Customer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery

Rating:

5.0

My husband and I want to give rave reviews for the agent who rented us the truck. We had issues with a credit card that we thought had enough credit and the cc company charged us hundreds of dollars of interest the night before, therefore maxing our limit. He went out of his way to help us charge to two cards and this saved us. We had flown in from another state, had no car and would've had to rent a car (on a holiday weekend when they were closed) requiring us to stay another hotel night there, then drive home and come back to do this all over again at another time. We can't praise him enough for the service he provided.

Rating:

4.0

More of the same, professional and courteous.

Rating:

5.0

Oh i don't, have a free coffee bar in the store!? Just kidding. Wells was especially helpful and I felt he went out of his way to assist. I know he was doing his job, but he was kind patient and told me what he could and couldn't do and directed me as to how to get it done. He is the kind of person you want around. Give him a raise!

Rating:

5.0

I have to say everything was great. Pick up was trouble free and drop off was just as easy. The people that I interacted with at pick up and drop off need a raise. I don't know what they get paid but give em a little more!

Rating:

3.0

Although this location was as fine for a U-Haul location and although I would recommend it to a friend, I was very disappointed in U-Haul in general. I had my reservation for the Williston, ND location for quite some time, it wasn't until the day before I was to pick up my U-Haul that I received a call telling me that the U-haul I reserved was not available and I had to drive an hour out of my way to pick it up. Then upon return the Fargo, ND location was listed instead of the Albuquerque location, even though I called to confirm everything prior to pick up, the U-Haul representative at the Albuquerque location had to fix the drop off location so that I would not be charged an additional fee. I have rented from U-Haul several times and felt it was very bad business to not have a reserved U-Haul for a customer and make them drive to a location an hour away. I should have and still should receive some sort of a discount for the inconvenience.

Rating:

5.0

It's been easy and quick to rent a truck. I asked for a dolly online and they threw it in for me. I appreciate this store.

Rating:

5.0

Carlos was very good..

Rating:

5.0

Easy to reserve, pick up and drop off. Staff were friendly and helpful.

Rating:

5.0

Jesse was top tier in his customer service! Hire more people like him and give him a raise

Rating:

4.0

Very streamline service.

Rating:

5.0

Thank you all so much for everything that you do and helping me out

Rating:

5.0

Everything was as expected from a pro. like Jonathan.

Rating:

1.0

At this rental on this date, miscommunication on payment methods, we have account and previous transaction on 4/2 was smooth , as well as previous as 2023. 1st- Didn't accept cc from the school, which was used 4/2, so had to have employee pay for it, which we don't like to do, we need to have paperwork in place for this . Because they had just used the cc on 4/2, at that time they should of told us of the change in payment method. Also , they were charging us for 2 day rental, when it was 3 hours. Ive tried getting ahold of corp office Angelique Rivera by email and phone call with no response about changing cc info before check out. acc#99823644. The clerk said she couldn't see past rentals, she has previous transactions with us and continue to say she didn't accept cc apyment, I even called her back letting her know who did the transactions previously and accepted School CC. I've asked to talk to Manager, which is out of town until Wed. I expect a call back.

Rating:

2.0

The vehicle was run down and when I returned the vehicle, they come back a few days later and said I owed money. Not very professional

Rating:

5.0

Staff is very helpful and professional. They helped me with other issues that customer service didn’t help with.

Rating:

3.0

Good service

Rating:

4.0

Helpful and friendly staff this time.

Rating:

5.0

Only one person at counter helping customers

Rating:

5.0

The ten foot truck i used was one of the best ones I have rented to date. The staff is incredibly kind and helpful.

Rating:

2.0

Not sure how my gas gauge was barely below 1/2 where I picked it up and got charged for 6 gallons of gas? $25 for what was probably 1 gallon of gas. I filed it to half way before I drive to drop it off. What a scam. Looks like Penske and Budget will be my choice going forward. That's too bad what UHaul has become.

Rating:

4.0

Truck was near 1/4 of a tank when I picked it up. I'm not comfortable driving any vehicle with 1/4 tank and so I had to stop at a gas station before I could even use the vehicle, delaying my moving plans by a few minutes. Could this be avoided in the future? Also the passenger side mirrors were misaligned so that once I got one mirror straight, the other was unusable. I wish I would have noticed this before I drove off. Just requesting that Uhaul check for things like this before issuing a truck. Overall the vehicle worked great and the people at this location were wonderful as always. Will continue to rent from Uhaul.

