The customer service is awful. Couldn't get a hold of them to save my life. Each time I called, I'd have to go through the whole automated process, wait 15 minutes, only to get hung up on. It was truly impossible to just call this location. That's the only reason I can't give 5 stars. Atrocious from a communication perspective, but good equipment at a fair price.Andrew T.
Trailer Rental & Towing in Albuquerque, NM at U-Haul Moving & Storage at San Mateo and Montgomery
Albuquerque, NM 87110
(S Of Montgomery)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Albuquerque, NM 87110
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Did not have storage even though it was reserved.Ryan S.
The staff was extremely friendly, absolutely helpful.ERIC JOHN D.
Van smelled heavily of cigarettes and it was brand new with just 2500 miles on it. All of our clothes, my hair stank of cigarette after being in the van for moving. It was very unpleasant.Amanda S.
The mgr went out of her way to accommodate me after the truck I rented was not returned. Everybody is professional and polite at this location. It's the only location I choose to go to and I have several times. Thanks againJOANN Y.
The equipment inspection process is lacking. The trailer that was originally provided/set aside for me at this location had noticeable tire damage. A new trailer was provided that performed well. Otherwise, customer service was good for the trailer hookup process. I also rented a truck from the Coors/I-40 location that was not properly inspected. I had a tire blowout (front-passenger) while on the interstate around midnight on a good stretch of I-40 in Oklahoma and found that the front-driverside tire was also about to blow out (coils, wires protruding from rubber) when I reached my destination after the blown out tire was eventually replaced. The mechanic that came out to inspect the tire stated that I should have never been given the truck as a rental, as the tie rod was severely bent and caused accelerated tire wear. The is another example of UHaul's inadequate inspection process. One red flag was that the steering wheel was off-kilter to the left, although this is not always indicative of a frame alignment issue. The truck was deemed updrivable by the mechanic and was towed to a facility in the wrong direction from where I was headed that only had one truck available. I drove the truck I was given home, but was uneasy doing so as I no longer trusted UHaul's equipment or their inspection process. U-Haul refused to provide someone to drive the truck to my destination, even though I felt unsafe with their equipment and inspection process. No one was able to provide me with inspection documents when I requested them. I am requesting a substantial refund from my dangerous experience renting uninspected or poorly-inspected U-Haul equipment, as both the original truck and trailer that I was provided should not have been on the road.Drew L.
Service is outstanding and a cut above!!!!James L.
Couldn't remove the rating for the New Mexico location. I can't rate them because I never dropped off any equipment there and never intended to because the reservation system got it all screwed up. I was doing a one-way pick up and drop off at the Shadow Mountain and the reservation system got my name mixed up with someone else. Sincerely, Steve Willis prior address: 5401 E. Dahlia Dr. Scottsdale AZ 85254GARY W.
This U-Haul location is easy to use. Quick and professional. Excellent service!Michael R.
Wonderful service trailer was perfect for cleaning out the yard will definitely use again!Raymond M.
U guys made it super easy and non stressful which is what I needed most! Super friendly and courteous you rockAlberto R.
Everyone was pleasant and very helpful. Don't fix what is not broken. Awesome process.Gloria M.
The people are great and very knowledgeable. Very helpful and just really a pleasure to deal with. Awesome crew. ThanksNorman W.
It's interesting. I go to this location enough that there is my favorite person who I really look forward to seeing again. But what is also very special is that when I don't see that person, and it's somebody else who is providing the service, I still remain very impressed and delighted. That is the sign of a great organization and a great team!Brian D.
Outstanding support and customer service!Albert C.
The staff were knowledgeable, friendly, and efficient. I would recommend this location and will be visiting them again.Stephen H.
They were willing to be flexible when I thought I needed more time, but I got it back just in time, anyway! That was really helpful when moving can be such a stressful time!Melody D.
the online reservation process is a total mess!!! you make a reservation at a location of your choice, just to get to the end of the process and realize a location was chosen for you! I had another address written down and wasted an hour figuring out that the online process changed locations FOR ME. This is a definite deterrent for me next time I rent a truck!! THIS LOCATION I ENDED UP AT WAS GREAT! IN AND OUT, NO HASSLE. RETURNING THE VEHICLE WAS THE SAME. JESSE OR JAMIE AT THE COUNTER WAS INCREDIBLE. VERY INFORMATIVE AND MADE IT A COMFORTABLE PROCESS ON A DAY THAT NO ENJOYS....MOVING DAY.Paul B.
Cashier & the help were all very courteous, kind, and professional.Andrea Z.
Great customer service and very understanding staff!Paloma N.
Randie went above and beyond to accommodate our special requirements for a truck for > 24 hours. She went out of her way to meet the customer's needs. The other staff who assisted us were equally professional and helpful.Kari B.
No change. Everything was fine.Lawrence L.
Helpful and friendly staff.Catherine O.
Keep the pickup location the same as where we reserved it.Michael A.
Excellent service.Timothy M.