Customer Reviews for U-Haul Moving & Storage at Riverfront Preserve
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

Seamless experience. I’d recommend U-box to anyone moving. Rates are reasonable and the process was so efficient.

Rating:

4.0

Excellent service4 and a overall good experience.

Rating:

3.0

I was in line waiting forever for somebody to help me at the store. Literally spent 45mins there … the storage unit didn’t really have many carts to use to help me move my things. I wish I was recommended to use a Dolly.

Rating:

5.0

We are very pleased with the service we received, at both the origin and destination points, and in between. Thank you.

Rating:

4.0

This was the first time I used U-Haul U-box. I cannot think of anything you can do to improve services. I am extremely grateful for the excellent communication from your staff in Albany, NY as well as Milwaukie, OR (where my container was delivered). Not only did I receive regular updates via email and text messages, but I also received phone calls. Your staff (on each end) were very knowledgeable, professional and friendly. Thank you for an excellent experience. I will absolutely recommend this service to others.

Rating:

3.0

The best part of this rental was i didnt have to visit the location and deal with Uhauls typically understaffed locations. This online experience was good because it limited the frustration of dealing with your poor service on-site.

Rating:

5.0

Best experience ever at U-Haul

Rating:

1.0

The facility has bold on the side of the wall in the facility parking area. The bold on ceiling look just like asbestos.

Rating:

2.0

Had a unit here for a year— I had multiple issues with access when I first moved my items here, later the locker was damaged by another customer and the replacement key was never sent to me. The representative was instead requesting me to drive the over 1 hour 20 minute round trip drive to come pick it up and then claimed she would mail it to me. I didn’t receive this key until I went to close my unit out. The main representative I dealt with was super helpful, but the 2nd one that I spoke to when I was physically closing my account tried to make me drive back to the other location (while I was hauling a trailer) just to take the lock off because the woman working the other location was gone & “wouldn’t come by this location (down the road)”. She also told me they would charge me $50 because they “couldn’t remove the lock” even though I supplied the keys back to them. I was not given these instructions prior. The main representative intervened and told me to not worry about the lock and also closed out my account, assisting with the charge to my card, as I had just entered the new month billing. My rating is not a reflection on her assistance, as she was lovely, but to the multiple poor interactions prior, the increase in monthly rent during my time there, and the difficulty with accessing my unit multiple times.

Rating:

5.0

Very friendly and convenient

Rating:

5.0

I had a great overall experience with UHaul, the staff, pick up, moving help, drop off, moving help etc. everyone was on time, helpful, and thorough! Stress free move!

Rating:

4.0

I was totally pleased with most aspects of my experience, except when it came to my checkout. Conscious, that my payments for storage was due on the 25th of each month, I planned carefully to vacate the space before that date and to notify, U-Haul that I had done so. Since that time I have received communications thanking me for using U-Haul, advising me that my payment was late, and advising me of late fees. Please review your records, I advised U-Haul of my termination of storage, several days before the final monthly payment was due. What has been a positive experience, is being negatively affected by this mistake. Thank you for your attention to this matter.

Rating:

3.0

No lock

Rating:

5.0

My experience was wonderful. Everyone that I spoke to or saw in person was knowledgeable, professional and caring. They made the whole experience easy! I would recommend this servie to anyone.

Rating:

5.0

Very easy to do, great communication all the way thru the process, definitely better than pulling a trailer

Rating:

5.0

Too many furniture pads which took up a lot of space. Other than that, everything was great.

Rating:

4.0

So all was good!😊

Rating:

1.0

Cockroches and no money in the drawer to start the day if you need money back. It was terrible

Rating:

3.0

There was only one elevator, it stopped working. Had to carry my stuff down from the third floor. Management, staff did nothing to resolve the problem nor offer any type of accommodation/compensation.

Rating:

1.0

Good afternoon Sir/ Mam, "Lee" a female Manager in San Antonio, TX would not consider my complaint regarding a San Antonio, TX hidden double delivery charge and my receipt of an erroneous e-mail conformation. From Executive level management, I am requesting a refund on this bill for the additional delivery and pick up charges.I respectfully await your caring decision. Regards, Daniel P. King A Loyal Customer

Rating:

4.0

The Mike guy at the Largo, Florida office was the only rude person I talked to. But everyone else was wonder. The guy that dropped of the U box in New York was wonderful, the girl that dropped off my U box in Clearwater Florida was wonderful

Rating:

5.0

Best moving experience i’ve ever had! Staff, drivers, everyone was amazingly kind and helpful and the cost was a great bargain!

Rating:

5.0

Extremely happy with the whole experience. Every staff member we encountered went above and beyond and way a joy to interact with. Would rate 10/10 and recommend 100%.

Rating:

4.0

There was an initial mix up in the beginning. The storage unit information we received indicated the unit was vacant. When we arrived to unload the moving truck, the unit had a lock on it so we could not unload the truck k due to no access to the unit. However, U-haul worked with us and rectified the cost of the extra day's rental and mileage. But my Neice ended up missing a day of work on Thursday to unload the truck that morning. She then had to prepare to pack for the funeral in Florida. No getting that back. . . But, we are grateful.

