Customer Reviews for U-Haul Moving & Storage at Kingston Rd

Rating:

5.0

Help me hook up.

Rating:

5.0

Thanks U-haul! You made our move an easier experience! The truck was easy to drive and spacious. The staff were friendly, efficient, helpful and professional. I would highly recommend this location to anyone!

Rating:

4.0

Very good service.

Rating:

5.0

Please tell your customers to turn off the tow light so the truck will go into overdrive to save gas!!

Rating:

4.0

Really difficult to park was the only issue.

Rating:

1.0

Very unprofessional Technical service. After two days going back and forth for the appointment which I booked online. Technician started at 9:30. After two hours ,I came to see how the installation is going assuming it should be ready soon but Technician ( If he was a Technician !,which I doubt it) was still struggling with just opening a nut which apparently he didn't know how to open it. They kept me until 1:15 pm ( about 4 hours). Technician left without any result and he doesn't care, left the car open. When I complained to reception while Technician was leaving they just apologized and said sorry he couldn't do it. Seriously !!! after 4 hours!!!. While I was waiting there, there was one of the cameras showing my car and I noticed Technician??! was not even sure what he was doing and referring on google or Youtube probably many times trying to understand what to do. Finally I didn't have any option but just take the parts and leave the store.!!This was the worse service I have ever had. Now I wasted two days of my time plus all the frustration and I have the parts, not installed in my car trunk. Thanks to poor service and management!!!

Rating:

5.0

For a change i got a new truck unlike last time. Very clean and well maintained.

Rating:

4.0

Very busy location on weekends. Very long wait times. The customer service rep was the most patient and polite person I’ve ever met. Working solo, lots of whiny customers and he was still pleasant, composed and professional. He deserves a raise! Once we got served, the process was fast and efficient.

Rating:

5.0

Gibson is friendly and understandable. His staff who help me to do the installation is very helpful and willing to do the extra step to help me

Rating:

5.0

Jude was fantastic! Thank you!

Rating:

4.0

The men working there were very helpful . It was an extremely busy weekend for rentals.

Rating:

1.0

first rental was booked and not available. was given a substitute equipment which has a flat tire.

Rating:

5.0

Person at desk was great.

Rating:

5.0

This location comes highly recommended. I used their services for the purchase and installation of a car hitch, and the staff were extremely professional and knowledgeable. Thank you!

Rating:

5.0

Very quick in and out process. Very professional and courteous man.

Rating:

5.0

Most grateful Worked very well for me! Thanks

Rating:

5.0

Keep up the good job

Rating:

1.0

You push equipment, I order, when I come for truck and equipment you don't have. Why when I ordered online you didn't tell me. Left me in bad spot. The gas situation is no good, refill more than you use, if short, charge!!! You sent message or email when I am driving, then when I get a chance to look, site expired.

Rating:

5.0

At drop-off location - he is really helpfull. 100% recommendation

Rating:

3.0

He didn’t tell me the truck ID number I was to look for was at the top of the vehicle - he said licence plate so i ended up walking spoil bff the whole lot in the rain only to have to go back in where he t said he told me it was at the top and then referred to it at licence plate. I was asked in the app to take a photo of the mileage but couldn’t find the mileage on the dash asked the lot guy for help but he didn’t know either, the desk guy came out and informed both of us you had to push a button on the dash to get the number -he was slightly condescending about it. Maybe a sticker saying off you can’t find mileage push here? The i was frozen out of the app because of too many attempts at getting a mileage photo - 3 of the photos were by the lot guy. I had trouble getting into the app to return the vehicle. Again trying to sort it put in bad weather. Yes i was able to call to talk to someone which helped. The app was reasonably easy to use aside from the repairs being frozen out of it.

Rating:

1.0

Charged almost 3 times the amount of KM driven. Do not recommend this location, do not rent from this location.

Rating:

5.0

This UHAUL location is the best in Scarborough!

Rating:

5.0

Make sure van is clean and smoke free

Rating:

5.0

Gibson was great! Easy pickup, smooth return and very friendly!

Rating:

5.0

I have used this location before and will again, great selection of equipment and always a courteous staff. Thank you

Rating:

5.0

The staff and service was polite and professional.

Rating:

5.0

I prefer the in-person option, would like u-haul not to change to app-based pickup without my consent. That said this location is convenient and well stocked w vehicles and materials, and staff / mgr are excellent

Rating:

5.0

The photo taking process prior to taking the van failed took me like 20mins. Finally, ai had to seek for help. The process could be further simplified

Rating:

4.0

Just keep up the good work.

