Customer Reviews for U-Haul Moving & Storage at Michigan Rd

Rating:

4.0

The employees were very helpful and handled their current situation very well. The systems were down and they had to input information manually.

Rating:

3.0

Seating area to wait for work to be done would be nice. Or even some chairs.

Rating:

1.0

Not helpful, very slow, couldn’t answer basic questions

Rating:

3.0

Was told not to go inside the office, but rather wait outside. Attendant a little rude and seemed put out that I arrived 10-15 minutes before closing.

Rating:

1.0

Horrible Service ! From start to finish ! They forgot to put the moving blankets in the truck and than tried to charge me for not returning them and had a huge attitude about it … never do business here again !

Rating:

5.0

Everything good thank you

Rating:

5.0

Counter and yard personnel were very helpful and courteous.

Rating:

5.0

The process was easy and everyone very friendly.

Rating:

5.0

Nothing on customer service.

Rating:

5.0

Worry free drop off, great customer service. Thanks

Rating:

2.0

Only 1 employee was working. Long line. Manager was rude. Will NOT rent from this location again.

Rating:

5.0

The slide on the driver's side of the tow dolly was missing hole for locking it in the extended position .

Rating:

4.0

The only challenge we had was with your remote check-in and onsite equipment inspection technology. Neither worked and required your onsite staff to use their smartphone to complete it for us.

Rating:

5.0

Quick and easy pickup and staff was very friendly.

Rating:

5.0

I would suggest removing the sign that “your option matters to someone, but not me, I’m sure someone cares…. This could really trigger someone. I know dealing with people it can be hard. No need to add an extra opportunity for someone to complain.

Rating:

3.0

I want the deposit back. Why don’t I have it yet?

Rating:

3.0

The gentleman running the desk was friendly and efficient. The equipment seemed in poor condition. I think it was a wheel bearing that was squeaking all the way to Michigan. Plus, the guy who installed the trailer on my vehicle cut his finger because the cable (hook attachment) was frayed. I had to make sure I didn't grab the same spot of the cable to repeat the injury. HOWEVER - I will say that this Uhaul DID actually have my equipment ready when I arrived. It's happened at other locations whereby the equipment wasn't available - that's infuriating. Fortunately for Uhaul, they seem to be the only major rental agency that allows auto transports to be connected to personal vehicles. This location was clearly understaffed on Monday morning with multiple people dropping off equipment and having to wait, blocking other people as they pulled in or tried to drive around back.

Rating:

4.0

Nothing.

Rating:

5.0

Good

Rating:

5.0

Friendly staff, ease of check in and out and good equipment made this a great experience. We would rent from this location again!

Rating:

1.0

The cargo box had a leak or leaks. Fortunately none of my possessions were damaged from this problem, but it was because my materials were protected in their original packing. The Mom’s Attic had a bunch of water for sure. I was a bit disappointed that this truck wasn’t up to the job with all this rain. Furthermore…. I was told to bring the truck back with 3/4 of a tank of gas when the needle was really like at 2/3. This amount is small, but when traveling 265 miles, every penny counts.

Rating:

5.0

Drop off location was fast and easy. They unhooked the trailer, I was in and out in no time, really fast service.

Rating:

3.0

I like the convience of the location. Pickup is pretty simple. There is one particular lady, with blue hair that is always very condescending at drop off...Always.

Rating:

5.0

Free popcorn LOL!

Rating:

5.0

This location is wonderful! Friendly service and easy to work with!

Rating:

3.0

There is a puddle filled with cigarette butt's and trash near the entrance. Cleaning that up would help.

Rating:

3.0

The lady at the front desk was very rude and bad. She had not scheduled the technician for the appointment and on repeated enquiry just kept ignoring me. The technician was very good and very prompt in his response though. But the lady needs to be trained on how to handle customers

Rating:

4.0

The cab of the U-Haul truck smelled a bit like cigarettes, which was unpleasant. However, it operated fine and the location itself was good.

