Customer Reviews for U-Haul Moving & Storage at Greenwell Springs Road

Rating:

4.0

Moved out on the 4/6/24

Rating:

5.0

Highly recommended! Professional, friendly, helpful, efficient and excellent customer care. Equipment clean and in great condition. Thank you!

Rating:

5.0

The worker was very nice and understanding and she helped me understand some things about the storage. I really appreciate her because anyone else could have just gave me what I asked for online. I wish I could’ve gotten her name so I could’ve put it on here. But, I would like to thank her and I wish there were more workers like her.

Rating:

5.0

Great customer service

Rating:

5.0

Very Sweet people very quick service I’ll come back again and recommend a friend

Rating:

5.0

Everything was PERFECT!!! BROOKLYN is an OUTSTANDING Manager, and goes ABOVE and BEYOND for her customers, And U-Haul!!!

Rating:

5.0

Everything went smooth I love it

Rating:

5.0

The employees were very helpful and professional they provide a welcoming atmosphere and showcase a few options in rentals on site and pricing was pleasing.

Rating:

5.0

The lady that was in the office that assisted me was so sweet and nice . She helped me with everything. She deserves to be rewarded for great communication and costumer service

Rating:

5.0

I have no complaints about my experience at this location. It was wonderful and Both of the staff members were super nice.

Rating:

5.0

I don’t know the young lady now (the one who got sick ) she so sweet omggg love her attitude

Rating:

5.0

Enjoyed my experience simple and easy

Rating:

5.0

Only problem I had my first night of moving in I couldn't get in

Rating:

5.0

I wasn’t feeling well. The young lady at the Return center helped me very well and and she was fast and.

Rating:

5.0

Brooklyn is the best U-Haul representative we’ve ever encountered. She helped us get through a tough moving situation and made it seem easy, while other U-Haul reps were inattentive (and uncaring) to our needs. We will only come to Greenwell Springs U-Haul and Brooklyn in the future. Thanks Brooklyn!

Rating:

5.0

Nothing!! The workers was friendly , polite, and respectful.

Rating:

5.0

So glad to have opportunity to speak on the general manager and the customer service. Young lady that was there when I got there on sunday. Was having a dilemma in getting my truck unloaded at the assigned storage location. Reached out to the Greenwell Springs area hsd a little confusion. It was fixed immediately and the general manager took the time out to personally call me and let me know that we've got a straightened out and that I was good to go I explained to her how i was a little frustrated about the original plans fo ar storage ujit and she calmed me down. And she made sure that everything went very well for me. Everything was taken care of she stressed how they strive because some service. And I really agree with that. She I just pleasant she was just. Arrived at the facility the customer service representative was just as pleasant.

Rating:

2.0

Every time I had a question, they would cut me off and answer to me in a demeaning tone, as if I should already know the answer. Some verbal instructions given to me on the day of my rental were very confusing and not written down. For example, the seat in the truck was messed up, and they said I'd get a $10 discount on the rental as long as I don't check it back in when I return the truck; however, previously they stated the importance of checking the truck back in when I return so that I'd get back the money I spent on the mileage. The entire experience was unsaisfactory for me, not because of the truck, but because of the customer service. As stated in the first sentence, it was very frustrating being talked down to as if my questions were crazy, and I did not like being interrupted. Customers have genuine questions and want to make sure they know what's happening with their money. Everything should be written down beforehand and not switched or changed on the spot.

Rating:

4.0

N/A

Rating:

1.0

Tact on extra charges

Rating:

5.0

Amazing customer service always helpful if needed hours where perfect would easily recommend to anyony

Rating:

5.0

Overall there’s a leak that needs fixing in building B, i received all the help needed from this location.

Rating:

2.0

I just reanted yesterday for the 1st time and had the following issues: 1) As per the office staff member, I won't be given the advertised $1 month rental because he stated that it's only for out of state members and that's not stated on your website 2) Couldn't load pics of the rented vehicle to the site that came up from the link that I was texted 3) Gate Access Card didn't work---"Access Denied" 4) Both lights out in the storage unit 5) No inside lights in the vehicle

Rating:

3.0

The storage door were miss functional . Water was linking in the building entrance. . But the employees were excellent with entrance and exit of the facility.

Rating:

5.0

The attendant was very pleasant and helpful. I felt very safe, comfortable and appreciated with them.

Rating:

5.0

More vehicles for rent

Rating:

2.0

Couldn’t get into my storage at certain hours

Rating:

5.0

This was the first storage facility that I have used and had absolutely no problem with the staff or the facility! I used the facility for a year and I have no complaints

Rating:

5.0

Very friendly employee!!!!!