Rating:

5.0

Be safe and satisfied 😌.

Rating:

4.0

It would be nice if the location was not over packed with units. Makes it very hard to get in to location with a car never mind towing a trailer or a large truck.

Rating:

1.0

Sale people’s not good at all and they don’t care

Rating:

5.0

Just keep those nice guys they are so helpful and welcoming.

Rating:

5.0

All was fine

Rating:

5.0

Thank you for your professionalism and making it very easy to rent the cargo van.

Rating:

4.0

They need update the fuel level I my 2nd last rental Was I drive around 30 km I put feul$30 And they say I have to put more diesel again Then I go back put $25 I lost Mandy and my time Please hope same update fuel thank you Vijayakumar Nadarajah

Rating:

5.0

Couldn't get the radio to work.

Rating:

4.0

We would have better equiped had we know the 10 foot van did NOT have a built in ramp.. which delayed our moved at both ends.

Rating:

2.0

To improve u-haul could start not changing the pickup address one day before the renting, and of you do, should have the truck available immediately. I wouldn't recommend.

Rating:

5.0

Fast service for pickup and drop off.

Rating:

5.0

The service at this location was fantastic!

Rating:

3.0

Please make sure you give customer full tank of gas instead of an empty tank.

Rating:

4.0

This is the 2nd location I was told to go return the truck and it was nice, but about 18km from the first location I was told to return my truck to, this 1st location is disgusting and at 1355 Gerrard St East Toronto. The owner basically kicked me out, and said he had no room for me to leave the truck there!! 2 issues here: 1) when your company sent me to return the truck, did they contact the location to be able to accept my truck, and seemed like the owner didn’t know about it. 2) after all that , it took me more than 3 hours and about 60km to go to the 2 places and return to my apartment. I hoped the returning plan could be executed better in the future.

Rating:

5.0

Very nice excellent

Rating:

5.0

Everythings was super quick and hassle free

Rating:

5.0

Gibson the general manager was awesome, explained everything in details since this was my first time using a u-haul trailer.

Rating:

5.0

I would like to express my sincere appreciation for the exceptional service provided by the manager. They were extremely helpful and responsive to all my inquiries, ensuring a seamless experience. Their professionalism and dedication to customer satisfaction were truly impressive. I highly recommend this establishment and look forward to sharing my positive experience with others. Thank you again for a truly outstanding experience.

Rating:

4.0

I had a great experience picking up my mobility scooter. The only problem was the ramp at 24 inches or 2 feet. Needs too be wider at 30 inches.

Rating:

5.0

Professional, friendly, super easy process. Would highly recommend

Rating:

1.0

They refused to different drop off location and wasted our time and money We paid 185$ extra and never gona use in future due to this.

Rating:

4.0

When I picked up the vehicle it was snow covered. The fuel level in the vehicle was less than 50% .The "efficiency" of the vehicle was terrible. I drove 40 km, added 10 litre of gas and was charged for not bringing the gas level to the previous level.

Rating:

5.0

Customer service at this location is outstanding. The manager made sure I received the correct discounted mileage rate for the van I rented. Grateful for their courtesy.

Rating:

2.0

Truck steering had lot of play no control

Rating:

1.0

Hello, I wanted to share my experience with your staff. I rented a U-Haul on January 31st and informed the employee that I would return it the next morning. The next day, he called me and asked for the vehicle. I explained that my move wasn’t done and that I would return it around 1300 or 2000 hrs. However, he responded in a very rude manner, saying he needed the vehicle immediately for another booking. I understand the importance of scheduling, but customer interactions should be handled professionally. Please ensure your staff maintains proper customer service in such situations. Thank you.

Rating:

5.0

Best

Rating:

3.0

Everything was excellent except the floor of the storage unit which was unsafe.

Rating:

3.0

Your rating scale makes no sense as in this context average has absolutely no meaning. Your scale should be a quality scale from Excellent to Poor.

Rating:

4.0

It was good the weekend staff was helpful and asked if the move in was going well.

Rating:

5.0

Excellent

Rating:

5.0

Excellent service

Rating:

3.0

I’m trying to cancel my storage and I’m not able to contact the location.

Rating:

3.0

The customer service representatives were very friendly at the site, but this thing of having to pay extra to have more access to your storage locker is total BS. There should be one price only for 24 hour access, like every other major storage facility that I've seen. The $140 I had to shell out for that rickety locker that I got was already too much, and now I have to pay more if I want to access my locker after hours? C'mon guys, Uhaul can do better than that.