Rating:

5.0

Nothing!

Rating:

4.0

Lower Rates 37 dollars for 5 hours is to much

Rating:

5.0

My only complaint is that the hallway lighting system made it very difficult to see in our unit. We had to keep walking down the hall the activate the lights.

Rating:

2.0

I was overcharged even tho I drove less than the estimated miles

Rating:

1.0

Don'tput a customer into a vehicle known to have mechanical problems. As was evidenced by myself when I limped the truck into the yard same day. Still charged full price. Thank you but no thank you.

Rating:

5.0

Jessica was awesome

Rating:

5.0

I had a great experience at this location. I'd never rented a Uhaul before and was anxious, but Wells put me at ease and was very friendly and knowledgable.

Rating:

5.0

I really don't have any meaningful suggestions. My recommendations are to arrive early at the location before they're busy. The return process for the truck was painless. great job.

Rating:

5.0

Great service!

Rating:

5.0

Friendly, professional and went out of there way to help me.

Rating:

5.0

Service was excellent! TY

Rating:

5.0

Nothing at this time, everything went great.

Rating:

5.0

Best location in Albuquerque

Rating:

5.0

Easy Peasy process. This is why I always use Uhaul!

Rating:

1.0

the San Mateo store is the largest and the WORST SERVICE in the city. My experience with this store the last 5 times has been horrible this time was the worst and if i had been a undercover boss every one there would have been let go Especially the front counter people.Horrible , Horrible,, I had a problem information was taken down wrong Did not realize till next day. I called back talked to corporate they said they would have the store call me asap NEVER HAPPENED. I called the store several times and was literally hung up on ---someone picked the phone up and hung it up third time told to hold and then hung up on,,,Someone finely did call me back and it was the person who messed everything up so i just let it go and paid the extra day fee.... I WILL NEVER USE THIS STORE AGAIN . I DON'T HAVE ANY PROBLEMS WITH THE 6TH STREET STORE OR PRINCETON, BUT SOME OF YOUR POLICIES HAVE CHANGED AND THE 6 TH STREET STORE IS MY GO TO STORE BUT I DIDN'T PLAN MY EMERGENCY WELL SO I HAD TO USE SAN MATEO STORE, I use a trailer 5 or 6 tomes a year but before i use the San Mateo store again Ill go buy myself my own trailer. I don't know how this store can be the largest and the worst at the same time, as a business man of over 50 yrs and using U-Haul regularly for moves and trailers, By far this is my worst experience in 50+ yrs and will NEVER USE THE SAN MATEO STORE EVER AGAIN FOR ANY REASON EVER. IVE REQUESTED A CALL FROM CORPORATE TO NO AVAIL.??????????Hve you guys sunk that low or just gotten that rich?

Rating:

5.0

Easy, flawless, accurate, prompt, accommodating. Thank you!

Rating:

5.0

I found pills belonging to someone other than me, in my U-Haul cabin. And my storage unit was not the one I reserved. The U-Haul people in Oregon told me the people in Washington dropped the ball. I couldn’t access it. It wasn’t very handicap friendly.

Rating:

5.0

Sales Representative was very helpful by assisting me taking equipment to the truck. Thank you

Rating:

5.0

I have always had excellent rental experience with U haul. This something to think, need a rental vehicle to don't think car think U haul. Van truck works for me less cost!!

Rating:

5.0

Quick pickup. Professional staff.

Rating:

3.0

The lot attendant was very rude. When returning the trailer, I parked in back where all the other trailers were due to the extreme congestion that was there at the time. Rudely ,he made me drive around and go back to the front. Even the other attendant who was female asked if he was rude and then apologized for him.

Rating:

5.0

FREINDLY STAFF

Rating:

5.0

The employees at the shop were very friendly, helpful, and knowledgeable. Couldn't have been a better experience. I hope to not have to move again any time soon, but if I have friends or family that do, I will certainly be recommending this location.

Rating:

3.0

Dropped off after hours was easy and safe

Rating:

5.0

The attendant was very polite, professional and courteous. I was attended to quickly and very professional. Would recommend without hesitation.

Rating:

3.0

Overall, my experience at this location was pretty good. Thank you all.

Rating:

5.0

Very friendly, efficient, and quick.

Rating:

5.0

Excellent customer service!

