Incredibly profession staff, very clean and well maintained location. It was very crowded when I came in and they still got me handled quickly.
KIP FCustomer Reviews for U-Haul Moving & Storage at Page Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall my experience with UHaul was average/poor (especially at the 1-800-U-HAUL customer service center). It took several calls to get my information correct on the reservation, coordination between U-Haul and Move Right was poor, and I got passed from person to person on the phone calls. However, the Manager at the Page Ave facility was very helpful, he was responsive to my concerns and called me back with answers to my questions. Also our delivery driver from the Page Ave facility did a great job. She communicated well, was on-time with her delivery and was very responsive to our request for placement of the U-Haul boxes. She represented your company in a very professional way.
Kay DGreat Staff
THERESA LFriendly and quick service.
DENIS KAbsolutely fantastic on all levels!
Torie CThe trailer light did not work at all would like my money back
CHASE MInside of trailer had wood chips in it, it hadn't even been swept out. RH taillight did not work. Attendant was pleasant and hooked me up even though it was poor weather.
JEFFREY ENothing to complain about. Good service from the staff.
DAVID UVery friendly and clean and organized. And very helpful. Will definitely be back
Barbara cvery good customer service, really knowledgeable of the job .
ROBERT HThis service team is always pleasant!
LORNA Bour boxes did not show up with the number of furniture pads we expected. One of the boxes didn't have any and the other only had 14. Additionally, it arrived at our loading destination several hours late, causing us to have to pay extra for movers.
Karen GKoran , Dashaun, Henry was excellent and very helpful. These 3 gentlemen need a raise.
LAJOYCE N | Overall ExperienceTh manager was great and the service first class. Thank you..David
David IDont charge customers for 51.7 miles over the "allowed" when the customer has driven the truck (and already paid a lot) 1750 miles. UHauls competitors dont add extra charges for miles. I think this is just ridiculous! Especially with how many trucks I rent from UHaul. Its just poor customer service.
marty bwhen I picked the truck up the gas hand was almost on empty
LISA NU-Haul has an impressive operation. I was able to obtain everything from storage to a rental truck to help with movers. All of my moving needs were satisfied by the intelligent, kind and experienced staff of U-Haul. I can see why they continue to grow.
PAMELA PYou are very lucky to have such a great staff!! I was treated kindly and professionally and left knowing that that was a great experience
RONALD MGreat service, very friendly and accommodating. no notes
NICOLAS SThe staff was very knowledgeable, kind and helpful. I will continue to use this location in the future if needed.
JACOB HExpired tags that was ripped so it didn’t have a plate number. Passenger ratcheting assembly kept braking loose under load.
SCOTT SGreat service! Thank you.
ZHIGANG ZThe rate of rent is good but $1for a mile is not very friendly. Hope can make some different rate for customers
DAVID VGreat experience renting the 15' moving truck from the Page location.
JAMES KI had a wonderful experience with the staff. Everyone was nice and helpful!
CANDRA SNothing to improve everything is excellent.
ABRAHAM QIt was an auto repair shop. I didn't expect them to be in shiny uniforms or the place spotless. They are working people with business to conduct in an inherently dirty industry. They were efficient and no nonsense which I appreciated.
Dawn AThe trailer was not cleaned at the time of pickup but the equipment maintenance guy immediately cleaned the unit for me. Unfortunately I ended up not needing the trailer but it was a great overall experience anyway.
CHRISTOPHER DClean the truck a bit better. The handles were covered in like oil? And there was a decent amount of mud and dirt in the back.
NOAH FI have used this location for awhile now, but this time wasn't pleasant. They didn't have the keys ready for me. I had to go inside to retrieve them. The agent was helping someone else and when I should him my phone he asked me to wait. After about 25 minutes I called the help number and then when the agent heard me talking to the representative on the phone he started acting up. I told him I was ready to go and all I needed was the key. He mumbled something to the woman he was helping. Then finally he finished with her and then the other agent came out, and the other agent was about to look for my key in the lockbox, and the other agent said he had it in his pocket. I felt very annoyed by him forcing me to wait so long. He was a black guy with curly hair. I asked for his name ,but he had an attitude. Then when I returned my truck he told me that I didn't have too go through the return steps. But since I didn't trust him I followed the directions from the app on my phone. When I finished he still had that snobby attitude and now I can't imagine why he did what he did. I had requested a truck with a keyless remote and there was more than 1 on the lot. He told me that it was the only one that was available.
