Customer Reviews for U-Haul Moving & Storage at Montgomery Hwy

Rating:

1.0

My tvs and most of my things was covered in mold it was raining in my storage unit I had a 65 inch tv and a 55 tv I had to throw away all of my furniture and belongings that was in the storage unit due to mold

Rating:

2.0

Too slow

Rating:

5.0

Grant K. Was an awesome manager! He always went above and beyond to satisfy the customers! Very professional and quick to task!

Rating:

5.0

⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Thank you well done doing a wonderful job keep up the good work. Charles Holmes

Rating:

5.0

Well done keep up the good work

Rating:

3.0

I would have liked to been credited half of my money back because I moved everything out on the 4th which was 4 days after the payment was taken out. The facility was great and the women that worked there were caring and very helpful! I would definitely recommend this place.

Rating:

5.0

Nothing

Rating:

3.0

First and lat impressions count my interaction with staff was sub par. The first counter person seemed to lack interest and definitely professionalism. The check in person seemed to be very intent on finding damage with the unit being returned and really did not want me to watch what he was doing.

Rating:

3.0

This location makes you feel like you are in trouble. Make you feel like they are the only ones with brains.

Rating:

2.0

Had to do everything myself including unhitching and lifting the trailer from my hitch.

Rating:

3.0

In Washington the pod was emptied Friday the 18th, we called to have it picked up and they said Saturday by 5pm, didnt get it Saturday, called Sunday said ptobably Monday, called Tuesday finally picked it up yesterday, othef than that will use upod service again.

Rating:

5.0

Doing a good job

Rating:

2.0

The manager. Dark haired girl. Is very extremely rude. Would NEVER do business at this location and I'm warning everyone of this location. She's beyond rude. It's not what you say it's how you say it. And she did both. The blonde haired girl is the ONLY reason I even rented the trailer that day.

Rating:

5.0

I have no complaints. Pick-up and turn was super smooth . I will definitely rent here again .

Rating:

5.0

Kind and helpful Customer Service!

Rating:

1.0

Grant Kumsomboone wouldnt let me list my daughter as an emergency contact because he has some type of personal vendetta against her. Not knowing she was my daughter not a homegirl. He stood in front of other customers and made false statements. And then went on say he(manager) had heard that she was going into the Air Force and that she won’t be now. Because he tried to charge $500 for $150 key replacement. I guess he thought she couldn’t think pass U-Haul ceiling he’s mad now. And taking it personal and maybe because he couldn’t get into the Air Force. Who knows. My personal opinion he should be replaced by someone professional and goal oriented.

Rating:

3.0

I have used U-Haul for many moves and boxes three times now. This location and the transfer was terrible. At first I couldn’t get ahold of anyone for weeks when it was delivered to the wrong location. Then, when they finally delivered it it took them all day to pull it. I called and asked them to pull it around 10-11am. And they didn’t pull it until one hour before close. This messed with my timing as we do not live in this city. This made us need to rent the unit for another few months as we were out of the country. It really was a mess. Finally, when it came to closing out account the person didn’t know how. She said she’d leave a note and it didn’t get closed until about 20 days later after about bill. Months of unnecessary use because of all of this. Very disappointed.

Rating:

3.0

Again, only one person to handle everything.

Rating:

3.0

They was very busy but they got everybody in and out at a decent time.

Rating:

5.0

Great experience!

Rating:

5.0

U-Haul team went above and beyond to help us rent a truck and get storage.

Rating:

3.0

Having to text or call the two contact persons while standing there at the counter to prove to the Uhaul representative that the phone numbers are active numbers is ridiculous and just adds unnecessarily to the time it takes to get in and out of the store.

Rating:

5.0

Great experience dropping off trailer. Done business with this location before. Young lady was very nice and helpful. Even unhooked trailer.

Rating:

5.0

Very Excellent

Rating:

5.0

These folks were great they were also busy and still made me feel welcome

Rating:

5.0

The Truck Uhaul gave me was awesome 👌 rode like a dream drove 700 miles with no problem at all

Rating:

5.0

Nothing as far as I can see. The people are awesome and had a great attitude even that late in the day. The experience could not have been better or easier. I felt as though I was borrowing my neighbors trailer. The 24 hour price was well worth it to me for what I had to do.

