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kevin s | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Lincoln Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Basil was an incredible help. Everyone at this location was stellar. Thank you to all of the employees there.
jo mStaff was extremely thorough and helpful! Facility is clean, well maintained and secure!!
Shawna w | First ImpressionsVery friendly, helpful, and understanding staff.
Anna AEasy place to return the equipment to.
CALVIN SMore options for one way trailer rentals would be helpful.
RONALD HThe U-Haul U-Box staff has been so helpful and professional in this experience. I still have two U-Boxes at the facility and have no doubt they will continue their habit of excellent customer service. Thank You!
kim nExcellent service and professionalism
STEPHANIE B | First ImpressionsI always have a wonderful experience using UHAUL. Thank you very much 😊
BERNA HMy experience with the U-boxes was good and bad. I was able to get all my belongings packed tightly into 5 U-Boxes. They did get picked up and delivered to my new home in Texas. The U-Box drop off and pickup process was excellent in Texas from Cecilia. Unfortunately, timing is not a priority for UHaul. My boxes were delivered early. That was OK with me. I called to have them picked up. It took them 3 days for them to pick up the boxes. They were late sending the boxes to Texas. They arrived in Texas 3 days after they promised to deliver them. I called to have the boxes removed, and it took another 4 days for UHaul to pick them up. One last issue is the size of the U-Boxes. They are supposed to be 95" long. I found them to be 91" long. Unfortunately, those 4" can be critical for some furniture pieces. If I move again, I will probably use PODS.
Jeffrey MJake and Misty were great to work with
Denise M | First ImpressionsFriendly and Efficient!
Bob E | First ImpressionsHad to drive 4.5 hours round trip to pick up 4x8 trailer after reservation was made at my local dealer 3 weeks in advance. This would have taken 1/2 hour. Horrible experience and no one could have cared less. Last pick up dealer was fair, other 2 should be fined and compensated me. Hope I never have to rent again from U-Haul!
Kurt WGreat overall experience. Didn't know I'd need a padlock beforehand, but an adequate was was cheap and available in store, so no worries there. Staff was extremely helpful throughout the process.
Donald Gdropped off car dolly a few days before truck. employee was very helpful in disconnecting tow vehicle and dolly in a timely manner..great location
DALE GFive stars for overall moving experience with u-box. Another five stars for Lincoln Park, Grand Junction Uhaul, for kindness and going extra mile to help us out during our move from FL to CO. This awesome truck driver lady name Madison was really helpful in lining up my boxes by the curb with doors facing my front door for easy unloading into the house. I appreciate it so much. She communicate well, called back when she said she’d call back with time and everything. I will definitely use uhaul again for moving. The smoothest move i’ve had.
Evelyn M👍
JAMES N | Overall ExperienceThe passenger side mirror needs attention
Carla WStaff was extremely helpful and courteous.
CARL W | First ImpressionsTwo Thumbs up
ROBIN M | First ImpressionsThis is the best place to execute your entire move! Staff is helpful, kind, and exceeds customer satisfaction rating because we all know that it is stressful. They have worked with me to make sure I was able to keep my stuff at one point. They just really are the best.
Breann B | First ImpressionsJake was friendly and helpful. He answered my questions and got me set up with a unit.
ryan w | First ImpressionsThe only maintenance item I seen was the trailer had a center rear marker light out when I picked it up. I reported it when I dropped it off.
MICHAEL SEverything was ready for me to pick up the trailer I rented. The staff is very helpful and made the process easy and very quick. The drop off was easy and they explained all the charges so there is no surprises. Thank you for the great experience.
TERRY WEquipment was mostly clean but could have been better. Thought the truck rode like a brick! Was horrible on concrete pavement. Dont know if that is normal or if the truck needs to be serviced. Anyway, won't be renting a 26' truck from UHaul again.
TINA CThe employees at the north ave grand junction location were excellent at what they do. Highly recommend and will be a returning customer
WILLIAM SBasil sucks
CHRISTOPHER H | Overall ExperienceMore customer service people. Long wait times.
RICHARD HGreat people work here.
DANIEL VWas very hi helpful and understanding
tammy e | Overall ExperienceIt was a smooth, clean drop off location. Easy in and out.
SHANNA TVery very friendly and extremely helpful 👍
Ginger C | First ImpressionsTotally great people!!!
MATTHEW KIf I am ever in the need of a storage unit again, I will be back!
Jessica B | Overall ExperienceGreat staff. Love using this location.
Kerrilyn C | First ImpressionsRemove ABC storage as a drop location. I drove an hour out of my way and although they were open nobody answered the phone or could be found onsite. Thankfully there was another location in town. I ran a mini storage and believe me they saw me on camera and ignored it.
MAUREEN LQuick and easy truck drop off. Friendly staff.
MICHAEL DPrompt and courteous service on my return. U haul you have another winner with this location.
FREDRICK JPick-up and drop off was quick, smooth, no surprises, all employees were helpful. Pleasant experience, the trailer worked very well.
PETER VThank you Angela for helping me turn lemons into a lemonade stand! Such a great service experience. I appreciate it
DENNIS SCheck in was very slow. System was down and back up system wasn't working. It took 4 attempts on the back up to check in.
Charles HI’m very pleased with the services offered, the size, security and cleanliness of the facility, as well as staff friendliness, knowledge and helpfulness.
Sean T | First ImpressionsEveryone was great to deal with!!
Lori M | Overall Experiencethe staff was very helpful when i was leaning towards something with more space. i do thank you to all that helped me buy my storage for 2 months.
Tamika M | First ImpressionsOverall great experience! I would use uhaul again for a move and recommend them to others.
Brittany HThe next customer will be TOTALLY PLEASED!
JUDITH CVery nice and huge place with very helpful staff.
Mike D | First ImpressionsThey were not very friendly. If you ask them a question directly, they would answer, but not with any enthusiasm or interest. They were average. They should strive to match the service level of the Brooksville Florida office.
LYNDA WStaff was very polite and thorough. We rented a 4x8 trailer for a one way trip and the staff person inspected and made sure everything was ready to go. All went well without a hitch...no pun intended. Very impressive customer service. Highly recommended.
DODGIE VJake and Chris are great! Thank you guys
alicia l | Overall ExperienceI was completely disrespected and angered by the manner in which I was spoken and handled by the GM and staff member at 12611 Research Blvd · (512) 258-5255. They were extremely rude, disrespectful and ended up hanging up on me. They left me on speaker not knowing and I overheard them handling a customer rudely, and when I asked them to then take me off speaker phone they would not. I told them I was not happy how they spoke to the customer, I asked them to take me off speaker again, I tried to request a van pickup and when I asked the two women to stop talking to me over speaker phone and just have one person speak to me they hungup. The fact I then had to pay to have my box delivered since I refused to call them again and get a van caused me to spend more money than I should have. So for that reason Im not recommending uhaul and dont plan to ever use the service here in Austin.
Natalie PGood location and staff
JOEL PChris was amazing, friendly, and knowledgeable!
JAMES G | First ImpressionsThe only thing I was not happy with is I rented and paid for a furniture dolly and they didn't have any on hand. I still haven't been reimbursed for that missing piece of equipment.
CAMILLE BBoth pickup and drop off locations were maintained well in the areas I saw. The Auto Trailer was amazingly simple and user friendly. It towed very nicely as well. My only issue was that I had brake lights and turn signals but no running lights. That created a hazard after dark.
