Customer Reviews for U-Haul Moving & Storage at Mall of Georgia

Rating:

3.0

the woman who was inside was rude and pretty condescending. Talked to me in a manner i didn’t really care for and made things alittle awkward for me. Also unit 5000 latch doesn’t really slide all the way over. i had to dig all the old leaves and dirt out of the track and still it didn’t slide over large enough for the Lock. i had to pry it with a screwdriver. But the woman inside was literally the worst part. u can call me 8137654332

Rating:

2.0

Both bathrooms at this location were no operable per the ASM. She was mopping one at the time I needed to use the bathroom. I rushed out before viewing my unit. When I returned I was sent up the street. However there is no bathroom after hours. I was told by ASM that I could not leave the vehicle on the premises to go use the restroom across the street. I was also told by the ASM that I could not leave the truck at this location after it was unloaded (sister property). Not having a restroom and not allowing me to leave truck created more mileage (more revenue) for U-Haul. There wasn’t any compromise with the ASM. Please help me understand why I could not leave the truck at this location once unloaded? Please help me understand why I couldn’t leave to use the bathroom? There has to be a win- win for both paying customers & U-Haul. I am having to dispute the mileage because there is not a bathroom after hours and having to take the vehicle down the street once it was unloaded.

Rating:

5.0

Takers was excellent, she was very professional and polite. My rental was processed quick and easy. Thank you

Rating:

3.0

There were two leaks in my storage unit and my unit was inside the building I thought for sure my things would be safe. Many of my things were ruined things that were irreplaceable the insurance I had thru U-Haul was a joke no one ever called me back. I had the second leak and I was told I had to file another claim when no one would even answer me the first time. After I filed the second claim I still got no response. I was paying for the insurance for no reason. The only thing U-Haul did was let me move my stuff to a different unit. My advice is get your own insurance and probably be better off with an outside unit.

Rating:

3.0

The prices are too high. You should offer discounts to long-term renters who always pay on time in advance.

Rating:

5.0

Thanks

Rating:

4.0

Had no problems with my unit my problems all with the truck rental the truck was not where I ordered it so I had to go somewhere else costing me time and money but that's all done now just saying since I'm a handicapped woman that had church people helping her it wasn't just my time you wasted

Rating:

3.0

I had a outside unit and rats was in my stuff

Rating:

4.0

Rat droppings in tge unit

Rating:

2.0

Your system went down giving us the truck late so we did not make the storage 10pm deadline at Cubesmart in Fayetteville so I had to rent a second day and I should be compensated for some of it. I am a long time Uhaul user especially over the last 3 years to 4 years and in 2019 and this last move being a move away from a very abusive marriage every penny counts. Doubling my payment to $441 literally took our food money for the next 2 weeks as I do not get paid until the 1st.

Rating:

5.0

Nice

Rating:

2.0

The entry door is a nightmare to get in and out of, there are never carts at the door, and the unit is terribly lit. All that on top of crazy price hikes…We left for public storage and it is leaps and bounds better. Easier to get in and out of, better lit, and cheaper, just a mile away.

Rating:

5.0

Courteous, welcoming and professional from pickup to return. Will return when home projects require a pickup (preferably} or a cargo van will do.

Rating:

5.0

Great storage facility but a little pricey.

Rating:

5.0

THE VEHICLE WAS RENTED TO US WITH A CHECK ENGINE LIGHT ON. THE ORIGINAL LOCATION SAID THEY HAD A TRUCK BUT, WAS NOT RENTABLE. HAD TO GO TO A DIFFERENT LOCATION. DID NOT GET MY MILITARY DISCOUNT AND OR ANY FREE MILES. AND NOW I OWE MORE MONEY. ALSO HAD TO PAY CASH DUE TO THE CARD READER NOT WORKING.

Rating:

4.0

Maybe have 2 people. It was a lot for the person at the desk to do all she was doing the day I was there. I had to wait about 25 min to be serviced. She was still very pleasant though.

Rating:

5.0

Very friendly and helpful service reps

Rating:

5.0

Thank you. 😊

Rating:

1.0

The general manager hit my car whit ur truck an she treat me like very rough ! I never gonna rent a truck whit you guys

Rating:

1.0

This is not the date of move out. The General Manager lacks integrity and ageeed to remove fees as promised by a previous employee last week when I moved out. Takara Mills told me and my partner that she would remove $129.99 charge because of the date of move out. This is a false date of move out. The date of move out was October . I did not authorize auto pay for November storage fees. Please refund me credit card to prevent further damages to comply with state and federal regulations.

