The storage units are really small
Domecka J | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Shreveport Airport
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up experience and drop off experience was below expectations. Have always had good experiences at the location , so I was sadly disappointed.
AUDREY LPlease have trailers ready for pickup: clear from cars parking in the office lot, working light connectors, and the hitch accessible to a receiving vehicle. If staff can not move trailers then trailer position should be adjusted by another means before next customer arrives.
TRACY Knot sure
THOMAS FI have always loved this location and it's convenient to all areas of town.
Cherie F | First ImpressionsActually, the truck seemed well-maintained and it was clean on the inside, but the outside was dirty and there was something on the windshield driver’s side that I couldn’t get off. It w Caused a glare - almost an obstruction - at night.
TONI VWe had to leave several small items that would not fit our vehicles for our out of state move. There was a family member we wanted to give the remaining contents to but U-Haul would not allow them to access the unit. Otherwise pleased with overall quality and service.
phillip r | Overall ExperienceWill was great to work with. He is very friendly and was able to handle my paperwork and transaction while greeting another customer and making her feel welcome. When it came to connecting the trailer to my truck he was meticulous and checked all of it very well.
JOHN Wthe wonderful lady that helped me was amazing,
annecheri m | First ImpressionsMy things was infested with rat feces and urine it was horrible.
Felecia D | Overall ExperienceTruck was not cleaned nor wiped down. Sticky substance was on the floorboard under passenger seat. We were told there were no dollys available, however, there was one loose in the back of truck. There was no ramp available on truck ether. Need to spray W40 or something on the side mirrors so they can be adjusted per customer needs.
SAMUEL APavement for equipment instead of mud and dirt would be great.
GREGORY SThe 6x12 cargo trailer pulled great. I pulled it 600 miles loaded with a 3 piece leather living room suit and a Christmas tree. Had now problems with fish tailing loaded or empty. I pined the ears back on the old suburban and away we went . Had a great trip. The only negative experience was one marker light on the drivers side fender was out,that was where I always looked to check on the trailer was tracking ok and it wasn't there, Had to look at passengers side all the time. I was very impressed with the way it handled on the highway. It will be my goto rental when I need a cargo trailer in the future. Thanks
ROBERT MStorage was not fully cleaned when rented, you could see trash and debris in between the gate lift on the side of the storage. Also like a maze getting on the facility. The storage has no lights either.
TYLESHA g | Overall ExperienceThere’s a pest problem, I wouldn’t recommend! Rats ate through my boxes, and furniture, although everything was secured. I literally had to throw away 2 full size beds and mattresses (although they were under plastic), living room chair (holes throughout chair), cleaning products (rats bit through chemical bottles), bed pillows ( ate through industrial grade bags). Something’s were salvageable. I had to get an upholstery cleaner to clean what wasn’t ate through, and disinfect all dishes and pots. These units need to be upgraded, secure crevices and sprayed for pest weekly. I was out of more money replacing so much. The only thing good was the staff!
Tamara E | Overall ExperienceThis is my original location. I was treated well. I felt safe in spite of the unexpected cost.
TAMMIE CThanks for your service and secure facility .
LORENZO W | Overall ExperienceTruck tire pressure was low on two or more tires. Equipment should be ready for use when rented. One tire was filled at location then the guage said another tire was low after leaving the facility. The tire had only 30 LBS of presure out of the 85 LBS recommended.
WALTER MAwesome rep instore!!!!
Ketrick RPaved lot for pickup equipment
GREGORY SThe area where the storage is located is secluded, has dim lighting, and on a narrow road with no side walks which makes it difficult for people without transportation to get to the facility safely.
ayanna s | Overall ExperienceCustomer parking is horrible.
PHYLLISTENE SLate night drop off
DANIEL CThe rats ate alot of nice shoes and clothes.
RANDALL M | Overall ExperienceThank you for serving me🙂
Judy S | Overall ExperienceBetter explain return instructions in store if I’m returning after hours
Tia TI have rented with the location multiple times and I have never had a bad experience
Raven P | Overall ExperiencePicking up the unit was easy and quick. Dropping of the unit was a totally different story. I arrived at my scheduled drop off time, the door was locked and a sign on the door said call for assistance. I called, no one answered. The drop off area had two U-Haul trucks that had been dropped off and there was no room to drop off the trailer I had rented. I ended up pulling off on the grass and unhooking the unit by myself. Will I use U-haul again? Probably, but not from this location.
