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DAVID MCustomer Reviews for U-Haul Moving & Storage at MacArthur Dr
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did not enter the drop off where I requested.
RICHARD JVery good customer service from everyone who helped in the process. The trailer worked well for our move. Thanks for all the team support at this location.
LUTHER HWhen I picked up the 1st trailer it had a loading door; which was great bc I could unload by myself at my destination. After leaving Alexandria Uhaul I was called on the phone asked to. come back bc I was given the wrong trailer. The next trailer given didn’t have the loading door. Of course I was told their error. Just made my off load a lot more difficult
LEIGH MThe loading ramp was not functioning properly and required roadside assistance soon after I drove the truck to the apartment to begin loading it. I asked if I could just return the truck for another (there were 2 others on site), and the rental location said "NO" and I should to call roadside assistance to get it repaired. This delayed us for over 3 hours, and reduced the amount of help I had available due to other commitments. The truck should not have been rented without fixing the issue prior to issuing it to a customer. Furthermore, when we got to our final destination, we had the same problem again with the ramp, and it became completely unattached to the truck when we tried to pull it out.
ANTHONY YFirst rate experience. The trailer was not new but well maintained. Service was efficient, and the price was fair.
Dan MIf there's any issue to discuss, it wasn't with the people at the local U-Haul location but more so with the individual who called me from U-Haul trying to close the deal on renting an enclosed trailer. All they wanted was my credit card number to secure the trailer and absolutely would NOT listen to me when I explained that I DID NOT want the 6' X 12' trailer. I told her over and over that what I was interested in was the 5' x 8' trailer. She presented MANY trial closes to me but nearly lost the sale because she just would not listen. In the end, I finally got the trailer I was interested in and the trailer worked well for what I needed.
Todd CFemale associate was very helpful and knowledgeable. Younger male associate who checked in returned equipment didn’t act as though he wanted to work. He was bordering on rude.
NATALIE GRequire non-U-Haul companies to keep up the vehicles
RUBY MService was first rate.
WILLIAM MNot having the truck available at the time originally selected caused significant problems, but the location did well all things considered.
TONY HI hope the guys name was Richard, he had 4 daughters…. I cannot tell you how helpful he was !! He went way out of his way to help me as my trailer breaks where not working correctly and he helped me resolve the issue .. As a business owner I would love to have him work for me! Thank you !!
HAL PBe honest with people when reserving equipment. Don't tell them they can pay in cash if your policy is to charge a credit card. Listen to your customers! Schedule the miles and dates appropriately to what the renter requested. Do not short change your customers rental by 100 miles and 12 hours of use. Train your managers to complete customer complaints. FOLLOW UP on promised manager calls when scheduling and payments complai to are filed by customers
THAI BJake and staff did an excellent job providing the service I was seeking. Thank you!
Carl AGood service
JOHNNIE LThe team today was amazing 10/10. There was a level of customer care that is unrivaled, above and beyond. Thank you guys so much for everything !!
ASHLEY KBecause they wanted to charge me had I not ask for what and repeated over and over again that I pick up and drop off time was 3 o clock but I was coming from a small town and I was a BLACK WOMEN wanted to charge me 88 dollars and they never spoke to me when I can in so that tells something but GodBless
REGINA BThey very organized and staff very helpful
ali fGreat job !! Jensen helped me, then helped me extend one night, … and then at checkout The truck was old at 160 K miles and it had issues
BARNEY FNothing you did a good job
JUSTIN LJacob (I think was his name) was great and very professional. He installed my equipment and got me hooked up quickly. I think the person who helped when I returned name was Jimmy. He was super professional. He checked everything out and was able to unhook the trailer and back it into its space for me since I wasn’t sure if I’d be able to back it up while hooked up. Overall, it was a great experience. Will return if I need a trailer again.
Tyesha CThe sales person that waited on me was rude. He was not polite. He never said "Thank you". When he brought my truck, he got out of the drive seat and just walked away. No comments, no instructions, no thank you, nothing. I just spent $175 so that he could have a job. The least he could do is say thank you
DAN MThe manager the guy was rude and not helpful on the day I was trying to move out
Sarita J | Overall ExperienceStaff were extremely friend and professional.
KEENA VThe man checking us out was awesome
MELISSA MAll went well. The person that took care of me was very courteous and did a great job.
STEPHEN MThe truck has too many problems and when we were asking him for help nobody answer if you’re somebody you answer to us just say somebody come to take this car to the shop and I don’t care if you stay in the road that’s not my problem. That’s the location say.
Edward CI’ve used UHaul a number of times and have always received excellent service at this location.
