I was pleased with everything the service excellent, the people Great they were always helpful in every way please tell them all I said thank you and I'll use the location again when the need comes up
Charles R | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Roswell Street
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager of the location at this particular location, Monday morning shift June 9, 2025 is in need of customer service training very badly, I will go into more detail when I submit my complaint to the corporate office, she needs learn how to communicate with the customers her personally will make a customer loose their composure
PERRY WI had a wonderful experience with your storage facility.
martina S | Overall ExperienceThey were like a well oiled machine. They were right on top of everything
Robert Snot a thing, I've been pleased every time I'm there
JAN SStepfan was helpful confirming my reservation and connecting the vehicle. No problems with rental--will use this location again.
ERIC SThe Alarm kept going off and we were still trying to move
TOMARA A | First ImpressionsBecause I had appointment for 2:30 to pick my trailer up it was three trailers there I got there at 10:00 and I had to wait until almost 3:00 to get a trailer and they gave me the one of the trailers that was on the yard when I got there at 10:00 I should have had that trailer at 10:00 gone and been on my way but they made me wait for someone to return the trailer which they never did and they gave me one of the trailers that was on the yard anyway I didn't like that
STEPHON AEasy check-out and check-in. Team was very helpful. Thank you!
RONALD FThe customer service team member who assisted me was very helpful, pleasant, friendly, personable and thorough.
RONNIE AFriendly people good service
RANDY WThe customer service at the drop-off location was extremely nice and helpful! 5 star experience because of the care & attention I received. Thank you so much!
ANTHONY CStaffing was low over the weekend, I did not go often but when I did, it was basically clean.. staff with the stress of not having enough people were nice. It work out .thanks
LAURA G | Overall ExperienceGood
ROGELIO CTruck was empty on fuel and had to be switched out. Otherwise, was fine.
STEVEN AEasy peasy
STEVEN MSuper efficient crew. Returning our rental truck was super fast & easy! Very friendly staff.
Shannon HThis was a great experience. I was impressed with their outstanding customer service. Also found their small pick-up truck was so clean, not brand new but very well kept. Next time I won't hesitate. Highly Recommend.
SYLVIA EThere is not anything to improve on. You guys get 5 stars! Great job guys!
ANDREA RA+++++
FARDIN G | Overall ExperienceEverything went smoothly!!
Cassandra OCorey was incredibly friendly and professional. Good convenient service. Vehicle could’ve been in better shape. Will return again
ARSALAN SAlways good experience
Kenneth WThe staff helped me during a difficult time as much as they could and I greatly appreciate their efforts.
Stormy CAn excellent facility, and great staff
James K | First ImpressionsLarry does a great job checking the trucks in and making sure they look great for the customer, the mam behind the scenes, appreciate your hard work. Erica is wonderful in the office always friendly and efficient and together they ensure I will be a return customer.
KEVIN WGreat Service
STEPHEN WStaff was efficient & knowledgeable. Truck was clean & they remembered to include the dolly we reserved. Both pick up & drop off at the counter went very well with no surprises, which on moving day is a must!
REBECCA FGreat customer service
LYNETTE TI droppednit off during after hours but I did call the gentleman working that evening to verify I was dropping off at his location and asked for guidance on drop off protocol. Very helpful.
Adam WThey were so friendly and helpful!
BEVERLY RThe 2 guys helping me Saturday 2/8 were on top of things and were running things very efficiently and provided everything I needed to get my trailer rental going smooth
MICHAEL PWe have had storage units at this location for quite a few years. We've always found the staff most helpful. For this move-out, we were changing from a large unit to one about half its size. Corey was extremely helpful in making this happen. He and other current staff are excellent. We would recommend this facility to others without reservation.
James K | Overall ExperienceWell the GM at the 900 Roswell Rd location was exceptional. She was very informative and such a friendly spirit I feel she deserves a raise
YUSEPH DElijah and his assistant were excellent in knowledge, speed, and very nice customer service reps… They are not family, but treated us as such.. Please recognize them for their good job… I do not know what they are paid, but in this day and age, they deserve more.
JEFFREY JClean the vehicle. It was disgusting. Dog hair was everywhere.
TAQUA LGreat professional service!
ANGELA HVery polite and helpful staff.
ANNACHIARA DFast efficient and well priced. Great rental
ERIC W...