Daniel DNo improvements needed. Service was friendly, courteous and professional!
LYNNE MEric was very helpful !!! I'll definitely recommend the services again.
Kasheema W | Overall ExperienceExcellent work
Cierra B | First ImpressionsWould absolutely recommend this location. The staff was courteous and professional. A great experience!!!
Darlene RThe young man at the pick up location was very polite and helpful.
Peter L1.no one there at opening time-7am 2. Had to wait until almost 8 to get my truck 3. Truck had not been cleaned 4. Positive Comment: I believe his name is Billy-(works 3 jobs) was very helpful and rushed to help get my truck ready. Accommodating and nice.
LuAnn LGreat customer service. Everything was setup and waiting for me to arrive. The gentleman explained everything in detail so I understood what was needed.
Gerry WStorage Room was dirty. Staff was nice. Would be convenient for me if it was a 24 hour storage.
Jennifer H | Overall ExperienceVery professional and helpful with the equipment and storage unit thanks for everything
Willie T | First ImpressionsThey were very Polite and friendly.
SAM TBobby V the assistant manager at the shreveport pines rd location was excellent! Handled all customer in a timely professional manner. In a world where customer service is lost. He clearly knows how to treat and assist people.
DONTRELL MFriendly, courteous, and very professional. No problems at all.
Cynthia RHonestly it is a good location. The manager was very knowledgeable of his job. And he walk you through your rental and make sure you understood your terms and conditions. We will offered the insurance in which we got. The gas mileage was not what was written on the paper but the manager did adjust it. The back of the van was not as clean as expected it was not bad. This was the only thing that was wrong. But overall it was a great experience. Yes I will be back to this location because the customer service was Great from both employees.
Anne GEric is sooo nice and patient. I would OLNY use his location here forward 😊
Taiquetta VEmployees were very helpful and courteous.
tawanna wKeep up the outstanding service, I received from this location
PEARLIE HBobby B. was a great help, definitely would’ve been stuck without him, im recommending this location and Bobby to anyone i know looking for help with a u haul.
Tyler RHe went above and beyond to get me on my way! Even in a downpour he finished making sure everything was done. Yes if needed I would rent from him again.
Hugh RThe manager was rude and kept interrupting me and refused to listen to me when on the phone. Had this not been the only location that had what we needed we would have gone somewhere else. We will Never use this location again.
Nathan EVery friendly folk there.
W PNothing at this time
LADELL WVery professional.....
marvis jBobby is awesome and great customer service
missey MImprove your app. Spent over half an hour trying to return the equipment because the app could find my location even with location services on.
Sherrill GKeep up the good work good n friendly customer service
Phyllis CI was charged a 25.00 cleaning fee and all I moved in the truck was a refrigerator, a washing machine, and a stove. I returned it the way I received it. When I called to get this corrected I received bunch of run around and adventurely I was to it was fix but I never received my money back
Shermiane JGreat customer service both guys did an excellent job
CORTEZ DI changed my mind about the size of the unit I needed, but Mr Booby never got frustrated with me he was very kind
gloria l | First ImpressionsThe pickup was easy and fast. In fact, the right size had not been turned in for our rental, so they gave us the next size up (even though we didn’t need it lol) at no charge to make sure we didn’t have to wait. What a great associate!
MICHAEL EBobby D was extremely helpful from phone call to drop-off. Very professional.
Pierre INothing the staff was accommodating Friendly Very informative in the renting of the ban
Theresa CBobby b. Did a awesome job, I recommend him to be the head manner. Eric Malone was the worse person, I will never go back if he is there.
Ashley WAttendant, I think his name was Eric, was super. Very friendly, exceedingly helpful and all around great Customer Service.
Donald HFix the app, it is horrible to work with and not user friendly.
Brittany SGreat Service
Larry GAwesome staff at this location. Super helpful!!!