Rating:

5.0

Excellent Customer Service at U Haul Mall of Georgia!!! I have used this location on several occasions to get a Truck. The Truck was clean and had a full tank of gas! This location in Buford Georgia is 5 Star!!!

Rating:

5.0

Close at 6pm instead of 5pm everyday...

Rating:

5.0

The Location should be open until, at least, 6pm on Weekdays...So disappointed that the office closes at 5pm!

Rating:

5.0

I hope you run the mail-box.

Rating:

1.0

Upon entering the facility the rep was rude and unwelcoming. The U-Haul I was given was old, unclean, and poorly maintained. I was charged regular prices. When I returned the rental within the timeframe to not be charged an additional day, the office closed before the end of their closing hours. The manager refused to allow me to return the rental and insisted on charging me an additional day. I’m in communication with corporate management to get this resolved professionally. A major inconvenience and poor representation of U-Haul. I’m a career professional and this is extremely unfortunate and inconvenient. I’m disappointed I’ve rented from U-Haul for years and this isn’t my expectation of the company or anyone that bears the name.

Rating:

1.0

Although this facility is clean and convenient, the constant price increases are unreasonable. The current price is almost $100 per month greater than competitors in the area.

Rating:

3.0

Need 24/hr access

Rating:

1.0

Ridiculous drop off restrictions resulting in extortion. Forcing renters into full day rentals after 5pm with no option to drop of ANYWHERE. Learning so last minute doesn’t leave patrons time to adjust, nor is there any compensation plan for the UNCHARACTERISTIC expectations of the LOCATION (not the staff). To reiterate the staff is great. The location is obsolete.

Rating:

5.0

The customer service clerk was extremely helpful, polite, and kind. She had to deal with a difficult customer ahead of me and was so professional and gracious. She kept her line moving quickly, was very personable and made my experience extremely easy, even when I was frustrated because of my move. Thank you so much, Ms. K! You were outstanding!

Rating:

1.0

Fire your general manager

Rating:

4.0

Great customer service. Huge thank you to Jolai!

Rating:

5.0

Will see you all(u haul) soon

Rating:

3.0

1. I rented a vehicle and was offered a free month off my rental unit. apparently the assistant gm was "new" and comp month revoked. No biggy, but handled unprofessionally. 2. i called and got a lower rate than i currently pay, which goes to show you just raise it every year because you can...good for you.

Rating:

5.0

The employee there was so helpful and answered all of our questions. She was very easy to work with and definitely made our moving experience a lot easier for us. The unit was super easy to access and perfect size for us to fit our one bedroom apartment furniture into.

Rating:

5.0

Professional, Very Helpful and Courteou.

Rating:

1.0

The girl was rude and deliberately delayed us. I worked in retail management for several years. Wow! This was horrible. If I didn’t really need that van I would have left immediately. I will keep doing business with Uhaul but will avoid that location totally!

Rating:

5.0

The team and management was great. They made sure I got what I needed and went over and beyond. Thank you for the excellent service.🙂👍

Rating:

5.0

Professional, Helpful, Courteous.

Rating:

3.0

The smell coming from the clima controlled storage building is unbearable. It’s like a big animal is decomposing in one of the units and no one does anything about it.

Rating:

5.0

Very friendly staff. Nothing to improve.

Rating:

1.0

Need to make more room for the customer parking and need to hire more people with experience and good customer service

Rating:

5.0

Thank you

Rating:

5.0

Patrick was ok up until the day we were moving out. My daughters rest her guitar on the golf cart and he got in it and started driving it and they were trying to get his attention to let him know it was on the cart, the guitar fell off and hit the concrete. Instead of saying sorry, Patrick told them it should not have been on there in the first place. Even if that is the truth he could have apologized. He had a real attitude that day and was totally unprofessional towards my family and I. I personally wouldn’t go back there, but just because I had a bad experience doesn’t mean I wouldn’t recommend this place. It is fairly new and very clean.

Rating:

4.0

The Msnager, and each team member over the phone and in person were friendly, patient, knowledgeable and eager to help find solutions for me..

Rating:

3.0

We had to wait to get truck into gate because people were loading and unloading right inside and there was no way to get around. We finally were told we could leave truck outside of gate (making that space difficult with traffic. Car was blocked in by folks loading and loading. They finally moved so we could back out. SO they layout if FAR from perfect. Staff was amazing, though. And in the long run, that's what matters. But better flow would make things much easier.

Rating:

4.0

Keep the customer happy with the rental process. It was fast and easy. Had no problem with the whole process and returning was easy also.