Rating:

5.0

My cross country move went so smoothly thanks to the constant communication from U-Haul! Everyone I came in contact with was so helpful and kind! I never questioned anything since the representatives provide perfect information! I would highly recommend using U-Haul containers for cross country moves or any move!! Thank You

Rating:

3.0

If I could separate my ratings based on the facility itself and the people who helped me out I would. The facility was dirty, there was broken glass, cigarette butts and rat traps scattered throughout the place (thankfully no rats were spotted I guess). Along with that I found a sock filled with a mystery substance in my storage unit and no that’s not a joke. Oh and how could I forget the lovely sound of the alarm blaring in my ear for the entire hour I was there. It wasn’t a pleasant sound either it was a high frequency tone playing continuously and it felt as though my ears were about to start bleeding from it. Luckily for me I was there “after hours” so nobody was in the building to assist with the alarm or my other issue. But I digress. I initially had a problem with my particular storage unit because it was an upper unit (one of the small ones you need rolling stairs to access) and there was no way I was getting my things up there. After about 45 minutes on the phone, however, I was able to get my unit switched. The people who helped me over the phone were very understanding and extremely helpful and for them I give a 6/5 star rating! For that god forsaken facility itself, I’m being generous with 3/5.

Rating:

5.0

The manager Laura was terrific

Rating:

1.0

Well somebody in your hall change the lock on my storage unit stole my son's coat I don't know if they took any sneakers or not but that's not even right and then they act like nothing even happened they had to cut the lock off does that lock didn't match my key and I had the unit for over a year I don't understand how why did the unit occur but it's okay they will pay they owe me $1,000.

Rating:

5.0

Wa pleasantly pleased with the service.

Rating:

3.0

one wooden ubox leaked like a sieve..Minor damage from boxes getting wet. the metal containers are superior.

Rating:

1.0

Was lied to about the cost, I could have saves over $2000 if I went with PODS.

Rating:

5.0

Good

Rating:

5.0

Just wanna say thxz to all for the excellent help I really appreciated it 1 again thxz!!

Rating:

1.0

My unit got broken into and robbed and nothing was done. I will tell everyone I know to use a different storage or moving company.

Rating:

3.0

The Albany U-haul team let me know one day before that they couldn't deliver my U-box to my house. If they let me know a week in advance I would have been more prepared. I sent pictures a month in advance so they could verify. As a result, I was forced to make a rushed decision and ask for last-minute favors to help take my belongings to the Erie Blvd site.

Rating:

1.0

Beyond changing hours without proper channel of communication, having yet to be contacted in regards of the situation that the hours made on me and my family, no I won’t be recommending the Albany UHual for any service.

Rating:

5.0

Everyone I dealt with was great. My UBOX even came a day early.

Rating:

5.0

I was so pleasantly surprised at this experience! Being a bit of a pessimist, I thought surely my stuff would at least get wet! My furniture and belongings lived in these uboxes for almost three weeks (four days short of when I had to return) . I called, got a quote, and had a lengthy conversation with one of the salespersons (she was on the money and explained everything transparently). It is helpful to send a picture on the website of where you want the boxes to go. They do look at them. We made a small change and they were delivered. The same guy delivered, picked up, redelivered to my new address, and picked up again. He was excellent! I'm telling you, this was a streamless and excellent, and somewhat inexpensive move. They have it together and UBOX from Uhaul, and I'm thankful! Just make sure you fill them properly. I hired people to load mine, and thankfully they have loaded them before and knew exactly how to do the loading. It also pays to watch the video's they have on their website. A HUGE thanks to Uhaul UBOX in the Albany area. You guys were excellent!

Rating:

5.0

My bedroom set headboard and footboard was taken and I still haven’t heard back anything

Rating:

5.0

The U-Box experience was exceptional. My belongings were well cared for and arrived back to me in the same condition I left them in with U-Haul. The delivery driver was courteous and helpful.

Rating:

5.0

I was very pleased with the communication from u haul and would definitely use them again

Rating:

2.0

The service was below average only because of the efforts of the delivery U-Haul branch, otherwise; it would have been poor. When the pods were originally delivered to be loaded, I was instructed to leave them unlocked. After I departed to Indiana, I was contacted and they advised they would put locks on the pods and that I could pick up the keys the next time I was in town. When that occurred, the Albany branch was not able to locate the keys and sent me to the warehouse to speak to the manager on site there. Upon my arrival, the staff there said the manager doesn't work Saturdays, but attempted to locate the keys and reported that the keys were "U-Haul's", meaning that upon delivery of the pods, the locks would be removed. When the pods were delivered, the containers were locked and no one from the delivery branch knew anything about the keys. After over an hour, I was not able to get in contact with anyone from the Albany Branch and the customer service reps kept bouncing my call until a representative from the Syracuse Branch picked up. His response was "I can't have a locksmith fee hit my branch, so you'll have to pay for it out of pocket". Having worked in similar business environments, I am well aware that even with Albany failing to answer anything, U-Haul had the ability to handle situation, and the various representatives gave the interpretation that they didn't care and didn't want to resolve the situation. I paid a large amount of money for this service and the only person who showed any amount of caring was the delivery driver (who couldn't do much due to no signal, which I know is an issue in my area). Since the delivery, there has been zero effort for anyone to resolve this matter.