NORMAN DGreat. I will definitely go back if I need another storage facility. I would highly recommend this U-Haul facility.
carol f | Overall ExperienceOverall - great experience! Thanks
Delainee GEverything was great. Check in was smooth. Check out was smooth.
STEPHEN BThere was some confusion on the U Boxes, however Jake at the Front desk was awesome to work with and get everything lined out.
Lori M | First ImpressionsThe staff was very helpful and always on point with security. I really appreciate them. Jake was exceptional. Thank you.
heather p | Overall ExperienceBasil, Jake, Misty, and Alex, as well as other staff were always professional and kind to me. Their customer service made me feel valued as a customer and member of the local community. All the best to them. Thanky you, L Harris
LE'ANDRA H | Overall ExperienceI used the app to pick up and drop off my truck. I tried reporting a minor problem on the app, but when I did that, it would not let me continue to drop off the truck, so I restarted and said that there was nothing wrong. The problem is that the drivers side door will beep when it is open and no key is in the ignition. That was annoying and not very helpful.
SEAN BI had 3 pending charges in my bank that took a while to get figured out. I know part of that is my bank but from your end I should have only had one pending charge that got sent through when I brought back the trailer. Not 3. Maybe find a better system than the one you have. Otherwise it was a good experience.
WENDY HEverything was great, Thank you so much we will be using you again and recommending you to others.
SHARI LU-Haul in Grand Junction, CO and Flagstaff, AZ made our complicated 3-stage move so easy. Your supplies, hours of operation and ease of renting storage units and trucks was so convenient. Your staff were ALL so friendly and helpful. Your facilities were always so clean and well maintained (we used indoor storage units). Your business has a good thing going!
NANCY H | Overall ExperienceGreat people!
victoria h | Overall ExperienceTruck was clean and ready to go when I got there, quick, easy and friendly.
RYAN GVery helpful with drop off of auto transport and truck!! People went above and beyond what was necessary!!!
WILLIAM HEveryone that worked there was kind, helpful and i formative on everything!! It was great service and hospitality!!!
WILLIAM HEveryone at U-Haul has treated me with the utmost courtesy and respect. I would definitely recommend this U-Haul location to anyone looking for storage space.
CARROL B | First ImpressionsAll in all great experience. Felt like I was jumping into on of my own trucks on any other day. The only thing I might suggest is clean the inside of the windshield. Just like my trucks this one had an annoying glare when the sun was at certain points which made visibility less then optimum. I will be back to rent again. 5 stars and two thumbs up
Michael DGreat as always
William R | Overall ExperienceMy experience with the U-Haul U-Box staff at both the Grand Junction, CO and Simpsonville, SC locations was excellent, especially the delivery teams. They were just awesome. The ladies from both locations delivered the boxes exactly where I wanted them, they were absolute professionals at backing trailers, driving the fork lifts, and were just impressive at their abilities. I hope their management teams take notice of their value to the company. My move was very large, I had 10 U-Boxes and I moved 2000 miles. I could not have asked for an easier experience. The delivery coordinators were excellent, the delivery drivers were amazing, and to top it all off, they were friendly too. In today’s world, you know that’s a welcome surprise. Thank you, U-Haul, for having such an awesome staff. Kudos to the GJ delivery team: Alleshya and Madison Kudos to the Simpsonville delivery Team: Cherrell and Shereka These ladies deserve raises, they are the best of the best.
Renee VGreat experience. When organizing the unit, I sometimes wished the lights would stay on longer. However, their timing is understandable.
DAWN B | Overall ExperienceJake & crew were awesome!
paul b | Overall ExperienceThe biggest and best Uhaul location and storage unit place I’ve ever seen! The guys were super helpful and friendly. Will recommend them to friends!.
CHERYL CThank you. Best money that I spent during my move. Would highly recommend and would rent again.
SCOTT PWe had a great experience with everyone we dealt with on the phone. Morgan, who delivered/picked up the containers, was super friendly and did a great job!
Karen HThe you have work at the grand junction u-haul helpful and easy to work with
Frederick C | First ImpressionsClean, classy and very secure. It's so much better than the other storage places in town. To top it off it's all indoors.
Daniel D | First ImpressionsEverything went smoothly with check in and checkout. Our property items were well protected! Thank u Uhsul for everything!
Marjorie J | Overall ExperienceAwesome 👌 and would definitely use again
donald m | Overall ExperienceHappy new year! God bless you all.
Jose M | First ImpressionsFriendly staff
John B | First ImpressionsThere was an issue with your credit card reader....one of the staff members said that it doesn't always work. I wanted to use another card. Frustrating. Please get a new credit card reader. Thank you. It would be great if you could call me so that you could take off the charge for the card that finally worked in your reader and then I could provide you with the credit card that I wanted to use.
Marjorie J | First ImpressionsThe staff are very helpful and friendly . They doing great job. When I need help, they are always there! And be sincere. The facility super clean and maintained. I really love this place very much .
Hsiao L | Overall ExperienceGreat group of employees. Very helpful in arranging services and understanding our needs
jeffrey b | Overall ExperienceEveryone was always kind. I didn't have a lot of interaction with staff but typically they were very kind.
Salina M | Overall ExperienceVery easy process for renting and closing out.
RITA K | Overall ExperienceAmazing service all around. I am very happy with everyone I dealt with from picking up in San Antonio to dropping off in grand junction. On top of the amazing service the two times I called customer service they both helped me with my questions. Thank you for making moving and traveling easy.
OSCAR H | Overall ExperienceThank you to the U-Haul staff ! Have a Happy Holidays!
Jamie S | Overall ExperienceThank you 😊
Allie M | First ImpressionsQuick signup
Robert H | First ImpressionsThis facility was clean. Staff was helpful and polite.
Keanan s | Overall ExperienceI love this facility it's awesome and the whole process was painless!
jose M | First ImpressionsGreat experience! Will recommend and use again!
William S | Overall ExperienceFriendly staff and clean location.
Mark L | Overall ExperienceThe people who run this store are very friendly, helpful and committed to their customers. Really great store!!!
MARY J | First ImpressionsThank you U-Haul and U-Haul employees for making it such a great experience!
Jamie S | Online Move InI kept forgetting to put an asterisk before my code and checking in got wonky because of that.
Sara T | Overall ExperienceHave had storage units here since Dec 2018. Convenient, fair pricing, terrific staff.
Kimberly M | Overall ExperienceThe alarms going off was nerve wracking. It was nice to be able to get out of the weather in the loading zone. The climate controlled storage was great! What a good idea.
GREGG E | Overall ExperienceWe rented an indoor climate controlled space for almost 3 years, The facility was excellently maintained and easy to access. When we moved our stuff out it was dust free. This was a great experience.
andrea v | Overall ExperienceI wasn't even finished with my unit and they just assumed I was
Daniel F | Overall ExperienceThank you for the year and 8 months of successful storage
JENNIFER P | Overall ExperienceOnly complaint is the often raises in unit price
BRIAN G | Overall ExperienceReasonably priced though would be even nicer if the cost was just a little bit cheaper. Not a bad place to have your things stored though. Would definitely recommend to a friend if they asked.
albert b | Overall Experience.
