Always helpful and friendly
MICHAEL HCustomer Reviews for U-Haul Moving & Storage at Hwy 14
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have used this location several times. The staff is always professional and accommodating.
WADRA SCar was clean, everything was good, and the people were nice. The system is easy to use. The only problem was the brakes on the car , they were extremely poor, unlike anything I’ve seen before, and very dangerous. For my safety, next time I’ll make sure to get something with reliable brakes. If that issue is fixed, I would definitely rate it 5 stars.
TAL NThe charge for the mileage is crazy tbh
JAIRRED AJust didn't like for in town service you are charged 1.19 a mile and must put gas in the rental truck. That to me is double dipping. Either charge for the gas or the mileage, not both
MARCUS MBed of uhaul was filthy and full of dirt
YVONNE AI’ve used the U-Haul Location at 1011 Hwy 14 Lake Charles for pick up and drop off and they take care of the needs and are very helpful.
MACK MEmployee took the keys & moved the vehicle without saying a word. No one acknowledged us or thanked us for renting from UHaul.
Bryan ABreak down in communication need better trained personal. I made 3 trips from storage unit to the store. Totally ridiculous. Third trip finally got resolved. Was being charged for a 10 by 20 unit for a smaller unit. We gotta do better.
Jacqueline EI have been to this location multiple times and they are very friendly and efficient. They do seem understaffed but make the most of it without making the customers suffer.
DARRELL MStaff was very friendly with great customer service
JEREMY TExceptional service providers. Keep up the good work. Your manager goes beyond to ensure ones happiness for choosing uhaul
Robert CGreat customer service
ANGELA TVery neat,clean and professional services.
JAMES MImprove the app when entering license and d.o.b. expiration dates, keeps defaulting back to the current year.
CHRISTOPHER LGuy was excellent. He started on my rental while working on another to get me out of there faster. Wait time was minimal.
NEAL GI’ve used this place previously and was good then and still is.
MACK MI booked to rent a 15 foot truck for moving when it stated the 20 foot was unavailable online. When we arrived they stated they did not have a 15 foot available and the only truck available was a 10ft which was very inconvenient seeing had we were moving an entire house.
KRISTA SI was not provide the furniture pads I ordered, but I was told I would be refunded when I returned the truck.
Mary MCustomer Service was top-notch. Friendly and efficient. Would recommend.
CHRISTOPHER FEverything was amazing from the phone staff to the truck driver.
DAVID MI have done business with this location for years. They have always been helpful and friendly
Joseph ETrailer was not as clean as I had expected, there was dirt on the containers after i arrived at my location.
GEORGE BI don’t understand charging a customer multiple delivery charges if they can’t have all the boxes at one time. Plus one rep told me it would be one charge then the set up told me it was going to be multiple charges then another set up told me one charge but the middle set up messed up my account so I had to pay double delivery charges.plus setting up delivery in the app of the individual boxes was hard makes you set up 1 at a time and charges you for each box. Also all boxes had the same identity code so I could select the boxes I wanted through the app.
Pattie MNothing. It was quick and easy and the truck was almost new and well maintained.
Kelly Leveryone was awesome and super helpful!
TIMOTHY LHighly Recommend
AQUINO YEverything was Good to go
AQUINO YRude staff. Lady clearly hates her job. No issues with anything else though
CHRISTOPHER VThis is not about this location!!! The app could have been great if it wouldn’t be so sluggish, slow. It’s meant to be a “quick” way to check in/out, this was not my experience.
Melanie LIt was a very efficient and smooth process.
BRON TGot a hole in the roof I from something was told a bullet I lost two tvs and a sofa set due to water damage
Joshua T | Overall ExperienceKeep doing what you’re doing!
ANTHONY SCustomer service was awful. The lady that waited on us was slumped over in chair when we walked in acting like we disturbing her . . Didnt say hello or no greeting at all. First thing she said was do have do you have reservations so rudely. I had a couple of questions and the tone she used with us was so disrespectful 😒. Do better I know times are different and we all have bad days and customer service is hard dealing with people all day and I truly understand but don't treat everyone the same because I came in smiling and greeted her buy her energy was wayyyy off.
CRYSTLE SWelcome your customers and acknowledge their presence .
JACQUELINE CI am very pleased with your facility and staff. At this time, I can't think of any improvement needed. I'm very pleased with the service.
JOSEPH MMy storages had rat and cockroach 🪳 in it's and rain in the storage had to though away a suitcase of good clothes away because they had dead mice in it. Also took pictures of the dead mice and cockroach in that's building. I fell at that's location and the staff didn't thank I was worth there attention. I hope the man that's own that's site would look into how poor of the management care about his victim or people that trust them for service. I fell on 7/5/2024. I'm am 68 year old. Thanks for nothing at this site.
CASSANDRA R | Overall ExperienceExcellent service and love the people they made my moving and storage easy!
conley w | Overall ExperienceI never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.
David B | Overall ExperienceI had 2 U-Boxes of construction tools & equipment shiped to the facility from an out of state location. I unloaded the boxes at the facility. The local folks were very accommodating.
CHARLES R | Overall Experience