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STEVEN SCustomer Reviews for U-Haul Moving & Storage at South Main St Roswell
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
People working for Uhaul are always With a terrible attitude.. specially when we turn in equipment...or when we rent a storage we had to find out how to get around we had to ask questions because the employee was not bee helpful she and employee's don't like to be asked questions..
LIONEL R | First ImpressionsThe people we worked with from start to finish was amazing 🤩. I'd use them again.
Kelly B | Overall ExperienceNot a thing. Very good. Drop off was a breeze, staff was friendly and on the spot.
Robin B#
VAN H | Overall ExperienceExcellent service, Equipment was at it's best, very happy
ABEL VThe staff at this location, and the GM, have been absolutely wonderful over the past 4 years to work with! They were always so kind and helpful with me and my son during his time at NMMI. They have been absolute lifesavers for parents and students and especially with the flood last year. They were always in communication with us and took amazing care of his property during this. We did not have to worry, especially living out of state, because we had trust in the facility and the staff! Great job all around!!
tammy c | Overall ExperienceIn my opinion everithing went right
Victor DToday I came in while the business was super slammed, they were dealing with a totaled truck from another person, and a lot of people showing up and calling in. They were still extremely helpful and got me on the road pretty quick, I appreciate everything they did.
MARK SErnie is super friendly and helpful. I used that unit for almost two years and during the flash flood Ernie kept me informed. All my things were fine. When I moved it all out everything was in perfect condition . I had peace of mind knowing all my belongings were just fine.
Michele B | Overall ExperienceHorrible will never go here again
Arlene M | Overall ExperienceKeep up the good work
WILLIAM HI paid 600 for a U-Haul for two days. A U-Haul rep did not made it affordable and charged me for an in town rental. It would have been cheaper to get two different uhauls and take one in one direction and a new one in the other. Awful service. Wasted a lot of money I could have used for other moving expenses.
KATELYN LTruck or trailer wasn’t available when I reserved them, waited all day for a call to let me know if it would be ready the next day and never heard anything. Showed up the next day and the truck was there with trailer then they overcharged me for gas because they marked the starting fuel level wrong and I couldn’t find anyone to change it after they gave me the truck. Lack of communication and horrible service
ERNY RI would recommend it! Please add an option to have a cell phone holder. Many people rely on GPS to get around. Not having a phone holder in place made it difficult to manage.
SAMUEL VThe storage space was excellent as well as all staff members, very helpful. Thank you, for taking care of my belongings, I appreciate U- Haul Storage Facility.
Marie V | Overall ExperienceOverall the experience was great. The manager was prompt and made the process seamless. The only thing I that could be better is the managers personality. His personality was about as good as a pissed off Cheetah.
MARK RQuick, courteous, and professional location.
GUY TCharge the right milage. I was charged 32 miles when I only drove 7 miles....I have 3 charges on my bank account 😑 😒 😐 😤
LIONEL RThe employee answered some questions I had but was rude.
CONRAD Hit work for me. thanks
THERESA NNeed Jesus
Patricia N | Overall ExperienceFast and friendly service.
LUKE SGreat service at pickup and drop off!
LESLIE SThe Roswell staff and the location are A+. They are awesome .love you guys.
Robert S | First ImpressionsStaff was excellent. If the need arises I will rent from this location again!
JEREMY PI turned in equipment the following day, I was told they would check it in and I would get a receipt. Two days later I get a call from Uhaul asking if I wanted them to find me a location to return the trailer. I advised that it had been returned and uhaul rep said she would call the manager at the location. Next day I get my confirmation that it was returned.
RAMIRO MTrailer had an electrical short. Also the spring on the tounge was bas when stopping trailer would slam forward, take off would slide back and fourth. Made for a nerve racking pull fir 10 hours. Trailer number isV7489 E tag # 963 DQW Colorado. You should not rent this trailer .