Frank N | Online Move InI thought the girl working the counter was HOT 🔥🔥🔥🔥 ❤️❤️
ANTONIO M | Overall ExperienceIt was frustrating that I kept receiving bills for things I didn’t need to pay. I had purchased one month and got one month free. I also purchased insurance and paid for the two months, but didn’t get the money back for the second month. Wasn’t there two months, but was charged for the two month insurance.
Kimberly S | Overall ExperienceThanks again!
Scott M | Overall ExperienceVery easy rental process. Front office man is very helpful.
Avarie S | Overall ExperienceI rented the storage unit for my son to put his belongings in over the summer break from college. Everything was easy and worked except for the fact that we forgot the lock key at home in Littleton when we were there to move him in for the new year. However, the employees were able to give us a number to a locksmith and he helped us get the lock and unit open. We will rent a unit from Uhaul again next spring/summer, but we won’t forget the lock key again!
Andrea T | Overall ExperienceGreat storage place, clean, well organized with good security. Friendly and super helpful staff that goes above and beyond to help you out. Will definitely be using this facility every summer until kiddo finishes college.
IWONA B | Overall ExperienceThank you
Farley B | First ImpressionsEveryone was very nice and helpful today . The facility is very clean and well secured little bit hot but other then that I’m happy that I chose uhaul..
Margie R | First ImpressionsYour staff is super nice, very helpful, and kept me informed and up-to-date on every aspect of service. Hats off to them!
Mary S | Overall Experiencea friend was using your facility and when i came in with them i remembered the excellent way they were treated. i remembered that and came here when i needed storage services like yours .... and i was treated the way i remembered. these people are really great. if i have a need or if anyone i know, you're who i recommend. thx!
tracy m | Overall ExperienceThanks for all the hard work you guys did for the storage facility. Sincerely Dustin
Dustin E | Overall ExperienceWonderful to work with!
ROBIN A | Overall ExperienceTreated so well and they couldn't be any nicer or helpful
tracy m | First ImpressionsI have to be completely honest I haven't had too many storage units, but I've been to some of my friends that are another locations that in comparison to y'all's it's night and day difference between the security and the cleanliness of the your facility over others. Your definitely five star.
Jacob H | Overall ExperienceI couldn't love it anymore.It's the bees knees that cats me out the dog's bark.It's the best there is.It really could not be any better.
KEVIN T | Online Move InHad some issues(computer) when trying to rent the unit, but with some patience the staff(x3) was fantastic and very informative. Glad I chose this location and like the security measures.
Gregory S | First ImpressionsI love using this storage unit, they are great people and very friendly
Phoenix S | Overall ExperienceI've used this U-Haul before, and will do so again in the future. Easily the best Storage place in town
charles f | Overall ExperienceWell kept facility and outstanding customer service.
Mark L | Online Move InBasil and the staff at this location are amazing. I have always had great service at uhaul.
Carla G | Overall ExperienceI went to rent the Storage on the afternoon of May 16, 2024. The staff's service was super considerate and friendly, and I felt like they were good friends. It's a trustworthy place！ 👍👍👍
Hsiao L | First ImpressionsPlace is huge but so well maintained. Very clean with super friendly and very helpful staff. They have carts available at the facility to help transport stuff from car to the unit what I found very helpful and convenient, so far this is a first facility I had them available at. The renting process is easy and quick. Great place to store collage student dorm stuff instead of dragging it back and forth.
IWONA B | First ImpressionsI have recommended U-Haul to a lot of people good people good facilities all around excellent I have no complaints I have rented from them trucks storage many times thank you
Shari L | Overall ExperienceU-Haul is the only moving service and storage facility me and my husband use. We love the service, the dependable trucks and trailers, and the ease of pick up and return rentals. So add is helpful, pleasant and affordable.
KRISTINE P | First ImpressionsI work overnights. From 4pm to 4am. Durring my day off every week, Sunday, they have reduced hours in the car port side of the facility, and ope9nong at 6am, and closing at 11pm is rediculess when it's a self storage facility. As a night workwr,those are my main hours functioning as a human. I hated having to stay up till 6am ypur time, an hour from bedtime my time, or wake up hours early, on a working day, or jistvnevwr sleep in on my one day off a week, to access my property. The one time I got to use the car port, I had a worker track me down, to ask me to move my truck from the car port so he could lock it up, my storage unit was 1159, caticorner from the entrance. So tha kful he interputed me grabbing 2 boxes, and helped me make the decission to save $1,992 a year by not using this "self storage " storage facility.
JOSHUA D | Overall ExperienceThe check in-check out system was not intuitive, and the building was tough to navigate. The requirement for a certain type of lock is also bizarre considering I’ve done my homework on my lock and know that it is harder to pick and just as resistant to a set of bolt cutters. This is my 3rd storage unit and has probably been the worst one so far.
Shane M | Online Move InCannot believe how wonderful the assistant manager was ...so helpful and kind. Excellent customer service 5 star. He deserves a promotion . Thank you.
nancy g | Overall ExperienceAbsolutely amazing and I will be coming back!
Joshua C | Overall ExperienceThe office staff and Missy are great.
Mark S | Overall ExperienceGreat customer service.
Carla G | First ImpressionsBest Uhaul experience while moving and storing my items for 4 months. Staff was exceptionally knowledgeable about their job/computer systems and friendly.
Danna R | Overall ExperienceGreat service and support. Thank You 👍🤠
JOESEPH J | First ImpressionsThe staff were beyond helpful. the units are clean and the floors are spotless. having clean bath rooms there is great! We love everything about the facility, thank you so much!!
ALLEN G | First ImpressionsFacility is very well maintained and staff is super helpful and informative :-)
Daniel M | First ImpressionsYou guy's are the best
Shari L | First ImpressionsEveryone was helpful. The only thing I didn't like was how high the price for the unit is compared to other local storage places. I have a friend that had the same size unit and only paid 80.00 per month and i was paying 150.00. that's almost double? her unit was climate controlled as well? The staff was helpful, expecially Jake, the office contact and Misty, the lady that cleans the hallways.
shawna h | Overall ExperienceWas able to get a good location and unload a 15' truck into a 10'x10' unit in 30 minutes. Able to drop off the truck afterwards as well. Being open til 7 really helped since everyone who participated worked until 530.
ANDREW H | First ImpressionsGreat staff, super clean facility
tina C | Overall ExperienceFacility was great, customer service is lacking in the office area.
Dominick H | Overall ExperiencePricey for monthly storage compared to other local places.
Jennifer M | Overall ExperienceI've used this U-Haul location for storage and rental trucks on several occasions and have always had a great experience. I recommend them highly. The employees are knowledgeable, helpful, and friendly. Overall, I've always had a very good experience.
TERESA H | First ImpressionsBest storage center I have ever been too.
CHRISTINA D | First ImpressionsThere were no directions on using the two key pads to get into building & had to go office for help. Plus my code didn't work until I used office key pad.
jill H | Online Move InVery kind staff and were extremely helpful.
MARALYN C | First ImpressionsI rented a couple of storage units over a six-year period and the staff was always friendly and helpful. I would absolutely recommend this facility to friends and family whenever they need to store their belongings. If you get behind, just talk to them and they will do the best they can to help you out. Kudos to Basil, Jake, and Cindy, they are the best. Thank you all for your compassion, patience, and understanding.
Michael G | Overall ExperienceToo expensive.... I mean really!