Rating:

4.0

Customer service team at this location was always helpful and polite.

Rating:

5.0

It was an excellent facility for storage.

Rating:

5.0

Staff was friendly, helpful. The unit was clean and the times of availability were convenient.

Rating:

5.0

Staff were friendly and helpful. They were very accommodating and responsive to our needs.

Rating:

5.0

Very helpful, listened to my wants, needs and concerns and offered up solutions and helpful advise.

Rating:

5.0

Manager And Staff were great to deal with. Helpful and professional. Thank you. JD

Rating:

5.0

I have no problems.. the u-haul team at galloway and kingston rd.. they make an awsome team... i was a little diapointed. That the 8 days i had left on storage..i was unable to be rembursed for... but i understand its bussiness:) 20 stars i give the kingston rd u-haul:) thank you so much for keeping my belongings safe....and for curtisey. And overall respect and always helpful

Rating:

5.0

Great staff, they were very helpful!

Rating:

1.0

From the very start I had major issues, a very unfriendly girl at the front desk set up my account. It took her 45 mins to get everything correct, however even after this I found my 4 digit entry pin was 5 digits and was a generic 12345! She obviously couldn’t be bothered to set up a paid for service on the system. I came back the following day to have this looked into by two other employees, it took 9 hours to solve the simple problem and get me after hours access. The main entrance to the storage units were a health and safety violation on a daily basis, to the extent of having to physically move large heavy fed ex boxes out of the way every time I needed access to my unit. This location (for a storage facility) clearly has zero storage for the 10s & 10s of toe bars and heavy boxes that are delivered multiple times per day. They are constantly blocking the fire exits and main walkway to all units. This is clearly in breach of all fire/health and safety codes. For a customer to have to move heavy boxes and toe bars out of harms way to gain access is ridiculous. My unit itself was ok but had zero lighting within, not even the hallway lighting could come in overtop as the walls were to the celling. I purchased my own lock from a local store because the lady that set up the account didn’t state any difference, only to find weeks later I had to purchase a U hall lock because mine wasn’t “fit for purpose” All in all my experience at the location is a 0 out of 5 I wouldn’t recommend to anyone and I’d appreciate some kind of compensation towards my overpriced rental. On a more positive note there were a couple of staff members who were polite and expressed their apologies for the inconvenience of the mess. They also mentioned that the first girl I dealt with was let go. The entrance blocking and lighting both need to be urgently rectified for obvious health and safety concerns. I noticed multiple cameras within the storage entrance so any administrator should be able to monitor this on a daily basis.

Rating:

5.0

Great service ,the staff are very helpful and friendly.

Rating:

5.0

Rene very friendly and helpful.

Rating:

5.0

The staff were very friendly very nice. An excellent knowledge of what they're doing.

Rating:

5.0

Just a quick shout-out to Justin Abraham and the rest of TEAM U-HAUL...truly appreciated the help and understanding during these times - TRULY APPRECITED!!! ...and stay safe out there everyone... J Davie

Rating:

5.0

Thank you

Rating:

5.0

Great customer service! Always helpful and friendly.

Rating:

1.0

I rented storage on Kingston rd.i had a outside unit i had 2 attempts on braking into my unit at the price of $305 per month i replaced 2 locks the cameras there doesn't show 3/4 of the units i moved out a week earlier canceled so you owe me a week back thanks mike

Rating:

5.0

Justin Abraham went the extra mile , he is an excellent customer service rep, all the time smiling, very helpful , very flexible and very very polite! Thx. Farah.B and Youssef.T

Rating:

5.0

Helpful on phone. Timely and professional. Nice people.

Rating:

5.0

Justin Abraham provided excellent service and went out of his way to make sure the experience was as smooth as possible.

Rating:

5.0

This location has always been the one I go to for storage and truck rentals. The general manager Justin is the best !! Very professional yet friendly at the same time. Good job !!!

Rating:

4.0

It suited my needs when I needed storage.

Rating:

5.0

Staff was very helpful , even with my unplanned storage needs. Good job !

Rating:

3.0

A lots of mice

Rating:

5.0

Timely, informative,professional, flexible and a reliable service, Many Many thanks!

Rating:

1.0

My belongings were damaged from mice, My contract was forged by your employee, I cannot say anything positive about my experience

Rating:

3.0

Renting uhaul unit was efficient

Rating:

4.0

Always recieve friendly service at this location.