BOBBY SOne happy customer will definitely return
ROBERT VWe came in with the U-Haul and told we were supposed to get a discount for our storage because we had rented a U-Haul. The lady said she didn't know how to do it and she was sorry maybe when we came back we would get a discount. This was a very irritating as I felt I should have gotten my discount.
Tammy P | First ImpressionsFrom the Mgr to all his staff are always willing to go that extra mile for all costumers and renters . Very polite and 💯 when it comes to costumer service. Very professional and respectful 🙏 👏
noe g | Overall ExperienceI think the only problem I had was online it told me it would be $75.00 for the day and when I tried to continue the form on line it told me my license was exp when it isn't and kept throwing me back to the begining of the app so I ended up paying $112.00 for the day cause the employee did it alot faster for me, but I will not use the app to rent again and will not recommend it..
Lino FAngel helped us and she was great. Very kind and respectful and patient
GILBERTO EIt was a easy process to pick up and drop off plus renting a storage unit. I rented a 5x5 but I needed a 10x10 the lady was very nice and very hard working trying to get me the right unit. She was handling the business like a pro. Thank you
Lynell O | First ImpressionsA little bit of more walk around inspection cause 1 of four of the wheels had corrosion on it and this could be provoking air deflation in the tire
VICTOR DExcellent service from the manager. Manager noticed I was double charged and refunded the overcharged amount that I didn't even catch myself so thumbs up for the honesty. Horrible service from the guy on receiving the tow dolly I was returning. I explained to the manager about the rudeness and attitude the guy had towards me for no reason and the manager took my feedback with importance.
FRANCISCO AExcellent!
LUIS M | Overall ExperienceI have been extremely impressed by the helpfulness, friendliness and compassion extended to me from the staff. As a victim of the recent flooding in Roswell NM, I am very grateful for the excellent service provided by everyone there.
Luis M | Overall ExperienceEveryone is very nice.
Selena S | First ImpressionsClean the inside of the windshield better.
LARRY WThe staff (YaYa) was very helpful and knowledgeable. She is an asset for your company!
Luis M | First ImpressionsThis area needs more 26 foot trucks available for local residents.
WESLEY EMaybe drug test your employees
CHRISTIAN SEverything good
RICHARD SNo issues
HENRY AThe manager and worker was very disrespectful towards myself!! The truck wouldn’t start after it’s been jump.. Advised the Manager that I just drop the truck off and couldn’t put gas due the having issues with the track and they didn’t care told me to leave it running while I gas it to so it could be at the bake off when I pick up the track!!
Louis VTy
GILBERTO VAccessible and helpful staff. Clean storage facility
SOJOURNER S | Overall ExperienceAll pretty good a little problem with billing , but overall good business place great manager goes out of his way to make customers happy, you better appreciate him
REY B | Overall ExperienceTerrific customer service!! The trailer was in top shape. Easy and fast check in and return.
PAUL PErnie D. took excellent care of me ! He was professional, friendly and genuinely empathetic of my situation. He strived to ensure I got the best value and that charges were accurate. I truly appreciate his help.
Jerri C | First ImpressionsMaking the 24/7 Truck Share easier. I was suppose to pick up the unit at 6:00am but had to wait unitl 7 and it put us in a bit of a bind.
CHRISTOPHER SThe Moving help was excellent. I highly recommend them and will use them again when the need arises.
LARRY WVery friendly and Professional staff. I would recommend to all.
SUSANNE Cit all work good.
LAWRENCE WMy refund from b the deposit was a completed action on my card and I still have not received my refund rip-off location never had that problem with U-Haul before they would just take their amount this time they took all
ELSA RNothing
BENIGNO CThey were great no issues. Quick and professional.
Mariela FThe associate was great. She was very attentive and friendly and extremely helpful.
Edward HGeneral Manager was the one that helped me. He could tell I was in a hurry so he made things happen quickly. Very efficient!!! Thanks so much for your help.
ROBERT GWonderful helpful service
Oswaldo L | First ImpressionsStaff was very friendly and helpful.