Rating:

5.0

Uhaul has become AN IUSTANDING company again excellent service ounce lost there path now back in the right direction it should only get better

Rating:

5.0

The people were wonderful!!!!

Rating:

5.0

Great service and friendly staff. Good customer service 👍

Rating:

5.0

Awesome customer service. Would highly recommend to anyone for their moving and storage needs!!

Rating:

5.0

Very good team of employees at this location.

Rating:

5.0

They help me with all things I need to be done but one thing is over a bite to much when I noticed it was time to pay

Rating:

1.0

chicken wire is what covers the top of the unit freight elevator broken had to move 2 bed room house to an up stairs unit paid 286.00 for 2 days of storage

Rating:

5.0

Thomas is the MVP there. Overall great vibes from everyone there.

Rating:

1.0

Staff was rude and inconsiderate to me. Treated me like I was trash.

Rating:

2.0

FACILITY: ✴️✴️*️⃣*️⃣*️⃣ Facility was clean but only has storage with standard door size entry regardless of how big the unit is making it impractical for anything but boxes. The large unit having a standard door and not a bay door that slides up makes not sense to me. Any large furniture would be damaged if you were even able to get it in at all. I had large artifacts from over seas, some on pallets and would not have been able to get 70% of the items needed into the 10x10 unit. PERSONNEL: ✴️*️⃣*️⃣*️⃣*️⃣ Just horrible customer service from the employee making the calls, but the staff at the front desk at the location were great and helpful —I had no issues with them. MY EXPERIENCE:: We never moved anything into the unit & I had to go out of town the same day I got the storage unit & I did not lock the unit, but instead placed the lock on the handle, so I would not lose the lock while out of town while I decided whether I was going to be able to use the unit at all. Weeks before our payment was due, a Mgr or Customer service rep (Maddy or Mattie) from that location called complaining & threatening to charge various fees for having to remove my lock even though there was nothing in the unit and we had 3+ weeks left before next payment was due, Additionally, when I returned to Albuquerque, I went to remove the lock from the handle and cancel the service, they had placed their own lock on our unit, locking me out of the unit for “failure to make payment”. Our payment was not due for another week. If we had items in the storage facility, we would not have been able to access them, effectively stealing our property. On top of all of this, when I returned to Albuquerque, I went to the facility a week before my payment was due and I turned in the access card, informed the front desk that it was empty & I removed my lock, and that I did not want to rent it for the following month. 2 days later I received another call from the same representative that had been previously calling complaining that I still had not removed my lock and I was going to incur fees to remove it.

Rating:

5.0

From the very beginning, I had great service. Very very helpful in getting the correct size unit. And used it for the amount of time that I needed it. I would still be there, but I have fully moved now. Thank you.

Rating:

5.0

Maddie and Wells were very helpful and patient getting us situated for storage in a last minute move. At the end of a 1200 mile drive across country in a U-Haul truck we were thankful to arrive and have such great customer service. We ended up needing 2 units and Wells found 2 close together with easy access via freight elevator. Definitely recommend!

Rating:

4.0

Your rates for storage were a bit high, but other than that it was great.

Rating:

5.0

We could not access our storage until an associate came to unlock the facility, two days in s row. Everyone was very helpful and courteous.

Rating:

5.0

All staff were extremely helpful and kind

Rating:

5.0

Our storage experience was great. We got a deal for a free storage with a truck rental and it really helped us out for our move! We only needed it for a couple weeks. The one downside was that there were ants in our storage unit.

Rating:

5.0

I would say having a pdf map layout to your unit would help. Everything else was so amazing! It was quick and easy to check in and we loved the carts. Really impressed with this storage facility

Rating:

5.0

Everyone’s always been friendly and helpful anytime I need an extension it has never been a problem. Staff is excellent. Every time I call takes a little while to answer the phone but they usually get to me when I thank you all for being there and working with me and I hope to have a place there for a long time. God bless all of you.

Rating:

4.0

Great staff specially, Jesse!! great specially Jessie

Rating:

5.0

Above and beyond helpful in every way! Thank you for making my move less hectic!!

Rating:

4.0

The U-Haul in Socorro was horrible and she even threatened to call the police so I went to Albuquerque.

Rating:

1.0

i want my money back now. not 3-5 business days. you people are theives. do the world a favor and go out of business and be forgotten.

Rating:

4.0

Thanks for taking care of my stuff. Boyd

Rating:

5.0

Awesome customer service

Rating:

5.0

TY for being here when I need your help.

