Customer Reviews for U-Haul Moving & Storage at Main St

Rating:

4.0

Andrew and his staff deal with people who probably shouldn't be customers but they deal with them all the same. If ever they need my help or support for anything all they have to do is ask.

Rating:

5.0

Great customer service

Rating:

4.0

Line was long

Rating:

5.0

All associates are knowledgeable and courteous. Perfect for first timers too !

Rating:

3.0

Did not honor my reservation was over booked after I booked a few months in advance.

Rating:

1.0

I made a reservation a month in advance. I arrived at the location for them to tell me they have no units available. Additionally, they inform me the reservation system allows them to get overbooked and this has been an issue for a year or two. Why hasn't anyone fixed this? It is completely unacceptable that you make a reservation and it cannot be honored. On top of the reservation not being honored, I had called 24hrs prior to arriving to make sure I could check in and everything was all set. Why wasn't I told then there would be an issue? The attendant was not very helpful and acted like he could care less. This was an absolute joke and I do not know how Uhaul can stay in business using this type of business model.

Rating:

4.0

Keep some dialectric grease on your pigtails for 4 pin adapters. All in all i am thrilled with my experience. Great value for what i was doing! Thank you

Rating:

5.0

Keep being friendly, smiling, and talking directly to me. No issues from time of pick up and return. Hasn't changed since I've been going to this location.

Rating:

5.0

knob for window is broken off. Side mirrors cant be adjusted. Unit was clean though.

Rating:

1.0

The u Haul truck had a knocking noise a really bad shack to it and it was not worth the 220.00 dollars and I will not recommend this location or company I wanted to get half of my money back

Rating:

5.0

It was a great experience. Easy to reserve a truck online, the pick up process went smoothly, and the price was good compared to other options I researched.

Rating:

4.0

Trailer was wet and muddy on the inside. We had to clean the trailer and then dry it before it was useable. And, the locking mechanism was very rusty so hard to work plus no handle to hold the door down while trying to lock.

Rating:

5.0

Passenger seat was covered in dog hair....

Rating:

1.0

Not Lie About Price !!!

Rating:

5.0

Nothing. Turning in the equipment was fast. No unexpected charges.

Rating:

5.0

Friendly staff, very helpful - great job!

Rating:

3.0

Front desk employee was not trained well

Rating:

5.0

The people at U-Haul are always courteous, friendly and fast at providing what I need.

Rating:

5.0

Clean windshield.

Rating:

3.0

difficult parking lot to navigate

Rating:

5.0

All went great!!

Rating:

4.0

Roof leaked. Got furniture and bed wet.

Rating:

3.0

I rented a van for 2 days and sometimes somehow it was over $400. I'm going to have to talk to management about this it seems excessive.

Rating:

5.0

I often rent from Uhaul at this location. They are helpful and efficient. It is a pleasure to do business with them.

Rating:

5.0

You always take great care of us. Thanks for your efforts!

Rating:

5.0

The owner/manager is a great person. Very professional and quick witted!! The truck was ready and waiting. We will def use uhaul at this location in Bloomington in the future. Thanks for all the help.

Rating:

4.0

Employees were friendly and engaging once I engaged them. Everything went smoothly. The only concern was the employee who took me to the rental made an excuse due to weather for the inside of the vehicle not being cleaned well. Also he was there when I tried tonsyart the vehicle. It took no less than five tries to start it. He never approaches to assist or advise. Hmmm.

Rating:

5.0

Great customer service.

Rating:

4.0

Manager is kind and helpful. Assist Sam needs to relax and listen to customer before arguing needless

Rating:

3.0

I love you guys. I’ve never had an issue, but the U-Haul I had was a piece of junk. It run like crap that had low tires and the tow button kept coming on. It was pretty rough. First time I’ve had an issue just wanted to let you know thank you very much Martha Nelson.

