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DANIEL HCustomer Reviews for U-Haul Moving & Storage at Luke AFB
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was the best U-HAUL location I have ever seen and the staff were friendly and helpful. WOW!!!! This place was great all around, they should get best U-HAUL location of the year.
DONALD WBrook and the staff was very friendly and helpful
LaNeisha P | First ImpressionsThis facility should give out customer service lessons to businesses as that set the best example i have seen in a long time.
Sean H | First ImpressionsFantastic help at the site
AARON L | First ImpressionsDo not require an app to return equipment after hours. I should be able to do it on the website without downloading anything.
ETHAN RI spent enough time in there to practically have a name tag of my own, it feels like. Everyone was awesome but there was 2 people that stood out. Timothy congrats to you and your family. Also Brooke was the most helpful and always seemed like she was there running the show. Definitely was capable of handling so much and always had a smile! She is definitely an asset to the company and I hope out of all this that she is recognized for her amazing abilities to help individuals during sometimes very stressful times (moving). She is a Rockstar and I hope your team knows how awesome you're!
Jonathan C | Overall ExperienceSimple and fast! Thx.
STEVEN BI’m still sitting in the parking lot because I don’t want to forget to leave an honest review. Today was my second time speaking to Timothy and he remembered me from the previous visit. Timothy is a genuinely kind and professional man, who cares about his customers! He was nice enough to show me my unit, explained the check-in process, etc. It was a very pleasant experience. Last but not least, Brooke was also helping answer any questions I had, and kept things lite with a joke here and there. Americans are spending more and more these days, but it feels great to spend when the business has great people leading their organization! Thank you, Timothy and Brooke!
Marcus t | First ImpressionsGreat experience! A free month of storage for renting a trailer?! Simply, awesome U-Haul. That free month came in handy so much for us on this move. Will definitely be a return customer.
DANIEL C | Overall ExperienceAmazing and awesome people
FRANK GThe process was an easy experience and a delightful one at that. Brooke handled my return and made it a very easy to finish after a couple days of moving. Would recommend to anyone and everyone. Thank you all at this location for making it a wonderful experience and thank you Brooke for always being on top of it!
JONATHAN CWe rented a U-Haul trailer to move to Florida from Arizona. Everything worked perfectly. Doug Duncan
DOUGLAS DOutstanding fast and professional service. I highly recommend this location.
DEAN BFriendly and efficient
TIMOTHY TSo when I showed up to pick up my rental, there was a customer being waited on and your employee kept having small talk with this customer making me wait longer make me wait and be late for where I need to be to move stuff. I think your employees need to concentrate more on customer service.
JAMES SThat store is still having some hiccups with their computer system.
TIMOTHY W | First ImpressionsThe person that helped me with this was totally 250%reel good to use very good help thinkyou to him
JAMES S | Overall ExperienceThe price here was much higher than when I reserved the car hauler online. When reserving through U-Haul.com, the quoted price should be tied to the reservation. They did end up honoring the price advertised online once I provided my reservation screenshot. It just felt like they were trying to take advantage of us, unless it’s a flaw with the online reservation process. Other than that the location was great.
JEREMY WEveryone was a friendly and such a pleasure to speak with. Brooke was incredible in not only helping us but keeping everyone and everything running smoothly. She was a 10/10.
Jonathan C | First ImpressionsProfessional and courteous service.
DEAN BThe manager and staff are very kind and helpful through the entire process
Timothy H | First ImpressionsTim is a fantastic manager who pays attention to the details most don’t. He is customer service oriented and provides excellent service. His team is representative of his leadership and i won’t rent anywhere else.
SHAYNE CHaving the first month for free was extremely helpful I felt like the U-Haul was a little bit overpriced but it definitely did its job. The free lock and free month of storage made up for that!! The staff who assisted my friend upon arrival to rent the U-Haul was extremely helpful and the young man Matthew who assisted me was also extremely helpful. I even got a free lock with my locker which was extremely convenient I asked for a bottom floor small locker that's exactly what I got! 😁 10/10.
Arin S | First ImpressionsMy moving day was the result of an emergency, and the staff made that day as good as it could me. I brought people with me when I moved everything from storage into an apt, and everyone was very impressed with the facility!
TROY C | Overall ExperienceThe whole experience was great! Friendly , answered my questions and made sure I was satisfied with the answers
Kathy RI’ve used this location twice now in the last month and everything from making the reservation by phone to pickup to the return of the truck went perfectly. Thank you to all employees at this location.
Richard PDid not like bathrooms being locked during business hours.
steven j | Overall ExperienceYou need to quit trying to do everything cheap! Twice during our trip, the signal lights on the tow dolly malfunctioned. I have used U-Haul multiple times. I have never had lights go out during the trip, especially on what is supposed to be a new unit
JOHN WWonderful staff!