Rating:

1.0

You don't pro rate, so even for a few days we have to pay short of month for a full month and don't get the difference back

Rating:

5.0

I was in a very tough spot with my moving and storage dilemma and tour staff went above and beyond to help me get the space and truck I needed for a price that did not leave struggling I would like to thank them again from me and my family. Thank you guys 😊

Rating:

5.0

Excellent customer service!

Rating:

1.0

The staff was friendly, but unable to find video of theft from my unit. A matris was stollen among other smaller items. How are you not able to find it? Non reversible bolts were placed around door frame after I pointed out screws as possible vulnerability. I talked to randy about the sliding doors that she kept open to the storage. She felt that she would be able to watch. At the end of the day I paid a lot of money for secure storage and things where stollen. Nobody prosecuted. No video. I could not be anymore disappointed.

Rating:

5.0

I always receive great service here, so I moved my storage space to this facility. Owners and staff are all involved and helpful. Great experiences keep me coming back!

Rating:

5.0

Best storage experience I've had. Highly recommended!

Rating:

5.0

It hasn't been a week yet but it's been good thus far. I do intend on using a storage here with uhaul even after I get situated in an apartment.

Rating:

5.0

"Thomas," the gentleman who helped my sister and I needs to be in management if he isn't already! He was courteous, professional, proficient, and quick! He was a lifesaver for us that day. We thank him for his help!!

Rating:

5.0

No problems. Keep up the good work!

Rating:

4.0

Weird stains on some boxes and dirt but that’s expected

Rating:

5.0

The owner and staff were INCREDIBLE. Highly recommend this location. They made one step of the moving process less stressful. Thank you!

Rating:

1.0

The hours for the storage unit were not convenient. When I tried to go to access my items during storage hours, more often than not, the doors were locked still and the employees where busy, making me wait long. That pushed my day back even more. I had to wait until it was open at 9AM just to wait even longer for them to open the doors. A lot of the times too, workers were parking in the loading areas for the storage units. Then when I was moving my items out, I found out someone was living in the storage unit down the hall and the workers were well aware of it. To top everything off, I went 3 days over my monthly date. I politely asked if I could be refunded for half of the month. The employees said probably not, but check with the manager when they are in. The next day I called the U-Haul number because my work hours don't line up with when the manager would be in. I was informed by a very nice lady (Simone) that many locations allow a grace period and she would check with that location. She checked with them and they said no. I was just looking to meet in the middle with the San Mateo location. Overall it was a horrible experience that negatively impacted my life for many days and I will never recommend anyone to use this facility.

Rating:

5.0

This location has quick service and awesome staff who were helpful.

Rating:

5.0

I had to cancel the unit. Because the price went up.

Rating:

5.0

Staffs couldn't be more helpful the process went smoothly. Glad I chose U-haul.

Rating:

4.0

The location of my storage space was a bit too far from the motion detection for the lights which required me to walk further down the hall in order to get the lights on to see inside the unit. Other than that minor lighting issue the facility and employees were all wonderful.

Rating:

2.0

The Manager was RUDE... This was the worst service ever.. I wont be using Uhaul Storage there Again..

Rating:

4.0

Helpful and friendly staff.

Rating:

5.0

Very kind people who work there

Rating:

5.0

Just happy with all that they offered.

Rating:

5.0

My husband were so grateful for each and every customer service representative/ employee that helped us. We had a horrible, unprofessional experience with the Rio Rancho staff and were Beyond impressed with the knowledge, Efficiency and professional manner in which the San Mateo branch provided us with, We only needed our unit for a month and a few days and rented a truck. We both work and have busy lives and they made every interactions so quick, and easy. THANK YOU!!! I HIGHLY RECOMMEND them. Great job, We appreciate you, Annette and Tony

Rating:

5.0

Everyone was amazingly helpful! Thank you!

Rating:

5.0

thank you for taking care of my stuff

Rating:

5.0

Very nice. Thanks for the help.

Rating:

1.0

I didn't get a storage unit because it was none of those things. The people were rude and I will never use uhaul again. Period

Rating:

5.0

I truly felt my belongings were in a safe environment.

Rating:

2.0

When making reservations I was told I would get a lower level storage and when I got there I was told it was on second level and none were available on first floor. That they were all reserved. Even though I made reservations. I also registered online but when I got to the store I had to register again.