Rating:

3.0

So far so good even though the rates are higher than normal.

Rating:

1.0

The overwhelming amount of customers versus employees makes it difficult to receive decent service from this facility. I’m being charged for a storage I no longer have and it’s taking management days to respond/resolve this issue. When leaving the facility I was really adamant about not being charged. The representative even showed me her screen and stated “my account is closed”. I’ve never experienced such bad customer service before. This facility is in dire need of help.

Rating:

5.0

Your female assistants were very capable in their part..love the million dollar smiles! Box temperatures might be cooler if roof color white. Would not hesitate to use U-Box again.

Rating:

5.0

They had to leave the boxes on a trailer when they were delivered. It made it very difficult for me to unload but after discussing it with them they refunded part of the money to allow me to hire locally a young man to unload. It was a very fair solution to the problem. I would recommend Uhaul over PODS or any similar company for the price, ease of the web site, and the friendly and helpful staff. It was the smoothest move I have ever had thanks to Uhaul!

Rating:

5.0

What a great experience. Uhaul is A number one.

Rating:

5.0

Awesome job by both Albany NY and Zephyrhills FL crew. Would recommend using your services to anyone who asks. Thank you for everything

Rating:

5.0

Thanks

Rating:

1.0

I will NEVER rent U-boxes from this company again. What a nightmare the entire experience was and you stole $289 out of my bank account with no bill or receipt forcing me to file a fraudulent claim against your company.

Rating:

1.0

This facility is managed pretty poorly. We have a number of issues we have tried to address directly with corporate, never to be heard from. Ive seen it all between the facility where i rented and the facility that managed it remotely. Food scattered across the storage facility floor for days on end, people living in units, an employee almost running over customers while in reversee and hitting another van, the manager pretending she isnt a manager to avoid having to deal with upset customers, contracts for rental equipment being wrong and them trying to force a customer to leave with a bad contract( like plates not matching ect..). I myself have had a number of issues being overcharged because i was never signed up for automatic payments like i had asked for and they refuse to make it right. This uhaul has literally stole money from me for profit on more than one occasion. After being screamed at and harassed for an entire day by your staff while they called me repeatedly i realized i no longer wanted anything to do with uhaul. What and awful company to do business with and i will make sure to spread the word to never do business here. To make matters worse when i called to cancel units they tried to tell me they couldnt help me cancel my unit and i would have to call back tomorrow. What a joke of a facility....

Rating:

1.0

This facility and the facility that manages it, near the Port of Albany, are disorganized and under-maintained. There is a lack of communication and between the Erie Blvd facility and the managing Broadway location which has caused me inconvenience on more than one occasion. In addition, the first garage bay door has been out of order for as long as we have rented units there. On the weekends, this forces people to wait to load/unload. I'd also like to mention that I had multiple units there and, on more than one occasion, I swiped the wrong U-haul card and set off the alarm on my unit when I opened it. Not once did I ever see any indication that employees are notified or check up on the alarms. I was not contacted in any way and this does not give me great confidence in the security at this location. Any one could show up and break into a unit and I don't think they would be stopped or even noticed until a customer notices themself.

Rating:

5.0

Very easy. Great customer service. Thank you !

Rating:

5.0

Driver was friendly and professional. She went out of her way to help me.

Rating:

3.0

U-box was delivered to pickup spot a couple hours past the stated window. Not a huge deal, but it created some stress in not knowing if I could pack it in time. Then the U-box expected shipment date from Albany changed from August 6th to August 14th, which created a 4-day late delivery to my destination in Arizona. During that 4-days, nobody could tell me where the U-box was, and I was told by several people that they were “trying to get updated status information from the carrier.” That never happened - nobody ever gave me any information about the status even though they said they would within 24 hours of my request.

Rating:

2.0

The elevator was broken for the first 4 months of usage due to heavy flooding last summer and I had to go up and down 3 flights of steps in the dead of summer. It was awful. Other than that, everything was fine.

Rating:

5.0

This experience of working with UHaul to load and store two containers EXCEEDED my expectations. Every step of the process was clear and easy. The communications via both text and email were thorough and responsive. When we talked to the drivers, they were courteous and provided timely arrival information. We are delighted…..and appreciate the easy flexibility to store until we can have the boxes delivered to a new location. Your great service relieved a lot of stress in this move. Thank you!

Rating:

2.0

Let me start by saying the driver was extraordinary. Absolutely fantastic. However, the staff that arranged to deliver my containers was nothing less than toxic. They seemed more interested in checking things off their to-do list than actually helping me with my move. Lots of attitude and arrogance. I was also billed for an extra month of service when they held my containers for an additional week because they were too busy/understaffed to deliver them at the date I requested. The extra charge seemed unwarranted, unjust, and reflective of a generally unethical mindset that I felt characterized the office. Even having said that, this UHaul service generally fit my needs well. The containers were clean and, again, the driver was pleasant to communicate with and uniquely capable. She made the difference. But, if I need to use this service again, hopefully I'll be able to avoid the office-staff in this Albany location...