Rating:

1.0

When we arrived no one was at the desk. We did online check in and only came to get the keys. When we were finally given the keys and taken to the U-Haul we had to wait 20 minutes to leave our parking spot because the worker/ customers were blocking us in. We didn’t leave until 30 minutes past our time and since we reserved our 2 hours precisely, we ended up missing our check out time. It was a mess all together and we ending up having to do online check out. The vehicles were clean and nice but the experience was horrible. I would not recommend this location to a friend, maybe someone I did not like.

Rating:

4.0

Th van needed a good wash. Mirrors and windows were quite dirty.

Rating:

5.0

Andrew was amazing help, and made moving furniture a more enjoyable experience! I would recommend this location because of how great and easy Andrew was to work with.

Rating:

5.0

Love the costumer service, good deals

Rating:

5.0

I was towing a vehicle, which is something I didn't have any experience doing. I received a great deal of useful time and help from the staff.

Rating:

5.0

Your team was friendly, helpful and efficient!

Rating:

3.0

The truck smelled like liquor when I picked it up. The clerks were not knowledgeable or interested in pick up

Rating:

5.0

Good place to rent from. Very respectful and professional! Thank you

Rating:

1.0

Wasted trip there for a scheduled hitch install, which manager blamed on his staff. Had to make another trip there to pick up our car to reschedule. At the rescheduled appointment, staff sheared two bolts off my car frame. Refused to fix them. Changed plans to rent a Cargo Van for our very long trip. At pick up, Cargo Van had under-inflated tires. Manager looked at tires and recommended 90 psi in all four tires — clearly wrong. (Later I went to a different U Haul dealer in town for correct info re tire pressure.) Once on the road, discovered empty windshield washer fluid. Overall, one error after another.

Rating:

5.0

The customer rep was friendly and quickly processed my rental request.

Rating:

5.0

Very friendly staff my favorite uhaul place! Thanks for everything.

Rating:

4.0

Equipment was clean, but had several maintenance issues. Headlights were poorly adjusted, and left front turn signal was loosely attached to the truck body. Staff was extremely polite and friendly and promised to handle all issues before it was rented again.

Rating:

1.0

Be honest about the charges. I was quoted one price and charged nearly 3 times that amount.

Rating:

5.0

As far as I’m concerned your store is well maintained and the staff well versed in all aspects of U-haul. Will continue to work with this store

Rating:

4.0

Very good 😊

Rating:

3.0

The truck smelled like body oder.

Rating:

5.0

Nothing the people was very friendly and helpful

Rating:

5.0

Worse experience! I extended my rental but no record of it. WTH. Never again

Rating:

4.0

U Haul indicated the truck would be water proof. This was not the case. Items in our truck got wet even though there was little rain. Very frustrating situation.

Rating:

5.0

Extra discounts to legacy customers.

Rating:

2.0

The lady working the front desk is the rudest person I've ever met. Too bad I didn't get her name I would be calling corporate right away

Rating:

5.0

I was very upset that the dolly I had reserved was not available. I was told they were available first come first served. This WAS NOT made clear online. This negatively affected my rental.

Rating:

5.0

A great deal! I'm normally very pleased with Uhaul! Thanks for helping us move stuff again! Uhaul is an American tradition! Thanks for keeping it affordable and easily accessible to everyone!

Rating:

5.0

I use this location often always great service

Rating:

5.0

Easy check in and out. Everyone was friendly.

Rating:

1.0

The people working there were rude. Then they stated I drove at least 100 miles more than I did, so their odometers are somehow adjusted to record more miles than are actually driven, and of course there is no way to prove that so I’m stuck paying for it. I’ll find another option next time, definitely won’t go back to uhaul.