VINICIO RThe storage unit I rented was clean and secure in a well lit, climate controlled building and the staff was always friendly and helpful
Mark K | Overall ExperienceMs. Erica and her staff have the best customer service. I really appreciate them!!
ARIC JGreat people, great service, great equip
LITTIE BExcellent customer care team!
TOCCARA HThere were no furniture pads in the box. The Marietta movers commented on how there were usually pads in the box. The box was OLD plywood and some of my canvas storage containers were dirty during the move. The movers in Marietta were great although they were late. The movers in Miami were also late and caused marks on my wall. They argued with me about blocking the street and ended up having to move their truck with half of my things still in the box because they blocked the street. I was double charged for part of the fees which I had to call about twice. The one plus was that the customer service reps spoke clear english and answered the phone quickly.
Elizabeth EI booked a reservation for a certain type of truck and the staff kept giving me the wrong truck. I finally had to be very direct and assertive to get what I asked for. Then there wasn't an overnight dropbox or slot so I left the key in the gloves compartment since the website said they had a spare. Only for the attendant to call me angry and being aggressive with me about where I left the key and that I would be charged for a locksmith coming out. Overall, it was a terrible experience.
ASIA Dalways great service here
LITTIE BThis location never has the industrial dolly but it’s always available online when booking my rental. Once we returned our truck, the odometer stated on our receipt was off by over 1k miles and we were charged $1400 for a day which prompted our cards to lock due to suspicious activity. We called to update the information and the solution was fixed however a 1400 charge and lockout during our move is the biggest inconvenience we could have experienced. We will never rent from this location again.
SERAFINA MI loved the whole entire staff at this location ! I will never go to another uhaul location anymore because they were just so delightful everytime I came in. Love love love that crew !
Hydeia B | Overall ExperienceGreat customer service!!
TASHARA W | First ImpressionsRude staff except guy cleaning storage area. He cleans well.
Nadia W | First ImpressionsThank you for three years my stuff has been in storage. And found everything in the condition and order I left it in . I appreciate how took good care of my belongings. And the Van. I lease to move my things was excellent. No problem whatsoever. I could not have asked for anything more. .....
DOROTHY G | First ImpressionsGreat location and great service by the entire staff.
LITTIE BThe staff are really helpful and everything was easy to understand.
christina h | Overall ExperienceI rent from here often . Never had a bad experience. The owners are there whenever I go and they take good care of me.
SALVADOR GKeep it up
JACOB WI love going to this location Erica and staff are always super helpful and has the best customer service!!
ARIC JGreat customer service
WENDY SI love coming to this Ihaul location next of the excellent customer service provided by the entire staff starting with Erica. I appreciate them!
ARIC JThe young man was so lovely and did the work very quickly. I was out in no time!!!
Melanie AThe miles was more than what was on the contract the gas was less than what was on the contract yall take to long to give people their money back
JOSEPH DOur self storage move-in was a great experience from beginning to end. The reservation and move-in was a seamless process. Erikah and Elijah gave top star service and were very professional and kind. Elijah was extra courteous and personally showed us where the carts were and then took the time to walk one of the carts to the moving truck for us. We greatly appreciate them.
RONNA P | First ImpressionsErica, Elijah, and the other young man working with Elijah all provided 5 star customer service! They were professional, friendly, kind and courteous while providing all necessary information and options for storage move-in and truck rental. They are very knowledgeable and communicate information to customers thoughtfully and very well. We greatly appreciate them and would definitely recommend others to this location because of them.
RONNA TMs E Young was an angel. She went out of her way to get me her own heater when I couldn’t get to my room due to lack of payment while my son was sick at home and it was pretty cold that day. She is the best thing that happened to me. She deserves to be promoted and awarded. Thank you Ms Young, you are the best. Love you loads.
OLUWATOYIN O | Overall ExperienceI am a big fan of uhaul because they always have fair prices and care about customers more than other rental companies. I appreciate that they do not push products or price gouge like other businesses. This storage facility in Marietta was very well maintained and so simple to access. No complaints at all.
Edward M | Overall ExperienceI’ve been at this location for two or three years, maybe more, and they have been amazing. Most recently Erikah has been top-notch, and you asked about cleanliness, so nicely organized, and set up in that office. I will continue to use this Uhaul location for vehicle rentals! Best to all.