Rating:

1.0

The U-Box online service is a lie, they claim to deliver to U-Haul locations that will not accept U-Boxes and then forced you to pay for the home delivery or hold the box 20+ miles away. I will never use any U-Haul servies again and strongly recommend another service to everyone I come across in the future that is moving.

Rating:

1.0

Yall literally are trash. I put in an order online for an 8×10. Apparently your online reservations don't translate correctly to the store staff because I got a 4×4 first and then an 8×8 on the second try. Wasted four hours of my time. Won't be using yall again.

Rating:

2.0

They need more time to spend for their customer service. Totally not settisfied at all.

Rating:

5.0

Service was excellent and all personnel I had any contact with were respectful and did a great job. I would use U-Haul again anytime. Thank you, Donna Lampmon

Rating:

5.0

Nothing. I really appreciated the communication. The emails and texts were good reference and the call from the local site was fantastic to talk with a person who then took great to follow the instructions they asked for in leaving and retrieving the box.

Rating:

3.0

Not rip people off, I had my boxes stored in albany, had I had them immediately delivered and stored in waco I would have paid 800 less delivery charge, I even went back in and checked and as of today if I had boxes picked up in bennington and delivered to waco through the albany location its still 800 less.

Rating:

5.0

Claire was excellent.

Rating:

1.0

This was by far the worst experience I have had with moving and dealing with u-haul. For 2 weeks I was constantly from department to department trying to get answers about our u boxes. I spent hours a day on the phone and spent weeks without out stuff. I am looking into a full refund for shipping costs.

Rating:

1.0

I rented a unit and I'm at a point in my life where if it could go wrong it will. So I put my stuff in uhaul storage because my apartment wasn't big enough and Thank God I did that because the new apartment I moved into caught fire. On May 22 my a couple days later I caught a heart attack. After my release from the hospital I was staying in a homeless shelter and hotels. Due to the fact I lost my phone I couldn't get any calls or listen to my voice mails. I bought a new phone and finally did listen to my voice-mail and one in particular was from uhaul stating that if I didn't reach out to them my property will be auctioned on JULY 1. This is where the problem starts. So June 30 I called uhaul. I called 7 times and 7 times I was put on hold and never got to speak with anyone because they kept putting me on hold then the call hangs up. I arrived at uhaul the next morning early to find out what's going on I speak to the manager and show her my call log and she calls he GM to inform him that I have been calling and that I want to pay for my unit and she tells me that it was auctioned online and there is nothing they can do. So she spoke back with her GM and he told her that the best thing he can do is allow me to take my things out right now. So I did that I got my things and decided that I will never again rent any of uhaul,(trucks ,storage or anything pertaining to the UHAUL BRAND. The thing is that I only owed UHAUL for 2 lousy months as if it couldn't get any worse for me after all I've been through in the last 45 days. I have a social media account and I'm gonna release the video of it all and I know my 40 thousand followers isn't alot but that 40 thousand potential customers that will not be using your business. I have audio of your GM and manager allowing me and assisting me into committing a crime of stealing my stuff back that was sold on an online auction. Now I have video of the young lady saying well we'll atheist let you take the things back if you can take it today the world will see that Uhual does not care about people's property and they look to make money either by renting u a unit or making money selling families memories and total disregard for compassion. So no I will not recommend any of my friends to do business with Uhual. I hope you people at UHAUL actually read these comments but you will see the video shortly once the world see what you put families that are going through a crisis.

Rating:

1.0

Infested with roaches and bugs, misleading, not climate controlled. Stephanie very rude

Rating:

5.0

Very kind and helpful in directions talking

Rating:

4.0

I used the u-box as a convenient option for someone that doesn't own a vehicle but needing to move my items into storage while I was inbetween leases. I wish I was better notified about needing to secure the spot in front of the box for drop off and pickup. Allie was EXTREMELY helpful and very nice and professional. Her demeanor made me feel calm during a stressful situation like this.

Rating:

5.0

Perfect box placement and great communication. U boxes arrived without damage and very little shifting.

Rating:

3.0

When I first rented the storage unit it already had someone else's belongings in it and I had to have a manager come from the Broadway location to remove their belongings from the unit that was not comfortable with this process so I asked to change my unit to a more convenient unit for myself and I maintain that unit until my move out day which was April 6th 2023 not April 12,2023 as recorded above I spoke to a representative to confirm my move out on April 7th 2023 at the 139 Broadway in Albany New York the this location actually only handle my rental transaction but they governed the riverfront location where I had the storage unit This location was a 24-hour I'm assuming storage unit but there was no physical person to talk to On occasion, a gate did not work to access even with access card so to bring items into storage area I carried them in by using staircase if another renter happened to be there at that time on the premises On this transaction since there's no physical person at the site, I followed up by calling to make sure ,when I received no confirmation text on the app I called the main location at 139 broadway to speak to an actual representative on April 7,2023 I feel that there should be an actual office or uhaul rep. at the riverfront preserve location in Albany NY where I rented my unit because issues do arise there and there is no one to help you unless you can reach someone at the main location at 139 Broadway Albany NY There are mice and so all of the units have mice glue traps in them and a mouse was in my unit in the glue trap Fortunately none of my belongings were damaged by rodents, everything was still intact Overall location was always clean and well lit

Rating:

1.0

I need to know where my stuff are asap

Rating:

5.0

Can I Get A Bottom Locker

Rating:

4.0

The women who delivered the boxes were wonderful. They were considerate and found ways to problem solve with positioning the boxes in my driveway. Two of the boxes were damaged beyond acceptable. Doors wouldn't close, broken hinges, patches and nails exposed, etc. They were taken away and replaced with two new boxes. One is marginal and I am hoping to not need the fourth. The boxes should be inspected thoroughly before delivery.