Rating:

1.0

Andrew Krumbhaar is not a good person and certainly should not be representing U-Haul as the General Manager. To begin with, I received a phone call a week or so prior to my pick-up date confirming the truck, the truck size, and the appliance dolly needed to move my washer and dryer from the upper level room in my (previous) home. On the morning of the pick-up, 10-12-24, Andrew Krumbhaar told me that he did not have an appliance dolly. I reminded him that I received a confirmation call, from U-Haul, verifying that an appliance dolly would be charged and included with my truck pick-up. I asked if he could remedy the issue by applying a discount to the truck rental. He said, "no", and that he would not charge me for the dolly. I told Andrew Krumbhaar that he could not charge me for the dolly if he did not proivde me with one. We then walked to the truck and I noticed that there was not a ramp attached to the back of the truck. Andrew Krumbhaar stated that I needed to rent a bigger truck to get the ramp. I, again, asked him if he could remedy the dolly issue by providing me a truck that has a dolly for the same rate as the smaller truck; he stated that he would not. I returned the truck on 10-13-24 on or around 7:00 PM. The next day, 10-14-24, I received a reciept with a charge to my account that was higher than it should've been. I spoke to Andrew Krumbhaar, via phone, about this issue and he alleged, several times, that I returned the truck on the morning of 10-14-24; I disputed this. He then went on to say that - because the truck I rented was the last truck in the return line, I had to have dropped it off that morning. I told him to review the video footage. He, then, claimed that he was watching it and that I returned the truck at 7:30 PM and that other people MAY have needed to rent the truck on that day (Please note that there are atleast 12 trucks that are the same size parked in the lot at this time and daily.) I asked him if he could return the money charged on the 14th as I did not have possession of the truck on that date; he refused. Andrew Krumbhaar made my move even more stressful with his less than favorable customer experience skills and poor attitude. Please note, before I could begin letting a friend know about my experience at this particular U-Haul, she shook her head "no" when I told her I rented my U-Haul from this particular address. Andrew Krumbhaar needs to do better.

Rating:

1.0

the price charged didn't match the quote on the app. when I returned three package's of unused furniture pads they wouldn't refund my money. the truck leaked water through the top and several boxes got wet. had to call corporate office to get my $140 refunded. Local staff was rude and I will never go back to this location.

Rating:

5.0

I needed a storage unit unexpectedly at the last minute and there was one available. I called with very short notice and we were able to show up with my belongings within just a few minutes. The staff was pleasant and very helpful. We were able to unload the U-Haul truck and return it efficiently. I was very happy with the service throughout the entire experience.

Rating:

5.0

We had a great experience with U-Haul in Bloomington, IL for over 3 years!

Rating:

4.0

The staff has always gone above to help me out!

Rating:

5.0

Everyone there was very friendly and helpful!

Rating:

5.0

The staff was more than great. I unexpectedly needed a storage unit as I had rented a truck from you for a move from out of state, and there wasn’t enough room in my temporary storage for all of my furniture. I called and asked if there was an available first floor unit, and there was. The man volunteered that they were open until 7pm. When I got there it was obvious they were expecting me. The staff could not have been more pleasant and helpful. The showed me to the very clean unit and how to use the lock. I could not have asked for a better experience! They treated everyone in the store and on the phone with the same courtesy. 5+ stars!

Rating:

5.0

This has been the best location I have used. They are 100% accomodating, friendly and professional.

Rating:

5.0

I really appreciate that whenever I go into this location, staff and management are always friendly, helpful, and very professional.

Rating:

1.0

The o lyrics thing that hasn't been taking care of. Was my experience rental. I had exhauste fumes inside of cab. Took it to get it checked. Auto zones diagnostic as a catalytic converter needed replaced. 3 days sick falling asleep at the wheel and rest areas. Road side service told me yo get a hotel they would be out in the morning. Morning came roadside said there was no reason to have them come out and yo keep going. Couldn't take the fumes anymore. Stopped at mechanic. He wrote up a paper said the Doghousing was not latched or sealed. I ending up sick. Can't get a lawyer to take the case because t would cost me too much. I spent 1000 on gas to go 500 miles. 745 extra on rental on a bigger truck than I ordered. All I want is to be remebursted on, food, gas. Hotels, and rental for the extra days it took me to get from Arkansas to Illinois. Should only taking me 12 hours Took me 3 days because of not being able to drive sick. Call me plz 501 256 6439. Robin Cochran. Otherwise I will be forced to take this matter to the news channels from Illinois to Arkansas.