Rating:

5.0

The van smelled a little like cigarettes. The employee (Patrick) said he has lost his sense of smell after having covid. Very understandable. Patrick was great and the van was nice and pleasant to drive.

Rating:

5.0

Excellent

Rating:

5.0

The only down side is it is hard to pull out of the parking lot with a truck/trailer. But the staff is very helpful, friendly!

Rating:

5.0

Moving can be very stressful, but Kennedy and Patrick made this a great experience! A huge thanks to them for great customer service and a really nice van as well!

Rating:

2.0

I had issues getting in my storage twice and I was only there for a month. I scheduled a moving date through a trucking company and was not able to get in my storage. I had to cancel my appointment. It was very frustrating!!!! It was also inconvenient !!!!

Rating:

4.0

Employees work very hard.

Rating:

5.0

Very friendly staff!!

Rating:

1.0

U-Haul changed the location pick up to one that was not close to my house. There was no place to park when I went to pick it up. Then I was told that I needed to walk to the back of the property, about a quarter of a mile in the sun to pick it up, and again to drop it off. The lady at the counter was very kind and courteous. All my negative review is for UHaul. I won’t be using them again.

Rating:

5.0

Kennedy demonstrated customer care by assuring me that she would be with me because prior to me walking onto the premise she was taking care of other customers. However, she always assured me that she would take care of me. Great customer service!

Rating:

5.0

Patrick was so professional and informative as to my request. He’s an asset to UHaul. Thank you

Rating:

5.0

Staff was very friendly and knowledgeable.

Rating:

2.0

When I went to return the truck on Sat., 11:50-ish, the building was closed. I received no notice they would be closing in the middle of the day when the truck was due back at one. There was no drop box. I had to make two calls and wait 25 minutes before someone could come open back up to return the truck. Very unprofessional. Did not offer an apology for the inconvenience. I had washed the truck and they wanted to charge me for a little dirt on the driver side floor mat.

Rating:

4.0

Very nice customer service

Rating:

5.0

Patrick was very helpful and courteous

Rating:

5.0

Pickup was a wonderful experience with a dynamic salesperson! So professional and I will continue to use this location and establishment!

Rating:

2.0

Your local offices are useless and your national customer service is dishonest

Rating:

5.0

Very friendly, very professional!

Rating:

5.0

Patrick was amazing

Rating:

5.0

I’ve used U Haul services for years and I must say that I’ve never met a representative of your company that was as dedicated as Patrick located at your Buford, GA location. Patrick was knowledgeable, informative, and cared about his position and customers. He was quick to run down my options for a rental truck and great at explaining the coverage available plus he even talked about storage options. Patrick is the quintessential employee and he deserves recognition plus compensation for his dedication. I do hope that he is recognized for all his efforts because it’s hard to find employees like him.

Rating:

4.0

Great Experience!! Will definitely let others know to use this location.

Rating:

5.0

Very Pleased!

Rating:

4.0

The gentleman who assisted me when I came to pick up the truck was beyond helpful and polite. One of the most courteous people I've met at a uhaul.

Rating:

5.0

Patrick at this location was amazing to work with! His attention to detail and patience was incredible. I wish customer service was this great everywhere. I’m a 35-year hospitality professional and I highly recommend him and this U-Haul facility!

Rating:

5.0

They was super nice. Customer Service could have not been any perfect. It .Ake a difference where you would like to be in business.

Rating:

5.0

I just loved the guy at your buford Georgia store location.

Rating:

4.0

Picking up was great. Drop off was not. Person assisting was not friendly at all. I asked if it was close to closing time due to her rushing temperament. She said they closed at 5 and it was 5 min until closing time. I was late dropping off my rental and I was only inquiring about additional charges. Not disputing. But it was clear that I was bothering her

Rating:

5.0

Thanks for the great service.

Rating:

5.0

Customer service was great, especially for 9am in the n morning. The person that helped me was very clear and helpful.

Rating:

5.0

See above comment

Rating:

5.0

I really want to take a moment to say everything great about Patrick. He was so kind and helped me as I dropped off at the wrong location. He made it easier for me. As simple as that was, the kindness and willingness to help was more impactful than he knows. Thanks Patrick!

Rating:

5.0

Need a newer truck and have a minimum of a half a tank of gas.

Rating:

5.0

My guy front desk attendant was great. He was not pushy with the add on extras; he explained and let me decide. Was very helpful to look for promos even though there were none! Very nice guy! Made sure I had the office direct number instead of generic number for UHAUL

Rating:

5.0

The entire day went smoothly I’ll definitely recommend this location to friends n family.