Rating:

5.0

Best customer service

Rating:

5.0

Everything was great!

Rating:

3.0

Not to pleased false advertisement got a 5 x 5 compartment which the pricing was $54.99 a month I paid for my compartment for a whole year after the contract was pulled up. I see that I was charged $64.99 ask the sales person why is that she said all the prices went up, but she didn’t specify that before she pulled up my contract. I feel like I should have got the price that was displayed on the compartments I feel that’s false advertisement and like I said, I paid the compartment for a whole year. I should’ve got some kind of discount or the price that was displayed. I’m not pleased with it not at all I needed to storage so I paid the price for a year

Rating:

3.0

Alyssa was communicative and addressed my concerns. It was a long and difficult process overall though!

Rating:

5.0

Its was great that u haul was always checking up on my move. to let me know what was going on.I would highly recommend U BOX!

Rating:

1.0

My experience was a complete disaster, not only did my stuff get ruined but the staff was super rude, they tried to charge me $800 for a stalemate unit I didn’t have. They sold my stuff that they locked in another unit and never gave me my items back. Sent my family fake bills and harassed me for money. I tell eveydo not use that place. It’s sad cause it’s in great location and was new. They also let people live in the units as well.

Rating:

1.0

Stood there for an hour waiting for someone to come take the lock off the unit the intercom doesn't work

Rating:

1.0

Three weeks before the date of this feedback (1/5/23), my fiancée, Sarah McMillen, wrote a review explaining how our items were stolen on Google Maps. Apparently this post was removed. Good job being lying scums. So this is Sarah writing from onto the bottom of this feedback form. Since I can’t paste the screenshot of the review I originally wrote, I would have type the whole thing again. “Beware customers!!!!! One of our boxes was emptied out when we got to our storage unit. Apparently, skinny or small people can wiggle through the top of units between the nets and tops of units to steal our possessions! DON’T SIGN UP FOR A STORAGE UNIT AT THIS LOCATION!!! Even with the Max security feature! (Insert emoticons which couldn’t be used in this feedback form). Our unit was on third floor. There are no cameras to catch the thieves. Go take your business elsewhere. Great job on that (cough cough cough) MAX security system. (More emoticons)”. After finding out my first review was removed, I proceed to write another review on Google Maps today (also 1/5/23): “I wrote a post explaining how our items were stolen 3 weeks ago. That post was removed. I am happy to share the screenshot that I took when I wrote that review. This business is a lying SCUM, enabling thieves, workers or common people, to break in and steal your stuff. They lie about their “Max Security “ feature. Oh, by the way, the phone system is horrible. We are deaf, and cannot afford to sit all day, waiting for a callback. So UHaul is in a discriminatory manner.

Rating:

5.0

Everything was excellent!

Rating:

1.0

This experience has helped me to always consider insuring EVERYTHING that Incan insure, in case of getting your Unit burglarized. I lost some very valuable items when my unit was robbed and had to take it with a grain of salt.

Rating:

3.0

When got to the storage unit the lock was still on the storage unit there was no one to help us

Rating:

2.0

Guaranteed delivery date was changed by uhaul causing my delivery to be delayed. The pickup of uboxes was delayed by 2 days, no contact was made by uhaul to advise of the delay. Overall I would not recommend ubox due to missed delivery times.

Rating:

4.0

Worked out well for me, all staff great.

Rating:

5.0

Despite the late fee price service was great

Rating:

2.0

Staff at the broadway branch in Albany Ny, were ALWAYS rude and never helpful.

Rating:

5.0

There were parts of my order that were lost in translation several times. I requested movers for the drop-off location and somehow the system didn’t apply it to my account, uploaded pictures for drop-off and they weren’t uploading, was told to send pictures of where I wanted my container placed and I did but kept getting asked every single time where it needed to be and if there was a code even though I put that a code was not needed. I was guaranteed that my belongings were going to be delivered to me on 19OCT and even called UHaul the day before to confirm and was told I would get a call when the driver was on the way, never got a call by noon, so I called and was told that I was scheduled for self-delivery even though the whole time I was told it was being delivered and sending pictures, so they put me on the schedule for that day and to wait for a call from the driver. I got a call from someone else a few minutes later saying that the driver was already off for the day and wouldn’t be in my area until the following week. Didn’t get my belongings until the 24th. Communication needs to be better and inputting information because it was ridiculous being ran around like that and not knowing when to expect my belongings.