Kristin S | Overall ExperienceStepfan and the staff their were superb. They were professional, friendly, and very hands on helpful. Thank you on a job well done.
laKisha S | First ImpressionsUhaul is a fair company in general and has good rates. This facility was clean and organized.
Edward M | First ImpressionsOnly problem was a dirt and mud spot near front left of unit. My recliner chair was on top of the mud spot that happened. The recliner chair has white spots on left side of looking straight at chair. The mud was not there when we moved in November 2023. Can I get chair cleaned and reviewed at my house. I have no way of bringing chair to you. This is the only issue I have had and I'm sure uhaul will help me correct the problem. Thank you for your support and help.
kim f | Overall ExperienceAppreciate Ur Service...
Samuel G | Overall ExperienceI have worked for Uhaul for years, years ago and the company speaks for itself. Excellent customer service,really good energy also helpful to meet your needs. Great team really clean,secure and accessible.
Derrell B | Overall ExperienceThe staff were very helpful and professional. I would rent a truck from that particular location just because of the staff.
Gloria G | First ImpressionsThe best storage company and an excellent location.
ELICIA A | First ImpressionsThe best place
MARCOS B | Overall ExperienceAs a former Uhaul GM, I must say that this facility is top tier! Welcoming and engaging employees always make a great team!
Khalailah E | Overall ExperienceSecured facility with knowledgeable staff.
Tavashyette F | Overall ExperienceThank you Greg for being extremely caring and having the Best customer service ever!! Your customer service and friendly attitude makes anyone feel valued!! Thank you Greg and your team!!
Melissa H | Overall ExperienceExcellent ppl skill's... Greg
Samuel G | First ImpressionsElijah and nijeer were amazing through this process. Keep up the great work.
Dajour C | Overall ExperienceI don't like the two PIN entry system you have. Other than that, everything is great.
Jason G | Overall ExperienceNo Comment
Kevin M | First ImpressionsOutside no climate unit has on healthy look ceiling "junk" eroding and hanging off throughout. I had to switch to climate controlled which is more expensive and 2ft smaller for more $$. Needs to be fixed asap. Also, entry gate is 100% off to the outside unit and the area isn't the best. Pat the area VP was amazing and the gent at the front who checked me in was great. The property needs investing.
Brad S | First ImpressionsThank you for everything!
BERNARDO R | Overall ExperienceYour company is average, but the employees at this location (500 Roswell St Marietta GA) are actually exceptional. The last gentleman that assisted me in the store was knowledgeable, patient, capable, innovative and attentive. Anything I needed he came to help work on it straight away. While intermittently assisting other customers. He also stayed late, after the location was closed, to help when something didn’t go as planned and was running long. There are other associates at this store that I’ve had exceptional experiences working with as well. So no doubt the quality of the workers reflects the values of the management here. Keep up the good work and make that store an example and a training store.
ANGEL N | Overall ExperienceNo light inside but overall great space
Shanika W | Overall ExperienceI would not recommend simply due to the expense - and steep increases at each renewal.
Karen J | Overall ExperienceNeed more and better lighting inside the unit not the facility the unit where my things were stored did not have sufficient light inside
MARY S | Overall ExperienceGreg wad really helpful.and the hold entire staff.
Randal J | First ImpressionsRep was very helpful
Janie W | First ImpressionsThis U-Haul storage was very hekpful and even helped me by getting my car on the auto transport and strapping it down. Also they made sure the tires was good before I got on the road.
Broderick D | Overall ExperienceCorey was excellent and helpful.
Matthew S | First ImpressionsBait and switch. I chose this for the truck rental that gets one month storage free which was as it turns out not part of the deal. Any chance I have to steer business away from you I speak loud and long.
William N | Overall ExperienceGreg is the manager at this location and is very knowledgeable in his position. He's been extremely helpful in making my transitions seamless and very quick. He has also been more than willing to help me find help with my moves, which was greatly appreciated. Thanks Greg Hermasillo and thanks Uhaul 😊 James Weilminster
James W | Overall ExperienceThank you all for servicing me and keeping excellent service!
crystal w | Overall ExperienceVery professional and great customer care
Richard V | Overall ExperienceThe staff went above board to help me!