Rating:

1.0

The employee manager brings kids to work, are extremely unprofessional and unhelpful. I’ll never work with U-Haul again or recommend it to anyone. It’s dirty and homeless people loitering in the lot.

Rating:

4.0

We encountered a couple of hiccups during our time there. First, the clerk who checked us in was unable to program an access control card so instead had us pick a pin code. Not a big issue until 6 weeks into the rental period when we were confronted by a female employee who we had not encountered before who admonished us for failing to swipe the card reader or use the pin code.. Once the situation was explained she provided an access card. The second glitch came when 2 weeks into the rental period we were surprised to find we were locked and tagged out of the space due to an unapproved padlock that was against their policy. Again, I explained that at check in I told the clerk I had my own lock that secured the rented Uhaul trailer during the trip out. At no time did she ask to see my lock or explain about their padlock policy. A policy approved lock was provided and our space was freed up for use. Finally, big time kudos to Andrea R. She is a most professional, competent and friendly individual. She should be considered an asset to your company. Give that girl a raise! Overall, we were very happy with the facility and our experiences there. I would not hesitate to use them again or recommend them to others. Nice job people.

Rating:

4.0

Good people to deal with

Rating:

5.0

Facility is very nice and has many things for sale that all U-Haul locations do not. Staff were very friendly. Only thing is I wish there would have been more information provided about the storage facilities as I have never used u-haul before. The door to the loading/unloading does not work unless you ask an employee to unlock it, and the afterhours entrance is on the side of the building and we did not find it until searching for quite some time. When we called the number for help for after hours no one answered, and the page buttons on the entry box no one ever answered.

Rating:

5.0

I needed climate-controlled storage, and they were right on it. Staff were great. Freight elevator difficult to use/open and close doors. BUT: they were almost twice as much as similar storage in Arizona, and eventually I had to squeeze my artwork into spare corners of my home instead of the $140 a month I was paying.

Rating:

4.0

Upon our arrival the ladies manning the counter were friendly and helpful in determining the proper size unit needed to store our stuff. The explanation of the storage unit rental and access was detailed and easy to understand. We were shown the courtesy carts to off-load our items and offered us water during our time there. All had a very positive, accommodating attitude and a pretty good sense of humor. Keep up the good work.

Rating:

4.0

It would have been Excellent but the storage I reserve was not available at all I was pretty upset about it. But Alizè and Josh were extremely helpful and made up for that with their great service!!! Kudos to them and excellent customer service they provided.

Rating:

4.0

My only complaint was the lights usually were not working in the section where my unit was. Staff very friendly and helpful. Also generous terms for the rental; many storage facilities require 10 or 20 days' notice but I only had to vacate before rent was due.

Rating:

5.0

Take care! :)

Rating:

5.0

Zero issues. Staff was extremely friendly & willing to help. Made my move into ABQ so easy. Thanks guys. :)

Rating:

5.0

Everyone at this location were wonderful!

Rating:

1.0

Horrible experience that could have been resolved with clear signage, attentive employees, and a general care of the service you provide. We were charged for an item we never received despite contesting the payment online, had a nightmare getting in after hours (zero after hours support despite providing a number), and an absolute rude checkout experience. I’m genuinely sad we chose this location for our storage and hope that maybe they were just experiencing a bad day or maybe this was a breakdown due to the pandemic / lack of qualified staff. Would absolutely not recommend your location.

Rating:

5.0

THE BEST ! ! !

Rating:

1.0

Couldn’t access my possessions for 2 days due to doors not opening. Called GM multiple times and never got a call back or answer. Would not recommend,

Rating:

4.0

thank you

Rating:

2.0

As a customer I got a key card to access my unit. Worthless. Every time I arrived, my card wouldn't work. Worse, the access panel would say welcome! You have access! Then I would wave my arms at the motion sensor door like an idiot. It wouldn't open. I had to go stand in line at the front desk. Finally someone would be available: "Oh, sorry, we have to unlock the building." What?!? Why isn't it already unlocked? Maybe this was just one day, they forgot. No. EVERY SINGLE TIME. If you're "sorry", FIX IT. STOP MAKING THE SAME MISTAKE EVERY DAY. Unlock the building so your customers can actually use their access cards!!! Never coming back. Absolutely never. Thanks and goodbye.

Rating:

5.0

The gentleman that assisted me secured my reservation in a 5x7 unit. He also helped me when my lick was too small, he offers me one another customer left behind. That was so above and beyond!!!! He provided me with scissors to cut the cording that was holding down my roof storage unit! He was so very helpful and generous.