Rating:

5.0

Employees were great, large area, great selection of rentals.

Rating:

3.0

I return the Truck and transport but the person didn’t speak good English just told me to come back tomorrow to for my receipt and deposit refund. The manager was helpful when I call back.

Rating:

5.0

Very helpful people. In and out quick service. Friendly environment.

Rating:

4.0

Overall, the trailer was great, but the electrical cord was a bit iffy when we hooked up the trailer and when we were traveling to our destination, it completely failed, so we had no brake lights/blinkers. We found a nearby Uhaul location and they gave us an adapter. It at least gave us the top two lights working. It also delayed us about an hour for our trip. Doesn't sound like much, but we were trying to avoid some weather and ended up driving through some storms.

Rating:

3.0

Entire computer system shut down. Took 45 minutes to get my reserved truck

Rating:

5.0

Excellent business, I appreciate the good service!

Rating:

4.0

Rear support chain was unusable because the “S” hook was broken.

Rating:

4.0

Staff was great both when checking out equipment and returning

Rating:

5.0

Friendly

Rating:

3.0

The price is not realistic and is a trap. $19? More like $75 for less than 2 hours.

Rating:

5.0

The ppl was really nice

Rating:

5.0

Very professional and problem solvers. I appreciate them.

Rating:

5.0

Good thorough cleaning process was observed when I dropped off

Rating:

1.0

Staff is very rude disrespectful. From the start. I completed online info before arrival but staff was was not knowledgeable and very rude. When returned truck staff gave me incorrect information about return deposit over the phone so I had to return and had a back and fourth conversation because staff was very had no customer service skills and did not want to here me concerns.

Rating:

4.0

Better signage to manage customer flow. Picking up the truck was good, but I was unsure where to go and who to talk to when I was returning it. Otherwise it was a great experience overall.

Rating:

1.0

Front desk staff was half asleep when checking me in. They then misrepresented how much gas was in the vehicle. And then dishonestly charged me for extra gas that was. This was a poorly run operation all around.

Rating:

4.0

every thing worked like clock work

Rating:

5.0

make sure everyone gets to deal with the store manager - he was just awesome - not just to me, but I observed him taking care of the people in front of me and was impressed. Sorry I don't know his name to give proper kudos...

Rating:

4.0

The container was initially delivered to a neighbor by mistake.

Rating:

3.0

The gas gauge they recorded was off by 1/8-1/4 tank. The tire pressure was low and a warning light came on the dashboard.

Rating:

1.0

The general manager is committing fraud Telling me it one peice and tried to charge a different amount after i left

Rating:

1.0

I was forced to pay $101 dollars to get off the "E-Alert" system because a person named "Tyler Lee" from Napoleon FL evidently used my account to rent and didn't pay. (This information is from U-Haul's internal system). Even though it was obviously not under my name, I had to pay off the balance to rent. Never again will I use U-Haul.

Rating:

5.0

You should include a bundle of boxes free with every rental.. but other than that the people that are working there was super friendly and very professional and super helpful.. I will be using you in my future moves.

Rating:

5.0

It was a great experience renting from U-Haul. The employees were very friendly and the equipment and truck was well maintained. I will definitely use U-Haul in the future and recommend them for anyone needing moving services.

Rating:

2.0

Get automated

Rating:

5.0

Everything was good. Nothing to improve. Even customer service was very professional. Thank you for a good job.

Rating:

4.0

The staff was very friendly and helpful.

Rating:

5.0

The GM has great customer service and people skills. He was knowledgeable and very kind and respectful.

Rating:

5.0

Great Service

Rating:

5.0

Keep up the GREAT CUSTOMER SERVICE!!! Was a pleasure to serviced by this crew took the time to explain things just simply helpful all the way around THE MANAGER NEEDS A RAISE HE CAN DEFINITELY HANDLE THE CROWD THEY WAS ROLLING IN & HE WAS ROLLIN' EM OUT THANKS SO MUCH TO ALL OF YOU!!!!!