Rating:

5.0

Thanks Ebony & Bee for giving such a great experience on short notice !!

Rating:

5.0

Words can’t explain great service

Rating:

5.0

Staff was very easy to work with and made the moving process a lot easier

Rating:

5.0

Everything was great but I was scared of the lizards but they where at the hotel to so I was aware the cities had em other thank that good service and helpful staff

Rating:

3.0

I didn’t know where my unit was located at. It took me 30-40 minutes to figure where my unit was. Also it took me while to gain access to the gate! I was really frustrated last night trying to get my stuff moved into my unit

Rating:

3.0

Mice in storage and ceiling noted

Rating:

5.0

Mr. Derek and Ms. Ebony were EXCEPTIONAL! Very diligent and capable workers! Will be coming again for future rentals

Rating:

5.0

Thank you so much

Rating:

5.0

While I was upset about not being given gate access as displayed on Gate, customer service rep made up for it

Rating:

5.0

No! Reason .good customer service as always 10 happy faces🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗

Rating:

5.0

Nothing exceptional about the place, but nothing bad either. People were polite and got me in and out quickly and without any hassles. I'd go there again.

Rating:

1.0

Hire new people

Rating:

5.0

The Uhaul needs a lil work on it. Problems with server

Rating:

5.0

I was helped at this uhaul location after a bad experience at another location and they took care of me at this one.

Rating:

5.0

Ms. Brooklyn was wonderful respectful,and understanding. She knows exactly what to do and what type of unit one needs when she is approach and she is very well hard worker. Thank you Ms.Brooklyn and U-Haul on Greenwell Springs Rd in Baton Rouge La. You are the best and friendly.

Rating:

5.0

The staff at this particular location was unbelievably friendly and helpful and trust me I've been to other facilities where I've gotten the exact opposite experience

Rating:

5.0

Every thing was extremely excellent

Rating:

5.0

The store mgr was so helpful, and friendly I'm happy the Tom Dr. store connected me to this location.😇 Thanks so much and tell the mgr & the baby don't work to hard.🤗

Rating:

5.0

Easy rental to move things we would not have been able to without a larger vehicle. Will be renting again inasmuch as this rental was cheaper than many store delivery charges. Thanks.

Rating:

5.0

I think you guys for all your help. This location was very helpful and very nice people.

Rating:

5.0

Had this storage room for 4 1/2 years and never had to worry about my things.

Rating:

5.0

Keep Abraham at this location! Best GM every! Very understandable, energy was very good, that’s very important to me. I will return to this location when needed

Rating:

5.0

My experience with you guys was awesome! Thank you

Rating:

5.0

Nothing that I recognize at this time. The people over at this location were people friendly and explain every thing to a “T.” You could tell that they cared about their customers.

Rating:

4.0

Insured we knew how the equipemt needed to be..

Rating:

2.0

I need refund of $10. For furniture pads I didn’t order. Had to use this location because the truck wasn’t available at location I booked at. Which was further away which added more miles on my trip which cost me more in the end. 4th uhaul I went to this week. Rented trucks at 2. Neither had the utility dolly ordered weather time. And I was instructed to go to other uhauls to try and rent one. No luck

Rating:

5.0

Working with the manager on duty was amazing! He helped me so much, and was very kind to me all day. He even helped drive the truck to the storage unit space. We had great conversations and he made sure I was taken care of. Great employee!! Thank you!!!

Rating:

5.0

Great service and commitment, keep doing what you're doing :)

Rating:

5.0

Very friendly employees and customer service was excellent, true meaning of satisfying the customer. Thank you so much!!!

Rating:

2.0

U-Haul has changed its downgraded and the experience was awful

Rating:

5.0

The manager was very helpful professional well informed and cared about his facility his equipment and his customers it was a great experience

Rating:

5.0

Make the pulldown door easier to close.

Rating:

5.0

Mr. Abraham was exceptional in his customer service and the entire facility was well maintained. Will definitely continue to do business with them.

Rating:

5.0

Service engines

Rating:

3.0

Had tiny kitchen roaches in my cloths when I came to get my stuff out. I only had things in there for 1 month.

Rating:

5.0

Well at this one nothing the manager here is perfect. He needs to be manager of a few of the other ones.

Rating:

5.0

Everything was great except for the price changes two increases in my rental time period

Rating:

1.0

Told I would get an extra day for free for my troubles but was lied too.

Rating:

5.0

I'm only going to use U-Haul from now on.