Rating:

5.0

New (less than 10,000 miles) Silverado 8’ Bed Pickup was Excellent!

Rating:

5.0

Communicate with customers better

Rating:

3.0

I always felt worried about rodents there was rodent traps and poison in my storage unit before moving in. I always felt like my stuff was endangered. There were also dead cockroaches in my unit when I cleaned it out . Staff was always friendly and helpful. I really just needed a smaller until. I found me a 5x5 for 1/2 the cost.

Rating:

5.0

My father died. I was a long way from my parents' home when I got the call. When I was able to take off from my job to drive there, the funeral was scheduled for 1pm the next day. My car broke down just after I left my home to drive to the funeral. I had it towed to a local shop I had not used before. I still was almost 800 miles to the funeral location. I had around 18 hours to get there. None of the car rental agencies had any cars available. We called Enterprise, Avis Budget, and all other car rental companies within several miles of our location. No car rental company had any cars available. I called a used car dealer, but his cheapest car cost $5,900 (which I have in my bank) but he wanted cash on the barrelhead, and even then no insurance or registration was available quickly. I was about to miss my Dad's funeral. Then somebody suggested Uhaul. We got a ride to the nearest Uhaul dealer, which was closeby, and Steven had us out the door and rolling again in a new 15 foot Ford Uhaul truck in less than twenty minutes. I was there early at my father's funeral. Before it started. I was a pallbearer. That Ford Uhaul was FAST! For more than 700 miles, a lot of people thought that they could pass a Uhaul truck and so they got their cars out into the left lane tried to pass me and then they learned that they couldn't pass a Uhaul truck after all! I didn't manage to find out how fast it will go (because the acceleration never did plateau and level off), but it will go faster than any speed limit in the United States, even driving up steep hills. I learned that Uhaul has vehicles available quickly when car rental companies fail you. And they put you in a vehicle quickly, within a few minutes of your arrival there, with full coverage insurance. And there is plenty of space in the back for your luggage. And that vehicle is not slow.

Rating:

5.0

The entire renting process was based on customer satisfation. Employees were great at recommending exact items needed and how to use them. Highly recommend this location.

Rating:

5.0

The manager is always quick to respond to any questions and issues while multitasking & handling things at this location with a smile. I can't ask for more than that!

Rating:

5.0

Everyone here at this location are always so patient, friendly, and kind. They are always willing to help you feel comfortable and confident about your rental.

Rating:

5.0

The young lady that waited on me was excellent.

Rating:

5.0

I reserved online and made changes on the spot. They did it with a smile! I was moving alone, they made me feel like an old friend!

Rating:

2.0

You can train your employees in how to not be rude and have some manners and be more polite to customers

Rating:

4.0

Very helpful and friendly

Rating:

1.0

Rude everytime I call . Charged the wrong card for idk how likg Now they are saying the stuff has to be moved Building leaks and had bugs and mold last time I checked my unit just sucks to be honest especially paying 230 bucks a month for two units yall should be ashamed honestly money not well spent

Rating:

1.0

hire or train employees to get a under hire or train employees to get an understanding of the matter at hand before opening their mouth , my mother always told me the reason a person has two ears and one mouth is so they can do twice as much listening as talking, totally un professional or business like to the point I got a bit agitated. the last words I heard were do not come back. which I think i can do.

Rating:

5.0

Prompt friendly exchange, had equipment that I needed.

Rating:

5.0

It was all good

Rating:

3.0

While the staff was friendly and helpful, we always had trouble getting into the inside storage units. The codes and key cards never worked. We always had to go back around to the front to get employees to open up the doors. This is why I gave 3 stars. But I give 5 stars for the employees. Other than that, we had a secured storage unit.

Rating:

5.0

N/A

Rating:

5.0

The U-HAUL worker attached/engaged the trailer to my towing vehicle hitch. Within a city block, the trailer came off my hitch and I was dragging the trailer by the trailer hitch safety chains. The hitch was not engaged correctly. Other than this problem, everything was great!

Rating:

5.0

Already Aplus service !!!

Rating:

5.0

Unfortunately I only rented this as a back up because my rental at the airport was cancelled without notification. However the vehicle was great, the employees were great and it was a very smooth experience. If needed I will go through this company again.