Robert S | Overall ExperienceExtremely nice management/owner.
CAROLINE N | Overall ExperienceYou guys have an amazing team that is very helpful and friendly.
Cynthia W | Overall ExperienceI cannot say enough about basil he went above and beyond for me many many times I don’t think that I would’ve had my storage unit. If it wasn’t for him I appreciate him and all of his hard work.
Lara H | Overall ExperienceThe staff has always been great with my needs and concerns. Over the top helpful with my clean out on sunday
SEAN S | Overall ExperienceReally professional and helpful staff.
Annie V | Online Move InSo clean, convenient and easy to access. Very friendly and hard-working staff. I had no worries about security and appreciated being able to enter the garage area to enter my unit. Great experience!
rey b | Overall ExperienceThx Basil & Jake for caring for yur customers on a personal level
bryan g | Overall ExperienceRandom fees were added due to there mistakes and they are not friendly, very ignorant you get told different things from different employees and then when you ask for a copy of anything they get offended and told me I have two days to move my stuff!!!!
hunter c | Overall ExperienceAlysha and Jake have been very helpful...
David C | First Impressionsthank you
Vally J | Overall ExperienceVery friendly and helpful
Steven A | Overall Experiencethe space (unit 1911) had signs of visible water damage (missing ceiling tiles and yellow water spots) and mold, not good for storing anything but especially problematic for upholstered furniture. in an effort to protect my furniture, we put our moving blankets on the floor. because black mold is toxic and the spores love to stick to fabric, i left the moving blankets in the storage space (per the instructions of the woman working there yesterday, i did not get her name but she was cleaning up the storage space area). anyways, the cost of the blankets is a loss on my end and it seems like the fair thing would be a reimbursement. all the staff at this location that i interacted with were great, but the space itself was not great. and the general vibe of homeless/undomiciled people around the facility is kind of a bummer too.
DANA G | Overall ExperienceYou're staff has always been very pleasant. When I needed help they were always very helpful. Thank you for everything.
KIMBERLY M | Overall ExperienceThe biggest reason I use U-Haul facilities is the fact that there are secure, climate-controlled, indoor rooms. That isn't available in most other facilities. Issues that do arise--like flooding last summer--are addressed quickly.
Wanda S | Overall ExperienceThis was an excellent experience, easy to start & end contract. Using the App to make my payments was simple. Always secure & super clean. Thanks!!
CHERYL M | Overall ExperienceOne of the nicest storage I’ve used, staff was beyond helpful! Thank you!
Teryl M | Overall ExperienceStaff is always friendly and knowledgeable, every area is clean and well maintained would highly recommend
Joyce M | Overall ExperienceThank you so much for keeping our home items and artwork safe and secure.
KIMBERLY P | Overall ExperienceAppreciate the fast storage and ability to get a future truck, thanks for the fast help!
Teryl M | First ImpressionsThank you for your storage service
JENNIFER V | Overall ExperienceExceptional staff. Not sure why it's advertised as 24 hour when that's only for truck drop-off. I assumed storage was also 24 hour, and I'm sure I'm not the only one who thought that. Still happy with the service/product overall, though.
AUSTIN R | Overall ExperienceThis storage place was A+ all the way around! It was always clean (even the restroom), the staff was always so helpful. I will definitely use this facility again when needed.
Kristine N | Overall ExperienceThanks very much, we'll be back in the spring!
Scott M | Overall ExperienceAll was great!
Dilyce M | Overall ExperienceAwesome staff. They genuinely care for all their customers.
ruby a | Overall ExperienceThe staff is wonderful and friendly and really take pride in it being clean!
Shanae M | Overall ExperienceWish you prorated. Having to pay a month storage for an empty unit. But would recommend to others
Karen F | Overall ExperienceWanted smaller box truck, but they had none available when I got there to check it out and I made reservations for it. The one I had to use was very difficult to get into and out of for a short elderly woman.
carol f | First ImpressionsGood job
Douglas C | Overall ExperienceHad to move out rather quickly due no prorating. I am renting a truck from same place on the 6th, I am not going to pay 104.95 for 6 days, so this was a major inconvenience. While moving out the bay doors were broken.....this was a major inconvenience....due an inefficient procedure to have the doors open for people trying to get to their storage. A procedure needs to be in place if the bay doors don't work again.
Katja S | Overall ExperienceMisty is amazing!
Dan S | Online Move InWe rented a storage unit for two years. The grounds were always clean. The staff was always professional and answered any question we had. We felt our belongings were safe and clean.
Richard O | Overall ExperienceGot a bit expensive. But nice
Braden B | Overall ExperienceWe used the storage facility in Grand Junction for about 15 months to keep some processions separate from our move there. The price was reasonable and the it was indoor storage. It was kept well clean and the staff was extremely friendly. My wife and I would recommend it to anyone and would use it again if we need additional storage.
sam s | Overall ExperienceStaff was friendly and knowledgeable, especially “Ducky,” who helped me get set up initially, The security systems in place and cleanliness of the facility gave me peace of mind. I’d definitely go back to this particular UHaul if I ever needed storage space again in Grand Junction.
Karla O | Overall ExperienceEveryone was so helpful and I loved their personal approach. I felt seen and was always helped quickly and with a welcoming smile. Thank you!
Anton U | Overall ExperienceAlways friendly and clean. The staff was always very nice. A little pricey but knowing your belongings are secure balances out the extra you might spend.
Cathe R | Overall ExperienceThe only issue I had was receiving my units late. There was some difficulty with finding a transportation company who could transport them from Arizona. Staff kept in contact throughout the process and gave frequent updates.
Daniel R | First ImpressionsFacility and staff are excellent and would do business with this facility in a heart beat!!
Michael D | Overall ExperienceI reserved a 10x10 drive up unit. When I arrived in person, the only unit available was a 5x10. On 6/6 I will be arriving with yet another 5x8 trailer and will not have enough room to store all of my belongings, which puts me in an awkward position. I will now be forced to rent yet another storage unit now.
Samuel M | First ImpressionsExpensive but worth paying for the safety and security as well as climate control… thank you!
brandon h | Overall ExperienceVery clean and well maintained. Safe and secure.
TIffany V | Overall ExperienceAll great so far.........
Brandon D | First ImpressionsThe storage facility was very secure, easy to access, and the ladies do a fantastic job keeping the place looking spotless, and even called me when I didn't properly lock my unit! I would recommend this location, and would go there again if I need a storage unit in the future.
Carol G | Overall ExperienceStaff friendly. Easy to work with and will help you with what you need.
Natalie K | Overall ExperienceAccessibility and service was exceptional, great overall
Lucas S | Overall ExperienceI still have four more units.
Dennis C | Overall ExperienceGreat operation
RICKY B | First ImpressionsThank you. It was a the best, clean and warm!
Richard P | Overall ExperienceI found this facility to be a GREAT fit for my needs at the time. The staff were all really helpful and the place always looked extremely clean and tidy. I appreciate that the facility is well lit, and has cameras and alarms as well. I felt very safe and felt that my possessions were protected. Thank you for the superior service!
cody e | Overall ExperienceBest storage unit in town
santana P | First ImpressionsThe facility itself is amazing! Very clean, looked well-maintained I asked for something that would hold a 20’ truck, they gave me a 10 x 10 unit, needless to say half of my stuff did not fit so I either need to purchase another unit or store the rest elsewhere. Other than this problem everything went smoothly. I would have given them an excellent rating, if it had not been for lack of a bigger unit. Their store is very nice and have about everything you need to move
Kristine N | First ImpressionsWas uptight about the homeless fellow inside daily, watching folks. He would walk up to the door and watch me drive away. Would have rated excellent if not for having spoken up about this, but he remained.