Rating:

2.0

I booked a storage space & U-Haul online at this location. We moved all our items from home into the U-Haul, filled the gas back up and arrived back at this location to now move items into a storage unit. Representative 1 obtained all my information, process payment, gave me my storage # & showed me how to access storage area. The movers open the storage unit and it was full of boxes from the previous storage owner. Representative 2 was notified and he stated “This is the customer’s fault.” & “We don’t have anymore units available.” I walked back to the front and Representative 3 (Hispanic Female) goes on to tell me “We don’t have anymore units here” “I am going to refund your money” “You have to go to another U-Haul location on layfette & see if they have a storage” “we check and clean storage at night” “we cannot touch the customers items in the storage.” Representative 3 didn’t care about us having to drive more miles to another location then back to this location to return uhual or the possibility that the next location might not have had any storage availability or that I had 2 movers waiting to unload our items for over an 1. Representative 4 gave me the mangers information and stated to call him immediately regarding this issue. After 1.5hrs the manager was able to provide me a storage unit and refund for first month (still waiting on refund) The manager was very professional, kind and compassionate about the situation.

Rating:

5.0

The staff is so nice

Rating:

1.0

This was a janky experience to say the least. Moving from Texas to come home to randomly poor attitudes, broken system, no access DURING access hours, was the worst part of my moving journey. These people seem to forget the services they’re payed to comply. Forgetting your only a small number in a company that don’t care nothing about you

Rating:

5.0

The manager is the best A+

Rating:

5.0

Antonio and his team are accommodating and considerate. They are very busy but address customers respectfully. I really appreciate/d their service!

Rating:

5.0

Great customer service! I highly recommend U-Haul for your moving and storage needs.

Rating:

1.0

Everyone was friendly. But they did not have any authority to fix mistakes that were made.

Rating:

3.0

Key card never worked always had to wait until store was open to get to my storage. If you were 2 days late they charge a 15.00 late fee another 15.00 if your 2 weeks late. Storage unit area had birds in there my stuff had bird feces on it.

Rating:

5.0

pad locks were a little tricky

Rating:

5.0

Very happy with my experience. Thanks!

Rating:

2.0

They put me through a lot of hassle that could have been avoided at the Michigan Road location.

Rating:

1.0

Yall stole my property without notice. Law suited sho! I didn't give yall permission to touch my property. Pay for my property or be sued. Notice to the sender.

Rating:

4.0

The U-Haul customer service reps were extremely helpful in setting up our storage unit, and the person at the site was as well. Made for a less stressful apartment move-out for our son - and us!

Rating:

5.0

Thank you

Rating:

3.0

Staff was nowhere to be found, I had to go find him and he was rude and lazy. He tried to charge me for a storage that I qualified for free and reserved… poor customer service

Rating:

5.0

My only complaint is I didn’t receive any money back at the end of my rental. I paid before it was due and left before due again.

Rating:

5.0

Best crew ever!!

Rating:

3.0

More storages n size options

Rating:

5.0

Davion was very helpful and awsome! Thanks man much appreciated

Rating:

5.0

She were very professional answered all our questions handled all I needed I would recommend this location to any and everybody thanks again

Rating:

1.0

The staff at the facility were so helpful. There was a problem with my access card and staff members Stony and Jesus were always available to open the storage room and Stony put in great effort to investigate the problem by reaching out to his boss and then the supervisor above his boss too! So a huge shout out to the staff for being helpful. Monet was the agent who helped us secure the storage room and she was friendly and quick to get the room assigned so we could start moving in. The hallways are very well lit and there was even a cart we could use to move things into our storage unit. However the light in the storage room we rented was burnt out.

Rating:

5.0

The staff was very respectful and helpful and I like using the storage and I will recommend a friend or family member

Rating:

5.0

The staff was great, very friendly and professional. All my needs were met I would definitely come back.