LATESHIA LThe gentleman that assisted me with my trailer rental was knowledgeable, friendly, and helpful. He made my rental experience quick and painless. The equipment was well maintained and served it's purpose. I will definitely be back for all my future moving needs. Thanks
Jerry JMr. Bobby was an awesome man, that really took care of my needs!! He recognized how stressful things were for me and did everything to ease the stress!!!!!!
maryland RFound everyone very knowledgeable and professional in every way. This is my reason for repeated use.
Angela HThis was the 3rd location we were sent to to pick up equipment from our reservation which was a huge inconvenience that morning and made us late to meet movers, but at least they got us taken care of and the person working (Eric) was amazing, super helpful, and did everything he could to get us on our way after all the delays and frustration that morning. Uhaul needs to fix the reservation system (what's the point in making reservation if they don't even have equipment available for the reservation?) If I had known to just go to a different location first thing, it would have saved 1.5h of stress/driving all over town on the morning of our move.
Jennifer SOnly problem I had was tired were low when I left lot but Eric said the guys were supposed to do that and next time it will be ready . Excellent customer service . Will not rent from anywhere but here !
Audrey LI would go back to that location again.
Denise WEvery thing and the service was excellent. The staff member was very helpful and very and polite
SIR'LECIA TThanks to the Staff Eric Bobby And Will
DONALD B | Overall ExperienceI have no remarks but this location is prompt,professional and pleasantly pain free. The people 8 came in contact with were always professional and friendly. I appreciate the opportunity to help assist clearing up the situation of the storage. Keep up the good work and thank you for all you do.
Angela B | Overall ExperienceNothing the service was excellent!
Erica GEric really went over and beyond to help us!
ola r | First ImpressionsMissing items
Helen f | Overall ExperienceThis is my go to place the people are wonderful I love all of them they have great customer service etiquette and will always make sure to tell all of my friends and family to go to this location!!! They are my favorite!!
Wanda F | Online Move InI was very pleased with the service/employees and the cleanliness was top notch.
Cassandra A | Overall ExperienceI was charged for something that I didn’t use no was in my truck but over all it was a great experience.
Chelsea T | First ImpressionsEric Malone was great!!!
Demetri F | First ImpressionsExcellent service
Annette T | First ImpressionsBobby took care of me at all cost. He was very professional about everything. Any question I ask me asked . I will Recommend anybody I know to come there for a u haul . The whole staff is great . Best U haul spot in Shreveport Bossier.
Brandon J | First ImpressionsBobby and Wilbert is doing a great job!! Give them both a raise!!
Billy R | Overall ExperienceWilbert the Manger was great in helping me
Billy R | First ImpressionsEric was most helpful.
Stephanie H | First ImpressionsThe staff were very helpful and courteous!!!
Mickey L | Overall ExperienceOverall I had a good experience
Una C | Overall ExperienceFriendly and helpful from start to finish. Very good service rendered.
Sandra S | Overall ExperienceExcellent staffing, very resourceful.
LATORIA L | Overall ExperienceLeft the the access card and couldn’t get in.
KAREN C | First ImpressionsWhy am I receiving this! Shouldn’t be tied to me at all!
NATALIE F | Overall ExperienceStaff member was helpful and courteous and knowledgeable. Friendly as well.
Brandon T | First ImpressionsEric was very professional, knowledgeable helpful, patience and understanding.
Betty M | Overall ExperienceThe staff was very friendly, professional, helpful and knowledgeable. I appreciate his help and service.
Betty M | First ImpressionsThe guy who helped me was very helpful. He has wonderful customer service and I feel awful that I don’t remember his name but I remember his face. He was amazing and very helpful.
Tiara M | First ImpressionsThe only negative was the constant increase in fees the last few months that I used the facility.
ANTHONY W | Overall ExperienceEric and Bobby are the best!!!
TAMMY D | Overall ExperienceMove in was fast and easy good customer service experience with the attendant that assisted me.
Una C | First ImpressionsN/A
DESTINY O | Overall ExperienceVery friendly staff and highly efficient!!
BARRY H | First ImpressionsEmployees were very helpful and polite.
