Customer Reviews for U-Haul Moving & Storage at Lamar Ave

Rating:

4.0

Jon did a great job getting me on the road.

Rating:

4.0

Nothing. The young white guy with all the tattoos and punk hair couldn't have been more professional or courteous. Having owned a bike shop for 30 years it's good to see others believing in, "You can't judge a book by it's cover." Hal

Rating:

5.0

My experience with this location's manager and staff was exemplary and should I ever need truck rental or storage space in the future, I will seek the services of this location.

Rating:

4.0

Had a great experience everything was good.

Rating:

1.0

Let the customer know that Lamar location. You have to have insurance ordinary to rent their U-Haul trucks.

Rating:

5.0

Every thing was Excellent I appreciate your being business thank you 😊

Rating:

4.0

The customer service was great..

Rating:

3.0

The lights wouldn't shut off properly and one light was out. The gas was incorrect when we got it. And was charged for the extra miles I didn't use

Rating:

5.0

N/A Anna Macon and her team provided excellent service!

Rating:

3.0

Keep being professional

Rating:

5.0

The guy that helped me had excellent customer service 👏🏽

Rating:

5.0

The brake was not the best but overall good

Rating:

5.0

Everything was fine at this time I don't see any need for improvement

Rating:

5.0

Everything was great

Rating:

5.0

Everything was good

Rating:

5.0

I would definitely recommend u haul to my family and friends

Rating:

5.0

I love the convenience of UHaul Storage. I needed a storage unit at the last minute and Uhaul came through for me. Thanks!

Rating:

5.0

Everything was fast and easy and JOHN made sure I was in and out of U-Haul which made my move easier. He had great customer service experience.

Rating:

5.0

Your staff/employees are always curious, knowledgable, and concerned about helding business in a professional and friendly manner. Thank you!

Rating:

5.0

Very professional

Rating:

5.0

Awesome

Rating:

3.0

I was charge twice for the equipment , I don't understand this

Rating:

5.0

Way better then the one in Texas

Rating:

5.0

Always on time and very helpful

Rating:

5.0

Have more Help

Rating:

1.0

Took over an hour when we were second in line to get our uhual. when I asked for the military discount (that I’ve used before and that I was told I was given over the phone) they wouldn’t give it to me. My reservation was messed up and rescheduled for the following month which is what had the note for the military discount but they wouldn’t honor it. Overall very disappointed

Rating:

5.0

My experience was great with both employees I came in contact with. Big Thank You to them for a great experience.

Rating:

5.0

Great Job !!

Rating:

5.0

They was great 👍🏼 in and out with no problems

Rating:

5.0

👍

Rating:

5.0

Excellent attention and very clear in its explanation

Rating:

5.0

Your salesman was warm ,knowledgeable, friendly & very polite. Everyone at this location was professional. Thank you for a great experience. Wanda J.Simms

Rating:

3.0

Too expensive. I rented a 10' Truck (which costs $19.99 in the website) for 1 hour and drove a total of 12 miles. However, I was charged a total of $57.83, with $11.29 of this amount listed as rental tax and $1 for environmental fee. I don't know why. it is too expensive!

Rating:

4.0

Only thing that I found not good was front window not clean

Rating:

5.0

10 out of 10 customer service!

Rating:

5.0

The customer service representative was very knowledgeable and helpful .

Rating:

5.0

Nothing everything was great

Rating:

4.0

Nothing.

Rating:

2.0

I gave below average because of infestation of rats and their droppings in the units! Other than that would have been a 10 out of 10!

Rating:

1.0

the guy working inside on the register was an arrogant Prick. Made me wait without going to ask for help from the employees did not get the truck at the time I scheduled! also the entire process has changed he made me use my credit card when I have paid with a debit card before with no deposit I feel he was just making some shit up to get to the next client. but yall need to put him on cleanup duty if he can give quality service overall

Rating:

5.0

Nothing concernin manager of customer service! His mannerisms was exceptionally awesome in bein a professionalism!! The trucks I noticed and verify are in needs of better safer maintenance done! Especially if the milage on the returned trucks increased tremendously!!

Rating:

5.0

Keep up the good work.

Rating:

5.0

It's nice but very expensive.

Rating:

5.0

Excellent service, please continue with the service provided today!

Rating:

1.0

You all lied about the marriage you know didn’t nobody use them many miles and you’re trying to double charge someone you ought to be ashamed of this company. No one you had everything at night liars

Rating:

5.0

Thank to Ms Anna and the Gentleman that was working on the outside and Mr Jonny

Rating:

3.0

Friendly and professional will return

Rating:

4.0

Every one was very nice and helpful.