Rating:

5.0

The cab of the truck smelled like urine People working counter were fantastic!! Very helpful and efficient.

Rating:

5.0

maintain the proven process and excellent service you have established !

Rating:

4.0

The front office needs to be de-cluttered. Too many boxes everywhere.

Rating:

5.0

Everything was great!

Rating:

1.0

It was a disaster! I reserved a 10' truck. I made the reservation weeks in advance. The day before pickup, I physically visited the location to confirm the 10' truck's availability. The manager confirmed its availability. The next day, I went to pick up the truck. I arrived 30 minutes early. The employee said he had just rented it to a walk in. Lie number one is my 10' truck would be available, and you did not have one available. The employee then informed me the 15' truck came with free packing blankets. The manager came in and told him that was incorrect. Lie number two your employee lied about the blanket fee. When making my original reservation, I informed the employee I was taking the truck from Dothan, Alabama, to Tuscaloosa, Alabama. I would pick up the truck at 12:30 on Friday and return it around 5:00 pm the next day. The employee logged my reservation as a one day in town use. He gave me my quote based upon that incorrect reservation. I was unaware of his error. While picking up the truck, I told the manager my plans. The manager said the reservation data was incorrect. He told me I would be paying a fee almost triple the original quote. Lie number three was you gave me an incorrect quote. I was in a crisis position of need. You had me corned to comply with your terms. When paying for the truck, your credit card machine was not working. I had to swipe my card almost 10 times. I was fearful you were charging me more than once. I was also purchasing mattress covers. The employee said the mattress covers were billed on the first charge. The manager said it was not, and he ran a second separate charge. I had to closely review both invoices to make sure I was not double billed. This circus billing time took over 30 minutes. This entire fiasco put me over an hour behind moving schedule. Neither the manager nor the employee ever said, "I am sorry." The 15' truck had worse gas mileage than the 10' truck. Therefore, your error cost me more gas money. I am very unsatisfied. Your company' lies, errors, and lack of remorse to apologize for customer inconvenience caused by your errors, is a disaster!

Rating:

5.0

The drop off went very smoothly and quickly and almost made up for all the time and hassle getting the UHaul truck arranged on the front end.

Rating:

4.0

Please send me a copy of my receipt. Thanks, Steve Kelley 334-207-4787

Rating:

5.0

Have a 12 foot cargo space

Rating:

5.0

Clean windshield inside.

Rating:

5.0

Offer the same excellent experience that I received!!

Rating:

2.0

This team is very good about answering the phone! However, they took over an hour to get me dispatched on a Ubox that was already loaded and ready to go. Once, we returned to pickup second Ubox took another hour to get swapped out. So if you are dealing with Uboxes please look forward to sitting at this U-Haul location for awhile(2 hrs of wasted time).

Rating:

4.0

I’m not moving out of the storage .There was a mistake yesterday 12/15/24. I’m still going to be checked in at #225

Rating:

5.0

Great customer service provided. Very friendly, helpful and professional.

Rating:

4.0

Had our riding lawnmower stolen from that facility. Grant was supposed to review camera tape and get back to us but never heard anything from him. Would appreciate any info you can help with. Thank you

Rating:

5.0

Bonnie was beyond helpful very very nice very happy and she helped me better than anybody that’s ever worked at Uhaul Rock

Rating:

5.0

Staff was very friendly and helpful I would surely recommend them to others. Very clean.

Rating:

5.0

No issues at all.

Rating:

5.0

The staff was great and very helpful with my particular situation and needs. I will most definitely use them in the future if the need ever arises.

Rating:

4.0

Had my storage space for almost 3 years, had 1 issue but it was resolved quickly,

Rating:

1.0

I paid for an air controlled unit and everytime I went to my unit, it was really muggy in the facility and it felt like I was standing outiside. I spoke to the manager several times about there being rodent feces all over my bins and the floor of my unit (obviously no food was in my unit to attract any) and nothing was ever done. I finally decided to give up and move my belongings out after paying almost $100 a month and receiving poor service, I DO NOT recommend this storage facility.

Rating:

5.0

Staff very helpful. Extremely pleased with everything.

Rating:

5.0

Thank you All

Rating:

5.0

Chris had great customer service and check me in the rental van and storage room quickly.