RYAN. MThe staff was extremely helpful and very courteous. We would rent a storage unit there again. Ms. Baca
Olga B | Overall Experiencethere has never been anything I could say about improvement between staff and client, I have always been treated with the up most respect and caring kindness in all the years I have ever done business with U-Haul ... thank you a thousand times over Silvia Scherff
Silvia MNice and helpful . Great customer service to rent and to take back.
Sostena GWorld class customer service from all of the staff.
michelle WI had precious paintings in the storage and your facility is SUPPOSE TO BE CLIMATE CONTROL. EVERY TIME I WENT TO MY STORAGE UNIT THE AIR WAS HOT! SWEAT POURED OFF MY FACE IT WAS SO HOT! I WENT INTO YOUR OFFICE/RECEPTION... THE AIR WAS FREEZING AND THE SIR WAS FORCED SO STRONGLY IT WAS LIKE WIND BLOWING!!!! NATURALLY I COMPLAINED TO YOU ONE AND ONLY EMPLOYEE. NEXT TIME I WENT THERE TO MY STORAGE UNIT THE AIR WAS STILL WARM. SINCE I WAS THERE TO REMOVE MY PAINTINGS FROM YOUR LACK CARE I DID NOT MENTION THE HEAT IN THE STORAGE AREA ALTHOUGH SWEAT WAS POURING OFF MY FACE RIGHT IN FRONT FO YOUR EMPLOYEE . 1. HIRE MORE EMPLOYEES 2. MANDATE COOL AIR IN THE STORAGE AREA..
Lisa P | Overall ExperienceAmazing staff! They lady who helped me when I picked up my rental trailer communicated well, was organized and very kind. There was a lot going on that morning and she handled ot all with aplomb!
STEPHEN RFast customer service
Ray ZWas very busy needed more counter help.
Monique MStaff was very knowledgeable and helpful.
David AI waited for 2 .5 hrs trying to return this unit. Noone came out to assist after requesting an acknowledgement I had dropped the trailer off. No help at all I just left the trailer there and left.
Jose MI didn't get the truck I reserved, I was charged more than what was quoted on the phone, I couldn't get moving help because your website kept refusing my card so I had to move everything by myself.
Paulette H | First ImpressionsThe Owner is a great honest hardworking American! Two Thumbs up to Ernie Delgado
Leigh F | Overall ExperienceYou might benefit from a phone answering service. The single person at the counter is expected to answer the phone while helping the line of customers at the counter.
Keith S | First ImpressionsThe supervisors were very knowledgeable but the young people working in the office during storage hours didn't seem to know what to do about the storage units they may need a little more training but they were very friendly
connie r | Overall ExperienceThe staff was very helpful & professional customer service. The UHAUL Van was great. The storage unit was spacious & very clean. Great job!!
Marie V | First ImpressionsSuper nice facility. And very reasonably priced.
MELANIE C | Online Move InAside from the doors being broken for 2 weeks, everything was great.
Cheryl M | Overall ExperienceWould like to learn more about the bicycle used on display for your bike racks you rent.
Sarah H | First ImpressionsAbsolutely one of the best places I have ever used to store my possessions. I found the employees to be very helpful and super friendly. 5 star from me.
Cheryl A | Overall ExperienceGood Quality .
Nalley D | First ImpressionsErnie and his staff were amazing
rod h | Overall ExperienceNever worried about my stored belongings in Uhaul's secure, climate controlled storage facility. Always accessible and staff was always on point.
James M | Overall ExperienceThe Manager at this U Haul facility was extremely helpful and courteous. He listened to my concerns and was able to help me with my needs. The movers that I hired were polite and speedy.
ANNETTE B | First ImpressionsOverall, it was a good experience and Ernie and crew were extremely friendly and went above and beyond.
Veronica S | Overall ExperienceCanceled my storage space Difficulty in finding it Could not get help with this
DONNA R | First ImpressionsThe GM was very helpful and courteous. He took care of all our needs in a timely manner.
rod h | First ImpressionsI wish every business in Roswell were this well run and staffed. Excellent in every respect.