Rating:

5.0

Patrick was helpful

Rating:

5.0

Very friendly customer service.

Rating:

4.0

N/A. Great customer service. Patrick was wonderful.

Rating:

5.0

Amazing location, clean equipment and Great people! kind, knowledgeable, helpful and friendly.

Rating:

5.0

The facility was great and the staff was awesome! Patrick was so helpful, kind and patient as I asked all my questions and he helped me understand exactly what the storage unit entailed and the rules of the facility. I had an amazing experience and I'm so happy that I was able to find an affordable storage unit with staff that actually cares about the renters and their belongings.

Rating:

4.0

Great service and excellent location! Rates very good and I recommend this facility!

Rating:

5.0

Patrick did a good job. He was kind and courteous.

Rating:

5.0

Mr. Patrick provided excellent customer service . Was a pleasant , fast, and friendly experience. He was very attentive to customer needs and provided great service . Will use this location in future . Thanks again for the wonderful service . Take care.

Rating:

4.0

I would have preferred documentation from you signed that you were satisfied with how the unit was left at move-out. I was told by personnel at the front desk that"we don't sign anything."I simply do not understand that attitude toward a customer who auto-paid every month and made the effort to leave the unit just as clean as when I moved into unit 6084.

Rating:

5.0

Good

Rating:

2.0

They opened late so our reservation was late. The entrance and exit were very confusing. We returned early and we’re still charged for extra time that the customer service rep up sold us on. Not cool. Not a good experience. Also a terrible location.

Rating:

5.0

I just love the Staff, they were Wonderful ☺️

Rating:

3.0

You guys had my wrong email address all along. You kept raising the rent, whichade me have to move out.

Rating:

5.0

I thank God you all are there, and it's not something (moving) that I want to do everyday

Rating:

2.0

Truck had no fuel. No furniture pads available. Wasted an hour going to another location to pickup and return pads as well as put enough fuel in to move. Made reservation ahead of time and this is what I got.

Rating:

2.0

Guy at the desk was late which caused everyone to have to wait. He was rude upon arrival and drop off. At drop off he was on cell phone and did not acknowledge us although we stood right in front of him at the counter for 5 mins. The truck had none of what we requested. No tow dolly, no mattress pads, no furniture dolly which made the move so much harder.

Rating:

5.0

Takara M was very nice and pleasant to work with. She made a very stressful move situation tolerable after being failed by the moving company. Thank You Takara!

Rating:

5.0

The staff were very helpful and professional. I will be moving more items in the future and will use this location again.

Rating:

1.0

My storage unit was clean when we went in but when leaving 2 months later it was filled with roaches and had to pay $500 to get all my items bombed as well as throw away a brand new queen mattress for my son! Very disgusted and upset

Rating:

5.0

Truck too old and dirty Night time drive so hard and dangerous

Rating:

5.0

None

Rating:

4.0

Trailer tire had a nail in it. Didn’t realize until loaded trailer how much air it was losing. It did look a little low when I picked it up but I didn’t have my gauge to check it.

Rating:

5.0

Service at this facility is excellent. The staff are truly polite, professional and go above and beyond in meeting the customer's needs. Would certainly be back when the need arises.

Rating:

5.0

It all was worth the wait..

Rating:

4.0

Talara was excellent on pickup. My drop off was horrendous as a very rude nasty employee yelled out instructions to me then drove off without allowing me to drop off the truck or pickup my car from behind the fence. Also, the truck is very old and at some points during the rental, I wasn’t sure it would start.

Rating:

5.0

We got a great unit with the perfect location by the door and great access. Didn’t think we would need it for two years, but sometimes that’s how life goes. It was a good rate also. Would definitely recommend !

Rating:

5.0

Uhaul Rep at this location was super helpful and polite

Rating:

4.0

I think the storage location I ended up being assigned to in GA was different from the one the guy in Detroit said it would be. I think there was some confusion (maybe just on my end) that there are locations not in Buford GA that are on Buford Rd and Buford drive. A real mess. I had the most chaotic 4 days of my life due to the move, accidentally started crying in the U-Haul storage facility, and the woman working was super nice, so thank you for that.

Rating:

4.0

I believe additional staff is needed to help customers better. ***The U-Haul truck that we rented needed oil and so we had to purchase it. Both oil light AND engine light were on.

