The movers that loaded my belongings in Rome GA were horrible. The male of the 2 crew service refused to take glass out of tables, take the bed down, take the table legs off. These things I asked if they do when I reserved them. Myself and the female mover was repeatedly suggesting that he take the glass out of the living room cocktail and end tables. He would not. He put them on the truck with all the glass in them saying the way he put them on was tight enough that nothing would fall on them. Nothing could move around. My drawers to my bed are damaged, my dining table damaged, bed rails damaged. Then when I needed 2 more uBoxes and he was only about 3 miles from the UHaul store to pick them up, he charged the same amount. UHaul was not able to put the moving help in for the other 2 UBoxes so I had to pay him by cashapp. UHaul says this is against the rules. Usually when there is more time needed, they charge less. They travelled 2 hours to get to my location. They travelled less than five minutes to pick up the other 2 UBoxes. UHaul need to vet the movers that is on their site. Staff was friendly but was not able to get the extra boxes into the system and took repeated times to get them to go in and system would not let her put in the moving help so they could be paid through the reservation code. The next day, I had 14 UBoxes on my account. The debacle was mostly on UHaul corporate and site.
Pamella BCustomer Reviews for U-Haul Moving & Storage at Shorter Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awsome customer service
TIMOTHY GIt was a good experience thanks to all your staff and drivers!!
Glen AMany thanks to Kym and Zacorzya for working past 5pm, on Sunday to afford my storage unit.
Kim TI never rented a U-Haul my ex mother-in-law rented one with my card and my email now I'm still trying to get my money back
SUSAN ROverall an excellent experience. Everything was on time or earlier. Not one single item was damaged and it was a cross country move. We packed our own Uboxes and pick up and delivery was a breeze.
MICHAEL Swouild do again thanks
GABRIEL MStaff member not friendly at all.
JAMES CEverything about U-Haul was a great experience. Every point of contact has been professional and efficient.
Claudia JEvery staff member was engaging , kind, and professional.
JEFFREY COutstanding Customer Service
CHERYL GDrop-off was after hours, however there was a young lady there on the lot and she told me where to park the hauler and ask if I needed any help.
JOE AMy experience with this U-Haul location was very positive. The woman who took my information when I walked in was very nice, thorough in her explanations, and patient and helpful when I had questions. The young man who checked me in when I was through with the truck was also very professional and nice. I will certainly return to this location when I need a truck again. Thank you for a great experience!
ANDREA JManager was not very friendly.
STEPHEN BHigh beam headlights were a concern on two of the trucks but after further investigation they were ok. Some marker lights on both the cab of the 15 foot van and the vehicle tow trailer were out, but not the main lights and brake lights. Overall good experience
MAX SStaff was friendly and helpful. Equipment was great. Only thing I'd recommend is that there is some sort of expedited line /check in process for people that had already made a reservation. I had to wait behind several people that had walked up to rent without reservation. Other than that, I was pleased with the experience.
Matthew SMake sure rental meets customers needs..mine didnt...wasted over 100 00
RONALD BThe staff is good customer service skills and cool guy not like others.
MUHAMMAD KIt was quick and easy. Even though it could be a little bit more personable but overall good.
JARONDA CThe truck I drove would not change gear and the truck was completely empty of gas was promised if there was gas in it when returned I would get $20 in return haven't seen it
Jamie LThe UHaul employee that helped me was fantastic! She did a wonderful job! Thank you!
WILLIAM KThe U-Haul was not ready upon arrival. The location was not open upon arrival. The person opening arrived cussing. The return process then tried to charge me an extra 245 dollars on top of the bill I had already paid when I rented the U-Haul. I would like to say that I appreciated the response time once I did call the U-Haul company was very good, and I was able to still receive services from them.
WILLIAM CNothing !! They are the best.
DONALD WThey said the enclosed trailer had a ramp and it didn't. Poor customer service
JOSEPH SReally great employee that assisted me in a quick and efficient rental!
JONATHAN CTruck rental rates one way, or if you returned the truck not explained properly. I was under the impression I had 60 miles because I was returning the truck. I was charged for 61 mikes, plus I was told he would throw in the appliance dolly and was charged for it. I'm done with uhaul and i have moved a lot of stuff with uhaul. Not the first time you hear a lot of fluff, and it's nothing like you were told.
ROBERT Cgood crew got the job done thanks
GABRIEL MThe lady that help me out today was great at her job..
MELINDA LVery friendly workers also very helpful
MINYUAN SEvery time I go in staff greets with a smile and always friendly and helpful! Highly recommend
SAMANTHA WKym was so great! She truly went above and beyond.