Rating:

1.0

You guys need to get more organized in your facilities. Different locations gave me different information on my delivery dates and caused us to miss work/job interviews. Will not recommend or use again.

Rating:

1.0

Could not access my specific storage unit last night. I'm a new customer. There was a padlock on the storage unit door. GM "wasn't taking any calls" per his voice mail. Called corporate and they sent text. Never got a reply from GM. This was at 7-8 pm last night. Still haven't received any reply. Still can't access my storage unit.

Rating:

5.0

Liked being able to gain access to storage locker 24/7.

Rating:

1.0

This location has given me issues with every single visit. The first time I went, the equipment I reserved was unavailable upon pick up. The storage unit facility was also not correct, and I was given the wrong size unit that would not fit my items. The last (and absolutely final) time I came here, the staff did not show up to open the store until 45 minutes after it was supposed to open. I will NEVER use this facility again, and more than likely U-Haul as a company. Very disappointed, and frustrated with service.

Rating:

4.0

Very nice clean place. Only one elevator but it worked out great. Great staff.

Rating:

5.0

Pleased with how well and efficiently this worked out!!

Rating:

3.0

My boxes were late - I was told I would receive a credit and haven't heard a PEEP from Uhaul.

Rating:

5.0

Everything was good except for when I called Uhaul for them to come pick up the empty ubox. The guy who returned my call was very very rude, telling me they won’t come picking the ubox that day because I need time to clean it or be charged for cleaning that I’ve no understanding. I wish the calls were recorded.

Rating:

3.0

website states 24 moving pads included. We only received 12. The hardest part was trying to use the online services to rent a unit, also trying to call on the phone. It took way too long to actually speak with a rep. All phone calls needed were entirely too long a wait time. The customer reps were very helpful but we wasted a lot of actual packing and prep time sitting on hold waiting to actually speak to a c/s rep. The Ubox arrived on time and was finally picked up. We got our items safe and sound. All went well. Thank you

Rating:

2.0

Our containers were delivered on a trailer. That isn't what we were told or what we agreed to. We didn't have a spot arranged that fit the trailer and the trailer/ramps made unloading more difficult.

Rating:

5.0

When the 5 UBoxes were delivered to our house, one of the forklift operators was wearing flip flops. This is an OSHA safety violation for when working around heavy items and heavy equipment. How can UHaul not require proper footwear for its forklift and truck operators?

Rating:

3.0

I got mice in my unit and lost a bunch of my belongings and still had to pay full price and nothing was done about it if I was late one day my unit was locked and repeat calls were made

Rating:

5.0

The folks driving truck/delivering the containers were wonderful!

Rating:

1.0

I was never able to access my storage unit as I was not provided the key to open the existing lock on the unit. The elevator was also out of service and I was unable to take my things to the third floor, the location of my assigned unit.

Rating:

2.0

The staff at the building on Broadway were friendly but lacked service acumen. We pretty much had to figure things out on our own. I had to go back and buy a lock as I was not told I would need one. I am sure all of this was on a document but we did not read it nor were we instructed to.

Rating:

5.0

Very good service nothing was broken coming all the way from Rochester Minnesota. The delivery girl was amazing.

Rating:

4.0

There were some dead rats in one unit that smelled bad, and a tweaker was living in one unit … also smelled bad. Otherwise it was just fine.

Rating:

5.0

jada and the gentleman with the ear piercing and tattoo are always super helpful and great customer service. they always go adove what's asked of them.

Rating:

4.0

The delivery of boxes in ravena Ny were late by 3 hours. Everything else went soothly and as scheduled

Rating:

1.0

It was impossible to actually get in touch with anyone at this location and I had multiple difficulties with returning my UBox

Rating:

5.0

Great job!

Rating:

4.0

everything arrived on time a little tossed around but i guess that's expected in shipping . the over all experience was okay .was surprised what it cost now days I used a 26 ' truck 20 years ago and it was around $700 plus gas for the same move compared to a small box that cost $3000

Rating:

1.0

I went to the Uhaul facility only to find that the storage alotted to me is already occupied by some. I tried calling the after-hours number and no one answered the call. All my stuff is in the Uhaul truck, waiting to get unloaded. I have to pay an extra day for the truck and I have to spend an extra day. Pathetic

Rating:

3.0

There was a lot of mice in the building

Rating:

5.0

Outstanding customer service by the warehouse person that helped me load and unload the trailer with the uBoxes!

Rating:

1.0

U-Haul has charged my credit card an extra 428.00which was not my fault. I have called 2 times to get this rectified with no FIX. Your truck was broken and picked up the u boxes after my 30 days was up so I was charged 428.00 for the 4 boxes. Unfair!!! Other than that service was good

Rating:

4.0

Loved having women working for U-haul. They were all so wonderful. Thank you!

Rating:

1.0

First my code didn't work to get in, when I finally got to the locker it was locked,so I had to wait for someone to come help me. The complimentary lock wasn't at my locker so I had to leave my items in storage with no lock to travel to get my lock. None of this process was easy and I doubt I will keep my unit after the first month.

Rating:

5.0

Easy check in and check out. I would patronize again.

Rating:

5.0

Worked very well. Clean and easy access loading and unloading. Thank you all!

