Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady working the counter was not very friendly. She told us she would give us an extra 30 miles since they didn't have the right size truck, which i reserved a week in advance. This resulted in us having to make an extra trip. She never applied them and i got charged for the mileage after 30 miles instead of 60.
Allison B
Rating:
1.0
Customer did not leave a comment.
Rachel P
Rating:
5.0
Customer did not leave a comment.
Zachary B
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER M
Rating:
5.0
Need to have hired help do his/her job.
DAVID G
Rating:
5.0
Drink holder fell out of dash after first bump in the road
JOHN B
Rating:
5.0
Customer did not leave a comment.
KENNETH D
Rating:
5.0
Customer did not leave a comment.
LEO S
Rating:
5.0
Customer did not leave a comment.
Zachary B
Rating:
5.0
Very nice folks running this place. Very helpful with my reservation and connecting/disconnecting the trailer when I picked it up and brought it back. Clean and spacious facility.
ROBERT P
Rating:
3.0
Returned the trailer, and the guy promised a receipt “ before I would get home”. I did not get the receipt, until I drove back to the Location and requested the receipt.
DAVID S
Rating:
5.0
Customer did not leave a comment.
Zachary B
Rating:
5.0
Customer did not leave a comment.
ERIC N
Rating:
5.0
Customer did not leave a comment.
Zachary B
Rating:
5.0
Service was great. Both providers were courteous, kind, and efficient. Pick up and drop off were performed quickly. Thank you!
ERIC B
Rating:
5.0
Customer did not leave a comment.
Zachary B
Rating:
5.0
Good service. Easy
Monte J
Rating:
5.0
Customer did not leave a comment.
Zachary B
Rating:
5.0
Customer did not leave a comment.
Zachary B
Rating:
4.0
Everything with U-Haul was fine until the lady that came to pick up the pods from my final destination was kinda standoffish and not friendly at all. Not very helpful either.
Joshua G
Rating:
5.0
Customer did not leave a comment.
Zachary B
Rating:
4.0
A U-Box was a great, timely and affordable way for us to ship a few large pieces of furniture across many states. We had quotes from several freight forwarders that were substantially more expensive for the few items we were trying to move. Using a U-Box worked out well for us.
Lindabeth D
Rating:
5.0
Customer did not leave a comment.
Mark W
Rating:
5.0
Zach and staff are great.
stacey k
Rating:
5.0
Customer did not leave a comment.
Zachary B
Rating:
5.0
The associate helped me out even though he was busy showed me how to strap a car onto the trailer
Kevin H
Rating:
5.0
Outstanding and professional service with patient and courteous staff onboard.
ALFRED A
Rating:
5.0
Customer did not leave a comment.
elizabeth a
Rating:
5.0
Customer did not leave a comment.
Tailyn C
|
Online Move In
Rating:
5.0
Nothing, top notch facility.
GREGORY W
Rating:
5.0
Customer did not leave a comment.
Andrew K
Rating:
5.0
Customer did not leave a comment.
Nathan M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zachary B
Rating:
5.0
Customer did not leave a comment.
Zachary B
Rating:
5.0
Customer did not leave a comment.
PAUL R
Rating:
5.0
Customer did not leave a comment.
BRADLEY W
Rating:
5.0
I would highly recommend!
Nathan M
|
First Impressions
Rating:
5.0
Jaiden is outstanding. He gives amazing customer service .
It does seem like the staff is spread thin. Many times there is no one in the office but the staff is top notch
ANNETTE H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
STEPHEN L
Rating:
5.0
Customer did not leave a comment.
Larry G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zachary B
Rating:
5.0
Customer did not leave a comment.
WALBERTO M
Rating:
4.0
Customer did not leave a comment.
peggy c
Rating:
5.0
Excellent service
Larry G
|
First Impressions
Rating:
5.0
Amazing staff and great facility!
Liz F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zachary B
Rating:
5.0
Customer did not leave a comment.
Zachary B
Rating:
4.0
The return wa easy. Nice attendant.
ROBERT R
Rating:
4.0
Customer did not leave a comment.
Gerald D
Rating:
5.0
Customer did not leave a comment.
SHAWNA S
Rating:
5.0
Customer did not leave a comment.
EDWARD N
Rating:
5.0
The facility is so user-friendly elevators are large. The units are clean thank you and the price is reasonable.
Jim H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RICHARD R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zachary B
Rating:
5.0
None. No issues and the rented piece of equipment worked great.
JEFFREY L
Rating:
5.0
Customer did not leave a comment.
Zachary B
Rating:
5.0
Customer did not leave a comment.
MICHAEL G
Rating:
5.0
Customer did not leave a comment.
James G
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER M
Rating:
5.0
The staff was very friendly and accommodating.
jeremy b
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TODD H
Rating:
5.0
Great service, these ladies know what’s up
CONNER M
Rating:
3.0
Customer did not leave a comment.
Jeffrey L
Rating:
5.0
We had a great experience so I don't have any recommendations. :)
AARON G
Rating:
5.0
Customer did not leave a comment.
Robert A
Rating:
5.0
My experience with excellent. No improvements necessary. I was well taken care of from start to finish.
DARREN S
Rating:
4.0
Customer did not leave a comment.
Caitlynn V
Rating:
5.0
Customer did not leave a comment.
HOWARD K
Rating:
5.0
Fast, Friendly Service, from all three different folks who helped us out! Ron, and you other two, we appreciate it!
DEREK L
Rating:
5.0
Customer did not leave a comment.
MATTHEW K
Rating:
4.0
I turned my equipment in a day early. Was hoping for a refund. Customer service agents were excellent!
MATTHEW B
Rating:
5.0
Zach was professional and helped me with early trailer and late truck drop-offs. Aiden helped with both drop-offs and was extremely friendly and knowledgeable.
RORY T
Rating:
5.0
Excellent and professional drop off with an unbelievable young man to receive our trailer.