Leandra H | Overall ExperienceVery friendly and made me feel safe and welcomed
Silvia M | First ImpressionsWorked with John Yoder who found a unit that would be convenient for me to move a lot of small/medium boxes into, (and some out of), over a period of several months. Enjoyed that he cared about my situation.
Edward C | First ImpressionsStaff location love the in door storage
Joseph B | First ImpressionsI would definitely recommend this place. It was always clean and well maintained. The staff was always helpful and friendly. I felt like my stuff was always secure. The hours are great as I could come and go anytime.
Sonja H | Overall ExperienceWe had no issues at all with our storage unit. The 1st month free with a truck rental was just awesome. We only needed the unit for a couple of months and it was really easy to cancel once we were done with it. I'd use this place again if the need arose.
Gary J | Overall ExperienceExcept your cleaner, everything in interacted with her she was always trash talking yall and just in a bad mood. I suggested she find a job she liked. But Basil is a true Angel and I will forever be thankful for what he did for me. Thank you
Starla R | Overall ExperienceHonest and straightforward. absolutely appreciate it!
Amber S | First ImpressionsWell done y'all!
desire r | First ImpressionsI was mostly happy about my experience, but my storage unit was almost broken into. My lock was seriously damaged and was hard to open that it was basically not usable anymore after I removed it from your location. So basically the money I spent on the lock went down the drain. Also when I went to tell yall I was moved out nobody was at the front desk. I could hear someone in the adjacent office making phone calls and I made noise to make make presence known and that didn't give them a hint to maybe come check and see if I needed help. I waited 20 minutes before someone finally came from the inside storage area I gather, they wernt outside but not right inside either. The lady on the phone was right around the corner and I know she could here the door open and close a few times. When I told the guy who checked me out about my unit about being broke. Into all he said is oh really. The wall next to where the lock and mechanism is was all scratched up and banged up as well.
bernard m | Overall ExperienceSuper helpful staff! Super convenient!
Anna G | Online Move InI enjoyed the check in process very easy and fast.
connie T | First ImpressionsThe staff was well mannered, calm when faced with frustrated clients. The facilities were well maintained, clean, and the staff was so sweet and helpful.
Timothy B | First ImpressionsGreat customer service
Micheal A | First ImpressionsVery clean has a bathroom n water fountain in there. It had dollys to help make it easier. Very nice staff
Cari P | Online Move InMost secure and clean storage I’ve ever used
Bob H | Overall ExperienceAll office personnel are so friendly and knowledgeable! Outstanding experience all the way around!
Thomas C | First ImpressionsOverall satisfied
Gary W | Overall ExperienceThe help was very information and helpful. Have recommended your business to others.
Jan T | Overall ExperienceJohn, the owner, is amazing! Very helpful young man!
Shelly M | First ImpressionsClean, secure and convenient location. Staff friendly, knowledgeable and thourough.
Terri E | First ImpressionsMy whole moving experience with U-Haul was stellar. Great online platform plus helpful people on the phone. Everything from start to finish went off without a hitch. Thanks!
Catherine B | Overall ExperienceMisty is an asset to your company. She provides great customer service and knows her job well.
Sylvia C | Overall ExperienceAbsolutely perfect! Great customer service. Great location. Everything was great.
Joey V | Overall ExperienceJake was awesome!!!!
mary l | First ImpressionsVery clean and secure storage location. The drive in area for loading and unloading is convenient! The manager Basil is very customer service oriented and made me feel like a valued customer.
TRACI H | Overall ExperienceWhen we first came in to rent to storage unit the lady at the front desk was extremely rude I assume because we were taking to long to get her the information she needed and stated "come on I need a name or an id I'm busy and have things I need to get done" which I thought was less than professional. Once the person arrived with the credit card needed to open the account the lady went outside and spoke with what I assume was the manager who then came inside and told us that the 5x5x9 the lady just said they had available not 5 minutes prior was no longer available and we had to get a larger unit, which I find extremely hard to believe. I'm going to assume that because I told the extremely rude employee that I understood she had a job to do and she was busy but as paying customers helping us is infact part of her busy day that she took it upon herself to lie and say the size we wanted was not available. Call me crazy but as far as I'm concerned that is not how employees should treat customers. I may have said some foul things towards the end but that is only due to the stage she set when we first arrived. Every single employee at this location need to take some classes on proper customer service. As a customer it is non of my business not is it my concern how many units this lady has to sweep, or how busy she is, so her telling me she is too busy to wait for us was extremely unprofessional. If this is the way you encourage your employees to conduct business then I'd much rather my money back.
Kenneth Y | First ImpressionsJonathan was very helpful and friendly. He was attentive to my needs
Sonja H | First ImpressionsThank you soo much!
Alfredo B | First ImpressionsAwesome friendly staff go above and beyond to meet all my moving and storage needs.
ruby a | First ImpressionsVicky could have explained the security better as a different person saw i was confused and showed me.
Jeanne T | First ImpressionsGood folks and very helpful
jim l | Overall ExperienceGreat storage unit. Very clean & well lit. Very friendly staff. Will use this facility again when needed. Thanks U Haul
Lawrence T | Overall ExperienceCollege students stored things over the summer. Very polite staff, and unit was nice. We’ll use them again.
Shelly E | Overall ExperienceThe staff was very helpful
Carolyn H | Overall ExperienceNice and quick
Kiah E | First ImpressionsGreat staff, Every time i need something they helped
ZAK P | Overall ExperienceI wouldn't recommend U-Haul because I think your prices are too high. I stayed two years even though I believe that about your prices.
Beth L | Overall ExperienceThere was an issue with my reservation and the store manager went above and beyond to fix it. Excellent customer service!
Janel C | First ImpressionsFacility is neat and clean, the staff are friendly and helpful
Daniel M | Overall ExperienceI would definitely store my things there again. The climate control was very important to me because of my antique furniture.
Jane W | Overall ExperienceVery clean !!
Micheal B | Overall ExperienceSurprised us with a free month storage due to renting Uhaul's larger trailer. Appreciated that. Thanks
Marvin E | Overall ExperienceGreat place and great customer service
Pennie A | Overall ExperienceThe gentleman that waited on me was very helpful an kind thank you .
TuesDay K | First ImpressionsThanks Basil and crew!
Pete N | Overall ExperienceThe only issue I had was not being able to rent a truck with a new temp license from the DMV. If you have a license you should be able to rent Cheers
Adam H | First ImpressionsThe staff was very helpful with getting me settled. I liked that eventually I had to scan my card on both scanners to open the access door, great design to keep people that don't belong there out of the facility. Overall great experience.
patrick s | Overall ExperienceBasil Williams went above and beyond to help me Even baking afterwards to check up and make sure everything was good. I appreciate the customer service I received!!!
Tia C | First ImpressionsThe UHaul facility in Grand Jctn is top notch. They have anything that you would need to make a short move or a long distance move. We rented a 9' Cargo van to make a long distance move and it was a good experience. When arriving in GJ we needed to rent a storage. The climate controlled storage unit is just what we needed.