Rating:

5.0

Thank you

Rating:

5.0

None

Rating:

5.0

Staff went above and beyond to meet my moving needs. Although they were very busy, they handled the multi tasking well. The customer service was superior. It was a pleasant experience!

Rating:

5.0

Excellent service.

Rating:

3.0

Do NOT store anything here in the units that are not climate controlled fue to the humidity. Your belongings will be covered in mold and mildew.

Rating:

5.0

Both ladies very patient and very helpful. Quick and easy process.

Rating:

5.0

Extremely good customer service.

Rating:

3.0

There was a lock on the doer upon arrival had I arrived later I would’ve not been able to access the unit

Rating:

3.0

The only thing I didn’t like was it seems you have to be well off to afford a 1st floor storage had I fully understood that I had to carry my belongings upstairs I would have never booked but the facility is nice overall

Rating:

5.0

Everyone there is very friendly and helpful. If I needed storage again I would return.

Rating:

4.0

Very nice people.

Rating:

4.0

I paid for storage for 2 years with this company and the common courtesy I would think would be that you will prorate and refund my money if someone wanted to rent it out today you will still be making double and no I don't think that's fair and know that's why I wouldn't recommend you all nor will I use it anymore is

Rating:

5.0

Kayla, Don and the staff were very helpful.

Rating:

5.0

They were very nice and kind and friendly and have great service

Rating:

5.0

The manager I believe her name is Kayla was absolutely awesome very sweet and very professional!!! She had a gentleman working with her he was very nice as well! They were slammed and they both was working very hard trying to accommodate everyone in a timely manner! I appreciate the excellent customer service they offered!

Rating:

2.0

Continuously calling for payment but failed to properly move me out as well as numerous occasions they would place a lock on your storage even if you made a payment and it was a mistake on their end, they also take their time helping … not everyone most were very nice and polite .

Rating:

4.0

Good service on a busy day.

Rating:

5.0

Very nice people and good service.

Rating:

5.0

Even though I had a ant problem and my mattresses and mirrors and headbands got damaged because of water damage .They help me out so yes I will recommend them to people.

Rating:

2.0

Needs cleaning in storage facility lots of roaches which is nasty .

Rating:

5.0

It's a great place to rent a truck or storage room from

Rating:

5.0

They was awesome

Rating:

5.0

I did not receive a lock I had to pay for one in the office. Everything else was awesome.

Rating:

3.0

I was charged for an extra 40 miles because I didn’t check the incorrect mileage before I left the location.

Rating:

5.0

Very knowledgeable and helpful

Rating:

5.0

The staff is always very friendly helpful courteous and efficient. Ms Emily H. Is a excellent staff member she's always very polite and courteous when I visit the store.

Rating:

3.0

I wasn’t expecting second floor storage. It was a problem.

Rating:

3.0

To expensie

Rating:

5.0

The staff was really helpful and friendly

Rating:

1.0

The people there are rude as h&&l and racist. Uhaul will never again get a dime of my money

Rating:

2.0

Storage building has a pest problem.

Rating:

5.0

The staff where my girl friend works is nice but these folks are truly thinking constantly how to meet my needs and the most a few of the nicest folks here in lower Alabama. I will definitely tell the people I know but I will also tell anyone I hear mentioning about moving or just needing a storage facility about uhaul on north Oaks street here in Dothan Alabama. Thank u all for making me feel a Good family member that u can’t wait for holidays to see again. Sincerely Irean Holcomb. ROLL TIDE ….

Rating:

5.0

You kept my stuff safe for two years thank you

Rating:

1.0

Had to file insurance claim due to mold and rats in our unit

Rating:

2.0

After only a week I came back to the unit to find out that some of the furniture got wet . Not sure of leak or condensation. There were roachs in the unit . Had to by home defense spray to spray items in storage and all the surfaces.

Rating:

1.0

Entrance was not secured a bunch, and didn't work at all one day. No elevator, stairs only. Door too my storage damaged. Trash furniture around the whole time. Bathroom smell like smoke half the time. Bad neighborhood

Rating:

2.0

I reserved a U-Haul on 10-2-2021. The U-Haul wasn't available for me to pickup until the next day. The U-Haul facility that I was told to pickup from was closed and had to go to another one to pickup a vehicle. Then once I returned from moving my household goods the storage that was given to me wasn't available to store my furniture and had to downgrade to smaller unit. Also once I was returning the U-Haul the destination was wrong for the drop-off and was advised to take across town to another location which added miles. In my opinion it was alot of wasted time that wasn't necessary and I definitely wouldn't recommend this to any friends or relatives.