Rating:

3.0

Did not have dolly did not have reservation available, long wair

Rating:

5.0

Great customer service and valued having a customer.

Rating:

4.0

N/a

Rating:

5.0

Had the equipment I needed. The staff made the whole process fast, efficient, and friendly. Will use their services again when needed.

Rating:

5.0

I appreciate the Employee coming to work on time. He was helpful and knowledgeable.

Rating:

4.0

Need to have available , appliance dollies for heavy moving . Could not locate any in surrounding area..

Rating:

5.0

Great friendly staff

Rating:

5.0

Excellent customer service

Rating:

1.0

To provide accurate information and pricing. To not take advantage and overcharge a senior, by charging them three times for the same item. To showcase kindness and respect to your customer.

Rating:

5.0

The agent in office was extremely helpful and nice. She provided information that I did not know and safety tips for a safe travel.

Rating:

1.0

Attendant did not install trailer properly. Please review the photo she uploaded, the trailer was obviously not attached to the hitch properly. 1/4 mile from the location, the trailer came off the hitch and rammed in the back of my car. I had to lift it and install it properly.

Rating:

5.0

Everything was exceptionally GREAT!!

Rating:

5.0

Great customer service excellent workers !!

Rating:

5.0

Very friendly he made sure I was comfortable with what I was renting very very nice😊😊

Rating:

2.0

Nothing people do surprises me anymore. All I’m saying is pay attention to your receipts and what these ladies tell you. I was told two completely different things. One of the ladies seemed very genuine. I actually enjoyed her helping me the previous day, she even called me to make sure I had had my gate code after losing my key. Now the other girl is something else she was rude from the beginning telling me she’s going to call and report the U-Haul stolen. I’m still trying to figure out why when I parked it and left it on the property the previous night. LOOK AT THE CAMERAS! you’ll see me arriving after 9:30pm. Who wants to be locked out. It’s like everything the lady setup the pervious day for me she literally made her feel like she didn’t know what she was doing. Anyway she tried charging my card 3 different amounts for what ? I’m not sure if she thought I wasn’t smart enough to question her but WRONG. I’m just waiting on my refund for a 9.99 lock I was charged 14.99 for also my refund from the truck I used for less than 3 hours. 29.95 a day I used less than 20mi replaced more gas then I used but still was charged a fee 🤦🏽‍♀️ So glad I took my picture before driving off funny part is she tried to argue with me until I showed her proof 🙄. She did that already 3 times. Even the General manager was not so helpful seemed to not care about resolving my issue. Only accused me of being disrespectful to his employees. AVOID THIS U-HAUL STORAGE PLACE!

Rating:

3.0

Received a truck that should have been serviced. Oil light was on. I was afraid to drive it as I was not sure if I would breakdown. Rough drive through as well. Manager gave me a discount as he acknowledged that the truck should not been on the road.

Rating:

4.0

N/a

Rating:

5.0

Everyone I met at pick up and drop off was fantastic. Thanks to you all.

Rating:

3.0

Inside of the storage buildings stink. All of my belongings smell bad.

Rating:

3.0

while the staff was always courtesy and friendly, I frequently had problems accessing my storage unit. The card I was issued stopped working, and there was a time when my storage pass code would not work as well. Access was attempted around 8 pm ( storage hours listed 6 am to 10pm), but entry was denied due to outside of access hours. The access system to storage units needs to be updated and/or troubleshooted to work out the bugs. Also, because the office was closed calling the UHUAL system for assistance makes no point because all they could do was refer me to the closed office for assistance.

Rating:

2.0

Spent extra for climate controlled storage and I put DampRid inside the storage also clothes were packed neatly and some of my clothes still had mildew!!! And there were 🐀 droppings!!!! Clean that up!!!! But in the meanwhile I wouldn't advice Anyone to use your facility!

Rating:

2.0

storage area not clean and supposed to be climate controlled. Area where we were put was warm. Storage area wasn't big enough.

Rating:

3.0

The staff were great and the place was fairly clean. The only thing that was not good, was the fee was quite a bit extra for climate control so that my stuff was not destroyed by the heat, but every time I visited, the building with my unit was 85-90 degrees. That was not what I consider climate controlled. At least not what should be anyway. At that heat, I might as well of kept my things in a regular storage, I had several products melt and were destroyed anyway due to high heat in my unit.