Rating:

2.0

On at least three occasions my payment was screwed up with no apology. I recently called to update my credit card for auto-pay, the associate over the phone indicated the computer system was a little delayed but the change would updated once the computer system was up and running. Fortunately, two months after not receiving the confirmation I was told I would be receiving, I decided to call to see if the payment was ever processed. The first call, I was informed that everything went through and my payment had been processed successfully. My most recent inquiry, I was told my CC had been declined. When I asked what CC was on file,the associate informed me that if a CC is declined, that information is deleted. The associate made it seem like I was at fault. My question: How do I know it wasn't a data entry error committed by Uhaul personnel? Because, I supplied that same CC information during the original call which been successfully processed on 2nd call. When I asked these questions, the associate (Patricia) was steadfast that is was my fault. The frustration in her voice was very apparent when she rudely announced, Well, I don't know what happened before but your card was declined! I did inform her that this was the same card I had used previously when I was told it was processed successfully. Now I'm being told something completely different. Rude Patricia said well I can send you the confirmation to your email. Please do, but I am still confused about what happened. Her rude response: Well, you can speak to the manager. I replied, that would be great. Well, I'll have him call you. And then she abrutly hangs up the phone. I have yet received that call from the manager or the email confirmation for the most recent payment. Based upon the history, I would be surprised if I get call in the future stating my account is in the arrears or worst yet, my belongings were auction due to non-payment.

Rating:

5.0

Great job getting us a storage before we needed it thank you Uhaul

Rating:

5.0

The customer service at this facility was excellent. The entire team was cordial and professional. I was greeted by name and the facility was always immaculate

Rating:

5.0

Jason and the crew at this Uhaul were exceptional. Very flexible and accommodating as I make a move from Atlanta to Phoenix. They helped with the big and the small. Great customer service.

Rating:

5.0

Everyone was nice, helpful, kind, courteous, great group. Thank you.

Rating:

2.0

I saw online with my rental 1 month free storage but no way to do that online. I called and was told it had to be done in person. When I arrived I was then told the free month was only for one way trips. This wasn't explained online or when I called. So misleading. Then when I checked the vehicle out I was told "The gas tank is full, please return it that way or be charged $3+ per gallon needed". I put 19.5 miles on the truck, and it took 4.8 gallons. When I told them that would be 4 miles to the gallon (I showed them pictures of the gas pump totals) I was told it gets 10 miles to the gallon, so that's double what it should have been. The attendant then told me "Well I can't reimburse you", so I asked that it be taken off he total, which they refused. I argued with him for a while about it, and then told him to just charge it so I could leave. He walked away and I stood there for about another 5 minutes before I noticed he was cleaning the truck. I walked over and asked if we were finished and he said "Oh, yeah, we were finished earlier". Was he gonna just let me stand there all day because he was mad about me arguing about the gas costs??!! Talk about deception and crap customer service!! I'll never rent from your location again (and maybe not even Uhaul in general) with that kind of BS happening. Rude, unprofessional and the "deals" are misleading at best, and scams at worst.

Rating:

4.0

I was a little confused about moving in based on the information in the email. Maybe I didn't read it correctly. Anyways, the girl in the office gave me a map of the facility and marked my storage unit. She was very helpful.

Rating:

4.0

I had a good experience with the storage unit except it became a bit expensive!

Rating:

5.0

Everyone was helpful an well knowledged about all products very fast pace and it was refreshing because we traveled over 20 hrs to get to NM

Rating:

4.0

Overall a good experience, but there is a lingering odor in my upholstered items (one couch and one armchair) that is really unpleasant. I'm hoping they will air out and stop smelling after a while.

Rating:

5.0

I honestly have no complaints. The staff is exceptionally helpful. They are the best part.

Rating:

5.0

Thanks for taking good care of us!

Rating:

5.0

Great customer service, very helpful and friendly.

Rating:

5.0

Great location, reasonable prices. Secure and climate controlled. 2 carts available to help loading. Just be aware the unit may be short, only 6' high.

Rating:

5.0

Super accommodating and flexible!

Rating:

5.0

All the staff was great, friendly and very helpful i will return and recommend my family and friends to them. Thank you all so much

Rating:

4.0

Only issue I had was connecting to WiFi. There were occasions when I needed to rent a truck to move items out of storage and tried to self service but could not conduct pick up transaction, so had to bug clerks at help desk. Otherwise I was shown the utmost courtesy and service.

