Trentiss M. on 9/22/2016
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Poor communication to its customers & too many hidden fees.
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James M. on 9/17/2016
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Ric Blankenship was very helpful and I would like to give him a special shout out.
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jennie b. on 9/12/2016
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Everything went very smoothly and I was very pleased with the services and
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Clevie E. on 9/11/2016
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Keep it the same everything was great
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Clyde N. on 9/7/2016
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Put in gas and and it clean
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ANGELA S. on 9/5/2016
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Hidden charges
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WILLESTER C. on 9/2/2016
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Back of the van had oil on the rubber mat. I suggest the equipment be properly cleaned before renting out.
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natanya s. on 9/1/2016
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Hire people who want to help others and do their job. Not rude or lazy and just collecting a check...Memphis locations are horrible. Management and coporate employees not helpful.very sad customer service.
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Shiela C. on 8/30/2016
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A/C ONLY WORKED WHILE THE TRUCK WAS IN MOTION. AS SOON AS YOU APPLY BRAKES A/C STOPPED BLOWING.
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Hal P. on 8/30/2016
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Very busy operation. The manager and associates were very helpful.
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Inez D. on 8/24/2016
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No improvements needed
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BOBBIE B. on 8/19/2016
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I didn't see anything that I thought needed fixing but maybe a little bit more space on the inside for supplies.
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Renee G. on 8/18/2016
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very nice accessibility.
very nice staff, office and yard.
could use additional staff, office and yard.
excellent service regardless.
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Regina J. on 8/18/2016
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I had a overall great experience with Uhaul. Thanks to all of the customer service reps. Lisa was wonderful. I had an issue with the Uhaul and had to get roadside assistance which made it impossible for me to return the truck when I was assigned. I called the store on Lamar but never got an answer however I did speak with a customer service rep and explained to her my situation. She was very helpful and informed me since roadside assistance took so long that I would be able to keep the truck one more day with no charge. She also stated that she was typing the notes into my account so when I return the truck it would reflect on what she put in the notes. However, when I returned the truck the store charged me for another day and did not want to hear anything I had to say about what the Uhaul customer service rep had stated. So I ended up paying for another day. If I can deal only with the customer service reps via telephone or internet I will be using Uhaul again but if not I think I am going to try to find other means of moving. Thank you and have a Blessed Day.
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Tracy W. on 8/16/2016
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The men at U-Haul were very nice and spent a great deal of time (in 100 degree weather) figuring out why our truck's tail lights would not work. He got it fixed and we got on our way. Very nice and helpful. Will definitely use again.
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Wilson S. on 8/16/2016
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Pick up and Return went flawlessly. Thanks for providing great service.
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james m. on 8/15/2016
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they were fast and efficient
thanks
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KENNETH B. on 8/12/2016
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overall experience was very positive. They had the exact trailer I need and the customer service was excellent.
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Delaina C. on 8/8/2016
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I admired being treated with respect. Ric was very helpful and had a wonderful sense of humor. The gentleman that closed out my last transaction and emailed me my receipt was understanding and quick to resolve my situation in a professional manner. I really like the service I was provided. I do apologize for forgetting the second gentleman's name. I will definitely use them and recommendation others to use them too.
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Khang T. on 8/7/2016
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One worker was not at all friendly as I was tying to drop the keys off in the after hours box. He just kept telling me they were closed so I didn't really understand what he wanted me to do. Eventually someone that was much friendlier told me to drop the key off in the box and they will take care of it. That's what I like to hear.
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Leonard F. on 8/5/2016
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Thanks Ric, for taking care of me, Great service.
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Lue Ella M. on 8/4/2016
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I always receive great customer service.
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Kathleen S. on 8/2/2016
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I had hired the truck until 6:00 PM. We dropped it off at 4:45. We were told to go across the street and fill it up with gas. we did so and I went in to get my receipt and they told me to come back the next day because they close at 5:00. It had just turned 5:00. They knew we were there and turned in the keys before 5:00. I do not appreciate that kind of behavior. I consider that terrible customer service.
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John P. on 8/2/2016
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Nothing at all!
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Laura H. on 8/1/2016
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Uhaul did not have the truck I ordered at the time and location that I ordered it. The truck I ordered was not available for pickup where I ordered it. I was sent driving to multiple locations. The staff at assorted storage locations would not make any phone calls to help me fix the mess, they all had major bad attitudes. Uhaul did not return calls as promised while trying to fix the mistakes they made. This affected my scheduled movers at both ends
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