Jeff L | First ImpressionsI never went to the facility. I cancelled my unit but was still charged on my credit card.
Precious S | Overall ExperienceVery professional
Richard V | First ImpressionsI would recommend this uhaul storage facility to all my family and friends. I was very happy from start to finish.
Mary W | Overall ExperienceI have a business that often requires me to have more space to store product and the last two spaces I have rented have proved to be problematic. This last space was very tiny, but I made do. I thought the cost was too much for such a small space. The other issues include human fecal waste right inside the entry door to the facility, as well as a homeless person (and what looked like more fecal waste) inside the building lumped up laying on the floor about 50 ft. from my unit. I will say your associate (Cory) was great , but sadly I don’t think part of his job should have to include cleaning up human waste. This was a horrible experience for everyone and I almost vomited, as the smell was so bad. I have one 8’x10’ space remaining and it is my goal to get it moved as soon as possible. Lastly, the non-climate controlled unit I had several months ago was simply unsafe. There are homeless people roaming around that area which is three blocks away from your main facility snd I never felt safe there. Also, the road floods with standing water when it rains. This space was far overpriced and I will never rent there again.
JEWETT M | Overall ExperienceTruly top shelf business! Friendly, professional and accommodating!
Terry M | Overall ExperienceThe storage itself was fine although access into the storage locations was not very accessible. The box for a patrons access code is broken/inoperable and has been for my entire stay with Uhaul. It would be GREAT if patrons could access locations without having to walk up to the front office for someone to open the door from the inside. What's the point in having the box to insert your code when it hasn't worked in over 2 years? P.S. It's a Blessing that the old manager is no longer at this facility. Thanks, Joyce S Hurd
Joyce H | Overall ExperienceMs. Tina Burnett did an exceptional job with helping me ensure my move in was seamless and stress free. She is amazing at what she does within the company and I will be recommending future business toward U-Haul Storages. The storage space was clean and after hour assistance + customer support was spot on & 10/10!
Osharia D | First ImpressionsFound comparable sized unit within 2 miles for lower monthly price
Conredge L | Overall ExperienceIt was a great experience God bless you all.
Jose V | Overall ExperienceI couldn’t be more grateful - the staff was amazing!
Margaret O | Overall ExperienceThank you Greg for your excellent customer service. You took the time to ensure that my passcode was working and provided detailed explanation of hours and how to enter and exit the facility
Ada E | First ImpressionsI was very upset when I entered the building but customer service. They was very polite when they help me with my situation. And when I left from there. My whole attitude change.
Syvia Y | Overall ExperienceThe staff was absolutely wonderful, they helped me alot.
Rebecca R | First ImpressionsThey're difficult to get on the phone, but they do have friendly service.
Kathryn H | Online Move Ingreg is a very courteous manager. facilities is clean and accessable.
Jamie H | First ImpressionsHad excellence servicd
Ronald v | First ImpressionsElijah and the light skinned Black lady were very very helpful and understanding after bad experience with another Uhaul store (543 Cobb Parkway). I love my 10x10 storage as well as the location near the front entrance. I suffer with arthritis so having a short distance to drop off or pick up my items is very convenient. Elijah did an amazing and outstanding job!!! It was about 20 minutes before closing, but they took their time with me. Elijah knew exactly what he was doing. It was evident that he has been with the company for some years; very professional and smart. 👏 and Hats Off to the crew at 900 Roswell Street for very professional fast and courteous service!!!
Edwina B | First ImpressionsOver a year at this facility and no issues. Greg and his staff were always very helpful and positive. Thank you very much!
MICHAEL S | Overall ExperienceFacility maintains cleanliness. Staff very knowledgeable and friendly would recommend to anyone
yvette B | Overall ExperienceTy
Cynthia F | Overall ExperienceThe women who runs the storage rentals is great.
christina h | Overall ExperienceMr. Miller went above and beyond to take care of us and had the most pleasant manner about him. This has been a most stressful move ever and ever little bit of help has been a Godsend, thank you Mr. Miller and U-Haul for being there. A+++💫
Jonathan B | Overall ExperienceGreat
Sharon B | First ImpressionsVery friendly and professional staff. Units are well kept and easy to access.
jedidia d | Overall ExperienceThe only complaint I had was several times when I went to get stuff out of storage, the office staff had parked their cars for the day in the parking spots right in front of the doors at the loading docks. I consider these spaces to be for paying customers to use when moving items in or out of storage - they are the easiest spots to use with the loading dolly’s . So on the 2nd instance that this happened I went in the office to speak to the manager about it and he was very rude to me in his response, but they did all go move their cars out of my way.