Rating:

1.0

Front desk lady was rude and charged extra day for giving late the vehicle for 2 hours i was already called tho customer care she told ill wave off the extra. but still i got charged. I told to front desk person have already talk to customer care about it. She says i am the general manager and says wrong information you have to pay either ill put on lost n stolen case. worst service ever

Rating:

5.0

John was awesome!!!! and great pleasure to work with. His customer service is exceptional. He is definitely an asset to your company.

Rating:

5.0

Keep a smile

Rating:

5.0

Customer service was excellent and she made the process go so smoothly. I will be back when I need to rent one. This was a great experience for my 1st time renting.

Rating:

1.0

The woman worked with me and was so nice.

Rating:

5.0

Nothing

Rating:

5.0

GREAT CUSTOMER SERVICE

Rating:

5.0

Employees are great

Rating:

5.0

Nothing, Anna Mae Gibson and her team Charlie, KP, Jon, Lakin and Ed are all great keep up the good work

Rating:

5.0

Nothing At All Everything Was Perfect👌🏾

Rating:

5.0

It would be good if they have elevators for the top floor…

Rating:

5.0

Moving out.

Rating:

3.0

I moved out of storage unit,1026 on Sept 23, 2024, but didn't received a close out email or text. Rate are to high

Rating:

5.0

Na

Rating:

5.0

Thanks you have great customer service and I will surely do business with you again

Rating:

5.0

Great access and communication. Facilities were amazing

Rating:

5.0

Staff was exceptionally nice. They went above and beyond to help with this transition. I highly recommend this location.

Rating:

5.0

Thanks James for all your help

Rating:

5.0

Customer service was great

Rating:

5.0

The team on Lamar was very helpful professional, and courteous I will and already recommend to the person that is anticipating a move

Rating:

3.0

Once late on a payment they send letter and emails saying your storage will be sold or has been sold but continue to send a storage fee on top of extra fees. That have you questioning is my belongings still there or have you sold my items and still asking me for funds???

Rating:

5.0

Thank to everyone for being so professional and helpful especially Jon he really helped me out

Rating:

4.0

Short staffing, need more than 1 employees

Rating:

5.0

You guys are the best. Thanks a million. Special thanks to guy with the colorful hair. He always does his best to help.

Rating:

5.0

Very nice and friendly team at the Lamar location

Rating:

3.0

Rodents got into my storage and ruined a new mattress set and classic dvds I collect

Rating:

1.0

The store manager is very disrespectiful. Mold was in the storage unit 2002. My things had mold and MILDEW on it. That place is not good for your things. I had to throw my furniture and clothes away. Don't go to this location on Lamar iava. 38114.

Rating:

1.0

I had a problem with there billing. I believe someone was pocket the money. My granddaughter paid for a couple of months. I got the bill saying I owed for June. I went and paid June 104. 00 dollars. I said write on my receipt when next month is due 7-24-2023. The next week I got another bill for June for 104.00 saying I will be locked out of my unit unless the bill is paid. So we moved it out. Thank you.

Rating:

3.0

No access for the disabled!!

Rating:

1.0

The original storage was reserved for the Mendenhall location. I pick the truck up and they say they don’t have a storage available. So I ask the worker if she can call another store. She did and Lamar had 1 climate control available. I go to Lamar and the unit smells like mildew from the rat poison materials they put down. I had to take any items that were clothing, cloth and mattresses to place in a friend’s garage in fear that they would be damaged beyond repair. This is totally frustrating as it was a Sunday and close to closing time. They need to maintain their units wit an odorless product. My movers were having reactions from being in the unit any length of time.

Rating:

5.0

The staff was fantastic I could not have asked for better help and assistance while I was there. They were truly amazing.

Rating:

1.0

No elevator present. Had to climb up stairs with boxes to unit. Very inconvenient!!

Rating:

5.0

Very nice staff, convenient location, great overall experience each time I used your service

Rating:

5.0

Keep up the great job on Lamar

Rating:

5.0

Thank you for your hard work and patience with us. We had to move and remove within a span of thirty days and they helped us make it possible. We also noticed your trucks and equipment all over the city. Keep up the great work. And we will be there soon to say "Thank you U-haul!!!! 😅😅😅

Rating:

4.0

The unites was clean. It give 201 popular jail cell vibes, but it was clean.

Rating:

5.0

Thank you for helping our housing situation move woth positivity. Your staff Anna Mae and Charlie are always willing to help. Both of them helped me yesterday to get in and out of my storage unit before the storm started. Please tell them thank you!!!

Rating:

1.0

So much mishaps with this location. Not to mention being over charged because of an inconvenience caused by “the manager” .

Rating:

5.0

I appreciate the U-Haul Team Representatives going the extra mile to ensure I would receive a storage rental upon availability. They are an awesome hardworking team!