Rating:

5.0

staff had all the answers to my questions, solved all my issues, were friendly and great to work with

Rating:

5.0

It's a really nice staff. They have a nice culture. Sebaz is wonderful and works hard. The managers are very personable. It's a nice group.

Rating:

5.0

Very expensive for the size but still super convenient

Rating:

4.0

The only issue I had was there was no padlock in the unit like it should it would be when I reserved the unit. i had to leave my unit unlock while i went to the store location to get a lock.

Rating:

4.0

Well operated

Rating:

1.0

This company needs help with communication both with customer and there own staff. So many things could have been easily handled if your people just spoke to me and there other team members. I have personally done sales training and have owned my own business. If your interested to here what fully happen I am open to a phone call. You have my info and I could go into detail. You do have some good people who work for you...

Rating:

4.0

Customer i met said that mice ate through her stuff and it was ruined

Rating:

3.0

Pick up was delayed at 1st location, promised Friday and was delayed to Monday. I was transferred multiple times Friday and the call disconnected 3 times. Promised Saturday pick up by rep did not know forklift was needed. Pick up at destination was scheduled for 11/27 and again was not picked up on time. Pickup delayed to 11/29. Please do better with scheduling.

Rating:

5.0

GOOD CUSTOMER SERVICE!!

Rating:

2.0

The door to back in and unload is broken. My rental included a lock that was supposed to be in the rental unit, and it was not, so I had to drive to another location to get the lock. There are so many keypads to enter your access code, and it gets confusing on which one to use when you're doing this for the first time.

Rating:

2.0

When I first reserved a space, I reserved an 8 x 10 unit. When I went to reserve this unit, I did so at the facility on Broadway. I was told that I was all set went over to the building on Erie blvd. Once I was at the building, I could not get in. I needed a card to swipe in order to unlock. I had to drive back to Broadway where I just was to get my card and garage door clicker. Why nobody told me that I needed a key card to get in when I originally reserved it I do not know. Now I am back at the unit. I get inside and walk up to my unit. There was a lock on it. I was able to call uhaul from the facility through an intercom devised so someone could come and unlock it for me. A gentleman came and unlocked it and went on his way. I opened my storage unit and realized that I was given the wrong size. I had ordered an 8 x 10 but was given something closer to 5 x 10. I had to drive back over to Broadway to resolve this issue. I paid for an 8 x 10 but there were none available at that facility. They were able to upgrade me to a 10 x 10 for the cost of the 8 x 10. Since this was an upgrade they had to adjust the pricing every single month or I would receive a late notice for the balance leftover that I was not supposed to pay. I had to go down to Broadway to pay and make sure that I was not going to have a late notice or have a lock put on my unit which was inconvenient. One month they did put a lock on my unit so I had to have them remove it for me. After going back and fourth I was finally able to start filling my storage unit. A little over a month later I went back to start taking things out. I had moved in was without a home for a month which is why I used this unit. My apartment flooded and I had to get everything out as soon as possible to avoid damages. I open this unit and it was immediately obvious that there was a mouse problem. Mouse droppings on every surface and evidence of mice going through my belongings all over the place. As I began to unpack and move my things I had to go through every single box and open everything up to go through to make sure that I was not bringing mice into my new home. I made sure to Lysol every surface that had evidence of mouse droppings. Going through my belongings I would find dead mice and droppings constantly. Many of my belongings had multiple dead mice inside of boxes. I did find a few mice that were still alive that would scurry away or jump out of a box but for the most part they were dead. I can’t say how many dead mice I found, but it was certainly more than anyone would want to see. Overall I probably lost $1000 or more worth of my belongings because of the damage done by these mice. I know I was not the only one facing this issue as I had multiple interactions with other people renting from this unit talking to me about this when they came to look at their things. A couple of months later I came back to finish up my moving. Still many dead mice through my belongings but it looks like they put traps about every 50 feet or so in the hallways so they knew that there was an infestation. Pieces of art and other sentimental things were thrown in the dump. I had to pay someone $250 to come help me remove all of my belongings that were ruined because there was so much and I was unable to move all of this by myself, not to mention how disgusting it was. I will not recommend this storage facility to anyone.

Rating:

1.0

Woman who was emptying her unit said she found mouse poop in all her clothes and they bit through the lining of her rain boots. The facility has these huge black box traps everywhere … definite only using for a small trine unit won’t in the future.

Rating:

5.0

Very easy process and front desk was very helpful as well

Rating:

5.0

Nothing that I can add at this moment. Just a Satisfied customer overall!

Rating:

5.0

ALL THE STAFF WERE WELL TRAINED AND KNOWLEDGEABLE ABOUT THE JOB!!! We had numerous bumps in the road as far as what we thought we wanted but needed something different and staff helped us out with no problems what so ever! Natalie and Shannon were EXTREMELY HELPFUL AND PATIENT WITH US! THANK YOU for making a stressful situation a little more tolerable!!

Rating:

5.0

We forgot to take a lock from the sales person and when we got to our unit we realized it. We caught up in a product right over and were very friendly and helpful. There was no weight and the first month is free which is amazing !!!