Celeste B | Overall ExperienceThe staff here were very friendly and really helpful.
celia m | Overall ExperienceThe staff behind the desk was very accommodating. One young lady, I believe her name was Andrea, was wonderful and really went out of her way to help us. Above and beyond❗️👍✔️
Clarence C | Overall ExperienceNina is straight, professional and to the point. You understand and she goes out of her way to accommodate deserving customers that show patience, listen and respect the facility. Her staff tends to convey the same sentiments
JAMES D | First ImpressionsCouldn’t find help when needed I stood in the lobby and waited for almost 30 minutes before someone was able to help and it was an employee who literally just came in and clocked in. I stood there and watched 3 employees working and helping out a customer in the parking lot with their hitch.
RAVEE P | Overall ExperienceWhen i returned the trailer, everyone in the office was friendly and helpful, especially helping me select the particular storage unit and how to access it after hours. Very efficient and friendly❗️
Clarence C | First ImpressionsVery helpful. Great people
Michael B | First ImpressionsStaff at facility are excellent
Christine D | First ImpressionsGreat staff and storage facility very well kept and reasonable prices. Highly recommend
NEWTON G | Overall ExperienceThe office and facility staff are friendly and genuinely Customer-Focused experts. Thank you again for your help upon arriving in GA after an eventful 3-day long drive from MI. Highly recommend.
NEWTON G | First ImpressionsThe manager went above and beyond to help us and we had a great experience with our storage unit and returning our Uhaul truck.
Clayton W | First ImpressionsGreat staff everyone was always very helpful, pleasant,great attitude and smiles 😁
charlotte w | Overall ExperienceReally friendly staff and great workers
Luisa N | Overall ExperiencePrior to coming to this storage facility, I had a below average experience. From picking up my truck and it not being available, to being hung up on by customer service staff and problems with the equipment, I was definitely not pleased. However, EVERYONE at this facility was TOP NOTCH. They were caring and attentive. I felt like I was the only customer in the world. However, I witnessed them give that top notch service to other customers. Brandon, Nia and ESPECIALLY LA NINA, the manager all treated my family with extreme care. By the time I got to the facility, I was in tears but when I left, I felt encouraged that there are still kind people in the world. Because of them, I will continue to use UHaul.
Placida B | First ImpressionsLa Niña is the best!
Steve B | Overall ExperienceYou took $300 that was not authorized and emptied my checking account just as my bills were due. How do you think I feel? Furious that's how! Are you gonna cover my extra expenses due to this discrepancy? If it effects my credit score are you gonna fix that? Because it well may. Schedules have had to be changed ,plans altered,time wasted. And I cancelled auto pay prior to these fraudulent charges. This is despicable.
PATRICK W | Overall ExperienceHelpful to have equipment in the storage area to assist with the move out
THELMA M | Overall ExperienceTina is an amazing manager and her staff is obviously just like her. Couldn’t have had a better experience with my storage. Different than any other storage company in the world. They’re not about stealing and selling your stuff.
Adam W | Overall ExperienceNew to Uhaul storage. Great so far!!!
Timmothy M | First ImpressionsStaff at 900 Roswelll Street location were all exceptional
Robert F | First ImpressionsStaff very helpful and knowledgeable Indoor storage very nicely kept and accessible Will definitely use this facility again if I need storage
BRIANNA W | Overall ExperienceLa Nina and her staff were extremely efficient and pleasant to deal with. She has her staff very well trained.
Iris P | Online Move InThis U-Haul has the rudest, laziest employees of any storage facility I have ever used. And there’s a travel nurse I use quite a few
MARIE C | Overall ExperienceThey were extremely helpful, got me where I needed to be, made my reservation easy, and smooth…
Adoniyah S | First ImpressionsThis is a top notch U-Haul facility. The staff is professional and timely in responding to communications. And the facility is modern. It always clean, well lit, easily accessible, smells good, quiet and room temperature. I was a bit concerned when I had to get a unit on the 2nd level but once I actually drove around to the unit, it was street level from the side street and had 2 garage doors for loading/unloading regardless of weather conditions.
