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Antoine T | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Page Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a bad experience when I paid my bill and went to my unit and staff had put a lock on it. They stated they did not know who the unit belongs too, but they took my money out of the bank. I had to wait until the next business day to enter the unit but it was no question as to me paying my fees. I also received a phone call to pay for another month of storage when I had already moved out. I would not recommend this facility.
Delores T | Overall ExperienceEveryone is excellent.
Lesa H | First ImpressionsWas given a unit...when I went to unload found that unit had a lock on it. Nobody at the rental desk seemed to know whether it was rented or not, or could figure out how to know. They gave me a second unit located in a much less desirable location without giving me any clue how to find this unit (this unit was not in the main rental building, and was actually in a building separate from the main Uhaul compound. NO explanation that I would not be able to use the drive up doors closest to my unit (there's no key pad for entry). The keypads are in the front of the building but I had to entry my code in two separate pads to gain entry. Again no explanation at any point. Unit has a rat trap inside? Not sure if that is from the last renter or if that means I should expect mice?
Stephen P | First ImpressionsAll good thank you
Kelly L | Overall ExperienceThank you. Patrick Johnson US Army
Patrick J | Overall ExperienceThe young employee named Dani was very helpful on Monday.
DAVID C | First ImpressionsYou guys were great
jacqueline d | Overall ExperienceThe people working were great. It did take an hour for the computer to start working and allow them to check me in. My access code also would not work when it was time for me to unload my truck and car, I had to go through the trucking doc to get in and out the storage unit. I am planning on going back up to the office to get help with my access code. Thank you.
LonYeah J | First ImpressionsNice bathroom.
Gregory H | First ImpressionsNo lights in the storage unit and that’s a hazard
LATASHA C | First ImpressionsThe storage unit I paid for and that has been registered to me since March 9 was suddenly classified as a John Doe unit. I was left a voicemail with no number to call back to verify my unit that I paid online with my name and unit number. I was then inconvenienced by having to rearrange my schedule and go to the unit to verify it was mine. The clerk that assisted me then took a cell picture of my drivers license and asked for my email address. If I have any problems with my identity I am going to an attorney. This is the worst customer service experience ever. And by the way I moved in March 9 and I am extremely unhappy with UHaul.
Delores T | First ImpressionsHenry is awesome, very kind and professional, explains everything very good, the other gentleman, I believe his name is Deshaun and Jimmy were also very kind and professional as well. Excellent crew at this UHAUL Facility. Definitely recommend all my friends and family to you guys. Keep up the good work fellas it makes for an excellent product and you all collectively offer a very good product at that.. Sincerely: Julio Garcia A very happy customer 😀
Julio G | First ImpressionsI was well please with customer services and the facility. It was very clean.
Iris W | Overall ExperienceGreat to deal with over all. I will use this location for all my uhaul needs.
darrin q | Overall ExperienceKoran , Dashaun, Henry was excellent and very helpful. These 3 gentlemen need a raise.
LaJoyce N | Overall ExperienceI have received the most outstanding service at thos Uhaul. I'm always telling people it may be a little higher but they're on the up and up and you just can't say that about all storage companies. I trust the manager Henry with my life! Great job Henry! Promote this man! He is an outstanding example of to notch management.
Becky T | Overall ExperienceI didn't get their names, but the guys working on Saturday night were so friendly. I pulled up around 6, I was a bit frantic after a 6 hour drive but, the man helping me was so patient. I felt bad because they got so busy in that last hour, a bunch of people checked in right after me, and he still came to help me with the sliding door. Plus he was chill with my dog. Five stars.
Heidi G | First ImpressionsVery good staff! Nice, professional and patience!
XINGYUAN D | Overall ExperienceThe young man that served me was very professional.
Pamela D | First ImpressionsI love this location will always be my go to
Audrey A | Overall ExperienceRented here several times and always consistent, helpful and friendly. Thanks.
Samuel R | First ImpressionsThe employee was incredibly thoughtful and courteous. I trust this facility. I can't say that about al storage businesses! I was treated very well. Thank you!