Rating:

3.0

Ants & spiders & bugs got into my storage and onto my things.

Rating:

4.0

Need to install ac or fans inside the facility

Rating:

4.0

Animals were able to get into the unit which destroyed a few items.

Rating:

2.0

I reserved a 5x8x9 unit online for $65 a month. When I arrived to move in after driving over 1000 miles I was informed they do not have units that size at that location. I could choose between a 5x5 (which was too small) or a 7x11 which was $30 a month more. Also, the unit is the cargo portion of a retired uhaul truck, which I wouldn’t mind except it is at least 12 inches off the ground with no loading ramp so everything had to be lifted up in to the unit. If I had known any of this before I got there I wouldn’t have used this facility.

Rating:

5.0

Staff goes above and beyond .. making sure customers Satisfied.. Excellent experience 💯🔥🔥

Rating:

5.0

We had our stuff in storage for a long time. Over the years, the U-Haul team was alway helpful and engaged. We are moving across the country so we don’t need our storage unit any longer. We did buy moving materials and a bike carrier. The staff helped us with our purchases. We will miss this U-Haul. It’s a great business. The current crew is fantastic. Thanks for your help with everything.

Rating:

5.0

The staff went over and beyond my exasperation’s!

Rating:

5.0

Rebecca help me the Saturday I walked in. She went above and beyond my expectations. She did the same with providing me a storage. The staff was awesome and very polite and perfesional.

Rating:

5.0

The rep that helped me was soooooooo friendly!!!! Her name is Emily. She was so professional and so helpful. I was going through a really hard time and just her positive attitude and how she was able to make me forget what I was going through was phenomenal!!! You have a very valuable employee and she should be recognized for her hard work and how she handles her customers. She is a rare jewel. She is priceless!!!

Rating:

1.0

There are roaches everywhere in the storage units, my air controlled storage room has a window with broken glass and a beam running right across it and I had to pay the full amount for half the space I got. The door is very feeble so it can be easily broken but gets stuck when I try to open it. Only leaving my stuff in here because all other places are booked and I have no other choice.

Rating:

1.0

The storage units are run down, dirty, old, and smelly, with limited parking and only room for one truck to load at a time. Would not use again. Nasty U-Haul location I have ever used!

Rating:

3.0

I’m still waiting for my receipt it suppose to be emailed to carolgalvin312@gmail.com

Rating:

5.0

Staff was always nice and friendly and eager to help!

Rating:

5.0

Ashley was amazing! She provided excellent customer service and was such a pleasure to work with.

Rating:

5.0

Very helpful staff. Bent over backward to get me through the process.

Rating:

1.0

Called several times to get in touch with them and each time I called I stayed on hold 30 to 40 minutes every time. Called in July when I moved out my storage to cancel so I continued to get letters about property lien finally I talked with someone on August 23, to cancel the storage because the person that I talked to didn’t cancel it like she said. Terrible service

Rating:

2.0

I was assigned a unit on the second floor. There is no elevator, so I had to carry every item up a flight of stairs, and when I move out, my things will be carried down the flight of stairs. The trolleys are useless if the customer has to unpack them to get their belongings upstairs to their unit. My advice would be to install an elevator.

Rating:

4.0

Storage area should be gated for security

Rating:

3.0

It’s pricey for a 10 x 10 metal shed. I was on a list for a better climate control. I paid the high price monthly bill and 2 days later the other storage called and told me they had my unit ready. I called u haul to see if they could prorate and give me a refund on the rest. They said no. I lost that money. Everyone I have talked to said they would prorate ... and every time you go there you have to wait to pay your bill. Cause they are under staffed all workers are outside helping with trucks while you standing inside waiting .. you need someone to stay inside to help customers at all time

Rating:

2.0

All my previous experiences with all U-Haul locations have been excellent. This particular experience was not. Tabitha was exceptionally difficult to work with. Our family had some hiccups during our move and she was all but accommodating. However, the ending result worked out for us and we did get what we needed. I would highly recommend using U-Haul for all your storage and moving needs. I would just recommend choosing a different location to avoid any inconveniences.

