It was a very efficient and smooth process.
BRON TCustomer Reviews for U-Haul Moving & Storage at Hwy 14
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Got a hole in the roof I from something was told a bullet I lost two tvs and a sofa set due to water damage
Joshua T | Overall ExperienceKeep doing what you’re doing!
ANTHONY SCustomer service was awful. The lady that waited on us was slumped over in chair when we walked in acting like we disturbing her . . Didnt say hello or no greeting at all. First thing she said was do have do you have reservations so rudely. I had a couple of questions and the tone she used with us was so disrespectful 😒. Do better I know times are different and we all have bad days and customer service is hard dealing with people all day and I truly understand but don't treat everyone the same because I came in smiling and greeted her buy her energy was wayyyy off.
CRYSTLE SWelcome your customers and acknowledge their presence .
JACQUELINE CI am very pleased with your facility and staff. At this time, I can't think of any improvement needed. I'm very pleased with the service.
JOSEPH MSo, I made the reservation online and, on the phone, to verify I would be able to store my belongings utv in the storage and they stated yes would not be a problem. After I arrived, they informed me that I could not store my belongings utv in the storage even though it is big enough. They stated they do not allow any atv or utv in closed storage my equipment dose not leak or anything and was clean. Then I asked do they know of any place that allows it they gave me an address and name that did not exist and was not helpful at all. I called to verify if this was allowed, and they stated yes, I drove out of my way 35 min to store it here and them I could not and then had to drive 35 min away and back to that place to drop the trailer off.
JEREMIAH CTruck wasn't clean inside so I vacuumed the truck, inside and the loading area before I dropped it off. That way it's clean for the next customer 🤓
CAROLYN HGreat customer service! Love it!
JASMIN YUpon receiving the truck, the app tells you to take pictures on both driver and passenger side, front and back of truck. It does not tell you to open the back and check that. That's where the problem was. The truck was full of oil. Even the slide out ramp was full of oil. We had to clean it before being able to use it to move. When I reported this to the UHAUL associate, he wasn't sure there was anything that could be done.
PATRICIA BIt was a great environment very nice people it’s just crazy that just because u know someone else and they have a balance it’s not right to have to pay their remaining balance just to rent a vehicle when you Yourself never ever had an issue and mad sure you went above and beyond the standard to stay in good relationship with U-Haul
DAVIN PEveryone there helped to make this experience as easy and simple as possible. Rented a 15ft truck with a car trailer for a 200 mile trip. The equipment performed perfectly and actually was kind of cool to drive. Would very much recommend.
Brian BWonderful
BERTHA PStaff was very nice and extremely helpful
JOSEPH BIn my opinion,there’s no improvement needed. Everything was above and beyond
KRISTOFER Pfill the truck all the way so it's easier to just fill up all the way before returning
JUSTIN SThe pretty lady that did the paper work was very nice and helpful. I like her jeep. The handsome and knowledgeable gentleman that assisted me with my truck and trailer rental was on point with everything. Not sure why I couldn’t use my soft top jeep to tow a motorcycle trailer because the hard tops aren’t much better protection but I got what I needed and everything worked out. Thanks Kent
KENT JThe truck kept stalling while filling the car up with gas it wouldn’t turn back on when calling the location there told me to scan the QR code and contact roadside assistance in turn said the wait time would be a hr and accused me of putting the wrong gas in the uhaul being stranded at a gas station where the owner was about to tow us away was embarrassing. 0/10 wouldn’t recommend U-Haul nor use there services in the future
Gabriella WAwesome experience.
BRIAN TI was a good experience
MINDI MRight on point
STEPHEN CThe drop off location was horrible.
CHARLES PThe staff were excellent, they were helpful, courteous and proffesional.
TIMOTHY HNo issues
CHEYENNE WOvercharged by what was told
AMANDA GThe staff was very friendly and helpful.
HAROLD WThe service guys that hooked up my trailer were awesome!
MARK Rall staff i came into contact with in person or over the phone was very rude including the manager i had to deal with over the phone couldn’t get into the storage building wasted 2 trips there which changed the gas i used and got charged for miles over. very rude employees
DIANE AUpon dropping the vehicle back the lady that I saw was very rude. She automatically had an attitude. She gave me my invoice never explained it to me as far as how much I was charged. Why I was charged and how much would have been credited back onto my card. Overall the service was trash compared to the first time I rented from yall. I will find a new location possibly because of this.
MICHEAL WThe truck was not clean and the $1.09 per mile is ridiculous. I also put more gas that was in the truck but didn't receive a credit for it nor when i clean the truck to make the next rental easier for next person. I can say that i did appreciate the convenience of getting my project done in time.
KENYETTRA TThanks for being there!
THEIS SGreat company and easy to work with.
MICHAEL LDon’t tell customers when paying cash, they will receive cash back at drop off. I have to wait on a check now.
JESSI RNothing, Owner was friendly,corteous and on time. Thank you
DANIEL MNothing service was great
TRAVIS JAll personnel were friendly and helpful
MICHAEL HAll personnel were professional and friendly. Helpful hooking up and disconnecting trailer. Could not have had a better experience.
DANNY HIt was a last minute trip…Westlake was so helpful to find a tow dolly for us in Lake Charles! Both places were so helpful !
SILTON FWas worried about an app and how to… so excited I picked a place where they did all for me! Even helped me to unhitch… need more of these!!!!
LISA JExcellent customer service at the location. Unit could have been much cleaner and leaked in the rain.
BRADLEY LI normally have good to great service at this location. Good equipment and friendly helpful service. I arrived at 6:00 p.m. to pick up my reserved truck. The gentlemen in the office were sweeping up and cleaning for 7:00 p.m. closing time. One of the workers was complaining(to other office staff) that one of the other workers doesn't do any cleaning or gets away with performing very little tasks. This conversation was taking place in front of me, the customer. That behavior is unprofessional, totally unacceptable and something I've never experienced at this location. As a result of his being upset towards the other employee, gentleman got frazzled and gave the wrong truck keys to be pulled up. He caught it in time. The equipment: Both the inside the cab and box of the truck were very clean. The windows were so dirty I couldn't see to make a lane change or back up. Having had this experience before I knew to bring window cleaner and paper towels. I cleaned the headlights(lots of bugs), taillights, mirrors, and windows. When I first walked in: One of the workers walked in and asked to help me. The initial guy said, no, I got him. Most of the workers have been attentive and professional through my many rentals at this location.
ALEXANDER Cthank you for everything
MARK Brental process fast and easy
trace mMy storages had rat and cockroach 🪳 in it's and rain in the storage had to though away a suitcase of good clothes away because they had dead mice in it. Also took pictures of the dead mice and cockroach in that's building. I fell at that's location and the staff didn't thank I was worth there attention. I hope the man that's own that's site would look into how poor of the management care about his victim or people that trust them for service. I fell on 7/5/2024. I'm am 68 year old. Thanks for nothing at this site.
CASSANDRA R | Overall ExperienceExcellent service and love the people they made my moving and storage easy!
conley w | Overall ExperienceI never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.
David B | Overall ExperienceI had 2 U-Boxes of construction tools & equipment shiped to the facility from an out of state location. I unloaded the boxes at the facility. The local folks were very accommodating.
CHARLES R | Overall Experience