Sharon D | Overall Experiencethis facility has been great! john was extremely helpful and patient, and he has made my very painful moving process much more pleasant and less stressful. the facility is very clean and well manitained and again greatly appreciated! 5 ⭐️‘s across the board — thank you!
stephanie o | First ImpressionsAmy is the most amazing and helpful person!
Natashia W | First ImpressionsExtremely helpful staff. Good prices, and excellent facilities.
Dustin N | First ImpressionsI will never go anywhere else for my storage needs. CLASS ACT!
rene y | Overall ExperienceVery clean, well maintained and and very secure climate controlled units.
Patrick T | Overall ExperienceThe storage units are great because they are climate controlled.
Sharon D | First ImpressionsNever done storage before and your staff was super helpful with the whole process!
Mariah H | First ImpressionsThe staff at this location are top notch! Never experienced better customer service and I would hands down recommend this location above all surrounding sites. They deserve a raise.
Rachael t | Overall ExperienceThis facility needs more help, you have to wait in a long line to get a rental. Then the poor girl had to answer the phone and put calls on hold. I had called the facility the day prior to coordinate my move and I was on hold for 15 min.
Kathy R | First ImpressionsJohn was awesome!
Bonnie D | First ImpressionsAccess could be be better for the larger units. People needing the big units have heavy household furniture. If they were closer to the entrance it would be better
Bill B | First Impressionsthe only reason I changed was needing a way bigger unit and you hadn't any or I'd still be there. Thanks guys and gals! Sherry Bird
sherry b | Overall ExperienceVery helpful and friendly.
Joseph G | First ImpressionsThank you. I will be recommending this facility.
Susan C | Overall ExperienceGreat place! This facility is clean and has adequate rolling carts. The garage bays are useful for unloading large trucks and or trailers.
Suzanne G | Overall ExperienceWe had an issue with incorrect billing that took over a month to correct. The check was for 3 months but the receipt sent to my phone was for only one month. The check took over a month to be processed.
marie f | Overall ExperienceWe will definitely use you again for when our daughter moves back home for summer break. It was such a relief to not have to bring ALL her stuff home!
KRISTIN H | Overall ExperienceVery helpful, last minute need on my part. Nice staff and facilities
Diane S | First ImpressionsThe facility was clean & nice and the customer service is great!
TRACI H | Overall ExperienceI had a truck & storage unit reserved for Wednesday, but my stuff was put out on a lawn on Monday! Thank GOD Uhaul had inventory for both the truck and the unit on Monday. The guy who helped me was sensitive to my ridiculous situation and got me hooked up with everything I needed. He made sure I understood all the relevant info, even though I was basically sobbing like a fool. You guys saved me and my expensive furniture! Thank you.
Sarah M | First ImpressionsAll three of my interactions for reserving and using a U-Haul Truck and Storage Facility were great. The staff was very friendly and knowledgeable. I would use them again (but I'm hopefully not moving again for a while!).
ERIN H | Overall ExperienceThis was a great choice to go with, I needed both truck and storage and they happened to have first month rent free with the use of the truck. Made this way cheaper and more efficient in my move. Thanks to everyone there.
Mark V | First ImpressionsIt was a good unit, very secure and an easy location to access. The only thing I would say is that I would like to be able to access my unit 24 hours a day. That's probably the only thing I would ask. Otherwise everything was fine.
John T | Overall ExperienceThank you for helping with my move!
Leah B | Overall ExperienceBasil, Misty, and all of the rest of the crew were incredible to work with! Very clean and professional facility! Will definitely be my go-to storage facility in the future.
Steve C | Overall ExperienceHad great counter help, great communication while I was in the storage area via the intercom. Very clean and I like the drive in loading docks.
LAURA C | First ImpressionsThey forgot to put on Auto Pay. There system was down when I rented the unit in May and they took my information but charged me a late charge in June because they didn’t input Auto Pay when there system came back up
Marvin M | Overall ExperienceVery helpful and friendly staff. Great operation overall. We'll be back if we need storage again. Well done!
KIRK D | Overall ExperienceAOK
Richard O | Online Move InStill waiting for my money back for my deposit I moved out a month early and paid a month early
jamie f | Overall ExperienceNone
Lorenzo A | First ImpressionsMoving for retired individuals is not the easiest especially when friends have not been established that well in an unfamiliar area. With several knee operations and back problem for myself and unusual hot summertime it drained us down to almost to medical help. Thanks for your excellent hospitality you gave us to cheer us somewhat during our rough endeavor to get this move to be completed with success.
Harry P | Overall ExperienceJake is knowledgeable & super helpful - very thorough! Thank you!
Nita C | First ImpressionsBasil and his team are professional and super helpful! Thank you Farrah and team!
Nita C | Overall ExperienceClean , Safe storage.
William F | First ImpressionsYour online set up was a bit difficult and confusing so I went into the facility. Staff was super helpful and professional !!!!
christa l | First ImpressionsAll around given the circumstances of why I needed the storage unit... the staff from the front office , to the ladies cleaning the units was an all around pleasant experience. If I ever need a storage unit from here on out I will hands down be going back to this U-Haul thank you so much for everything you guys are awesome
Jessica W | Overall ExperienceNice place for storage. Will not recommend to use their trucks
sallie p | Overall ExperienceThe staff at this uhaul location are the absolute best! Thanks
Marc B | Overall ExperienceVery helpful nice staff.
Bonnie B | Overall ExperienceService and staff were amazing I if I ever need a storage unit again I know where I'm going
Christopher C | Overall ExperienceSarah was very friendly and helpful along with another guy- sorry don't know his name. I had never moved using uhaul before but it was easy to arrange online and the staff were very accommodating. I will be using uhaul for my next move to my permanent place next month.
Tamson R | First ImpressionsAs a young female I felt pretty safe but there were times where the movement sensor lights would not come on and that was frightening.
Kelly O | Overall ExperienceThe price is a bit steep, but otherwise it’s a great place to store your stuff.
Brandy B | Overall ExperienceThe female employee was AWESOME! She helped me very quickly, was extremely friendly and very professional. Thanks so muc
Marc B | First ImpressionsMisty was very helpful!
Tanya R | Online Move InGreat facility. I will definitely use them again if i need a storage unit again
Candace S | Overall ExperienceNone at this time.
Anli L | First ImpressionsGreat
Mark b | First ImpressionsOnly reason for not getting an excellent is because of the lack of staff to help with up front check in and check out.
David S | Overall ExperienceGreat service, no complaints at all
Guy L | Overall ExperienceMy over all experience at U-Haul Moving & Storage At Lincoln Park was outstanding and the staff were very polite, professional and helpful.
Carl C | First ImpressionsOur top priority was having climate control for art and photographs and some electronics but would highly suggest this storage for anything. They have a clean facility and pest control to help keep it that way. Carts are at the door to help move items in and out. Staff was super helpful at the time of rental and checkout. Never needed them any other time. Security seems to be top notch. We had no issues.