Rating:

3.0

Human error

Rating:

3.0

My service was great my unit isn’t exactly the size it is supposed to be due to the steel beam in the middle of the floor and the air-conditioned duck that is taking up a lot of space in it as well. I’ve rented U-Haul units before and they actually had an elevator so I was very surprised to see that it didn’t have an elevator and the no lights. Not having proper lighting is not very convenient I need yall to work on that but the customer service was excellent!

Rating:

5.0

The staff was amazing especially the two white guys ! Very helpful and respectful!

Rating:

5.0

Ross is awesome!

Rating:

5.0

Everything was great 👍 staff customer service was excellent, thank you all.

Rating:

5.0

N/A

Rating:

5.0

All these high rating are for the Baton Rouge Greenwell Springs location. The location in Slidell LA was Is very unprofessional rude Nash and refuse to honor u-haul's agreement or their contract. But here where I'm at Very professional courtesy and willing and eager to help to make sure that I was satisfied as Au haul customer I will come back to Baton Rouge Green Springs well area. The Slidell LA location gets zerooooo++++++ zero stars.

Rating:

4.0

The office and attached restroom had a heavy oder of Marijuana everytime I have visited. My last visit I requested to rent a utility dolly for a one way trip. I got the dolly and paid cash. My order was not processed in the system as paid and was canceled the following day.

Rating:

3.0

Don’t like second floor level. Too old for that and I have health problems.

Rating:

5.0

only issue my access card did not work when i returned to move items in the storage.

Rating:

5.0

Tashara was very helpful, polite and professional.

Rating:

5.0

Tasha is wonderful & extremely hard working. We came in from Houston a few days after hurricane Ida & she was getting everything handled, by herself, extremely fast and friendly!!! If I could I would give her 10 stars

Rating:

5.0

Everything was great!

Rating:

2.0

The worker was very unhelpful and acted as if I should’ve knew what I was doing. She made me feel dumb for the few questions I had to ask. She also didn’t give me the access card I needed which I didn’t know of because she didn’t do her job.

Rating:

5.0

The entire staff was amazing especially Karibbean and Tashara. The storage room and truck was clean and well maintained. I usually don’t comment on reviews but the service I received from the staff was really awesome. It was a pleasure doing business at this location.

Rating:

5.0

The staff was very helpful

Rating:

5.0

I was very satisfied

Rating:

3.0

When we originally rented the unit, the light inside the unit was out. We call this to the attention of the clerk renting us the unit. She said, she will have maintenance to repair the light. The light was never repaired, the light still was not working when we surrendered the unit. The second matter was the cockroaches in the unit. My husband sprayed the unit himself to stop the roaches from entering the unit. However, the rental rate was fair and the unit was useful for the time rented.

Rating:

1.0

Staff was awful…as if I was bothering them. Everyone was there for personal issues not for uhaul customers. NO PROFESSIONAL ETIQUETTE!!!! Uhaul is good but staff gets an F. Sorry and thanks

Rating:

5.0

The grounds are clean. The store manager was well knowable about any question I had. The storage was clean and well kept. No complaints.

Rating:

3.0

extremely hot in the unit , trash around the area .loved my sales person very nice I forgot her name

Rating:

5.0

Thank you for your service

Rating:

5.0

Nice clean and helpful people. Thanks for your service

Rating:

4.0

The external gate was not closed when I arrived, and when I returned much later that evening so the security is a little lax. This is why I give 4 rather than 5 stars. I was greeted kindly and helped with my storage space. The space itself was great for my needs, and it was clean.

Rating:

5.0

The young man was very nice and polite I will definitely recommend this service

Rating:

3.0

I had a horrible more in experience and wrote a review about it, but no one followed up. Very disappointing.

Rating:

5.0

The entire experience was nice. The front desk team member was very nice and very helpful. Definitely recommending to others.

Rating:

5.0

Nice and knowledgeable staff

Rating:

3.0

They charge to much

Rating:

5.0

Amazing service and great staff!

Rating:

5.0

Wonderful experience!!!!!!!

Rating:

5.0

The young man who assisted me was knowledgable and very helpful.He displayed great customer service.I forgot his but he was great.

Rating:

3.0

The staff was friendly, but not helpful at all. He was a new employee, so I understand him not knowing some things. Overall, I was very frustrated that the storage unit I had reserved wasn’t available upon arrival. I’m not sure how that could happen. I’m also annoyed I had to pay more for another storage unit instead of being compensated, they could have at least price match with the original storage unit I had reserved. Also, I want to note that I called the day I was supposed to get my storage unit to make sure it was fine to come the next day and that it would still be available. So, it was surprise when I got there that it wasn’t available, even though I double checked the day beforehand. The facility wasn’t bad, and the young man working was very sweet. But, I’m disappointed with the process I went through.