Shanita E | Overall ExperienceBait and switch. I lined up a truck and free storage for a month and did not get the truck I wanted at the time I needed it. I stayed because of the one month free rent which I found was not a true offer and the unit I got has a building column in it reducing the square footage. This has all been put online as well. There is nothing like being trapped by you.
William N | First ImpressionsTimiyah Blair at the front desk was very knowledgeable, patient and professional. She assisted me with getting my storage units after my items wouldn’t fit in one she helped look for another unit on site after I was told by another worker that all units were occupied.
Marshelle D | First ImpressionsThe staff was execlent,promt, and patient...i know thats hard when it comes to customer service!! Thanks and i will be using and recomending uhaul again!!
VICKEY H | Overall ExperienceVery rude and unhelpful worker at the desk. I was charged for a unit that was supposed to be free for the first month, and the manager refused to resolve the issue when I brought it to her attention. I was reimbursed after going through corporate, following several hours of my own time spent explaining the situation. I will avoid this location moving forward.
Brendon C | Overall ExperienceAbsolutely one of the best U-Haul stores in the area. Love how they paid tribute to the former Chevrolet dealer that was there for so many years. Excellent re-purposing of that property.
Christopher M | Overall ExperienceI went storage and units trucks all over the country are you in the top five
Shirley C | Overall ExperienceDeberian de cerrar un poco mas tarde.
Hilario D | Overall ExperienceI’m terrible with names, I believe his name was Fredd. But he did a wonderful job making my move in smoothly and efficient. Went above and beyond, and he was very knowledgeable.
LESTER J | First ImpressionsGreat service the young man was very pleasant and knowledgeable
Reginald L | First ImpressionsStaff is friendly knowledgeable and always ready to help. Storage facility is always clean and very well maintained. Highly recommend!
TAHIRAH S | First Impressionsuhaul roswell st marietta is hard to get in and out of with big trucks, needs to be modded out ie. parking lot.
gary j | First ImpressionsThey have an good crew there Kia the GM was just very knowledgeable & patient with Me& My storage situation!! It wasn’t a long drawnOut process& that’s why if I ever have to return I will & I’ll certainly recommend them to Anyone in need of storage ⭐️⭐️⭐️⭐️
connie h | Overall ExperienceWhoever the assistant manager there should definitely be fired. She harassed us the entire time we were trying to break the lock off our storage unit. This lady was rude, condescending, unhelpful, unprofessional, and had the nerve to run up on us with two other employees. The other two employees were no help. The assistant manager made threats to us our whole stay and also threatened to call there cops on us after we called a locksmith to help us due to them being completely useless! I will never recommend U-Haul storage again! Y’all suck!
Tracye D | Overall ExperienceMy experience with Uhaul was the worst. Moving is already stressful and my horrible experience added to this stress. The storage unit I was given was roach infested and I was accused of bringing them with me which is not the case otherwise I wouldn’t have complained about them. I was then initially told I had to move my stuff out of the unit after I paid a company to move it in. After complaining about the situation, the manager there worked with me and reassured me she would take care of it. I appreciate everything that she did to make the experience less stressful and she was very helpful in getting my things moved to another unit while I was out of the country. However, the moving company that they hired destroyed my TV stand in the process. The staff worked with me after I expressed how upset I was; however, it was a horrible experience for me.
JUDITH L | Overall ExperienceTerrible all around.
Brendon C | First ImpressionsZakiya Blair is the GM at this location and she has been nothing short of phenomenal in dealing with our particular situation. Moving across the country is very stressful and she has listened to us and worked with us from the start. She goes above and beyond what a typical business person would do. I highly recommend this location as the staff is following her lead and are only going to continue to be successful.
Tracy P | First ImpressionsPick time was 1pm I arrived at 1230pm waited 45mins for a truck.The weekend of 5th of June my reservation was for 1pm I arrived at 104pm I had been bumped truck was given to someone else. This is poor customer service I wouldn't recommend this facility.
THELMA M | First ImpressionsI just moved into the area and I reserved The wrong storage unit for my items. I went And met Ms. Blair and she showed me a unit and was extremely helpful and eased my worry! Things are wonderful.