JAMES WRefresh spray for vehicles. Mine smelled like a dirty ashtray when I got it. It was clean though.
CHERI BThey gave me a truck that was just brought back while I was picking up that wasn’t expected before giving to me that was dirty and gas was below what was said that was only a half of tank they didn’t have the dolly I reserved then try to charge me over
STEPHANIE CAll good
KEVY TContract was not explained when I extended my contract. I was charged $146.00 for 6 hours more. Didn’t know that it will be daily fee for extension of cargo port , U-Haul. My contract was just extended. Not happy.
ROGER SNo the guy was very rude and not helpful
Lee BNothing else at this time
COWIN HGreat service all ready
Molly CAmazing efficient courteous service
Marc DNothing.
ROBERT RKeep doing what you are doing
JOHN OUhaul Representatives were very helpful and professional. Their customer service made our experience a breeze.
MICHAEL GArrogant, unfriendly, unhelpful. Will not be back
RICHARD OWell you need to work on your customer service representatives that run the location. I had returned the vehicle before time and put the keys in the drop box. The lady manager calls me next day and starts asking about the truck like where is it. I mention that I had returned the truck in time and it should be there. So she cuts the call and in a few minutes I get a receipt in which I had been charged for an extra day. I call back and let her know that I had returned the truck in time but she seemed a little unprofessional and took her time to solve my issue. On top of that, not even once did she say sorry or apologize for the inconvenience that her fault had caused. Firstly I am at work and you call and have a very bossy tone demanding for your truck. And then when you overcharge me, and I have to call you to fix the issue, you act like you are doing me a favor. Very unprofessional behavior. Please train your managers in customer service.
MUHAMMAD KVery helpful in caring staff. Especially, were you Moving Out or moving in to have? That is an awesome thing for whatever the transition may be.
Tracy P | Overall ExperienceMonica and crew went over and beyond to help.
TERRY B | First ImpressionsLocks was removed from both units, and I was never informed. When I first got unit, it was not explained to me that I can only access it during open hours. Which result in me having the truck for 2 days. Paid an extra $50 because the manager was not available to remove, when communicated.
yvonne w | Overall ExperienceDoesn't work with the customer with a short term payment plan. A reason to keep my belongings. Will never use this place again.
ELODIA U | Overall ExperienceThe signs posted for the card access are incorrect. I had someone with a bigger vehicle waiting on me when I was trying to get in to my storage. Because of the wrong hours being posted I wasted my time, and another individuals. They need to correctly display access hours because you cannot access it up to 10:00 p.m. as it says. You can only access until 7 p.m. Please correct that for future individuals so they have the correct information.
Thomas E | Overall ExperiencePlease call me at 3183448459
ROCHELLE L | First ImpressionsThey they help me out a whole lot
Judy W | First ImpressionsWorkers were very professional and polite at the center,building and the surroundings were very clean clean and neat. The only issue is the after hours manger Diane is hard to be reached when you need her , she doesn’t answer calls, text, emails,etc. other than that my experience was great!!!!
ANGELA M | First ImpressionsI will use again if needed
jannie e | Overall ExperienceThanks to everyone who that gave me good service I appreciate everyone
Henry J | Overall ExperienceCustomer Service was horrendous 😫. Management very inconsiderate and rude.
Shakeila S | Overall ExperienceI needed assistance and the lady had an attitude and seemed very frustrated when I was trying to get information and help. It took for my mom to call corporate to finally get some help .
Demetria W | Online Move InI'm was very surprised how easy working with This company.Most of information was on line and in person. Long Distance Travel with an auto trailer. And VERY large Truck. Greatest experience Every.
Carolyn H | First ImpressionsThe Staff was very friendly and professional gave great feedback on storage and retuning of the truck would recommend anyone to them the best service overall
SHIRLEY C | First ImpressionsThe girl was nice and friendly , but the guy was arrogant and rude at the alexandria , la location. Very sarcastic. Unwilling but seemed forced to help when needed. I definitely won't recommend this location .
THOMAS J | First ImpressionsThank You sooo much for the accommodations 🙏🏽😘
JACQUELINE S | Overall ExperienceStorage unit does not even have lights and climate control could be better for the proce
SEAN C | First ImpressionsGreat Customer Service.. unit are well cleaned and Maintain.. i Had no issues.. Great Service..
Clay D | Overall ExperienceIt was clean, but the storage area smells of mold.
Laverna C | First ImpressionsThe workers are very knowledgeable and friendly . They are eager to help you . The storage areas are old and need repair and inside lighting . This is no fault of the workers . They maintain the area to the best of their abilities . They are quick to help you . The facilities need a makeover especially for the price you are paying .