Becky T | First ImpressionsWe had a problem finding the specific storage unit I rented and had to call. Customer service could not help.
MONICA P | First ImpressionsThe GM there Henry was very knowledgeable, helpful, and really took his time with me considering I am a older lady and it was my first time dealing with a UHaul. So I want to tell him thanx once again!
cynthia b | First ImpressionsDawn and Tammy make sure the place is clean and ready to rent love these girls!
Whitney L | First ImpressionsThe staff was helpful and friendly and facility was super clean. I’d highly recommend!!
Robert L | First ImpressionsThe staff was very nice and they worked with me throughout the entire time. The price was just way too high for the space.
Michaela M | Overall ExperienceStaff was really helpful in helping me transition to a smaller unit.
SHIRLEY M | First ImpressionsThis isn’t my first renting an unit from this location, if I ever need another unit, this is the location that I will return…EVERYTIME
Carlton G | Overall ExperienceI appreciate the deal that I had where the first month was free. The location and business hours were convenient. The staff were always friendly and efficient. Lastly m, $125 is still expensive for the unit of my size, you all should lower your prices.
Audresha G | Overall ExperienceHenry has been very helpful! Thank you
MIA M | Overall ExperienceI enjoy the care the staff showed me in my short stay they were very helpful and courteous.
Yvette P | Overall ExperienceThe staff is awesome 😎
Carolyn J | First ImpressionsGreat customer service representative in store. Helped me out.
Jeremy H | First ImpressionsI still have not been able to access my storage unit. The manager tried to be helpful but my new temporary code didn’t work & no one in the office would answer when I tried to buzz them at the door.
Rebecca B | Online Move InToo many inconveniences
Cleveland Y | Online Move InI had a lovely experience. The workers was very polite and helped me tremendously during my time in need
marquett b | First ImpressionsKenny is great
H C | First ImpressionsVery good service
LAWRENCE B | First ImpressionsWould recommend it to others and use it again if needed. Thanks for your service 🙏 👍.
Shirley A | Overall ExperienceThe workers were extremely helpful, and went out if their way to help me with the uhaul truck we were returning after unloading the trucks’ contents into the storage unit. Thank you!!!
Mary M | Online Move InAlways willing and available to help
Kristal F | First ImpressionsThe process was smooth and simple. The only issue I had was locating the unit. I was expecting an outside access. Once I was guided in the right direction, I was more pleased than before.
Pierre B | Online Move InThank you Mike for all your help
SHARON R | First ImpressionsThank you
Roy B | Overall ExperienceI had reserved three U-pak units online, not realizing the required notice. Everyone I dealt with was working hard to make my dreams of renting containers a reality. Phil and Rob at the page location, Chasity (I think) at Dutchtown, and Jody in scheduling. Thank you all!
WILLIAM R | First ImpressionsAs of now I have been sent 12 emails asking to fill this out. The next 12 will all be one stars.
Alan M | First ImpressionsGreat staff. Very helpful.
Tom M | Overall ExperienceThe only complaint I have is that it is completely dark in the actual storage unit.
Tiffany H | Overall ExperienceMuy bien todo gracias por su servicio 👍🙏
Christine M | First ImpressionsI paid for a storage the first time I came in and you all always say the first month is free now why would your staff do me like that ,I will never recommend anyone to you all because when I ask for my money back he refuse to give it to me, now I also have to pay for 2storages in March he just used me I will always inform everyone that you all don't wair name tags so if we need to speak to a boss we can't call your name, I will also inform everyone that you all don't sign the paper once we paid our money, you all are very, very,very,very,very poor business people.
Blouis D | First ImpressionsGreat service and clean facility. It would be helpful to eliminate that phone answering service. It makes it impossible to speak with a live person.
SHAVYON J | Overall ExperienceFriendly, professional staff and storage facility safe and clean.
Francine G | First ImpressionsMy rental was double booked and the manager worked with me to assist in the fixing of the problem
Christopher P | Online Move InI was very pleased with the staff and services received.
Preston T | Overall ExperienceGreat experience.