LISABULLARD E | First ImpressionsI had a great experience with this U-Haul location, both with my truck rental and storage rental. The facility is very well maintained. The Saturday I came to check out of storage (and pick up / drop off a truck to move everything) it was very busy and the staff was as patient as any
Kelsey J | Overall ExperienceYour systems are awful. I reserved a unit online, and Terrence tried to assign me one TWICE, and they were both occupied. He has no visibility to which units are available and which ones are occupied. So I didn't stand a chance at getting a unit at UHAUL.
JACKSON S | Overall ExperienceYour systems are awful. I reserved a unit online, Terrence assigned two units that were already occupied. How is he supposed to know which one to assign? I did not have time for that, and I had to go with a different company that takes inventory seriously.
JACKSON S | First Impressions10/10 will recommend!
Sarah A | Overall ExperienceThank you for keeping my items in a clean environment and safe!
Angela H | Overall ExperienceThe staff is great and Kia the manager is awesome. Thanks guys. Blessings 🦋
Anetha W | Overall ExperienceThank you
CLAYTON D | Overall ExperienceMy door access code still does not work. I can only get to my unit during ‘operating hours.’ I stopped by the front desk in the first couple of days and was told that online move-ins are rarely able to complete properly and that corporate would need to fix my code as it all looked right in the system here. They said it might take a day or two for the code to work. Still nothing.
Vince W | Online Move InWe had a great experience. Jesse is awesome!
Ann T | Overall ExperienceNO Veterans discount or if paid for full year in advance!
ralph k | First ImpressionsFinding the entry to the property with a truck for the first time was a bit obscure, but everything after was more than I'd expect at least from what I am used what I am accustomed to from other U-Haul storage facility. This is a more modern experience with special drive up ramp for different vehicle and digital key access.
DANE B | First Impressionsvery good customer service. Will definitely use this facility again with future needs. Thanks.........rd
ROBERT D | Overall ExperienceThe staff was courteous and helpful. The process was quick and we had no issues that wasn't quickly satisfied..
JOSEPHINE T | First ImpressionsIt was a great experience....thank you!
Margaret B | Overall ExperienceKiya and Jesse were the consummate neighborhood professionals. Each time I needed space or assistance, they treated me like a long-time local friend, and made me welcome while quickly solving my problem. Trucks and rooms of the size I needed were available, and accessible as-needed. The facility is extraordinarily clean, and I felt safe no matter when I visited. Thanks U-Haul and the Roswell Street team!
Edward D | Overall ExperienceChris was very helpful and polite. He was very informative and great in assisting me! This is my first time renting a storage unit and he definitely made it simple and convenient. The prices are amazing and it didn't take long to get situated.
Chalonda C | First ImpressionsEverything was ok except that for the 2nd time they never seem to be able to find my reservations.
Benito S | First ImpressionsI had a great experience working with the staff who, convinced me to move my things from Extra Storage to U-Haul over a year ago.
Sarjo P | Overall ExperienceMs. Kiya the GM in Marietta on Roswell Rd is wonderful. She is absolutely AMAZING!
Tobice T | Overall ExperienceThe staff was extremely friendly and helpful. The manager Kiya was awesome.
TONA J | First ImpressionsFrom the time I set foot in Georgia this location helped me get moved into my storage with ease. Every employee in this location is very kind and truly made me feel at ease. Using U-Haul for my move from Chicago has been a horrific experience BUT thIs location in Georgia with the General Manager Zakiya leading her team. Gerald, Terrance and another young guy you would NEVER go wrong. The phrase “I CAN HELP YOU” is the definition of every one of them. Thank You Tobice Terrell
Tobice T | First ImpressionsGreat staff. Shelby was awesome!
Eugene P | Overall ExperienceArrived on July 5,2020 around 6:00 pm the door access to get in too storage was locked couldn't get into my storage. Another also had too leave due no access. The sliding and the Mandoor was locked.
Johnny W | Overall ExperienceVery helpful and professional I wish there were more people like her in the service industry it actually was the best part of my week even though my week was very stressful. Thank you for having her as one of your lead employees. Tommie Liott
Thomas L | First ImpressionsThanks for your good help. I was pleased with all of my service that day. Every one wore there name tag as well.