Rating:

2.0

My trailer was stolen out the back and no one would help I spoke to the manager and nothing happened that's why I move to another company

Rating:

5.0

The people that were working in the office were great.

Rating:

3.0

The facility is too busy for only one employee. I had to wait over 30 minutes to be helped because the single employee was running around trying to help everyone and she had no help.

Rating:

2.0

She was rude. And very upset with me because online they said y'all had a climate control units for rent and when I got there she only gave me a regular storage and when I confronted her about it she got all the listed in crazy about it

Rating:

5.0

No comment

Rating:

5.0

Made this part of the moving process quick and easy!

Rating:

4.0

Due to no fault of UHaul’s own, I did not find the area safe as a whole but the UHaul facility and their staff were excellent.

Rating:

5.0

Friendly staff.

Rating:

5.0

Excellent each employee it's very polite and a very knowledgeable of the business all tens and very helpful

Rating:

5.0

Best experience overall.. I would recommend U-Haul to all my family and friends..

Rating:

5.0

Well done

Rating:

4.0

I made a reservation so the process was fast and easy. The representative was very polite.

Rating:

5.0

Great service, great location, and great assistance

Rating:

4.0

N/A

Rating:

5.0

every thing was great the staff was real nice and sweet

Rating:

5.0

The representative had a good personality and was clear.

Rating:

5.0

Thank yall and when need storage first on my list

Rating:

5.0

Everyone from the employees at the counter to the manager were incredibly friendly. Unfortunately my unit had a leak in it that ruined my coffee table, but that’s not the locations fault.

Rating:

5.0

Cynthia was VERY nice and helpful

Rating:

5.0

thanks

Rating:

5.0

Cynthia was fantastic!!

Rating:

5.0

Everything was beautiful

Rating:

4.0

Great service.. from day one..

Rating:

5.0

Very convenient check in return process. Thanks took advantage of the free month of storage in a climate controlled building.

Rating:

5.0

The reason for storage wasn’t pleasant. But my experience with this facility was wonderful. Great customer service!

Rating:

5.0

Your service were great

Rating:

5.0

I felt very safe and felt my stuff was in a safe and secure place.

Rating:

5.0

I was totally shocked!! This place was AMAZING!! Nevada Randolph and Jerron Henry was very Professional and provided excellent customer service. I could not believe at how CLEAN the storage was.

Rating:

5.0

Great

Rating:

3.0

The rates should be prorated. My items in my storage suffered a lot of damage from mildew and mold.

Rating:

5.0

Everyone has been extremely friendly and helpful.

Rating:

5.0

I had no problems here. Excellent customer service and the facility was always clean and very well maintained.

Rating:

5.0

I was very pleased with my experience with the service Thanks a bunch. Charles Terry.

Rating:

5.0

They were amazing and helped me when needed. The storage was well lit and safe. It had 24 hour access. It was very clean.

Rating:

5.0

Thanks for everything

Rating:

5.0

I have always use this storage and will continue in the future.

Rating:

2.0

place is in need of repairs.

Rating:

5.0

Derek, Cynthia, Raven always friendly & helpful. Facility clean, indoor lighting terrific, on-site cart useful. Access secure, easy to navigate. Climate control kept everything in great shape.Thanks!!

Rating:

5.0

The manager was excellent along with the workers

Rating:

5.0

Everything was great. My stuff stayed safe and i always had access. Staff was friendly and very helpful! Thanks again.

Rating:

5.0

Manager was always extremely helpful and friendly!

Rating:

5.0

I have been with this storage facility for 2 years and i loved the staff and area my things were safe and i never had any problems. Thanks Green well Springs Uhaul!!

Rating:

5.0

My rep was very professional, skilled and patient. She made sure i had exactly what i needed.

Rating:

3.0

worst experience with U-Haul in general. Staff on site was very professional and helpful. After a few weeks my unit was infested with ants. This has been my worst moving experience! I also have pics

Rating:

2.0

I had Ants and Spiders all over my things and my things wasn’t in Storage Two week. The Movers and I had to fight ants and 🕷 spiders. I need to file a Claim ASAP.

Rating:

4.0

Great!

Rating:

5.0

Great people always helpful.

Rating:

3.0

My belongings had bugs and spiders eggs all over it, I didn't want to bring it home. Some I will discard.

Rating:

4.0

N/A

Rating:

5.0

The staff was very helpful and friendly.

Rating:

3.0

Billings were a little messed up at first but they corrected it.