Annette D | Overall ExperienceI do have a situation though. My van was under the garage door that is suppose to stay open when you are unloading. but I saw it go down onto my van to where my dish satellite was. It left a mark. I don’t hv it hooked up now and I don’t know if it damaged it. It was on camera and seen my staff. When I asked the staff at arond 7 pm they said there was nothing on file about it. I was also told by staff via phone when I reserved the storage that I would receive a 10 by 20 storage that I could drive up to and just care my boxes into. I was also told at the beginning that my truck was 19.6 from back to front not including the cab over which made my move very hard. I had to leave some of my stuff behind. When I tried to switch trucks to a 26’ kJ in Prescott told me I would hv to pay for both trucks in order to make that happen. I did reserve a 26’ the night before but kJ told me when I came in the next morning that he didn’t hv one. When I told him I had reserved one then he said it was broke. He told me to rent a trailer which was supposed to make the space the same as a 26’. All the staff were nice through the process except for kJ.. The last time I used you. I turned my rental in early and they gave me some of my fee back. This time they told me they don’t do that with debt only cash. I also left my charger for my ph in the cab. I will call the storage to see if they put it away for me. Thank you, Morgan Dillard
MORGAN D | First ImpressionsJust started using a storage unit so not rating at 5 stars yet until have more experience. The help at the front desk was excellent.
Chris P | First ImpressionsI was impressed with everything about your facility. The staff was very responsive and helpful and friendly. I was also very pleased with the inside storage facility and feel very comfortable storing there. Thanks!
CARI H | First ImpressionsThis is the best storage facility we have done business with. The place is clean and secure. All staff we dealt with at this facility are the best. Friendly, very professional and informative. For future storage needs, we intend to make this the facility of choice.
David G | Overall ExperiencePlease remove the snow/ice in front of the access to the indoor storage units. It is very tricky to load/unload when you are sliding around on the ice.
elizabeth a | Overall ExperienceThe staff and store were great in Colorado. But in Coos Bay where I picked up my trailer, was the worst service ever.
Bobby P | First ImpressionsOver the decades I have used U-Haul numerous times. This particular facility is absolutely the BEST!! The entire property is organized and well maintained, and improving weekly, as the curbs, and landscaping are being finished up. Once inside, you will see that it is clean, very well set up, and you are immediately welcomed by a U-Haul employee. The service is amazing; very thorough, and everything is gone over with you, and explained in concise detail. Thank you for being such an outstanding professional, and demonstrating real customer service.
ANDREA T | Overall ExperienceQuick and easy process, very helpful staff!
Alex T | First ImpressionsWe should have waited. We are a non-profit and had some struggles and were unable to use it at the time. We should have waited to get it.
Centro D | Overall ExperienceHighly recommend this UHAUL for storage & rentals. The team at this facility is wonderful! Couldn't be more helpful, friendly and knowledgeable. Thank you Misty, Basil and Farah!
Nita C | Overall ExperienceI would tell people about you all and it was very clean and friendly people
connie s | Overall ExperienceThe entrance to the storage really needs attention to abandon clutter and dirty carpets.
marjorie g | First ImpressionsI reserved a drive up unit. I received an email confirming a drive up unit. Once I arrived to unload, I was informed I wasn’t going to get a drive up unit, because they were planting trees!!!! We had a house full of furniture and had to unload and walk down 3 hallways to get to our unit. There were no mattress carts around! We were totally annoyed!!!!
janna h | First ImpressionsThis is our second time using this facility for large short term storage needs. I wouldn’t go anywhere else. It’s farther than other facilities for us, but it’s absolutely worth the extra time. The employees are friendly, knowledgeable and very efficient! The prices are fair, especially if you take advantage of their specials. We are highly satisfied with our experiences and will continue to refer friends and family to this facility!
Jackie P | Overall ExperienceWas very pleased with the access and facility. Everyone was friendly and helpful.
betty a | Overall ExperienceI had to give my personal information out loud 3 times and when I prepaid 3 days before half of my information was never entered into the system. Definitely uncomfortable because of other customers in the next station next to me
Mike M | First ImpressionsHaving an easily accessible, clean, and climate controlled storage unit was really nice. Normally there were push carts available for moving items in and out of your storage unit.
Peter C | Overall ExperienceI used the storage area and have rented moving trucks from this location. I would use them again. Very helpful and a clean facility
Jann K | Overall ExperienceThe customer service we received a few months ago was so excellent, we decided to help our friends put their stuff in storage for them, using this same facility again. We reference the Lincoln Park facility to everyone we know.
Jackie P | First ImpressionsI have spent a lot of money at uhaul lately, you have two of my uboxes now, I have called 3 or 4 times and talked to your employee's about a email that I got from U-Haul saying this month is supposed to be free and they all said they would call me back, I'm still waiting, instead I get a email saying you took 126 or something close out of my account, I have told 3 or 4 of your employee's that I do not want any kind of automatic payments taken out of my account, I don't get it but I'm very disappointed with uhaul, do not take money out of my account without my permission, I hope you people can get it this time
michael b | Overall ExperienceBest uhaul place in the world
connie s | First ImpressionsVery clean and Temp was perfect for dealing with during the day. Customer service is good and very polite individuals, was very happy dealing with everyone there
manny l | Overall ExperienceEveryone was helpful and awesome!
Samantha A | Overall ExperienceThe 2 keypads by the entry doors were confusing. I think I finally figured out the customer was supposed to use just one of them. The staff was friendly and the check-in process went very quickly.
Peter C | First ImpressionsThank you. The gentleman checking in my truck was very respectful and thorough. Glitch with 2nd staff member insisting I pay for drape pads I had already paid for in Sacramento. All ok. Great and convenient yes!
Toni A | First ImpressionsNo complaints
barbara h | Overall ExperienceThe Uhaul staff was great. Pleasure to work with.
Terry L | First ImpressionsThe employee's were top notched,how about corporate heads, leaders, please take care of the people at the bottom of your business, they are on the front lines and doing a good job at this location, mr. Barker
JOHN B | First ImpressionsEntrance to storage facility wasn’t cleaned regularly
daniel w | Overall ExperienceLoved the fact the storage was under the old K-Mart roof but felt the unit was a little pricey. Access was easy and staff friendly. Thank you for being there.
linda g | Overall ExperienceThis facility is awesome! So clean and climate controlled. 24 hour access and the alarm system and cameras makes me feel like our daughters stuff is really safe. And thanks for getting us in 6 weeks early as we had to move her out in a hurry. I will recommend you to everyone.
Dawn P | First ImpressionsEvery detail has been excellent! The staff is all terrific and super helpful, professional and friendly!
Jackie P | First ImpressionsFarrah was extremely helpful and provided great customer service. On Saturday when I came in to unload the Uhaul into a storage unit the size originally reserved was not big enough. On top of trying to find a bigger unit the lobby was very busy with other customers. Farrah demonstrated her problem solving and multi tasking skills very well.
Deserae M | First ImpressionsThe stupid app wouldn’t let me enter a fuel amount for after hours check in. I sat there for a half hour trying to get it to work but it wouldn’t. I don’t think I should be charged $20 extra for after hours charge when YOUR APP wasn’t working. Don’t worry, I’ll use another rental company next time.
Dave P | First ImpressionsGreat and friendly help
Robert H | First ImpressionsThe unit that I rented was very clean and very fresh. Everybody who work there with very kind to me and very helpful. Thank you U-Haul for everything you do.
tom k | Overall Experience"I'll be bock" to steal a line from my favorite movie
kenneth s | Overall ExperienceSuper convenient and the staff was always happy and helpful!
Michael B | Overall ExperienceAmy and all the other staff were so friendly and helpful. The facility is just what we need and so well maintained and secure.