Rating:

4.0

The only other suggestion I have is for the online cancellation process to be easier to navigate.

Rating:

3.0

Saw a mouse at the Erie facility Made me concerned about mice, bed bugs etc.

Rating:

1.0

I was unable to move in on Saturday renting a unit that day. My pass did not unlock the door to the facility!

Rating:

2.0

Too many issues to list but to summarize..lock still on my unit when I got to the place which resulted in me having to overpay for my movers by the tune of an additional day because the uhaul associate never showed until the following day to remove the lock so I could access my storage unit.

Rating:

5.0

The staff was very helpful and the location is convenient!

Rating:

5.0

It was the first of the month so there were a lot of people moving in or out of the facility using just one elevator. I was trying to move in and get the truck back for a certain time but it was not happening so, I called the facility, they understood the situation and extended my return time. We were happy because we were now able to breath and take our time to unload the truck. We have been using Uhaul for the past 4 years - College moves- and they have always risen to the occasion!! Uhaul Rocks!!!

Rating:

3.0

There was a problem with the electric door opening for weeks

Rating:

1.0

Staff was nowhere near helpful and only responded when offered money. Ridiculous about closing my account an entire month after I moved out. Worst experience ever and huge waste of money. The “manager” literally ignored my calls as said by another county manager. Horrible horrible horrible service.

Rating:

5.0

Excellent service

Rating:

3.0

Was told wrong location for storage unit. Was told 57 erie blvd which was wrong. It was located at 8 erie blvd. way off and took ME sometime to figure out exactly where my storage unit was. How do you give someone a incorrect address after renting a storage unit. Very disappointed

Rating:

1.0

I had a bad experience , the staff never told me that my storage was located at a different location when booking me. when I went to find my locker after a few days later there was a lock on it which I call customer service and after finally getting a response back a hour later they said they couldn't help me because the system was down. Then I left out of state for 2 weeks and when I got back to check and see if the lock was off, it still was a lock on it and then it made me cancel the whole storage unit because I was paying for a unit that had a lock on it that wasn't mines

Rating:

2.0

No communication skills at all. Very impersonal. Im disappointed in the customer service.

Rating:

5.0

Excellent customer service team members

Rating:

1.0

Mice destroyed most of my belongings. I am submitting an email with pictures attached to both management and corporate.

Rating:

4.0

We had a great experience. The staff helped a lot, they were very knowledgeable about storage needs. We were able to get the unit we reserved. Moving is already exhausting and challenging so it was great to have such a non stressful experience at U-Haul.

Rating:

5.0

None

Rating:

5.0

Shannon and the team were very professional and helpful.

Rating:

4.0

Not sure of the gentleman name but he had hair ponytail, hand tattoos, down at your Albany, NY office Station. He was extremely helpful, understanding and supportive. Thank you !

Rating:

5.0

My belongings remained safe and clean. The environment controlled element prevented any dust from accumulating or rust from forming.

Rating:

5.0

Very happy

Rating:

2.0

There is no one available to check you in and give you an access card. You have to drive a mile and a half away to another facility to get those things. I wouldn’t have even known this if it weren’t for another customers help. My storage units door was stuck open. There was no one to help. I waited on the phone for 45 minutes and still the dispatcher was unable to get anyone to come help me. Unbelievably poor service.

Rating:

2.0

The very general questions above really do not reflex our overall experience. Each and every time we needed to access our unit, our passcode and key card did not work despite us receiving a new key card the first day of rental. It required a manager giving us his access code on one occasion, calling the office on several occasions and, usually, getting your employee, Melissa, to give us access. She was a godsend. Each time we contacted the office on Broadway in Albany, NY, we were assured they had corrected the problem. When we were moving out on 11/16/20, it required Rob to give us access. In order to get the type of facility that we wanted for our items, we traveled 1 1/2 hours each way each time. The inability to smoothly access our unit made this a tedious and an unacceptable task. We followed all instructions given to us, accepted the reassurance and explanations but knew we would run into difficulties accessing our unit. Making you aware of our experience hopefully will give you some insight regarding this facilities shortcomings that need to be addressed.

Rating:

5.0

We had a wonderful experience. Very happy that we used this storage. The whole signing up process and use of the facility was very convenient and hassle free. Thank you UHaul

Rating:

2.0

Rating below average because first i received a storage unit number that did not exist. After receiving a new unit upon arrival the unit was occupied.I tried calling the office at 630 pm and received no answer so had to drive back to the main office to find out the phones were not operating and add more mileage to my truck rental which put me over me expected mileage for my rental. Hopefully i will be compensated for the inconvenience of having to drive back and forth twice to correct the storage issue. There should be a office at the storage facility to handle situations like this.

Rating:

5.0

Great Experience

Rating:

5.0

Robert was extremely helpful and really nice.

Rating:

5.0

Excellent customer service

Rating:

4.0

Our key card did not work. After contacting the main office via intercom, we were let in by the attendant who was most helpful. We were advised that a free lock was already in our unit. It was not necessary to purchase one so we returned to the main building returned and received a refund for the lock and was given a new key card. The counter clerk should have known a lock was included in the rental.