Shirley A | First ImpressionsSO helpful with locating a convenient unit!
Pamela W | First ImpressionsMore expensive than other storage units and then offer me one free month so I move to a cheaper storage unit down the street and bigger
Abraham R | Overall ExperiencePeople living in storage units . They even rented me one with some one living it. Also the special of rent a truck first month storage wasn't done. I had to make them do it when I rented 3 unit different time. Then to move out was horrible, asked day before why when i rented truck and moving service threw your web site. They were EXCELLENT. But uhaul told use it's at different uhaul, I need to switch the driver . They said you didnt need to just give my phone number . WRONG not only show license change account to him. Made him pay $122.00, he didnt have any credit cards with him. So THANK GOD my sister was out in the car. She paid. MY CREDIT CARD IS IN FILE . why didnt they use it. So another person is living 2 locker's down. I was by my self. 56 yr old white women. SCARED THE CRAP OUT IF ME. AGAIN. The first time I talked to upper management, they said that he had been working on fixing the problem. I said really they said they had no idea someone was living in the unit they rented me. I SAID WOW YOU REALLY DROPPED THE BALL. So now it happened again.you need to fix this. You are a nation wide company. REALLY. This is a news worthy store. So how will this be rectified??? Disappointed customer.
Lisa O | Overall ExperienceCouldn't understand that if you pay for a full month and leave early in that month you are not using it is not pro rated.
Steven W | Overall ExperienceThe storage facility and personnel were excellent. I would use again.
Beverly B | Overall ExperienceGreat management and staff!!
Tony L | First ImpressionsExcellent
Carol D | First ImpressionsExcellent professional management and staff!
TONY L | Overall ExperienceVery quickly found me a space and got me signed up.
WILLIE S | First ImpressionsThis company was so professional, nice and understand me. When the pandemic was going and I was waiting for unemployment to come and they work with me and I never had to worry. Thank you for so understanding and kind.
Deborah M | Overall ExperienceOne comment - I had to wait until the office was open to find my unit. The facility map on the website will not open
Nancy W | Online Move InWe were in the new extension that was recently completed. The contractor was returning to reroof this new building. Our original unit had a pool of water. The manager immediately moved us to a unit with no roof problem. We found the staff and facility top rate.
Connie B | Overall ExperienceThe facility is great shape, and Kenny, Mike, Johnny, and the rest of the staff were helpful and did a great job.
Andrew B | Overall ExperienceVery kind & helpful staff. I'm very happy with my choice to use U-Haul storage.
Kathy H | First ImpressionsThey were really helpful when one of my storage payments had an error. They helped me fix the error and waived the late fee!
Dominique S | Overall ExperienceKenny and his team of Staff we awesome and any time I had a concern they were able to help me with a solution and I appreciate that . Thanks again
TAMMY P | Overall ExperienceNone other.
TONY L | First ImpressionsKenny Kramer is a perfect manger he helped me so much with everything i couldn’t be happier to give my business to Uhaul.
kevin r | Overall ExperienceI’ve moved from one store room to one in the new building behind the office. I’m not officially gone.
DAVID K | Overall Experiencevery happy...you solved my problem...I worked mostly with a black skinny young man..he was very nice...please give him and early Christmas bonus...of Jimmy Johns...hahhaha
james d | Overall ExperienceGreat staff, convenient location. We were very pleased with our experience with U-Haul.
Tonia A | Overall ExperienceThe regular storage rate is excessive.
KEVIN N | Overall Experience👍
Londell L | Overall ExperienceThe storage facility is superior to competitors in terms of cleanliness and climate control. The monthly charge is much higher than that of competitors, however. I highly recommend U-Haul storage.
Alexander T | Overall ExperienceAlways helpful. Rented a trailer and got a free month of rent on the storage unit.
Shiree W | Overall ExperienceExtremely helpful staff!!!!
JACQUELINE J | First ImpressionsVery pleasant and informative
jacqueline d | First Impressionsgreat job
ADAM P | Overall ExperiencePerfectly satisfied!
Paul S | Overall ExperienceI trust this location, it's the only one I've used for years.
