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Nicol M
Customer Reviews for U-Haul Moving & Storage at National Rd
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I hurried and got back at 4:50 pm, and they had already closed. The mileage was 20 miles off when I left. They said it couldn’t be fixed until the truck was returned which is why I tried getting back before they closed. I guess I’ll find out if I get charged for their mistake or not.
Adam GGreat service as always fantastic people to work with
Michael WAppreciated the good service
Peter WThe drive’s seat had significant rips in its covering. The knob for the headlights is not set well in the dashboard. It’s a big hassle to use.
Jefferey BSo easy and convenient to rent a van from this location. The staff is also lovely.
Kristine HTell them too stop stealing peoples money and wallets. Crissendra too be exact. And the manager tae helped her do it.
Bryan BNothing.
TROY MNo one there at the time was able to help me adjust the mirrors. However, I would like to say that getting the truck was a very easy process.
David RI was going to get the van for 19.95@$.59 per mile they talked me into getting the 10ft which is $.79 per mile. I didn’t need the space and they told me I would. I could have saved $.20 per mile. I am a single mother of 6 doing EVERYTHING Alone so saving money is a must and they just cost me extra for no reason so disappointed!
amber sEverything was exactly what we needed it to be. Thank you.
Evelyn GHave broom, dust pan and Trash can to clean out trucks available.
Pamala HNice job to the Richmond team
Melissa SMeter was wrong odometer was right. I drove 11 miles estimated 15. I put $2 in gas in for 11 miles they say I still owe $6. How in the hell am I paying $8 to drive 11 miles on a 9ft van.
Akabueze EMy only suggestion is that when we picked up the truck it had 1/8 tank of gas. It would have been nice to have had at least 1/4-1/2 tank so that we didn’t have to fill up before we started…having no idea how much we would use. Other than this, great customer service. Easy process. Very pleased.
Susan HWaiting time was a little long
Frans NThere was a human tooth under the passenger seat.
Ryan MGood job
Ariana MThe store clerk seemed off - could not find my reservation and the interior of the truck could have been cleaner [I cleaned it] but overall the truck performed well.
Brian DLubricate moving parts on equipment, check for missing lug nuts, rear tie down chain on trailer was too short with not enough places to hook free end.
Bob MExcellent service, friendly when picking up trailer. Will definitely use again!
Shannon DClosing time and only one person working? Spent an hour waiting.
Pete WWell run company. Easy process.
Rick BIt was not my original pickup location. I had to go 60 miles out of my way to get the truck.
Terry CI drove a total of 19 miles. I added 1.5 gallons as truck said it was 16 miles per gallon. The meter was at the same level of gas but the man who read it entered a lower volume so I was charged 9 dollars even though contract said 6 dollars. I have photos of it.
Carol LThe manager and staff were very helpful, answering any questions I had. There were no surprises when the final accounting was made. I would enthusiastically recommend this location.
DAVID TSaw condiments from a previous renter.Gas cap was missing.
LARRY AThe older gentleman was a pleasure to work with. He was a Veteran of the Air Force and was quite a but older. He said he was working due to his Social Security not paying all his bills! Everyone ought to hire older workers!
James HGreat experience
James LExcellent customer service and assistance from man who helped us. Would highly recommend.
Tammy HKeep the equipment in good working order
SINNAMON KGreat customer service!
Terry DKeep fasteners well oiled so they operate freely.
Michael PWe had to turn the trailer into another uhaul a few hours into the trip due to a severely warped tire that was not noticed during pickup. When talking to the manager, he blamed us for the tire. However no other ties were affected, not even on our vehicle.
Jennifer LThe tail lights on the trailer didn't work and the UHaul employee (a nice guy) didn't know how to fix them. I got my tools out of my vehicle and repairs the broken wires and plugs. This took me an extra 20-30 minutes and I was already behind schedule.
David SMy rental was not there. I reserved a 10 foot van, but when I arrived there were no 10s available.
Travis TStaff was friendly and fun to deal with. They answered any questions I had and got me on my way.
David RNothing! Fast, friendly, and professional service.
daniel fI was very happy with the experience and would recommend this service to everyone!! Keep up the great work!!
Traci THave used this U-Haul location twice and have had a great experience both times. I highly recommend this U-haul facility.
John WTruck I rented run ruff, oil light stayed on, was all over the road at highway speed, a@ it made a noise when you turned it off. This truck should not be on the road.
Gary MVery good trailer rental experience ,quick and easy for my in town need.
rick rNot certain what happens at this store. Seems to be turnover of employees each time I've visited there & I run into some "issue" that's NEVER their fault. I had to park across the street to drop off a trailer & then park it where they wanted it. Not my job to arrange their inventory. The young lady they sent to assist me was new (again... turnover) & wasn't experienced on the trailer. Manager helped her. But it appears that for some reason there are issues at this store each time I've gone there. No more.
RANDALL HWe did everything online and that seemed to have worked out well. The man who answered the phone was able to answer my questions.
Michael MQuite expensive for 24 hours,
Debra W