MOSES OI would suggest that any customers insist and await correct contract info regarding fuel levels. The attendant that helped me saw that the fuel level was not on full, said he’d correct it in the system, but failed to do so. It was a bit disappointing but overall the experience was good.
LUCINDY WThe customer service guys are all great, I've known some of them for several years now.
KEVIN WNo improvements needed. I would say U-Haul is the best.
AKHIL TAlthough there were hiccups, every single employee was professional, kind, helpful, and understanding. I truly appreciate you all!
LUCINDY WI have rented from this location several times, they are always friendly the entire process is smooth and hassle free
TODD ALast time when i rented i was giving 3/4th gas and even though i filled 3/4th still i was charged. This time when i rented i was told the gas is full tank and it was 7/8th. When i went back to tell them about it, they said take a picture and we will adjust the price when returned. But nothing was adjusted….this feels like as if UHaul is cheating and been petty about taking money for free from ppl via gas excuse.
ASHOK DSeth was the employee that helped me, and not only did he ask smart questions to make sure I get the best rental deal, but I could tell he actually cared that my move went well! I had an issue dropping the truck off at a different location, but the U-Haul staff were very understanding, and I got it sorted without any additional fees! Thank you I appreciate your help through a stressful move!
Jesse PNothing! Walked in without reservation, walked out with key to the truck 10 minutes later. Returned where indicated, an employee checked the truck, signed the sale to my card and out in 15 minutes. SO MUCH faster & a better experience than hardware store truck rental!
CAROL WAlways fast and friendly people. Very easy to deal with
TODD AThe vehicle needed a wheel alignment
DONYEL JI booked online 10’ Truck at 3pm, and went to pick up at 4pm and they didnt had one, So they gave me 15’ truck which i never wanted it due to gas mileage
GUNJAN DChas and the other employee, whose name we didn't learn, were very pleasant and professional. They were quick , efficient and made good suggestions . They were waiting outside when I we returned the truck and expedite our checkout with returning the truck, which allowed us to know my costs incurred. I would definitely recommend this location to anyone needing any equipment or services that Uhaul offers . This location was not our first location to rent from since it was a few miles farther away. There was another one closer that closed early at noon on Sat, which didn't allow me to check out any vehicle on Sunday. I'm glad that we were redirected though. The facility was very clean in organized with prices displayed clearly above them on the signage that was easy to interpret. We weren't aware that they had storage units for rent until we were checking in. Chase so kindly told us that we would have a first months rent for free since we rented a truck.. we had already signed up with another local storage unit but are considering transferring our storage needs to Uhaul. Thank you for making a stressful and exhausting experience easy and efficient!!
Tracy AKeep up the great customer service all the employees have shown me both times I have rented from here!!!!
KATHERINE LWhat can you do? Less fees and lower prices. The customer service was excellent and the office staff very friendly. But I was not prepared for the total cost to be $10 more than my estimate, what with the ridiculous $1.29 per mile fee. Also, at the time the $15 insurance charge didn't bother me, but if I need to rent again, I will contact my own insurance company to verify what they'll cover and avoid the $15 insurance fee. This is supposed to be an option for people struggling, but the fees make this a questionable choice. I'll definitely do more research next time.
JEAN SPrice was a bit high
Kyle PThank you as always
Aljun SGreat vehicle and staff very friendly and helpful
TODD AEverything good
JUAN MOverland location always great to work with!
Rodney BGreat customer service and the vehicle I rented was the best I have ever rented
TODD AThe Representative (I feel horrible for not remembering his name because he was nice and informative. He even offered to change my reservation. He also checked the truck back in upon my return). assisting me was The Best! He had no issues making changes to my reservation and he ensured I had the proper vehicle for my move.
KENDREA BRien
DENIS KI have received the most outstanding service at thos Uhaul. I'm always telling people it may be a little higher but they're on the up and up and you just can't say that about all storage companies. I trust the manager Henry with my life! Great job Henry! Promote this man! He is an outstanding example of to notch management.