Rating:

4.0

The staff, facilities and equipment have been a great experience. So glad to have used Uhaul. Only complaint, is this stinking continual automated contact texting!!! It’s a real pain for sure. Fix it to match your amazing employees at Monongahela Pa and Buford, Ga!!

Rating:

5.0

Daja was most helpful, knowledgeable and sweet. She’s the best!

Rating:

1.0

I ordered 2 dozen blankets and a hand truck. When I showed up, they didn't have either one. The trailer didn't have the wiring for the rear lights either. I had to drive to another UHAUL to pick it up.

Rating:

5.0

Both of the ladies I dealt with at the location were very helpful and very friendly.

Rating:

5.0

Professional, courteous, easy to get things done and on your way quickly.Thank you

Rating:

5.0

There was glass left in the truck and one of our movers cut themselves. Be careful.9

Rating:

5.0

Very friendly staff Everyone was extremely friendly and welcoming

Rating:

5.0

The front desk person was amazing. I was exhausted from our travels and she made the check in simple and easy.

Rating:

4.0

Cody(not sure the name is correct) at a neighboring Buford business address was super! I was grateful for his patience and help as we had been traveling for two days and had been super busy the last days before loading and driving to Buford. He’s a great employee, you’re fortunate to have him.

Rating:

4.0

Thank you!

Rating:

5.0

There were some occasions when dirt/ debris was on the floor. Also, the elevator was out of service. But, overall I give it 5 stars.

Rating:

2.0

Informed facility that I moved from GA and would not be back for the items in my storage unit. This notification was ignored and I continued to accrue charges. My unit was auctioned off for $381.60 and I’m told I owe a balance of $258.25. I was paying $129 per month. The notice was given via email and over the phone. My charges should have stopped upon notification. Up until the notice was given my storage fees were paid. I will notify and advise everyone not to use your company.

Rating:

5.0

Great job Uhaul!

Rating:

5.0

I wanted to definitely make sure I give accurate feedback based on my experience. Staff members have been very awesome and very polite to me and helping me with my storage needs. I would highly recommend coming here to be able to securely put your stuff in a good location if you're in the middle of a move or dealing with in between housing there's quite a few that I would like to be able to give credibility to there is a worker. I really adore that works here as always been helpful along the way to Talara as well as Danelle who I dearly mis as she is no longer there. I will definitely be recommending my colleagues and friends to U-Haul for the storage and moving needs. Thank you guys so much for everything you've done for me and moving forward looking forward to doing business with you in the near future

Rating:

5.0

Lauren was very helpful and pleasant during the whole process. Thanks, Blessings

Rating:

5.0

All the stag was friendly. Even Travis L. assisted when the gate code at mall of ga didn’t work. He was very hands on when it came to taking care of his clients

Rating:

5.0

Thank you 🙏🏻

Rating:

5.0

Travis is amazing and I can't thank him enough

Rating:

5.0

Thanks for maintaining a great facility, it’s clean, safe, and well staffed with friendly managers!

Rating:

5.0

Very helpful and professional.

Rating:

5.0

Staff was extremely helpful and courteous

Rating:

5.0

It was a pleasant experience for the 3 years I was there. It was a pleasant experience for the 3 years I was there

Rating:

5.0

Great location, very clean and well kept, and the office staff was extremely courteous and helpful.

Rating:

5.0

Talera and Zachariah were amazing! Super clean store!

Rating:

5.0

Great customer service!!

Rating:

5.0

Travis was awesome, he answered my many questions and was nice and courteous.

Rating:

5.0

I was pleasantly surprised when I got a first mount for free, that’s a very good idea from U-Haul. Certainly for future when I’ll need a storage space I’ll ask for them service. Also I used them truck for moving my stag . Thank you very much U-Haul !

Rating:

5.0

Excellent customer service

Rating:

3.0

Besides the rent going up 3 times in less than a year I also got stuck in the elevator for 20 minutes. Most of the staff was great (2) young ladies that worked there where pleasant and accommodating (1) woman i opened my account with not so great!