GLORIA T | Overall ExperienceMy unit roof had a leak and so my stuff got wet and some of it had mildew but overall I had no problems
JEANENNE H | Overall ExperienceGreat Customer Service
Sharealla D | Online Move InGreat
Tina S | First ImpressionsThanks 4 everything especially the dumpster on site. Professional cletk
JANETTE J | Overall ExperienceEverything was good and the office clerk was very helpful and took his time and explain everything to me and made sure I was satisfied. Mr. Bobby Ballard was very nice gentleman and helpful. I was very satisfied
Sheila C | First ImpressionsI loved the customer service was so welcoming n warm it made me feel great about my moving thanks
Shakeitha J | First ImpressionsThe Staff was Excellent and acted with the Hightest Professionlism!
KATE T | Overall ExperienceSomeone called rohan signed up with my email. I have not used your facilities.
ROHAN G | Overall ExperienceEric was fabulous he made the whole process flawless
Edna J | Online Move InLove Uhaul and the customer service is great
SHERI H | Overall ExperienceThe only issue that concerned me was the mold. My mattresses & appliances were over grown with mold. Also want to make a note in file that Paul Whiten my "father' moved the $10,000 worth of furniture to a storage building onto his property. With written terms that I pay no rent & can have it anytime. Thanks
ANNE S | Overall ExperienceFacility was secure , clean and well maintained . Employees were professional and very helpful .
Deborah F | Overall ExperienceFriendly staff.
QUIANA M | Overall ExperienceStaff was very good and nice and will recommend anyone to this location
Vanesa A | Overall ExperienceEverytime I enter the store the staff was always friendly and helpful as well as kind.
paulette s | Overall ExperienceGreat customer service, very helpful and always got the job done, no matter what., I'll not only use them again if needed, but ill also recommend them to someone else.
CAROYN K | Overall ExperienceMy Name Is Gloria Lee,My Husband And I Were Very Impressed With Your Employer Mr.Eric Malone, He Went Above And Beyond His Call Of Duty,By Making Sure We Had The Storage Size We Needed, The Things We Were Storing In The 10x15 Was Not Large Enuff So He Told Us To Give Him About 15min And He Would Have A 10x20 Avlable And We Watched Him Clean,Sweep And Blow Out That Building In Record Time,After Learning We Would Be Late Getting The Rental Truck Back To The Location We Rented It From,He Contacted The Company And They Extended The Time For Us,We Would Highly Recmend Uhale To Family And Friends,JJust As Mr.Molone Was A Blessing To Us I’m Sure He Has And Will Continue To Be A Blessing To Others.Please Relay This Meaaage To Mr.Molone. Thank You So Much For Your Time. Sincerely Yours Mr And Mrs Edward And Gloria Lee
EDWARD L | First ImpressionsManager was very helpful with the special pricing. Thanks
Craig A | First ImpressionsStaff were outstanding professional and courteous!
byron d | First ImpressionsEric was very helpful and very nice.
Janet P | Overall ExperienceHad this unit 8 years. I put in a request to vacate the unit for August 26th which is before my next payment date n they claim I put it in for July 26th... how could that be when I made the payment the same day for August. They cleared my unit out. Threw ALL my stuff out after 8 years of paying $103 + a month. I pay my account online every month and all my information was correct. I have updated my phone number over the years n the claim they have old numbers from 8 years ago. I was also told they don't go by the online account for uhaul BUT I see they collect the money from the online uhaul account. I've been waiting for the manager to call me but haven't heard a word from the manager yet... 3 hours ago...
CATHY C | Overall ExperienceMy unit was old and with alot of holes in it and ruin my belongings
Valerie S | Overall ExperienceI have absolutely NO complaints.
maryland j | First ImpressionsEric and his Assistant Manager are very knowledgeable and always go above and beyond to assist us.
WHITLEY R | First ImpressionsI need to have access to my unit after 10 pm. because of my work hours
shane g | Online Move InErick was extremely helpful
vickie s | Overall ExperienceNeed a power back up for gates when power gos out
David D | Online Move InThe people where great, the facility was nice. I did have an issue with the checking of the truck. They where having computer problems and the counter guys was by himself trying to check in three people at the same time. He was very nice and worked as fast as he could, but the computer was going up and down.