Becky T | Overall ExperienceI didn't get their names, but the guys working on Saturday night were so friendly. I pulled up around 6, I was a bit frantic after a 6 hour drive but, the man helping me was so patient. I felt bad because they got so busy in that last hour, a bunch of people checked in right after me, and he still came to help me with the sliding door. Plus he was chill with my dog. Five stars.
Heidi G | First ImpressionsVery good staff! Nice, professional and patience!
XINGYUAN D | Overall ExperienceThe young man that served me was very professional.
Pamela D | First ImpressionsI love this location will always be my go to
Audrey A | Overall ExperienceRented here several times and always consistent, helpful and friendly. Thanks.
Samuel R | First ImpressionsThe employee was incredibly thoughtful and courteous. I trust this facility. I can't say that about al storage businesses! I was treated very well. Thank you!
Becky T | First ImpressionsWe had a problem finding the specific storage unit I rented and had to call. Customer service could not help.
MONICA P | First ImpressionsThe GM there Henry was very knowledgeable, helpful, and really took his time with me considering I am a older lady and it was my first time dealing with a UHaul. So I want to tell him thanx once again!
cynthia b | First ImpressionsDawn and Tammy make sure the place is clean and ready to rent love these girls!
Whitney L | First ImpressionsThe staff was helpful and friendly and facility was super clean. I’d highly recommend!!
Robert L | First ImpressionsThe staff was very nice and they worked with me throughout the entire time. The price was just way too high for the space.
Michaela M | Overall ExperienceStaff was really helpful in helping me transition to a smaller unit.
SHIRLEY M | First ImpressionsThis isn’t my first renting an unit from this location, if I ever need another unit, this is the location that I will return…EVERYTIME
Carlton G | Overall ExperienceI appreciate the deal that I had where the first month was free. The location and business hours were convenient. The staff were always friendly and efficient. Lastly m, $125 is still expensive for the unit of my size, you all should lower your prices.
Audresha G | Overall ExperienceHenry has been very helpful! Thank you
MIA M | Overall ExperienceI enjoy the care the staff showed me in my short stay they were very helpful and courteous.
Yvette P | Overall ExperienceThe staff is awesome 😎
Carolyn J | First ImpressionsGreat customer service representative in store. Helped me out.
Jeremy H | First ImpressionsI still have not been able to access my storage unit. The manager tried to be helpful but my new temporary code didn’t work & no one in the office would answer when I tried to buzz them at the door.
Rebecca B | Online Move InToo many inconveniences
Cleveland Y | Online Move InI had a lovely experience. The workers was very polite and helped me tremendously during my time in need
marquett b | First ImpressionsKenny is great
H C | First ImpressionsVery good service
LAWRENCE B | First ImpressionsWould recommend it to others and use it again if needed. Thanks for your service 🙏 👍.
Shirley A | Overall ExperienceThe workers were extremely helpful, and went out if their way to help me with the uhaul truck we were returning after unloading the trucks’ contents into the storage unit. Thank you!!!
Mary M | Online Move InAlways willing and available to help
Kristal F | First ImpressionsThe process was smooth and simple. The only issue I had was locating the unit. I was expecting an outside access. Once I was guided in the right direction, I was more pleased than before.
Pierre B | Online Move InThank you Mike for all your help
SHARON R | First ImpressionsThank you
Roy B | Overall ExperienceI had reserved three U-pak units online, not realizing the required notice. Everyone I dealt with was working hard to make my dreams of renting containers a reality. Phil and Rob at the page location, Chasity (I think) at Dutchtown, and Jody in scheduling. Thank you all!
WILLIAM R | First ImpressionsAs of now I have been sent 12 emails asking to fill this out. The next 12 will all be one stars.
Alan M | First ImpressionsGreat staff. Very helpful.
Tom M | Overall ExperienceThe only complaint I have is that it is completely dark in the actual storage unit.
Tiffany H | Overall ExperienceMuy bien todo gracias por su servicio 👍🙏
Christine M | First ImpressionsI paid for a storage the first time I came in and you all always say the first month is free now why would your staff do me like that ,I will never recommend anyone to you all because when I ask for my money back he refuse to give it to me, now I also have to pay for 2storages in March he just used me I will always inform everyone that you all don't wair name tags so if we need to speak to a boss we can't call your name, I will also inform everyone that you all don't sign the paper once we paid our money, you all are very, very,very,very,very poor business people.