JULIE G | First ImpressionsVery friendly and helpful. Went thru the process pretty quick.
TYLER VThe staff were extremely friendly and helpful certainly made a tough day easier). The fscility is clean and well laid out, and I love that I got a climates controlled unit!
TROY C | First ImpressionsTimothy the manager and Brooke were absolutely fabulous. We had to change dates for Uhaul pods and there was no issues with. . We needed help with finding someone to load and unload the pod and they were so helpful and gave us a couple suggestions on her to use. The facility was absolutely clean. I definitely would go back there again if I needed help.
cindy s | Overall Experiencegreat staff
James Z | First ImpressionsBrooke was absolutely amazing. We had reservation issues that were handled very quickly and efficiently
JEREMY HThe trailer decals were all coming off and looked awful. We are thinking not a very good representation of the uhaul brand.
JAMES AVery good customer service
BRENT MAwesome employees, helped at every stage
Kirk J | Online Move InWonderful customer service. Brooke was very helpful, accommodating, and friendly. Would definitely recommend this location to friends and family.
JERRY MI would recommend the Litchfield store to anyone in Maricopa County that needed a reciever installed.The general manager, (Tim Povost) is the premier installer in the state. His staff ( Brook) is friendly, knowledgeable and ultra professional. Highly highly recommend this store and crew! They are awesome!!!
Joseph EOn 18 April I called and asked if I could change my 19 April reservation a day early. The worker on the phone was able to do that for me with no problems. Then, I showed up unprepared on my part without my ball hitch. Instead if making me drive all the way home the lady working at the counter was kind enough to let me use one of Uhauls. I fully expected to be turned away but this gesture of good faith was incredibly appreciated. The male worker who assisted me in hooking up the trailer was also very respectful and considerate. I hope they get this message and know that I really appreciated them both. I will continue to use your facility for my future business. Thanks again!!
MATTHEW LGreat facility--easy to get in & out--great folks and awesome service.
Howard PEasy pick up and drop off and never a problem with any of the trailers I’ve rented. I’d also like to compliment the staff who were polite, efficient and a pleasure to work with. I’ll be renting again in October.
JAMES MWe were assisted by the owner directly. He was very helpful and pleasant. He ensured the process was seamless.. we visited three other U-Haul facilities prior to this and by far the location and staff were on another level in comparison. Couldn’t have had a better experience. Thank.you
STEVEN E | First ImpressionsBrooke helped me out when I got there she was extremely nice I did show up close to closing but she still helped me out with what I needed no matter what 100/100
BLAZE GThis uhaul facility and storage is great! The staff is great and so accommodating. I would recommend them to everyone .
RODOLFO D | First ImpressionsSERVICE WAS EXCELLENT GREAT CUSTOMER SERVICE THEY DIDNT NICKLE AND DIME ME FOR FUEL VERY AFFORDABLE GREAT EQUIPMENT CONVIENENT LOCATION FOR MY MOVE WILL RETURN AGAIN
VERONICA TI would recommend getting walked/ guided to the exact vehicle or rental that is being “bought”.
JOSE SGreat customer service & professional
CYNTHIA HThe manager, Tim and all the employees are absolutely wonderful there!
tony d | First ImpressionsNothing! Nikki was amazing and I truly appreciate her support!
KAI JWould love to say Mike was very helpful to me. He went beyond and over to help me unload my sectional couch and explaining carding before and after getting into my storage bin. Great customer service.
ELWIN SIt's all good
John KThe process was easy, simple and fast, I love the store as well if you move they have it all for your needs, tools, tape, boxes, belts, ropes etc.. dolly etc… everything to ease your move and you can rent along with the truck ! Awesome experience
Katia REasy pick up and drop off. Very good customer service.
ROLANDO BTop-notch service, clean facility and equipment. Thank you Brook!
JOSHUA CThey did phenomenal. Staff was extremely helpful and friendly very kind environment with knowledge to any questions we had.
DARYN B | First ImpressionsThis is not my first time renting from here. I also have 3 storage rentals! This place is the best! Always so helpful and nice! This is definitely my go to place!
TAMI CAnother great set of people working here!
TIMOTHY BI was forced to change my pick up location instead of the company providing a unit at the location I chose for proximity. The location chosen for me is new (6mo old) and still has the new car smell, but I would have rather only had to drive to the location I chose.
JAMES SEveryone was great and helpful!! The manager of this location was super understanding and helpful
antwyne h | Overall ExperienceFriendly staff, very helpful.
CALANDRA CGreat and fast service. Thanks
john aEquipment that I rented did excellent top of the line and if I ever need it again I know where to come thank you U-Haul you are the best in the time of needs.
RICO BFantastic young lady helped me.
