Upon starting engine at delivery, Check Engine light was on, for the duration of use.
Twana CCustomer Reviews for U-Haul Moving & Storage at Hwy 14
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very quickly after I pulled in the parking lot I was met by a gentleman , who asked me to pull around the back of the building. I was in and out with in 15 minutes. I highly recommend.
Robert MThe day I rented U-Haul was having computer system issues and caused long delay. I think I was in line for nearly an hour n this was no fault of the location but uhauls computer system
Franklin FI had damage of a few items. I paid for insurance but then was told it wasn't the correct kind of insurance. Now I am having to fight with Moving Help, that has already been paid, to get restitution (which probably will not happen). I am very pleased with the overall experience and with Pick Up Pros, who unloaded my U-Boxes, but SWLA Haulers LLC, were less than professional, and are responsible for the damaged items.
Michael NGreat place & orople
CARL SI gave excellent only due to the way Amish handle the under staff situation. Like I said being a former GM I understand GNP and not having the money for more staff but, get some part time and or call in staff when facing a slammed situation. The money was being made to cover the added need at that time
ANITA PI brough the trailer back 2 days early and did not receive any refund. Had to pay the full amount. Whether it’s local policy or national policy... It’s a bad policy period. The binding Quotes your issuing now will make you more money on the rental. I suspect you will lose customers ! You can Quote me. "I will look for alternatives before using uhaul in the future."
Greg RTook over an hour to complete the rental process due to computer network issues. The employees were not trained to do rental contracts the old fashioned way with pen & paper, which is a completely obvious backup plan.
Nelson MGreat customer service
SYBILLA DNothing, everything is well. Is very recommended
Carlos RKeep up the good work
AUTHOR FQuick pick up & drop off. Friendly staff & very helpful.
Paul SPick up Service was quick and easy. Return was the same way. Friendly people.
jimmy aIt was great. No complaints
Steven TI dropped off the unit after hours. There were no people present so the answer on this survey was no. There should be a N/A on your survey for this situation!!!!!!
STEPHEN BTruck was dirty and smelly inside. Roof leaked inside the box left upper corner and caused damage to my items. Truck had crack in middle of windshield which was concerning. Several claim stickers on previous issues around the door jam, and exterior.
Tyler Mall was good
Guy LMaybe using a deodorizer the van had a wet dog smell. It wasn’t horrible but definitely smelled. Everything else was great. Easy online rental!
Brandi PContinue with the great service...
TOMMY CI will never use U-Haul again
Steve SReps were super friendly at both ends. Truck was clean. And if I hadn’t known earlier, you guys would’ve been packing the truck you guys might need to advertise that little bit more.
Joe RI payed 126 and later paid 296 I returned that truck exactly how I picked it up it jus doesn’t make any sense how they make me wait for the second charge I would’ve just left the store if I new I was gonna pay over 400$ for 3 days
RAIJAUD ILake Charles was great; Lexington branch was not. (1) Poor customer service (2) unprepared for my appointment (3) changed trailer from dual to single U-box capacity and didn’t coordinate with me in advance - costs me unexpected trip expense and time (4) poorly trained personnel
Seaborn CN/A
walter dMake sure mirrors on the trucks can be adjusted.
James FThe staff was efficient and corrected a problem that my vehicle had with the turn signal. They worked promptly and corrected the issue by changing a fuse, and was on the road quickly.
Matthew FThe young man that hooked up trailer very knowledgeable and helpful. Move this young man up the chain of command.
Chris IWell staffed who were friendly and accommodating.
Catherine GNothing really. Pick up and drop off were extremely easy. Employees kind, friendly and helpful. Easy to get to.
Byron MNA
ELLOWENA WI comments. Great service. No problems either truck.
Shannon FN/A
Willie MI was supposed to have 12 furniture pads in the truck. I took the owner's word that the pads were in the back of the truck, didn't check and they weren't there.
Randy SOverall the experience was good. Disappointed in the help received online with getting someone to unload the uboxes. Never was real clear about what phone number to use during the whole process.
Philip KService was as good as expected, rental equipment worked flawlessly!
Robert Htrailer was very nice
Guy LThat guy was kind and friendly and he’s giving a nice service too I’m really satisfied with it
Akim DWas little upset seat belt does not work tried in tow of the latches multiple times would not latch
JOHN RN/A
WALTER DVery professional, helpful and friendly!!
JASON GI didn't realize I would be charged $182 for dropping the rental at the wrong drop off place. Lesson learned I guess
Alexus BNo improvments needed positive experience from pick up to drop off. Very pleased and recommend to everyone needing cargo rental.
CLINT BThe truck smelled like someone had been chain smoking in it. There needs to be a way for them to freshened it up.
DAVID BExcellent customer service.
ERIC H5 star service and reliable equipment.
BLAKE OEverything was just fine thank you!
STEWART DN/A
RICHARD TDrop off location was actually U-Haul Monarch Dr. Houma Louisiana
WILLIAM HThey were great they removed the trailer themselves
DONALD GFind a U-Haul drop-off location closer to the location you are downloading the U-Haul. I passed two before I got to the one given as my drop-off location.
MILDRED RAll this new fancy everything on your phone is great but is a bit confusing for older citizens
KENNETH DThe man that helped with the return was very kind and helpful. I was certainly a easy and great experience at the drop off location
CINDY VGot a hole in the roof I from something was told a bullet I lost two tvs and a sofa set due to water damage
Joshua T | Overall ExperienceMy storages had rat and cockroach 🪳 in it's and rain in the storage had to though away a suitcase of good clothes away because they had dead mice in it. Also took pictures of the dead mice and cockroach in that's building. I fell at that's location and the staff didn't thank I was worth there attention. I hope the man that's own that's site would look into how poor of the management care about his victim or people that trust them for service. I fell on 7/5/2024. I'm am 68 year old. Thanks for nothing at this site.
CASSANDRA R | Overall ExperienceExcellent service and love the people they made my moving and storage easy!
conley w | Overall ExperienceI never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.
David B | Overall ExperienceI had 2 U-Boxes of construction tools & equipment shiped to the facility from an out of state location. I unloaded the boxes at the facility. The local folks were very accommodating.
CHARLES R | Overall Experience