Rating:

3.0

I have no problems with the storage facility and have been happy with the service. However the I had problems with the online service to automatically bill for storage every month. I would plug in the information, and it would not save it. First month, was late with payment because it did not save it. Next month I set a reminder to check, and had to input the information again. Finally with the third month it ran as it was supposed to. Frustrating.

Rating:

5.0

The staff at this facility are very professional ,friendly,, and helpful.

Rating:

5.0

Andrew was particularly helpful, thank you!

Rating:

3.0

We had a dead rat in our storage unit and many bugs including roaches. I am sure the rat was from the construction site across the street and he WAS dead but it was GROSS. The gentleman working the day we checked out was very kind and dealt with the rat but it was extremely unpleasant.

Rating:

5.0

I would use y’all again

Rating:

5.0

Honestly the employees were super friendly and beyond helpful. They didn’t have to help me out but they did anyways! 10/10 recommend

Rating:

5.0

Storage fine. But I need to make a claim for rental of uhaul.

Rating:

4.0

Very patient with me , caring and entertaining .

Rating:

5.0

Matthew and his team are awesome. Great customer service and they care about local customers.

Rating:

1.0

I told them that I was going to come in and pay my remaining balance and they tool matters in they own hands and took the money off my debit card,the money that was on my card was to help me finish moving

Rating:

5.0

Staff was very friendly and polite and went above and beyond to provide excellent customer service.

Rating:

5.0

Manager Kaleb extremely friendly and helpful made it very easy to rent a truck and storage.

Rating:

5.0

Ty for your business

Rating:

5.0

the staff was amazing and super helpful. the initial space we requested was too small. They were able to quickly identify another unit that would work better. Overall really professional and friendly.

Rating:

4.0

I ended up getting two units based on what showed available online, but there looked to be larger climate controlled units I might have been able to just use one unit with.

Rating:

5.0

Andrew was extremely helpful! We forgot our keys to the trailer lock and he was able to cut it open. Otherwise we would have had to drive 4 hours to get the key! Super nice and pleasant!

Rating:

5.0

In the unit we had there was water damage. We did not have a lot of stuff. But someone might. When we moved in our stuff the place smelled like Pot. Not cool.

Rating:

5.0

I always get really good service from my location. Matt is exceptional at his job!

Rating:

5.0

Excellent service

Rating:

2.0

Matt the manager was very degrading every single time he spoke to me. I had a difficult time maintaining my storage unit and let him know that I was doing the best I could. The conversations were rude and demanding, and I felt very anxious trying to speak with him regarding my past due bill only due to the pandemic. His service was unprofessional, untimely, his staff was the same. I never write negative reviews but just the thought of having to deal with him one more time is why I just gave up on my stuff.

Rating:

5.0

Staff was excellent, knowledgeable, and very helpful with getting me set up with the right size truck and unit for storage.

Rating:

5.0

Matt is Very knowledgeable and friendly! :)

Rating:

4.0

Friendly and willing to walk you through the storage units to find the best size.

Rating:

4.0

staff was incredibly nice and helpful. only complaint is tiny parking lot and very crowded.

Rating:

5.0

The staff went above and beyond in helping me clear out my unit, and delivered exceptional customer service.

Rating:

5.0

excellent service easy to work with

Rating:

5.0

They were helpful and made my moving experience real smooth

Rating:

5.0

The service was great! No hassle! The staff was awesome!

Rating:

4.0

Great people fast lines

Rating:

1.0

I was not pleased with the overall service received at this facility. Uncle Bills Storage in town is the place to utilize if you are in the storage market. Great pricing and great folks.

Rating:

5.0

very helpful staff

Rating:

3.0

Didn’t know about free storage unit upon rental upfront.

Rating:

5.0

Nice helpful people.