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larry f | Overall ExperienceSelf Storage Units in Albany, NY, 12207
U-Haul Moving & Storage at Riverfront Preserve
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U-Haul Moving & Storage of Albany
139 Broadway, Albany, NY 12202 View Available Units1.3 miles from this location -
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Campbell Avenue Storage
525 Campbell Ave, Troy, NY 12180 View Available Units
(U-Haul Neighborhood Dealer)4.8 miles from this location
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Storage Customer Reviews
- 3.5 Average Customer Rating
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TRYSHANET H | Overall ExperienceJust wanna say thxz to all for the excellent help I really appreciated it 1 again thxz!!
Eugene J | First ImpressionsMy unit got broken into and robbed and nothing was done. I will tell everyone I know to use a different storage or moving company.
JASONR B | Overall ExperienceBeyond changing hours without proper channel of communication, having yet to be contacted in regards of the situation that the hours made on me and my family, no I won’t be recommending the Albany UHual for any service.
Christian W | Overall ExperienceMy bedroom set headboard and footboard was taken and I still haven’t heard back anything
maria g | Overall ExperienceSo far so good even though the rates are higher than normal.
Timothy M | First ImpressionsThe overwhelming amount of customers versus employees makes it difficult to receive decent service from this facility. I’m being charged for a storage I no longer have and it’s taking management days to respond/resolve this issue. When leaving the facility I was really adamant about not being charged. The representative even showed me her screen and stated “my account is closed”. I’ve never experienced such bad customer service before. This facility is in dire need of help.
KECIA B | Overall ExperienceThis facility is managed pretty poorly. We have a number of issues we have tried to address directly with corporate, never to be heard from. Ive seen it all between the facility where i rented and the facility that managed it remotely. Food scattered across the storage facility floor for days on end, people living in units, an employee almost running over customers while in reversee and hitting another van, the manager pretending she isnt a manager to avoid having to deal with upset customers, contracts for rental equipment being wrong and them trying to force a customer to leave with a bad contract( like plates not matching ect..). I myself have had a number of issues being overcharged because i was never signed up for automatic payments like i had asked for and they refuse to make it right. This uhaul has literally stole money from me for profit on more than one occasion. After being screamed at and harassed for an entire day by your staff while they called me repeatedly i realized i no longer wanted anything to do with uhaul. What and awful company to do business with and i will make sure to spread the word to never do business here. To make matters worse when i called to cancel units they tried to tell me they couldnt help me cancel my unit and i would have to call back tomorrow. What a joke of a facility....
lauren v | Overall ExperienceThis facility and the facility that manages it, near the Port of Albany, are disorganized and under-maintained. There is a lack of communication and between the Erie Blvd facility and the managing Broadway location which has caused me inconvenience on more than one occasion. In addition, the first garage bay door has been out of order for as long as we have rented units there. On the weekends, this forces people to wait to load/unload. I'd also like to mention that I had multiple units there and, on more than one occasion, I swiped the wrong U-haul card and set off the alarm on my unit when I opened it. Not once did I ever see any indication that employees are notified or check up on the alarms. I was not contacted in any way and this does not give me great confidence in the security at this location. Any one could show up and break into a unit and I don't think they would be stopped or even noticed until a customer notices themself.
William D | Overall ExperienceThe elevator was broken for the first 4 months of usage due to heavy flooding last summer and I had to go up and down 3 flights of steps in the dead of summer. It was awful. Other than that, everything was fine.
MELANIEHOPE P | Overall ExperienceYall literally are trash. I put in an order online for an 8×10. Apparently your online reservations don't translate correctly to the store staff because I got a 4×4 first and then an 8×8 on the second try. Wasted four hours of my time. Won't be using yall again.
Trey P | First Impressions