Rating:

5.0

From the time I came and rent out the storage unit I had no problem. If I had to speak to a employee they were always friendly and helpful. If I had to use a storage again in Dothan I’ll be back at this location.

Rating:

4.0

To keep from running the employees & customers going back forth to units, get a golf cart.

Rating:

5.0

The young lady in Dothan Al who handled my needs. Was the best ever. Professional. Extreamly curious. Very pleasant person to be around

Rating:

3.0

Check in was good and I was able to access the unit when I needed to. Check out was terrible. The gentleman who checked me out was very unprofessional. While walking back from the unit after showing everything was removed he proceeded to spit in the corner of the building while I was walking slightly behind him. Overall not a bad experience

Rating:

2.0

never aswered phone hard to connect

Rating:

3.0

Truck pulled to the right and the seats hurt my back

Rating:

4.0

Staff was very friendly, helpful and efficient

Rating:

5.0

Great Place that was there for us the day after we sufferers Hurricane Michael in Panama City Florida to store the material things we were able to salvage.

Rating:

5.0

U-Haul employee was very helpful and efficient (Ms. Ross)

Rating:

5.0

My customer service experience was excellent. The hours were very convenient and they stay open later than most. I would definitely go back whenever needed.

Rating:

5.0

Terrific service!!!

Rating:

3.0

Everything was great except the units were quite small.

Rating:

5.0

I think there was a miss understanding. I didn’t move out of my unit yet

Rating:

5.0

Friendly service. Staff was very helpful in helping me find the storage that met my needs. The restroom was clean!

Rating:

3.0

As a deployed member I had limited access to contact management to make requests for my specific needs. I was hit with fees and was given no consideration for my special circumstance. $139 poorer.

Rating:

5.0

Had great communication during my U-Box rental experience. Let me know when it had been transported and had no issues with the moving company I hired picking it up and dropping it back off.

Rating:

5.0

Staff very friendly and helpful !!!

Rating:

5.0

Good customer service and very friendly

Rating:

1.0

I had 2 uboxes sent to this location from MA. Once at this location they were inaccessible for 2 days due to lack of organization at this UHaul facility. This cost me 300 extra dollars. Awful service.

Rating:

5.0

Very friendly and helpful. They met all my needs. Thank you Uhaul!

Rating:

5.0

The GM was very helpful with assisting me with everything I need to make my move easy. .

Rating:

1.0

My things got messed up

Rating:

5.0

The service was great and the Manager Jay was outstanding.

Rating:

5.0

Awesome service. Thank you.

Rating:

3.0

would be nice to get credit back for unused portion of storage since moved out early

Rating:

5.0

Great service

Rating:

5.0

Customer Service was great thank you.

Rating:

1.0

I didnt move in. The customer service. Put me in this area. I wasnt told I was gonna be in this area. So I turned it down. I booked one in Panama City

Rating:

3.0

The reservation at the above facility was canceled through the rental center at 202 Santa Rosa Ave. Ft. Walton Beach.

Rating:

1.0

After dealing with Hurricane Michael Customer service was awful. I had to eventually call the General Manager and he helped me over the phone! Also paid for a Dolly and it wasn’t in it.

Rating:

1.0

Everything in my unit was molded and had so many bugs. I now have no furniture in my new home. All my valuables completely ruined. So thank you uhaul.

Rating:

5.0

New storage units/very clean

Rating:

3.0

The only problem I had was when I would call, I would be sent to a call center and they couldn't really help me. Then I needed information on the storage price and the man at the store couldnt help.

Rating:

2.0

We moved from Az to Al, we used boxes, they delivered them in Az and said they would deliver in Ala , boxes got here and no delivery . Was told they would and call me we a time but never did

Rating:

5.0

They were very helpful.

Rating:

3.0

Very clean just wish there was an elevator like the signs said

Rating:

1.0

I was told it was 24 hr access at rental and found out once I paid $55 for a literal closet that it was select hours. I was very disappointed with the storage experience and won’t use it again.

Rating:

5.0

The staff was very nice, friendly, and accommodating. Their customer service was over the top. PLEASE let them know how very much I appreciated their help.