Rating:

1.0

I called in to reserve storage however the person made a mistake, however I sympathize because no one is perfect. My pick up date for truck rental was July 11,2022 and I was traveling from Florida to Georgia on July 13,2022. However the mistake was that the storage move in date was placed to July 11,2022. When I got to the storage facility they said that there is no reservation for me. I showed the reservation number and then I and one of the staff member realized that the date was for the 11th and not the 13th. Their office was closing at 7 and I got there 6:30, I then ask what can they do to help I guy said he would have to rebook a storage and told me the cost, I then told him my rental qualified me for free storage for one month, he told me that since I'm not dropping the truck off there I can't get a month free. However after that he then said that he has no storage available and what he has is reserved for other people and that he will check the neighboring store to see if they have anything and he said they don't. By this time I was very frustrated. I asked if I could leave truck there overnight and they said no I would have to park at Walmart. So I had no storage and no where to park the truck with my belongings. Also I had paid movers to help me unpack and had to send them away because I had no storage. The store manager on duty at the time dealt with my wife and I very coldly and unprofessional and he also lied to us. I then proceeded to call Customer service and was transferred twice till I finally got someone who could help 42 minutes later. I spoke with a guy name Nicholas who was very very very nice who told me that one thing I can do is to use the uhual website and go to rent now and I was able to get a storage at 3556 Dacula Rd, Dacula GA. Also there was spaces like that at the storage I went to first which is 3804 Dacula Rd, Dacula GA. The manager at this location is very very very unprofessional and has no sympathy for his customers.

Rating:

5.0

I was very well attended ans very clearly answered and explained all my doubts

Rating:

1.0

We had several items infested by bugs. We had to throw away a newer mattress and box spring. When asked the staff - their response was if we purchased the insurance... we pushed and it was escalated to the manager but we never heard anything back. Unacceptable for the amount of money we paid every month - especially with the recent price increases. We will be leaving negative reviews on google and other sites for this facility.

Rating:

5.0

Great help at the front desk and spotless facility! Very satisfied.

Rating:

5.0

We would recommend Uhaul storage to family and friends. The staff was always helpful and kind.

Rating:

5.0

I like to thank y'all for everything you done for me and your staff. Toni Hudson

Rating:

3.0

I moved out before my due date and no partial refund

Rating:

5.0

Friendly staff , but the manager Danielle Hall if I remember her name correctly went above and beyond when I had an issue where I didn’t like the second storage unit , she is on top of her game very professional and great at her job ! Thanks U haul for making my move easy .

Rating:

5.0

This storage facility and staff exceeded my expectations. I would highly recommend this location to anyone seeking storage in this area. The staff are phenomenal!

Rating:

5.0

Superior customer service from the office female on duty. I think her name is Tayala. (I know I misspelled. Her name). She made the difference in me making the choice to rent storage there.

Rating:

1.0

Starting with my reservation from fl to ga the truck was dirty going down the road brakes squeaking not impressed at all next time definitely not using uhaul ever again

Rating:

5.0

Office personnel were very helpful, friendly, and knowledgeable.

Rating:

5.0

Outstanding. Employees nice and professional

Rating:

5.0

Easy, clean and convenient

Rating:

5.0

Building didnt seem as clean as the storage area in the main building.

Rating:

5.0

Quick and prompt!

Rating:

4.0

Staff just kept stopping to help everyone else

Rating:

5.0

The storage facility is very clean and the staff members are always helpful when you need help

Rating:

5.0

Lady I spoke with on the phone was great

Rating:

5.0

The cashier and assistant manager was very helpful and friendly.

Rating:

3.0

Staff was very polite and helpful, however many times I tried to use the gate after hours and it wouldn’t open.

Rating:

5.0

Had a minor issue with gate key not working but quickly resolved

Rating:

5.0

I've been renting a storage unit for six months and they have been great. Additionally, Danielle and her team have been outstanding in meeting my truck rental needs and packing materials. The group is professional, dedicated and knowledgeable. Extremely accommodating store. thanks to everyone at this store.

Rating:

2.0

Concerns: I asked when we moved in if rent ever increased and how it worked and was told unit rental never went up. As of this year; all 4 units I had at this location had price increases so this is the main reason we are closing. We moved from cube-smart to avoid this way of storage business. The Access doors to building were not wide enough for our usage, has an uneven pavement that makes usability less than desirable. We did witness one couple having sex inside of unit and also an outside unit is occupied by street racers possibly and they have scared us off of the grounds more than one time; very suspicious activity inside our building (our building unit; 5087) that we would HIGHLY suggest security and monitoring. It is obvious that they and their suspicious-invited guests are there. On closing of unit 5087; the office staff was away during hours, closed due to possible no staff and sign read for us to visit neighboring U-Haul in same city if we needed truck rental or new unit, then we called 1800uhaul to report we had unit clean and needed to close and was told we HAD to close out unit in-person to sign close out required forms. Was able to come to office the next day to close out in-person as indicated and we did not have to sign just gave a verbal request and showed picture of unit cleaned and emptied. Positives: Building kept at great temperatures, no signs of insects, overall clean and lighting okay. Staff at store always professional. In Summary: Thank you for your service to our family. We appreciate the hard work invested by management and most of the staff that have been professional with us there. I know some offenses may be outside of your control but you need to know that price increase and our concerns of the security risks is the biggest 2 reasons for us closing this unit. We have 3 other units that we will be closing soon because we need a safer option when visit our storage units. I would suggest watching/monitoring cameras so that you may call-in suspicious activities that are happening at this location. Thank you again.