DR S | Overall ExperienceI had started the online process to reserve the unit I wanted. When I went Sunday to start moving things in the front office staff was very friendly and the whole thing was super simple. I am happy with everything so far.
Michele B | First ImpressionsLove this place, known the family for years, Thank you!!
Richard O | Overall ExperienceFriendly and knowledgeable staff of my needs very understanding I would suggest best in nation
KAREN H | Overall ExperienceProbably the best storage experience I have had. Mikey was great from start to finish. All of the staff were friendly and competent. Will use this facility again if I ever need too.
Tim C | Overall ExperienceGreat staff!
Juliana H | Overall ExperienceThe staff was always helpful and friendly.
Dana W | Overall ExperienceEverything was easily done.
Emilio P | Overall ExperienceWhen I arrived at the facility they had no lockers that were left for me to put my stuff in it took two days to resolve of which I'm running late I'm getting into one of the trucks back they did resolve it by giving me one 10 by 10 and a 5x10 so I just don't feel I would never use U-Haul again ever you know it has been inconvenient it has been a pain in my back side every since we started so there's my there's my feedback
anna l | First ImpressionsGreat job to the staff and mikly ( general manager) job well done 👍
Robert R | Overall ExperienceToo expensive
Jaime A | Overall ExperienceRoof leaked on my furniture
Brian A | Overall ExperiencePleasant experience. Thank you!! Really appreciate you! 🖖🫶
Jaime H | First ImpressionsLove the facility and the people were great.
Tim C | First ImpressionsI wouldn’t consider using any other storage or moving company Mike and all his Employees are very courteous knowledgeable about what customers needs and takes time to assist your needs ..Always the Best And Best selection of equipment clean and never had any issues with any Equipment I’ve been customer since 1980. Thank you All for being the best….
KAREN H | First ImpressionsIt was so convenient and everyone was so helpful. Would definitely recommend!!
Cheryl M | Overall ExperienceThis facility is no comparison to the locations in Chicago, Illinois. This location, is super clean indoors, has security, electronic card-swipe sign-in, what else can I say....I was very impressed. Thank you again.
bob g | First ImpressionsStaff was very helpful and friendly.
Michelle K | Overall ExperienceMike Davis Jr. And his staff go above and beyond for customer satisfaction !! 5 stars. Very professional service. 100%
Anthony G | First ImpressionsThe alarm system on the outside units was messed up the entire time I had my unit. This didn't make me feel like my things were secure. Also, a reason why I left is because the prices are higher than other places in town.
Ameri H | Overall ExperienceSuper friendly and helpful staff. Should the need arise, I would definitely use this Uhaul location again.
lisa w | Overall ExperienceThanks for your reply
Juan S | Overall ExperienceThey are very helpful especially Mike.
Cheryl M | First ImpressionsThe only complaint I have is about where my unit is located. Very far from the entrance and had to wheel cart everything. I wish there would have been a closer entrance to the unit.
johnanna v | First ImpressionsVery friendly and efficient staff. The system is very convenient.
Luis M | First ImpressionsThe person that helped us was very helpful and he is awesome.
Michelle K | First ImpressionsErnie helped us with our rental, and he was amazing. Very professional and courteous. Thank you Ernie!
Terri F | First ImpressionsAlways 5 stars for Mr. Davis. I would not go anywhere else.
James D | Overall ExperienceWe worked with Cheyenne and Mike Cheyenne had to be the most sweetest person I ever met and well mannered and very patient and polite with us
natali a | Overall ExperienceI have to thank Ernie for making our moving and storage process much easier than expected.
Brady P | Overall ExperienceGreat experience! Thank you Roswell U-Haul!
heather h | Overall ExperienceWhat really makes this location a success is the manager Mikey who stepped into the very big shoes of his father Mike who already had set the bar extremely high. It really is the people who bring success to a franchise. The traits that Mikey exhibits cannot be taught.
Tracie M | Overall ExperienceI have done business with the Davis family for 23 years. They are great people and run a great business.
