAVE SOMEONE WITH SO MUCH COMPASSION AND SMILES. THANK YOU. MS.ANGELA
Angela H | First Impressions👍🏼
Manuel B | Overall ExperienceBree Forbes is the best thing to happen to I haul greenspoint. The lady before was horrible and the service couldn’t have been worse. Allow Bree to do her job because she has made a very much needed c
ALEXSON L | Overall ExperienceVery professional and willing to help
Kendil M | Overall ExperienceVery pleased with my experience at this U-Haul storage facility. All the staff were friendly and helpful. Bree was especially considerate yet professional in what was a difficult time for our family.
JULIE T | Overall ExperienceIt was a wonderful experience SPECIAL THANKS TO BREE @77060 for Helping me with the 26 ft truck and Car Transport.
Ronald W | First ImpressionsReally helpful management from the workers there.i will use this place for all my storage needs.thank u greenspoint u haul storage. Thankfully M.
Lita h | Overall ExperienceThe only problem that I had was that they put a red lock on my storage when I pay my bill on time. But other than that I didn't have no problems
Theresa A | Overall ExperienceI would recommend
Montoya T | Overall ExperienceVery professional
Janet S | First Impressionsthe young lady who assisted us...sooo friendly and helpful. please tell her how easy she made this process for us!!! Happy Thanksgiving. Charlie and Diane Patterson
Charlie P | Overall Experience:-)
Dean W | Overall ExperienceWhen attempting to move on 10/6/18 the staff member working blocked all the customer parking area with Uhaul trucks for about 5 hours and refused to move them. Never use this location
LYNETTA C | Overall ExperiencePloite staff and helped me out quickly and answered my questions.
Shuronda L | ReservationStaff was awesome.
Neva R | Overall ExperienceExcellent costumer service.
ANA O | Overall ExperienceNA
KIRK D | ReservationThe system was down and yet Steven Valrie went above and beyond to make sure I had a unit before I left The greens point uhaul location. I appreciate exceptional customer service like steven provided
Alexis r | ReservationPlease give me a call the issue needs to be addressed
ALEXSON L | Reservation****
Johnnetta J | Overall ExperienceHe was great!!!
kimberly p | ReservationIt was clean and affordable.
bernice r | Overall ExperienceStaff and facility are great
ESTELLA G | Overall Experience