Blouis D | First ImpressionsGreat service and clean facility. It would be helpful to eliminate that phone answering service. It makes it impossible to speak with a live person.
SHAVYON J | Overall ExperienceFriendly, professional staff and storage facility safe and clean.
Francine G | First ImpressionsMy rental was double booked and the manager worked with me to assist in the fixing of the problem
Christopher P | Online Move InI was very pleased with the staff and services received.
Preston T | Overall ExperienceGreat experience.
Shirley A | First ImpressionsSO helpful with locating a convenient unit!
Pamela W | First ImpressionsMore expensive than other storage units and then offer me one free month so I move to a cheaper storage unit down the street and bigger
Abraham R | Overall ExperiencePeople living in storage units . They even rented me one with some one living it. Also the special of rent a truck first month storage wasn't done. I had to make them do it when I rented 3 unit different time. Then to move out was horrible, asked day before why when i rented truck and moving service threw your web site. They were EXCELLENT. But uhaul told use it's at different uhaul, I need to switch the driver . They said you didnt need to just give my phone number . WRONG not only show license change account to him. Made him pay $122.00, he didnt have any credit cards with him. So THANK GOD my sister was out in the car. She paid. MY CREDIT CARD IS IN FILE . why didnt they use it. So another person is living 2 locker's down. I was by my self. 56 yr old white women. SCARED THE CRAP OUT IF ME. AGAIN. The first time I talked to upper management, they said that he had been working on fixing the problem. I said really they said they had no idea someone was living in the unit they rented me. I SAID WOW YOU REALLY DROPPED THE BALL. So now it happened again.you need to fix this. You are a nation wide company. REALLY. This is a news worthy store. So how will this be rectified??? Disappointed customer.
Lisa O | Overall ExperienceCouldn't understand that if you pay for a full month and leave early in that month you are not using it is not pro rated.
Steven W | Overall ExperienceThe storage facility and personnel were excellent. I would use again.
Beverly B | Overall ExperienceGreat management and staff!!
Tony L | First ImpressionsExcellent
Carol D | First ImpressionsExcellent professional management and staff!
TONY L | Overall ExperienceVery quickly found me a space and got me signed up.
WILLIE S | First ImpressionsThis company was so professional, nice and understand me. When the pandemic was going and I was waiting for unemployment to come and they work with me and I never had to worry. Thank you for so understanding and kind.
Deborah M | Overall ExperienceOne comment - I had to wait until the office was open to find my unit. The facility map on the website will not open
Nancy W | Online Move InWe were in the new extension that was recently completed. The contractor was returning to reroof this new building. Our original unit had a pool of water. The manager immediately moved us to a unit with no roof problem. We found the staff and facility top rate.
Connie B | Overall ExperienceThe facility is great shape, and Kenny, Mike, Johnny, and the rest of the staff were helpful and did a great job.
Andrew B | Overall ExperienceVery kind & helpful staff. I'm very happy with my choice to use U-Haul storage.
Kathy H | First ImpressionsThey were really helpful when one of my storage payments had an error. They helped me fix the error and waived the late fee!
Dominique S | Overall ExperienceKenny and his team of Staff we awesome and any time I had a concern they were able to help me with a solution and I appreciate that . Thanks again
TAMMY P | Overall ExperienceNone other.
TONY L | First ImpressionsKenny Kramer is a perfect manger he helped me so much with everything i couldn’t be happier to give my business to Uhaul.
kevin r | Overall ExperienceI’ve moved from one store room to one in the new building behind the office. I’m not officially gone.
DAVID K | Overall Experiencevery happy...you solved my problem...I worked mostly with a black skinny young man..he was very nice...please give him and early Christmas bonus...of Jimmy Johns...hahhaha
james d | Overall ExperienceGreat staff, convenient location. We were very pleased with our experience with U-Haul.
Tonia A | Overall ExperienceThe regular storage rate is excessive.
KEVIN N | Overall Experience👍
Londell L | Overall ExperienceThe storage facility is superior to competitors in terms of cleanliness and climate control. The monthly charge is much higher than that of competitors, however. I highly recommend U-Haul storage.
Alexander T | Overall ExperienceAlways helpful. Rented a trailer and got a free month of rent on the storage unit.
Shiree W | Overall ExperienceExtremely helpful staff!!!!