LANE G | Overall ExperienceUhaul is a reputable company and is reasonably priced option
Julianne E | First ImpressionsThey went all out to make sure all my needs were met .
LANE G | First ImpressionsAny given time the staff would be rude or outside smoking
David W | Overall ExperienceI don’t remember the name of the young lady who helped me she was amazing! We did have to wait about 45 minutes because there were several people in line but honestly that didn’t matter because she was providing the same customer service to every customer.
TRENT H | First ImpressionsGirl was rude. At first said they had no record of my reservation, then she miraculously found it after a few minutes. Then said I didn't purchase a lock with my reservation. I did. Don't know how I'm going to get a refund for that. Had to buy one from Wal Mart. Seriously, store your things somewhere else.
Charles Z | First ImpressionsOutstanding Customer Service
Ronnie S | Overall ExperienceAlways clean. Lighted well. Price is excellent!!
Teniya G | Overall ExperienceWas hoping for a refund from. When I paid our bill 9/25..since we are not using it in October now. All in all everything was great..thank u!!
CHRIS L | Overall ExperienceGreat people - good price
CHARLES B | Overall ExperienceThe staff at the McArther Drive facility are very polite and helpful.
Trina T | Overall ExperienceWent in to obtain a storage bought the storage was told office would close at 5 and I needed a special lock. Went bought the lock and a few of my things and was back maybe 3:20. I unpacked all my things loaded them on the cart and proceed upstairs to my storage. I get to the storage and there is a lock already on it. I was already tired and hot from packing unpacking and walking upstairs to the storage. I made several attempts to call the front off both my personal phones and the call button for someone to answer no one ever did. After five minutes of calling I gave up left my items unattended and walked to the front hoping if I left my car no one would take my things. No employee is to be found I walk back to my car push my stuff on the cart to the door said forget it walked back to the front for a refund and explained the situation. They were okay with giving me a refund but I needed my debit card I walked back to my car packed all of my things drove to the front and was finally given a refund. I hated my experience. If someone buys a storage it’s UHauls place to make sure everything is ready for that person who’s spending money especially if they have to walk up a flight of stairs
Catrice E | Overall ExperienceThe women went out of their way to show us all the details and the price is terrific for the facility!
CHARLES B | First ImpressionsThe staff at this location is the only reason this facility got any stars. The staff was very helpful and friendly. For comparable prices of other storage facilities in the area, you can get much nicer, cleaner, and more secure. This place is in dire need of updating and maintenance.
Ricky M | Overall ExperienceThe sales lady was very nice and helpful.
Kia B | First ImpressionsThe staff were super helpful, friendly and accommodating. Great facility
Belva L | First ImpressionsAfter talking to 5 different people on the phone with u haul I decided to go to the uhaul store on S MacArthur dr.They finally got my order straight..They were very helpful and courteous.
Joyce V | First ImpressionsStaff was very helpful and friendly. Storage unit was just what we needed.
Catherine F | Overall ExperienceGreat customer service and very helpful.
Catherine F | First ImpressionsThe young woman that finalized my rental and such was a perfect professional. She was friendly, knowledgeable, and informative. I am quite satisfied.
Jonalyn R | First ImpressionsRude, unwilling to accommodate their customers. Took forever to get in touch with.
Calob H | Overall ExperienceNice
jeanette w | Overall ExperienceGreat thank u
Kimberly C | First ImpressionsA clean, well-lighted place. Employees are friendly and informative.
John T | Overall ExperienceEverything went very smooth, everyone was very attractive and a pleasure to do business with
Rick M | First ImpressionsThis is an excellent location to store your household goods and personal belongings.
SABRINA T | Overall ExperienceEven though staff was very busy, they were very polite and very professional.
Julie T | Overall ExperienceGreat service, very satisfied!
MICHAEL J | ReservationWeren't clear on the prices for U-Haul truck rental and I ended up paying way more than I should have had to.
Jennifer F | Overall ExperienceListened to concerns and very understanding.
Julie T | ReservationThe second shift was not nice at all they need more training they looked all crazy when u walked in just wasn't not nice at all
VALLEY L | Overall ExperienceThe folks at this store are top notch. They know their business and work from opening to closing at top speed.
William K | ReservationGreat !!
carl s | Overall ExperienceGood staff and facility. Highly recommend
EDWARD H | Overall ExperienceIt was always excellent service and the workers are very friendly
SALLY M | Overall ExperienceAll good!
Campion M | Overall Experience