James D | First ImpressionsCheyenne Went above & beyond to help ! Very professional & kind speaking
Cari M | First Impressionsgood service great staff
anthelia b | First ImpressionsThis uhaul dealer is one of the best I have experienced. I will definitely recommend to all the people I know here in town. Great location.
lynn G | Overall ExperienceGreat facility! Clean, well organized, and an extremely helpful staff.
Paul D | First ImpressionsMike was really helpful in meeting all our needs!!
Pam F | Overall ExperienceThe young lady at the counter and the young gentleman that checked in my trailer were AWESOME!! It was my first time getting a storage and they made it seamless. Also, I had a trailer that needed to be checked in but it was for a different location but they made it super convenient by letting me check it in their to make my experience easier. I really appreciate this whole team for helping me during a stressful time. Thanks guys, keep up the good work!!
Timothy R | First ImpressionsThey where friendly and helpful
Adrian S | Overall ExperienceExcellent customer service, friendly, and helpful. Very clean facility!
Samantha G | First ImpressionsThat was a young gentleman helping me very inexperienced at Customer Service but he did his best nice and friendly not rude at all and the young lady excellent both employees were very nice and sweet to us we came from Albuquerque New Mexico
natali a | First ImpressionsProfessionally run uhaul dealer. Nice, friendly and accommodating.
lynn G | First ImpressionsMike and Ernie are awesome great customer service!
Jimmy F | Overall ExperienceThanks for all the help
Michael D | Overall ExperienceEasy to rent and no hassle no paperwork...and beat of all no contracts...UHAUL IS THE TOP OF THE LINE IN STORAGE SOLUTIONS
Brandy C | First ImpressionsExperience was great, I had no issues, facility and staff were excellent.
paul r | Overall ExperienceGreat place to store your items with no worries
Gina Q | Overall ExperienceThe staff was incredibly helpful And professional
Jason W | First ImpressionsEquipment not properly maintain and serviced.
Nathaniel L | Overall ExperienceMy best uhaul experience as of yet.
STEVEN P | First ImpressionsThe new Roswell facility on South Main is wonderful!
Jesse C | Overall ExperienceExcellent and the manager was just the most attentive and helpful as well!!Loved being there just needed a larger unit and yours were all taken!!
NORMAN C | Overall ExperienceStaff were always helpful when needing anything , one of the best facilities we have ever used
amanda D | Overall ExperienceEveryone that works there is super nice. Very informative too. Highly recommend them for storage and rentals.
Janene M | First ImpressionsA very nice, clean and friendly facility. Very happy with the staff, especially Mike the manager, who was always knowledgeable, friendly, and through.
Yolanda C | Overall ExperienceMikey did a wonderful job. Took very good care of my 84 year old mother. Thanks Mikey!
ALAN C | Overall ExperienceMike Davis and his employees do a great job.
Thad B | Overall ExperienceI Was Very Surprised With The Service! It was Outstanding and Very Friendly I Never Experienced Such Great Service! I Will Always Recommend Everyone I know to U-HAUL. Made Moving So Easy And A Stress Release!
Gilberto C | Online Move InThe staff and facility are amazing!!! I would highly recommend this location to anyone who has a need for storage or truck rental!
Shana A | First ImpressionsThey never reimbursed me for the 100 dollars they guaranteed multiple times I would get back once I brought the truck back. I still haven't gotten the money back after being promised. They THREW AWAY THREE BRAND NEW MATTRESSES IN MY UNIT and gave me a 24 hour window to respond to an email???? Excuse me, CALL ME if you're going to throw away my things. If I wasn't being charged DOUBLE when I originally had a unit at the Virginia location in roswell, for less than thirty dollars, they moved my storage, racked the price up to barely affordable, THEN said because I didn't ALSO buy insurance (which I WAS NEVER ASKED ABOUT) THAT THERES NOTHING THEY COULD DO ABOUT MY MATTRESSES. at LEAST give me back my extra 100 dollars.
Chelsea M | Overall ExperienceMikey very courteous and helpful!