Cheryl M | First ImpressionsEasy process
kenneth s | First ImpressionsEveryone was very nice and helpful.
Irene W | Overall ExperienceAlways prompt and helpful, month of free storage was a huge help to me!
Jana B | Overall ExperienceVery good storage facility. Indoor parking to load during cold weather is great!
Shane H | Overall ExperienceThe facility was spotless and the employees were friendly, helpful and honest.
Cheryl H | Overall ExperienceThanks
john h | Overall ExperienceExtra good experience!
Charles K | Overall Experienceit was what i paid for
Michael V | Overall ExperienceAll good
david m | Overall ExperienceEveryone was great
Amanda R | First ImpressionsNone
david m | First ImpressionsThe employees at uhaul at Lincoln Park, were very friendly and helpful. Even though our situation was most likely an inconvenience to them, they didn’t make it feel like it was.
Shane H | First ImpressionsChanged the rules to there convince. Rude mean, disrespectful, liars. Very discriminatory. I will never use them and dont recommend them to anyone
Catherine K | Overall ExperienceI don't have any comments.
Joseph M | Overall ExperienceFarrah did an awesome job. Super easy to get set up. Thank you, Dave
david h | First ImpressionsEmployees very helpful.
Sharon C | First ImpressionsThis storage place is the most unprofessional and unorganized place I’ve ever been too. Lazy workers that smell like cigarettes and are dirty . I wouldn’t recommend this storage place to anyone.
jane h | First ImpressionsXxx
Susan L | Overall ExperienceAll staff from management to janitorial were extraordinary in every facet of my experience here!!... Top Shelf Professionalism!
mathew m | Overall ExperienceMichael (in the equipment return lot) was great! Location could’ve benefited from more staff. Front desk lady seemed overwhelmed. Facility was clean, But looked very heel worn (even tho it was “new”)
Mike P | First ImpressionsMore loading doors on the storage building would be nice
terence t | Overall ExperienceThe young man who helped us was very helpful and very professional.
russell h | First ImpressionsThe girls at the front for check-in were fabulous. They could not have been more accommodating and pleasant.
barbara h | First ImpressionsThe price for the unit was way too high. I did not have 24 hr access to my unit for months and I paid full price. The staff and employees we excellent. I would rent again if the price was not so high.
michael G | Overall ExperienceNice new facility
JOHN M | Overall ExperienceWill be using this unit again!! Super friendly and great experience
Ashley C | Overall ExperienceVery convenient nice employees
Christine W | First ImpressionsPleasant, professional,prompt excellent service overall
terence t | First Impressionsgreat location, secure.
annette z | Overall ExperienceThere are so many issues with the facilities and staff ; I have wasted enough time having to deal with uhaul a review would continue to waste my time!
Charles S | Overall ExperienceA
Joseph C | Overall ExperienceGreat customer service and facility
Jordan M | First ImpressionsI don't think it's right to charge a fee of $35.00 just to set up for 24 hour access. Otherwise, the facility was acceptable.
Robert T | Overall ExperienceAll the people have been very helpful and seem really caring.
RON M | First ImpressionsI had a great experience renting a van, as well as moving into a storage unit. All of the people that I dealt with were professional and very friendly. I believe it was Farrah, John, and Kelsey?
Mark W | First ImpressionsEasy, accessible, and excellent service!! Loved the carts available to use.
Jessica N | Overall ExperienceNo direct phone line to office. Staff LIED about truck availability. 1 day notice that truck was 1.5 hrs away, even tho I confirmed in adv. Added $400 (ride and hotel) cost to me. Bad, bad service.
susan d | Overall ExperienceFriendly and helpful.
diana d | First ImpressionsFriendly and great service
VINCENT M | Overall ExperienceStaff are slow, unorganized, confused took over an hour (after I stood in line for a long time) to accomplish a rental.
christine j | First ImpressionsOk
Serenity S | Overall ExperienceThe people we met were very helpful and it made our move much easier
LARRY O | Overall ExperienceNone
Mark S | Overall ExperienceEverything was fine!
RICHARD S | Overall ExperienceWe arrived to drop off the trlr and needed storage. We were the only Cust at the time. We did the paperwork and she got a line. Instead of finishing with us she helped everyone else and came back 2 hr
CATHERINE H | First ImpressionsI would have given an excellent but I litterally gave my ID and credit card and you somehow managed to spell my name wrong. Lol. Rogelio. Otherwise superb service.
rojelio a | First ImpressionsMy pick up was delayed because the wrong lock was on the back of my truck.
Serenity S | First ImpressionsCourteous staff and clean facilities.
Susan L | First ImpressionsThe service was excellent! The storage is clean. Very happy with everything
RICHARD S | First ImpressionsA great experience. Quick and easy. Thanks!
Mark H | Overall ExperienceBoth gentlemen were very helpful and polite. We had a great experience!
sarah b | First ImpressionsFriendly, professional and helpful.
Jerry E | First ImpressionsThe woman at the counter that helped me was very polite and had an amazing attitude! Very impressed
justin c | First ImpressionsWe are very happy with the UBox program. We packed the boxes ourselves, and had the boxes stored for 1.5 months while we bought and closed on a house. The boxes arrived in perfect condition.
molly n | Overall ExperienceGood
Joseph C | First Impressions...
Darrel H | Overall ExperienceQuick service and nice people working there. Great facility.
Mark H | First ImpressionsLack of communication. Never notified when box arrived, I had to track it down with several phone calls. Next day they asked if we brought the box back. Everyone there not on same page.
PAMELA C | Overall ExperienceGreat customer service moving made simple .
Larry H | First ImpressionsWas a very nice facility and will be great once the construction is complete!
paige n | Overall ExperienceVery quick, great job.
robert l | First ImpressionsVery pleasant experience!
Nuri O | Overall Experienceperfect
janie w | Overall ExperienceI think uhaul is a great company and I would use them again.
BERNA D | Overall ExperienceMy experience was primarily with Reuben Magner in receiving and coordinating the unloading of my 3 UBoxes. Reuben was excellent from start to finish...from receiveing to enlisting help for unloading!
Richard V | Overall ExperienceHad to track someone down in the facility to help me. Poor communication and bad information was provided on almost every interaction I had. Everything turned out fine, but it was frustrating.
Max M | Overall ExperienceGood crew.
Douglas M | Overall ExperienceThe facility and staff were kind, helpful, and organized. There is still work to be done on further optimizing the space but it is a work in progress and I acknowledge that. Thank you for your help.
Virginia F | Overall ExperienceIt was strange that they moved my PODs from one location to another without informing me. The auto bill was a problematic. I am being billed for a full month for 5 days, not right.
kim m | Overall ExperienceNo comments
Eric W | Overall ExperienceA little disappointed that they wouldn’t bring my Uboxes to me as agreed. But I made due.
Cynthia S | Overall ExperienceThey were super helpful and friendly. Went out of their way to accomodate us.
Joy M | Overall ExperienceThe staff was very friendly and went above and beyond to help us with our moving experience
Shaun L | Overall ExperienceGood
Lorri S | Overall ExperienceNot enough characters allowed in this message to explain exactly how HORRIBLE my entire uhaul experience was including but not limit to the AWFUL customer service at this location. RUN AWAY!!!!!!!!!!
Josiah D | Overall Experience