JACQUELINE J | First ImpressionsVery pleasant and informative
jacqueline d | First Impressionsgreat job
ADAM P | Overall ExperiencePerfectly satisfied!
Paul S | Overall ExperienceI trust this location, it's the only one I've used for years.
Sonia G | Overall Experiencevery nice
robert j | First ImpressionsAll questions answered upfront. Very friendly service and personnel
Paul S | First ImpressionsI had the most wonderful, easy going experience here. Timothy Cunningham gave superb service! I would recommend this location to everyone!
Tiffany K | First ImpressionsNo comments
crystal p | Overall ExperienceLove it
Lapriesha M | First ImpressionsKenny at Overland location is fantastic to work with!
Monroe G | Overall ExperienceThank you for all your assistance & friendly staff.
MATTHEW L | Overall ExperienceStaff is friendly and knowledgeable. This is a great place to rent a truck or van.
Alexander T | First ImpressionsExcellent & safe place to store your belongings. Thank you
Lamanda G | Overall ExperienceThe service I received was Superb. I am a 70 year old African American Disabled Woman. All the Employees showed me Empathy and Concern. It was snowing very hard when I arrived. I am glad to be HOME.
Rosie H | First ImpressionsSteven was excellent.
kenneth j | Overall ExperienceGood place to go
Erika E | Overall ExperienceMost satisfactory. I used the box for a unique purpose. Moving a very expensive piece of equipment for weaving cloth. The only downside was lack of anchors. I suggest adding floor Anchors. Tom Beaudet
thomas b | Overall ExperienceEXCELLENT experience. Thank you.
lisa h | Overall ExperienceIf I need u haul service I would go back to this facility
Espinoza S | Overall ExperienceOverall a good process having items in different storage capacities for over 3 years. Some times it took a couple tries to get things straightened out, but overall a positive experience
CHRIS K | Overall ExperienceFantastic service, clean facility, easy access & people that care! Nice place to be a consumer...where the people there have a personality & like what they do & for whom they do it. Thank you !
Matthew M | First ImpressionsGood customer service
Kim O | Overall ExperienceClean, dry and perfect!
MELANIE D | Overall ExperienceLove it!
Br. W | Overall ExperienceThere I-haul team got the job done in a timely manner.
faiz f | Overall Experienceeven though our facility in carbondale is manned by one person, he is friendly, has the correct info and has all the customer service skills to handle a fairly full store on his own. he is a great guy
Darryl C | Overall ExperienceI got the truck and it was in tow and it started out that way (it eats up gas) . it had 3/4 of a tank of gas. I used less than a quarter of a tank so I put a 20.00 in and the gas gauge didn't move
alonzo r | Reservationno problems with the facility
Rich F | Overall ExperienceThe entire staff was great to work with. They were efficient, accommodating and friendly.
Sue T | ReservationI used uboxes and had them delivered so I did not see the facility. Uboxes were clean and communication was excellent. Staff worked hard to ensure everything would work for me. Highly recommend!
Melissa L | Overall ExperienceDid not visit the facility. They handled a UBox delivery from a shipment from CA. Debbie the delivery person was great! The 9-4 time for box drop off was a bit excessive and wasted the day.
Michael K | Overall ExperienceFrom the beginning in May 2017, the staff a UHaul Page in Overland, have been great!!!!!!! Thank-you for all of your support. Kevin Boulds
Kevin B | Overall ExperienceWhenever I visit at the storage unit and the office everything always seem to be an order in place for always nice and helpful if I ever need to use U-Haul again I most certainly will
vivian w | Overall ExperienceI had to call 5 times to get someone to answer the phone. Once connected, service was as expected.
Samuel H | Overall ExperienceYour prices are to high for the space you rent . Otherwise it fine.
Lisa N | Overall ExperienceAll has gone well. The staff was helpful.
Jacqueline B | Overall ExperienceGreat!
Douglas D | Overall ExperienceClean
Laquitta J | Overall ExperienceOk experience
Tashalee B | Overall ExperienceI didn’t really see the facility but everything was great!
Sandra P | Overall ExperienceI never visited the facility, but the staff and delivery person were very nice and helpful whenever I had questions. My belongings that were there for over two years were in excellent condition.
Pamela M | Overall ExperienceAll good. No dramas. Would use again.
Paul H | Overall Experience