Rating:

5.0

Only changes I would make is the access hours. If a person has up to date access then they should be able to get to their storage at any time. Or at least up until midnight

Rating:

3.0

The seat belt was missing , couldn’t let anyone ride in the vehicle I should be refunded some money because of the inconvenience, it took me longer than usual to finish.!!!!

Rating:

5.0

Everything was GREAT!!

Rating:

5.0

Big space

Rating:

1.0

Second time sent My father died and hospital bed and hoyer lift in 5039 Asked for one day grace as quin house donation was picking it up the day after the $95 was due Lady on phone at major phone line, lady on phone at location and lady at location refused a one day grace I closed the account at 8:30 AM the day after I paid the $95 dollars allowing them to re-rent it No humanity in this decision I paid 3-4 months and always on time and never late Enjoy the extra months rent

Rating:

5.0

Amazing staff

Rating:

5.0

The facility at U-haul Moving & Storage at Hwy 124, 2040 Scenic Hwy N, Snellville, GA 30078, was not helpful, they didn't have two 10x10 units, which is what I reserved. They called the Bulford facility and made a resveration for 10x20, which I needed for the 26' truck. I was told they didn't have a 10x20, only a 10x15. So I made a decsion to use the 10x15 and pursue another facility. The claused me stress, gas, and time.

Rating:

4.0

When I booked the truck rental and unit rental through the 800 number, they messed up the entire reservation, and I had no unit rental at all. I was very aggravated!!!

Rating:

4.0

I didn't really like the online process. The account is under my name because of all of the information needed to secure the space. The unit management will be transferred to another person once we can get it straightened out, but it inflexibility of the system prevented me to do what I intended. When is it ever necessary to get an image of both sides of a driver's license, for example? Once we were registered for the space, the communication from the system and the space were all excellent. The people I spoke with were also helpful.

Rating:

3.0

The reason I say average, has nothing to do with the Buford location, Its the location at 4211 Mcever Rd Oakwood Ga. I had reserved my truck AND a unit 2 wees prior to moving. But when I went to the office, Josh told me there was no unit!! It really put me in a bind and had to move my stuff out of my way to the Buford location. Josh was "supposed" to discount the price of the truck rental but I didnt see any discount. I had reserved a ground floor unit at that location , a mile from my home. But instead, I had to movie 15 miles out of my way, to a 3rd floor unit. Just goes to show you people dont care about their jobs or helping these days. Other than that, the experience was stressful!

Rating:

2.0

The staff at the two Buford Dr facilities are terrible people and unprofessional. The manager keep changing the rental policies, just the other day, I was told by the Buford Dr facilities, that now even with a credit card, you must have a contact that can be reached by phone. I was discussed and went to the Lawrenceville Swanson facility, and they did not ask for such ridiculous requirements, just a contact phone.

Rating:

2.0

You guys keep changing me to much money 💰 and did not care to change the date like we ask you to that made it hard to pay when your SSI check comes ones a month.

Rating:

5.0

The young lady was extremely professional and very nice . Thank you very much !

Rating:

5.0

The two young lady's in the office are very nice and respectful

Rating:

1.0

My furniture had mold and and was fill of spiders and spider webs. I will never use this facility again, we were so disappointed.

Rating:

4.0

I do not think it's fair to have to pay a full month's fee for 2 days of service, as you don't process refunds on move out.

Rating:

5.0

Good service

Rating:

5.0

Great experience. Office staff, especially the young college age girl was super nice to deal with. Wish I could remember her name..

Rating:

5.0

Good customer service, manager was very professional and communication is on point. Good job!

Rating:

3.0

Only have single door load and unload for climate control storage - this is not realistic, we had a couch and treadmill that would not fit they the single door to store.

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

Danielle and her staff were very friendly and accommodating. The process was quick , easy, and professional. I will use them again on my next move.

Rating:

5.0

Convenient, clean and friendly.

Rating:

5.0

Great

Rating:

5.0

Great service every time!

Rating:

5.0

EXCEPTIONAL!! The front desk attendant went above and beyond.