Rating:

5.0

..

Rating:

5.0

I love this place! The manager and her staff are so nice and helpful.

Rating:

5.0

STAFF WERE AWESOME. JUST SO HELPFUL. THANK YOU

Rating:

5.0

All of the staff here were awesome! Multiple times they exceeded my expectations. Thanks for a great experience!

Rating:

5.0

Thank you for taking good care of me

Rating:

5.0

Great customer service

Rating:

5.0

Very friendly and easy to work with. It was a pleasure storing our belongings at this facility

Rating:

5.0

Super friendly staff, always on top of any questions myself or my wife had. Secure and spacious.

Rating:

5.0

These guys are amazing people! Super kind, patient, and helpful. Very professional.

Rating:

3.0

There is no light inside the dark storage space and it makes for hard time getting to the things stored

Rating:

5.0

Very pleased with service!

Rating:

5.0

Madeline was very friendly and attentive ensuring I understood the entire process.

Rating:

5.0

Everything was very nice...friendly staff! Please smooth out the concrete entry way at the back entry exit door...very rough for the carts to run over. Thanks! Ed McNabb for Ron Heath

Rating:

5.0

A really nice storage facility. Clean, safe, and affordable.

Rating:

5.0

Randie and Joshua are great-- very organized, efficient, friendly, and helpful. I have already recommended this location to friends who I know are moving in the recent future. Thank you!

Rating:

5.0

Johnathon helped resolve my issue with storage not being reserved by 1800number . He helped relieve my anxiety.

Rating:

5.0

They were professional and nice, I recommend them to the highest👍

Rating:

5.0

Staff was very friendly courteous and helpful... Very attentive and knowledgeable.. Will definitely return in future if need to...

Rating:

5.0

Everyone was super! Thanks! ed

Rating:

5.0

Outstanding staff, all of them always went above and beyond to help with anything I needed. First class service all the way!

Rating:

5.0

The staff was very helpful and efficient despite the number of customers.

Rating:

5.0

Zac helped me get a unit and gave me excellent customer service I would send my family and friends to his location. Thank you

Rating:

5.0

This is an excellent storage facility. I've rented units here twice and have been very happy with the security, cleanliness,climate control and friendly, helpful staff. I would recommend it to anyone!

Rating:

5.0

I had called earlier that day with some questions and the young man on the phone was so polite and helpful. Later when I saw the two men in the office, both were polite and thanked me for my business

Rating:

5.0

Access to my UBox was made easy by the friendly staff.

Rating:

1.0

Bad

Rating:

4.0

Need more 10x10 or larger units that are tall... could not use the short ones because my main reason for storage unit was too tall to fit in them

Rating:

5.0

The staff was very helpful and extremely friendly!!!

Rating:

5.0

We love the San Mateo location and will continue to use it for our future storage and moving needs! Thank you!

Rating:

5.0

ok

Rating:

5.0

Very helpful!

Rating:

5.0

Very friendly and helpful resolving my storage needs. Thanks much.

Rating:

5.0

Thanks!

Rating:

5.0

thank you

Rating:

4.0

Would use them again very helpful

Rating:

5.0

I have always utilized this location. The staff has always been professional and wonderful to work with regardless if it was renting or storing. I will highly recommend this location.

Rating:

5.0

These guys were very friendly and helpful!

Rating:

5.0

The staff was very helpful and attentive. They made it pretty convenient for me.

Rating:

5.0

In our 3 years of having the unit everyone was always very helpful and nice. Thank you!

Rating:

5.0

Great Staff!

Rating:

5.0

Thank you for great customer service and great facilities.

Rating:

1.0

I cancelled that reservation over a month ago and was assured it had been cancelled by corporate along with the rental. So, what is going on. The new system doesn’t work and is a nightmare.

Rating:

5.0

Thank-you for sending an e-mail each month.

Rating:

5.0

Good

Rating:

4.0

The Staff went out of their way to assist me. But your limited comments will not get across how your employee helped me when your outside company that unloads a truck was rude and unprofessional.

Rating:

1.0

The manager, Eric tried to charge me for another month. $140.00. Over a one day error. Even though I was given the wrong day to be out when I called in. He hung up on me when I tried to reason.

Rating:

2.0

No matter what facility I dealt with, the UHaul experience left a lot to be desired in terms of general knowledge or accuracy. I will be hard pressed to use this company again.