Kendra HFast friendly and helpful!
GABRIEL VSee comment above.
RUSSELL GUsed self return, no personal interaction.
Gary DWhen I took the truck back the guy that waited on me was sort of rude to me.
JENNIFER GThe lady who helped me with check in and return was extremely helpful.
ALFRED HStaff is Great - always come through for me - thanks
JEFFREY HAlways a good experience at this location
BILLY FThe service from start to finish was immaculate. I have no complaints. Communication both email and phone was very helpful. Thanks Uhaul box for a great experience as moving anything is stressful. You took a lot of stress off. Price was also perfect and the way the payment process is there is no doubt how much and the total cost. Thanks again for great service.
Ken WAbsolutely nothing it was all perfect!
AUSTIN BThe staff was not knowledgeable about availability as it pertained to their units. We ended up having to rent 3 units because they said they didn’t have a larger unit-when in fact they did!!!! We will be moving our belongings out ASAP. Poor customer service at facility.
Amanda GGreat customer service as usual. I’ve used this location in the past years and has never disappointed me.
TERENCE KMe pareció exelente el trato al público e igual el servicio
GONZALO OStaff was very nice and professional… Keep up the good work :)
NATASCHA SNone
ANTHONY CEveryone at the location and over text message was very nice and considerate and helpful. Kym, the manager at the location, even called to check on me the next morning after we had a mechanical issue. Kym also brought gasoline to our vehicle because, at first, everyone thought the truck was out of fuel even though I had just gotten the truck. It wasn’t out of fuel but Kym went out of her way to try to help me out!
DAVID MJohnathan was fantastic and a huge help!
MARCELO RMy last visit was excellent with quick, helpful customer service and with the rented truck.
MARK WService was excellent and above and beyond expectations
LARISSA RStaff was friendly and reserved truck was ready as scheduled.
JOSEPH SKim/Manager is awesome. I’ve done business there for years. Always prompt and professional, never any issues with equipment or billing. Her assistant Jonathan P. was great; got me processed and on the road quickly. Highly recommend this location.
JAMES MI loved how this location and its staff met my travel/transport needs. FYI. The only thing I would mention to note is that as soon as I left the lot, the cargo van's right front tire was low. I used an air pump at the nearest gas station to air it up. Otherwise, it was a PERFECT experience that met my needs.
MICHAEL FNo improvement needed
jeff lThe sales rep that handled my order was great!!she was professional, friendly , prompt and a great personality! She deserves a raise!! She was alone and handled the job with a smile!!
LINDA RThey were great!
CARSON FThe employee installing the hitch was great but this location was too busy to only have one person working and trying to install a hitch. He kept having to stop to help the many other customers that came in. I waited from 9:30am-1:00pm at the store and left with the job unfinished because he did not have everything he needed to complete the wiring. I should not have been scheduled at this location if the job was not possible. Again, the person that helped me was great so I don't want this review to reflect poorly on him.
Rachel SLori is the best employee EVER!!!!
Elisa M | Overall ExperiencePrice is too high for a converted box bed, and it's not climate controlled
Kathleen B | Overall ExperienceGreat experience—- very knowledgeable and professional service staff!! I’ll be using UHaul again soon. I really love the one month free storage on one way trailer drop-offs.
Barbara H | First ImpressionsA staff member was very rude . Feel that he was overwhelmed couldn’t handle my situation. The location was unorganized regarding my situation. No one had answers . The communication was not together from staff to customer.
Conrie F | Overall ExperienceThe unit did have a small leak. We didn't realize it until we started trying to get to some of our stuff. We dried most of it off & put it in different boxes or just brought it home. One item that got damaged but, that we can't really put a price on, is a computer "shipping container/box". So, we just let the facility know so that ithe unit can get repaired. The Manager was very kind, professional, friendly & knowledgeable. Thank you!
Rosanna L | Overall ExperienceThankful that Aaron was working on Thanksgiving day. He was very professional with a friendly attitude & so helpful.
Rosanna L | First ImpressionsAaron did a great job! Thank you!
VIRGINIA W | Overall ExperienceGood job
Tevis A | Overall ExperienceI received excellent service at this U-haul location. The manager was personable and helpful. I would definitely recommend this location.
Carol J | Overall ExperienceGreat people to work with from Florida to Georgia. Went far beyond our expansions in helping us with our move . Will use them again when we need. Thanks again U- Haul
Vincent K | Overall Experience