Bernice M | First ImpressionsThe men that work there are VERY helpful and friendly.
diane m | Overall ExperienceWe loved our storage. We felt totally comfortable leaving our belongings there. It was a safe place.
Dawn A | Overall ExperienceGreat place great experience!!Best customer service I have ever had!!
NORMAN C | First ImpressionsGreat people friendly an helpful
DOUGLAS H | Overall ExperienceGreat service
Darren T | Overall ExperienceAttendant was friendly and helpful. Walked us to our storage and gave us a full explanation on how it all worked.
Juan R | First ImpressionsGreat service clean units
Darren T | First ImpressionsThey were helpful and kind need people like that great job.
francis m | First ImpressionsThe indoor climate controlled building flooded and destroyed and/or damaged some irreplaceable items, so I'm not exactly satisfied.
Shannon G | Overall ExperienceI am very pleased with the service .I would recommend a storge to a freind ,service was good unit was clean close to the door that was handy.I really like drive in to the storge .considering it was raining that was very nice.my rateing on scale 1-10. Is 10 Thank u Maria Chavez.
MARIA C | First ImpressionsUpon returning my uhaul Mike,Tim,Ernie and Shyanna were very attentative, friendly,,and very knowledgeable. I love uhaul and will always recommend this great company and warm staff. Thank you Bonnie Cassidy
bonnie c | First ImpressionsVery informative and helpful. Very clean facility.
sHARLENE r | First ImpressionsAll staff was accommodating, very friendly and knowledgeable about all products. I really enjoy going to my unit and always feel welcomed. Thank you!
Yolanda C | First ImpressionsVery very friendly and fast service. Great communication between myself and the staff they were very helpful. Facility clean as well. Would highly recommend!
REBECCA J | First ImpressionsMike the owner was fantastic and very accommodating. Great location
Thad B | First ImpressionsEveryone was professional and very helpful.
Diana C | Overall ExperienceThe staff is friendly, knowledgeable, kind and very helpful.
Diana C | First ImpressionsThis should be the Model store
Brian C | Overall ExperienceMike and his staff are great! They took good care of me and my belongings.
ABIGAIL D | Overall ExperienceAbove and beyond! Very helpful
Brian C | First ImpressionsThe facility was just what we needed to securely store our belongings until we moved into our new home. The staff were all very friendly and helpful. I would highly recommend them to anyone needing to store their belongings or rent a truck.
tAMARA R | Overall ExperienceMy first visit I waited 45 min to unload because an 18 wheeler was blocking the auto door entrance where you pull in and unload, was very frustrated I had more things to bring but I ran out of day light!!!!
Harold S | First ImpressionsExcellent and friendly customer service. Thank you.
cindy c | First ImpressionsThese folks always have a smile, very friendly and knowledgeable. Beautiful facilities...safe...and a great loading and unloading area. Was VERY pleased. Thank you for the wonderful service.
Loretta H | First ImpressionsLoved the convenience of having a loading/unloading bay. It was raining so we stayed completely dry. Lots of space to unload Uhaul. The carts were very helpful and my unit was close to the unloading area. Facility was clean and spacious. Very nice restrooms.
Cynthia P | Online Move InEveryone was so polite & accommodating. We were transferred, & will be looking for “U-Haul” storage again based on the new Roswell store.
rex h | Overall ExperienceWe were tired after driving for over eight hours but the services we got were awesome. The stuff was so helpful and the storage was well maintained. We knew that we had chosen the right place to keep our belongings. Keep up the good work.
SUBIRA M | First ImpressionsThe only complaint is I did not receive the code to get into the building to access my storage unit! Everything else was great and easy!! Mike took great care of us!!
MATTI C | First ImpressionsExcellent, hands-on customer service! This is a brand new facility, and they are open about their growing pains and dealing with them head on. Access ease is adequate to my needs, and improving rapidly. Thanks especially to Mikey, but the rest of the staff were also friendly and helpful!
Kevin A | First Impressions