Rating:

4.0

I have a small problem to resolve today and will be in to fix. 1. The storage I reserved online is not big enough 2. My credit card was left in the store and the location was closed by the time I came back up from checking the unit. I called the store number to leave a message and was transferred to customer service where they reserved me a bigger unit, over the phone. The young lady who helped me at the counter was very efficient and I hope this can be resolved quickly this morning. Kimberly

Rating:

5.0

I reserved a first floor 10 by 10 climate controlled unit a month in advance online. I left Florida at 4 AM to be sure to make office hours. When I arrived, I was told there was no more climate controlled units and my only alternative was a non- climate controlled one. When I explained this was unacceptable, the receptionist was amazing. She walked around the entire climate controlled areas and found one with a tag saying it was clean and ready but was not yet updated in her computer. Amazing service and commitment!!! She helped us find the easiest path to unload and was helpful in every way humanly possible. As she was so great, I apologize for forgetting her name, but attribute this to my exhaustion.

Rating:

5.0

I was in the facility many times. I was the to rent trucks but securing boxes for my move. The staff was always helpful and went out of their way to fill my needs. The assistant manager was promoted the second day I was there and she definitely deserves it.

Rating:

4.0

The reason to rate above average, because the traffic there is terribly busy!

Rating:

1.0

People were always rude and never had enough staff attended

Rating:

5.0

I have had the unfortunate luxury of moving state to state and around due to my work . You all know how painful it can be ... but what a breath of fresh air when I met Danielle and her team at this facility. Been with them for over year and 6 months Its new, its clean, its well kept, the staff is helpful, nice, always willing to accommodate. They actually "call back" when they say they do. This is probably the 5th time that I have used a storage facility and I have never felt compelled to write a review until here. They deserve the kudos and just wanted to share my experience with others. One last note, I went a note stating we are leaving as I am moving into my new house. On past experiences, Id have to go back.. do a walkthrough with staff and make sure it's clean, etc. This time - They did this for me, I didn't even ask. They called me stating they saw my space, it was clean. Sent me an email with my final receipt without me even asking , thanked me for my business. Amazing. What more can you ask for?

Rating:

3.0

Storage facility is clean/well maintained. Customer service gal was friendly. We were supposed to also pickup a 15’ uHaul truck from this location and they failed to tell us until we arrived at the facility that it must now be picked up in Oakwood, GA (15 miles away). This caused our moving to be very chaotic and not go as planned.

Rating:

1.0

They did not want to reimburse me my money back after I told him that I wanted to verify that the trailer would fit in a 10 x 10 x 10 would not recommend the spa had a great experience before but not with the staff there

Rating:

3.0

The workers were very friendly and tried their best to be helpful. However, they were not well trained, so the process was a disaster. I understand that you have to hire new people and train them, but they should not be allowed to work with the public alone until they are fully prepared to do so. That was not the case. One of the workers had a better idea of what was going on but couldn’t handle two customers at one time. It took over an hour to rent a unit, and still was not done correctly as now I have to go back again to sign the contract that they never had me sign originally. The other customer next to me was there longer than I was trying to rent a unit. The staff was very nice and apologetic, but it was still a very frustrating experience to say the least.

Rating:

2.0

Everyone there Sunday was nice , but it was a nightmare . I was directed to another facility to get a truck and then redirected back to the one by the mall but it was chaos because no one was educated on how to get things done efficiently . One person was brand new and the other was partially new , I went there 3 times that day and it was horrific because they were extremely busy and didn’t have enough help . I do like the facility because the other African American young lady always goes above and beyond to help . This day she was helping them over the phone but it still was a very horrendous experience . If I was not I a desperate need to move my things I would have walked out . The other facility in front of the Walmart is worse , they are lazy and does not ever try to help you there , I try my best to truly avoid that one at all cost . The manager needs to be replaced or needs to be educated on how to run these stores correctly . This was the worst experience ever dealing with an storage facility in my 43 years of living !!!

Rating:

5.0

It was great. I just didn't think I would find a home and close so quickly.

Rating:

5.0

I dealt with three different people and they made me laugh and helped with all my needs and we so kind. I would totally recommend to anyone..

Rating:

5.0

Great service never had an issue.

Rating:

5.0

Loved the staff

Rating:

5.0

Danielle, Cody and Ali were always so nice. I rented a storage unit for 9 months and always had great encounters with these three. Great staff and great customer service! If I ever need storage or moving supplies I know where to go.

Rating:

4.0

The experience was every thing that I expected.

Rating:

5.0

Talara Harper was AWESOME!!!

Rating:

5.0