Janet P | First ImpressionsExcellent customer service!! The Websters always went above and beyond to accommodate their customers. They have a genuine caring attitude of service - rare find in these days. Thank you Don and Nella for 6 yrs of storing our stuff.
FLOYD C | Overall ExperienceIt's a pleasure to do business with the Webster's and we're happy to have them in our community. They are great people and always display professionalism.
Jason R | First ImpressionsThe staff was friendly and cordial. I experienced great customer service each time that I visited the facility. I appreciate the kindness that was shown by the staff.
Enid T | Overall ExperienceMr Don an Mrs Nelda were the best they by far have been the greatest of your staff to work with they were kind friendly helpful informative...... GREAT JOB !!!!
LaQuitha E | First ImpressionsGreat people at this facility !! Worked with us was very friendly and accommodating!!
Robin M | First ImpressionsDon and his wife are amazing, great service and clean facility
Clark J | Overall ExperienceThe staff was very courteous. He had great customer service skills.
Enid T | First ImpressionsDon Webster is such a sweetie. He and his staff always made sure I was OK. I'll miss y'all!
michele w | Overall ExperienceI was treated like FAMILY. It was a great experience.
Warren W | Overall ExperienceStaff Was Nice And Friendly!
DESTINY O | First ImpressionsVerry frenly man. And helphful.
Mike P | First ImpressionsI will be sending a of my friends and family to this store. The owners are very nice people. Plus, they are very helpful.
ANITA B | First Impressionsno comment.
FRED W | Overall ExperienceThe experience was great
RACHEL M | Overall ExperienceVery helpful!
Melissa C | First ImpressionsUhaul crew and all are doing well as a whole company. My recommendation for any storage etc. will most definitely be U-haul as a 1st choice destination to use. Keep up the good work and thanks.
Donzell A | Overall ExperienceYour Manager Shequeria Hill was very courteous, knowledgeable and professional. She was a great help to me.
SYLVIA C | Overall ExperienceI forgot their names but the two ladies we’re very helpful, professional, and answered all of my questions 😄
Shaterrica S | First ImpressionsThanks for helping me with my move by providing everything I needed.
CASSANDRA H | Overall ExperienceI had health impairments during my Uhaul storage time and the staff was very helpful. I am thankful for the great customer service and my overall Uhaul experience.
Toni S | Overall ExperienceThank you all for all the help you gave me.
frenchie w | Overall ExperienceThank you!
Toni G | Overall ExperienceGood facilities...Great staff!
Linda H | Overall ExperienceI have always used uhaul for my storage needs and will refer friends and family as needed to U-Haul. Everyone was always very helpful
Kimberly G | Overall ExperienceGood service every time I came thanks
Carlos C | Overall ExperienceStaff was friendly, knowledgeable, and very helpful from beginning to end. Great customer service
Shrnatha E | First ImpressionsThe staff was very rude and disrespectful. They said they wanted to help me on a move out but broke their verbal agreement. They took a call to a higher U haul representative personal. Out of space
BETTY D | Overall ExperienceManager has a very very nasty attitude. The gate is always broke.
Linda B | Overall ExperienceEverything went well far as customer service. But my gate key never worked so every trip I made to the storage I had to blow my horn or go in for someone to open the gate.
Brandon C | First ImpressionsNo comments.
Lee J | Overall ExperienceThe staff was excellent
larhonda j | Overall ExperienceHad no problems . Check out and check in was very easy. People at both places were awesome!
Teri K | First Impressionslovely experience
Aretha G | Overall ExperienceVery friendly and helpful
Victor S | Overall ExperienceThank you all for your kindness as well as patient when I was late paying.God bless you all!
Charlene C | Overall ExperienceThanks for your kind service.
Phillip S | Overall ExperienceGreat service and very friendly people. Thank you.
Michael W | Overall ExperienceMoved out b4 out date n I hope the charges have been removed
Lori B | Overall ExperienceLove it.... Will come again
Amber P | Overall ExperienceGreat staff
David B | Overall ExperienceJust rude people that work there
Adrian P | Overall ExperienceNasty attitudes
Brandis R | Overall ExperienceThank you very much for doing such a great service to serve the public. We really appreciate it very much.
Connie S | Overall Experience