Sonia G | Overall Experiencevery nice
robert j | First ImpressionsAll questions answered upfront. Very friendly service and personnel
Paul S | First ImpressionsI had the most wonderful, easy going experience here. Timothy Cunningham gave superb service! I would recommend this location to everyone!
Tiffany K | First ImpressionsNo comments
crystal p | Overall ExperienceLove it
Lapriesha M | First ImpressionsKenny at Overland location is fantastic to work with!
Monroe G | Overall ExperienceThank you for all your assistance & friendly staff.
MATTHEW L | Overall ExperienceStaff is friendly and knowledgeable. This is a great place to rent a truck or van.
Alexander T | First ImpressionsExcellent & safe place to store your belongings. Thank you
Lamanda G | Overall ExperienceThe service I received was Superb. I am a 70 year old African American Disabled Woman. All the Employees showed me Empathy and Concern. It was snowing very hard when I arrived. I am glad to be HOME.
Rosie H | First ImpressionsSteven was excellent.
kenneth j | Overall ExperienceGood place to go
Erika E | Overall ExperienceMost satisfactory. I used the box for a unique purpose. Moving a very expensive piece of equipment for weaving cloth. The only downside was lack of anchors. I suggest adding floor Anchors. Tom Beaudet
thomas b | Overall ExperienceEXCELLENT experience. Thank you.
lisa h | Overall ExperienceIf I need u haul service I would go back to this facility
Espinoza S | Overall ExperienceOverall a good process having items in different storage capacities for over 3 years. Some times it took a couple tries to get things straightened out, but overall a positive experience
CHRIS K | Overall ExperienceFantastic service, clean facility, easy access & people that care! Nice place to be a consumer...where the people there have a personality & like what they do & for whom they do it. Thank you !
Matthew M | First ImpressionsGood customer service
Kim O | Overall ExperienceClean, dry and perfect!
MELANIE D | Overall ExperienceLove it!
Br. W | Overall ExperienceThere I-haul team got the job done in a timely manner.
faiz f | Overall Experienceeven though our facility in carbondale is manned by one person, he is friendly, has the correct info and has all the customer service skills to handle a fairly full store on his own. he is a great guy
Darryl C | Overall ExperienceI got the truck and it was in tow and it started out that way (it eats up gas) . it had 3/4 of a tank of gas. I used less than a quarter of a tank so I put a 20.00 in and the gas gauge didn't move
alonzo r | Reservationno problems with the facility
Rich F | Overall ExperienceThe entire staff was great to work with. They were efficient, accommodating and friendly.
Sue T | ReservationI used uboxes and had them delivered so I did not see the facility. Uboxes were clean and communication was excellent. Staff worked hard to ensure everything would work for me. Highly recommend!
Melissa L | Overall ExperienceDid not visit the facility. They handled a UBox delivery from a shipment from CA. Debbie the delivery person was great! The 9-4 time for box drop off was a bit excessive and wasted the day.
Michael K | Overall ExperienceFrom the beginning in May 2017, the staff a UHaul Page in Overland, have been great!!!!!!! Thank-you for all of your support. Kevin Boulds
Kevin B | Overall ExperienceWhenever I visit at the storage unit and the office everything always seem to be an order in place for always nice and helpful if I ever need to use U-Haul again I most certainly will
vivian w | Overall ExperienceI had to call 5 times to get someone to answer the phone. Once connected, service was as expected.
Samuel H | Overall ExperienceYour prices are to high for the space you rent . Otherwise it fine.
Lisa N | Overall ExperienceAll has gone well. The staff was helpful.
Jacqueline B | Overall ExperienceGreat!
Douglas D | Overall ExperienceClean
Laquitta J | Overall ExperienceOk experience
Tashalee B | Overall ExperienceI didn’t really see the facility but everything was great!
Sandra P | Overall ExperienceI never visited the facility, but the staff and delivery person were very nice and helpful whenever I had questions. My belongings that were there for over two years were in excellent condition.
Pamela M | Overall ExperienceAll good. No dramas. Would use again.
Paul H | Overall Experience