Rating:

5.0

Staff was very helpful and did a great job of getting me in and out! Will most definitely come here again.

Rating:

1.0

THERE WAS NO STORAGES AVAILABLE & ALSO THEIR WASNT NO TRUCKS FOR RENT EITHA

Rating:

2.0

Rat infested !!!! Nasty and customer service sucks from the ladies in there !! They knew previously to me renting the unit but never mentioned anything about it until a rat hopped out on my daughter chest !! Don’t rent here the gates never work just awful!!

Rating:

5.0

They mice issues all my belongings have mice droppings in them not satisfied with that

Rating:

5.0

The staff was very friendly and helpful and I was very satisfied with their service☺️☺️

Rating:

3.0

I didn’t no the Storage was upstairs,,and the Unit is to hot ,,for people to have to carry there Furniture back & forth up them stairs 🙏🏾 That don’t no one pass out,,that so unprofessional to me,,it need to be a better way,,

Rating:

1.0

Didn't like the way male employee at 3020 Lamar , talked about I didn't pay my bill I thought this was so disrespectful. Keep your mouth off of paying customers.

Rating:

2.0

The security gate was broken and from what I am told has been for awhile. I never saw rodents but the rat trap and piles of rat poop make it clear they have a problem.

Rating:

5.0

I had trouble with the rental truck starting and worker was there within 10 minutes and had it running immediately, and explained the issue and what to do if it happened again. Very patient and informative.

Rating:

4.0

I surely use you guys again, if need be.

Rating:

3.0

* if the machine broken & no one is on duty , you're not getting in the storage that day .

Rating:

5.0

The staff was very professional

Rating:

4.0

Need elevators. Stairs are tough.

Rating:

4.0

Thanks so much the staff was very helpful with the questions I may had they’re answered was also helpful

Rating:

2.0

Very unprofessional staff

Rating:

5.0

This facility was exceptional in every way. They were so helpful and friendly and renting my storage locker was a breeze. I high recommend this facility for anyone. The location is easy to reach and the hours are so very convenient.

Rating:

5.0

very nice

Rating:

3.0

Common Sense Courtesy ~was enough for Me to Rate this location with Well done for the environment itself~

Rating:

5.0

Jasmine gave me excellent customer services. She made sure I understood everything and was very helpful in assuring me that my belongings would be in a secured space. She deserves a Gold Star!

Rating:

5.0

I do not remember the young lady's name who helped me when I closed out my contract but I did want to say that she went above and beyond to accommodate our needs and I really appreciated her professionalism and outstanding customer service.

Rating:

3.0

It was upsetting to not be given a downstairs unit as requested. I’m disabled and storage was upstairs and very difficult for me.

Rating:

5.0

Miss Jasmine was amazing! The process was easy and straight forward

Rating:

2.0

The ceiling was leaking and all my things got molded!!!!

Rating:

5.0

I was very pleased that they worked with me since I wasn't in town very much. Staff was very helpful.

Rating:

3.0

The place has a lot of trash lying around and the lot is so full you can’t navigate the trucks into storage area to unload without assistance (moving stuff around to make way). They DID assist us for which we were thankful, it’s just the place was disorganized and quite a mess.

Rating:

5.0

Ya'll Rock #1

Rating:

3.0

They only had 1 cart per building and no elevator for the upstairs rooms which made it difficult to move in with big furniture and appliances.

Rating:

5.0

Great experience with Jazmine! Looking forward to returning to use the Lamar Semmes location for future business.

Rating:

4.0

This place was convenient and the staff friendly.

Rating:

5.0

this is the second time I've used them, everyone is always friendly and willing to assistance. I especially want to thank them when the storage door broke they fix it quickly.

Rating:

5.0

Staff was friendly & professional

Rating:

5.0

Very good service.

Rating:

5.0

Staff was nice, welcoming & helpful

Rating:

5.0

SUPER GENERAL MANAGER AND WONDERFUL STAFF! I GIVE THEM A BILLIIN LIGHT YEARS OF RECOMMENDATIONS! ~SUNSHINE

Rating:

2.0

I had a lot of things lost/damaged due to mold growth in just a few short months. But if it were not for that very important fact, I would give it a higher rating. Management was AWESOME!

Rating:

5.0

Personnel were very helpful especially because once I told them what I wanted, they showed me space but acknowledged that location didn't have what I needed and was not open the hours I required.

Rating:

5.0

No comments

Rating:

5.0

Thanks

Rating:

5.0

Good experience

Rating:

1.0

Storage place is awful anybody can go in, unit was to small, very inconvenient, to much money, they changed my storage place at the last minute from union to Lamar didn't upgrade my unit when I change