Sharon S | First ImpressionsThe staff seemed to be confused most of the time. Always overcharged me so I am still waoting on a refund of late fees they say I owed every month even though I was not due to the last day of the month and paid early most times.
Latausha G | Overall ExperienceThe team at this facility are fantastic!
Thomas L | Overall ExperienceWe moved out on March 14, continued to get notices we had not paid our April bill, telling us we were being charged a late fee. Left two messages for Ms. Blair and also sent an email and never got a returned call back. This kind of management will run you out of business . I own a moving company and will never recommend this facility to our customers . The lack of customer service is unconscionable. No excuse for not responding back to me.
Donald N | Overall ExperienceTHANK YOU FOR THE USE OF YOUR FACILITIES IN RESPECTS TO COLLEGE STUDENTS HAVING TO MOVE OUT SO ABRUPTLY!!! #TEAMSPIRIT U-HAUL !
KIERRA Y | Overall ExperienceThey charged me for a month of storage after I moved out over 15 days ago and didn't prorate the month I moved out in... I will never use them again.
Derick F | Overall ExperienceShelby was very friendly and helpful!
CELESTE B | First ImpressionsI came 2 different times 2 days back to back an the costumer service was outstanding to the point I wanted to work here myself. I had a great an convenient experience. Thanks so much
keonta c | First ImpressionsVery well managed. Staff is terrific. Highly recommended for rentals and storage.
Mark H | Overall ExperienceI wish we could access the facility later than 7pm. otherwise everything was ok apart from penalties fined the very next day instead of a week later.
Judith B | Overall ExperienceThe GM is very rude not only to the customer, like me, but to her employees, she has a power trip, and is like they don't reprend this behavior, and until they do not, it is going to be a cycle
Rosangel D | Overall ExperienceCustomer service was great
Netasha T | First ImpressionsEveryone is so customer service oriented. Love this location.
Sharon C | First ImpressionsEmployees were extremely helpful
Daniel W | Overall ExperienceThe representative was very helpful and efficient. I would recommend this location for rentals and storage needs.
reina m | First ImpressionsWas very please with staff and quality of service
VICKIE H | Overall ExperienceMy experience was awesome. Shelby was so kind and helpful. I would highly recommend this location to anyone!
CAYLA C | First ImpressionsShelby at the Roswell rd location was amazing. Great customer service
Nylandia h | First ImpressionsAwesomely great Customer Service PLUS
jill w | Overall ExperienceShelby was such a great help. She showed me the size of the storage, and was very kind to locate a storage closer to the loading door. I love the climate control units, so far a five star experience.
Julie X | First Impressionsexcellent service
Judith B | First ImpressionsGood customer service, very helpful.
Mattie H | First ImpressionsThe manager was awesome
Jenaro R | First ImpressionsLike that i can store and rent at the same place. Employees are very accommodating and make a stressful work less worrysome.
tish t | First ImpressionsAwesome Sauce Customers Service PLUS. ESPECIALLY THE STORE MANAGER
jill w | First ImpressionsThe employee did not know to show me my storage the day I rented it , then when I came to load it and saw it I was very upset . Also no one told me about the dollies to assist me until I called corpor
denise h | First ImpressionsThe folks were great in assisting me!! Excellent customer service!
DEBRA R | First ImpressionsVery helpful and professional
Steve B | First ImpressionsGood professional services
Veronica l | Overall ExperienceEveryone there was very pleasant and helpful very great experience.
Bernadette J | First ImpressionsGood location nice and clean no complaints my way!!
Jessica W | Overall ExperienceA few technology glitches at check in - not a big ordeal. Staff super friendly.
Clint E | First ImpressionsLove the "re-purposing" of this mid-century Chevrolet dealership! Exceptionally nice, new units w/state of the art security. Super friendly staff and GM! :)
Christopher M | First ImpressionsThe manager, DeAndre, was wonderful to work with. We were the first storage customer after the facility opened. He was as helpful when we came in as he was when we closed out our unit.
john b | Overall ExperienceThere was a guy who look out for me didn’t get his name. Black, dark skin, between 5’ 6 - 5’9. Slim. He gave me excellent service. Provided me with a lock for my truck.
Christine H | First ImpressionsI had a warm reception and a positive experience.
Sarjo P | First Impressionsgreat
janice r | Reservation