ROBERT OWas very accommodating for all of my needs. Staff was very friendly and helpful.
Cody H | First ImpressionsVery clean equipment and location. Friendly staff.
BRYAN MWe got the location at 6:54, 6 minutes before closing. N o one was in the office and we had to find someone to help us. The gentleman who we found was irritated we were there and told us they were closed after we had been waiting to be helped. He did check the truck in and charged us extra for gas or mileage, he wasn’t sure which one and he never sent a receipt. We did replace the gas we used so not sure why we were charged
Sarah BI recommend to all people to go in this location they doing an excellent job
MAYIDON NIt was a great experience.
BLAKE LThe team at this U-Haul location is amazing. I will be back at this location for all my rental needs
JAMES MSomething wrong with truck I rented . Engine or tranny problem. Long checkout time
JOHN RComputers went down for a few hours, all locationa locally. Otherwise it was perfect!
KELLY MGreat service. In and out in no time. I use this location often with zero issues.
STEVEN CI paid for secure space climate controlled. When I went to grab a few things my storage unit was full with mouse, rat, or mice feces in all my items.My items were also chewed through..I was very disappointed in this. I basically paid to get my personnel items eaten.This is the reason I moved out.
Robert P | Overall ExperienceEveryone was amazing. Especially the manager she was very helpful
Wyatt K | First ImpressionsCould not ask for a better experience.
kim D | First ImpressionsHeather was very helpful and knowledgeable, My wife couldn't remember how to get in the door after hours and Heather answered the phone and walked her through step by step. Thank you Heather!
Milton N | First ImpressionsHayden was the perfect representative for your company.
Jerry DTruck i had reserved was not available, had to go to another location further away for pickup. My time and my expense. Truck had been smoked in and even though I had made a reservation in advance this was the only truck available. Forced drive this truck for 1600 miles. Windshield wiper blades had hardened and visibility was poor when in use. Someone had either locked the key in the truck or someone tried to break in. Which resulted in the passenger side door seal being ripped and pulled loose. At speeds above 40mph you had to wear ear plugs because of the high pitched wind whistle. 1600 miles, of the wind screaming in your ear. To return the vehicle just as the pu we had to go 40 miles out of our way to return the truck and trailer.
Daryl SGreat service
jim bBad transmission wouldn’t go over 30! Miles
TYNIECE PLook forward to Rent Equipment in the Future...
ALFONSO C | First ImpressionsNice clean place
Mark L | First ImpressionsThe people there were always very attentive and good. I love storing with you guys.
Ron B | Overall ExperienceVery clean and neat facility and within distance from my home. I am parking my 5th wheel trailer here and plan on being there for a long time.
Robert M | Online Move InHad to move out for personal reasons
PAUL H | Overall ExperienceIt’s U-Haul at Luke AFB; however, there’s no military discount 😒 Staff was helpful. Thanks Courtney and Maxium 👍🏾
Vanessa L | First ImpressionsThe prices are good The layout is nice The place is really clean Staff very friendly and helpful
PAUL H | First ImpressionsThe manager was very cordial and helpful.
Thomas H | First ImpressionsI believe you have an employee named Matthew? Just for your information, he is a great asset to the company. His professionalism, help, and knowledge is impeccable. He was a great assistant with my relocation to Arizona. Thanks again, Matthews for the help with my trailer.
Martinas F | Overall ExperienceVery nice facility Really clean Helpful staff
LARRY T | First ImpressionsThis entity is amazing. Everyone was so nice and helpful. Clean, friendly, great location, good hours, easy to find etc. worth the price.
Jewel C | First ImpressionsWe noticed while there with a friend that you also had RV spaces. After talking with John, we had no doubts about storing our RV with you. We received all the information we needed. Also John explained what we could get for storing our RV and showed us around. Fantastic storage facility and great experience in dealing with UHual.
Rudy B | First ImpressionsAnthony was so helpful and considerate! The facility is obviously well maintained. Highly recommend
Amber K | Overall ExperienceThe storage facility is very clean, they were very helpful with checking in.
Amber K | Online Move InThe gentleman at the desk was quick and extremely helpful. Another gentleman took me on a quick tour to show me an example unit. I was in and out in probably 15min. The store looked slow but the team was on point and very attentive.
Zachary B | First ImpressionsCustomer service representative was extremely helpful and very knowledgeable and very nice.
Kim S | First ImpressionsEveryone on the staff was professional and friendly.
Donovan D | Overall ExperienceI don’t know if I’ve ever met or experienced a friendlier, professional, and absolutely wonderful crew! They were so helpful and eager to make it work for me!
ANTHONY D | First ImpressionsCouldn’t have been more pleased with my experience. Great customer service
Michael A | First ImpressionsThe service was second to none, great staff!!!
Donovan D | First Impressions